Home Faculty/Staff Students Computing Labs

OIT Student Employee Recognition Program

Previously Honored Consultants – C

Carl Caamano

September 2000 Busch Consultant of the Month (Fall Semester)

We would like to thank you for coming into work a number of open shifts and for your friendly demeanor towards users. In addition, you helped us out during make-account sessions and for completion of a number of projects (i.e. machine cleaning, inventory information gathering and hardware upgrades). Your good performance of your duties and your helpful attitude makes you an outstanding consultant - you are an asset to our organization. {ag}

Joseph Patrick Cabanilla

February 2000 Livingston Consultant of the Month (Spring Semester)

Having been with CCF since the Spring of 1998, Joseph has proven to be a responsible and reliable consultant. He always arrives for his morning shifts on time and happy. We also appreciate his active concern for our satellite lab, Kilmer. His pleasant and outgoing personality is greatly appreciated by his coworkers as well as the lab patrons. {cb}

Ana Cabezas

September 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Although Ana has only been on the team for a few short months, she has approached the job with a confidence and tenacity that is rarely seen in newer consultants. Ana immediately stood out to us by being the only CIT who pursued ResNet training before she was promoted. When she came into the training it was clear that she had taken a lot of time to review the material beforehand and was very well prepared. Her eagerness and hard work ethic continued into her first real shift at SWAT, where she immediately volunteered to put up signs outside the dorms when I was looking for a volunteer. Whenever we would offer her breaks during the day, she would instead ask if there was anywhere she was needed and go back out to the rooms to help out her fellow consultants. Even though she set a high standard for herself from the beginning, she continued to go above and beyond when the semester started. Ana is always asking the supervisors if there is anything else she could do to help out around the labs. She has also been an immeasurable help with coverages, going so far as to cover four shifts on the spot one day as consultants began calling out. When on shift, Ana's expertise of customer service is clear as she patiently answers any and all questions patrons may approach her with. She is also already very well liked among the team here due to her easygoing and friendly attitude that she always brings into the lab. Due to these reasons and many more, the C/D management teams considers ourselves very lucky to have a consultant like Ana on staff. Congratulations on your award, and keep up the amazing work! {ab}

Parniyan Cagatay

March 2001 Busch Consultant of the Month (Spring Semester)

Parniyan has been a consultant with the Busch Campus Computing Centers for 2 semesters now. In her tenure here she always delivers excellent customer service with a smile. Her coworkers all regard her as being extremely pleasant to work with. The management team is also very impressed with her good communication skills and her ability to keep us informed of any problems that may occur. We'd like to congratulate Parniyan for her dedication to the lab and wish her luck in the months to come. {cb}

Spring 2001 Busch Consultant Achievement Award (Spring Semester)

Parniyan has presented herself as a dedicated consultant throughout her time with Busch Campus Computing Centers. She continually delivers her exquisite customer service with a trademark smile. In addition, she is extremely helpful and pleasant towards her fellow co-workers. She is also very helpful to the management team, for she keeps us posted on events and incidents that may happen in the lab. We would like to congratulate Parniyan for her excellent service and devotion to the lab. We wish her great health, happiness, and success as she leaves Rutgers and moves on to a new career. {mn & cb}

Lauren Caliolio

September 2003 Cook/Douglass Consultant of the Month (Fall Semester)

Even though Lauren has only worked at the labs for a month, she has proven herself to be an exceptional consultant and fast learner. She has been willing to cover many hard-to-fill open shifts, and offers to help supervisors with tasks that other consultants would rather not do (checking on Dlib!). Lauren demonstrates a firm understanding of both consultant and lab policies, and shows confidence when performing her duties. Great job and congrats! {mc}

Stephanie Callinan

October 2010 Busch Consultant of the Month (Fall Semester)

Stephanie has just started working for us this semester, but has quickly adapted to the role of lab pharmacist ... err, we mean, consultant ... and, in fact has become one of our best consultants. We're not sure how she does it, but between the rigors of medicinal chemistry and cardio-therapeutics, she arrives at all her shifts with incredible enthusiasm and helpfulness. She's always front-and-center at the consultant computer facing the GAL, poised to answer any questions that come her way. She always greets everyone with a bright smile and a cheerful attitude. This attitude along with her friendly demeanor make her a very approachable and dependable consultant. Not only is she friendly and attentive, but also genuinely cares and wants to help people. Regardless if she is in a NBCS setting or not, Steph will react with kindness and consideration in order to help patrons succeed. These along with her bubbly and optimistic approach to the consultant job are just a few reasons why Stephanie has been named a Busch Consultant of the Month. Congrats Steph! {nf,km,ce,mb,sc}

Raymond Campbell

March 2009 Livingston Consultant of the Month (Spring Semester)

Ray has been a great asset to the Livingston Consultant Staff since he was hired in the Fall 2008 semester. Ray is a great consultant who frequently helps us out by taking tons of coverages. He's in his second semester working for the Labs and has already proven himself to be very helpful both in the labs and out on dorm visits as one of our few distinguished ResNet Certified Consultants. His calm and helpful demeanor when dealing with the users is very reassuring to all. Thanks, Ray, for keeping the Labs (and the Dorms) running smoothly! {kw,mk}

October 2009 Livingston Consultant of the Month (Fall Semester)

Ray is an exemplary employee here at Livingston. Being that he is a veteran this year, Ray knows how to handle his duties with promptness and style. Between taking coverages and keeping up with his everyday activities as a Dispatch consultant, we have come to depend on Ray for his excellent work ethic, pleasant demeanor and reliability. Please join us in congratulating Ray Campbell for October 2009 Consultant of the Month! {ew,lw}

Kevin Cantwell

Spring 2006 Help Desk Consultant Achievement Award (Spring Semester)

Kevin joined the HelpDesk last year and quickly distinguished himself as among out top performers. Currently a junior working towards a mathematics major with a minor in computer science, he has also served in the US Army prior to returning to college. Kevin will be succeeding Sarah Beetham as the new Evening Supervisor this fall. A native of California, where his family still lives, Kevin says of working at the Help Desk, "My experience with the Help Desk has been a pleasant one." And he joked, "I look forward to bossing everyone around next semester." Congratulations, Kevin! {kc,jba}

Michael Cappetta

October 2007 ResNet Consultant of the Month (Fall Semester)

Michael has been an invaluable member of ResNet since his first day two months ago. Mike always works to learn more and consistently goes above and beyond. His friendly outlook and willingness to always lend a hand make him an obvious choice for the consultant of the month position. He has even been known to stay after his appointments to assist users' roommates with their computer questions. Mike is a consultant of the highest caliber, and we honor his effort by naming him our October Consultant of the Month. Congratulations, Mike! {dh}

Cindy Cardona

March 2008 College Avenue Consultant of the Month (Spring Semester)

Cindy has become a very valuable asset to the College Avenue Computer Labs. She always comes to work in a cheerful mood that brightens up everyone's day. Her willingness to help others has made the work environment an enjoyable one. She constantly goes above and beyond what is required of her as a consultant. Her desire to have a clean lab is exemplified in her ability to keep track of the computer tags, monitor printers, and perform rounds, which promotes an efficient lab setting. She enthusiastically works on special projects that are beneficial to her coworkers and patrons. She will not hesitate to cover a shift even when she is only given short notice. Her selfless personality allows her to provide the best customer service possible to lab patrons. Cindy is willing to exhaust all avenues to find the answer to a difficult question or issue that she encounters. For these reasons, we are proud to announce Cindy Cardona as our Consultant of The Month! {bo}

October 2008 College Avenue Consultant of the Month (Fall Semester)

This is Cindy's second year working at CAC. Over the past year she has established herself as a very valuable asset to the computer lab. At the beginning of the Fall semester, she made it a point to help new hires get accustomed to consulting. Cindy has continuously proven that she is a reliable opening consultant. She has recently elected to open the lab at 7:30 AM three days a week for the rest of the permanent schedule. Cindy has also worked on special projects that are aimed at improving the lab. She has been a great help to management and her fellow consultants. She is quick to report an issue along with some insight to reach a viable solution to any problem that occurs. She has also expressed interest in becoming ResNet certified. This exemplifies that she is always trying to sharpen her skills as a consultant in order to provide excellent customer service. For these reasons, we are honored to announce Cindy Cardona as College Avenue Computing Center's Consultant of the Month! {bo}

September 2011 College Avenue Consultant of the Month (Fall Semester)

After taking an extended leave of absence, Cindy Cardona has come back to consulting without missing a beat. New and veteran consultants look up to her with admiration. She makes the lab atmosphere enjoyable for her peers and those who frequent the lab. Cindy was immensely helpful during Hurricane Irene. Cindy was the first consultant willing to work before and after the storm hit New Jersey. Furthermore, the supervisors are greatly appreciative of how quick she is to report an issue or problem in the lab. We are grateful to have such a dedicated worker on the College Avenue staff. We are overjoyed to have Cindy back as a consultant and look forward to working with her this school year. It is for these reasons, we are proud to award Cindy Cardona as College Avenue's Consultant of the Month! {bo}

Fall 2011 College Avenue Consultant Achievement Award (Fall Semester)

Cindy has been nothing less than fantastic this semester. She has consistently gone above and beyond the job description of consultant this semester. Cindy truly cares about the lab and those who frequent it. Software and hardware issues are reported to supervisors immediately when she is on duty. Cindy has been a great help in terms of making sure lab machines are up and running during our busiest time of the year Aside from keeping the lab up and running, Cindy makes her coworkers really happy when she brings in candy and baked goods for everyone. Consultants look up to her because she is so resourceful when it comes to providing customer service. We are honored to have Cindy Cardona working in our labs. We hope that other consultants strive to emulate her hard work, dedication, and attitude towards consulting. Congratulations Cindy, you are very deserving of this recognition and we look forward to working with you in the semesters to come! {bo}

Spring 2013 College Avenue Consultant Achievement Award (Spring Semester)

Cindy is one of our most veteran consultants, having first joined us in 2007 and then returning again in August 2011. In her many years at NBCS, she has brought an incredible degree of professionalism to the position of Consultant and has amassed a staggering amount of knowledge that she uses to provide spectacular customer service. She has had a profound impact on lab operations behind the consultant station as well, regularly taking a hand in training newer generations of consultants and ensuring that her knowledge and "tricks" of the trade are passed on. Her fluency in Spanish has even helped the supervisors out on many occasions and she took the lead in translating instructions in the lab into that language. The College Ave labs would not be the same without Cindy Cardona, and that is why we are more than pleased to name her as our Consultant of the Semester for Spring 2013. {bf}

Angel Cardozo

April 2015 College Avenue Consultant of the Month (Spring Semester)

This semester Angel has been a consultant that truly cares about the well-being of the lab and its patrons. Angel has handled every patron with a sense of care and importance. In addition to his excellent customer service skills, Angel handles difficult situations with determination and grace. This semester in particular, Angel has been faced with a number of unusual scenarios while working shifts at remote sites and has kept a calm head and a positive attitude no matter what issue he is confronted with. Angel is an amazing member of our team at College Ave and it is with great pleasure we award him April 2015 Consultant of the Month. Congratulations and keep up the great work! {jm}

David Carrero

Fall 2013 College Avenue Consultant Achievement Award (Fall Semester)

In the short time that David has been with NBCS, he has quickly become an integral part of our staff. He is consistently looking for opportunities to cover shifts, especially during late nights and overnights. David communicates issues to the supervisory staff in a detailed and eloquent manner. For example, one night in the Records Hall Computer Lab, the projector screen became loose from the wall to which it was attached. Despite the fact that his shift was 10 minutes from ending, David made sure to contact a supervisor to document the problem. During another recent overnight shift, David sent us a detailed email to let us know that although the cleaning system had a glitch which caused his cleaning assignments to disappear from view, he completed them anyway. Because of his thoroughness, we were able to understand the cause of the problem for future occurrences. In addition to his impressive commitment to the job, David brings an extremely friendly attitude to work. He always arrives with as much enthusiasm for getting to know his coworkers as he does for performing the duties of his job. We are extremely grateful to have David as a part of our staff, and are looking forward to his future with NBCS. {em}

September 2014 Operations Consultant of the Month (Fall Semester)

Since starting with us in the Spring semester, David Carrero has been a great asset to the Operations consultant staff. A great person to work with, David is always willing to step up and help out by covering some of our most difficult shifts, especially our overnights. This semester David has taken two overnights on the permanent schedule, a difficult task that we are sure he will be able to live up to. This was helpful during the Fall Temporary period when it is absolutely crucial to have the Operations office staffed and aware 24 hours a day. David never hesitates to reach out to his Supervisors when he has a question, and is always sure to follow proper protocol. These qualities make us glad to have David on our staff. David will be graduating at the end of this semester with a degree in Information Technology and Informatics. Congratulations David, and we hope you keep up the great work throughout the rest of the semester! {za}

February 2015 Help Desk Consultant of the Month (Spring Semester)

Since David began working in Applications Support in the Spring of 2014, he has been an invaluable member of the team. On top of taking classes, working shifts at the Help Desk, and taking coverage at the CACC lab, he is consistently willing to help keep Applications Support staffed 24/7 by signing up for extra shifts. His hard work and scheduling flexibility is a huge asset to Applications Support and is greatly appreciated. David's careful attention to detail when reporting issues as they arise ensures that matters are taken care of in a timely manner whenever he is on shift! When David is not working or attending classes, he enjoys reading interesting news articles, playing video games, and looking for great deals online. He is graduating this semester with a degree in Information Technology and Informatics. Congratulations on being recognized as the Applications Support Consultant of the Month for February, David! {kt}

William Carrington

March 2008 Busch Consultant of the Month (Spring Semester)

Will is the epitome of dedication and professionalism. Not only does he carry himself in a very professional matter, he is extremely friendly and always has that superstar smile. He generally seems to enjoy being at ARC and helping other people. He always lightens the mood in the consultant station with that superstar smile, and makes himself available to help patrons as soon as they need any assistance. Helping others is his top priority and he's always dependable and trustworthy. He is also the first to remember to take stats every hour. Not only does he carry himself in a very professional matter, he is extremely friendly and always has been. His sense of humor and helpful personality makes working at even the most high stress periods a pleasure. {yt,bs,fc,bt}

Fall 2010 Busch Supervisor Achievement Award (Fall Semester)

This semester we have chosen a supervisor that is above all others...mainly because he's the tallest. ;) Will Carrington's smile is contagious and his positive attitude is infectious to both co-workers and patrons alike. You can't help but smile a little wider while Will is around, and he's around a lot. With Will's tough commute, the lab has become a second home and we are lucky to have him. Will makes sure that everything in the lab is running smoothly and keeps on top of the repair problems and working with other supervisors ensures that the lab is working to full capacity. Will is in charge of tutorials making sure that all of the supervisors have completed writing theirs and that consultants have all taken them. Will has been on top of everything in the labs. He can frequently be seen hanging out in the consultant station and making sure that things are running well from there. Consultants that work with him have confidence that he will be able to answer any questions they might have and Will is always available to help them out if they need it including teaching them so they can help the lab patrons better in the future. Will has been very dependable through the semesters. He doesn't let things get him down, no matter what. Will has a great disposition and helps make Busch a fun place to work. He has varied hobbies and interests, so Will is able to hold a conversation with every consultant, supervisor, manager, and patron. He makes you feel like his closest friend and makes you feel welcome. Work seems to be a way of life for him. Will is a valuable member of our management team, his positive attitude, love of his job and commitment to excellence are just a few of the reasons that Will Carrington is the Busch Supervisor of the Semester for Fall 2010. Congratulations Will!. {mo,wll}

Spring 2012 Busch Supervisor Achievement Award (Spring Semester)

William Carrington II has been a part of the Busch Management team for 4 years now. Every single semester that he has worked for us has been a wonderful experience. He is, by far, one of the most dependable supervisors we've had on staff in awhile. He is always ready to step up to the plate and tackle any challenge that he comes across. He always goes out of his way to not only listen to the concerns of the consultants but also our supervisors. Will, above all, is an advocate for the student workers here on Busch. He always brings his concerns and the concerns of the other student workers, whether they be consultants or supervisors, to the managers. Since taking on the role of Lab Supervisor in November (a promotion that was a long time coming), Will has made his position his number one priority. He facilitated the Busch's transition to a new assistant manager by keeping morale up and keeping in constant communication with all the student staff. On top of this, Will had taken over the ResNet supervisor duties on Busch very abruptly. Despite this trial by fire, Will has excelled with his new duties admirably. It seems like nothing can hamper Will's ability at this job. He is definitely a huge part of Busch's team spirit and Busch's high quality of work. Will has been a staple on Busch, a foundation that helped shape many of our great consultants and supervisors and he will be sorely missed. {al}

Lamar Carter

February 2007 College Avenue Consultant of the Month (Spring Semester)

Lamar is an extraordinary worker at the College Avenue Computing Labs. He has exhibited exceptional customer service skills over the past semesters, and especially the past month. His positive attitude and smiling face make him accessible to all patrons and coworkers. Lamar is easy to approach and easy to talk to. He ensures that any problem in the lab receives efficient and timely attention when he is on duty. Lamar's respect for others makes him enjoyable to work with and be around. Congratulations, Lamar! {em}

Dan Caruso

September 2000 College Avenue Consultant of the Month (Fall Semester)

Dan's dedication to serve the users and to maintain the lab is obvious during any of his shifts. He has demonstrated excellent communication skills in explaining solutions to uses so that they really understand them. Dan has also helped many of our newest consultants this month adjust to their positions as consultants. {ad,jg}

Adrian Casper

September 2016 Help Desk Consultant of the Month (Fall Semester)

We are pleased to announce that Adrian Casper has been awarded Level One Consultant of the Month for September! Adrian started working with us this fall as a CIT; although he is a new face here at the Help Desk, he has stood out from the crowd since the start of his first shift. Among his most distinctive characteristics is his gift for rapidly analyzing complex situations and producing straightforward explanations on the spot. This not only saves time by ensuring that supervisors have the information that they need to advise him on his calls without excessive delay, but also keeps users informed and makes them feel more in control of the situation. Often happy to assist, he gives off the impression that he sees each call as a fresh opportunity to brighten someone's day. Perhaps this is part of why he so frequently arrives early, eager to start solving problems and helping new people. Another contribution to the user experience and to his coworkers, are his fantastically written tickets; meticulously detailed yet not excessively verbose. They provide a wealth of information presented in a concise, easy-to-read manner, thus ensuring the user's seamless transition from one consultant to another while they tackle an issue. While he does seem to take a great deal of pleasure from helping others, his talents and interests are by no means limited to customer service. Since Adrian is a Computer Science major, it is no surprise that since starting this job he eagerly began filling the gaps in his already substantial technical knowledge. We hope his astronomy minor inspires him to continue his positively stellar performance! {rc}

November 2017 Help Desk Consultant of the Month (Fall Semester)

We would like to congratulate Adrian on being awarded Network Support Consultant of the Month for November! Since joining us last fall, Adrian has had a meteoric rise, earning a promotion to Assistant Supervisor and certifications in both Network Support and Application Support. He's known for his excellent rapport and ability to connect with the consultants he mentors, his incredibly professional demeanor, and his out-of-this-world troubleshooting instincts. Beyond work, he has an interest in astronomy and a passion for videogames, spending much of his free time playing on his custom-built outer-space-inspired computer. Adrian is graduating in a few weeks with his degree in computer science to work for a data & analytics consulting firm. Although we are sorry to lose such a stellar supervisor, we are very proud of him and wish him all the best as he goes to excel applying his talents elsewhere! {rc}

Fall 2017 Help Desk Supervisor Achievement Award (Fall Semester)

The Help Desk is very happy to award Adrian Casper with the Level 1 Supervisor of the Semester Award for Fall 2017. Adrian had an outstanding semester, dedicating his time and efforts to many of our training needs. At the beginning of the semester, Adrian was a presenter at the Fall 2017 Refresher training. He subsequently assisted in conducting personal make-up refresher trainings to ensure the entirety of the incoming staff were prepared for the Fall. Throughout the semester, Adrian continued to be a leader in the pivotal responsibility of training. He conducted many of our Level 1, Level 2, Network Support, Application Support and Help@ trainings. His hard work and dedication shines as we see his newly-trained consultants thrive in their positions. Adrian also committed his time as a teacher to four continual training classes: the customer service class, building a computer, Unix, and Java. Throughout the semester, he also played an active part on both the Documentation and Training committees. This is Adrian's final semester working at the Help Desk as he is graduating from the University in January. Adrian majored in Computer Science with a minor in Astronomy. Upon graduation, he will begin his employment at a data analytics consulting firm. In his spare time, Adrian likes to take pictures of planets, read, play videogames, and build computers. His favorite parts of being a Level 1 Supervisor were the opportunities for working on detail-oriented assignments, troubleshooting more complex issues, and getting to know the consultant staff better. We are saddened by Adrian's departure, but know that his hard work and dedication will bring him much success in his future endeavors. Adrian's parting words of advice for his fellow OIT consultants are "Keep learning. Just because you don’t know something now does not mean you won't in the future. Keep the drive". Good luck, Adrian, and congratulations on winning Level 1 Supervisor of the Semester! {em}

Albert Cassamajor

September 2014 ResNet Consultant of the Month (Fall Semester)

Having joined ResNet in late Spring of 2014, Albert has been a motivated and useful consultant between the Help Desk and Operations. While willing to bring his own knowledge to the table and allowing it to grow from everyone else's, he has excelled in multiple troubleshooting issues through the past few months. From his personal experience with Linux to all other platforms existing on campus, Albert has become a well-rounded consultant who is willing to address anything, regardless of personal expertise. There have been numerous occasions wherein the duration of a walk-in has preceded or exceeded his shift, yet he is willing to lend a hand. With a man that possesses such technological experience, one would not be surprised to learn that he is actively pursuing a Computer Science major. However, he also possesses a musical side, playing the saxophone for the Rutgers Marching Band. Regardless of which tool he wields, his knowledge, attitude, and personality are a unique addition to the Help Desk atmosphere. Congratulations, and keep up the good work. {bg}

Brandon Castillo

April 2012 Help Desk Consultant of the Month (Spring Semester)

Since Fall of 2011, Brandon has been diligently assisting users at the Help Desk. He is constantly arriving to his shifts 15 minutes early as well as staffing the front desk. Brandon has maintained a 100% performance rating and has accumulated over 200 merits in the short time he has been with us. He has proven to be a wonderful addition to the Help Desk team. Graduating in Spring of 2014 Brandon plans on double majoring in Criminal Justice and Psychology along with a Philosophy and Sociology minor. With such a heavy course load he still finds time to enjoy playing video games. Brandon is a very dedicated and cheerful consultant and is most deserving of being honored as the Help Desk Consultant of the Month! Congratulations and thank you for all of your hard work. {ro}

Ralph Renz Castillo

November 2016 Busch Consultant of the Month (Fall Semester)

Renz has proven himself to be an outstanding consultant since the start of his employment this fall. Renz makes a consistent effort to keep the labs running at peak efficiency, especially during his closing shifts. Being he is the first to get up as soon as a problem needs to be addressed, coupled with his attention to detail during his everyday consultant duties, Renz has been making a noticeable impact. He also joined us during SWAT this past fall, eager to delve in, learn and contribute to the team. Ever since then, his work efforts have been consistently above par, making him an excellent candidate for Consultant of the Month. Congratulations, Renz! {cmd,ak,mv}

September 2017 Busch Consultant of the Month (Fall Semester)

Renz has been a star player during the first few weeks of this semester not only as a consultant but as an outstanding ResNet Dispatch consultant. He resolved a majority of the tickets in the queue after SWAT and during the first two weeks of the semester, alone. Without hesitation, Renz was willing to step up and help out the Busch team by taking whatever dispatch shifts that needed to be covered. With his technical abilities, calm demeanor, and diligence, Renz greatly contributed to the feat of clearing out our Dispatch queue. His composure under stress and methodical troubleshooting skills made Renz a reliable go-to consultant to handle difficult tickets. Beyond incredible mental fortitude Renz has proven himself to be physically up to any task, delivering paper to the Busch Student Center three times since the semester began. For that, we are immensely grateful and cannot be more proud to have such a reliable ResNet Dispatch consultant on our team. Thank you, Renz and congratulations! {mp,knt,jmo,mv,mf,nm}

Fall 2017 Busch Consultant Achievement Award (Fall Semester)

Renz has been an ARC stalwart for some time now and only continues to grow and expand his legend on Busch. Renz is dedicated beyond comprehension. He routinely goes above and beyond the call to take coverages, goes on dispatch tickets and handles walk-ins effortlessly. When Renz is working, it really gives the management team peace of mind. We collectively know that Renz is able to take any responsibility and deal with it effectively. Additionally, Renz has proven time and time again his vast knowledge and excellent customer service skills by helping patrons with any issues they may have. He has shown not just an incredible work ethic, but an amicable attitude that is felt in the consultant station. Not only has Renz been recognized by the management team here at Busch, but also by his fellow consultants. Over the years, Renz has developed from a new consultant eager to learn the ropes, to a veteran consultant who is always there to answer questions and guide others. Renz has demonstrated incredible commitment to the success of the labs and has been especially helpful in covering shifts that are typically hard to cover, even going to the extent of changing his plans to make sure shifts are covered. Renz is consistently prepared for work, and comes in ready to do his job well. Congratulations on being selected Consultant of the Semester for Fall 2017, and keep up the great work! {mf,mwa,knt}

Anthony Castro

February 2013 ResNet Consultant of the Month (Spring Semester)

Anthony began working for NBCS as a Help Desk consultant last fall, but has risen through the ranks to ResNet Office. Since his first shift in January, he has shown a tremendous desire to learn and excel in the position. During his ResNet shifts, Anthony can be found around the Help Desk trying to assist with as many problems as humanly possible, cutting down on otherwise painful hold times. His technical abilities combined with desire to learn and the willingness to help people makes him a stellar consultant. After he graduates and is settled with a family, Anthony aspires to give back to the world by becoming a teacher. Between classes and work, Anthony (who prefers to simply be called 'Castro') enjoys Volleyball, Snowboarding, and Reddit. Congratulations, Anthony, on being selected for ResNet Office Consultant of the Month for February 2013. Keep up the hard work! {as}

Spring 2013 ResNet Consultant Achievement Award (Spring Semester)

Anthony, who prefers to be referred to simply as Castro, began working for NBCS as a Help Desk consultant last fall, and was extremely enthusiastic to begin working ResNet Office shifts this January. Since then, he has proven to be an invaluable member of the ResNet Office staff. He is consistently on-time or early for his shifts, and eager to begin working on tasks as they arise. Not only does he do great work in Office, he has an extremely positive attitude and his desire to provide top-notch customer service is infectious. When he completes school, Anthony wants to settle down, have a family, and be a teacher. Currently he finds joy in Snowboarding, Redditing, and Volleyball. Congrats, Anthony, on being selected ResNet Office Consultant of the Semester!!! {as}

Rebecca Cebulka

September 2011 Help Desk Consultant of the Month (Fall Semester)

Rebecca's performance over the past few months has clearly demonstrated why she was chosen as one of the emergency hires at the Help Desk. She is consistently on time, prompt in taking calls, and very willing to help out with coverage when required. Aside from her life at the Help Desk, Rebecca is currently pursuing a double major in physics and math, and is set for graduation in 2014. Her interests include mixed marital arts, Brazilian jiujitsu, Italian culture, reading and taking long walks. She believes that working at the Help Desk is a great customer service and learning experience. Her customer service, troubleshooting, and technical skills are a great asset and we are lucky to have her as a part of our Help Desk staff. Congratulations Rebecca {sv}

Ahmet Ceceli

April 2010 Busch Consultant of the Month (Spring Semester)

They say that you always have to watch out for the quiet ones, and Ahmet is a quiet one. At first glance he seems quiet and serene but if you take the time to talk to him you will discover a great sense of humor and a friendly disposition. Once you initiate a conversation with Ahmet, he is one of the friendliest and most helpful consultants on staff. And after a few quiet weeks in the consultant station when he started, he slowly became the one that was making everyone laugh. He helps patrons similarly, by first presenting them a calm front that shows his competence and follows up with making them smile to show that asking for help isn't as bad as some might think. When Ahmet walks into this lab, everything seems a little bit more fun. Ahmet can make any ordinary situation a fun and fantastic experience. Got to fill the paper trays in the printers? No problem! Need to help a consultant with excel? I'll do it! These are just a few samples of how great Ahmet is at consulting. He jumps at any opportunity to assist and with a smile, a great attitude and laughter he gets it done. Some consultants feel that it is very difficult to get recognition if you only work shifts at night since there are no Supervisors around to observe their work. However, Ahmet saw that as a challenge and made it his mission to stand out from the crowd. From taking loads of coverages, being on top of cleanings, helping out patrons, and lending a hand during when the ceilings at ARC leaked, Ahmet can do it all. He's so great we wanted to recognize him as Consultant of the Month! {mnb,cf,sh,wll}

Milos Cejkov

March 2012 College Avenue Consultant of the Month (Spring Semester)

Milos has been a consultant with us for a semester and a half and in that time, he has proven himself to be both enthusiastic and competent at his job. He has repeatedly gone above and beyond what we expect from our staff, consistently helping us out by taking numerous coverages and taking on special projects. Milos has also been proactive in learning how to improve and grow in his position. He is always eager in asking for advice on how he can improve and is in the process of becoming ResNet dispatch trained in order to expand his knowledge and capabilities. The supervisors and other consultants have come to be able to trust Milos as one of our most reliable and knowledgeable consultants, and we are delighted to present him with Consultant of the Month. Keep up the great work, Milos! {ef}

Eric Ceres

February 2002 Busch Consultant of the Month (Spring Semester)

Self-defense instructor Ana, and her entire staff, stress that Eric has shown great interest and enthusiasm in his job. When on duty, Eric keeps on top of things and he is great with users. While working at the monitor station, he greets user with a smile and displays a positive attitude. In addition, Eric shows a keen interest in learning about the new upgrades in the DML and keeps management up to date with any concerns users may have. {bm}

Fall 2003 Busch Supervisor Achievement Award (Fall Semester)

Some people would say that Eric is obsessive. Or compulsive. Or both. We at Busch say that he's been an incredible supervisor this semester and being obsessive compulsive about the labs is a big factor in Eric's performance. Eric's energetic nature keeps Busch going. He is often the driving force for change when he sees that a different method might work better. Eric has been diligently overseeing the evaluations at Busch, creating charts and timetables to make the evaluation process a little easier for his fellow supervisors. He is responsible for scheduling, and is often able to convince consultants to take extra shifts to fill the coverage gaps. Although he has a playful attitude, Eric's work ethic is top notch. He makes sure that all deadlines are met. Since being promoted this semester, Eric has been able to fill the role of Lab Supervisor very well. There was a visible change in his attitude, yet he was able to retain his fun nature with the consultants. Eric's quirky style suits Busch just fine, as the users and consultants alike are an eclectic bunch. {wll}

Spring 2004 CCF Overall Achievement Award (Spring Semester)

When Eric Ceres and Jeff Fein-Worton encounter a task that can be streamlined, they put their minds to it. At Busch, the inventory and maintenance databases were two separate systems, but they knew it could easily be integrated into one. Since a lot of information used for ticketing down machines was located in the inventory database, it took extra time to look up that info. They decided to do something about it. And then the Maintenance Database was born. Eric and Jeff worked jointly on the Maintenance Database with the intention of sharing it with all campuses. They knew that each campus used their own form of a repair/maintenance/inventory database and perhaps one uniform database could be used by all. Since computers sometimes get moved from one campus to another during the upgrades, a universal database made sense. They spent a lot of their own time planning the project before presenting the idea to their managers. Once the project was given a green-light, they wasted no time in creating the program. In a month they produced a usable Maintenance Database. From the start, they designed it to be flexible enough for everyone to use, requesting and integrating suggestions from other supervisors. They added extra features such as an Excel sheet export and a computer tag/label creator to help save everyone's time. What started out as a simple, "let's just make this into one database" idea, became a very useful program for CCF. {wll}

Eric dedicates a lot of time and energy to make sure that the Busch computer labs run well and that everything is done. Among his duties were hiring, head of evals, cleaning and scheduling. Basically, there wasn't much that went on in the Busch labs that Eric didn't know about. On top of all of this, he took the time to work with Jeff and create something that was useful to all the campuses, the Maintenance Database. He spent a lot of time developing the Maintenance Database with Jeff and was constantly making additions that could make the lives of all of the supervisors easier. Although he generally worked days (opening four days a week!), you would often see him at ARC at night talking to Jeff about how they could make the Maintenance Database even better. Eric's incredible work and dedication to CCF are just two of the reasons that he deserves this award. Beyond all that Eric does for Busch Campus, Eric also tries to make CCF as a whole a better place to work. Congratulations Eric! {mnb, wll}

Adam Cesanek

April 2013 Cook/Douglass Consultant of the Month (Spring Semester)

Before NetID's were automatically generated, Adam Cesanek started working as a consultant with Cook/Douglass in the Fall of 2011 as c88d31a8. Through all his time with us, he has become more than just a consultant with a difficult to remember NetID. Time and again he has proven to be a consistently reliable consultant with an ever-pleasant work attitude. Though he is a graduate student with plenty of things on his plate, he has always made sure to make work as a consultant a priority for him. Whether it is simply attending to his duties or volunteering to do extra work at the labs, Adam has always been a pleasure to work with. It is with great satisfaction that we award Adam with the Consultant of the Month award for April 2013. Congratulations on graduating as well as winning the award! {hl}

Matthew Cevallos

September 2007 College Avenue Consultant of the Month (Fall Semester)

Though your time here at CACC has been short as compared to others, the enthusiasm and hard work that you have displayed here is great. Your ability to troubleshoot situations when they arise and to think of other solutions on your feet is the prime example of a consultant deserving of Consultant of the Month. On behalf of the staff here at CACC we would like to congratulate you and can only hope that you continue your hard work and enthusiasm while you are working with us. {kj}

Nandini Chakravartti

October 2006 Busch Consultant of the Month (Fall Semester)

With her quiet and approachable demeanor, Nandini is always ready and willing to offer help when needed, whether it's to lab patrons or other consultants. It's hard to find her in a bad mood, and no matter how busy the lab gets, she manages to keep her composure and assist in any way she can. She has been with us for over a year, and her positive attitude and willingness to offer a helping hand sets an excellent example for the newer consultants. Her ability to handle difficult situations and all her efforts put in toward her consultant duties is why she has been selected as Busch's October consultant of the month. [dk, mz]

Troy Chambliss

April 2017 College Avenue Consultant of the Month (Spring Semester)

Like Mary Tyler Moore, Troy Chambliss turns on the world with his smile. Since joining us as a consultant this September, Troy has proven to be a wonderful addition to the labs. During his shifts, Troy always puts patrons first. Whenever a patron requires assistance, Troy is incredibly patient and helpful. He attentively listens to the questions or concerns at hand, taking the time to fully understand the issues before working diligently with the patron to resolve them. His calm demeanor contributes to his excellent service, which has led him to win the Customer Service Award as well. If there are any issues in the labs, Troy makes sure to inform the supervisory staff and does everything in his power to fix them. His friendly personality and positive energy make him a delight to work with. Moreover, Troy never hesitates to help out in the labs, be it taking coverages or volunteering to bring supplies to different locations, and does so without complaints. We truly appreciate all of your hard work and dedication to OIT and are happy to award you with the Consultant of the Month award for April 2017! Congratulations on this achievement, you deserve it! {as}

Bobby Chan

October 2012 Busch Consultant of the Month (Fall Semester)

Bobby Chan has hit the ground running since he started working here this semester. From starting with us at SWAT during move-in weekend to being extremely resourceful on his dispatch tickets, Bobby has been a stand-out consultant within the short time he has been with us. Bobby brings top-notch customer service skills to the table along with advanced technical knowledge that reflects in his work both as a dispatch consultant and as a lab consultant. Whatever the issue may be, Bobby goes above and beyond to assure that the patron is satisfied. Bobby is also a fantastic person to work with. He always brightens up the consultant station with his friendly demeanor; always bringing a smile to his fellow consultants' faces. His work ethic, punctuality, and friendliness are true testaments to his character, and we offer a heartfelt congratulations for receiving the October Consultant of the Month award. {al,ck}

February 2013 Help Desk Consultant of the Month (Spring Semester)

Bobby joined the Help Desk this semester and in a very short period of time stood out among the consultants. He comes to each and every one of his shifts with a positive attitude. His smile and uplifting attitude reflects on other consultants as he brings an air of fun and laughter to the Help Desk. Bobby is consistently willing help out, whether it is with users that walk in, users on the phone, or helping out other consultants. His troubleshooting abilities and plethora of technical knowledge led him to be recognized and offered a position with ResNet office. Bobby is currently pursuing a double major in Biology and Psychology, hopes to pursue a graduate degree in Psychology, and ultimately plans to pursue a medical degree. Congratulations, Bobby, for being selected as the Help Desk Consultant of the Month. {vs}

Spring 2013 Help Desk Consultant Achievement Award (Spring Semester)

Bobby was hired by Busch Labs in the Fall of 2012 and began working for the Help Desk this semester. Over the past few months, he has stood out as an excellent addition to the Help Desk team. Bobby has shown exceptional troubleshooting skills and shows exemplary customer service. This was evidenced by being presented with a Customer Service Award. His technical abilities have also led to his recognition and as a result, he secured a position with ResNet Office. Bobby also provides astounding customer service and is very resourceful when he needs to find additional information. Although he may work ResNet, he goes out of his way to help walk-ins even if they may not be ResNet related. Bobby has a positive attitude that is uplifting when he comes in to his shifts. His attitude reflects on other consultants as he brings an air of fun and laughter to the Help Desk. Bobby is consistently willing to help out, whether it is with users that walk in, users on the phone, or by staffing the front station to share his positive attitude with users. Bobby enjoys watching medical dramas such as House and Bones, enjoys going home to see his dog, and recently bought a motorcycle. Bobby is currently pursuing a double major in Biology and Psychology, hopes to pursue a graduate degree in Psychology, and ultimately plans to pursue a medical degree. Congratulations, Bobby, for being selected as the Help Desk Consultant of the Semester for Spring 2013. {vs,ao}

Harsh Chandarana

February 2012 Cook/Douglass Consultant of the Month (Spring Semester)

Harsh is one of the veteran consultants for Cook/Douglass Computer Labs and has been nothing but a major help since he got here. An avid photographer, Harsh recently volunteered his time, his camera, and his Photoshop abilities to help the supervisors with a special project. His outgoing personality has contributed strongly to the friendly environment of Loree, whether he's talking to other consultants or helping out patrons. Every computer lab on campus would be lucky if they had a Harsh on their staff! Congratulations again, Harsh, on receiving the Consultant of the Month award and keep up the great work! {rh}

February 2013 Cook/Douglass Consultant of the Month (Spring Semester)

Since he started in 2010, Harsh has continually demonstrated an excellent work ethic. His cheerful attitude brings many laughs to consultants, supervisors, and patrons alike. Along with his sunny disposition, he actively helps anyone who steps in the computer lab. Harsh personally sees to it that the labs run smoothly; an example of such was when he saved one of the lab machines from being damaged when a patron attempted to put an RUID card in the DVD drive. In addition to this, his punctuality as well as his willingness to take coverage proves that he is a valuable asset to the Cook/Douglass computer labs. For all these reasons and more, we choose Harsh as the Consultant of the Month. Keep up the great work! {sh,hl,mm}

Subhashini Chandrasekaran

September 2017 Consultant of the Month (Fall Semester)

Subhashini is one of our star consultant at the RBHS (Newark) computer lab! A student of NJMS, since joining us in Fall 2016 she has demonstrated unbelievable organization, enthusiasm and dedication in her tasks, and is never seen without a genuine smile! She goes above and beyond during every shift, eager to aid whomever needs assistance. She took on a leadership role in Summer 2017 in our behind-the-scenes activities, writing a great deal of the training manual for the Fall 2017 term, editing other materials, and then providing the hands-on training/refreshers itself to both new and returning consultants, providing entertaining yet informative one-on-one sessions. She is truly an asset to RBHS and we appreciate all her hard work and dedication to our patrons! {eg,ms}

Han-Chung "Frank" Chang

November 2004 Busch Consultant of the Month (Fall Semester)

Frank Chang is an exemplary consultant: constantly polite, always hardworking, and never difficult to work with. He handles the monitor station without a complaint, and is always helpful to lab patrons and coworkers alike. Frank always has a smile for anyone that walks up to the consultant station. He has worked hard to improve his performance, and Busch campus has truly benefited from his perseverance. Frank makes ARC Lab a safer, better place to be. For this, we congratulate Frank for being November's Consultant of the Month. {jf-w,wll}

Ivy Chang

February 2000 Busch Consultant of the Month (Spring Semester)

We would like to express our gratitude to Ivy for the wonderful job she has been doing in dealing with lab patrons. She seems to treat lab patrons with the warmest smile and give them her undivided attention. Her positive attitude and good work ethics have been recognized by the management team as well as lab patrons. Thank you for setting an excellent example for others to follow. {av}

Jonathan Chang

October 2015 Livingston Consultant of the Month (Fall Semester)

In his two years with us here at Livingston, Jon has proven to be one of the most hardworking and reliable consultants in our labs. Newer consultants turn to him for guidance, while other veterans recognize how great it is to work with him. He is often the first to volunteer and tackles just about anything with patience and meticulous care, while making it look second-nature to him. Jon's work ethic and excellence in customer service shines most of all with walk-ins. When another Dispatch consultant is already addressing a patron's device issue, Jon is known to offer as much support as he can; be it through transcribing steps taken or doing additional research, Jon makes a genuine team effort to assist every patron as quickly as possible. For these reasons, we are happy to choose Jonathan Chang as an October 2015 Livingston Consultant of the Month. Please join us in congratulating Jon on this achievement! {mm,nh}

Christie Chang

March 2016 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is proud to announce Christie Chang as our Level 2 Application Support Consultant of the Month. Since joining us in the Fall of 2014 she has shown her versatility by being one of our top Network Support and Application Support consultants. Christie has demonstrated an ability to work quickly and correctly in the many different situations she has encountered which is why she has received multiple promotions in quick succession. Christie's diligent work ethic and attention to detail have enabled her to do well at whatever task she is handed. Christie is currently a double-major studying Genetics and Computer Science. If she had to give any advice to her fellow consultants it would be to be punctual and pay attention to staff correspondence. Her most prized hobby is to bake Macaroons. If she could visit any place in the world it would be Hawaii because it is tropical and the water is actually clear. Christie is a great consultant and we look forward to continuing to watch her progress here at the OIT Help Desk. {eh}

Emily Chang

September 2018 Busch Consultant of the Month (Fall Semester)

Emily stands out at Busch for her dedication to her work as a consultant. Her stellar customer service skills frequently put her at the center of complex issues in the labs, where she skillfully answers patrons' questions and addresses their needs. We can always trust her to take care of any situations that arise. Even beyond patron needs, she takes her work responsibilities seriously, and keeps the lab running smoothly with her attention to detail. When anything out of the ordinary occurs, she always provides detailed shift reports that help us greatly. Emily has proven herself incredibly capable of maintaining any of our sites whether it be working alone at Kessler or with her fellow consultants at ARC. She is known for being friendly and welcoming to new consultants in particular, and she frequently goes out of her way to help them learn the ropes. She continues to contribute her diligence and amiability to the Busch team. Emily is a pleasure to work with, and we're glad to recognize her for all she does! {nm,jmo,epl}

Luwin Changco

October 2014 College Avenue Consultant of the Month (Fall Semester)

Luwin joined our team this semester and has been a fantastic addition to College Ave. He has been quick to learn procedures and answer a wide variety of questions from patrons. He is also resourceful and creative in his responses. Luwin conscientiously consults the lab and is proactive in addressing policy issues. He never fails to deliver excellent customer service, and he always does so with a smile. He has exceeded our expectations as a first semester consultant. Luwin has a great attitude and is always pleasant and easy to work with. Earlier in the semester, he helped us out by volunteering to cover an open late night shift. He has also been a consistent volunteer for small tasks around the lab and has even helped out veteran consultants on more than one occasion. We have no doubt that he will go above and beyond, and we are excited to have him on staff. Luwin, thank you for being so diligent, conscientious, and friendly. We look forward to working with you for semesters to come! Keep up the great work! {tc}

Tricia Chao

March 2011 Busch Consultant of the Month (Spring Semester)

Tricia is one of our veteran consultants who has been working for us for almost three years now. She has been one of the friendliest and hard-working consultants at ARC Labs. Tricia has been a phenomenal consultant since the day she started here. She has always been vigilant at her job and always a pleasure to talk to. Her bubbly and friendly demeanor has always made our patrons feel comfortable as well as made our consultants always look forward to working with her. Tricia is constantly smiling and laughing no matter who she is talking to. Her approachability and personality has helped ARC in maintaining superb customer service. Always willing to help patrons, Tricia is constantly pro-active in both teaching and learning to increase her already stellar performance. This has been a long time coming and Tricia most definitely deserves the Consultant of the Month in March for Busch. Congratulations, Tricia! :) {ad,al}

Daphne Charles

September 2015 College Avenue Consultant of the Month (Fall Semester)

We are incredibly proud to award Daphne Charles Consultant of the Month for September 2015! Daphne joined the College Avenue Computing Center's team last year and we could not be happier to have her on our staff. Daphne is always greeting patrons and coworkers with a positive attitude, making it pleasant and enjoyable to work with her. One of our favorite things about Daphne is that she is able to strike up conversation with anyone about a multitude of topics, making it easier and more comfortable for new consultants to begin their journey with OIT. She is willing to lend a helping hand to her fellow consultants when they need assistance performing a task or helping a patron. Daphne consistently goes above and beyond for our patrons in the lab; she ensures issues are resolved before walking away from a situation. Moreover, Daphne is beyond helpful with covering shifts for her coworkers. She is always looking for opportunities to grab more hours and help out around the lab. Recently, Daphne requested to redecorate one of our bulletin boards to reflect the new season, and has begun brainstorming ideas with the supervisor team. Additionally, Daphne has become ResNet certified to expand her skillset and further her knowledge. Beyond being an incredible consultant in the lab, Daphne has been a wonderful asset to our dispatch team. We trust that when Daphne is working, the lab is in good hands. Thanks for all of your hard work and dedication, Daphne! We appreciate everything you do for the lab and your coworkers. This recognition is very well deserved! {ls}

Bhushan Chaudhari

October 2010 Livingston Consultant of the Month (Fall Semester)

Bhushan is a new consultant hired this past spring. During his short time here, he has impressed with his upbeat demeanor and attention to detail. He took advantage of the opportunity to become certified for ResNet dispatch helping to better serve the needs of the Livingston student community and OIT. He frequently takes the opportunity to take coverage thus helping his fellow consultants and the lab. Please join us in congratulating Bhushan Chaudhari on being named a Consultant of the Month for October 2010! {lw,ew}

Maidah Chaudhry

November 2018 Livingston Consultant of the Month (Fall Semester)

Ever since joining the Livingston staff this semester, Maidah has been a star consultant who is friendly, reliable and approachable by all patrons and coworkers. She provides outstanding customer service to patrons, even when approached with hard situations. Maidah often works many opening shifts on Livingston, but she is always actively picking up shifts throughout the day. At Tillett, you can always see her beautiful artwork on the whiteboard each morning she opens, detailing the classes and their locations for the day. Maidah pays careful attention to her work and duties which does not go unnoticed by her fellow coworkers and the management team. Her positive energy radiates in the conversations she has with everyone. You can always find her volunteering for tasks that help the management team, and lending a hand to anyone else in need. Congratulations Maidah on being named a November 2018 Livingston Consultant of the Month. Thank you for all your hard work and dedication! {sns,lw}

Rizwan Chaudry

November 2012 College Avenue Consultant of the Month (Fall Semester)

This is Rizwan's second year at the College Avenue Labs. Rizwan comes to work relaxed with a smile. Rizwan is very friendly and has made an easier transition for new consultants working in our labs. Rizwan is always doing his rounds as well as keeping an open line of communication with the supervisors. Rizwan is quick to bring an issue to the attention to supervisors which keeps downtime at a minimum. He is also very observant and willing to learn more about an issue he is unfamiliar with. When there is downtime in the lab, Rizwan enjoys talking about good eateries around New Jersey. Rizwan, congratulations on earning Consultant of the Month for November! {bo}

Jing Chen

November 2005 Cook/Douglass Consultant of the Month (Fall Semester)

This has only been Jing's first semester working here and she has adjusted well to the Cook/Douglass environment. She always makes sure that the lab is running well and that users are following lab rules. She is not hesitant to take on a job that management asks and will always do it to the best of her ability. Jing's positive attitude helps make Cook/Douglass a nice place to work. {ks}

April 2006 Cook/Douglass Consultant of the Month (Spring Semester)

In less than a year of working at Cook/Douglass, Jing has become a model consultant. Beneath her calm exterior lies the heart of a dedicated and skilled consultant. She is always early to her shifts, especially when opening. She will dutifully go to any sites for emergency coverage or to bring supplies. Jing handles user questions, complaints and crises without breaking a sweat. Every time Jing comes to work, she brings a little extra peace and order with her. Because we love it when things run smoothly in the lab, we are pleased to recognize Jing Chen as an April Consultant of the Month. Congratulations, Jing! {jaa}

Wen Chen

February 2003 Cook/Douglass Consultant of the Month (Spring Semester)

Wen Chen has always been one of our hardest working consultants, and for that reason we have chosen him to be one of our COTM for February. Wen always walks in to his shift with a smile which can brighten up any lab. His charm is reflected in his work with the lab patrons as well as his fellow co-workers. Wen is very dependable and will follow through with any task that he is given. Wen often takes coverage and will cheerfully stay late to help us out in a pinch. We here at Cook/Douglass truly appreciate his service to CCF. Keep up the good work Wen. {kt}

October 2005 Cook/Douglass Consultant of the Month (Fall Semester)

Though he is recently back with us at CCF, Wen has not forgotten how to be a great consultant. He is always at his shifts on time and with a cheerful disposition. He eagerly helps anyone who needs assistance, and he is never slow to make sure things are running smoothly in the lab. If a coworker needs help with a patron, Wen is there to offer his expertise. When a supervisor needs someone to help with a project, he is usually first to volunteer. Wen is an exemplary consultant, and I ask everyone to join us in congratulating him in achieving the Consultant of the Month distinction! {mjf}

Jane Chen

October 2006 Help Desk Consultant of the Month (Fall Semester)

Jane has really developed her technical and customer service skills which are second to none. She is friendly with any consultant who asks her a question and has developed a rapport with ResNet. She is very responsible and even goes out of her way to follow up on user tickets she has created to make sure the issue has been resolved. Whenever she is tasked to do something, she does it well and sees it to completion. Jane is currently majoring in Civil Engineering and looks to graduate at the end of the year. Jane hopes to work for one of the major construction firms after she graduates. When not answering calls at the Help Desk or studying hard for engineering, Jane enjoys clubbing and watching her fair share of Anime. {kc}

Fall 2006 Help Desk Consultant Achievement Award (Fall Semester)

Jane Chen has developed into one of the top consultants at the HelpDesk over the past three years. Jane has a high approval rating from those callers she helps as is evident by the frequent positive feedback and customer service awards she has received. Whether its taking on a leadership role when no supervisors are present or frequently looking to help out other consultants by taking their shifts, Jane always looks for ways to make the Help Desk a better place to work. Jane escapes her hectic engineering class schedule and work at the Help Desk by curling up with any book by Ayn Rand or spending time with her b/f Marvin. {kc}

Ray Chen

March 2007 ResNet Consultant of the Month (Spring Semester)

Ray has been an outstanding member of the ResNet Busch campus staff since Fall 2006. Since he joined ResNet, Ray established himself as one of the go-to guys on our staff. Ray's hard work and initiative from diagnosing problems to organizing follow-up appointments has been nothing short of exceptional. Ray recently began working in the ResNet office and has proven himself an exceptional addition to the office team. He quickly learns new tasks and is enthusiastic in his work ethic. During Spring Break, Ray covered a sick co-worker's shift on a moment's notice. He also attended to outstanding work that was scheduled to be completed during Spring Break. We are happy to name Ray the ResNet Consultant of the month for March. {rb,dh}

Spring 2007 ResNet Consultant Achievement Award (Spring Semester)

This semester has proven quite a successful time for Ray Chen. Although already skilled in both technical and customer service affairs, Ray never shies away from the chance to continue to improve and learn. Throughout the semester, Ray has taken many opportunities to gain more experience in both the field and the office, and has excelled at both. Ray goes the extra mile to satisfy a customer be it making an extra visit to ensure quality of service, or providing a courteous, quick and professional solution to a problem. He has seized every chance this semester to provide superb customer support. It is a distinct pleasure to have Ray join our supervisory staff as an Assistant Campus Supervisor in the coming fall semester. Congratulations Ray, and keep up the fine work! {mv}

Brian Chen

September 2011 Operations Consultant of the Month (Fall Semester)

Bryan Chen started working for the New Brunswick Help Desk in the Fall of 2009. Because of his excellent work there, he was promoted to Operations in the Fall of 2010. Bryan has graduated with a double major in Electrical and Computer Engineering and he is leaving us at the end of September. He recently has obtained a Technical Support Specialist position with Two Sigma in NYC (SoHo). Bryan states emphatically that his experience here in NBCS really put him over the top in obtaining this new full time position. During the month of September, Bryan helped enormously with coverage in Operations, including taking three, last minute, emergency coverages. Bryan is diligent, hard working and his mistake free performance has been a pleasure to work with these last two years. It is for these reasons that we would like to congratulate Bryan on earning the Operator of the Month award for September 2011. Congratulations Bryan!. {tb,jf}

Michelle Chen

February 2017 College Avenue Consultant of the Month (Spring Semester)

We are pleased to present Michelle with the consultant of the month award! She has been a consistently reliable and active consultant and we greatly appreciate her contribution to the labs. She's always willing to help out and get the job done even on short notice and when the lab is shorthanded she is always willing to fill in. She has regularly taken on difficult opening shifts and the lab would be indisposed without her. Opening supervisors always feel great knowing Michelle is opening with them thanks to her experience as a consultant and her reliability and attention to detail. She's amicable and can strike up a conversation with any patron to make them feel comfortable while effectively resolving issues through out her ResNet Dispatch and walk-in shifts. {kd}

Philip Chen

September 2017 Busch Consultant of the Month (Fall Semester)

Phil has been with us on Busch since Fall 2015. At the time, he was one of the few consultants who got ResNet certified almost immediately after being hired. Since then, he has been an extremely valuable member of our ResNet team: Phil helps out with ANY ResNet issue and troubleshoots to the best of his ability before even getting help from a supervisor. He is constantly reassuring us of his troubleshooting abilities, as he zealously assisted several users setup their devices during SWAT. In addition to being one of our more technical consultants, Phil is also one of our most personable. His good humor and amiability has made him a joy to have in the consultant station. Phil is always able to break barriers between him and any consultant or patron whether it be by talking about video games, track and field, or absolutely anything that is on anyone's mind. This, along with his great attitude makes Phil is one of our hardest working consultants. Busch is very lucky to have Phil as a part of the consultant team. Congratulations Phil on receiving September's Consultant of the Month! {mp,jmo,nm,ls}

Spring 2018 Busch Supervisor Achievement Award (Spring Semester)

Since his start at Busch labs in the Fall of 2015, Phil has transcended the consultant position in such a way that he has substantially influenced those around him, patrons and staff alike. He has grown to be one of, if not the most, dedicated and dependable veteran consultants who we can trust to not only provide excellent assistance to our patrons but also guide and support his fellow consultants in times of need. His genuine desire to serve also extends to the supervisor team as he is always open to volunteer for tasks or cover any shift at a moment's notice. Phil's technical prowess is also of exceptionally high regard. Since getting ResNet Dispatch certified within his first year as a consultant, Phil has become an indispensable member of our ResNet team. Having many tickets under his belt, Phil can handle walkins with ease or go on dispatch like it was a walk in the park. And at ResNet campus meetings, he has freely shared his experiences and suggestions for the betterment of the lab's ResNet services. In this fashion, we can always rely on Phil to tackle and report difficult situations or simply hold down the fort at any of our labs. There can be infinitely many great things to be said about Phil, however, his character is where his greatness truly lies. His charismatic, joyous, and kind personality has sparked a genuine sense of compassion, friendship, and loyalty amongst his fellow consultants. There is seldom a dull moment with Phil on shift and outside of it as he is always open to all sorts of conversation which is usually accompanied by a brilliant smile and hearty laughter. His presence has left a truly long lasting impression which will be greatly missed. Thank you, Phil, for all that you have done for us and congratulations on this well earned award! {ls,rpp,jmo}

Frances Cheng

February 2006 Livingston Consultant of the Month (Spring Semester)

Frances has been working at Livingston for two semesters now. She is constantly helping patrons in a energetic, yet professional manner. Her positive attitude and demeanor bring her fellow consultants up, creating a great work environment. She works very closely with management and is always on top of lab issues. Her mastery of origami keeps the lab a pleasant and aesthetically pleasing place. Please join us in congratulating Frances as consultant of the month. {ab}

Fall 2008 Busch Supervisor Achievement Award (Fall Semester)

Hieeeeeeeee! Anyone who knows Frances would have that greeting imprinted in their brain. Frances was originally a supervisor at Livingston Campus and transferred to Busch two years ago. We lucked out in the deal! Ever since she came here, Frances has made it a point to involve herself in the Busch labs as if she had been here all long. This isn’t too difficult because she’s a pharmacy student and practically lives at ARC. This semester, Busch had a difficult start because we lost several veteran supervisors due to graduation and internships and because of many changes at the labs. Frances stepped up to make sure that all of the gaps that needed to be filled were and skillfully guided the new supervisors. Frances was an important part of scheduling this semester, with all of the ResNet scheduling that needed to be done and lab consultants that needed hours due to the changes in the lab schedules. She was there to ensure everything was taken care of. Being a part of the Consultant Review Committee allowed her another chance to be involved with everything that was going on in the lab, from assigning consultants to supervisors to following through with her own consultants to ensure that all of their questions and concerns were addressed. She was also an important member of the Hiring team this summer and is currently on the Hiring committee for the coming year, working to ensure that Busch runs as smoothly as can be when hiring starts in the spring. She does it all with a smile and an energy that can only be described as "Frances". Although some might claim that it's an energy only a lack of sleep can provide, those that know her know that it's just who she is. Frances is amazing with everything she can and has done, both academically and with her time in the labs. It's a wonder how she gets it all done. She is a tornado and an inspiration. Frances is a vital member of the Busch management team. We're happy that she's been with us for so long and that we can look forward to more semesters with her as well. It is for all of this and more that we are honored to have Frances Cheng as the Busch supervisor of the semester. {mb,wll}

Stefanie Cheuk

March 2010 Busch Consultant of the Month (Spring Semester)

Being one of our veteran consultants, anyone working with Stefanie knows that she is an excellent resource if help is needed. She not only helps out with the issue, but ensures that her fellow consultants know what she did so they can better assist people in the future. Whenever our veteran Stefanie is working at the consultant station, everyone breathes a sigh of relief because we all know that she has any situation thrown at her under control. Always greeting patrons with a smile, she is very friendly and calm. In fact, she is so personable that many patrons often find themselves having a casual conversation with her rather than getting a question answered. That is, unless there is something needed to be done. If there is, Stef will immediately leap up to do her tasks in a quiet, efficient manner and will not stray from her duties until they're complete. For these reasons and more, this is why we feel Stefanie is an extremely valuable person and one of our consultants of the month! {ce,mnb}

Clara Cheung

February 2016 Consultant of the Month (Spring Semester)

Clara is a 4th year NJMS medical student, who joined the Newark RBHS Lab team as a student consultant in October, 2015. When we needed someone to work on Google forms, we found out quickly that we can assign any job to Clara, no matter how complicated, and it will be done fast and efficiently, and the results are delivered with a smile! In fact, Clara always shows up in the RBHS Lab with a very cheerful attitude, and asks "So how can I help?", again with that wonderful smile. Clara's undergraduate major was Cell Biology and Neuroscience, at Rutgers, New Brunswick. After NJMS graduation in May, Doctor Clara Cheung is hoping to specialize in Emergency Medicine. We have had some interesting discussions on the topic of surgery, a subject which is close to my heart. Clara's hobbies include soccer, hiking, gardening, cooking and singing (only to herself), and she has confessed to studying CPR to the beat of "Stayin' Alive". If I'm ever in the ER again, I can only hope that I see Clara's smiling face saying "So, how can I help?" {ds,ms}

Jonathan Chichioco

Spring 2007 Busch Consultant Achievement Award (Spring Semester)

Finding the words to write about Jon can be difficult, because there is so much to say. He has always been one of the best consultants at Busch. Whether on or off duty you will always see Jon trying to take care of the lab. He is always there to make sure the lab is running smoothly, and if anything is wrong, he will let us know. When Jon is around it is safe to the say the lab is in good hands. When you look out at the consultant station you probably wouldn't see Jon there. He is attending the printers, doing 15-minute rounds, or helping out patrons. Jon has proven himself to be one of the hardest working consultants time and time again. His pleasant demeanor whilst helping patrons with anything and everything remains constant. His experience with the DML has enabled him to cater to many different requests from patrons. He's not only shown his ability to learn new and often difficult things, but he’s helped to teach consultants and patrons via troubleshooting and guidance. With Jon's knowledge of computers, and ability to help out others out in a friendly manner, it's no wonder that even when off duty, patrons still seek him for help. We couldn't be luckier to have him work us. He has always been a great consultant. Since there is no consultant of the decade award, we award Jon the highest of consultant honors, Consultant of the Semester. {jp,yt}

Ilya Chigirev

September 2007 Busch Consultant of the Month (Fall Semester)

Ilya has only been on a consultant for a short time, but he blends in perfectly with some of the best of our veteran consultants. Always taking rounds and keeping things clean, he's also on the look out for any patron who needs even the remotest kind of help. Never one to be up against the wall, he always checks things out in advance and lends a helping hand to make sure things get done right. Even when he is at the monitor station, he is rarely sitting a looking at his computer, he's up and helping out as much as he can from the desk. Ilya is a very dedicated consultant. He familiarized himself with everything in the lab from day 1, and continues to work hard at all times. Ilya is always on the ball and is constantly giving his best effort. Congratulations! {yt, mnb}

Tracy Chin

April 2008 College Avenue Consultant of the Month (Spring Semester)

Tracy has proven herself to be an exemplary consultant here on College Avenue. In the lab, you will always find her constantly doing rounds, troubleshooting printers, and helping others. When assisting patrons, she ensures that every question is thoroughly answered no matter how obscure or complicated it may be. Her patience and professionalism allows her to demonstrate exceptional customer service, and providing the best technical support is her top priority. She also works well with both her co-workers and supervisors, never hesitating to help another consultant or to inform management of any unusual situation. Overall, Tracy has done an outstanding job and we are pleased to recognize her as Consultant of the Month! {vd}

Edward Cho

October 2005 Busch Consultant of the Month (Fall Semester)

Edward (Ed) Cho was selected as Busch's October Consultant of the Month because of the amazing job he performs in the labs. And because we couldn't believe he had not been honored before! Ed consistently provides A+ professional support to patrons, giving them the best service possible. He genuinely cares about his job; when he's here, lab patrons are his first priority. Ed is responsible and always follows up on any problems he reports. Most importantly, he has been a role model for the new consultants, someone they can look up to and respect with his unique blend of humor and expertise. We consider Ed to be one of the best consultants we have on staff. Congratulations, Ed! {jl, wll}

Spring 2007 Busch Supervisor Achievement Award (Spring Semester)

When you think about a supervisor, you think of someone who comes in for a few shifts a few days a week and helps keep the lab running smoothly. Ed has taken this to a whole new level. Although he was only scheduled to work 3 days a week this semester, there was rarely a day when he wasn't sending email or on-line helping someone out in the labs. Few supervisors have had the level of commitment that Ed possesses. He truly is in his own class. Ed's sense of humor, intelligence and broad knowledge set him apart. Whether he's checking email at 3am from his room, working late on a project or getting paged because the consultants had a question, Ed is always willing to help out. We considered setting up a bed and pillow in the supply room for him. ;) In addition to being diligent about work, Ed is someone that everyone feels comfortable seeking out, from fellow supervisors to consultants, just to talk to or ask advice. His positive attitude and full-bodied laugh have become something that people can look forward to when they walk into the supervisor office or consultant station. In addition to all of this, he’s on top of everything that goes on in the labs, from supplies we need to helping out patrons in the DML, there isn’t much about the labs that Ed doesn’t know. His smile, constant purring and infectious energy have brought something special to the Busch management team. He will be missed. We thank you for all of your hard work and dedication towards making the Busch labs a better place. Congratulations Ed, on being named the Busch Supervisor of the Semester. {mnb,wll}

Wendy Choi

November 2001 College Avenue Consultant of the Month (Fall Semester)

Wendy is always on time and often early for her morning shifts. She is cheerful and pleasant to every user who approaches her. During her shifts, Wendy always makes sure that the IMLs are set up on time. She often volunteers to restock paper or walk over to the Alexander Graduate Lab to retrieve statistics sheets for the supervisors. Wendy performs all her consultant duties with an enthusiastic attitude. She is attentive to all users she assists, and never hesitates to accompany a user to their computer to provide assistance with a problem. Her devotion to the lab shows through her willingness to stay after her shifts have ended to cover other consultants.{mm,tv,jg}

Emily Choi

November 2016 Cook/Douglass Consultant of the Month (Fall Semester)

Right from the start Emily Choi was eager to go above and beyond in her work as a consultant. Before the semester even began, Emily was able to achieve her ResNet certification. She then immediately demonstrated her expertise and dedication, working all 3 days of SWAT to help new students successfully transition into the dorms while leaving countless patrons with a smile. In the labs, Emily is quick to respond and can be relied upon to handle difficult tasks or out of the ordinary situations. Whenever Emily is unsure of information she seeks out the answer appropriately, contacting the correct department or her supervisors to better inform herself. She then relays this knowledge over to her coworkers whenever the situation calls for it. Whether it is a password change, a Mac Auth Bypass, or wireless survey, Emily follows through with the issue until its completion. Thank you Emily for always bringing your best to work. You have definitely earned the consultant of the month award! {wh}

Erica Chow

October 2001 College Avenue Consultant of the Month (Fall Semester)

Erica brings a warm, professional attitude to the lab during her shifts. She has helped the management staff by taking emergency and regular coverage, and has gone out of her way to do what she can to resolve problems in the lab. Erica noticed users were printing several copies of their print-outs because they could not find which printer their jobs were coming out of. She took the initiative to compose an easy-to-read guide for users and posted them by the printers after supervisor approval. Now all labs have taken Erica's sign and modified it for their own use across all New Brunswick campuses. {mk}

Tahreen Chowdhury

April 2008 Livingston Consultant of the Month (Spring Semester)

Tahreen has been an amazing asset to the Livingston Labs since she was promoted from the reserve list in February 2008. She is always taking coverages (at least once a week and generally more) and always lets us know what's going on in the labs while working. Furthermore Tahreen is one of the most friendly and helpful people that we have working at the labs. You will hardly ever find Tahreen sitting around idly; she takes care of lab issues thoroughly while doing rounds and is always ready to help when a Supervisor says they need something. And finally, Tahreen has excellent technical skills; she rarely asks Supervisors for assistance with issues, she knows where to go for help and always makes sure the issue is resolved before walking away from the patron. For all these reasons and more, please join us in congratulating Tahreen on becoming our most recent Consultant of the Month! {ms,lg}

Rashad Chowdhury

March 2015 Help Desk Consultant of the Month (Spring Semester)

Rashad Chowdhury joined our permanent staff this past semester as a Help Desk Level 1 consultant. In his short time here, Rashad has already excelled beyond our expectations - eagerly taking calls, completing modules, and doing his utmost best to help the members of our university. He notes that his favorite part of working at the Help Desk is getting the opportunity to interact with so many mentors and supervisors, whom he feels have taught him new and interesting things with every interaction. One of Rashad's favorite work memories includes his first 90 minute call during our temporary period in which he helped a user register their router on our wired network. He noted that while the call took a long time, the satisfaction and excitement in the user's voice upon resolving the issue still resounds in his head today. Outside of work, some of Rashad's hobbies include cooking, hitting the gym, and playing chess. In the future he hopes to complete his double major in Mathematical Statistics and Computer Science and go on to earn a master's in Mathematical Finance. The Help Desk extends its sincerest congratulations to Rashad and cannot wait to see what the future brings him. {sp}

Roman Chowdhury

April 2016 Cook/Douglass Consultant of the Month (Spring Semester)

Roman is an outstanding consultant who completes any task that comes up to the best of his abilities. He is always on the lookout for problems around the lab. His communication skills are top notch whether he is communicating issues to the supervisors or patiently walking a patron through a tough problem. Around the labs he is known for his caring attitude and he makes sure that every patron who approaches him leaves with their questions fully answered and feeling genuinely appreciated. During difficult walk-in tickets his technical ability also shines through as he is able to diagnose problems quickly and come up with solutions, all while guiding the patron step by step through the process. Working with Roman is always a pleasure due to his diligence and his friendly and outgoing personality. Thank you for all of the effort that you put into the labs Roman and congratulations on being Consultant of the Month for April! {ab}

Andrew Christie

Spring 2015 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk is pleased to announce Andrew Christie as the Network Support Consultant of the Semester! Andrew began working at the Help Desk in the Fall of 2014 and is consistently eager to help. Andrew often arrives early for his shifts and is willing to work extra shifts to help out when he is able. His outstanding performance this semester in customer service and his eagerness to learn has been a great asset to the Help Desk. He is an Information Technology and Informatics major with a minor in Digital Communication in Media Studies who is planning to graduate in 2017. Aside from all of his hard work at the Help Desk and in school, Andrew is a talented and creative individual who has auditioned for American Idol and is also a fashionista who has started his own following (#fandrewnation). Another one of his interests includes sports. He is a Chicago Bulls fan and loves Derrick Rose. His future aspirations include being on Shark Tank some day. Thanks for all your hard work Andrew, and congratulations on being our Network Support Consultant of the Semester! {kt}

November 2015 Help Desk Consultant of the Month (Fall Semester)

Andrew started working as a Level 2 Network Support Consultant last Fall and made an immediate impact on the Help Desk. His thorough and diligent troubleshooting is a great asset to the Network Support team. Andrew can usually be found assisting walk-in users, conducting advanced dispatch trainings, and supporting Level 1 Consultants. He excels in these roles and is consistently proactive in learning about new issues and taking on new responsibilities. Andrew is currently a junior studying Information Technology and Informatics major with a specialization in Data Science. He is also pursuing a minor in the Digital Communication, Information, and Media program. In his free time he likes to program and play basketball. In fact, he would like to challenge any OIT staff to some one vs. one. Congratulations Andrew and thank you for your valuable contributions to the Network Support team! {mk}

Fall 2015 Help Desk Consultant Achievement Award (Fall Semester)

We are pleased to have Andrew as the Network Support Consultant of the Semester. Andrew started as a Level 1 Consultant in the Fall of 2014 and became both Level 2 and Network Support Certified in that same semester. Since then, Andrew has learned a great deal about networks and has shown his knowledge and excellent customer service skills by troubleshooting user issues and working closely with walk-ins. Andrew takes every opportunity he can to advance his troubleshooting knowledge and consistently does his best to resolve a user's issue. He is very resourceful and asks the right questions to supervisors to best help him solve an issue. Andrew has also been great at assisting and guiding Level 1 Consultants on tickets. Andrew is majoring in Information Technology and he hopes to one day get a job with Apple through his collection of Apple devices including his MacBook, iPhone, and Apple Watch. Andrew loves basketball and his favorite players are Derrick Rose and Stephen Curry. For those reasons we are excited to recognize him as the Network Support Consultant of the Semester. Congratulations on a job well done Andrew! {rg}

February 2016 Help Desk Consultant of the Month (Spring Semester)

Since he began working at the Help Desk in Fall 2014, Andrew has won two Consultant of the Semester awards (Spring 2015 and Fall 2015), as well as Consultant of the Month in November 2015. As this new award demonstrates, he shows no signs of slowing down any time soon. He has continued to add to his list of accomplishments this semester, by working Escalation shifts, which have offered him many challenging puzzles and opportunities to learn. As tackling new problems has always been his favorite part of working for OIT, it's only natural that he has adapted so quickly and already shown himself to be a fantastic Escalation Consultant. He enjoys his new duties almost as much as he excels at them; one of the things he likes most about working Escalation is that he is sent to help users with longer-running, more complicated problems, so finding solutions for them is even more satisfying. He also appreciates the additional responsibility and being dependable. Outside of OIT, Andrew is an ITI major expected to graduate in Spring 2017. We look forward to another great year with him! {rc,ac}

Michelle Chu

April 2008 Busch Consultant of the Month (Spring Semester)

If only we could make a super consultant...Michelle always brings her 'A' game. She is always happy and cheerful and ready to help. She is a consultant that can laugh as well as make you laugh just as hard as the tickle-me-elmo doll. Things never seem to get to her! Even with her small stature she holds a very large presence here at the lab. She is constantly moving and helping out patrons and making sure the lab is run efficiently. Michelle is fully committed and determined to meet the needs of the patrons like the trix bunny is to getting his bowl of cereal from those kids. Like any good consultant, she knows her limits and knows where to go for answers, she will always ask for advice and then follow through. We're lucky to have had her as a part of our team, and we'll surely miss her when the semester winds down to a close. Congratulations! {bs,kp,jb,sh,mb}

Eric Chung

September 2008 Cook/Douglass Consultant of the Month (Fall Semester)

Eric has gone above and beyond his responsibilities as a ResNet consultant this month, truly displaying his tireless work ethic and dedication to the job. Eric logs in to the staff chat to help his coworkers even when he is not working a shift, stays late to make sure a patron's issues are resolved and generally displays a willingness to help. He takes extra time to explain technical issues to patrons and exhibits great patience while doing so. Always armed with a smile and a sense of humor, Eric has a great attitude at work that positively affects all of his coworkers. He is a valuable asset for the Cook/Douglass team and we are all very thankful to have him here in the lab on a regular basis. Thanks for all of your hard work, Eric! Keep up the good work! {sr}

Fall 2009 Cook/Douglass Supervisor Achievement Award (Fall Semester)

It is with pleasure that we announce Eric Chung as our Supervisor of the Semester. This semester, Eric has settled into his inaugural semester as a supervisor very well. As the supervisor in charge of ResNet for his campus, Eric has been actively involved in ResNet committee, helping to make sure we have a solid foundation for supporting residential networking for both patrons and consultants. He keeps a very close on tickets to ensure residents are getting help quickly and consultants have all the information they need to do their jobs. Eric is typically vocal at ResNet meetings as well as Loree Supervisor meetings. He has no problem making his ideas and opinions known. This is one of his many positive attributes. He always has machine repair issues under controland works to make sure as much of the lab hardware is available as possible. To that end Eric has typically been available even off shift to help out with repair matters. Making sure all tickets are entered and stayed on top of. We could not be happier with the job Eric has done for us. At any given time, if Eric is on shift you can observe him sitting at his laptop viewing the HDRT system and making sure everything is being addressed properly. Or going through the PTS entries to confirm that all is updated perfectly. Eric frequently comes up with ways to make processes and procedures run more smoothly, even when the responsibilities are outside his purview. In the area of discipline, Eric is extremely focused. He makes sure to listen and understand a disciplinary situation before moving forward. He is of a serious nature especially where it comes to following rules and regulations and the code of conduct. As managers, we appreciate that a great deal. But Eric has a softer side to him as well. He wants his consultants to do well and is very quick to recognize them when they do. We know for a fact that it makes him very happy when his consultants excel. So congratulations Eric Chung. This award is well deserved. Keep up the good work! {ss,pd}

Edwin Chung

November 2003 ResNet Consultant of the Month (Fall Semester)

Ed Chung has been working for ResNet for over 3 years. He has always been helpful and pleasant to deal with. During the last month with the outbreak of viruses, he has come in to work when ever he could, filling in for shifts more often than not. He also stops in the office every time he is in the area, working if needed. Ed has been a great asset to the Resnet group. {ks}

Stephen Chung

September 2014 Livingston Consultant of the Month (Fall Semester)

As a recently promoted consultant, Stephen has been a quite noticeable addition to the Livingston lab team. Stephen's character is fantastic. He is polite, professional, and friendly. Every time someone enters the lab, he always greets them with a smile. Stephen has a firm grasp of customer service. He knows how best to present information to patrons. He approaches each patrons's situation with the attention and focus as if it is the first time he has done so. Interactions between Stephen and patrons are always pleasant to witness because of how open and detailed he is. Stephen worked very hard in September and did everything he could to ensure patrons had a great experience in our labs. Stephen also recently became ResNet dispatch certified, and was one of the reasons that our dispatch queue reduced so quickly. The way he handled these tickets as well as walk-in tickets proved to us that Stephen will be a vital member of our ResNet staff. For these reasons we are pleased to choose Stephen Chung as a Livingston Consultant of the Month for September 2014. Please join us congratulating Stephen! {bf,lw}

Nicholas Ciervo

November 2006 Livingston Consultant of the Month (Fall Semester)

Throughout his time with CCF, Nick Ciervo has impressed us with his excellent customer service and attention to the lab. Always alert to current problems and issues, Nick is a great person to have around during a lab outage or even just a very busy day. His excellent rapport with both his fellow consultants and management means that he and those he works with stay well informed and are able to handle issues quickly and efficiently. Regardless of the situation, Nick faces it with a positive attitude. Please join us in congratulating Nick as the newest Livingston Consultant of the Month! [js]

April 2007 College Avenue Consultant of the Month (Spring Semester)

Nick, who is both a College Avenue and Livingston consultant, who was recently prompted to a Livingston SIT is an asset to the College Avenue Campus. Working whenever he can, and always trying to help us out when we're short staffed, Nick's performance has been impressive. His technical knowledge of computers is only over-shadowed by his patience and willingness to help others. Whether he's talking with the management team, a fellow consultant, or a patron, Nick always treats everyone with the utmost respect. We congratulate him on both his promotion on Livingston and receiving the College Avenue Consultant of the Month award. {lv}

Spring 2008 Livingston Supervisor Achievement Award (Spring Semester)

The Livingston Campus is pleased to select Nicholas Ciervo as the Supervisor of the Semester for the Spring 2008 semester. This is Nick's second semester as a supervisor at the labs. During the past semester, Nick truly stepped forward as a leader and mentor for the Livingston consultants, SITs and supervisors. Nick's most visible achievements were his contributions to the annual NBCS Hiring Drive -- speaking at info sessions for prospective applicants, helping out with the new hiring video testimonials and the NEO video shown to all new hires. Within the confines of the Livingston Labs, Nick has consistently come to the rescue of his fellow supervisors when they've needed coverage for their shifts. He has even done the same for the consultants at Livingston (even for the dreaded early morning shifts). Nick consults when needed and never turns away a user in need of an answer. He has also served as a leader by speaking up as a passionate advocate for supervisors and consultants alike on important campus issues in both campus and cross-group management and committee meetings (especially in our weekly Livingston Supervisors meetings and the NBCS-All Winter Meeting). This semester, Nick was responsible for assigning consultants to their supervisors/mentors for Consultant Reviews, and tracking all meetings in the Consultant Review Database to make sure his fellow supervisors were completing their meetings by all deadlines throughout the semester. Nick has been great about completing consultant observations and showing consultants how to better do their job when they need help. Nick regularly updates lab signs in an effort to keep lab patrons current on lab access hours, lab rules and regulations, and to clarify any confusion with our policies. Nick has also been active in helping our repair supervisors with any repair issues, serving as the backup for submitting weekly usage statistics reports and in maintaining our computers in the Livingston Learning Center. Overall, Nick has been a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smooth operation of the Livingston Labs. Thanks for all of your hard work, Nick Conspiracy! {mk}

Jeff Clark

February 2001 Busch Consultant of the Month (Spring Semester)

Jeff always impresses the management staff with his good customer service and exhaustive technical knowledge. Jeff constantly goes above and beyond the call of duty to help out users and his fellow consultants alike. His good attitude eases everyone in times of stress. Always ready and willing to get the job done, Jeff is a pleasure to work with. His exceptional performance has also earned him a large number of merits. We hope that Jeff will continue this high level of performance in the semesters ahead. {nl, cb}

Fall 2002 Busch Consultant Achievement Award (Fall Semester)

Jeff has been a dedicated consultant since the fall of 2000. Throughout his time with CCF, he has been known for his excellent customer service and communication skills. While working in the lab, Jeff is constantly trying to improve his technical knowledge and make DML more user friendly. Jeff has been a great help in getting things worked out in the recently upgraded DML by constantly updating the management team about comments, concerns, and solutions. We look forward to reading the next volume of "DML Issues" and working with him in the future to make the lab even better. {ap, mn, tm}

Regan Clarke

September 2015 Help Desk Consultant of the Month (Fall Semester)

Regan, or Rae as she prefers to be called, continues to be a valued member of the OIT Computing Help Desk and we are proud to award her the Consultant of the Month for September 2015. This is her second school year working for the Help Desk where her ambition has propelled her to become trained in both Network and Application Support. Additionally, she has branched out to the computer labs where she recently cross-trained to work as a dispatch consultant on Livingston campus. This semester Rae has gone above and beyond her given responsibilities by completing special projects such as editing and improving the Help Desk main source of documentation "The How Do I". She also volunteered to replace and update all the cubicle signs in the Help Desk. She is majoring in Computer Science with minors in both Math and Spanish. When asked about her advice for other consultants, she stressed the importance of punctuality and proper planning for different situations in making sure you arrive to work on time. Rae has a variety of different things she enjoys besides work such as pusheen, penguins, Frosted Flakes, and a hearty round of Civilization 5. Some of her favorite things about the Help Desk are how cheerful and delightful of an environment it is as well as how friendly and open everyone is with each other. When she was asked if she could be any tool in a machine shop she stated she would like to be a water jet machine because they are awesome. Thank you for being such a great addition to the Help Desk Rae! {bb,sm}

Fall 2015 Help Desk Supervisor Achievement Award (Fall Semester)

An up and coming Supervisor in Training at the Help Desk, Rae is easily demonstrating strong qualities that define her as the ideal picture of a supervisor here at the Help Desk. Having started in the Fall of 2014, Rae quickly transitioned from a Level 1 consultant to a Level 2 consultant. Her ambitions did not stop there, however, and within this semester she took massive strides in increasing her responsibilities by becoming Applications Support certified while also working towards a certification in Network Support, and becoming a supervisor in training. In addition to her positions at the Help Desk she also branched out and became a dispatch certified consultant for the Livingston Computer Labs. Where others may have faltered from the amount of added responsibilities, Rae only shone brighter! Perhaps one of her greatest qualities that came to light this semester was the sheer amount of effort and dedication she put into each and every project she worked on at the Help Desk. Consistently on the lookout for open projects and tasks to better the Help Desk, Rae demonstrates another excellent quality in leadership in that she brings fresh and invigorating new ideas and proposals to the table of her own accord. Rae meets each challenge presented to her with unwavering determination and is not afraid to rework an idea or project from the ground up when necessary. This open-minded attitude gives her the strength to excel at any task she sets her sights on. Some specific examples of the stellar work she has completed this semester include her complete rewrite of the advanced training dispatch materials and her work on creating the promotion and certification chart which will be used to detail how all the positions at the Help Desk work. On that last project, she went well above and beyond the initial requirements and specifications of the chart to help make one that was not only informative but also aesthetically pleasing and easy to navigate. In addition to those projects, Rae also volunteered to assist with the ResNet Review and Help Desk Training Committees. Only a couple hours after having volunteered to assist the Help Desk Training Committee, she had gone through and reviewed the training materials as well as provided thorough feedback on what needed to be revised and reviewed. In addition to that she proposed and is working on a project to provide feedback regarding ticket handling to consultants to improve the quality of work completed by the consultants. When she is not running around doing a million and one projects for the Help Desk, she also volunteers to decorate the Help Desk and Applications Support offices to provide a more pleasant and inviting work space for the consultants. Rae is eager to move up and take on the responsibilities of the Network Support Supervisor with her end goal to be working as a Level 3 Supervisor. Not surprisingly, her favorite part of the job is learning new things and this is easily reflected in all of the projects and responsibilities she carries. All of Rae's hard work boils down to her simple credo of "if you're not busy, find something to do". She believes that there is always something that can be worked on or improved and you shouldn't find yourself idle with nothing to do. Rae's interests carry over to her academic life where she is currently studying Computer Science with an expected graduation date of 2018. She is specifically interested in the fields of artificial intelligence and cybersecurity and would like to find a career where she can apply her talents and passion for both. Outside of the workplace and her academic interests, Rae is interested in all things tech and recently completed work on building her own gaming computer which she intends to use to support her passion for playing video games. Please join us in congratulating Rae on her outstanding achievement of being recognized as a Supervisor of the Semester for Fall 2015! {lt}

Spring 2016 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk is proud to announce Regan Clarke as the Network Support Supervisor of the semester. Rae was promoted to a Network Support Supervisor in January of this year. The start of the spring semester introduced her to a whole new challenge, Escalation appointments. Although she found going out on Escalation appointments intimidating at first, she quickly gained confidence as her networking knowledge grew. As a computer science major with minors in both math and Spanish, Rae was up to the challenge and thrived in her new role. Throughout the semester, Rae was often the first to volunteer to take on projects or tasks that needed to be completed and offered up suggestions on how we could change current processes to make them better. Her happy and approachable personality makes it easy for consultants to seek Rae's guidance. Rae's aptitude for problem solving is evident not only at work where she enthusiastically faces users' issues head on, but in her love of strategy games as well. For all these reasons and more, Rae was recently promoted to a Level 3 Supervisor. Outside of work and doing homework, Rae manages to find time to de-stress by expressing her artistic side through coloring. Currently, her favorite coloring book is "Cats and Quilts" and she adds her own unique spin into each drawing using many colors and shading techniques. Congratulations Rae and thank you for all your hard work! {kt}

Fall 2016 Help Desk Supervisor Achievement Award (Fall Semester)

The Help Desk is proud to announce Rae Clarke as the Level 3 Supervisor of the Semester for Fall 2016. Rae was promoted to Level 3 Supervisor in April of this year. This is the Help Desk's highest student level position, and while Rae continues to work shifts as a Network Support Supervisor and in Application Support, she has done exceedingly well in the position as Level 3 Supervisor. Rae's enthusiasm for mentoring new consultants is contagious. She gleefully helps guide new consultants as they make their paths through the thicket that she knows as well as any student employee. She is giving with her knowledge and time to our new consultants in a friendly and constructive way that will help them achieve their own goals here. While supervising the Help Desk, it is apparent that Rae is in charge and in control of the room, which for anyone who has worked in this context knows can be a difficult feat. Her skill set goes beyond knowing the technical aspects of how to handle a situation and includes understanding and empathizing with the people involved, whether they be users, consultants or supervisors. Always interested in learning more and doing more, this semester Rae taught the How to Build a Computer Continual Training class for the first time and also took on the large project of creating the new Level 1 Certification quiz for the Help Desk. She also took home 3rd prize in this year's Halloween Costume contest! Rae is a Computer Science and Math double major. She recently added Math as a second major after realizing how much she enjoyed it when finishing it as a minor. She hopes to move to Cali and find a position in cybersecurity after she graduates. Rae also takes names in TIS-100, Overwatch and any of the Mass Effect series. Her advice to others is to always try your best - even if you have a rough start, you never know how far you can come. It is because of these reasons and so many more that we are happy to award Rae with the Level 3 Supervisor of the Semester award. Congratulations!!! {jf}

Erin Cleary

November 2005 Livingston Consultant of the Month (Fall Semester)

Mention the terms "outgoing" and "cheerful" and you've only just begun to describe Erin Cleary. Having just joined the CCF family this semester, Erin's excellence continues to remind us why she was hired all along. Her demeanor when interacting with patrons and fellow consultants alike creates a warm and amiable atmosphere within the lab. Her eagerness to help patrons and assist management at a moment's notice makes Erin a shining example of CCF's finest. In recognition of her efforts, we have named Erin Consultant of the Month for November. {dp, ab}

Tracy Clough

September 2004 Livingston Consultant of the Month (Fall Semester)

During her first month with the Livingston Computing Center, Tracy has already proven herself as an exceptional staff member. Whenever she is working, there is always a smile on her face and on the patrons she assists. Users and her fellow consultants alike appreciate her helpful nature. This was further demonstrated by receiving a positive feedback from a patron she helped on her very first shift. She is also willing to take coverages that most people would turn away from, including overnights. Tracy is also a very inquisitive staff member, going to great lengths to find the answers to the most obscure questions. Please join us in congratulating her and encouraging her to keep up the good work! {mm, cb}

Fall 2004 Livingston Consultant Achievement Award (Fall Semester)

Tracy has been a model consultant throughout her first semester at the Livingston Computing Center. She has shown a dedication to the lab, a willingness to learn and excellent customer service skills. She was selected as our Consultant of the month in her first month working at the LCC. She has exhibited a sincere desire to help out whenever possible, including taking multiple overnight coverages. Tracy works closely with management to provide feedback for improvement of lab operations as well as notifying the management team of any lab issues that may arise. Tracy also has a fantastic attitude and spirit that she brings to the job making her a pleasure to work with. Please join us in congratulating her on this well deserved award and encouraging her to keep up the great work in the future! {mmahoney,cb}

Fall 2005 Livingston Supervisor Achievement Award (Fall Semester)

This semester we have selected Tracy Clough (tracyclo) as Livingston's Supervisor of the Semester. While Tracy has only been a supervisor for one semester, she has proven herself to be very capable and dedicated. Tracy has numerous qualities that make her a very valuable asset to the Livingston team.

Tracy's gung-ho spirit to organize has greatly helped improve the appearance of the lab, the staff area, and our many supply cabinets. The supervisor duty of putting up signs and labels has taken on new vigor under Tracy. Both Tracy and the lamination machine have been working overtime to help inform lab patrons of important items in a clear, concise and highly visible format.

Tracy also brings a very jovial and generous attitude to the job. Her smile and pleasant demeanor are appreciated by all of her coworkers. Tracy's willingness to share her thoughts, complements, insights, and even her vaseline are also appreciated by all in the lab.

Please join us in congratulating her on this well deserved recognition and encouraging her to keep up the good work.{cmb}

Christopher Cohane

March 2014 Livingston Consultant of the Month (Spring Semester)

Christopher Cohane has shown a lot of growth since being promoted to a lab consultant in Fall 2013. Christopher's warm and uplifting personality makes him a pleasure with whom to work. His presence brings a respectability and positive aura to the labs. Chris has learned to manage his time effectively, while putting his best foot forward. He is attentive, takes initiative, assists in any way possible, and yet most importantly, he remains personable and approachable. Who could resist an exuberant smile behind the consultant station? He is that "go to guy" for any problem/issue; tackling them without hesitation. Christopher Cohane has shown great growth and has earned much appreciation from the management staff, thus being named a March 2014 Consultant of the Month for Livingston! Congratulations! Keep up the excellent work! {jj,lw}

Spring 2014 Livingston Consultant Achievement Award (Spring Semester)

Christopher Cohane joined the Livingston Labs in the Fall 2013 semester. During his time with us, he has shown us much progression. Christopher's warm and uplifting personality makes him a pleasure to work along side of. His presence brings a respectability and positive aura to the lab that never goes unrecognized. This Spring 2014 semester especially, Chris has really stepped up his game ... BIG TIME! He has excelled, truly depicting what it means to be a top lab consultant; cautiously doing an exceptional job every day, whether working or not. We have seen him use his candid personality to go the extra mile to alleviate problems or issues within the lab. He doesn't run to supervisors for assistance immediately for every issue; rather he searches tirelessly for a solution. Chris has set an example for his co-workers and peers, thus becoming a dependable resource for our staff. Chris has very much so become an important part of our staff here at Livingston. The entire Livingston Management Team cannot be prouder of his efforts, which is why we are happy to select Christopher Cohane as the Spring 2014 Consultant Achievement Award Winner for the Livingston Labs. Congratulations on a job well done! (jjl)

Jordan Cohen

February 2016 Livingston Consultant of the Month (Spring Semester)

Jordan Cohen is a new consultant on Livingston who has taken to his new position with a fervor that makes awarding him Consultant of the Month easy. Jordan was proactive from his very first shift in creating an automated tool to help himself, and others, schedule tasks on shifts here. He then spent the next couple weeks picking up extra shifts and working with supervisors to perfect his approach to working as a lab consultant. His friendly approach to patron and other consultant interactions make him a welcome face behind the desk. Regular rounds, detailed cleanings, brilliant Customer Service, and some extra tasks outside his job description cemented his place here at Livingston and are why we would like you all to join us in congratulating Jordan on being named a Livingston Consultant of the Month for February 2016. {as,lw}

September 2017 Livingston Consultant of the Month (Fall Semester)

Jordan has really made a name for himself here at the Livingston Computing Center since becoming a consultant. Within the first month of promotion, he sought to be ResNet Dispatch certified due to the fact that he will be able to help out even more patrons than he normally would as a regular consultant. He is always willing to help those in need with their devices and their various issues. Jordan has quickly become one of our most knowledgeable dispatch consultants. Whenever he is on shift, it is noticeable that he is very friendly with all patrons, some to the point where they bring gifts to him due to his helpfulness. Jordan is eager to go out on tickets whenever possible, at some points taking on multiple difficult tickets per shift! He is truly an asset to Livingston, and we are proud to announce that Jordan Cohen is our ResNet Dispatch Consultant of the Month for September 2017! {nm,lw}

Paul Colardeau

September 2010 College Avenue Consultant of the Month (Fall Semester)

Paul is both a hard working lab and dispatch consultant. He is a very quick learner. Throughout his training in the summer, he has picked up rather quickly on all the skills that are essential to be a dispatch consultant. If there ever is a ticket open and he is on staff, we have full confidence that Paul will explore all resources available and do his best to get the issue resolved. Even when there are no dispatch tickets open, he does not neglect his lab duties. He still patrols the lab to make sure it is running smoothly. In his first month as a dispatch consultant, he has been very proactive and always volunteers himself to assist the supervisory staff whenever possible. He is more than willing to take coverages for both lab and dispatch shifts. He worked SWAT this year and did an excellent job assisting patrons who had computing problems. His performance has been outstanding thus far both in the lab and on tickets. The amazing part of it all is that this is only his first month being a dispatch consultant. For these reasons, College Avenue is proud to announce that Paul Colardeau is College Avenue's ResNet Dispatch Consultant of the Month. {la}

Jonathan Colella

April 2017 Busch Consultant of the Month (Spring Semester)

Jon is incredibly proactive throughout his shift; tending to the printers, the consultant station, and dealing with patrons in an always friendly and professional manner. He displays excellent customer service and technical skills, approaches every problem with a positive attitude, and never leaves a patron feeling lost. He is a pleasure to be around, and really takes pride in his work while on shift. Jon always goes the extra mile with not only helping out patrons around the lab, but following up and ensuring that the supervisor team is aware of new troubleshooting resolutions. Almost as a daily ritual, he begins every shift by cleaning the consultant station - neatening every corner from the deepest depth of the each drawer to every square inch of the consultant desk. Thank you so much for your fantastic work, Jon. Keep it up and congratulations! {alg,mwa27,mp,jmo}

Anthony Coletti

April 2008 ResNet Consultant of the Month (Spring Semester)

Anthony has proven himself to be a superior consultant in many respects. His fieldwork over the past semesters has demonstrated both technical and communication skills. Anthony recently trained to work in the ResNet office, where he has very efficiently learned the office procedures. He has a great attitude and is constantly looking for ways to improve his performance and better apply himself. We all look forward to continuing to work with Anthony on the ResNet team. {ks}

February 2009 ResNet Consultant of the Month (Spring Semester)

Since the fall of 2007, Anthony Coletti has done an excellent job in working with Residential Networking. As a Cook/Douglass field consultant, he was always on top of any issues that came up, asking intelligent questions and commenting insightfully in tickets. Since then, he has been promoted to the ResNet Office, and continues to do an exemplary job, handling everything from IP Hoppers to network card troubleshooting. This semester, he still asks insightful questions and is always ready to learn more about the technology that we support. For his great work, he is ResNet's Office Consultant of the Month for February. {sl}

Philip Connelly

March 2009 Busch Consultant of the Month (Spring Semester)

A very long-awaited, and completely well deserved Busch Consultant of the Month award goes to Phil Connelly. Ever since he started here, Phil has been reliable and diligent in all his consultant duties. He brings his A-game and charming personality to each shift he works. He's always on time, and takes the lab rules very seriously. He spreads his knowledge as well, and has strengthened the rest of the staff in doing so. Phil is always professional; the supervisors have no qualms in asking Phil to handle things when supervisors aren't around. Even when he has to enforce the rules, he does so in such a way that patrons never perceive him as being mean or intrusive. Phil is a model consultant and someone that other consultants look up to. Congratulations Phil! {lm, kp, mb}

Erin Connor

October 2000 College Avenue Consultant of the Month (Fall Semester)

Erin Connor (emconnor) Erin does her job extremely well, but still enthusiastically works on improving her skills. She is knowledgeable, helpful, and very responsible in her duty as a consultant. Erin pays close attention to the details of the consultant position. She always remembers to take stats and frequently tours the lab to look for users who need assistance. {ad, jg}

Gae-Charles Constantini

October 1999 Cook/Douglass Consultant of the Month (Fall Semester)

Gae is always excited to learn new things, and his excitement is contagious. His participation on the repair team is both an outlet for his willingness to help and his desire to learn more. Gae is thorough when dealing with problems and ensures that management is fully aware of any problems that need to be directed that way. {ss}

Bernadette Corpuz

April 2018 Livingston Consultant of the Month (Spring Semester)

Ever since joining the Livingston staff in Fall 2016, Bernadette has always been a shining face here in the computer labs. With a warm smile and cheerful personality, Bernadette is a welcoming presence here on Livingston and is always willing to help out patrons in any way she can. On top of her friendly and proactive personality, she is hardworking and motivated, consistently going above and beyond while helping out the supervisors by assisting with wireless issues and answering advanced inquiries from patrons. Bernadette is dedicated to the job and we can always rely on her to keep the labs running smoothly and efficiently. We thoroughly appreciate Bernadette's efforts and contributions to the labs, and we ask everyone to join us in congratulating her on being named an April 2018 Livingston Consultant of the Month! {nm,lw}

Mitchell Corral

February 2008 Busch Consultant of the Month (Spring Semester)

During his first year at Busch, Mitchell has proven himself to be a friendly and dedicated consultant. Always upbeat and enthusiastic, Mitch never hesitates to help patrons or fellow coworkers. Mitch is one of those consultants you can talk to about anything. He's always willing to listen and is attentive to patrons' problems. He's there to help out whenever things go wrong, and he's always up and about checking on printers and answering patron's questions. He's extremely reliable and an invaluable asset to the staff! He works both an overnight shift and a very busy morning shift. Mitch does a great job managing the incoming rush in the mornings. He's able to handle the crowd, handle the massive amounts of printing, and do so with a smile. He's great with customer service all the time and has put in a lot of hard work over both semesters. We are proud to select Mitchell as a Consultant of the Month. {fc,mz,yt}

Derek Cortes

October 2013 Help Desk Consultant of the Month (Fall Semester)

Derek began working at the Help Desk during Summer 2011. Although this will be his third and final year working for NBCS, he still maintains the same enthusiasm for helping people he had when he began working here. Now, as a third year veteran, Derek also has a strong base of technical knowledge to complement his awesome people skills. Derek has proven to be a very effective consultant and with all of his experience he is able to help callers get to the root of their problem quickly and with great customer service. In addition to working at the help desk, Derek is also on the RHA's E-Board as Public Relations Director and he plans on graduating this May, majoring in Communications and minoring in Political Science. Thanks for all the great work Derek and congratulations on being the Help Desk Consultant of the Month. {cs}

Melanie Cotton

October 2015 Busch Consultant of the Month (Fall Semester)

Even though she is one of our new consultants, the passion and hard-working sensibility she portrays at each shift has cemented her as one of the most reliable. Melanie has truly demonstrated her dedication to the lab, brimming with proactivity from the start. She has already proven to be a great asset to the lab, improving our consultant wiki, volunteering for projects, and helping to troubleshoot issues. She is energetic, and always has a smile on her face. Her approach to customer service is immaculate with patrons, and she has a calculated eye that always seeks to improve her work place. Proactivity is a term that's unanimously used when describing Melanie. It isn't enough for her to tackle issues as they come; she is looking for ways to make the lab as a whole better. The passion and drive Melanie has for her work at the computer labs is an example for consultants and supervisors alike. {dmd,ps,cw,mjp}

Kenneth Creer

April 2018 Busch Consultant of the Month (Spring Semester)

In his time here at Busch, Ken has definitely left his mark on OIT. His amicable attitude makes him an asset to any consultant lineup, as he always maintains an air of positivity while on shift. Ken always takes the first step when a patron comes to the consultant station, and is consistently well prepared to assist in any situation. Ken is very easy going and gets along exceptionally well with any patron who comes into the lab as well as the consultants, both on and off duty. Ken has taken what it means to be a consultant to heart and has grown into the job very well during his time here. He has already made a positive impact on the culture and overall working environment here. Congratulations, Ken! Your diligence and friendliness has definitely not gone unnoticed on Busch. Keep up the good work! Congratulations for being selected April Consultant of the Month! {mwa,rpp,jc,alg}

Gregory Cromwell

March 2009 Operations Consultant of the Month (Spring Semester)

Greg was hired as a Help Desk consultant for Fall 2007. Over the next year Greg worked diligently as in his position and proved to be a valuable asset to the team. He was recognized for his efforts and promoted to Operations consultant November 2008. Greg has been reliable and dependable in his position as an Operator. He works a number of early morning shifts and always arrives promptly ready to conquer the day. He makes an effort to help his fellow consultants by taking coverages and offering to assist with any questions they may have while on shift. We appreciate everything he has done and look forward to working with him in the future. Congratulations, Greg! {rb,vv}

Justin Cruz

March 2013 Help Desk Consultant of the Month (Spring Semester)

Justin was hired by the Help Desk in the Fall of 2012. Since his arrival, he has proven himself to be a valuable member of the Help Desk team. Justin is a strong and reliable consultant. He consistently comes to work early and assists both consultants and users with a smile. Justin brings a positive attitude to work, which reflects in the assistance he provides. He is currently studying Computer Engineering and plans to graduate at the end of 2014 at which point he would like to move into the workforce. Outside of work and school, Justin enjoys exploring, playing Frisbee, and playing various card games. Congratulations Justin, on being named Help Desk Consultant of the Month for March 2013! {vs}

November 2013 Help Desk Consultant of the Month (Fall Semester)

Justin was selected as Consultant of the Month due to his outstanding customer service skills. Since starting with the Help Desk in Fall of 2012, he has proven to be a diligent and reliable worker who goes above and beyond the call of duty. He consistently arrives early to his shifts, and volunteers to staff the Help Desk front station, where he has the added responsibility of handling walk-in users. When asked what Justin loved most about his position as a consultant, he responded he enjoyed the times when he could "hear a smile" from a satisfied customer. This kind of commitment to assisting users has helped him become one of our most dedicated consultants. Justin is currently studying for a degree in Electrical and Computer Engineering. In addition to his job as a consultant, he also works as a developer at Vanguard and will continue working there full-time upon his graduation. When he is not busy studying or at one of his two jobs, Justin likes to bowl and play Frisbee golf. We would like to thank Justin for his continued exceptional service and congratulate him on receiving his second Consultant of the Month Award! {em}

Sofania Cueva

February 2016 Help Desk Consultant of the Month (Spring Semester)

Sofi has been a great addition to our Help Desk staff! Whether she is on the phone with a user or assisting a consultant, Sofi is always polite, enthusiastic and ready to help. Sofi was promoted to Level 2 Consultant in January and has been able to handle the extra responsibilities extremely well! Sofi is no stranger to hard work and is currently studying Electrical and Computer Engineering, aiming to graduate in May 2017. Her interests lie in traveling and she loves visiting the zoo. She has recently visited the Bronx Zoo and she plans on going to the Turtleback Zoo in Orange County next. She has also been out of country to Columbia and France! Sofi enjoys the challenges (and the free stuff) that Hackathons provide and looks forward to frequently attending them. Her best advice to anyone aspiring to become an L2 consultant is to constantly absorb everything happening around you because you can learn the most by observation. Her goals here at the Help Desk include becoming Network Support certified and working Applications Support. Thanks for being a part of the Help Desk and keep up the great work! {sv}

Julie Cummings

March 2001 Cook/Douglass Consultant of the Month (Spring Semester)

Julie's loquacious manner and amiable disposition make her a joy to work with - from her co-workers to the average user. She always gives user questions the utmost importance; always going to all ends possible to find the correct resolution to their computing problems. She is perpetually punctual, and feels a sincere responsibility to her job duties, making her a consistently reliable and resourceful consultant. {sn}

Robert E. Cunius, Jr.

November 2001 Cook/Douglass Consultant of the Month (Fall Semester)

All semester long the question here at Cook/Douglass has been "What about Bob?" Well the answer is that Bob has been doing an excellent job as a consultant. Bob's work here shows that he fully understands the extent of his responsibilities. No one has caught him sleeping on the job. Additionally, Bob does the kind of work you don't expect to see today. Bob's work performance here shows that he is able to work under minimal supervision. Bob has come through for us countless times without complaint and we here at Cook/Douglass are happy to congratulate him for being chosen as consultant of the month. For completeness we should mention that any CCF lab would be lucky to get Bob to work for them. {sl}

Spring 2003 Cook/Douglass Supervisor Achievement Award (Spring Semester)

This semester, Robert E. Cunius Jr, or Bob, as we like to call him, has been selected as the C/D Supervisor of the Semester. Bob has worked as an Assistant Lab Supervisor for the past year. This semester, he took over repair and everything has been running very smoothly under his direction -- even Mike from NI/CR has complemented C/D's repair efforts. Bob may have a quiet demeanor, but he definitely speaks his mind and makes sure everyone knows his opinion on lab matters. Bob is often deep in thought about lab issues and will call the lab right after he leaves a shift with a possible solution or just to follow up. Bob is precise and very thorough with his duties. He makes sure he gets the job done, and done well. His compassion for the consultants makes him a well liked supervisor-- he puts himself in the consultant's shoes to be fair to them. Bob's quirky, fun sense of humor adds to the C/D "personality." Things wouldn't be the same without his kind smile and infectious chuckle. In addition to his lab responsibilities, Bob has also played an integral role on the "QuizGen" coding committee as one of the primary coders. Last summer, he spent countless hours co-designing the database. Bob worked hard this Spring semester programming the instructor side of the database, and he helped keep the project focused and on schedule. Bob's excellent work ethic and positive attitude help make him a terrific supervisor. We aren't looking forward to the day Bob leaves C/D. {wll}

Anthony Curcuruto

October 2000 Livingston Consultant of the Month (Fall Semester)

Anthony was recently hired. Even though Anthony has only been with CCF for a few months now, he displays the qualities that we like to see with new employees - a willingness to learn the answers to questions he does not know and a personal curiosity about how things work around the lab. He also searches to expand his knowledge in areas that he has yet to explore; thereby, increasing his knowledge base and the likelihood that he will be able to answer more users questions. Keep up the good work! (mr,lw)

Samuel Cutler

September 2018 Busch Consultant of the Month (Fall Semester)

Since he joined Busch in 2016, Sam has consistently been a friendly face at the labs. Sam contributes a great deal towards fostering a friendly work environment, and always approaches every challenge with a smile. His cheerful and personable attitude brings about positivity throughout the lab, that has had an impact on his coworkers, supervisors included. He demonstrates keen attention to everything around him, reporting and escalating any important issues. He is also frequently seen jumping up to help patrons and coworkers alike. We've always appreciated Sam's curiosity and willingness to troubleshoot unusual situations for which he always leaves extremely detailed and helpful reports. As a ResNet consultant, he is persistent and resourceful when handling users needs, and is always willing to go the extra mile. And despite getting trained just recently last Spring semester, Sam picked up the skills and knowledge quickly and has done a great job applying his experiences. He was especially helpful during SWAT as well as the hectic first couple of weeks this semester, picking up dispatch shifts whenever he could and resolving tickets with ease. Sam has been incredibly reliable and capable during his time here and we're glad to have him as part of our team on Busch! {nm,ls,jmo,epl}

Michele Cuttitta

Spring 2002 Cook/Douglass Supervisor Achievement Award (Spring Semester)

This semester, Michele has demonstrated how well she can juggle an amazing number of tasks. Whenever something pops up that needs to be taken care of, even tedious tasks like paperwork, she is the first to take on those responsibilities. Beyond taking care of obvious needs, Michele seeks out tasks to help out her fellow supervisors in their own responsibilities and often offers up pleasant surprises that are helpful to everyone. Whether Michele's tasks involve working with consultants or taking care of repetitive assignments, she is consistently thorough in her work. Michele has grown significantly this semester as a member of the C/D management team, and we look forward to seeing what she can achieve next semester. {ss)

Fall 2002 Cook/Douglass Supervisor Achievement Award (Fall Semester)

Michele is no stranger to this award, having won it in Spring 2002. Once again, she has worked exceptionally hard to make C/D a better place to work. In her time as an ALS, Michele has really refined her leadership style and grown into the position. She is able to handle any situation that may arise, from faulty alarms and floods, to the more common no-show consultant. Michele has worked on numerous projects and committees, including coding on the "quiz-gen" project. Through her cross campus work, she has developed good relationships with her fellow supervisors from the other campuses. As a veteran supervisor, Michele has helped train all of the current supervisors as SITs, making this year's supervisory team the best C/D has had in years. Her perfectionism and attention to detail are reflected in the excellent work she consistently produces. She has worked hard on redesigning the bulletin boards and signs at C/D to make them more organized and more easily readable. Michele has a wonderful work ethic and she always puts in extra effort to help out her fellow supervisors and her managers. Never one to sit idly in the supervisor's office, Michele will always find work to do or ask for new assignments. Her continual improvement is evidence of her desire to learn from past experiences and her refusal to rest on her laurels. Michele is a great asset to the C/D supervisory team, well deserving of the C/D Supervisor Achievement Award. {ss}

Spring 2003 Supervisor Achievement Award (Spring Semester)

In many ways Michele and Amjad share attributes that make them ideal workers. Where they do differ, they do so in a highly complementary manner that allows them to more fully cover the vast range of tasks that we challenge dedicated workers to take on. Demonstrating her value to management and coworkers alike, Michele has twice been honored with the Cook/Douglass Supervisor Achievement Award in recognition of her ongoing leadership and dedication to that campus. From the very beginning of her time with us, Michele has developed strong relationships with folks on other campuses with whom she clearly strives to forge partnerships with. This semester, even moreso than in the past, she made major contributions to CCF as whole. She had various cross-campus responsibilities. She was a integral member of the Quizgen programming team - putting in many hours during the early part of this year to complete her part of this coding endeavor in time for online technical evaluations to be given to all consultants at site-specific training. After this she switched roles to become an important participant in the hiring committee helping to plan and critique timelines, procedures, applications and interview forms in time for the March 1st hiring to begin. Due to her knowledge of the material and good communication skills, she was assigned to be one of the few trainers when this material was presented to supervisors during a late-February training session. Likewise, she was asked to be one of the speakers at the new consultant meeting in April, a task she prepared for carefully and performed quite well. To add to her responsibilities, she was a key member of the paperwork committee, a group of individuals who worked quite diligently behind the scenes at that same meeting. This is an unusual amount of cross-campus activities for any one individual. The fact that Michele was assigned all these tasks demonstrates our trust in her abilities. Her willingness to participate in so many ways shows her extreme dedication to the job. Completing all this work in a professional and high-quality way highlights how capable she truly is. Devoting so much time on tasks that went beyond the boundaries of her campus, makes it clear she has a global understanding of what makes a successful organization. Doing so, always with a smile and a positive attitude, shows the strength of her character. In short, Michele has consistently been an excellent worker and is most deserving of this award. {jt}

Keisha Cyrus

October 2001 Cook/Douglass Consultant of the Month (Fall Semester)

Keisha has been such a fantastic employee here at Cook/Douglass. Her patience and composure with users is remarkable. Even with users that completely overreact, she has an ability to bring calm and resolution to a situation. She also brings to the table a phenomenal knowledge of computers which serves to provide a good image for all RUCS consultants. In addition to all this she is a sincerely kind and thoughtful person. Every morning she brings in breakfast goodies from the dining hall for all the consultants and supervisors that are on duty with her. She is one of the most reliable consultants working here at Cook/Douglass and helps to bring a sense of calm to all the supervisors when they know she is on duty. We here at Cook/Douglass are truly grateful to have her on our staff and happily extend our congratulations to her for being consultant of the month. {zk, sl}

Fall 2001 Cook/Douglass Consultant Achievement Award (Fall Semester)

Keisha has been a consultant since the Fall of 1998. She has always worked hard and it shows. Keisha is well respected by her peers and management. Not only is she an excellent consultant, Keisha is also a great co-worker. She happily arrives early for her shifts, even stopping to bring breakfast to share with her fellow opening consultants. In addition, Keisha's personality makes her a joy to work with. She is friendly to both users and consultants and willingly answers questions from both. Beyond just being helpful, she has an excellent working knowledge of the computer labs and a great working relationship with the management that allows her to efficiently solve most problems she encounters. Keisha truly stands out, even amongst the other shining stars who have been honored as consultant of the month. {wl, zk}