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OIT Student Employee Recognition Program


Previously Honored Consultants – B


Connor Babos

October 2016 Cook/Douglass Consultant of the Month (Fall Semester)

With over two years of experience under his belt, Connor is one of the most knowledgeable and dependable consultants we have on staff. His ability to keep a cool head under pressure and swiftly deal with problems has proved to be a very valuable asset when tackling tough patron issues. These skills were demonstrated recently when he and another consultant handled a medical emergency with a patron with great care all while remaining completely calm and collected. His customer service skills are also top notch as he is always very thorough in making sure that all of a patron's issues and questions are handled accordingly. Connor stands out as a strong ResNet consultant too, always diligently tackling difficult dispatch appointments and writing up detailed tickets including of all the steps he took to address the issue. It is always a pleasure working with Connor due to his warm demeanor and knowing that any issues that may pop up in the labs will be handled with great care and skill. As such, the supervisors appreciate all of the effort that he has put into maintaining the labs and are excited to announce him as the October Consultant of the Month! Keep up the awesome work Connor! {ab}

George Baburov

October 2007 Livingston Consultant of the Month (Fall Semester)

While a newly hired consultant, George has shown tremendous enthusiasm. He rarely needs to be told what to do in certain situations. However, if there is something he's unsure of he quickly makes a point to educate himself on it. He's always willing to help a patron to the best of his abilities and maintains a positive demeanor while doing so. He has shown rapid improvement over the past two months in both his ability to carry out duties, as well as his knowledge of computers and all things technically involved at work. He will prove to be a great consultant as the semester goes on and we look forward to working with him in the months that come. {ps}

Matt Badro

February 2016 College Avenue Consultant of the Month (Spring Semester)

Matt Badro is a valuable member of the College Avenue Computing Center. He has consistently helped out the supervisory team by taking hard to fill shifts, even with short notice. His friendliness and bright attitude make him a delight to work with. Since joining the OIT Labs in the Fall of 2015, Matt has shown great work ethic and goes out of his way to assist patrons and his peers. He is open to learning new things as well as talk about current events. Matt is hardworking, responsible, and helpful. For these reasons, we are proud to bestow this award upon him, because of his dedication and positive outlook towards helping others. Matt, congratulations on earning Consultant of the Month for March 2016! {dc}

Aileen Baffo

Fall 2013 Busch Consultant Achievement Award (Fall Semester)

Aileen's name is one that is only mentioned positively in the back office. With over two years of experience at Busch and a pristine PTS record she has proven to be self-driven with tremendous initiative as she works her shifts at BEST. What's not reflected by our tracking system is the dedication and professionalism that she brings to the position every day she comes in. Always calm, friendly, and eager to help a patron in need, she channels her years of experience into seamless customer support, rapidly resolving patron issues and escalating only when a problem is completely out of her realm of control. This quiet professionalism seems to go unnoticed because when Aileen is on a shift, things simply work. Issues pop up and are quickly knocked down without any need for escalation. But we do notice! And we hope that this award of "Consultant of the Semester" reflects our appreciation for one of our most experienced and consistent consultants on the roster. Furthermore, we wish Aileen all of our best in her academic future, and are extremely thankful that she elected to make time for our organization amidst her medical school aspirations; Busch labs is most certainly the better for it. Congratulations! {ss,caw}

Alexey Bahktin

April 2012 College Avenue Consultant of the Month (Spring Semester)

Promoted from Consultant-in-Training earlier this spring, Alexey has made a profound impact upon the College Avenue Computing Center in a short span of time. He is always eager to help, whether it be snapping into action when the printers start beeping or going the extra mile to help a patron, never resting until he knows that he has done all he can. When he encounters a problem that he can' t quite fix himself, he never just has someone else fix it: he takes the initiative to learn how to fix it in the future. Alexey seems to always want to know more, asking questions and learning at every opportunity. He recently has inquired into becoming ResNet dispatch certified and has helped us out immensely in the pre-finals season, taking multiple overnight coverages. It's been a pleasure working with you this semester and we look forward to working with you in the future. Keep it up! {na}

Achmad Bakhtiar

February 2017 Cook/Douglass Consultant of the Month (Spring Semester)

Achmad day in and day out walks into the lab with the biggest smile you will see. He is one of the most kind-hearted individuals the Cook-Douglass Labs has ever seen. When he's not helping a patron, he's helping other consultants with any issues they have. When any difficult issue arises Achmad won't hesitate to be the first to try his very best to troubleshoot it until he has exhausted all of his options. He is a glowing consultant due to his selflessness to always cover shifts when others are in a tight situation. Achmad is one of the most genuine people I have come across to in the labs. Above all, Achmad is able to generate such a high level of enthusiasm in the labs that really raises the bar for the OIT experience many people know and love. Cook/Douglass would not be the same without you Achmad! The supervisors greatly appreciate all of the work Achmad has put into the labs, and we are very excited to award him February Consultant of the Month! Keep up the good work! {ce}

Alexey Bakhtin

September 2013 College Avenue Consultant of the Month (Fall Semester)

Alexey has been a model consultant here at the College Avenue Computing Center. As one of our veteran consultants, he always goes above and beyond to try to help patrons. He usually is the first on staff to point out potential improvements and issues for the lab and will continually follow up until a resolution is achieved. He was promoted to dispatch consultant in fall 2012. Since then, he has excelled at the position by picking up coverages and closing out most ResNet tickets he works on. In addition to being one of the most enthusiastic consultants, he is also one of our most resourceful and reliable employees as well. He has also made it a point to gain more experience by being cross-trained for other positions within OIT. It is for these reasons, Alexey Bakhtin has been awarded the Consultant of The Month for September 2013. Keep up the good work! {la}

Khushoo Baldev

Adam Balestra

April 2004 Livingston Consultant of the Month (Spring Semester)

Adam, or "Mr. Franchise" as he is known to users and his co-workers (no one knows why), has been a very dedicated consultant since he started to work on Livingston. He is a very energetic individual who likes to help users in a heartbeat. This same energy is displayed with his co-workers and management. His sense of humor is welcomed by both users and management. Keep up the good work Adam (sorry, we mean "Mr. Franchise)! {np}

Jayanth Bandu

February 2018 College Avenue Consultant of the Month (Spring Semester)

Jay has been with the labs for some time, demonstrating expertise in troubleshooting and technical knowledge that only a true veteran could have. An absolute helpful hand around the lab, Jay conducts himself in an excellent manner - even in the event of an emergency. He always willingly volunteers to go above and beyond his normal duties in the labs. Besides being an excellent worker in the labs, Jay studies Information Technology in the School of Communications. Jay is always talk about the latest technologies coming out - whether it be the latest computer components or newest gadget on the market. Jay truly keeps up to date on the latest technologies and shows a huge passion for the field overall. A well rounded individual, Jay excels in his technical ability and overall excellent customer service skills in the lab. {cjh}

Spring 2018 College Avenue Consultant Achievement Award (Spring Semester)

Jay is one of the most reliable and trustworthy consultants on College Avenue. His talent for troubleshooting extends far beyond the normal duties of a consultant. He takes initiative to run more advanced diagnostics in order to ensure patrons understand the potential hardware and software issues they are facing. Jay's troubleshooting abilities have helped to reduce the amount of time computers and printers are out of service. Whether it be a walk-in or a dispatch ticket, Jay handles issues thoroughly. Never a stranger to going the extra mile, Jay exhausts every avenue when handling a problem. Besides his technical prowess, Jay excels in providing top-notch customer service by being the first to respond to a difficult question or situation. Jay hopes to work a technical position full-time, and plans to learn as much as he can before he receives his degree. Jay can always be seen with a bottle of Coca-Cola, which some may consider to be one of his personal trademarks. Besides his love of cola, Jay breathes technology, expressing interest in eventually owning a Tesla in the near future. With his work ethic, we are sure it will be sometime soon. Jay's hard work and dedication make him a valuable member of our team. Keep striving for greatness, Jay, and congratulations on Consultant of the Semester! {cjh}

Sujoy Banerjee

February 2003 College Avenue Consultant of the Month (Spring Semester)

Sujoy is an excellent consultant. When dealing with users, he demonstrates patience and attentiveness to the user's problem and is always very polite. He strives to make sure each user gets all the attention they need to help them complete their work. Sujoy is dependable and approachable, and enforced lab policies with dedication. He maintains a very good working environment while he is on duty, and always tries to help out his fellow consultants. Sujoy takes the time to acquire new skills and is not hesitant to ask questions when he want to learn something new. He is very eager to help, eager to learn, and quick to volunteer for any tasks that may arise. {sh, ny, jh}

Rohit Bapat

October 2002 College Avenue Consultant of the Month (Fall Semester)

Rohit Bapat's genuine nature and eagerness to help users, consultants, and supervisors makes him a great asset to our labs. He is excellent in user interaction and enforcement of lab policies. When dealing with users, he demonstrates patience and attentiveness to the user's problem. He is always willing to help users and the management team with a smile on his face, which generates a very positive example to his co-workers. Rohit is outgoing and is not afraid to show his humorous side. He is pleasant to work with, and he is generous to share his experiences with his fellow consultants. His knowledge and good communication skills always keeps him on top of his work. {sh, ny}

Joreen Baquilod

March 2010 Cook/Douglass Consultant of the Month (Spring Semester)

In just a short time working on Cook/Douglass, Joreen has been a pleasant addition to our team. She's always ready to help patrons with a smiling face and pleasant demeanor. She's willing to help supervisors with any special projects and exceeds all expectations. Other consultants jump at the chance to work alongside her, for she is attentive, fun, and knowledgeable. We can always count on her outstanding customer service. Her enthusiasm is inspiring to her co-workers. We are proud to announce Joreen as being Consultant of the Month for March 2010. {kah,mj}

April 2011 Busch Consultant of the Month (Spring Semester)

Joreen. See? You're already smiling. Joreen has one of the rare abilities that allows for (much) fun while still being able to retain that same feeling and put a game face on and get work done. It's difficult to imagine a lab without her and her mood-brightening smiles, laughs, and (cute) things to share. Working with Joreen is always a pleasure. She brings a chipper attitude into the lab that no other person can even compare to. Joreen is never afraid to ask for help when she doesn't understand something, and is always willing to lend a hand of assistance. We are happy to say that we were able to share Joreen with other campuses so she can share her (awesome) talents and skills with the rest of Rutgers. Joreen is just one of those people that always gives off warm and inviting vibes. A constant, bubbly smile greets our consultants and is ready to brighten someone's day or challenge negative feelings when she is present. In addition to having an amazing attitude, she also is a NBCS veteran who naturally takes charge when on duty. We not only will lose a great asset to ARC, but a great friend too as Joreen prepares to graduate. She will be sorely missed; all we can only hope to do is to continue her example of exceptional and cheery service in the coming years. Joreen is the prime example of customer service. She knows how to communicate with our patrons in a way that makes the patrons comfortable and ready to communicate their issues. Joreen is always out to learn more from the job, always taking in new information from everyone she works with, but also does the same in return. Always showing initiative with a great big smile, Joreen has made working at the computer lab that much more enjoyable. For that, we thank you Joreen for all your hours of hard work you've put in here. =) Bet you're still smiling... {wc,al,ce}

Jonathan Bar-Or

March 2017 College Avenue Consultant of the Month (Spring Semester)

We are pleased to award Jonathan Bar-Or with the Consultant of the Month award for March 2017! Since joining us as a consultant this September, Jonathan has been a positive presence at the College Avenue Computing Labs. His excellent customer service skills have made him a favorite among patrons. He is always willing to lend the supervisory team a helping hand with any special projects we might have. He has helped us improve our staff website by testing new features. He frequently helps out his fellow consultants by covering hard to fill shifts. He is eager to learn new skills and has recently received his ResNet Dispatch certification. We want to congratulate you on your success working at OIT. It has been a pleasure working with you and we are excited to see you continue to succeed in the future. {dc}.

February 2018 College Avenue Consultant of the Month (Spring Semester)

Jonathan Bar-Or has been a consultant at OIT since July of 2016. The supervisors that interviewed him immediately could tell that he would do a great job working at the labs. He is always the first consultant to volunteer for a task. For example, just recently he volunteered to take supplies to a remote site in the pouring rain and did not ask for anything in return. Throughout Jonathan's time working at OIT he has worked SWAT, got his ResNet certification, and has worked very hard to complete his degree in Psychology. In the future, Jonathan is aspiring to study Engineering. Not only does Jonathan get his work done well with no complaints, he also brings positive energy to the labs and always makes sure patrons that he helps leave happier than they came in. Jonathan is an independent worker, but never hesitates to come into the supervisor office when need be and always is willing to learn and grow into an even better consultant. {mp,kxs,jk}

Peter Barbano

February 2008 Cook/Douglass Consultant of the Month (Spring Semester)

Peter has been with NBCS since his hiring in Fall 2006 and we are pleased to announce him as a Consultant of the Month for February. Ever since the beginning, he has brought nothing but kindness and willingness to help out. Peter performs above the call of duty when taking coverages, bringing supplies to sites cheerfully, and solving technical issues. He isn't afraid to get up and help patrons even with the most menial of tasks, and he is always the first one to get up. Peter is one of the best consultants we have here at the C/D labs. Not only does he go the extra mile with this job, but he does it with a smile. Congratulations, Peter, and keep up the good work! {rf,sml}

Rebecca Barber

September 2011 Livingston Consultant of the Month (Fall Semester)

Rebecca is a new consultant this semester but it seems like she's been with us for years. She is extremely observant of all happenings in the lab which has led to many happy patrons. Not only is she incredibly friendly and vivacious, she demonstrates a continual interesting in learning new things and has gone above and beyond what is expected of her as a consultant. She is always on top of her rounds and cleanings and is never afraid to ask questions and retains that information well. Rebecca can always be relied upon to answer any questions a patron may have, no matter how simple or complex, and the answer is always delivered with a smile! She has also taken a number of coverage shifts that has helped us out immensely. We look forward to working with such a wonderful consultant long into the future. Please join us in congratulating Rebecca Barber on being named a Consultant of the Month for September 2011! {tt,by,lw,LW}

September 2013 Livingston Consultant of the Month (Fall Semester)

Rebecca is one of Livingston's most valued veteran consultants. Always attentive, eager to help, and greeting you with a smile, it's no surprise that Rebecca is yet again one of Livingston's consultants of the month. Rebecca has two years of experience under her belt and she has taken our newly promoted consultants under her wing by always answering their questions and showing them how things are done. She reacts quickly and confidently to assist patrons and address any situation that may arise in the lab. Rebecca has proven to be a dedicated and reliable consultant and we never have a doubt in our minds when she's working. Always popping into the lab and helping patrons while not even on the clock, Rebecca always exceeds our expectations and is a highly valued asset to the lab. We'd like to congratulate Rebecca on the great achievement of being named a Livingston Campus Consultant of the Month for September 2013. {js,lw}

Grady Barber

March 2018 Cook/Douglass Consultant of the Month (Spring Semester)

Grady Barber is one of the consultants that the supervisory team does not have the pleasure of working with often. Despite that, his responsible nature and positive attitude have made him stand out as an excellent consultant. In all of his interactions with both patrons and co-workers Grady is patient and friendly, making him wonderful at providing good customer service and an enjoyable person to work with. He frequently takes emergency coverages and volunteers to help out with extra tasks like making deliveries, helping to keep the labs running smoothly. Furthermore, Grady is a consistently exceptional communicator, making it clear to the supervisors that he works hard to do his job well. For all these reasons and more, it is our pleasure to present Grady with the Consultant of the Month award for March. Congratulations Grady and keep up the great work! {jk}

Malcolm Bare

October 2012 Cook/Douglass Consultant of the Month (Fall Semester)

Malcolm is a new face to New Brunswick Computing Services but is quickly proving to be one of the most eager and diligent employees on the Cook/Douglass campus. Malcolm is consistently punctual, helpful, and enthusiastic. He is always bettering the lab, whether it's helping a patron, bringing paper to a satellite site, or taking coverages. Malcolm arrives to every shift with a smile on his face, creating a friendly atmosphere for the lab. Consultants and supervisors cannot help but give positive feedback on Malcolm's performance. It is this combination of exceptional qualities that has earned Malcolm the title of Consultant of the Month. Congratulations! {lw}

Fall 2012 Cook/Douglass Consultant Achievement Award (Fall Semester)

If NBCS actually kept records on the highest number of merits earned by a consultant within the span of a single semester, Malcolm would surely be one of the top record holders. Though this fall semester was Malcolm's first working with us, he has already earned more than 260 merits! This is a staggering amount considering that there are some consultants who have worked with NBCS for years and barely managed to earn more than half of what he has earned so far. Malcolm has done this by constantly offering to go above and beyond the normal duties of a consultant. From taking emergency coverages, to helping out with distributing supplies to satellite sites, Malcolm has easily been the most helpful and enthusiastic consultants working with the labs on Cook/Douglass. His pleasant attitude makes working with him a pleasure and the way that he handles himself while on shift is something that present and future consultants alike should strive to emulate. It is because of all of this and more that it is our pleasure to award him with Cook/Douglass' Consultant of the Semester Award. Congratulations! (And stay humble.) {hl}

Leo Barinov

November 2005 Help Desk Consultant of the Month (Fall Semester)

Leo is another first-semester "star" at the Help Desk. A dual major in Electrical and Computer engineering along with Biomedical and a minor in psychology, Leo is a member of the Class of 2009. Originally from Moscow, he moved with his mother, brother, and grandmother to the United States about nine years ago. He occasionally returns to Russia for visits. His interest in his field of study stems from his taking up electronics when he was 13, and in his word, has always been inclined toward science and technology. Besides those interests, Leo enjoys travel and is planning to visit the Virgin Islands, Germany and Russia in the coming year. He is also considering some study abroad programs. As for the Help desk, from day one Leo established himself as customer service-oriented, knowledgeable and easy to work with. Of working at the Help desk, he says, "I've enjoyed it since the first day, it's been more fun than work with all the stuff going on there. I plan to stick around and enjoy it for as long as I possibly can." {lb,ja}

Chris Barnes

April 2003 College Avenue Consultant of the Month (Spring Semester)

As a CCF consultant for almost 3 years, Chris Barnes has been exemplary in all aspects of the position. His excellent customer service skills, his immediate attention to users, his friendly attitude and his technical knowledge have made him an outstanding member of the College Avenue staff. His concern and care for the lab and his impressive reliability have earned him all of our trust, his presence with CCF is always enjoyed by everyone around him. He is always very active and friendly to users, fellow consultants and the CAC Management Team (especially at the RSC lab). Chris makes every effort to solve user questions, never passing any of them off. He always makes sure stats are taken, printer areas and consultant areas are neat and that users are following all CCF Rules and Regulations. Chris always works with the right attitude and professionalism while on duty. {rk,mk}

Jorge Barreiro

November 2006 College Avenue Consultant of the Month (Fall Semester)

Jorge has made a strong impact with the labs this month. He's always smiling which has put many at ease when he answers the call for help. He is constantly making sure the lab is running efficiently, all machines are running, and the people are happy. Jorge is always looking to lend a helping hand to anyone when he can. He remains patient when helping patrons and ensures they understand the resolution to their problems. His knowledge of computers has provided the patrons of the labs with a level of service for which College Avenue strives. We'd like to congratulate Jorge on the great achievement of being named a Consultant of the Month for November for the College Avenue Campus. [mk, MK, ae, lw]

April 2007 Livingston Consultant of the Month (Spring Semester)

Jorge is the ideal consultant; providing excellent customer support during every shift he works. Whenever Jorge comes into work, he's always smiling making everyone around him at ease. When helping patrons, Jorge is very polite and courteous. He goes beyond what we could ever expect of a consultant to help patrons. He is patient, never looking annoyed by simple or redundant questions and ensures the patron gets an optimum level of quality service. We appreciate the excellent service Jorge provides and congratulate him on being named a Livingston Consultant of the Month for April 2007. {ms,lw}

Sascha Basista

November 2011 Help Desk Consultant of the Month (Fall Semester)

Despite this being his first semester, Sascha has already proven himself a valuable member to the Help Desk team. He regularly arrives early for shifts and consistently brings a cheerful attitude to his work. His devotion to the users has not gone unnoticed. Sascha has received three Customer Service Awards already since he has been a consultant. Praise from Sascha's ticket survey responses include "Best tech support I've ever received!" and "Sascha was wonderful." His duel major in Biology and Information Technology and Informatics has proven useful in his position at the Help Desk. His technical knowledge has allowed him to provide excellent assistance to the users. When he is not providing stellar service at the Help Desk, Sascha enjoys traveling, football and tennis. The entire Help Desk Supervisory team would like to congratulate Sascha on being named Consultant of the Month for November 2011! {em}

Arthur Bath

February 2010 College Avenue Consultant of the Month (Spring Semester)

Arthur has been a valuable asset to the College Avenue Computer Labs. He shows up for all of his shifts ready to assist patrons with genuine optimism and dedication. When a patron asks for help, he is not only determined to help them out, but he takes sincere interest in customer service. He is enthusiastic about getting involved in special projects like making signs in Photoshop and decorating the whiteboards in the labs. He has also worked with management on designing a new staff page for CAC. Aside from his contributions to the lab, he is a great coworker. Many of his peers in the lab look forward to working with him. Arthur is truly a pleasure to work with. It is for these reasons that we are proud to announce Arthur Bath as College Avenue's Consultant of The Month. {bo,fs}

Joseph Battinelli

April 2004 Help Desk Consultant of the Month (Spring Semester)

"Joey Batts" is in his second year at the Help Desk, where come fall he will be a senior consultant. He has the respect of his colleagues as a "go to" consultant with the many questions that come to the Help Desk. Joe's friendly, fun personality is a large part of our collective efforts to make the Help Desk run smoothly. He always has a kind word for everyone, and is easygoing and pleasant. A member of the class of 2005, Joe is majoring in Geography at Livingston College. Thanks for all your hard work, Joe! (sm, jba)

Shawn Bazile

November 2014 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to announce Shawn Bazile as our November Consultant of the Month. Shawn, or "Sebastian" as he likes to be called, started at the Help Desk this past semester. His energy truly resonates with users on a weekly basis, and we seldom see him leave work without a triumphant smile on his face. Throughout his time with the Help Desk, Shawn notes that his favorite part of the job is speaking to users and staff members who are able to share any valuable wisdom they may have. Shawn is a current junior at Rutgers majoring in Computer Science. In his free time, he enjoys practicing the piano, playing video games, and working with his leadership organization, DeMolay International. We would like thank Shawn for all of his hard work, and congratulate him for being awarded Consultant of the Month! {skp}

February 2015 Help Desk Consultant of the Month (Spring Semester)

Hot off the heels of his November Help Desk Consultant of the Month win, Shawn Bazile appears again, this time as Help Desk Level 2 February Consultant of the Month! Sebastian, as he goes by at the Help Desk, has consistently shown diligence, innovation, and composure when dealing with user's problems. Recently, he dealt with a walk-in whose computer had an unknown virus on it. He worked patiently with the user for over an hour, found a way to clean the virus and subsequently updated our virus documentation. He routinely comes in early and stays late to help out with coverage. Not surprisingly, he was just promoted to an Application Support consultant. Shawn is majoring in Computer Science and plans to graduate in 2017. The thing he likes best about working here happens to be all of his lovely co-workers. Finally, and most importantly, if he could have any superpower, it would be the power to speak any language because then he could talk to any kind of person he wants, as well as play any instrument he wants, since playing an instrument is a form of language. {mb,sm}

April 2015 Help Desk Consultant of the Month (Spring Semester)

Shawn is no stranger to being recognized for his consistent efforts and hard work here at the Help Desk. Previously awarded Consultant of the Month for November 2014 and February 2015, we are once again honored to have Shawn as our Level 2 Consultant of the Month for April. Shawn has shown over and over again his dedication to providing the utmost customer service to not only any users who need assistance, but also to his fellow consultants. He is consistently working on something when at the Help Desk, whether it be helping a walk-in, taking a call, or reviewing tickets. In addition to being a L2 Consultant, Shawn also works Application Support and Network Support. Shawn says that he enjoys working Network Support the most because he gets access to more troubleshooting tools, such as the switches. Shawn has never turned down any opportunities to help people and is always just a smile away. Shawn is currently a Junior and is majoring in Computer Science. His hobbies include pen-spinning, dancing, and online gaming. If Shawn could give a piece of advice to anyone who is intimidated to work at the Help Desk, it would be that "It can't get worse than your first call, it always gets better!". Congratulations Shawn and keep up the great work! {ep}

February 2016 Help Desk Consultant of the Month (Spring Semester)

There is a short list of consultants who are so outstanding that they have been awarded Consultant of the Month four times! Those who have worked with Shawn Bazile would not be surprised to know that he is one of those outstanding consultants. Shawn went above and beyond his expected realm of duties in February by being one of the few consultants who braved through the inclement weather we were experiencing to make sure that Application Support was fully staffed. Beyond this exceptional diligence to staffing, Shawn is also a powerhouse at following up on tickets during his shifts. Shawn is an astute Applications Support Consultant, one who excels at accessing a complicated situation and following up with it appropriately. Another impressive feature of Shawn's work ethic is his dedication to being on time. Shawn exemplifies the key attributes to a strong Applications Support Consultant: punctual, resourceful and hard working. Shawn believes that the best part of working in Applications Support is getting to communicate with other departments and working with those departments to get speedy responses to active problems. When he is not excelling at work, Shawn keeps busy by solving Rubik's cubes, playing computer games, completing puzzles and dancing! Shawn expects to graduate in 2017 with a degree in Computer Science. In the remaining year he plans to stay with OIT he hopes to become Escalation Support trained and further his skills in Network Support. Thank you Shawn for your continued excellence and congratulations on your fourth Consultant of the Month win! {em}

Ryan Beauchea

Spring 2007 Operations Consultant Achievement Award (Spring Semester)

Although it is only his first semester working with the Support Center, Ryan has proven to be an essential part of the team. He started out with the Help Desk, and was quickly recruited to Operations after we noted his stellar performance during the temporary scheduling period. Over this last semester, he has been called in to work a number of emergency shift coverage, completed a special project, and has received honors including Customer Service Appreciation award (11/07), and Consultant of the Month (10/07). He is very responsible, and fulfills his required tasks efficiently. We are thankful for his all he has done and look forward to watching him shine. {vv,av}

October 2007 Operations Consultant of the Month (Fall Semester)

Ryan Beauch was hired by the Help Desk and began working earlier this semester. His customer service and technical skills were immediately recognized and appreciated by the staff. Ryan was quickly promoted into Operations where he continues to shine, and has proved to be a valuable member of the team. He continues to assist the management team by taking extra coverage. Most recently, Ryan offered to lead a project and completed it efficiently and without haste. We appreciate Ryan's efforts and look forward to his promising future in Operations. {vv}

Fall 2007 Operations Consultant Achievement Award (Fall Semester)

Although it is only his first semester working with the Support Center, Ryan has proven to be an essential part of the team. He started out with the Help Desk, and was quickly recruited to Operations after we noted his stellar performance during the temporary scheduling period. Over this last semester, he has been called in to work a number of emergency shift coverage, completed a special project, and has received honors including Customer Service Appreciation award (11/07), and Consultant of the Month (10/07). He is very responsible, and fulfills his required tasks efficiently. We are thankful for his all he has done and look forward to watching him shine. {vv,av}

February 2008 Operations Consultant of the Month (Spring Semester)

Ryan Beauchea started working for the Help Desk in September of last year. His outstanding efforts were immediately recognized and he was quickly promoted to Operations later that month. Since then Ryan's continued excellence with regard to customer service and technical issues have made him an outstanding consultant. He was promoted again to a supervisory position for the Help Desk at the end of January and has handled these new responsibilities well. This is in addition to the excellent work that he continues to provide to the Operations group, working three overnights every week this semester. Not only do we appreciate the coverage for these difficult shifts, but his applied diligence to the required work during these shifts is exceptional. We are, once again, grateful to these efforts and recognize Ryan as the Operations consultant of the month for February, 2008. {jf}

Spring 2008 Operations Consultant Achievement Award (Spring Semester)

Ryan started working for the Help Desk in September of 2007. His efforts and work ethic were quickly recognized and he was soon promoted to Operations. He was again promoted to Assistant Supervisor at the Help Desk in March of this semester and has handled these new responsibilities well. In addition to these new responsibilities, Ryan has worked three overnights every week this semester for the Operations group and has done an excellent job all around. Ryan is very proactive with respect to his Operations duties, lending his thoughtfulness and attention to detail to the Operations Management team on a consistent basis. We look forward to continuing to work with Ryan in the upcoming semesters, and we congratulate Ryan for being awarded as the Operator of the Semester for Spring 2008. {jf}

Fall 2008 Operations Supervisor Achievement Award (Fall Semester)

Ryan Beauchea started working with the Help Desk in Fall 2007 and was quickly promoted to Operator, then Help Desk Assistant Supervisor and finally Operations Student Supervisor. He managed to climb these ranks by June 2008, and has managed to achieve quite a number of awards in the 1.5 years that he has been here, including: Consultant of the Month (10/07), Customer Service Appreciation award (11/07), Fall 2007 Operations Consultant Achievement Award Spring 2008, and Spring 2008 Operations Consultant Achievement Award. With consideration to all that has been previously presented, there is not much more to say about Ryan other than that he continues to shine and we continue to appreciate his efforts in all areas. He still makes a great effort to work closely with the Help Desk and work Help Desk Assistant Supervisor shifts while maintaining his Operations Student Supervisor hours. This is combined with his newest position as a member of the scheduling team that handles HD/RN/Ops scheduling. He has once again taken a natural lead role in this new position and proves to be a very valuable asset to the team. Congratulations, Ryan! {vv}

Spring 2009 Operations Supervisor Achievement Award (Spring Semester)

Ryan Beauchea started working with the Help Desk in the Fall of 2007 and was quickly promoted up through the ranks to Operations Student Supervisor and most recently to Help Desk Student (CSq) Supervisor. Along the way Ryan has accepted a lot of framable hardware, including: Consultant of the Month for October 2007, Operations Achievement Awards both Fall 2007 and Spring 2008, as well as the Operations Supervisor of the Semester Fall 2008 and now this semester. Ryan has actively taken the lead in many of our on-going projects and has done a superb job with all of them. His wireless work the last few months with the scheduling team has proven to be invaluable to the group. For all of his efforts, we congratulate Ryan once again. {jf}

Spring 2010 Operations Supervisor Achievement Award (Spring Semester)

Ryan Beauchea started working with the Help Desk in the Fall of 2007 and has since been promoted to Operator, Operations Student Supervisor and Help Desk Student Supervisor. His fastidious attention to detail combined with his excellent work ethic made these promotions easy choices to make...and over time have proven to be among the best choices we've made. Many of the full time staff have come to rely on Ryan for many of the ongoing responsibilities that he completes with regularity and effectiveness, not the least of which is spearheading the scheduling team's efforts at the beginning of each semester. Over the last year Ryan has grown more comfortable with the role of mentor, ensuring that new consultants are effectively shown the ropes and more experienced consultants are treated fairly and with respect. Ryan also has excellent decision making skills for issues that are brought to him whether he's on shift or on call. It is apparent that his confidence in this area has grown over time. This is the third time that Ryan is receiving this award, and they have all been well deserved. Congratulations Ryan. {jf}

Tyler Beauchea

( Semester)



Spring 2009 Operations Consultant Achievement Award (Spring Semester)

Tyler began working for Operations in the Spring of 2009. A steadfast worker, Tyler always performs his duties to the best of his abilities. He successfully learned what was needed for the position very quickly and ended up working a significant number of shifts for us this semester, including some that were very difficult for us to fill. He is both ambitious and easy-going, two personality traits that we really appreciate. Tyler also frequently picks up coverage from other Operators. In his spare time he is also an experimental chef; one that loves to cook the healthiest and tastiest of foods. Not only do we appreciate Tyler’s dedication and excellent work ethic at Operations, but we're also hoping that he will allow us to taste his cooking someday. It is these qualities and more that make Tyler our choice for Consultant of the Semester. Congratulations Tyler! {fd,jf}

November 2009 Operations Consultant of the Month (Fall Semester)

Tyler began his path with NBCS as a Help Desk Consultant. During the spring of 2009, he was promoted to Operations and by the end of the summer; he was a Help Desk Assistant Supervisor. Recently, Tyler became an active member of the scheduling team. It is no surprise that he has advanced through the ranks so quickly. His great work ethic and friendliness have made him an asset to users and his supervisory team. At Operations, we can always count on Tyler to complete his tasks and then some. He often offers his assistance to co-workers and goes above and beyond when it comes to his Operator duties. Although he has not yet cooked for us since it was suggested he can cook, we know that Tyler is secretly preparing something and will surprise us soon. Congratulations, and keep up the good work, Tyler. {fd}

Fall 2010 Operations Supervisor Achievement Award (Fall Semester)

Tyler Beauchea was originally hired for the Help Desk in the Fall of 2008. Since then he has quickly climbed up the ranks, being promoted to Operations in the Spring, 2008, Help Desk Assistant Supervisor in the Fall of 2009, given the additional responsibility of assisting the full time staff with answering help@eden questions and most recently promoted to Operations Student Supervisor in the Spring semester of 2010. As expected Tyler has excelled in his latest promotional opportunity. He has taken a lead role on the scheduling team, performs his Supervisory responsibilities with diligence, and frequently offers his respected insights into helping the Operations management team optimize their procedures. Tyler is majoring in Finance, has gotten a 4.0 in at least one semester since starting here, and likes to hang out in the Tau Kappa Epislon house with his brothers in his free time. Congratulations Tyler on earning the Operations Student Supervisor of the Semester Award! {jf}

Spring 2012 Operations Supervisor Achievement Award (Spring Semester)

Tyler has been recognized as Supervisor of the Semester numerous times in the past, but this will sadly be the last time we have the pleasure of giving him this honor. Tyler was initially hired as a Help Desk consultant and began working for us in August 2008. Although he followed his older brother (Ryan) into NBCS, we did not have any immediate expectation of Tyler flying as high as his brother during his student career. Well, Tyler showed us the Beaucheas are a family of great organizational skills, who are highly responsible, greatly dependable and with an awesome IT skill set. Tyler proved himself without needing a name to back him up. He was promoted to Operations (January 2009), Help Desk Asst. Supervisor (August 2009), Operations Supervisor (August 2010), and Help Desk Center Square (January 2011). Tyler has played an integral part of Operations, Help Desk, and the HD Scheduling team. He stays on top of his responsibilities, ensures timelines are met and assists wherever he can whenever possible. He's a great team player, though he's capable and content with handling tasks alone as needed. Tyler's last day with NBCS is Tuesday May 8th, as he departs the world of Rutgers and enters the world of Finance. Tyler is graduating with a Finance degree, and working as a Financial Data Analyst with Moody's in New York City. Tyler's dedication has shined during his student employment at Rutgers and we know Moody's is lucky to have him. We wish him the best of luck in all future endeavors and want to again congratulate him on winning this award. {vv}

Karen Beauchea

September 2012 Help Desk Consultant of the Month (Fall Semester)

Karen was hired by the Help Desk in Spring 2012. Her warm personality and attention to detail immediately impressed everyone during her training and practice shifts this summer. When the Help Desk was looking to fill additional shifts in August, Karen immediately jumped at the opportunity despite balancing another job as well. Karen's tickets are consistently thorough and detailed, showing the depth of independent research and information-gathering that she does when helping users troubleshoot issues. Shortly after being promoted to Help Desk Consultant, Karen was also promoted to Operations Consultant. She readily adapted to that position and has even had to handle some crazy late-night emergencies. In addition to all her work here, Karen is pursuing a degree in Biology and plans to graduate in 2016. As a freshman this year, some of her time is obviously spent on navigating our huge campus and getting used to the perks of undergrad life. She also enjoys swimming and other water sports in her free time. Karen says she is really enjoying her time working here and the contrasting environment that Operations provides to the Help Desk. She said she is glad the chaos of temp period has died down and particularly enjoys her supervisory team. Congratulations, Karen, on being nominated Help Desk Consultant of the Month for September 2012! {jw}

February 2013 Operations Consultant of the Month (Spring Semester)

Karen was hired by the Help Desk in Spring 2012 and began her trainings over the summer. She quickly learned the vast material that she needed to know for the Help Desk, and was therefore hired as a consultant in August of 2012. Even with this fast paced introduction into the Help Desk, Karen excelled at the tasks that were thrown at her and was quickly promoted yet again to an operations consultant. Now having worked in Operations for a little over a semester, Karen is quite comfortable with the environment and effectively handles any situation that comes her way. She has had to face several routine operations issues as well as some more unusual and hectic ones, but she has kept her cool and handled the situation perfectly, ensuring that university operations were not compromised. Karen is a Biology major graduating in 2016 and even as a freshman she has quickly become comfortable with her courses, her job, and Rutgers in general. While some students struggle to become acclimated to college life, she was able to not only manage her school work but perform excellently at her job with NBCS as well. Congratulations on winning the Operations Consultant of the Month award for February, Karen! {jd}

Fall 2013 Operations Consultant Achievement Award (Fall Semester)

Karen has been chosen at the Operations Consultant of the Semester. Karen joined the Help Desk in the Fall of 2012 as a freshman. She was quickly promoted into Operations that same September. Now having worked in Operations for over a year, Karen can readily handle issues or situations that comes her way with confidence. During the semester Karen has literally reported dozens of critical issues, both technical and environmental in nature. She maintains accurate timelines and does a great job of ensuring to follow up with issues via email. She takes her job in Operations seriously and is a asset to the group. Karen has worked multiple overnights for Operations each week over the last year and has done so with a cheerful exuberance, working more than 20 hours per week for the group for the entire semester. Karen plans on majoring in Business and is set to graduate in 2016. When not working in Ops, Karen spends her time with the occasional sky diving adventure on the weekends. Congratulations on winning the Operations Consultant of the Semester award for Fall 2013! {za,jf}

November 2014 Operations Consultant of the Month (Fall Semester)

Karen fast-tracked her way up the ranks in NBCS, beginning as a Help Desk Consultant during the Summer of 2012, she quickly became an Operations consultant at the start of the Fall 2012 semester. Karen's superb availability, coverage, and abilities helped propel her to a supervisory position, which began this past summer. Karen often finds herself in the middle of every possible operations scenario imaginable, from hurricane-caused outages, to the Sakai system going down, to various system-wide outages. She always handles the reporting and resolution of these matters with conscientious aplomb. Karen has recently added "scheduling team member" to her repertoire, and yet she still attends to Operations duties with the kind of professionalism and attention to detail that NBCS looks for in its employees. Karen is an accounting major in the Rutgers Business School set to graduate in 2016. Karen's advice for consultants who would like to be promoted into Operations is to take overnight shifts. When not working at the Help Desk or Operations, Karen scuba dives and sky dives during her free time. When faced with a choice of battling between 100 duck-sized horses and 1 horse sized duck, Karen will always choose 100 horse-sized ducks. {mb}

Fall 2014 Operations Consultant Achievement Award (Fall Semester)

Karen is no stranger to winning awards for her excellence as an Operator. This will be her second time being named Operator of the Semester; in addition to her two other consultant of the month wins. When reviewing Karen's work history, it is no surprise where her accolades come from. Karen's sharp and sensible attributes are a great fit in the role as Operator. This semester Karen has been able to mitigate numerous outages while in Operations, all while keeping a level head about her. Her commitment to following Operations protocol serves as example to her peers in Operations. This semester, in addition to her duties as an Operator, Karen was promoted to a Help Desk Assistant Supervisor and was trained for the scheduling team. Karen took on her additional responsibilities with ease. Her ability to adapt and grow in her positions has continued to impress. When asked what motivates her to accomplish all this great things, Karen replied with the following quote: "Your own resolution to succeed is more important than any other." - Abraham Lincoln. We thank Karen for her resolution and are eager to see her future achievements within NBCS. {em}

Phillip Beauchea

November 2012 Operations Consultant of the Month (Fall Semester)

In the six months that Phillip has worked for NBCS, he has proven himself both reliable and hard-working. He was hired by the Help Desk in the Spring and immediately jumped into the position, working many hours over the summer. He quickly picked up the material and showed his dedication to solving users' issues. Shortly after the semester started Phil was promoted to Operations Consultant. Since then he has stood out as an excellent operator, working difficult shifts, responding promptly to emails and consistently taking coverage. He even volunteered to work a 24 hour shift during Hurricane Sandy when he wasn't regularly scheduled! During his months here, he has retained a perfect performance rating and even racked up over 100 merits. Phil is graduating in 2016 and intends on declaring his major in Computer Science. In his free time, he enjoys playing various sports including soccer, swimming, and volleyball. His advice to any new operations consultants is to be proactive about covering shifts and make sure you are on time for work. Congratulations Phil for being named Operations Consultant of the Month for October 2012! {jw}

September 2013 Operations Consultant Achievement Award (Fall Semester)

Phil was hired as a Help Desk CIT last summer as an incoming freshman. Very quickly, Phil was promoted from a Help Desk consultant to an Operations consultant where he spends the majority of his time across the Help Desk groups. He consistently takes coverages to avoid keeping Operations understaffed and regularly works shifts that are very hard to fill. During his time here, Phil has become comfortable with pretty much any of the issues a Help Desk or Operations consultant commonly (or uncommonly) would face and often finds himself helping others with these issues. Now a rising sophomore, Phil is able to balance a heavy course load, a job, and has still been able to become very comfortable with the university. Phil is set to graduate in 2016 and plans on majoring in Computer Science. He enjoys playing various sports including soccer, swimming, and volleyball. {jd}

Fall 2014 Operations Supervisor Achievement Award (Fall Semester)

Phil Beauchea's zeal for Operations is unparalleled. Whether it is a console check or monitoring Nagios, you can bet that Phil will be committing 100% to his task with a smile on his face. Phil was promoted to an Operations consultant in the spring of 2012. His ability to work overnight shifts, respond promptly to emails and consistently take shift coverage made him a superb Operator. In the semesters to follow, Phil's ability to lead and foster positive relationships with staff stood out to the Supervisors and this semester he was promoted to a Supervisor in Training for Operations. Phil's keen attention to detail has allowed him to flourish in this role. Since his promotion, Phil has assisted with training new Operators, working on the Operations schedules and maintaining Operations documentation. His favorite part about being an Operations Supervisor is being on call. The "on the fly" nature of receiving a call and working through a problem is exciting to Phil. In addition to being an Operations Supervisor, Phil is a member of the Help Desk scheduling team and a Help Desk Center Square Supervisor. We appreciate the many hats that Phil wears for the Help Desk groups and thank Phil for being an excellent Supervisor! {em}

Anthony Bedi

November 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Anthony is one of our most proactive and hardworking consultants. He is friendly, enthusiastic, and always has a smile on his face. His amazing personality makes everyone around him smile and enjoy working at Loree. There have been countless times when Anthony has helped patrons at Loree while not on a shift. Although Anthony is one of our newer consultants, he has worked extremely hard in understanding all of his consultant duties and has even become ResNet Dispatch certified. He constantly volunteers to help out at Loree and is always enthusiastic to learn more. It is for these reasons and many more that it is our pleasure to award Anthony Bedi Cook/Douglass Consultant of the Month for November 2015. Congratulations Anthony! Keep up the amazing work! {sr}

Fall 2015 Cook/Douglass Consultant Achievement Award (Fall Semester)

Although this was Anthony Bedi's first semester, he very quickly proved himself to be a great consultant. He is hard working and dedicated, as well as reliable and friendly. All of these qualities mean that when you are working with Anthony you know that whatever needs to be done will get done well. He often hangs out behind the desk at Loree in between classes, but he clearly doesn't view this time as down time. Anthony has made a name for himself at Loree for volunteering to do tasks, such as make deliveries, even while off shift. Whenever he is questioned as to why he is volunteering for all these tasks even when they are not his responsibility, his response is always something along the lines of "Why not?", he is willing to help and whether or not he is working doesn't matter to him. His positive attitude and cheery nature also make working with him much more enjoyable. He is always smiling and he never seems to let the day's stresses or frustrating patron scenarios get him down. Patrons will always receive the best customer service while Anthony is working. It is for all these reasons that it is our pleasure to present Anthony with the Consultant Achievement Award. Congratulations Anthony and thank you for all your hard work! {jk}

Spring 2017 Cook/Douglass Supervisor Achievement Award (Spring Semester)

The Cook/Douglass Spring 2017 Achievement Award for a supervisor goes to Anthony Bedi. Anthony has earned the respect of his peers and the admiration of his managers since his arrival to the C/D management team in December of 2015. He is a key contributor to the Cook/Douglass operation. He's a tireless worker who sets a very good example for those he supervises. Anthony always seems to be around even when he's not on duty. He never comes late to work and he usually leaves well after he has already signed out of his shift. He has been among the most reliable staff members Cook/Douglass has had in a long time. Reliability is one of the traits we admire in a person. This goes hand in hand with his attention to communicating problems and ensuring they get resolved. Anthony cares about OIT and the Labs at Cook/Douglass very much, and more than that he cares about his co-workers, and still more than that he cares about each and every consultant on our roster. He worries about those who might be struggling and he celebrates those who excel. Anthony has written many of the write-ups for our consultants who earn Consultant of the Month because he loves making the staff shine; it's one of the things we personally admire about him. Anthony helps anchor a solid scheduling staff on Cook/Douglass. He learned the system quickly and along with the rest of the scheduling team does an excellent job making sure everyone gets a fair shake when it comes to receiving the shifts they want. Additional, Anthony doesn't shy away from the difficult tasks. He is quick to volunteer for any and all jobs no matter how difficult. In short, he always answers the call and for these reasons and so much more, we are pleased to announce Anthony Bedi as this Spring's Supervisor Achievement Award winner. Congratulations Anthony and keep up the good work! {pd,ss}

Spring 2018 Cook/Douglass Supervisor Achievement Award (Spring Semester)

Anthony Bedi has again exceeded the expectation of his managers. His extremely impressive work ethic is always on display. Day in and day out, Anthony shows his unending ability to get the job done right. He has his hands in everything lab related, and there's almost nothing that happens that Anthony doesn't know about. The nature of the labs rewards supervisors who are self-motivating, and this is certainly the case for Anthony. He is often also the first person to volunteer for additional work and opportunities, and has no hesitations about taking on any extra work assigned to him, or just taking on tasks because he wants to do so. Anthony is comfortable speaking up and often offers ideas that are readily accepted. His ideas and suggestions are looked for and respected, whether these benefit our staff or patrons. Anthony is especially adept at at leading the ResNet Dispatch team. His desire to make sure patrons are helped to best of our ability, and the staff are well trained and thoroughly capable, drives him to critique everything we do to make it the best it can possibly be. Besides being hard working, he is a demonstrated leader who commands the respect of all his peers as well as his managers. Anthony rarely sits in the supervisor office when on shift even when plenty of computers are available there; you'll usually find Anthony working right along side the consultants, always ready to help out if needed or take the lead when needed. He is adept at handling difficult situations and his judgment is trusted by his managers. Anthony looks for the best in people and is willing to give someone the benefit of the doubt; in this way he fits in well with the atmosphere Stacey and Pat like to create here at Cook/Douglass, but he is not afraid to make the tough decisions. He's direct and forthcoming, and also very fair-minded. But Anthony is not all work - he's is a lot of fun too. He tries not to take it all so seriously that he forgets there is a human side to all this technology. He'll joke with everyone and sometimes be responsible for pranks, all to make the atmosphere here at the Cook/Douglass labs just a little bit nicer for those reporting to him. It is obvious in all that Anthony does that he cares very deeply for the labs and will do everything he can to make it a great place to be for the entire community. Anthony is a determined individual who we have no doubt will go far after graduation, but we are so fortunate to have him here for two more years. Congratulations, Anthony, on being our Supervisor Achievement Award recipient! {pd,ss}

Sarah Beetham

November 2003 Help Desk Consultant of the Month (Fall Semester)

Sarah began work at the Help Desk when we had an emergency last summer and needed special coverage. She did great in a tough situation, and continues to excel in the service she provides to our callers. She has a great way with callers and has developed a high level of expertise in some of the dorm networking calls we get. Sarah is especially adept at handing angry or frustrated patrons. She's also very smart and funny so it's great to work with her when there are lulls in the calls. Sarah is a junior majoring in English and Art History. She is part of a Rutgers family tradition as her dad, Don, is the webmaster and curator for the Art History Collection on the College Avenue Campus. Both of her older brothers are Rutgers alumni and her younger sister may well keep the Beetham attendance record on the Banks perfect as she is thinking about transferring to Rutgers. Besides keeping busy with her studies and the Help Desk, Sarah sings soprano with the Voorhess Chapel Choir and alto with the choir at St. John's the Evangelist Episcopal Church in New Brunswick. She was born in the Hub City and now lives in Highland Park. Sarah relaxes with 19th century novels (her favorite is "Jane Eyre") and a range of music, especially Ella Fitzgerald and the Beatles. Working at the Help Desk is "awesome for me," she says. "I wasn't thinking about the computer fields much, since I am in the humanities. But I've really learned a lot." Well done, Sarah! {ja}

George Beirn

April 2003 Busch Consultant of the Month (Spring Semester)

George's sense of humor and willingness to help makes him a prime member of the CCF staff. He is a pleasure to work with, quick to smile and tell jokes. George is extremely diligent and will not let a user walk out of the lab feeling that they have not received the best help possible. His knowledge, although already formidable, is ever increasing because of his desire to learn. His positive attitude, great customer service skills and formidable knowledge is why Busch management is proud to have George as one of our consultants of the month.{jfw}

Kristen Bellina

October 2004 Busch Consultant of the Month (Fall Semester)

In her first semester as an ARC consultant, Kristen has proven herself as a worthy adversary for those who would choose to violate the food and drink policy, stopping patrons with drinks before they enter the lab with a staggering success ratio. She has also proven herself to be a worthy ally to all of us at ARC, picking up coverages on a consistent basis. For being such a model consultant, we would like to commend Kristen on a job well done and present her as Consultant of the Month. {jl}

Fall 2004 Busch Consultant Achievement Award (Fall Semester)

Although it is only her first semester working with us, Kristen has already proven herself to be an essential part of the BCCC staff. You can often find her at the monitor station, welcoming and greeting lab patrons with a smile on her face. Never being intimated by lab patrons, she is always keen on enforcing our policies. If a lab patron walks right past her, she immediately stops them and asks for their id. When she is not working at the monitor station, she is constantly checking on the status of the lab. She is consistent with doing her rounds and is always making sure that the printers are filled with paper. If a lab patron has a problem, she tries her best to solve it. Lab patrons are not the only people that Kristen helps; she is always willing to cover a shift if she can and help out her fellow consultants. She is always willing to help her peers with a lab patron. She follows through on all the problems that she fields to completion and makes sure that she learns what the answer is if it was something that she needed help with so that she can help users with it in the future. All of these qualities make Kristen a worthy recipient of this award. Thanks Kristen for a doing such an excellent job! We are honored to have you as the Busch Consultant of the Semester. {jm,mnb}

Hailee Bellusci

February 2013 College Avenue Consultant of the Month (Spring Semester)

This is Hailee's second semester working for NBCS. During her time here, she has proved herself to be an extremely capable consultant, someone we can depend on to make sure that the lab is run efficiently. She is consistently proactive, both in helping patrons and in ensuring that things are in order around the lab. Hailee has also developed an excellent relationship with her fellow consultants and supervisors alike, making her someone who is both fun and easy to work with. Additionally, Hailee volunteered to give up one of her midday shifts on the permanent schedule in order to help us cover a hard-to-fill closing shift at Records Hall. Hailee, we really appreciate your hard work and dedication to the labs. We look forward to working with you for semesters to come. For these reasons, we are proud to award you Consultant of the Month! {ef}

Waling Benamer

September 2017 Cook/Douglass Consultant of the Month (Fall Semester)

Throughout her four years with the Cook/Douglass labs, Waling has stood out as one of our most reliable, enthusiastic, and hardworking consultants. There have been several times when we have seen an email from Waling describing an issue in great detail and then learn that she has already resolved it herself when we go to further look into it. She has also had a great impact on the labs through her constant feedback about how we can better improve the experience for both our consultants and patrons. For example, her suggestions about SST led us to create more hands-on activities that the consultants have really enjoyed. Waling not only cares about the labs themselves, but everyone here. We have received several reports from new consultants who have thanked Waling for helping them get set up for their first shift and welcoming them into the labs. Waling also has attended many of our group outings and her friendly and fun personality always makes it a joy to have her there. When helping patrons, Waling's patient and kindhearted nature shines through as she always takes the time to address every question and concern that they may have. The entire supervisory staff here is very thankful to have someone like Waling on the team who we can always count on to go above and beyond in everything that she does. Thank you for everything that you do here Waling and congratulations on being the September Consultant of the Month! {ab}

Daniel Beran

September 2011 Cook/Douglass Consultant of the Month (Fall Semester)

Dan has proven himself to be a fine addition to the NBCS staff this semester as both an attentive lab consultant and a capable ResNet dispatch consultant. Volunteering to work S.W.A.T. move in weekend (which was the same weekend that Hurricane Irene hit), Dan was able to get a lot of experience helping out new students as they got themselves acquainted with the university's network. Working in the labs, he is always eager to help out both patrons and the supervisory staff with any problems that may arise. During the first week of classes when tickets in our dispatch queue were starting to pile up, he also volunteered to help out with dispatch tickets while on duty as a normal consultant. Going above and beyond his normal responsibilities and by just being a friendly person to work with, Dan was also considered for dispatch consultant of the month. Please join us in congratulating Dan as he is September's consultant of the month. {hl}

Fall 2011 Cook/Douglass Consultant Achievement Award (Fall Semester)

It's one thing to do your job properly, which is well appreciated. But to have a consistently felt presence in the labs? That is what distinguishes Dan Beran from other consultants. Since the early stages of hiring, Dan had proven himself to be a highly worthy addition to the consultant pool of Cook/Douglass. And now as we near the end of the semester, it is undeniable that Dan has had a great positive effect here at CDCC. Dan has applied himself well in the ResNet Dispatch position, has consistently performed above and beyond the call of duty for a lab consultant, and has built a strong rapport with both his fellow consultants and his management team. Eager to help whenever, however and wherever possible, Dan actively finds things to do, be it participating in SWAT during move-in week, volunteering to take supplies to a site, or even something as simple as completing some optional NBCS tutorials. He is vigilant as a lab consultant when it comes to enforcing policy but personable when it comes to assisting patrons in the lab or users at a dorm. He thinks quickly on his feet, and knows how to respond to situations, urgent or otherwise. Dan is in short, a model consultant and a great person to work with, and we are confident that he will continue to be an excellent member of the Cook/Douglass team. It is with great pleasure that we award Daniel Beran with the Fall 2011 Consultant Achievement Award. Congratulations! {ak}

Fall 2012 Cook/Douglass Supervisor Achievement Award (Fall Semester)

This semester, we bestow the Supervisor Achievement Award on a relatively new supervisor, Dan Beran. It was clear from Dan's time as a consultant that he possessed an excellent work ethic, and that has not flagged as a supervisor. He has proven to be reliable and punctual in all aspects of his supervisor work, and is keen to take on new projects. Dan was eager to join the OIT Communications Committee as a student representative in order to help bring a fresh student perspective to the committee. He has been particularly enthusiastic to help make things such as the NetID and services activation process clearer and more straightforward for students, and has no hesitation speaking his mind in meetings. One of Dan's distinctions is his constant stream of ideas. From ways to get more out of consultant reviews to suggestions on how to enhance both consultant and supervisor training, Dan is always looking for ways to improve the labs. Dan is also one of the Resnet Supervisors on Cook/Douglass. He is one of the "goto" guys whenever a problem or question needs to be addressed. He is attentive to all things Resnet and is always available to help the dispatchers whenever possible. He's very vocal at the monthly meetings and as you might suspect, is ready to put forth new ideas. With the reintroduction of Continual Training classes, Dan put together a very good beginner UNIX class. Besides presenting the material well, Dan developed many thought-provoking questions, and the participants seemed to enjoy the class. It is with pleasure that we award the Supervisor Achievement Award to Dan. Congratulations! {pd,ss}

Casey Berg

February 2011 Cook/Douglass Consultant of the Month (Spring Semester)

Casey started working for NBCS in September 2010, and has quickly shown us that he is a capable, considerate, and helpful consultant and coworker. He is always willing to lend a hand to whoever needs him, from showing patrons how print out their documents correctly, to helping coworkers wrangle those tricky toners into the color printer when they've never done it before. He often takes on extra tasks to help out the management team, and always does so with a grin and a can-do attitude. He even trained for ResNet and has been taking on tickets with great results. Casey has proven to be a valuable asset to the labs. Keep up the great work! Congratulations! {rs,kah}

September 2011 Cook/Douglass Consultant of the Month (Fall Semester)

Casey has quickly become one of our leading dispatch consultants here at Cook/Douglass, and is always reliable both as Dispatch and as a regular consultant. As a dispatch consultant, he is responsible for resolving numerous tickets and helps new dispatch consultants with getting acquainted, especially with following procedure. He shows great initiative when approaching the dispatch queue, making all the calls necessary when on shift and taking care of as many tickets as possible. As well as being a stellar dispatch consultant, he is a consistently good consultant, exhibiting not only great customer skills, but also an unwavering enforcement of policy. Keep up the good work Casey, and congratulations on being Dispatch Consultant of the month! {ak}

Dan Berkowitz

March 2008 Cook/Douglass Consultant of the Month (Spring Semester)

Dan joined the C/D staff this past semester and has been a great addition to our staff. He has not only picked up everything in a matter of a short time, but has shown himself to be one of the best consultants we have here at C/D. He is constantly taking coverage and is always the first consultant to get up when a patron needs help. Dan's friendly, outgoing and can twirl a pen like a pro. Congratulations dbberk, you're our March Consultant of the Month! Keep up the good work! {ah,sml}

Ian Berman

October 2014 Busch Consultant of the Month (Fall Semester)

During his first semester, Ian has already made an impact in not only his duties as a lab consultant, but also for the lab as a whole. One of the first things that comes to mind with Ian is his proactivity. Not only is he the first to tackle any issues patrons may have, but he is constantly looking for improvements in the Consultant Wiki or suggestions to the lab. His positive attitude is integrated into all aspects of his work. It reflects on his interactions with patrons and fellow consultants. There is a tangible respect in any interaction with Ian; he is always willing to listen and contribute. Ian is often willing to take emergency coverages, even during the late hours or on short notice. It isn't just a cliche with Ian: he truly goes above and beyond what is expected, and his work is greatly appreciated. {mjp,ag,dfd}

Brian Bersak

November 2002 Cook/Douglass Consultant of the Month (Fall Semester)

Brian has been a dependable consultant for the two years he has worked for CCF. He has always enthusiastically helped the supervisors with various lab projects. Brian has also taken it upon himself as a veteran consultant to be a role model for our new consultants. During any shift with a new consultant he will take them under his wing and help guide them in the right path. Brian's dedication to the lab has been reflected in his excellent work ethic. {ms, kt, wll}

September 2003 Cook/Douglass Consultant of the Month (Fall Semester)

Brian has been exceptional in helping our new consultants become better acquainted with their duties. As one of our most experienced consultants, Brian has taken great strides in teaching them the fundamentals of consulting whether it be something as simple as how to sign in to more complex tasks like configuring printers. He has been very helpful in diagnosing problems with Macs and pconsole. Whether it be on lab-line or in person, Brian is always willing to help and go that extra step. He took many emergency coverages for this month and for this we are very grateful. Brian has shown us a good example of a true Consultant of the Month. Thank you for all your hard work. {cg}

Shady Beshai

April 2018 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is proud to award Shady Beshai Applications Support Consultant of the Month for April 2018! Shady has been a pleasure to work with here in Application Support. His diligence and interest in technology support has truly been demonstrated in his work ethic this past semester. Shady escalates outages with ease and is always there to help new consultants acclimate to the Applications Support position. Though Shady has only been with the Help Desk since Fall 2017, Shady has worked diligently and is certified in all positions available to him. He is striving to become Escalation Support certified as soon as the opportunity becomes available. Shady is currently pursuing a double major in Information Technology & Informatics and Economics. When he's not in class or studying, Shady really enjoys the time he works with Application Support and the Help Desk. Shady enjoys following crypto-currency, collecting sneakers, and traveling. Thank you for your hard work and dedication to the team, Shady! {ma,jf}

Wesley Beyn

September 2017 Cook/Douglass Consultant of the Month (Fall Semester)

It is our pleasure to name Wesley as the September Consultant of the Month. In his time at OIT, Wesley has consistently proven himself to be an exceptional employee, so this award has been a long time coming! Wesley is a great person to work with, his great sense of humor and chill attitude make passing the time with him a lot of fun. He also makes people feel at ease; he is always great with patrons and that he has been fantastic at helping our new consultants. At SST, he even shared an experience with the group, helping the new consultants feel more prepared for their first shift. Wesley is also a huge help whenever he is working, and will take on extra tasks without any complaints. During SWAT there was a point where several ResNet consultants from one group were sent to help out another group, leaving Wesley as the only ResNet consultant sweeping the rooms. We had to keep calling him and sending him all over the place, to help out the non-certified consultants. Each time he just said sure and took care of the issue quickly and efficiently. All in all, Wesley is an invaluable member of the Cook/Douglass team and we consider ourselves lucky to have him as a co-worker! Congratulations Wesley, keep being awesome! {jk}

Raoul Bhandari

September 2018 College Avenue Consultant of the Month (Fall Semester)

Raoul has been with OIT for the past three years and he has shown what it takes to be a great employee. Being a ResNet Consultant for over a year, he has gained the necessary technical knowledge to provide excellent customer service for patrons in need. He does not hesitate to assist anybody that approaches the desk; taking his time to analyze the problem and solve it as efficiently as possible. When he encounters a difficult issue, he makes sure that he has exhausted all options before coming to us for assistance. Raoul was a big help during SWAT weekend as we provided technical support for students who were moving in. Even though things got hectic from time to time, Raoul kept his composure in order to deliver outstanding service. Not only is he an excellent consultant, but an amazing co-worker as well. We all find it a pleasure of working with Raoul since he always comes in with a positive attitude. As a veteran consultant, he is willing to help his fellow employees when they are having difficulties assisting patrons. We appreciate his dedication and please join us in congratulating him for being our Dispatch Consultant of the Month for September! {kl}

Mihir Bhanot

Fall 2002 College Avenue Supervisor Achievement Award (Fall Semester)

Mihir Bhanot joined the CAC Management Team in February 2002. He was almost immediately thrown into life as a supervisor as all campuses entered the always-hectic annual CCF hiring period. Ever since then, through learning all of his responsibilities, taking leading roles in summer training committees and assuming primary responsibility in key campus management duties such as repair and maintenance, scheduling, weekly statistics and satellite lab supervision, Mihir has rapidly developed into a strong leader to consultants and supervisors alike on College Avenue. Mihir has a great working relationship with all the staff, and co-workers and subordinates are comfortable coming to him for advice and guidance in their positions. Mihir's strong encouragement has helped to challenge many of the newer supervisors to learn even more about other management duties, so that in future semesters they would be able to assume primary responsibility without missing a beat. Mihir leads by example. He completes all of his tasks competently and on time, and manages his time and projects very well. He eagerly shows new supervisors how to approach new tasks, and patiently helps them when they have questions. Mihir actively pursues the RUCS Mission, Vision, and Values in his work at CCF through his customer service, excellent attitude, and enthusiastic leadership of the CCF-CAC labs. In addition to what he has brought to CAC, Mihir's impact on CCF has also stretched beyond College Avenue. Mihir has made great efforts in working with members from the other campuses to improve, update and maintain the online Class Database so that supervisors and managers on all campuses can easily manage different aspects of their Continual Training Classes with ease. While Mihir has managed all of the above (and more), Mihir is also a Resident Advisor in the dorms and is on the Executive Board of USACS. Mihir has been able to successfully balance all of this with a full course load. With all of this going on, one could understand if someone in this situation would complain once in a while or fall behind in some duties. But Mihir has not only manages his responsibilities - he has excelled in them, while maintaining his genuine, ever-cheerful attitude!!! This fact has not escaped the notice of consultants, supervisors, and management, and has earned Mihir even more respect as a true campus leader. {jh}

Jaydeep Bhatia

March 2002 Busch Consultant of the Month (Spring Semester)

Having been with CCF since the Fall of 2001, Jaydeep has proven to be a responsible and reliable consultant. With a humble smile, he is eager to help users and he has demonstrated excellent communication skills in explaining solutions to them. In addition, he is consistently willing to take coverage during his personal time in the lab. We appreciate his dedication and have no doubt that he will continue serving the CCF labs to the best of his abilities. {mn}

Aditya Bhavani

November 2004 Livingston Consultant of the Month (Fall Semester)

Aditya joined the Livingston Computing Center this semester and immediately set himself apart with his consistent level of professionalism. In helping lab patrons, Aditya is resourceful and makes every effort to deliver the best service he can offer. Both his peers and management would agree that his positive attitude, friendly demeanor, and sense of humor make him a pleasure to work with. For all this, we want to extend congratulations. Keep up the good work! {kjp,mm}

Douglas Billingsley

November 2008 Livingston Consultant of the Month (Fall Semester)

Doug is by far an outstanding consultant. Working on his second year with NBCS, Doug still carries the same work ethic as when he first entered the lab. Doug is always willing to take coverage and pick up any open shifts. Likewise, he will not hesitate to bring issues or suggestions to our attention. In addition, Doug's positive attitude, enthusiasm, and willingness to interact with everyone increases moral at the labs. Whether he is doing computer cleanings, helping a patron, or in down time performing a magic trick for consultants and management, Doug has proven to be a valuable asset to the Livingston Lab. For these reason, we are proud to announce Doug as a Livingston Computer Lab Consultant of the Month. {mj}

Michael Bino

October 1999 College Avenue Consultant of the Month (Fall Semester)

When needed, Michael stays late, comes in early, and is always willing to lend a helping hand to both supervisors and consultants. He often performs extra duties while on or off duty, such as checking lab supplies and documentation. In addition to his consulting duties, Michael is involved in an inter-campus committee that is developing public relations materials and products for CCF. {jg}

Spring 2000 College Avenue Supervisor Achievement Award (Spring Semester)

Over the course of this semester, Michael has worked tirelessly at making sure all the College Avenue Campus labs run smoothly, from the smallest details to the largest projects. Michael has worked on a daily basis to maintain standards and make improvements in the CAC CCF labs. He ensured that the computers were clearly labeled, that documentation was readily available and easy to find in all the CAC labs, and that consultants maintained accurate temperature stats during air-conditioning and heating emergencies. Additionally, Michael successfully guided the hiring process for his campus, helped develop and create the CCF PR video and other PR materials, and participated in the Rutgers NB Open House. Michael was also an active trainer of the Photoshop for Beginners course for consultants. Michael is continually in a good mood, manages consultants kindly and effectively, and encourages and supports his co-workers. He is an exemplary employee who actively supports the Mission, Vision, and Values of this organization, and works each day to make sure the labs run smoothly, the consultants are well informed, and the environment is friendly and comfortable for everyone. {wl, jg}

Spring 2001 College Avenue Supervisor Achievement Award (Spring Semester)

Michael Bino's good work ethic, enthusiasm for the job, and passion for the labs truly show in his performance as Lab Supervisor. Consultants and Assistant Lab Supervisor know that they can always go to him to find out what is going on in the labs or how problems should be resolved. Michael's leadership and ability have set a great example of what it takes to supervise labs as busy as the CAC labs. Michael has done an excellent job in maintaining the CAC labs through his repair efforts and interaction with NI/CR and Netops, and the consultant cleaning schedule he maintains. This semester, Michael did an outstanding job managing the CCF-CAC hiring effort. Michael is an exceptional manager of his peers. He sees to it that the CAC labs always run smoothly and that everyone knows what needs to be done. He keeps his co-workers and the consulting staff informed of pertinent issues and assists them in their duties. Michael's education background shines through when he works with the SITs and conducts consultant training classes. He is more than willing to teach new things and have trainees assist him with his own duties and new projects. Michael performs his myriad tasks with a smile on his face and an upbeat attitude. He is a true leader and an outstanding lab supervisor. When Michael is on duty, everyone knows that everything will be just fine. Michael has actively supported the Mission, Vision, and Values of RUCS throughout his time as Lab Supervisor through his ongoing efforts to promote teamwork, professionalism, and a productive and efficient work environment. He provides excellent customer service to our users, and provides a shining example for the entire CCF-CAC staff to emulate. {jg}

Andrew Blackburn

Spring 2013 Cook/Douglass Supervisor Achievement Award (Spring Semester)

Over the past several semesters, Andrew Blackburn has grown into his role as an Assistant Lab Supervisor. Primarily, Andrew has been working hard trying maintaining the computers at the Cook/Douglass Labs. He takes his responsibilities as repair supervisor very seriously and, to that end, he has made a big difference over the last two semesters keeping our down machines to a minimum. All repair supervisors must be diligent but Andrew seems to take his responsibilities to a higher level. Andrew keeps on top of his mail at all times and seems to always know when there's a problem. He also does a good job maintaining the C/D staff page and taking care of all requests that come his way, and is a very talented web designer. He is well liked as a supervisor and has become a good leader. Though he can be considered one of the more compassionate members of the management team at Cook/Douglass he never seems to have a problem with unpleasant tasks such as disciplining a consultant and attempts to find creative ways for consultants to overcome any difficulties that are preventing them from performing well. Consultants tend to walk away from their meetings with Andrew content that they've been dealt with fairly. In addition to his normal responsibilities, Andrew is always happy to volunteer for any additional projects, errands, or events that come his way. His enthusiasm and willingness to take on whatever needs to be done is greatly appreciated. Please join Stacey and Pat in congratulating Andrew Blackburn on being this semester's Cook/Douglass Achievement Award recipient! {pd,ss}

Ariana Blake

February 2014 College Avenue Consultant of the Month (Spring Semester)

Ariana joined our ranks in Fall 2013 and has since proven her worth as a formidable consultant on College Ave. She is always a pleasant presence on staff chat, keeps clear communication with the supervisors, and does not hesitate to help patrons in need. Whenever there is an issue, she makes every effort to find a resolution but is not afraid to speak with a supervisor when necessary. On top of keeping the lab in tip-top shape, Ariana has invested quite some time in designing our bulletin board at the RSC lab. She has certainly helped liven the labs up with comical penguins that communicate lab policies in a patron-friendly way. We are proud to announce Ariana as the Consultant of the Month for February 2014. Congratulations! {cn}

Genevieve Blesch

Spring 2015 Cook/Douglass Supervisor Achievement Award (Spring Semester)

The Cook/Douglass Supervisor of the Semester for the spring of 2015 is Genevieve Blesch. Genevieve has worked extremely hard this semester making sure hiring went smooth and by the numbers. Whether she was attending meetings, scheduling and conducting interviews, writing reviews, or making important decisions Genevieve made certain all was proceeding as expected. For her efforts with our spring 2015 hiring alone, Genevieve deserved consideration for the award. But Genevieve's value to the Cook/Douglass computer labs goes beyond her ability to get tasks done. She comes to work everyday with a smile on her face and joy in her heart. Each time she arrives at work it seems like there is no other place on earth she'd rather be. It's a pleasure working with a person like that. When she arrives to work you can see her breeze past the consultant stations saying with a broad smile, "Hello everyone!" And when she leaves for the day she will say "Bye everyone, I love you all." Genevieve's exuberant nature is contagious throughout the OIT Labs. She is adored and also well respected by the full time staff who welcome her enthusiastically to every committee on which she serves. This is especially true of the hiring committee where Genevieve was a major contributor. She was one of the presenters at April's New Employees Orientation for the second year in a row and was flawless in her presentation. No matter what task Genevieve takes on she does it to the best of her ability and she has a great determination to see it done. She would readily admit there are supervisors who are further along technically then she, but there's nothing she can't learn when she puts her mind to it. When she decided it was time for her to become dispatch certified, she persevered and completed the program without hesitation or complaint. Genevieve has applied this attitude to all aspects of her job in the lab and it's been a privilege to watch her grow over the years. For all this and more, we are so very pleased to present the 2015 Supervisor of the Semester achievement award to Genevieve Blesch! {pd,ss}

Anna Blum

April 2006 College Avenue Consultant of the Month (Spring Semester)

Anna is continually a huge asset to our consultant team. She is constantly helping patrons, and her fellow consultants, in a energetic, yet professional manner. Her positive attitude and demeanor bring her fellow consultants up, creating a great work environment. When serving at the monitor station, she's always greeting new patrons with a huge smile -- ultimately making anyone and everyone feel comfortable and welcomed. She is very patient, never annoyed by simple or redundant questions, and always responds with a smile. Congratulations on being named a Consultant of the Month at College Avenue! {ms, lw}

October 2006 College Avenue Consultant of the Month (Fall Semester)

Anna has been doing an excellent job. She is always on time for her shifts and arrives fresh and prepared to face the issues of the day. She has taken lead in helping guide a lot of our new consultants. She is always on top of all of her duties and she always keeps the management up to date with the occurrences of the lab in a professional and friendly way. Anna is always willing to lend a helping hand to anyone, be it patron, consultant, or supervisor. We would like to congratulate Anna on achieving the October 2006 Consultant of the Month for the College Avenue Campus. [mk, vm, lw]

Fall 2006 College Avenue Consultant Achievement Award (Fall Semester)

Since the beginning of the semester, Anna has done an exemplary job in her performance. She is always going above and beyond the call of duty, providing excellent customer service to all those she helps. The quality of service Anna provides has been a guiding light to consultants, especially our newly hired staff this semester, showing them the level of service expected. She is always willing to help her fellow consultants if they run into any problems, volunteers to go out to the other labs, even when it extremely cold outside, and makes sure lab policies are enforced. Anna is definitely one of the most outstanding and professional consultants of this semester. We would like to congratulate Anna on achieving the Consultant of the Semester on College Avenue this Fall 2006 semester. [mk]

Joseph Bolante

March 2007 Busch Consultant of the Month (Spring Semester)

Most of the time we remember a consultant for doing one thing or another, but Joe is a person you remember for all of his work. He is what we like to refer to as an uber-consultant. From always making sure the lab is running smoothly to making sure other consultants are ok, Joe has always been in a helping mood. Even when he isn't here to work, he is always willing to help out patrons and his fellow consultants. This is just one example of the many good qualities about Joe. We could recognize all of the good qualities but then we would be here forever. For always being an uber-consultant, we want to recognize Joe as consultant of the month. Congrats! {jp}

Kerry Bolen

Fall 2016 College Avenue Consultant Achievement Award (Fall Semester)

Kerry has been an active and reliable member of our labs since 2015. In this time she has been an exemplary consultant, and she's on track to receive perfect performance for her third semester running! She's a joy to work with and is always willing to work those difficult to fill morning shifts. I cannot overstate how well she handles difficult situations and how much calm she brings to our work environment. From her first CIT interview the management staff knew she would be one of our MVPs! She's learned quickly in her time here and in her second year she's been one of our rocks, a great consultant we can always count on. The supervisors always look forward to working with her thanks to her positive yet calm attitude and her proactive work ethic around the lab. Records Hall is always more orderly when she's here and we can't think of a more responsible and attentive consultant. It is always clear that the labs and our patrons are her priority and she is consistently the first person to volunteer for the additional tasks we need consultants to do. Thank you for all you do for the labs Kerry, we wish you the absolute best on your last semester this Spring! {kd}

Patrick Bolton

October 2003 Cook/Douglass Consultant of the Month (Fall Semester)

Pat has shown a lot of dedication towards working for the Labs. His work ethic has been exceptional. On a regular shift, you will consistently find him enforcing all our policies. He is always on the look out for food and drink violators and will never hesitate to discipline such violators. Pat is a very conscientious worker who gives his 100% towards the job. Without even being asked, he will take it upon himself to deliver supplies or perform lab maintenance. He continuously takes emergency coverage which is always a big help. He is very resourceful and educates himself continuously. We congratulate him for being chosen Consultant of the Month.{cg}

February 2004 Cook/Douglass Consultant of the Month (Spring Semester)

Patrick has been previously recognized as consultant of the month and he continues to exude excellence as a CCF consultant. Patrick always goes out of his way to take emergency coverage, and makes sure that things are running smoothly in the labs. He has been extremely helpful during this hectic beginning of the semester. He gives 110% of himself to the labs and his dedication has molded him into a leader among the consultants. He is very knowledgeable and aware of any problems in the lab and he is quick to do everything he can to fix it. Patrick's presence in the labs is a great asset and for that we are proud to name him consultant of the month. {jn,kt,jt}

Attilio Bonaccorso

November 2000 Livingston Consultant of the Month (Fall Semester)

Attillio has demonstrated himself to be a capable and confident consultant. Attilio has a friendly and pleasant demeanor when dealing with patrons and staff members alike. He will often stay late after his shift when necessary and arrive at the lab early when opening. He is a hard working, knowledgeable consultant who is well versed in a number of technical areas both job and non-lab related. He continually educates himself to increase his knowledge. Keep up the good work. {lw, dv}

Pasquale Bonfrisco

March 2006 Help Desk Consultant of the Month (Spring Semester)

Pasquale is a junior attending SCILS as an Information Technology and Informatics major, and a Psychology minor. Outside of classes he participates in the Career Services program "The Intern," in which he attends various seminars to help find an internship. Pasquale succeeded, securing a 10-week internship with Schering Plough's IT department supporting research and development. Aside from school and work, he is a native of Carlstadt in northern New Jersey, where he lives with his parents and two older sisters. Pasquale's parents immigrated from Italy when they were 18, making him and his sisters first generation in the U.S., and the first generation to go to college. Pasquale is also an incoming Senior Consultant at the HelpDesk, and already shows many of the qualities that make him one of our outstanding student workers. Congratulations, Pasquale! {pb, jba}

Kristina Borisova

November 2007 College Avenue Consultant of the Month (Fall Semester)

Kristina is a very hardworking employee here at NBCS. She always stands up to do her rounds in a timely manner, and consistently offers to do paper and supply runs. She is very polite with the supervisors and has a generally pleasant attitude that makes her well liked by her coworkers. Kristina's troubleshooting skills are an asset not only to her, but also to our team of consultants. Furthermore, she is such a hard worker, that she never refuses to take coverage! Kristina continually goes above and beyond the outlines of her job. For example, she brings flash drives to the supervisors for lost and found with the name and email address already attached. Thanks Kristina, for a job well done! {em}

Fall 2007 College Avenue Consultant Achievement Award (Fall Semester)

We have chosen to celebrate Kristina Borisova as our consultant of the semester. Since the beginning of the semester, Kristina has done an exemplary job as a consultant. She is always going above and beyond the call of duty, providing excellent customer service to any patron she has assisted. The quality of service Kristina provides has been a model to all consultants, especially her peers in the newly hired staff this semester, showing them the level of service we expect. She is always willing to help her fellow consultants if they run into any problems, volunteers to go out to the other labs, even when it is extremely cold out, and makes sure lab policies are enforced. Kristina is definitely one of the most outstanding and professional consultants of this semester. Kristina is a hardworking individual with many positive attributes. She is always willing to help a patron or co-worker in need. Trouble shooting skills are important as a consultant, and Kristina certainly excels in the area. She rarely asks a supervisor for help on a technically issue unless it is particularly puzzling. Kristina is also very reliable. Supervisors can always count on her to be on time if not early to work, and she takes a lot of emergency coverages. Most importantly, she has a positive attitude that is contagious among our staff. A bright smile and resilient nature make her an irreplaceable part of our team. {ae,em}

Spring 2009 College Avenue Supervisor Achievement Award (Spring Semester)

Kristina Borisova quickly started her productive Spring Semester with coordinating much of the administrative work leading up to and following Site Specific training. She took an active role on the NBCS Student Hiring Committee by updating documentation, attending committee meetings, and lobbying for changes and improvements that she believed would benefit OIT. Kristina also put her knowledge of the hiring process to work through teaching our new supervisors in training the ropes of application reviews, applicant tracking, and interviews. In addition to her hiring duties, Kristina worked numerous hours to update the new employee manual. Beyond her regular duties, Kristina did a splendid job of showcasing The Alcove, College Avenue's new collaborative learning space, on Rutgers Day. Kristina has become one of the more prominent and proactive leaders on College Avenue. Kristina is not shy about her opinions and will be sure to let you know what she thinks, often bringing new ideas and proposals to the table. This is truly appreciated since student input and constructive suggestions are much needed. Many times her managers ask her to complete a project or task, but are likely to discover she is already working on it or it is done. When it comes to work ethic, she is efficient, organized, and incredibly dependable. She is always making sure that the lab is running smoothly. For example, she has made the hiring process this year a lot easier on everyone by coordinating much of the hiring efforts on College Avenue, and reviewing paperwork issues during the NBCS New Employee Training. Kristina not only watches over the lab, but she also looks out for her fellow supervisors and consultants. Kristina makes it a point to keep her fellow supervisors well-fed by bringing in fruit and other baked goods. Her light-hearted humor and wit make her a pleasure to work with. Kristina also likes to make sure the Supervisor Office is clean and in order. Her pleasant personality and leadership skills demonstrate to our staff how important she is to our staff. It is for these reasons that we are proud to announce Kristina Borisova as College Avenue's Supervisor of the Semester. {mmf,cmb,bo}

Paul Bossi

October 2014 Livingston Consultant of the Month (Fall Semester)

Paul has done outstanding work here at Livingston. As a veteran consultant, he is well-versed with all sorts of lab issues. He quickly takes care of anything that comes his way, all while sharing his infectious smile and laugh with those around him. Though Paul only handled his first Dispatch ticket this semester, he has since grown to be one of our most experienced and knowledgeable Dispatch consultants here at Livingston. Currently, he has our busiest Dispatch shift and he handled this with absolutely no difficulty. His fantastic work ethic and character make him an excellent role model for other consultants. For these reasons, we are happy to choose Paul Bossi as an October 2014 Livingston Consultant of the Month. Please join us in congratulating Paul on this achievement! {mm,lw}

Spring 2015 Livingston Consultant Achievement Award (Spring Semester)

In his time here, Paul Bossi has become one of the most memorable consultants we have had here on the Livingston campus. Paul has time and time again proven himself as one of Livingston's great assets. Paul is reliable and always doing everything he can to arrive to a shift on time; even if that means leaving his home 3 hours before the start of his shift to make a normally hour long drive to ensure he wouldn't be late during a rain/snow storm. Paul has resolved numerous Dispatch tickets this semester, has taken many hard to fill late night coverages and overnight shifts, and has proven to be one of our most friendly consultants. He is always cracking jokes but never loses the ability to be serious when the situation calls for it. Paul's achievements have earned him numerous PTS Badges including a Gold badge for Merits. Paul is graduating this semester and we are truly sad to see him go. Congratulations Paul Bossi on being named the Spring 2015 Livingston Consultant of the Semester (and, with this, earning the Gold Achievement Award)! {rw,aps,lw}

Erik Botsko

February 2015 College Avenue Consultant of the Month (Spring Semester)

Since joining our team in Fall 2014, Erik has been a reliable and valuable consultant at CACC. Erik is the first person to assist a patron with any issues they may have. He is also quite observant, bringing any abnormalities about the lab environment to the attention of our management team. Moreover, Erik is always willing to go the extra mile to ensure the lab is functioning properly. He never hesitates to assist with an extra project or to help out fellow staff members with a task. Friendly and knowledgeable, Erik has proven to be an exceptional asset to our team, going above and beyond the normal duties of consultant when need be. Erik, your hard work has not gone unnoticed. Thanks for always doing your best. Keep up the good work! {ls}

Tricinda Bousquet

April 2003 Cook/Douglass Consultant of the Month (Spring Semester)

Tricinda has long been one of the finer consultants at the Cook/Douglass campus. She is so steady and so consistently good at her job that we as managers and supervisors have to be careful not to take her for granted. She has developed a wonderful work ethic and has been praised many times by our user community in feedback correspondence. She is very proactive. You don't often see her sitting around behind the counter as she likes to get out and help people. She has become very adept at her job and is now one of our most knowledgeable consultants. And we want her to know that she is not taken for granted and management has appreciated her hard work and dedication throughout the years at the Cook/Douglass labs. Thanks Tricinda. We wish you all the best! {pd}

Melissa Boyd

Spring 2009 Help Desk Consultant Achievement Award (Spring Semester)

Melissa began working for the Help Desk during the Fall of 2008. Since then, she has learned a great deal and has excelled in her performance. Melissa is known for her excellent communication and customer service skills. She also writes very impressive tickets and follows procedures very well. Currently, she is pursuing an undergrad degree in Geology and plans to attend graduate school. Prior to studying Geology, Melissa served five years in the US Army as an air traffic controller and spent one year in Afghanistan. After completing a Masters in Geology, Melissa hopes to one day become a professor. Her hobbies include paleontology and outdoor activities such as running, biking and hiking. Melissa says that part she enjoys most about this job is that she learns something new almost every day from her experiences with users and from her coworkers. She says she came in knowing much less about technology than she does now and she is honored to receive this award. Melissa, keep up the good work and congratulations on being named the Help Desk Consultant of the Semester for the Spring of 2009! {sm}

October 2011 Operations Consultant of the Month (Fall Semester)

Melissa began working for the Help Desk in the Fall of 2008 and was then promoted to Operations in the Spring of 2011. Melissa consistently provides exceptional customer service and has taken multiple calls on the Sakai support line. She also diligently reads and responds to her email and provides detailed error reports to system administrators. When possible, Melissa is often willing to take coverage and goes out of her way to come into work even when she isn't feeling great - we appreciate her efforts to avoid calling out. Melissa is majoring in Sociology and will graduate this May. During her free time, she enjoys hiking, running, camping, and video games, especially Call of Duty. Melissa's favorite thing about working for NBCS is that she learns something new every day either from supervisors, coworkers, or users. Keep up the great work and congratulations on being named Operator of the Month for October 2011. {tb}

October 2012 Operations Consultant of the Month (Fall Semester)

Melissa was originally hired by the Help Desk in the Spring of 2008, beginning to take shifts in August of the same year. She was promoted to Operations in January of 2011, and continues to maintain Help Desk shifts making her the longest standing Help Desk consultant on current payroll. Melissa has won previous Help Desk awards including Consultant of the Month (Oct 2011), and two Customer Service Awards (Jan 2011 & Aug 2011) which is not surprising given her strong customer service skills. Today however, we would like to recognize her as Operations Consultant of the Month with consideration to her ongoing support and efforts she applies within this position. She maintains a good grasp of Operations responsibilities, consistently uses good judgment and follows outlined protocols. This month Melissa handled a VPN outage while on shift, contacting TD, ensuring the problem was properly handed off for action and followed up with her management appropriately. Given her experience, she handles such situations calmly, is not afraid to ask questions on procedures, and does not hesitate to refer to her Supervisors when necessary. She is a great asset to Operations and is considered a role-model consultant. Melissa recently graduated from Rutgers after returning from a summer trip to Turkey, participating in the Study Abroad program which completed her degree in Geology. Congratulations, Melissa for being selected the Operations Consultant of the Month for October 2012. {vmv}

Spring 2014 Operations Supervisor Achievement Award (Spring Semester)

Melissa has worked for NBCS since 2008. Over this period Melissa has proven time and time again that she is dependable, knowledgeable, and capable of handling issues that come her way. Melissa is able to concurrently manage the duties of being an Operations supervisor and a Center Square supervisor, which is no small task. Additionally she is an active member of the Help Desk's scheduling team, ensuring scheduling matters are handled in a prompt and efficient manner. Melissa demonstrates exemplary qualities that others should strive to achieve. Just this month Melissa had to use her knowledge of Rutgers systems to identify an issue with the RATS User Support Tool (RUST). Staff were having issues with RUST in that everyone was getting a 504 error after searching a NetID. Melissa helped determine which host was causing the issue and communicated this knowledge to staff so that they could leave that host off the search and continue using RUST again. She also worked in communicating this to the system administrators to have the issue addressed. Melissa's multifaceted knowledge allows her to provide guidance on a wide variety of calls the Help Desk receives, including uncommon issues related to other systems such as Sakai. Melissa communicates effectively with staff both above and under her position and is a pleasure to work along side of. Melissa is currently working towards a second degree in Evolutionary Anthropology and intends to pursue a PhD in geological sciences, with a focus on paleoenvironmental reconstructions in East Africa. For all the reasons mentioned and more, we are proud to name Melissa the Operations Supervisor of the Semester. {db}

Greg Boyle

February 2003 Help Desk Consultant of the Month (Spring Semester)

Not long after joining the staff of the Help Desk, Greg proved himself very effective in helping our callers. He volunteered to work last summer when the Help Desk experienced an unexpected high volume of calls. In addition to having a strong and diverse knowledge base, Greg has made a point of learning new technologies, such as RUWireless, to help better assist Help Desk callers. His determination shows in the initiative he takes in solving every problem that comes his way, even those outside of normal Help Desk operations. His patience and courtesy with users is rivaled only by his love of coffee, and we consider him a valuable asset to our Help Desk. A resident of Edison, NJ, Greg is a psychology major with an English minor and is expecting to graduate in 2004. Well done, Greg! {kb}

Ramnath Brahma

October 2009 Busch Consultant of the Month (Fall Semester)

Ramnath has consistently been one of our strongest all around consultants. He arrives to his shifts ready to work hard and is always at his best. He is outgoing, kind, and has a great sense of responsibility. When not doing his own duties, which include going out on dispatches and answering phone calls, he is helping others. Both consultants and patrons alike know that Ramnath is always there to help and they don't hesitate to ask him for assistance. Ramnath is always willing to help out whenever he can. Whether it's picking up a new shift in the middle of the semester because it opened up, or just taking coverage off the coverage page. His customer service is matched by his technical knowledge, from restoring a student's dorm networking connection to showing a patron how to use lab software. Both in the labs or on a dispatch, Ramnath knows his stuff, and if he comes across something he doesn’t know, he's always willing to do what it takes to find the answer. Congratulations Ram! {cf,ps,sh,ag,mb}

Jason Brant

Fall 1999 Livingston Consultant Achievement Award (Fall Semester)

Jason has been a veteran consultant at Livingston for over 2 years. Over the semesters he has shown a special interest in both Tillett and especially Kilmer. Jason is very good with people, whether it be users or fellow consultants, and he frequently tours the lab. When he doesn't know an answer, he tries his best to achieve a solution that will make the user happy. Jason is also extremely knowledgeable and shows exceptional skill with UNIX. In fact, he recently got a perfect score on his technical evaluation. We appreciate Jason's commitment and meritorious contributions to the lab. {cb}

September 2002 Livingston Consultant of the Month (Fall Semester)

Jason Brant (or Flip as he is known to most) is a true example of what value a veteran consultant can bring to the CCF community. His guidance and assistance to the lab's patrons and staff are exceptional. This is not the first time in Jason's five years that he has been recognized. He earned the Livingston Consultant Achievement award in the Fall of 1999 for his outstanding work. Flip continues the high level of dedication and performance that earned him that award, today. Thus far this semester he has assisted in helping acclimate the new staff to the lab environment, brought lab problems to the attention of management, and kept an ever watchful eye on the lab during the overnights. Please join us in congratulating him. {cb, lw}

September 2004 Livingston Consultant of the Month (Fall Semester)

Jason has been one of the longest serving consultants at CCF. It should come as no surprise to those that know Flip that this is his third Consultant Recognition Award in over 7 years. In that time he has demonstrated his extensive knowledge and expertise in many ways. Most recently he has been earning his title of Senior Consultant helping to educate the new staff while making sure all of our patrons are satisfied customers. The management team wishes to thank him for his tireless efforts in supporting the lab on top of his already hectic schedule. Please join us in congratulating him on this well deserved award. {cb}

Spring 2006 Livingston Consultant Achievement Award (Spring Semester)

Jason "Flipsta" Brant has been with CCF since 1997, making him our most senior consultant. Over his nearly decade-long tenure, Jason has proven himself again and again to be a dedicated consultant, an asset to the lab, and a great friend. Jason is always quick to jump to the aid of patrons or his fellow consultants, bringing his wealth of experience, technical ability, and outstanding customer service to any problem.

Before Jason started working at CCF, he was not that interested in computers. However, after experiencing excellent customer service from a consultant who helped him with some Unix problems, Jason got a job with the labs to help people in the same way. Over the past 9 years, his experience and technical ability have grown, and he has not lost his passion for helping and teaching others. Though initially trained as a civil engineer, eventually Jason's focus on helping people led him to other positions in the same vein as CCF. In addition to the labs, he also currently works as a Quality Assurance analyst. Many consultants over the years have been helped during their first few weeks with CCF by Jason's friendly and good-natured mentoring. Even late night consultants or those who work off-hours get to know Jason from his cheerful and helpful manner during trainings and events. Despite his long tenure, Jason's continuing dedication and enthusiasm continue to set him apart.

When asked, Jason cites the relaxed atmosphere, friendly coworkers, and opportunity to help people as a few of his reasons sticking around over the years. Though he had been hoping to make it to 10 years, this will unfortunately be Jason's last semester with CCF. Please join us in congratulating him on this award, thanking him for his years of talented and dedicated service, and wishing him well in his future pursuits. {js}

Keaton Brenneman

September 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Even though this is his first semester as a ResNet Dispatch consultant, Keaton was very quick to pick up on troubleshooting knowledge and was very helpful during SWAT and throughout the first month of dispatch. Since the semester started, he has been on point with following up with patrons, and making sure patrons are taken care of. He was even able to resolve 10 tickets in the space of 3 hours with another supervisor working with him. He is always eager to learn more about Dispatch with regards to new problems that could come up and how he could resolve them. He also makes sure that tickets are handled fully according to the procedure. Keaton has become an integral part of the C/D ResNet Dispatch team as well as the lab in general. For these efforts and more, we congratulate Keaton on being consultant of the month for September. {zh}

Enrique Breuer

September 2010 Livingston Consultant of the Month (Fall Semester)

Enrique Breuer is a veteran consultant who has worked for NBCS for three years, providing patrons with great customer service and serving as a role model for other consultants. Be it during a lab or dispatch shift, Enrique has proven to be an outstanding employee and co-worker providing reliable top-notch service to the lab. He sets an example for his fellow consultants by aggressively doing rounds and sharing tips from his years of experience. This year, Enrique has already demonstrated his proficiency and reliability by helping the Livingston team during SWAT Move-In weekend, as well as helping to ensure a smooth start to the new school year. He often shares feedback and suggestions with management to help the lab and staff offer the best service for students, faculty and staff. Please join us in congratulating Enrique Breuer on being named a Consultant of the Month for September 2010! {ew,lw,mk,LW}

Nathan Brewer

April 2003 Help Desk Consultant of the Month (Spring Semester)

Nathan Brewer joined the staff of the Help Desk last year. While quiet and low-key, Nathan has shown skill and flexibility in answering callers' questions. He also enjoys the respect of his colleagues, several of whom cast votes for Nate's candidacy for Consultant of the Month. He works hard to resolve the caller's problems that come his way and has demonstrated a extensive knowledge base, but always presented in an understandable manner. Nathan hails from Newport, NH, a New England town famous as the onetime home of John Roulstone, author of the children's nursery rhyme "Mary Had a Little Lamb." He is a Computer Science major with a minor in General History. {jba}

Ginger Bright

April 2007 College Avenue Consultant of the Month (Spring Semester)

Ginger stands out as one of the most hardworking and dedicated consultants that we have at College Avenue this semester. In her second semester at CACC, she leads by example. Ginger is always enforcing policies and doing her rounds. She is very friendly with her fellow consultants and does not hesitate in seeking help. Ginger has been consistently taking coverage and is always available for emergency coverages. Please join us in congratulating Ginger. {tc}

Paul Brighton

October 2000 Cook/Douglass Consultant of the Month (Fall Semester)

Joining the Cook/Douglass staff this semester, Paul has proven himself to be responsible and resourceful. Paul goes beyond what is expected of him to ensure that the lab is running well. He is very quick to learn new things and shown how much he values learning through his active participation in consultant classes. Paul has a way with lab patrons that makes him easy for them to understand and uses humor to help them through stressful problems. {ss}

Jason Britton

November 2010 Operations Consultant of the Month (Fall Semester)

Hired by Operations in February 2006, Jason Britton has been with us long enough to understand the position of Operator better than most. Jason has maintained nights and overnight shifts consistently through the years, often handling odd situations with little immediate guidance available. He has done well in this respect, and has consistently handled his responsibilities with ease. Jason is being recognized as Operator of the month for his dependability and efficiency as an Operations Consultant. Jason graduated with a degree in IT, and will be leaving us at the end of January 2011. We wish him the best of luck in all his future endeavors. Thanks for the great work, Jason! {vv}

Tamara Brizard

October 2004 ResNet Consultant of the Month (Fall Semester)

Tamara has been going strong since school started two months ago. She came into ResNet as a new consultant this year, and has been able to take over tickets on Douglass and complete more then 5 tickets a week. She also works in the office and soaks up as much information as possible, and has turned into a very well rounded employee. Tamara is always involved with the group discussions in the office, and strives to work with her co-workers on new and unsolved issues. Her determined nature allows her to get to the root of the toughest problems and share her knowledge with the rest of the staff. Tamara's phenomenal performance in September has continued into October and shows no sign of slowing down. {am,ml}

Olivia Brogan

April 2017 Busch Consultant of the Month (Spring Semester)

Olivia has always been a joy to have behind the consultant station, where she greets everyone with a warm smile every shift she works. Along with her bright personality, Olivia is an exceptionally diligent consultant, checking every detail of the lab during her rounds to ensure that it is properly maintained and the policies are enforced. She has also proven to be incredibly reliable in opening and maintaining our satellite labs, such as BEST and LSM. Through every problem she encounters, she is resilient and continues to troubleshoot until the issue is resolved. It is not until after all troubleshooting steps have been exhausted that she contacts a supervisor. Olivia is always a pleasure to be around with such a wonderful attitude, and we are more than happy to award her Consultant of the Month of April 2017. Congratulations on a much deserved award! {alg,jmo,mp}

Kenneth Brooks

February 2010 Busch Consultant of the Month (Spring Semester)

Kenny Brooks is nothing short of a diligent and responsible consultant. With the superhuman ability to handle the workload of a thousand consultants, Kenny is a consulting machine beast man. While Kenny primarily works shifts at night, his tenacity during his shifts makes it seem like he is working during the mid-day rush of patrons. Kenny makes the cleanliness and functionality of the lab a part of his top priority and ensures that all chairs are pushed in, garbage thrown in the cans, and printers in the closed IMLs be completely stocked with paper. His will to do a stellar job around the lab is never-ceasing. Any shift that's lucky enough to have Kenny on board is no longer a shift, but instead a super shift, where dizzying levels of efficiency are reached. It is this attention to detail that made selecting Kmbrooks a no-brainer. Congratulations! {cf,kp}

Rich Brown

September 2005 ResNet Consultant of the Month (Fall Semester)

Since the start of his career with OIT, Rich has proven to be an incredible asset and an invaluable addition to the ResNet staff. A dedicated member of the office team, Rich is often first to field and resolve questions from the Help Desk. His wealth of technical knowledge combined with his calm and patient demeanor make him an easily approachable and extremely effective consultant. Rich's expertise extends seamlessly from the office to the field; he worked diligently on summer jack surveys and repair operations, as well as SWAT coordination at the start of the semester. Rich has gone above and beyond the call of duty to provide users with exemplary customer service, and to keep the office and organization as a whole running smoothly. {js}

Fall 2005 ResNet Consultant Achievement Award (Fall Semester)

Rich started working for ResNet in the fall of 2004. Since that time, he has distinguished himself on many occasions by displaying both excellent technical knowledge and outstanding customer service skills. He is ever dependable and always willing to help, whether it is by covering shifts in the ResNet office, going on ResNet appointments, or supporting the ResNet field staff. Rich has been recognized in the past as a consultant of the month, and has earned ever-increasing responsibility, both in the office and in the field with a leadership position of a ResNet Swat team. He is always a team player as well as a good leader for his peers, and supports everyone’s efforts to provide excellent customer service to the ResNet community. Although not a critical part of his role at ResNet, Rich has an Australian accent that is loved by all. {se,jw,js,jh}

Thomas Brown

March 2015 College Avenue Consultant of the Month (Spring Semester)

Thomas P. Brown was promoted labs consultant back in September of 2014. Since then, he has become a solid, trustworthy consultant that all of the supervisors can count on to get things done. He is honest, upfront and very fast to complete tasks that go above and beyond the duty of a lab consultant. Tom has a strong desire to learn and is always willing to lend a helping hand. I had the opportunity to get to know Tom personally last semester and he is the type of person we hope all our consultants strive to be, he is fantastic consultant. It is with great satisfaction that we honor Thomas P. Brown Consultant of the Month of March. {jk}

Ryan Brown

April 2016 Consultant of the Month (Spring Semester)

Ryan Brown is a 4th year Biomedical Informatics student at SHRP, with a BS in Mechanical Engineering, a BA in Africana Studies, a minor in Physics, and an MS from NJIT in Occupational Safety and Health Engineering (WOW!). Ryan joined the RBHS student consultant lab team back in September of 2015, and obviously, he is a fast learner and hard worker who quickly became an essential part of the lab team. With Ryan's work ethic, he was one of the first students to be trained as a poster printing consultant. Also, Ryan has helped us in training new FWS students, because he is very friendly and kind toward fellow coworkers, students, staff, and all lab patrons. We even asked Ryan to conduct the monthly inventory checklist, a new task which he took in stride with enthusiasm. He is outspoken, but just and kind, and he has certainly earned the consultant of the month award. {ds,ms}

Warren Brown

March 2016 Cook/Douglass Consultant of the Month (Spring Semester)

Warren is one of our most cheerful and attentive consultants. His amazing personality and enthusiasm is felt by everyone around him. He is consistently proactive and helpful, always putting the patrons first. Just recently Warren spent over two hours helping a walk-in patron. His patience and diligence was definitely appreciated. Warren can always keep up a conversation and makes any patron feel as though they have walked into a room of friends. It's rare to have a shift with Warren and not laugh at his jokes. He is always volunteering to help out and is attentive to details. His wholehearted personality and patience is what makes him a pleasure to work with and we am proud to announce him as Consultant of the Month for March 2016. Congratulations Warren and keep up the great work! {sr}

Matthew J Bruccoleri

April 2017 Help Desk Consultant of the Month (Spring Semester)

Matt started as a Help Desk Consultant in the Fall of 2015; since then, his hard work as a consultant has led him to rise through the ranks to recently become a Level 2 Consultant. Matt has displayed exemplary customer service and knowledge throughout his time with us. Many of his co-workers describe him as a friendly person who strives to maintain a positive attitude during his shifts. Matt's future goals here are to expand his knowledge by attaining Network and Application Support training. With a graduation date of May 2019, Matt is on track to major in Computer Science with a minor in Music. Passionate about music, Matt can be found playing his guitar in his spare time. He also plans on vacationing in California this summer, which he is very excited about! Congratulations, Matt, on your Level 1 Consultant of the Month award, and thank you for your excellent performance! {mh,ro}

Spring 2018 Help Desk Supervisor Achievement Award (Spring Semester)

We are very happy to award Matt Bruccoleri with the Network Support Assistant Supervisor Achievement Award for Spring 2018! Matt began working with the Help Desk during the Fall of 2015 as a work-study consultant and transitioned to a regular consultant position during the Winter of 2015. Matt became Network and Escalation Support certified in the Fall of 2017 and has quickly become one of the most valuable members of our Network Support team as an experienced troubleshooter of network switch issues. Matt has helped train new consultants and mentored our existing staff. Matt has also been an active member of the Training Leaders committee where he participated in creating new materials in preparation for the Help Desk summer trainings and refresher. Matt has also been a pioneer in testing and deploying the new wireless MAB tool service, helping us isolate firewall and device issues before the service is fully announced. Outside of the Help Des, Matt enjoys playing the guitar and listening to music. He also enjoys the outdoors, tennis and biking! Matt will be graduating next Spring with a degree in Computer Science and a minor in Music. Thank you for all your hard work and congratulations! {sa,nj}

Jamie Bruno

September 2007 College Avenue Consultant of the Month (Fall Semester)

Jamie has been an exemplary consultant for the past several semesters. We feel this award is well deserved not only for her performance during the month of September, but also for all her hard work this summer. Also willing to lend a hand, Jamie went above and beyond in designing all the new signs for the College Avenue Campus. Her good natured and helpful attitude has set high standards of customer service here at College Ave. We would like to thank her for all her hard work and dedication she has shown. Please join us in congratulating Jamie Bruno on receiving September. {lv}

Nicole Bruno

October 2012 Livingston Consultant of the Month (Fall Semester)

Nicole has quickly risen through the ranks from a new consultant to one of the labs' most reliable. Nicole is always eager to help anyone in need. With her charming personality and genuine smile, Nicole is able to meet any situation as if she has had several years of experience. Her presence in the lab immediately brightens the mood of others around her. Nicole works very hard in all she does and is thorough in her work. She seems to always be in motion ensuring the labs are running optimally and patrons get the assistance they need. Nicole's kindness serves as a gift to the labs and the patrons who use it. We are happy to award the first, of what we believe will be many, awards to Nicole. Congratulations Nicole, on being a named an October 2012 Consultant of the Month for Livingston! Keep up the exemplary work. {ka,lw}

November 2013 Livingston Consultant of the Month (Fall Semester)

Nicole has been working for the Livingston Computing Center since the fall of 2012, and in that time she has grown into an integral part of our consultant team. She provides wonderful customer service exemplified by her being awarded a customer service award for exemplary handling of a situation at the Kilmer library. Something that Nicole has made clear to the Livingston supervisors is that her desire to learn all she can from the consultant position is unending. Recently, Nicole has become ResNet dispatch certified, as her ambition to advance in NBCS continues to grow. Nicole is very approachable and friendly. She will frequently engage patrons in conversation as they are stapling at the consultant station, greet them as they walk into the lab, and wish them a good day as they leave. It is because of her welcoming personality that patrons repeatedly come to her for assistance during her shifts. Nicole's performance has stood out to Livingston management during the month of November for her consistently great customer service, and her ability to inspire others to emulate her performance. Please join us in congratulating Nicole on being named November 2013 Consultant of the Month for the Livingston Campus. Congratulations, Nicole! {bf,lw}

Brian Brzezinski

October 2005 Busch Consultant of the Month (Fall Semester)

Brian is not your everyday consultant. He is not satisfied with just his commendable assistance of patrons in LSM. Brian desires perfection, and he makes this wish known by sending detailed reports of lab events. He goes out of his way to make sure that we know about potential problems, letting us know when they arise, giving us ample time and warning to deal with it effectively. With Brian as our watchdog, we can be sure that ARC and LSM are running at the topmost efficiency. Because of his exceptional diligence, we would like thank Brian and award him as this months consultant of the month. {jl}

Fall 2005 Busch Consultant Achievement Award (Fall Semester)

Rarely will you walk in the lab and find someone more excited to be working then when you see Brian. He is always enthusiastic and smiling when he's working. His sparkling personality is infectious to those he works with as well as the patrons he helps. He makes every person that approaches him feel important and special, giving them his undivided attention. In addition to his attention to the patrons and his co-workers, Brian is also extremely detail oriented when it comes to the lab equipment. He makes sure that the management team is aware of any problems that occur in the lab when he works. Brian does a thorough job of troubleshooting before reporting the machine, making sure that no stone was left unturned in his attempt to get the machine back up and running. He also makes sure that the labs are stocked with supplies before they run out so that the consultants relieving him don't have to worry about it. Brian is a joy to work with and we appreciate all of the work that he has done for us this semester. Thank you Brian and keep up the good work. {mnb}

Bianca Bucuresteanu

February 2015 Help Desk Consultant of the Month (Spring Semester)

Bianca started at the Help Desk in the Fall 2014 semester and has become a valued member of the Help Desk. She has a strong work ethic and does her best to help out the Help Desk when she can by taking coverage, helping with projects, and going above and beyond what is needed from her as a Help Desk consultant. She enjoys working for the Help Desk because of how much she is able to learn and how the Help Desk has taught her so much technical knowledge. She would like consultants to remember to try their best and to not be nervous. Besides working at the Help Desk, she is busy with classes and volunteering. Bianca is currently a junior studying Biology and she volunteers as an EMT. When she does have free time, she enjoys reading and skiing. To top it all off, if she had any kind of magic power, it would be teleportation so she could go wherever she wants, whenever she wants. {sm}

Spring 2016 Help Desk Supervisor Achievement Award (Spring Semester)

The Help Desk is honored to announce Bianca Bucuresteanu as our Spring 2016 Level 1 Supervisor of the Semester! Bianca joined the Help Desk in Fall 2014 and was promoted to Level 1 Supervisor in Fall 2015. During this time, Bianca quickly became one of Help Desk's most reliable supervisors. Her infectious smile and positive attitude in assisting users and coworkers alike is noticed and appreciated by everyone she assists. Whether it be leading Supervisor meetings, training new consultants, or decorating the Help Desk, Bianca excels at whatever is thrown her way. Bianca is a senior studying Biology and her minor is in Cognitive Sciences. She will be graduating this May and will be attending Graduate school in the Fall. She hopes to become a "cool' dentist someday. In her free time, she can be seen saving lives as an EMT or taking it a little easier and watching shows on Netflix while eating mushroom pizza from Dominos or the local pizzeria, depending on her mood. She loves the Food Network and HGTV--her favorite show is "International House Hunters", though she says she will watch anything on these networks. Her advice to new and old consultants is "Don't be afraid to ask questions". She says that she enjoys working with the people here and she is excited for the future. Congratulations Bianca, and thank you for your continued excellence here at the Help Desk! {ep,pb}

Thomas Buono

October 2007 Help Desk Consultant of the Month (Fall Semester)

Tom began working for the Help Desk in the fall of this year, and has already proved himself to be a stellar consultant. Tom shows great troubleshooting skills, writes highly detailed tickets, communicates well with the rest of the staff and provides excellent customer service, sometimes staying on calls for over an hour in order to help users as much as possible. Overall, Tom makes a great addition to the Help Desk team. Tom is currently majoring in Computer Engineering, and is currently set to graduate in 2009. Thanks and keep up the good work, Tom. {la}

Fall 2007 Help Desk Consultant Achievement Award (Fall Semester)

This past semester has graced the Help Desk with a number of outstanding new consultants, and still Tom has managed to stand out. Between arriving to shift early consistently, covering a number of shifts, even receiving Consultant of the Month this past October, Tom has certainly shown excellence in his field. All this is on top of his already impressive skill set; such as his patience and rapport with customers, the depth of his technical background, and his familiarity with the various tools and programs used at the Help Desk. Tom is currently majoring in Computer Engineering, and is currently set to graduate in 2009. {la}

Philip Buonomo

September 2009 Help Desk Consultant of the Month (Fall Semester)

At the start of every school year we see a few consultants stand out right out of the gate, and this year was no different. Even though this is Phil's first semester working at the Help Desk, he has already proven to be an excellent asset to the team. Phil is always cheerful and willing to help out in any way possible, but what has stood out most is his ability to remain calm and cool during very difficult situations. Phil has provided excellent customer service during his short time with us, and he makes sure that users' issues are resolved efficiently. Phil is majoring in Electrical Engineering, and he enjoys playing computer games and racquetball. We would like to congratulate Phil for earning September 2009 Consultant of the Month.

Fall 2009 Help Desk Consultant Achievement Award (Fall Semester)

Phil began working for the Help Desk in September of 2009. Over the past few months, Phil has stood out as an excellent addition to the help desk team. Often times, he will come in early to shift and provide coverage for other consultants. Phil is always more than willing to help out fellow consultants, supervisors, and users alike. It is his great work ethic that allows him to provide the users with such an extraordinary experience. We have received many compliments from users about the great customer service that Phil provides. Phil is always willing to go above and beyond and he will never a leave a question unanswered. Phil truly enjoys working for the Help Desk and he is honored to have won this award. He said that his favorite part is how much he has learned about Macs. While he is still a PC user, he appreciates that now he is proficient with Macs. Phil is majoring in Electrical Engineering. He enjoys playing computer games, especially Starcraft, and racquetball. The entire Help Desk Supervisory Team would like to congratulate Phil on earning Consultant of the Semester for Fall 2009. {tb}

Julia Burmistrova

October 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Julia has consistently been one of the most reliable consultants in our lab. She is very friendly, attentive, and punctual. She always makes sure the labs are running smoothly, either on shift or off. She never hesitates to contact the supervisory team if anything looks askew, and always suggests to us new ideas to make Cook/Douglass labs even better. When on shift, she is always one of the first ones to help out a patron and goes out of her way to make sure all patron questions are answered. On top of that, she makes sure to take anything that needs to be thrown away, out to the dumpster in order to keep the labs neat and tidy at the end of her shift. It is for these reasons and more that Julia Burmistrova has been picked to be Cook/Douglass Consultant of the Month for October 2015. Congratulations Julia! {zh}

Spring 2017 Cook/Douglass Consultant Achievement Award (Spring Semester)

Julia is one of our most seasoned consultants, and that is plain to see in all the work that she does here at the labs. From a customer service standpoint, Julia is nothing less than amazing and has been from the very start. Within her first week of working at OIT, two separate patrons sent in compliments on her exemplary service. She is approachable and professional, and never fails to go out her way to help the patrons as best as she can. Julia is also quick to notice a problem and act on it before it becomes a larger issue. She never shies away from trying to solve an issue, but is good at recognizing when and how an issue should be escalated. Part of why she excels in this area is due to the fact that, Julia is incredibly communicative. When there are issues that she cannot resolve, she is efficient in passing along all relevant information to the supervisors and will always ask if there is anything else she can do. Julia's communication skills are also evident in her enthusiasm for improving the labs. She never hesitates to provide feedback and suggestions, and has been instrumental in several changes at the labs. Our current procedure for downing printers was implemented thanks to one of her suggestions. A lot of the feedback supervisors receive is pointing out problems, but Julia has always given credit where credit is due, and complimented her co-workers on their excellent performance when given the chance. She consistently goes above and beyond as well, going so far as to even go pick up extra pizza for SST when she realized the supervisors were swamped and that was a way she could help. Beyond her amazing work ethic, Julia is a joy to work with. She's friendly and funny and altogether everything you could want from a co-worker. All in all, this award has been a long time coming, and we are thrilled to announce Julia as the Spring 2017 Consultant of the Semester. {jk}

Jon Burnley

March 2017 Busch Consultant of the Month (Spring Semester)

Jon Burnley has been part of the Busch staff since Fall 2016. Since his first day, he consistently approaches all issues he encounters with his trademark positive attitude, handling each problem with an excellent level of professionalism and cordiality. Jon greets both lab patrons and his coworkers with beaming smiles, and listens attentively and works effectively to assist others. Through these means, he has shown himself to be a great support at not only our main hub ARC, but at our satellite sites like RBHS and BEST. Jon has been praised by his fellow consultants as being an exceptionally diligent and proactive consultant, always willing to contribute to solving any issue that arises. His never ending positivity and thoroughness are what makes the labs here as open and well-functioning as they can be, and for that, we are proud to award him Consultant of the Month. Congratulations! {mp,cmd,amk}

Ryan Bush

March 2016 Cook/Douglass Consultant of the Month (Spring Semester)

Ryan has been an outstanding lab consultant at Cook/Douglass labs. He comes in everyday with an undeterred attitude to ensure patrons leave the labs not only satisfied but happy, even when he is off shift. Whenever he comes across a difficult situation, he takes it as a challenge to learn from it if he is unable to solve it so he knows how to handle it for future. With his excellent customer service skills, it is assured that daily lab operations go off without a hitch, and with Ryan's constant feedback it is ensured that our labs continue to improve. Congratulations Ryan, we are happy to have you as our Consultant of the Month for March 2016! {zh}

Tomislav Butkovic

Spring 2010 Help Desk Supervisor Achievement Award (Spring Semester)

Despite being one of the more soft-spoken supervisors at the Help Desk, Tomislav is an extraordinarily friendly and knowledgeable staff member. His technical knowledge and amicable personality make working with him rewarding and enjoyable. Tomislav began working for the Help Desk in the Fall of 2007. Because of his calm demeanor, great work ethic and his attention to detail, he was promoted to an SIT position in January, 2009 and later to an Assistant Supervisor in May, 2009. This past semester Tomislav has been an invaluable asset to our organization, both by regularly updating documentation for consultants' use and his input with the day-to-day goings on of the Help Desk. He's been a great mentor, follows up with PTS issues promptly and helps out his mentees whenever he can. He works closely with consultants, supervisors and full time staff alike to ensure that the Help Desk operates as smoothly as possible. Tomislav is graduating in October 2011 with a double major in visual arts and comparative literature. We'd like to congratulate him on this award. {la,jf}

Michael Butler

February 2004 Busch Consultant of the Month (Spring Semester)

Mike Butler has worked for CCF for over a year and a half now, and in that time he has greatly proven his worth. Equipped with an amazingly dry sense of humor, Mike has the ability to make users, coworkers, and supervisors alike laugh and feel at ease in the lab. He also possesses extensive technical knowledge which comes in handy in many situations, as well as a strong desire to help those in need. We are proud to have Mike in our lab. {jfw}

Ellis Butler

Spring 2013 Busch Consultant Achievement Award (Spring Semester)

Ellis always brightens up the lab. She's been with us just over a year and during that time she is consistently an uplifting force for everyone that she works with. She has maintained a perfect PTS record, always volunteers to help when something is going on, and shows legitimate interest in addressing consultant issues while maintaining a sunny disposition. Her friendly personality and her willingness to help others ensures a pleasant environment in the lab for both patrons and other consultants. Ellis is always on top of issues in the lab and has proven time and time again that she can handle the lab at its busiest times. Whenever she's working, you get a sense that the lab is in good hands. She is one of our most reliable and hardworking consultants. When patrons come up to her with a question, she quickly does her best to obtain a solution or resolve the problem. You will always find Elis brightening up the lab with her friendly presence and a smile on her face. Ellis' consistently great performance for the past semester has proven that she is very well deserving of Spring 2013's Consultant of the Semester Award! Stay awesome, Ellis! {ko,ss,pp}

Arooj Butt

February 2003 College Avenue Consultant of the Month (Spring Semester)

Arooj as been an exemplary consultant at the College Avenue labs since she start working for us last semester. She is responsible, attentive, and personable. She performs well in all aspects of her consulting position, including assisting users in a professional and respectful manner and answering users' questions patiently and pleasantly. Arooj is always on her toes to resolve any user's problem and keep the lab running smoothly. She has also proven herself to be dependable when assisting the management team during special projects. It is always a privilege for our staff to work with Arooj.
{sh, ny, jh}

Fall 2005 College Avenue Supervisor Achievement Award (Fall Semester)

The decision for CAC Supervisor of the Semester is always a difficult one to make at the end of each term. CAC has had a long history of supervisors pulling together as strong unit to manage the bustling computer labs of College Avenue (and all the responsibilities expected or otherwise) that come with the job. This semester has been no different in the challenge to select one standout supervisor for the Fall 2005 semester. After much deliberation, we are proud to select Arooj Butt as the CAC Supervisor of the Fall 2005 Semester.

Arooj joined the CAC Management Team in November 2003, and was soon promoted to Assistant Lab Supervisor in January 2004. As one of the senior members of our supervisory staff, Arooj has steadily grown as a leader on College Avenue to consultants and supervisors alike. This semester, she has taken on the responsibilities of overseeing cleaning, sign-ins, updating staff web pages and ITS. To say Arooj has been doing the dirty work at CAC this semester would be an understatement. While few supervisors would enjoy sending out the weekly ITS e-mails for failure to clean, failure to sign-in/out properly, Arooj persevered and was steadfast in her vigilance in maintaining the high standards of CCF. She consults when needed and never turns away a user in need of an answer (or a password change). Arooj has been a fine example to consultants. She exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in her position, by fostering teamwork, and exuding professionalism at all times. Her dedication and hard work have been key factors in the smooth operation of CAC. Arooj truly has the best interest of the lab at heart and works tirelessly to ensure that it operates at its peak. Congratulations, Arooj! Thank you for your dedication and hard work! {mk, lw}