NBCS Student Staff Recognition Program
Previously Honored Consultants – B
George Baburov
October 2007 Livingston Consultant of the Month (Fall Semester)
While a newly hired consultant, George has shown tremendous enthusiasm. He rarely needs to be told what to do in certain situations. However, if there is something he's unsure of he quickly makes a point to educate himself on it. He's always willing to help a patron to the best of his abilities and maintains a positive demeanor while doing so. He has shown rapid improvement over the past two months in both his ability to carry out duties, as well as his knowledge of computers and all things technically involved at work. He will prove to be a great consultant as the semester goes on and we look forward to working with him in the months that come. {ps}
Adam Balestra
April 2004 Livingston Consultant of the Month (Spring Semester)
Adam, or "Mr. Franchise" as he is known to users and his co-workers (no one knows why), has been a very dedicated consultant since he started to work on Livingston. He is a very energetic individual who likes to help users in a heartbeat. This same energy is displayed with his co-workers and management. His sense of humor is welcomed by both users and management. Keep up the good work Adam (sorry, we mean "Mr. Franchise)! {np}
Sujoy Banerjee
February 2003 College Avenue Consultant of the Month (Spring Semester)
Sujoy is an excellent consultant. When dealing with users, he demonstrates patience and attentiveness to the user's problem and is always very polite. He strives to make sure each user gets all the attention they need to help them complete their work. Sujoy is dependable and approachable, and enforced lab policies with dedication. He maintains a very good working environment while he is on duty, and always tries to help out his fellow consultants. Sujoy takes the time to acquire new skills and is not hesitant to ask questions when he want to learn something new. He is very eager to help, eager to learn, and quick to volunteer for any tasks that may arise. {sh, ny, jh}
Rohit Bapat
October 2002 College Avenue Consultant of the Month (Fall Semester)
Rohit Bapat's genuine nature and eagerness to help users, consultants, and supervisors makes him a great asset to our labs. He is excellent in user interaction and enforcement of lab policies. When dealing with users, he demonstrates patience and attentiveness to the user's problem. He is always willing to help users and the management team with a smile on his face, which generates a very positive example to his co-workers. Rohit is outgoing and is not afraid to show his humorous side. He is pleasant to work with, and he is generous to share his experiences with his fellow consultants. His knowledge and good communication skills always keeps him on top of his work. {sh, ny}
Peter Barbano
February 2008 Cook/Douglass Consultant of the Month (Spring Semester)
Peter has been with NBCS since his hiring in Fall 2006 and we are pleased to announce him as a Consultant of the Month for February. Ever since the beginning, he has brought nothing but kindness and willingness to help out. Peter performs above the call of duty when taking coverages, bringing supplies to sites cheerfully, and solving technical issues. He isn't afraid to get up and help patrons even with the most menial of tasks, and he is always the first one to get up. Peter is one of the best consultants we have here at the C/D labs. Not only does he go the extra mile with this job, but he does it with a smile. Congratulations, Peter, and keep up the good work! {rf,sml}
Leo Barinov
November 2005 Help Desk Consultant of the Month (Fall Semester)
Leo is another first-semester "star" at the Help Desk. A dual major in Electrical and Computer engineering along with Biomedical and a minor in psychology, Leo is a member of the Class of 2009. Originally from Moscow, he moved with his mother, brother, and grandmother to the United States about nine years ago. He occasionally returns to Russia for visits. His interest in his field of study stems from his taking up electronics when he was 13, and in his word, has always been inclined toward science and technology. Besides those interests, Leo enjoys travel and is planning to visit the Virgin Islands, Germany and Russia in the coming year. He is also considering some study abroad programs. As for the Help desk, from day one Leo established himself as customer service-oriented, knowledgeable and easy to work with. Of working at the Help desk, he says, "I've enjoyed it since the first day, it's been more fun than work with all the stuff going on there. I plan to stick around and enjoy it for as long as I possibly can." {lb,ja}
Chris Barnes
April 2003 College Avenue Consultant of the Month (Spring Semester)
As a CCF consultant for almost 3 years, Chris Barnes has been exemplary in all aspects of the position. His excellent customer service skills, his immediate attention to users, his friendly attitude and his technical knowledge have made him an outstanding member of the College Avenue staff. His concern and care for the lab and his impressive reliability have earned him all of our trust, his presence with CCF is always enjoyed by everyone around him. He is always very active and friendly to users, fellow consultants and the CAC Management Team (especially at the RSC lab). Chris makes every effort to solve user questions, never passing any of them off. He always makes sure stats are taken, printer areas and consultant areas are neat and that users are following all CCF Rules and Regulations. Chris always works with the right attitude and professionalism while on duty. {rk,mk}
Jorge Barreiro
November 2006 College Avenue Consultant of the Month (Fall Semester)
Jorge has made a strong impact with the labs this month. He's always smiling which has put many at ease when he answers the call for help. He is constantly making sure the lab is running efficiently, all machines are running, and the people are happy. Jorge is always looking to lend a helping hand to anyone when he can. He remains patient when helping patrons and ensures they understand the resolution to their problems. His knowledge of computers has provided the patrons of the labs with a level of service for which College Avenue strives. We'd like to congratulate Jorge on the great achievement of being named a Consultant of the Month for November for the College Avenue Campus. [mk, MK, ae, lw]
April 2007 Livingston Consultant of the Month (Spring Semester)
Jorge is the ideal consultant; providing excellent customer support during every shift he works. Whenever Jorge comes into work, he's always smiling making everyone around him at ease. When helping patrons, Jorge is very polite and courteous. He goes beyond what we could ever expect of a consultant to help patrons. He is patient, never looking annoyed by simple or redundant questions and ensures the patron gets an optimum level of quality service. We appreciate the excellent service Jorge provides and congratulate him on being named a Livingston Consultant of the Month for April 2007. {ms,lw}
Joseph Battinelli
April 2004 Help Desk Consultant of the Month (Spring Semester)
"Joey Batts" is in his second year at the Help Desk, where come fall he will be a senior consultant. He has the respect of his colleagues as a "go to" consultant with the many questions that come to the Help Desk. Joe's friendly, fun personality is a large part of our collective efforts to make the Help Desk run smoothly. He always has a kind word for everyone, and is easygoing and pleasant. A member of the class of 2005, Joe is majoring in Geography at Livingston College. Thanks for all your hard work, Joe! (sm, jba)
Ryan Beauchea
Spring 2007 Operations Consultant Achievement Award (Spring Semester)
Although it is only his first semester working with the Support Center, Ryan has proven to be an essential part of the team. He started out with the Help Desk, and was quickly recruited to Operations after we noted his stellar performance during the temporary scheduling period. Over this last semester, he has been called in to work a number of emergency shift coverage, completed a special project, and has received honors including Customer Service Appreciation award (11/07), and Consultant of the Month (10/07). He is very responsible, and fulfills his required tasks efficiently. We are thankful for his all he has done and look forward to watching him shine. {vv,av}
October 2007 Operations Consultant of the Month (Fall Semester)
Ryan Beauch was hired by the Help Desk and began working earlier this semester. His customer service and technical skills were immediately recognized and appreciated by the staff. Ryan was quickly promoted into Operations where he continues to shine, and has proved to be a valuable member of the team. He continues to assist the management team by taking extra coverage. Most recently, Ryan offered to lead a project and completed it efficiently and without haste. We appreciate Ryan's efforts and look forward to his promising future in Operations. {vv}
Fall 2007 Operations Consultant Achievement Award (Fall Semester)
Although it is only his first semester working with the Support Center, Ryan has proven to be an essential part of the team. He started out with the Help Desk, and was quickly recruited to Operations after we noted his stellar performance during the temporary scheduling period. Over this last semester, he has been called in to work a number of emergency shift coverage, completed a special project, and has received honors including Customer Service Appreciation award (11/07), and Consultant of the Month (10/07). He is very responsible, and fulfills his required tasks efficiently. We are thankful for his all he has done and look forward to watching him shine. {vv,av}
February 2008 Operations Consultant of the Month (Spring Semester)
Ryan Beauchea started working for the Help Desk in September of last year. His outstanding efforts were immediately recognized and he was quickly promoted to Operations later that month. Since then Ryan's continued excellence with regard to customer service and technical issues have made him an outstanding consultant. He was promoted again to a supervisory position for the Help Desk at the end of January and has handled these new responsibilities well. This is in addition to the excellent work that he continues to provide to the Operations group, working three overnights every week this semester. Not only do we appreciate the coverage for these difficult shifts, but his applied diligence to the required work during these shifts is exceptional. We are, once again, grateful to these efforts and recognize Ryan as the Operations consultant of the month for February, 2008. {jf}
Spring 2008 Operations Consultant Achievement Award (Spring Semester)
Ryan started working for the Help Desk in September of 2007. His efforts and work ethic were quickly recognized and he was soon promoted to Operations. He was again promoted to Assistant Supervisor at the Help Desk in March of this semester and has handled these new responsibilities well. In addition to these new responsibilities, Ryan has worked three overnights every week this semester for the Operations group and has done an excellent job all around. Ryan is very proactive with respect to his Operations duties, lending his thoughtfulness and attention to detail to the Operations Management team on a consistent basis. We look forward to continuing to work with Ryan in the upcoming semesters, and we congratulate Ryan for being awarded as the Operator of the Semester for Spring 2008. {jf}
Fall 2008 Operations Supervisor Achievement Award (Fall Semester)
Ryan Beauchea started working with the Help Desk in Fall 2007 and was quickly promoted to Operator, then Help Desk Assistant Supervisor and finally Operations Student Supervisor. He managed to climb these ranks by June 2008, and has managed to achieve quite a number of awards in the 1.5 years that he has been here, including: Consultant of the Month (10/07), Customer Service Appreciation award (11/07), Fall 2007 Operations Consultant Achievement Award Spring 2008, and Spring 2008 Operations Consultant Achievement Award. With consideration to all that has been previously presented, there is not much more to say about Ryan other than that he continues to shine and we continue to appreciate his efforts in all areas. He still makes a great effort to work closely with the Help Desk and work Help Desk Assistant Supervisor shifts while maintaining his Operations Student Supervisor hours. This is combined with his newest position as a member of the scheduling team that handles HD/RN/Ops scheduling. He has once again taken a natural lead role in this new position and proves to be a very valuable asset to the team. Congratulations, Ryan! {vv}
Spring 2009 Operations Supervisor Achievement Award (Spring Semester)
Ryan Beauchea started working with the Help Desk in the Fall of 2007 and was quickly promoted up through the ranks to Operations Student Supervisor and most recently to Help Desk Student (CSq) Supervisor. Along the way Ryan has accepted a lot of framable hardware, including: Consultant of the Month for October 2007, Operations Achievement Awards both Fall 2007 and Spring 2008, as well as the Operations Supervisor of the Semester Fall 2008 and now this semester. Ryan has actively taken the lead in many of our on-going projects and has done a superb job with all of them. His wireless work the last few months with the scheduling team has proven to be invaluable to the group. For all of his efforts, we congratulate Ryan once again. {jf}
Tyler Beauchea
( Semester)
Spring 2009 Operations Consultant Achievement Award (Spring Semester)
Tyler began working for Operations in the Spring of 2009. A steadfast worker, Tyler always performs his duties to the best of his abilities. He successfully learned what was needed for the position very quickly and ended up working a significant number of shifts for us this semester, including some that were very difficult for us to fill. He is both ambitious and easy-going, two personality traits that we really appreciate. Tyler also frequently picks up coverage from other Operators. In his spare time he is also an experimental chef; one that loves to cook the healthiest and tastiest of foods. Not only do we appreciate Tyler’s dedication and excellent work ethic at Operations, but we're also hoping that he will allow us to taste his cooking someday. It is these qualities and more that make Tyler our choice for Consultant of the Semester. Congratulations Tyler! {fd,jf}
Sarah Beetham
November 2003 Help Desk Consultant of the Month (Fall Semester)
Sarah began work at the Help Desk when we had an emergency last summer and needed special coverage. She did great in a tough situation, and continues to excel in the service she provides to our callers. She has a great way with callers and has developed a high level of expertise in some of the dorm networking calls we get. Sarah is especially adept at handing angry or frustrated patrons. She's also very smart and funny so it's great to work with her when there are lulls in the calls. Sarah is a junior majoring in English and Art History. She is part of a Rutgers family tradition as her dad, Don, is the webmaster and curator for the Art History Collection on the College Avenue Campus. Both of her older brothers are Rutgers alumni and her younger sister may well keep the Beetham attendance record on the Banks perfect as she is thinking about transferring to Rutgers. Besides keeping busy with her studies and the Help Desk, Sarah sings soprano with the Voorhess Chapel Choir and alto with the choir at St. John's the Evangelist Episcopal Church in New Brunswick. She was born in the Hub City and now lives in Highland Park. Sarah relaxes with 19th century novels (her favorite is "Jane Eyre") and a range of music, especially Ella Fitzgerald and the Beatles. Working at the Help Desk is "awesome for me," she says. "I wasn't thinking about the computer fields much, since I am in the humanities. But I've really learned a lot." Well done, Sarah! {ja}
George Beirn
April 2003 Busch Consultant of the Month (Spring Semester)
George's sense of humor and willingness to help makes him a prime member of the CCF staff. He is a pleasure to work with, quick to smile and tell jokes. George is extremely diligent and will not let a user walk out of the lab feeling that they have not received the best help possible. His knowledge, although already formidable, is ever increasing because of his desire to learn. His positive attitude, great customer service skills and formidable knowledge is why Busch management is proud to have George as one of our consultants of the month.{jfw}
Kristen Bellina
October 2004 Busch Consultant of the Month (Fall Semester)
In her first semester as an ARC consultant, Kristen has proven herself as a worthy adversary for those who would choose to violate the food and drink policy, stopping patrons with drinks before they enter the lab with a staggering success ratio. She has also proven herself to be a worthy ally to all of us at ARC, picking up coverages on a consistent basis. For being such a model consultant, we would like to commend Kristen on a job well done and present her as Consultant of the Month. {jl}
Fall 2004 Busch Consultant Achievement Award (Fall Semester)
Although it is only her first semester working with us, Kristen has already proven herself to be an essential part of the BCCC staff. You can often find her at the monitor station, welcoming and greeting lab patrons with a smile on her face. Never being intimated by lab patrons, she is always keen on enforcing our policies. If a lab patron walks right past her, she immediately stops them and asks for their id. When she is not working at the monitor station, she is constantly checking on the status of the lab. She is consistent with doing her rounds and is always making sure that the printers are filled with paper. If a lab patron has a problem, she tries her best to solve it. Lab patrons are not the only people that Kristen helps; she is always willing to cover a shift if she can and help out her fellow consultants. She is always willing to help her peers with a lab patron. She follows through on all the problems that she fields to completion and makes sure that she learns what the answer is if it was something that she needed help with so that she can help users with it in the future. All of these qualities make Kristen a worthy recipient of this award. Thanks Kristen for a doing such an excellent job! We are honored to have you as the Busch Consultant of the Semester. {jm,mnb}
Dan Berkowitz
March 2008 Cook/Douglass Consultant of the Month (Spring Semester)
Dan joined the C/D staff this past semester and has been a great addition to our staff. He has not only picked up everything in a matter of a short time, but has shown himself to be one of the best consultants we have here at C/D. He is constantly taking coverage and is always the first consultant to get up when a patron needs help. Dan's friendly, outgoing and can twirl a pen like a pro. Congratulations dbberk, you're our March Consultant of the Month! Keep up the good work! {ah,sml}
Brian Bersak
November 2002 Cook/Douglass Consultant of the Month (Fall Semester)
Brian has been a dependable consultant for the two years he has worked for CCF. He has always enthusiastically helped the supervisors with various lab projects. Brian has also taken it upon himself as a veteran consultant to be a role model for our new consultants. During any shift with a new consultant he will take them under his wing and help guide them in the right path. Brian's dedication to the lab has been reflected in his excellent work ethic. {ms, kt, wll}
September 2003 Cook/Douglass Consultant of the Month (Fall Semester)
Brian has been exceptional in helping our new consultants become better acquainted with their duties. As one of our most experienced consultants, Brian has taken great strides in teaching them the fundamentals of consulting whether it be something as simple as how to sign in to more complex tasks like configuring printers. He has been very helpful in diagnosing problems with Macs and pconsole. Whether it be on lab-line or in person, Brian is always willing to help and go that extra step. He took many emergency coverages for this month and for this we are very grateful. Brian has shown us a good example of a true Consultant of the Month. Thank you for all your hard work. {cg}
Mihir Bhanot
Fall 2002 College Avenue Supervisor Achievement Award (Fall Semester)
Mihir Bhanot joined the CAC Management Team in February 2002. He was almost immediately thrown into life as a supervisor as all campuses entered the always-hectic annual CCF hiring period. Ever since then, through learning all of his responsibilities, taking leading roles in summer training committees and assuming primary responsibility in key campus management duties such as repair and maintenance, scheduling, weekly statistics and satellite lab supervision, Mihir has rapidly developed into a strong leader to consultants and supervisors alike on College Avenue. Mihir has a great working relationship with all the staff, and co-workers and subordinates are comfortable coming to him for advice and guidance in their positions. Mihir's strong encouragement has helped to challenge many of the newer supervisors to learn even more about other management duties, so that in future semesters they would be able to assume primary responsibility without missing a beat. Mihir leads by example. He completes all of his tasks competently and on time, and manages his time and projects very well. He eagerly shows new supervisors how to approach new tasks, and patiently helps them when they have questions. Mihir actively pursues the RUCS Mission, Vision, and Values in his work at CCF through his customer service, excellent attitude, and enthusiastic leadership of the CCF-CAC labs. In addition to what he has brought to CAC, Mihir's impact on CCF has also stretched beyond College Avenue. Mihir has made great efforts in working with members from the other campuses to improve, update and maintain the online Class Database so that supervisors and managers on all campuses can easily manage different aspects of their Continual Training Classes with ease. While Mihir has managed all of the above (and more), Mihir is also a Resident Advisor in the dorms and is on the Executive Board of USACS. Mihir has been able to successfully balance all of this with a full course load. With all of this going on, one could understand if someone in this situation would complain once in a while or fall behind in some duties. But Mihir has not only manages his responsibilities - he has excelled in them, while maintaining his genuine, ever-cheerful attitude!!! This fact has not escaped the notice of consultants, supervisors, and management, and has earned Mihir even more respect as a true campus leader. {jh}
Jaydeep Bhatia
March 2002 Busch Consultant of the Month (Spring Semester)
Having been with CCF since the Fall of 2001, Jaydeep has proven to be a responsible and reliable consultant. With a humble smile, he is eager to help users and he has demonstrated excellent communication skills in explaining solutions to them. In addition, he is consistently willing to take coverage during his personal time in the lab. We appreciate his dedication and have no doubt that he will continue serving the CCF labs to the best of his abilities. {mn}
Aditya Bhavani
November 2004 Livingston Consultant of the Month (Fall Semester)
Aditya joined the Livingston Computing Center this semester and immediately set himself apart with his consistent level of professionalism. In helping lab patrons, Aditya is resourceful and makes every effort to deliver the best service he can offer. Both his peers and management would agree that his positive attitude, friendly demeanor, and sense of humor make him a pleasure to work with. For all this, we want to extend congratulations. Keep up the good work! {kjp,mm}
Douglas Billingsley
November 2008 Livingston Consultant of the Month (Fall Semester)
Doug is by far an outstanding consultant. Working on his second year with NBCS, Doug still carries the same work ethic as when he first entered the lab. Doug is always willing to take coverage and pick up any open shifts. Likewise, he will not hesitate to bring issues or suggestions to our attention. In addition, Doug's positive attitude, enthusiasm, and willingness to interact with everyone increases moral at the labs. Whether he is doing computer cleanings, helping a patron, or in down time performing a magic trick for consultants and management, Doug has proven to be a valuable asset to the Livingston Lab. For these reason, we are proud to announce Doug as a Livingston Computer Lab Consultant of the Month. {mj}
Michael Bino
October 1999 College Avenue Consultant of the Month (Fall Semester)
When needed, Michael stays late, comes in early, and is always willing to lend a helping hand to both supervisors and consultants. He often performs extra duties while on or off duty, such as checking lab supplies and documentation. In addition to his consulting duties, Michael is involved in an inter-campus committee that is developing public relations materials and products for CCF. {jg}
Spring 2000 College Avenue Supervisor Achievement Award (Spring Semester)
Over the course of this semester, Michael has worked tirelessly at making sure all the College Avenue Campus labs run smoothly, from the smallest details to the largest projects. Michael has worked on a daily basis to maintain standards and make improvements in the CAC CCF labs. He ensured that the computers were clearly labeled, that documentation was readily available and easy to find in all the CAC labs, and that consultants maintained accurate temperature stats during air-conditioning and heating emergencies. Additionally, Michael successfully guided the hiring process for his campus, helped develop and create the CCF PR video and other PR materials, and participated in the Rutgers NB Open House. Michael was also an active trainer of the Photoshop for Beginners course for consultants. Michael is continually in a good mood, manages consultants kindly and effectively, and encourages and supports his co-workers. He is an exemplary employee who actively supports the Mission, Vision, and Values of this organization, and works each day to make sure the labs run smoothly, the consultants are well informed, and the environment is friendly and comfortable for everyone. {wl, jg}
Spring 2001 College Avenue Supervisor Achievement Award (Spring Semester)
Michael Bino's good work ethic, enthusiasm for the job, and passion for the labs truly show in his performance as Lab Supervisor. Consultants and Assistant Lab Supervisor know that they can always go to him to find out what is going on in the labs or how problems should be resolved. Michael's leadership and ability have set a great example of what it takes to supervise labs as busy as the CAC labs. Michael has done an excellent job in maintaining the CAC labs through his repair efforts and interaction with NI/CR and Netops, and the consultant cleaning schedule he maintains. This semester, Michael did an outstanding job managing the CCF-CAC hiring effort. Michael is an exceptional manager of his peers. He sees to it that the CAC labs always run smoothly and that everyone knows what needs to be done. He keeps his co-workers and the consulting staff informed of pertinent issues and assists them in their duties. Michael's education background shines through when he works with the SITs and conducts consultant training classes. He is more than willing to teach new things and have trainees assist him with his own duties and new projects. Michael performs his myriad tasks with a smile on his face and an upbeat attitude. He is a true leader and an outstanding lab supervisor. When Michael is on duty, everyone knows that everything will be just fine. Michael has actively supported the Mission, Vision, and Values of RUCS throughout his time as Lab Supervisor through his ongoing efforts to promote teamwork, professionalism, and a productive and efficient work environment. He provides excellent customer service to our users, and provides a shining example for the entire CCF-CAC staff to emulate. {jg}
Anna Blum
April 2006 College Avenue Consultant of the Month (Spring Semester)
Anna is continually a huge asset to our consultant team. She is constantly helping patrons, and her fellow consultants, in a energetic, yet professional manner. Her positive attitude and demeanor bring her fellow consultants up, creating a great work environment. When serving at the monitor station, she's always greeting new patrons with a huge smile -- ultimately making anyone and everyone feel comfortable and welcomed. She is very patient, never annoyed by simple or redundant questions, and always responds with a smile. Congratulations on being named a Consultant of the Month at College Avenue! {ms, lw}
October 2006 College Avenue Consultant of the Month (Fall Semester)
Anna has been doing an excellent job. She is always on time for her shifts and arrives fresh and prepared to face the issues of the day. She has taken lead in helping guide a lot of our new consultants. She is always on top of all of her duties and she always keeps the management up to date with the occurrences of the lab in a professional and friendly way. Anna is always willing to lend a helping hand to anyone, be it patron, consultant, or supervisor. We would like to congratulate Anna on achieving the October 2006 Consultant of the Month for the College Avenue Campus. [mk, vm, lw]
Fall 2006 College Avenue Consultant Achievement Award (Fall Semester)
Since the beginning of the semester, Anna has done an exemplary job in her performance. She is always going above and beyond the call of duty, providing excellent customer service to all those she helps. The quality of service Anna provides has been a guiding light to consultants, especially our newly hired staff this semester, showing them the level of service expected. She is always willing to help her fellow consultants if they run into any problems, volunteers to go out to the other labs, even when it extremely cold outside, and makes sure lab policies are enforced. Anna is definitely one of the most outstanding and professional consultants of this semester. We would like to congratulate Anna on achieving the Consultant of the Semester on College Avenue this Fall 2006 semester. [mk]
Joseph Bolante
March 2007 Busch Consultant of the Month (Spring Semester)
Most of the time we remember a consultant for doing one thing or another, but Joe is a person you remember for all of his work. He is what we like to refer to as an uber-consultant. From always making sure the lab is running smoothly to making sure other consultants are ok, Joe has always been in a helping mood. Even when he isn't here to work, he is always willing to help out patrons and his fellow consultants. This is just one example of the many good qualities about Joe. We could recognize all of the good qualities but then we would be here forever. For always being an uber-consultant, we want to recognize Joe as consultant of the month. Congrats! {jp}
Patrick Bolton
October 2003 Cook/Douglass Consultant of the Month (Fall Semester)
Pat has shown a lot of dedication towards working for the Labs. His work ethic has been exceptional. On a regular shift, you will consistently find him enforcing all our policies. He is always on the look out for food and drink violators and will never hesitate to discipline such violators. Pat is a very conscientious worker who gives his 100% towards the job. Without even being asked, he will take it upon himself to deliver supplies or perform lab maintenance. He continuously takes emergency coverage which is always a big help. He is very resourceful and educates himself continuously. We congratulate him for being chosen Consultant of the Month.{cg}
February 2004 Cook/Douglass Consultant of the Month (Spring Semester)
Patrick has been previously recognized as consultant of the month and he continues to exude excellence as a CCF consultant. Patrick always goes out of his way to take emergency coverage, and makes sure that things are running smoothly in the labs. He has been extremely helpful during this hectic beginning of the semester. He gives 110% of himself to the labs and his dedication has molded him into a leader among the consultants. He is very knowledgeable and aware of any problems in the lab and he is quick to do everything he can to fix it. Patrick's presence in the labs is a great asset and for that we are proud to name him consultant of the month. {jn,kt,jt}
Attilio Bonaccorso
November 2000 Livingston Consultant of the Month (Fall Semester)
Attillio has demonstrated himself to be a capable and confident consultant. Attilio has a friendly and pleasant demeanor when dealing with patrons and staff members alike. He will often stay late after his shift when necessary and arrive at the lab early when opening. He is a hard working, knowledgeable consultant who is well versed in a number of technical areas both job and non-lab related. He continually educates himself to increase his knowledge. Keep up the good work. {lw, dv}
Pasquale Bonfrisco
March 2006 Help Desk Consultant of the Month (Spring Semester)
Pasquale is a junior attending SCILS as an Information Technology and Informatics major, and a Psychology minor. Outside of classes he participates in the Career Services program "The Intern," in which he attends various seminars to help find an internship. Pasquale succeeded, securing a 10-week internship with Schering Plough's IT department supporting research and development. Aside from school and work, he is a native of Carlstadt in northern New Jersey, where he lives with his parents and two older sisters. Pasquale's parents immigrated from Italy when they were 18, making him and his sisters first generation in the U.S., and the first generation to go to college. Pasquale is also an incoming Senior Consultant at the HelpDesk, and already shows many of the qualities that make him one of our outstanding student workers. Congratulations, Pasquale! {pb, jba}
Kristina Borisova
November 2007 College Avenue Consultant of the Month (Fall Semester)
Kristina is a very hardworking employee here at NBCS. She always stands up to do her rounds in a timely manner, and consistently offers to do paper and supply runs. She is very polite with the supervisors and has a generally pleasant attitude that makes her well liked by her coworkers. Kristina's troubleshooting skills are an asset not only to her, but also to our team of consultants. Furthermore, she is such a hard worker, that she never refuses to take coverage! Kristina continually goes above and beyond the outlines of her job. For example, she brings flash drives to the supervisors for lost and found with the name and email address already attached. Thanks Kristina, for a job well done! {em}
Fall 2007 College Avenue Consultant Achievement Award (Fall Semester)
We have chosen to celebrate Kristina Borisova as our consultant of the semester. Since the beginning of the semester, Kristina has done an exemplary job as a consultant. She is always going above and beyond the call of duty, providing excellent customer service to any patron she has assisted. The quality of service Kristina provides has been a model to all consultants, especially her peers in the newly hired staff this semester, showing them the level of service we expect. She is always willing to help her fellow consultants if they run into any problems, volunteers to go out to the other labs, even when it is extremely cold out, and makes sure lab policies are enforced. Kristina is definitely one of the most outstanding and professional consultants of this semester. Kristina is a hardworking individual with many positive attributes. She is always willing to help a patron or co-worker in need. Trouble shooting skills are important as a consultant, and Kristina certainly excels in the area. She rarely asks a supervisor for help on a technically issue unless it is particularly puzzling. Kristina is also very reliable. Supervisors can always count on her to be on time if not early to work, and she takes a lot of emergency coverages. Most importantly, she has a positive attitude that is contagious among our staff. A bright smile and resilient nature make her an irreplaceable part of our team. {ae,em}
Spring 2009 College Avenue Supervisor Achievement Award (Spring Semester)
Kristina Borisova quickly started her productive Spring Semester with coordinating much of the administrative work leading up to and following Site Specific training. She took an active role on the NBCS Student Hiring Committee by updating documentation, attending committee meetings, and lobbying for changes and improvements that she believed would benefit OIT. Kristina also put her knowledge of the hiring process to work through teaching our new supervisors in training the ropes of application reviews, applicant tracking, and interviews. In addition to her hiring duties, Kristina worked numerous hours to update the new employee manual. Beyond her regular duties, Kristina did a splendid job of showcasing The Alcove, College Avenue's new collaborative learning space, on Rutgers Day. Kristina has become one of the more prominent and proactive leaders on College Avenue. Kristina is not shy about her opinions and will be sure to let you know what she thinks, often bringing new ideas and proposals to the table. This is truly appreciated since student input and constructive suggestions are much needed. Many times her managers ask her to complete a project or task, but are likely to discover she is already working on it or it is done. When it comes to work ethic, she is efficient, organized, and incredibly dependable. She is always making sure that the lab is running smoothly. For example, she has made the hiring process this year a lot easier on everyone by coordinating much of the hiring efforts on College Avenue, and reviewing paperwork issues during the NBCS New Employee Training. Kristina not only watches over the lab, but she also looks out for her fellow supervisors and consultants. Kristina makes it a point to keep her fellow supervisors well-fed by bringing in fruit and other baked goods. Her light-hearted humor and wit make her a pleasure to work with. Kristina also likes to make sure the Supervisor Office is clean and in order. Her pleasant personality and leadership skills demonstrate to our staff how important she is to our staff. It is for these reasons that we are proud to announce Kristina Borisova as College Avenue's Supervisor of the Semester. {mmf,cmb,bo}
Tricinda Bousquet
April 2003 Cook/Douglass Consultant of the Month (Spring Semester)
Tricinda has long been one of the finer consultants at the Cook/Douglass campus. She is so steady and so consistently good at her job that we as managers and supervisors have to be careful not to take her for granted. She has developed a wonderful work ethic and has been praised many times by our user community in feedback correspondence. She is very proactive. You don't often see her sitting around behind the counter as she likes to get out and help people. She has become very adept at her job and is now one of our most knowledgeable consultants. And we want her to know that she is not taken for granted and management has appreciated her hard work and dedication throughout the years at the Cook/Douglass labs. Thanks Tricinda. We wish you all the best! {pd}
Melissa Boyd
Spring 2009 Help Desk Consultant Achievement Award (Spring Semester)
Melissa began working for the Help Desk during the Fall of 2008. Since then, she has learned a great deal and has excelled in her performance. Melissa is known for her excellent communication and customer service skills. She also writes very impressive tickets and follows procedures very well. Currently, she is pursuing an undergrad degree in Geology and plans to attend graduate school. Prior to studying Geology, Melissa served five years in the US Army as an air traffic controller and spent one year in Afghanistan. After completing a Masters in Geology, Melissa hopes to one day become a professor. Her hobbies include paleontology and outdoor activities such as running, biking and hiking. Melissa says that part she enjoys most about this job is that she learns something new almost every day from her experiences with users and from her coworkers. She says she came in knowing much less about technology than she does now and she is honored to receive this award. Melissa, keep up the good work and congratulations on being named the Help Desk Consultant of the Semester for the Spring of 2009! {sm}
Greg Boyle
February 2003 Help Desk Consultant of the Month (Spring Semester)
Not long after joining the staff of the Help Desk, Greg proved himself very effective in helping our callers. He volunteered to work last summer when the Help Desk experienced an unexpected high volume of calls. In addition to having a strong and diverse knowledge base, Greg has made a point of learning new technologies, such as RUWireless, to help better assist Help Desk callers. His determination shows in the initiative he takes in solving every problem that comes his way, even those outside of normal Help Desk operations. His patience and courtesy with users is rivaled only by his love of coffee, and we consider him a valuable asset to our Help Desk. A resident of Edison, NJ, Greg is a psychology major with an English minor and is expecting to graduate in 2004. Well done, Greg! {kb}
Ramnath Brahma
October 2009 Busch Consultant of the Month (Fall Semester)
Ramnath has consistently been one of our strongest all around consultants. He arrives to his shifts ready to work hard and is always at his best. He is outgoing, kind, and has a great sense of responsibility. When not doing his own duties, which include going out on dispatches and answering phone calls, he is helping others. Both consultants and patrons alike know that Ramnath is always there to help and they don't hesitate to ask him for assistance. Ramnath is always willing to help out whenever he can. Whether it's picking up a new shift in the middle of the semester because it opened up, or just taking coverage off the coverage page. His customer service is matched by his technical knowledge, from restoring a student's dorm networking connection to showing a patron how to use lab software. Both in the labs or on a dispatch, Ramnath knows his stuff, and if he comes across something he doesn’t know, he's always willing to do what it takes to find the answer. Congratulations Ram! {cf,ps,sh,ag,mb}
Jason Brant
Fall 1999 Livingston Consultant Achievement Award (Fall Semester)
Jason has been a veteran consultant at Livingston for over 2 years. Over the semesters he has shown a special interest in both Tillett and especially Kilmer. Jason is very good with people, whether it be users or fellow consultants, and he frequently tours the lab. When he doesn't know an answer, he tries his best to achieve a solution that will make the user happy. Jason is also extremely knowledgeable and shows exceptional skill with UNIX. In fact, he recently got a perfect score on his technical evaluation. We appreciate Jason's commitment and meritorious contributions to the lab. {cb}
September 2002 Livingston Consultant of the Month (Fall Semester)
Jason Brant (or Flip as he is known to most) is a true example of what value a veteran consultant can bring to the CCF community. His guidance and assistance to the lab's patrons and staff are exceptional. This is not the first time in Jason's five years that he has been recognized. He earned the Livingston Consultant Achievement award in the Fall of 1999 for his outstanding work. Flip continues the high level of dedication and performance that earned him that award, today. Thus far this semester he has assisted in helping acclimate the new staff to the lab environment, brought lab problems to the attention of management, and kept an ever watchful eye on the lab during the overnights. Please join us in congratulating him. {cb, lw}
September 2004 Livingston Consultant of the Month (Fall Semester)
Jason has been one of the longest serving consultants at CCF. It should come as no surprise to those that know Flip that this is his third Consultant Recognition Award in over 7 years. In that time he has demonstrated his extensive knowledge and expertise in many ways. Most recently he has been earning his title of Senior Consultant helping to educate the new staff while making sure all of our patrons are satisfied customers. The management team wishes to thank him for his tireless efforts in supporting the lab on top of his already hectic schedule. Please join us in congratulating him on this well deserved award. {cb}
Spring 2006 Livingston Consultant Achievement Award (Spring Semester)
Jason "Flipsta" Brant has been with CCF since 1997, making him our most senior consultant. Over his nearly decade-long tenure, Jason has proven himself again and again to be a dedicated consultant, an asset to the lab, and a great friend. Jason is always quick to jump to the aid of patrons or his fellow consultants, bringing his wealth of experience, technical ability, and outstanding customer service to any problem.
Before Jason started working at CCF, he was not that interested in computers. However, after experiencing excellent customer service from a consultant who helped him with some Unix problems, Jason got a job with the labs to help people in the same way. Over the past 9 years, his experience and technical ability have grown, and he has not lost his passion for helping and teaching others. Though initially trained as a civil engineer, eventually Jason's focus on helping people led him to other positions in the same vein as CCF. In addition to the labs, he also currently works as a Quality Assurance analyst. Many consultants over the years have been helped during their first few weeks with CCF by Jason's friendly and good-natured mentoring. Even late night consultants or those who work off-hours get to know Jason from his cheerful and helpful manner during trainings and events. Despite his long tenure, Jason's continuing dedication and enthusiasm continue to set him apart.
When asked, Jason cites the relaxed atmosphere, friendly coworkers, and opportunity to help people as a few of his reasons sticking around over the years. Though he had been hoping to make it to 10 years, this will unfortunately be Jason's last semester with CCF. Please join us in congratulating him on this award, thanking him for his years of talented and dedicated service, and wishing him well in his future pursuits. {js}
Nathan Brewer
April 2003 Help Desk Consultant of the Month (Spring Semester)
Nathan Brewer joined the staff of the Help Desk last year. While quiet and low-key, Nathan has shown skill and flexibility in answering callers' questions. He also enjoys the respect of his colleagues, several of whom cast votes for Nate's candidacy for Consultant of the Month. He works hard to resolve the caller's problems that come his way and has demonstrated a extensive knowledge base, but always presented in an understandable manner. Nathan hails from Newport, NH, a New England town famous as the onetime home of John Roulstone, author of the children's nursery rhyme "Mary Had a Little Lamb." He is a Computer Science major with a minor in General History. {jba}
Ginger Bright
April 2007 College Avenue Consultant of the Month (Spring Semester)
Ginger stands out as one of the most hardworking and dedicated consultants that we have at College Avenue this semester. In her second semester at CACC, she leads by example. Ginger is always enforcing policies and doing her rounds. She is very friendly with her fellow consultants and does not hesitate in seeking help. Ginger has been consistently taking coverage and is always available for emergency coverages. Please join us in congratulating Ginger. {tc}
Paul Brighton
October 2000 Cook/Douglass Consultant of the Month (Fall Semester)
Joining the Cook/Douglass staff this semester, Paul has proven himself to be responsible and resourceful. Paul goes beyond what is expected of him to ensure that the lab is running well. He is very quick to learn new things and shown how much he values learning through his active participation in consultant classes. Paul has a way with lab patrons that makes him easy for them to understand and uses humor to help them through stressful problems. {ss}
Tamara Brizard
October 2004 ResNet Consultant of the Month (Fall Semester)
Tamara has been going strong since school started two months ago. She came into ResNet as a new consultant this year, and has been able to take over tickets on Douglass and complete more then 5 tickets a week. She also works in the office and soaks up as much information as possible, and has turned into a very well rounded employee. Tamara is always involved with the group discussions in the office, and strives to work with her co-workers on new and unsolved issues. Her determined nature allows her to get to the root of the toughest problems and share her knowledge with the rest of the staff. Tamara's phenomenal performance in September has continued into October and shows no sign of slowing down. {am,ml}
Rich Brown
September 2005 ResNet Consultant of the Month (Fall Semester)
Since the start of his career with OIT, Rich has proven to be an incredible asset and an invaluable addition to the ResNet staff. A dedicated member of the office team, Rich is often first to field and resolve questions from the Help Desk. His wealth of technical knowledge combined with his calm and patient demeanor make him an easily approachable and extremely effective consultant. Rich's expertise extends seamlessly from the office to the field; he worked diligently on summer jack surveys and repair operations, as well as SWAT coordination at the start of the semester. Rich has gone above and beyond the call of duty to provide users with exemplary customer service, and to keep the office and organization as a whole running smoothly. {js}
Fall 2005 ResNet Consultant Achievement Award (Fall Semester)
Rich started working for ResNet in the fall of 2004. Since that time, he has distinguished himself on many occasions by displaying both excellent technical knowledge and outstanding customer service skills. He is ever dependable and always willing to help, whether it is by covering shifts in the ResNet office, going on ResNet appointments, or supporting the ResNet field staff. Rich has been recognized in the past as a consultant of the month, and has earned ever-increasing responsibility, both in the office and in the field with a leadership position of a ResNet Swat team. He is always a team player as well as a good leader for his peers, and supports everyone’s efforts to provide excellent customer service to the ResNet community. Although not a critical part of his role at ResNet, Rich has an Australian accent that is loved by all. {se,jw,js,jh}
Jamie Bruno
September 2007 College Avenue Consultant of the Month (Fall Semester)
Jamie has been an exemplary consultant for the past several semesters. We feel this award is well deserved not only for her performance during the month of September, but also for all her hard work this summer. Also willing to lend a hand, Jamie went above and beyond in designing all the new signs for the College Avenue Campus. Her good natured and helpful attitude has set high standards of customer service here at College Ave. We would like to thank her for all her hard work and dedication she has shown. Please join us in congratulating Jamie Bruno on receiving September. {lv}
Brian Brzezinski
October 2005 Busch Consultant of the Month (Fall Semester)
Brian is not your everyday consultant. He is not satisfied with just his commendable assistance of patrons in LSM. Brian desires perfection, and he makes this wish known by sending detailed reports of lab events. He goes out of his way to make sure that we know about potential problems, letting us know when they arise, giving us ample time and warning to deal with it effectively. With Brian as our watchdog, we can be sure that ARC and LSM are running at the topmost efficiency. Because of his exceptional diligence, we would like thank Brian and award him as this months consultant of the month. {jl}
Fall 2005 Busch Consultant Achievement Award (Fall Semester)
Rarely will you walk in the lab and find someone more excited to be working then when you see Brian. He is always enthusiastic and smiling when he's working. His sparkling personality is infectious to those he works with as well as the patrons he helps. He makes every person that approaches him feel important and special, giving them his undivided attention. In addition to his attention to the patrons and his co-workers, Brian is also extremely detail oriented when it comes to the lab equipment. He makes sure that the management team is aware of any problems that occur in the lab when he works. Brian does a thorough job of troubleshooting before reporting the machine, making sure that no stone was left unturned in his attempt to get the machine back up and running. He also makes sure that the labs are stocked with supplies before they run out so that the consultants relieving him don't have to worry about it. Brian is a joy to work with and we appreciate all of the work that he has done for us this semester. Thank you Brian and keep up the good work. {mnb}
Thomas Buono
October 2007 Help Desk Consultant of the Month (Fall Semester)
Tom began working for the Help Desk in the fall of this year, and has already proved himself to be a stellar consultant. Tom shows great troubleshooting skills, writes highly detailed tickets, communicates well with the rest of the staff and provides excellent customer service, sometimes staying on calls for over an hour in order to help users as much as possible. Overall, Tom makes a great addition to the Help Desk team. Tom is currently majoring in Computer Engineering, and is currently set to graduate in 2009. Thanks and keep up the good work, Tom. {la}
Fall 2007 Help Desk Consultant Achievement Award (Fall Semester)
This past semester has graced the Help Desk with a number of outstanding new consultants, and still Tom has managed to stand out. Between arriving to shift early consistently, covering a number of shifts, even receiving Consultant of the Month this past October, Tom has certainly shown excellence in his field. All this is on top of his already impressive skill set; such as his patience and rapport with customers, the depth of his technical background, and his familiarity with the various tools and programs used at the Help Desk. Tom is currently majoring in Computer Engineering, and is currently set to graduate in 2009. {la}
Philip Buonomo
September 2009 Help Desk Consultant of the Month (Fall Semester)
At the start of every school year we see a few consultants stand out right out of the gate, and this year was no different. Even though this is Phil's first semester working at the Help Desk, he has already proven to be an excellent asset to the team. Phil is always cheerful and willing to help out in any way possible, but what has stood out most is his ability to remain calm and cool during very difficult situations. Phil has provided excellent customer service during his short time with us, and he makes sure that users' issues are resolved efficiently. Phil is majoring in Electrical Engineering, and he enjoys playing computer games and racquetball. We would like to congratulate Phil for earning September 2009 Consultant of the Month.
Michael Butler
February 2004 Busch Consultant of the Month (Spring Semester)
Mike Butler has worked for CCF for over a year and a half now, and in that time he has greatly proven his worth. Equipped with an amazingly dry sense of humor, Mike has the ability to make users, coworkers, and supervisors alike laugh and feel at ease in the lab. He also possesses extensive technical knowledge which comes in handy in many situations, as well as a strong desire to help those in need. We are proud to have Mike in our lab. {jfw}
Arooj Butt
February 2003 College Avenue Consultant of the Month (Spring Semester)
Arooj as been an exemplary consultant at the College Avenue labs since she start working for us last semester. She is responsible, attentive, and personable. She performs well in all aspects of her consulting position, including assisting users in a professional and respectful manner and answering users' questions patiently and pleasantly. Arooj is always on her toes to resolve any user's problem and keep the lab running smoothly. She has also proven herself to be dependable when assisting the management team during special projects. It is always a privilege for our staff to work with Arooj.
{sh, ny, jh}
Fall 2005 College Avenue Supervisor Achievement Award (Fall Semester)
The decision for CAC Supervisor of the Semester is always a difficult one to make at the end of each term. CAC has had a long history of supervisors pulling together as strong unit to manage the bustling computer labs of College Avenue (and all the responsibilities expected or otherwise) that come with the job. This semester has been no different in the challenge to select one standout supervisor for the Fall 2005 semester. After much deliberation, we are proud to select Arooj Butt as the CAC Supervisor of the Fall 2005 Semester.
Arooj joined the CAC Management Team in November 2003, and was soon promoted to Assistant Lab Supervisor in January 2004. As one of the senior members of our supervisory staff, Arooj has steadily grown as a leader on College Avenue to consultants and supervisors alike. This semester, she has taken on the responsibilities of overseeing cleaning, sign-ins, updating staff web pages and ITS. To say Arooj has been doing the dirty work at CAC this semester would be an understatement. While few supervisors would enjoy sending out the weekly ITS e-mails for failure to clean, failure to sign-in/out properly, Arooj persevered and was steadfast in her vigilance in maintaining the high standards of CCF. She consults when needed and never turns away a user in need of an answer (or a password change). Arooj has been a fine example to consultants. She exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in her position, by fostering teamwork, and exuding professionalism at all times. Her dedication and hard work have been key factors in the smooth operation of CAC. Arooj truly has the best interest of the lab at heart and works tirelessly to ensure that it operates at its peak. Congratulations, Arooj! Thank you for your dedication and hard work! {mk, lw}
