NBCS Student Staff Recognition Program
Previously Honored Consultants – A
Maarij Abbasi
September 2001 Cook/Douglass Consultant of the Month (Fall Semester)
Maarij is the kind of consultant that makes the job of being a supervisor just a little bit easier. He has a great work ethic. He never complains whenever he is asked to do something. The amount effort he puts into solving any user problems is exemplary and he is a sincerely nice guy. Truly Maarij is a great help to supervisors, fellow consultants, and users alike. As far as consultants go, we here at Cook/Douglass couldn't ask for any better. {sl}
Ibrahim Abd el-shafy
March 2007 Livingston Consultant of the Month (Spring Semester)
Ibrahim has been a delight to work with this semester. He's emerging as a seasoned veteran who can help anyone and everyone, with a bright smile and radiant personality. Ibrahim works hard during every shift and always puts out the extra effort to enforce the policy throughout the labs. His customer service skills are extraordinary and are more than we could ever ask or hope for. Congratulation on being named a Consultant of the Month for March 2007. Keep up the good work! {msc,lw}
Yaseen Abdel-Aziz
September 2002 College Avenue Consultant of the Month (Fall Semester)
Yaseen Abdel-Aziz has proven that he is an ideal consultant ever since he was hired. He always comes to the lab early and is ready to work with energy and enthusiasm. Not only is he an excellent consultant, he is also a great co-worker. He shares a great relationship with the entire College Avenue CCF team. He brings with him an incredible knowledge of the computer labs and a great work ethic. During his shifts, Yaseen is constantly walking around the lab in search for questions, and strives to make sure each user gets all the attention they need to help them complete their work. Yaseen is truly a fine example of a good consultant, and it is our pleasure to award Yaseen with the Consultant of the Month Award. {sah,sk}
March 2003 College Avenue Consultant of the Month (Spring Semester)
Yaseen has time and time again proven himself to be one of our best consultants as he seems to have his performance as a consultant down to a science. He can always be found on his toes and making sure stats are taken on time, cleaning has been completed, and that all users in need of help are assisted. He answers user questions in as much detail as possible, and is the first to get up from his seat when a supervisor is looking for some help. Yaseen handles extreme users calmly and with respect. His dedication to the lab has left him with an eye for policy violators, and he has gained a reputation among the supervising staff as a committed enforcer of all lab policies. Yaseen is always willing to go the extra mile to help the lab out whenever we need to send supplies to another site or need coverage. {sh, eo}
Spring 2003 College Avenue Consultant Achievement Award (Spring Semester)
Yaseen Abdel-Aziz's hard work and enthusiasm over the course of this semester helped make our labs run smoothly and provided a pleasant work environment for everyone. He always comes to the lab ready to work and with energy and enthusiasm. Yaseen maintains an extremely professional attitude when dealing with difficult situations, enforcing lab policies, and maintaining order in the lab. Enforcing policies is a big concern for Yaseen, and several of his ideas about making the lab policies more visible were adopted by the lab this semester. On several occasions, Yaseen has had to deal with lab users refusing to follow the posted CCF policies. At all times, Yaseen maintained an excellent balance of firmness and professionalism in dealing with all policy violators. Giving 100% in customer service is another of Yaseen's strengths. He is often seen helping users with complicated questions, and he is always patient and thorough in his response. Yaseen consistently strives to make sure each user gets all the attention they need to help them complete their work. When Yaseen is on duty, it is a treat to be around him because everything in the lab is in proper order. He always goes the extra mile to help out the lab while consulting. He is friendly and helpful to his co-workers as well as to management, and he always does his 15 minute rounds while on duty. Yaseen is a pleasure to work with for both consultants and management - his unselfish, professional attitude is what we look for in our best consultants. {sh,np,ny,mk,jh}
September 2003 College Avenue Consultant of the Month (Fall Semester)
One of the summer's most reliable and helpful consultants, Yaseen Abdel-Aziz did not skip a beat as CCF moved back to the busy schedule of the Fall. Always early to his shifts, and always ready to help out with tasks such as filling paper, checking tags, and just about anything else (including taking coverage), Yaseen makes all of College Ave. management's lives easier. But Yaseen does not only distinguish himself through his collaboration with management. He is also one of the very best at helping users, always providing good technical answers, combined with good customer service. He does his rounds often, and continually enforces user policies. Yaseen represents excellence within CCF, every day of every week of every month of the year, from the time he signs in, to the time he signs out. {rk}
Moustafa Abdelbaky
April 2007 Busch Consultant of the Month (Spring Semester)
Moustafa is undoubtedly one of the most polite and kind person you will ever meet. Regardless of whether you see him in the lab or outside waiting for the buses, he never fails to ask how you're doing and takes the time to talk to you. Moustafa is everything you look for in a consultant; he has been a wonderful and patient consultant from the start. He has excellent customer service skills and a great work ethic. He is always willing to go out of his way to help a patron. He is meticulous in his problem reporting and he does his best to help patrons. His presence in the labs has a calming and soothing effect. His friendly nature and polite demeanor makes him a pleasure to work with. Congratulations, Moustafa! {dk,mz,wll}
Spring 2008 Busch Consultant Achievement Award (Spring Semester)
Moustafa is one of our best consultants; there is no question that he deserves to be recognized for his excellent work. Although this award acknowledges him for this semester only, truth be told, he has done a great job ever since he started here on Busch. He is always smiling and friendly, and puts you at ease whenever you talk to him. He never hesitates to help patrons either with a smile while sitting at the monitor station, or by constantly doing rounds around the lab. In addition to his excellent customer service and all-around helpful demeanor, he is very knowledgeable of everything going on in the labs and informs both consultants and patrons. He is always willing to lend a helping hand to fellow consultants by taking coverage and he adds a positive vibe to even the most dull overnights and rainy mornings. Moustafa's charm, service and because he exemplifies everything we look for in a consultant earn him this long-overdue award. To an excellent consultant and an all-around great guy: Congratulations Moustafa! {kp,yt,mz,mb}
Tony Abdelmalek
March 2002 Help Desk Consultant of the Month (Spring Semester)
Tony regularly goes out of his way for users. Along with another consultant, he recently helped out a faculty member with a corrupted Word file. Tony worked with this user until the problem was resolved. The faculty member was very grateful. Tony is always asking questions and willing to learn more. During this past semester, Tony was away from the Help Desk for a few weeks due to an illness. When he came back, he quickly reacquainted himself with everything that had changed at the Help Desk since he was gone. We are glad to have Tony back at the Help Desk as a vital part of the team. {kb}
April 2003 Livingston Consultant of the Month (Spring Semester)
Anthony has been a consultant with LCC and HelpDesk for almost 2 years. He is one of the friendliest consultants on our staff with whom it is always a pleasure to work. He maintains a very good working environment while on duty and always tries to help out his fellow consultants. He is very eager to help, learn and quick to volunteer for any tasks that may arise. We appreciate Anthony's meritorious contributions to the lab and wish that he continues to perform at the same level for years to come. Congratulations Anthony!!! {np,lw}
Owais Abdulghani
September 2004 College Avenue Consultant of the Month (Fall Semester)
Owais is one of our most active consultants. Whenever he is on duty, he always works very hard to be sure that everything in the lab is running as it should be. He always volunteers to take supplies to other sites and is often taking the trip over to the Alex Lab to take stats and check supplies. He is constantly taking coverage and always comes in for emergency coverage when the supervisors call him. He has become one of our most dependable consultants. Without his help, the College Ave computer labs would definitely not be the same. {jn, sk}
Spring 2006 College Avenue Supervisor Achievement Award (Spring Semester)
Owais was hired in February 2004 from the waitlist. As a member of the CAC consultant staff, he proved his mettle earning Consultant of the Month honors in September of 2004. In April of 2005, Owais began to look for more and was named a Supervisor in Training. Through hard work and dedication, he survived the rigors of training and was promoted to the position of Assistant Lab Supervisor in September of 2005. In this most recent semester, Owais has excelled. He took on the responsibility of being our morning supervisor ensuring that the labs open on time and that each day began smoothly. He also took on the arduous task of repair manager -- tackling all the morning repair issues from jamming printers to rebuilding PCs and everything in between. Needless to say, our service representatives and technicians from Xerox and HP have come to know Owais quite well. Owais was sure to stay on top of repair matters and work tirelessly to coordinate repair issues with the appropriate parties.
Aside from his main managerial duties, Owais spent a great deal of time interacting with the consultants to ensure they were doing well. He used his presence to reinforce proper work habits among the consultants, eliciting more efficient work from them. Owais also found time between his duties and school to participate in the Hiring committee and contributed to the creation of the Hiring training manual. It is because of these and many more intangible things, that we name, Owais Abdulghani, the Spring 2006 Supervisor of the Semester. Congratulations on a job well done! {lw, mk}
Ashley Abel
February 2009 Cook/Douglass Consultant of the Month (Spring Semester)
In her first semester working on Cook/Douglass, Ashley spent most of her time working at the satellite sites. This semester, she has been spending a lot more time at Loree and the supervisors have gotten more chances to get to know her, and more chances to observe her in the labs. While we have plenty of great consultants on the Cook/Douglass campus, we acknowledge Ashley for going above and beyond what is asked of her. Whether it is helping out the supervisors, other consultants, or patrons in the lab (even when she's not working!) she remains friendly and helpful. She takes initiative to help in any way she can and remains upbeat while doing so. Please join us in congratulating Ashley Abel as our Consultant of the Month! {lg}
Joseph Abraham
October 2003 Busch Consultant of the Month (Fall Semester)
Joe Abraham has been an excellent consultant for BCCC. He has consistently put an enormous amount of time and effort into making our labs better than when he arrived. By strictly enforcing policy, and by suggesting new ways to make the lab more efficient, Joe has shown that this job matters to him. We appreciate Joe's hard work, and are glad he chose to be employed by our campus. {rv}
Kimberly Acree
September 2008 College Avenue Consultant of the Month (Fall Semester)
Kim has been a key factor in ensuring a successful transition of ResNet into the labs. Kim is always ready to take on dispatch calls as they come. She has also made a concerted effort to learn how the computing labs operate. Whenever there is downtime for ResNet issues she makes it a point to become more familiar with the lab. For instance, she has taken a strong interest in learning about troubleshooting hardware and software issues. She will not hesitate to ask a supervisor or fellow consultant about something that she is unsure of. Her cheerful personality makes it a pleasure to work with her. She makes it a point to get to know all the people she works with. For these reasons we are proud to announce Kimberly Acree as our College Avenue ResNet certified lab consultant of the month! {bo}
Paul Adamian
March 2004 College Avenue Consultant of the Month (Spring Semester)
Paul is a great asset to the lab. Paul is one of the most active consultants during his shifts. He's always up and about, checking up on printers, doing rounds, etc. Even at the monitor station, Paul's checking the print queue, handing out tags and paying attention to each and every user who comes into the lab. As a new member of the CACC Repair team, Paul has also been a huge help. He always has a positive attitude, helping users, coworkers and supervisors, and is always a pleasure to work with. Paul has a great sense of humor, and makes the lab an enjoyable environment for everyone (even at his own expense!). Paul is one of our most reliable employees, and this month, he stood out as our consultant of the month. {rk, jn}
Jen Adams
April 2002 Cook/Douglass Consultant of the Month (Spring Semester)
Jen Adams has been with the labs for a looong time, and that experience shows. Jen knows the job inside and out; Jen consistently does a great job, and she knows the answers to just about every question that might pop up. In times of emergencies, supervisors know to trust Jen, because she'll take charge and manage any situation that comes her way. {nl}
Timothy Advani
March 2006 Cook/Douglass Consultant of the Month (Spring Semester)
No less than extraordinary, Tim Advani consistently goes above and beyond his duties as a C/D consultant. He is always a step ahead of every situation and regardless of the circumstances, his positive attitude is continuously evident. His smile and confidence make users aware that he will do his very best to assist them. A superstar across the campuses in his own right, he is reliable, professional, consistent, and overall, a great asset to CCF. Congratulations Tim and thank you for all of your hard work. {ljr}
Steven Agovino
Fall 2000 CCF Overall Achievement Award (Fall Semester)
You have been doing a wonderful job. Many people in your position might opt to sit alone by themselves in the dark bowels of Hill Center, not bothering to interact with others. But you have always done your best to seek out and keep in touch with us folks at the labs. We appreciate you reaching out to us, and always being there when we turn to you. We thank you for your efforts and enthusiasm - sometimes under difficult circumstances. Your passion shows through your work. Although you always do as we ask, we are grateful that you are not just a "Yes Man" meeting our demands without comment but instead, you will often attempt to explain possible difficulties with our directions in order to avoid future problems. We are glad that you have the intelligence, drive and ambition to begin new tasks on your own - without detailed guidance from us - when you think something new should be developed or something already established, fixed. Thank you for being personable, responsive and diligent. Steve, thanks for all you have done. We all appreciate it. We look forward to continuing to work with you. Good luck on finishing up your schoolwork and above all, may life continue to bring you much happiness. Take care.
Alex Aguirre
October 1999 College Avenue Consultant of the Month (Fall Semester)
Alex uses his technical knowledge to help users and his peers overcome problems and does so in a focused, professional manner. He is always available to users and never tries to avoid a question. His following of lab policies and procedures sets an example and allows him to enforce them without appearing unfair. Alex is a positive influence on the people he helps and works with. {jg}
Fall 1999 CCF Overall Achievement Award (Fall Semester)
This semester, Alex has strived to meet the mission, vision, and values of the organization. He provides leadership and works as a role model for his co-workers in the execution of consultant duties through teamwork, innovation, professionalism, integrity, and initiative. Alex is knowledgeable in all facets of his position as consultant, and provides constant feedback to his management staff regarding the state of the labs he works at. His knowledge of computers and experience with users of various skill levels allow him to comfortably address questions that he is presented with in a timely and professional manner. His outgoing personality helps to foster a comfortable work environment and lends to his overall approachability, and his presence in the lab seems to elevate the abilities of all those that he works with. On numerous occasions, Alex has demonstrated his commitment to the lab by staying late or covering shifts for co-workers when other coverage could not be found. {jg}
Magat Aguirre
March 2000 College Avenue Consultant of the Month (Spring Semester)
In his time as consultant at the CAC labs, Magat Aguirre has become one of the most trusted consultants on staff. Magat works a shift at the Alexander Graduate Lab during which he frequently updates the management staff on the lab's status. He frequently assists users even when he is not on duty... but never asks for compensation for this time. Magat's obvious concern for the computer labs and our users is appreciated by his co-workers and the supervisors, and sets a wonderful example for other consultants to follow. {sh, jg}
Samantha Ahearn
April 2009 Livingston Consultant of the Month (Spring Semester)
Samantha is a great asset to the labs. She is friendly and approachable; always prepared to assist patrons with questions and computer help and always willing to go that extra step in helping patrons. She is consistently on top of her consultant duties and is always punctual to her shifts. You can always count on her to ensure the lab is running smoothly. Samantha performs highly on technical assessments showing she has a firm grasp of concepts needed to assist patrons. She is cheerful when working and brightens the moods of her fellow consultants and supervisors. Congratulations on being named an April 2009 Consultant of the Month for Livingston. {js,lw}
Sujin Ahn
March 2000 Livingston Consultant of the Month (Spring Semester)
Sujin has been a consultant with LCC for just over a semester. She is one of the friendliest consultants on our staff and always a pleasure to work with. Sujin is a very active employee and is always eager to find answers and learn new skills. She has also taken numerous emergency coverages when no one else has been able to. We look forward to having her continue working with LCC in the fall. {cb}
September 2000 Livingston Consultant of the Month (Fall Semester)
Sujin is a veteran consultant for the Livingston Campus Computing Center. She has contributed much to the operations of the lab. She was instrumental in helping new students create their email accounts during the New Student Orientation Make Account Sessions. She has become a mentor to many of the new consultants; showing them the ropes. She has taken initiative in helping the supervisors complete projects for the lab. Sujin has also covered many open shifts to ensure that the computer lab was properly staffed. Congratulations, Sujin! {lw}
Matthew Ahn
October 2006 Busch Consultant of the Month (Fall Semester)
When Matt's on shift, he doesn't seem to miss a thing. He always makes sure the printers are full and the print areas are tidy. No matter how many patrons are crowding around the consultant station, Matt seems to find a way to help everyone. If he has a question, he isn't afraid to ask so that he's aware of events happening around the lab. Matt has even helped consultants and patrons when he is off duty. When it comes to providing good customer service, Matt doesn't watch the clock. His polite demeanor when dealing with patrons and the staff is greatly appreciated. We congratulate you as Busch's October consultant of the month. [kp, jm]
Fall 2006 Busch Consultant Achievement Award (Fall Semester)
Matt is an exemplary consultant for his consistent and excellent performance at the Busch computer labs. He is one of those guys that you can always count on. He doesn't seem to get much sleep, so you can often find him at the labs- either working or doing homework. Matt is very polite and speaks with a gentle tone. He is very courteous to lab patrons and works very hard to make sure their questions and issues are always answered correctly and quickly. Matt's always alert as a hawk for food and drink policy violations and happily performs his duties such as 15 minute rounds. Besides policies, Matt is always alert for possible computer problems even if he is not on duty and approaches the appropriate people to get the problem fixed. He provides us with details so we aren't left in the dark. Whenever we need consultants to do special projects, Matt never shys away. He's always in good spirits. More often than not, if he isn't seated in the consultation station, he's seen with a clipboard, either taking stats or doing rounds. He is a pleasure to have at the labs, and this is why we have chosen him as the Consultant of the Semester. [ec, kp, wll]
Hannah Ahn
October 2007 Cook/Douglass Consultant of the Month (Fall Semester)
In just a short time working on Cook/Douglass, Hannah Ahn has proven to be an asset to our staff. Her enthusiasm is infectious and she has proven to be capable of handling patron questions with both knowledge and charm. She never neglects her consultant duties and can often be found going above and beyond what is expected of her. When she is not helping patrons, she is making the other consultants laugh. While she is working, there is sure to be a friendly atmosphere in the lab, making patrons more willing to approach and ask for help. For her exceptional customer service and dedication to the lab patrons, we are proud to announce her as Consultant of the Month for October. {lg}
Anson Ahne
October 2008 Cook/Douglass Consultant of the Month (Fall Semester)
Anson was originally hired as a temporary consultant by the labs. After showing his dedication to the job, we took him off the reserve list and welcomed him to be a permanent consultant for the Cook/Douglass staff. During his short time with us, he has proven himself to be an excellent consultant and a great addition to the Cook/Douglass staff. Anson is a reliable and excessively meticulous consultant. He consistently takes coverage for open shifts and takes great pride in his work. When Anson is on duty, expect a friendly and knowledgeable consultant to help you. Congratulations, Anson! Keep up the good work! {ah}
Akshay Ajmera
March 2007 Cook/Douglass Consultant of the Month (Spring Semester)
Although relatively new to Cook/Douglass, Akshay Ajmera runs the show at Loree as if he were a veteran consultant. Akshay consistently goes above and beyond his consultant duties to ensure that our labs are running smoothly and efficiently. Without missing a beat, he will catch guideline violations, fix a printer, and answer patron questions all at once. He provides excellent customer service to anyone who walks into our facilities and remains professional in any situation. Further, Akshay frequently takes on projects delegated to him by supervisors and does a wonderful job at completing assigned tasks. We are so glad to have him on staff, and he certainly is a model consultant. Please join us in congratulating Akshay Ajmera for being named a Cook/Douglass Consultant of the Month! {lr}
Asim Ajmeri
November 2003 College Avenue Consultant of the Month (Fall Semester)
Asim has been outstanding in being on time, taking coverages, enforcing lab policies, and listening and following what he is supposed to do. Even when he is not on duty, he has been seen walking around the lab enforcing lab policies, in particular printing policies. Asim always goes the extra mile to see if he can help the labs or his fellow consultants. He constantly makes himself available for assistance and definitely has proven himself to be a good consultant. {sh, ny}
Christina Albrecht
April 2001 College Avenue Consultant of the Month (Spring Semester)
Christina is a newer consultant, but has really stood out in her willingness to help and her friendliness towards users, co-workers, and management. Christina is often in the lab when she is not on duty. When the lab gets busy or we are understaffed, she does not hesitate to jump right in and start working until things settle down. She is always very professional and never rude. Christina is eager to learn and truly enjoys her job, which shows through her exceptional interaction with users and her willingness to help. {ms}
Jonathan Alegre
February 2008 Busch Consultant of the Month (Spring Semester)
Jonathan is everything we look for in a consultant. He's patient, kind, friendly, charismatic and always understanding. His gentle nature puts patrons at ease whenever he interacts with them. He's always willing to help, and tries to answer questions to the best of his ability. He's always attentive to the needs of the lab. Jon has shown a true commitment to the labs. He is a outspoken consultant that makes sure his presence is known. He will bring our attention to matters that others did not report. Jon takes a lot of coverage and also finds time to help out his fellow consultants. He carries himself very maturely and makes sure that all issues in the lab are dealt with in a timely mater. He is a very friendly person with a warming smile. We wish him continued success and congratulate him on being selected a Consultant of the Month. {mz,yt,bs}
Irfan Ali
February 2002 Cook/Douglass Consultant of the Month (Spring Semester)
Irfan's friendly attitude and energetic disposition is greatly appreciated at the Cook/Douglass Labs. Irfan regularly takes emergency coverage and clearly puts the lab's interests high on his priority list; once, Irfan cancelled work at his second job in order to cover 2 open back-to-back shifts that we were having trouble covering. Besides his extraordinary dedication, consultants and supervisors are regularly entertained by his amusing anecdotes. Irfan's supervisor Nathan - from the Congo - asserts that all of management agrees that Irfan is a great asset to the Cook/Douglass campus. {nl}
Spring 2002 Cook/Douglass Consultant Achievement Award (Spring Semester)
Ifran (its pronounced AIR-FON) Ali was chosen as our achievement award winner because he is the perfect example of why we all love working at Loree. The vivacious and verbacious* Mr. Ali has always given 110 percent to his job as consultant. His energetic personality and sincere enthusiasm for working here have always made Irfan a pleasure to work with. This is actually Irfan's last semester as a consultant. He is graduating this May and we wish him the best in all his future endeavors. Whether he is at the head of a protest rally, dressing up like spider-man, or helping a user here at the lab we know that he is giving it his all. So Mr. Irfan we say that its been a pleasure.....and congratulations on being our Achievement winner the Spring semester 2002. {sl}
Faraz Ali
April 2009 Busch Consultant of the Month (Spring Semester)
Faraz is one of those consultants that the supervisors automatically think of whenever we need a coverage taken. He's that dependable. He even came in to work during that bad snowstorm. On top of that he's an excellent consultant; when he's in the lab the supervisors get to relax just a bit more. Faraz is one of those consultants who is always willing to go above and beyond to help you, and he knows exactly what do do even if you don't ask him. He is a pleasure to work with, and an asset to the labs. Although this is the first and last year that he's here, he will be remembered by all of us for years to come because of his eagerness to assist patrons and his friendly personality. This award is very well deserved and perhaps long overdue! Thanks for all your hard work, Faraz, and good luck in the future! {wc,lm}
Afrina Ali
April 2009 Cook/Douglass Consultant of the Month (Spring Semester)
Afrina has only joined us recently but she has showed such immense dedication and drive to her work that it would be impossible to overlook her. She has consistently impressed us with her work ethic and quality of work. She has quickly caught up to speed with other consultants by absorbing information about lab policies and procedures -- and she continues to adjust as new situations arise. Afrina regularly comes to the supervisors when she needs advice and is quick to learn any new information given. She keeps us all informed of any unusual situations during her shift, as well as offering her assistance to any task without ever being asked. To top it off, she does a great job opening and working at satellite sites as well as any coverages that she may have taken. Afrina, for being such a great consultant, we offer our congratulations on receiving Consultant of the Month for April 2009! {erc}
Livingston Allen
September 2008 Livingston Consultant of the Month (Fall Semester)
With his name being the same as the campus on which he works, Livingston sometimes has to deal with people remarking humorously on the irony. He handles these situations graciously. As a ResNet hire this year, his introduction to life in the labs has been swift; yet he has handled his added responsibilities exceptionally well. He maintains a high level of performance whether assisting patrons in the lab or while on a call to a student's dorm. We recognize how thoroughly he documents his dorm visits; making it easy to follow and, if necessary, on which to follow up. He has set a high bar for himself that we look forward to seeing continue. Congratulations! {lw}
Audrey Allred
Spring 2003 Cook/Douglass Consultant Achievement Award (Spring Semester)
Through her many years here with Cook/Douglass Audrey has been one of our most consistently fantastic consultants. During her tenure Audrey has shown many new consultants the ropes, which is always the best way to learn. This semester particularly the supervisors have seen her always being helpful to her users as well as her fellow consultants, and supervisors with her altruistic personality. Even when using the lab off duty, Audrey will go out of her way to help anyone she notices having difficulties, users and consultants alike. Audrey is always keen to take the very early morning shifts and frequently helps her coworkers out by taking coverage for them. We here at Cook/Douglass truly appreciate the dedication she has shown towards the labs, and thank her for being there for us. Congratulations Audrey!!! {kt,ss}
Leonard Ambos
Spring 2007 Help Desk Supervisor Achievement Award (Spring Semester)
Len has really taken the mantle of Assistant Supervisor with gusto this semester. He is very involved, helpful, and active in meetings and subcommittees, and has made many helpful and cogent suggestions. He has taken on extra work and continues to do a very good job of keeping up with his consultants in his duties as a mentor. Len is in is Junior year and is splitting his studies between Mathematics and Computer Science. His hair color changes with relative frequency (it is now black) and he enjoys both maintaining and riding bikes (bicycles, not the vroom-vroom ones). When he is not doing school or work stuff, he likes to read 20 year old science fiction (now reading Jack Chalker), comic books, or play video games. His favorite color is green (the color his hair was at his initial job interview), and he owns both a binary wristwatch and a wallet with the world map for Zelda 1 screenprinted on it. {rb}
March 2008 Operations Consultant of the Month (Spring Semester)
When it comes to Len, this award is long overdue. He continues to perform above and beyond what is expected for an operations consultant. He never wastes any time and is very quick to notify the proper group when an issue occurs. He always takes emergency coverage when able and is always eager to lend a helping hand to his fellow coworkers. In addition to his role here with us, Len is also an Assistant Supervisor for the Help Desk. He is very active in both groups and consistently takes on extra projects, handling the workload with ease, despite his difficult course load. We can always count on Len to do an excellent job with whatever gets added to his plate. On behalf of the Operations supervisory team, I'd like to congratulate Len for receiving the Operations consultant of the Month Award for the month of March, 2008. Keep up the good work, Len! {wa}
Spring 2008 Help Desk Consultant Achievement Award (Spring Semester)
Len started Rutgers in 2004 and began working for the Help Desk in 2005, where he was promoted to the position of Assistant Supervisor in Fall 2006. Len is an outstanding supervisor, one of the best we have or have had. He routinely performs above and beyond the requirements of the position and is consistently suggesting ways to improve the Help Desk. Len is particularly good about staying on top of his consultants' good deeds, making sure they get every merit they deserve, and advocating them for Consultant of the Month awards. When it comes to special projects, Len frequently suggests them and always completes them ahead of schedule. Len is a Mathematics major with a double minor in Computer Science and Physics. Congratulations and thanks for your efforts, Len. {la}
November 2008 ResNet Consultant of the Month (Fall Semester)
Len has worked for ResNet Office since the middle of the Fall semester, and since then has shown consistent expertise in all aspects of the job. He works closely with the Help Desk and the Operations staff to quickly and effectively resolve ResNet issues. His analytical skills are excellent and as a math major he applies these skills to his problem-solving abilities. Len is a very diligent worker and always offers to help. Len's consistent and efficient work is greatly appreciated by his management - we are proud to name Len the November 2008 ResNet Office Consultant of the Month. Keep up the good work, Len! {bb,rs}
Fall 2008 ResNet Consultant Achievement Award (Fall Semester)
Len started in the ResNet Office this semester, all the while picking up the tips and tricks of being an office consultant with ease. He plays close attention to detail and this always shows in the work he completes. Whenever he has a question he never hesitates to ask, and is consistently one of the first to help out fellow Help Desk and ResNet consultants. Len's experiences working in Operations, ResNet, and the Help Desk provide him with a well-rounded view of our support operation, and this is apparent in the thorough work that he does. The service that he provides to users and consultants alike is impeccable, and he always manages to utilize his resources and his knowledge to the best of his ability. Len is graduating this semester with a double major in Mathematics and Computer Science; however we are pleased that he will be sticking around for another semester to lend us his expertise. For all of these reasons and more, we are happy to name Len the ResNet Office Consultant of the Semester. Congratulations, Len! {rs}
Ravish Amin
April 2004 Cook/Douglass Consultant of the Month (Spring Semester)
Ravish has been an excellent consultant since he started working for us. Along with his busy premed schedule and being a webmaster on the side Ravish always manages to do a superb job. He is a very knowledgeable consultant and is always on his feet to help users. He cares about the labs and always informs his supervisors of any slight irregularities in the lab. Whether it's taking supplies over to another site or assisting a supervisor with a project Ravish is always quick and eager to help without a supervisor asking him to. It's always a pleasure to work when Ravish is on a shift because you know everything in the lab is under control. For his extra outstanding effort this month Ravish is being named Consultant of the Month which may be the first of hopefully many more awards to come. {jn}
Shariq Ansari
September 2003 Busch Consultant of the Month (Fall Semester)
Shariq, as a new addition to the BCCC team, has proven himself to be an exceptional consultant. He is quick to joke with coworkers and users alike, always putting people at ease. His technical knowledge is extensive, but he is never afraid to ask questions. In addition, Shariq actively monitors lab problems to better help his coworkers. His proactive approach to the lab helps avoid issues with users and enables management to resolve problems quickly. We are proud to name Shariq as one of our September Consultants of the Month. {jfw,tm}
Spring 2005 CCF Overall Achievement Award (Spring Semester)
Dependable, focused on results, and energetic - a few words that describe Shariq Ansari, who has done much for CCF, continually going above and beyond what is expected.
Not many of you may know Shariq, who quietly worked in the Support office by himself until recently, tending to the details involved in running the labs, but his work affects every one of us. He oversaw multiple systems - access hours, weekly statistics, consultant payroll hours, webpage updates - which is quite a lot for one person to handle well. But handle it well he did, with an admirable attention to detail and deadlines.
Shariq was primarily responsible for redoing the CCF webpage not once, but twice in the past year. Shariq also revamped the new CCF Staff webpage, working closely with another manager. He updated the hiring webpages when needed, even staying up late and working from home to post or remove pages precisely at midnight, to preserve the timeline that was set.
People who know Shariq can attest to his friendly and helpful attitude. When a new assistant was hired, Shariq diligently trained her, amidst the busy hiring period. If a situation arises in which an easy solution is not available, he will work to develop one without burdening his manager with administrative details. Shariq responds promptly and efficiently to any questions and requests made of him. His approach to helping others is greatly appreciated.
Many of the tasks done by Support go unnoticed for the most part. However, they are vital to our operations. Always willing to learn new skills or enhance current ones, Shariq takes great pride in his work. With all his contributions, he has proven himself to be an integral member of our organization. Thank you, Shariq, for doing such a great job. {mm, wll}
Shazia Ansari
Fall 2003 CCF Overall Achievement Award (Fall Semester)
This award, the highest of the CCF honors, is granted to the one individual that the managers feel have contributed the most overall to CCF. Although there are always a number of consultants and supervisors who make contributions affecting multiple campuses, often much of the good work of these people is localized to the sites upon which they work. The Overall Achievement Awards is generally granted to a person whose contributions have assisted all of the sites. There are few people we can think of as having contributed more to the labs over the last couple of years than Shazia Ansari has.
She has been an incredible asset to CCF since being hired in the spring of 2002. She has documented all of the CCF Support tasks, working hard to keep everything as streamlined and organized as possible. In her everyday role Shazia handles many of the tasks that need to be handled behind the scenes, whether it be to process people so they get their pay raises, to transferring and updating info into the employee database, to making sure the usage reports are printed, distributed and quickly posted each week on to the appropriate website. Although much of last year she had to do most of this work on her own, this semester she took on the added responsibility of training the new member to the CCF Support team - Audrey Allred a task Shazia handled well with much enthusiasm. As the leader of Support, Shazia is always ready to quickly handle any special task that might be thrown her way whether it be to generate some necessary reports for Wayne, or to handle inquiries about workers that the Managers toss her way.
Never one to sit idly, Shazia always volunteers to take on new assignments and projects. She sees each new challenge as a learning opportunity instead of a chore. Shazia's major projects this semester included converting the stats spreadsheet template from Appleworks into Excel and redesigning the Consultant of the Month website and archive. The stats project was especially important because the Appleworks template did not work after the OS upgrade. Because of her ability to learn and work quickly, Shazia was able to have the Excel template completed well before the deadline and there was very minor disruption in the weekly stats process. After being asked to take on the responsibility of updating the Consultant Recognition webpage, Shazia decided to revamp the entire website. The old website was nothing more than one long list of names, and difficult to search through. Redesigning the website had become a much more laborious task than expected, but she took it all in stride. The new website is easier to navigate and has a very professional look.
Anyone who has ever worked with Shazia quickly becomes aware not only of her strong work ethic, but also of her extremely pleasant personality. It is a joy to work with her. Always seemingly in a good mood, never one to complain, always enjoyable to be around - Shazia is one of those people that adds immeasurably to the CCF atmosphere. She is intelligent, trustworthy, and extremely capable of independently working on any task. She clearly enjoys learning new things and is never afraid of taking on a new challenge. Through both her character and her accomplishments, Shazia has proven herself to be a valuable member of our staff.
In short, Shazia is a vital part of CCF, and things just wouldn't be the same without her. Shazia, we all thank you for everything you have done for us. Take care and may life continue to bring you much happiness. {wll, jt}
Adam Apps
April 2002 Cook/Douglass Consultant of the Month (Spring Semester)
You might not guess it, but underneath Adam Apps' quiet exterior is a resourceful and knowledgeable consultant. Adam is a great asset to the lab as he frequently takes emergency coverage; he is respectful of lab patrons and takes their questions seriously. Although we don't hear too much from Adam's end of the room, we always know the job is well taken care of when Adam is there. {nl}
Ayana April
February 2006 Cook/Douglass Consultant of the Month (Spring Semester)
Ayana has been a great addition to the Cook/Douglass labs and serves as an example of a great consultant to us all. Ayana is usually seen with a smile on her face which allows all lab patrons to approach her with ease and comfort. Ayana never hesitates to assist patrons with any questions that they have and is always on her feet during her shifts to ensure that the needs of all lab patrons are met. She is an extremely reliable consultant and can be counted on to assist both coworkers and patrons with all things to the best of her ability. Thanks Ayana! Keep up the good work! {lc}
Carl Archer
September 2003 Help Desk Consultant of the Month (Fall Semester)
Carl is a newcomer to the Help Desk, having joined the staff in July to assist with any upsurge in calls with the RUCS transition to secure services. He immediately established himself as an effective and energetic consultant, often taking the initiative to research caller's problems above and beyond what was required. For example, Carl handled a Euodra question for a caller, by conducting research on the Web and providing a prompt and correct solution. A Lingusitics major, Carl also minors in Spanish,Political Science, and Economics. His hobbies include chess, programming in C++ and Virtual Basic. He also enjoys reading biographies, historical nonfiction and classic novels. Hailing from Oxford in northern New Jersey, Carl has two siblings: an older sister who is studying at The College of New Jersey, and a younger brother who also studies at Rutgers. Carl is a member of the Class of '05. Well done, Carl! {jba}
Fall 2004 Help Desk Consultant Achievement Award (Fall Semester)
Carl represents the values that we try to instill at the Help Desk. He always goes the extra mile to help callers, walk-ins, and his ResNet colleagues. He also has done an especially good job training staff this semester, helping in the hiring process for senior consultants, and working on any volunteer efforts that have come up from training to documentation. Carl is a fourth-year student majoring in linguistics with an economics minor. His hobbies include president of the Rutgers Chess Club and conference manager for the Rutgers Model Congress. Hailing from Belvidere, NJ, he is looking to attend law school next year. "This is the best job I've ever had. The environment makes it easy to enjoy oneself and relax, all the while helping users solve their problems and educate themselves on computer issues," he said. Congratulations, Carl! {ca,jed,jba}
William Arlia
Fall 2007 Operations Supervisor Achievement Award (Fall Semester)
The SC management teams have been consistently impressed with Bill Arlia's customer service skills. He was initially hired as a consultant for the Help Desk in Fall 2005 and was quickly recognized for his positive attitude towards the users, as well as his fellow consultants. He was promoted to Supervisor-in-Training in January 2007, where he continued to excel. He continues to be very friendly and polite with users and co-workers, and he will do what it takes to make sure questions are handled appropriately. His friendliness and patience made him a stellar consultant and respected by his co-worker. Operations promoted him to the position of Operations Student Supervisor in July 2007. He is very punctual and often willing to stay longer when needed. He also takes coverages for those hard to fill night shifts, and willing to take on any projects that are handed to him. It didn't take long before he received yet another promotion to SC Supervisor. He now maintains regular schedules within Operations and the Help Desk, wearing many different hats; consultant, operator, Ops Supervisor and SC Center Square. He handles the responsibilities well and continues to grow in each of his roles. We thank Bill for his diligence and dedication each of the positions he maintains! {vv}
Spring 2008 Operations Supervisor Achievement Award (Spring Semester)
Bill was promoted from the Help Desk into Operations, January 2007. His technical and organizational skills were immediately recognized and he continued to quickly move through promotions, becoming Operations Student Supervisor in June 2007. Since then, Bill has been perfecting his talents, and he is once again being recognized as Supervisor of the Semester. Bill is proficient in performing all required tasks of both Operations and Help Desk. His involvement with scheduling in Operations can be a daunting task, yet he tackles it with ease. He works hard to ensure coverages are posted, and weekly schedules are filled. If he runs into difficulty finding coverage, he'll often take it upon himself to work the shift and close the coverage gap. Bill has a great relationship with co-workers and management alike. He has a great attitude and friendly disposition. His strong work ethic and leadership skills are admired and his efforts are greatly appreciated. He has demonstrated true dedication to his position and we look forward to working with him in the future. {vv}
Robert Arose
Akshay Arvapally
March 2009 Livingston Consultant of the Month (Spring Semester)
Akshay is an all around exemplary consultant. He's always active when on shift, assisting patrons and making sure the printers and the rest of the lab are in working order. He strives to make sure each user gets all the attention they need to help them complete their work. He is very knowledgeable and is the go-to-guy for many of his peers. Akshay was very helpful in referring his friends to apply to work for the labs this semester. Akshay continually sets an ideal example to his fellow consultants. {js,mk}
Marvin Assawatewin
February 2009 Busch Consultant of the Month (Spring Semester)
Marvin is a pretty great guy. Chances are, when a patron enters ARC, the first thing that he or she will see is a big smile on Marvin's face and encounter his cheery attitude; especially during the wee hours of the morning, which Marvin always works. Marvin is a very consistent and dependable consultant. He performs his consultant duties with the utmost diligence. He is a cheerful, friendly guy who is always more than happy to help a patron or a fellow consultant, and take coverages. Marvin's enthusiastic attitude will surely brighten your day! {ag,bt}
Badr Astiphan
February 2006 Cook/Douglass Consultant of the Month (Spring Semester)
Badr's level of customer service is above and beyond anything we could ever hope to ask for. Badr is equally skilled dealing with complex technical issues as he is with helping someone with less computer experience grasp simple tasks. He is patient, never looking annoyed by simple or redundant questions and frequently staying past the end of his shift to ensure a user gets an optimum level of quality service. Congratulations on being named Consultant of the Month! {sk, lw}
