NBCS Student Staff Recognition Program

Ramnath has consistently been one of our strongest all around consultants. He arrives to his shifts ready to work hard and is always at his best. He is outgoing, kind, and has a great sense of responsibility. When not doing his own duties, which include going out on dispatches and answering phone calls, he is helping others. Both consultants and patrons alike know that Ramnath is always there to help and they don't hesitate to ask him for assistance. Ramnath is always willing to help out whenever he can. Whether it's picking up a new shift in the middle of the semester because it opened up, or just taking coverage off the coverage page. His customer service is matched by his technical knowledge, from restoring a student's dorm networking connection to showing a patron how to use lab software. Both in the labs or on a dispatch, Ramnath knows his stuff, and if he comes across something he doesn’t know, he's always willing to do what it takes to find the answer. Congratulations Ram! {cf,ps,sh,ag,mb}

Gabe worked for the labs awhile ago, and has returned this year to continue what he started. He's keenly aware of his surroundings, keeping an eye out for technical issues and puts everything he can into fixing each problem. In addition to working on down machines and jumping up to answer a patron or consultant questions, he is continuously checking to make sure that people follow the policies in the lab. He provides wonderful feedback, always giving opinions on how to improve the labs to make them better for both patrons and consultants. When Gabe is on shift, the lab always runs smoothly. We're glad to have Gabe back and hopefully, he’ll be helping the lab out for a long time to come. Congratulations Gabe! {kp,al,sh,ag,mb}

This is Joel's first semester working at the College Avenue Computer Lab. He has made quite an impression during his short time here. When Joel is on duty, one can be assured that the lab is in good hands. He is a consultant who is very proactive when it comes to keeping the lab neat and customer service friendly. It is very rare that you will see Joel in his chair at the consultant station, because he is very approachable and outgoing with all the patrons that he encounters. His ability to troubleshoot and handle difficult situations has made him the model consultant for others to look up to. It is refreshing to see a consultant who is constantly looking to improve on their technical competence. It is for these reasons that we are proud to announce Joel Harris as one of College Avenue Computer Lab's Consultant of the Month! {bo}

Please join us in congratulating Steven Jordan as our Consultant of the Month for the month of October. Steve has been a vital member to our team this year, bringing with him knowledge of past year's consulting and acting as a mentor to those new consultants who have just joined the staff. Steven is always very proactive, searching out problems around the lab and helping the patron who may be hesitant to come up for help. Steven also has a knack for fixing jammed printers and volunteering for the most daunting of projects (the most recent of which was cleaning our lab chairs which were long overdue for a steaming). Steven's pleasant and gung-ho demeanor has helped earn him this well deserved recognition. Congratulations Steven! {md}

Troy is in his second year of working for the Cook/Douglass labs and has been a pleasure to work with on every shift. Always early to his shift, Troy comes in with a great attitude and always prepared to handle the busiest time of the day at Loree. There is never an issue when a patron has a question or needs help with something because when Troy is on shift he constantly is willing to go out of his way to get the issue solved. Troy always takes as much time as is necessary to help patrons, from the minor issues to the more complicated issues. It is always a good day when working alongside of Troy. We are honored to announce Troy as Cook/Douglass Consultant of the Month. Keep up the great work! {dt}

Having joined our organization this year, Rob has consistently shown the willingness to assist the supervisors in any way he can. What has impressed us the most is the extra mile he goes and care he has for the Cook Campus Computer Lab, where he not only works the closing shift at night, but comes right back to do the opening shift in the morning. Additionally, Rob sends out detailed reports for the site, keeping the supervisors well informed about inventory, down to the exact number of paper towels. He performs the opening and closing procedures spectacularly and while he is at C4, we feel reassured that the site is in good hands. If he has issues, he is not afraid to bring it to the attention of supervisors so it can be resolved quickly. Rob’s attention to detail, responsible nature, and polite demeanor also show why he truly deserves being recognized as a Consultant of the Month for October. Congratulations, Rob, and keep up the good work! {mj,erc}

Yevgen began working for the Help Desk in Fall 2008. Even though Yevgen is very quiet, his great work has not gone unnoticed. Yevgen writes very detailed tickets and is consistently able to help solve users' problems. He is always on time for work and completes all requested assignments by their deadlines. Yevgen is double majoring in Computer Science and French Linguistics. He enjoys playing computer games, developing websites, and programming in one of the five languages he knows. We would like to congratulate Yevgen on being Help Desk Consultant of the Month for October 2009! {tb}

Ray is an exemplary employee here at Livingston. Being that he is a veteran this year, Ray knows how to handle his duties with promptness and style. Between taking coverages and keeping up with his everyday activities as a Dispatch consultant, we have come to depend on Ray for his excellent work ethic, pleasant demeanor and reliability. Please join us in congratulating Ray Campbell for October 2009 Consultant of the Month! {ew,lw}

Though she does not hold the title of "Coverage Sniper" this semester, Ana has been extremely helpful in filling open shifts, covering an average of 6 shifts per month in her first two months on the job. She is friendly and helpful with both patrons and coworkers, even though she works mainly morning shifts and does not consider herself a "morning person". She never hesitates to seek assistance from supervisors or coworkers if she needs to, and she's always willing and eager to listen and commiserate with her coworkers about the particular torments of schoolwork (10 page paper on Einstein, anyone?). In short, she's great to have around and she does a great job - Congratulations, Ana, on being named an October 2009 Consultant of the Month and keep up the good work! {kw,lw}

Last semester Sean was promoted to an Assistant Supervisor at the Help Desk and began working Operations shifts over the summer. Sean has continually and reliably filled early morning shifts. This semester Sean has continued to work early mornings by coming in at 7am for a very hard to fill shift. Sean has also maintained a full plate at the Help Desk having recently been added as a member of the Help Desk scheduling team. Sean has been a real asset to both Operations and the Scheduling team, bringing an awesome work ethic and a lot of attention to detail. It is with great pleasure that we would like to award Sean as the Operator of the Month for October 2009. {rb}

October's Consultant of the Month award for ResNet office goes to Adam! Known sometimes as ataylor1, which we presume is to distinguish him from the other ataylors that work for ResNet, Adam is an exceptional office consultant and the only member of the office staff with a degree in the culinary arts. He reliably resolves issues that come his way, but when a more complicated conundrum confuses him, he knows the right questions to ask to get the job done posthaste. Because Adam is a new office consultant, he may not always know the twists and turns associated with puzzling problems, but he learns quickly and never asks the same question twice. Keep up the good work Adam. Your future with ResNet looks bright! {ml}

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Last Updated: May 10, 2006