NBCS Student Staff Recognition Program
Previously Honored Consultants – C
Carl Caamano
September 2000 Busch Consultant of the Month (Fall Semester)
We would like to thank you for coming into work a number of open shifts and for your friendly demeanor towards users. In addition, you helped us out during make-account sessions and for completion of a number of projects (i.e. machine cleaning, inventory information gathering and hardware upgrades). Your good performance of your duties and your helpful attitude makes you an outstanding consultant - you are an asset to our organization. {ag}
Joseph Patrick Cabanilla
February 2000 Livingston Consultant of the Month (Spring Semester)
Having been with CCF since the Spring of 1998, Joseph has proven to be a responsible and reliable consultant. He always arrives for his morning shifts on time and happy. We also appreciate his active concern for our satellite lab, Kilmer. His pleasant and outgoing personality is greatly appreciated by his coworkers as well as the lab patrons. {cb}
Parniyan Cagatay
March 2001 Busch Consultant of the Month (Spring Semester)
Parniyan has been a consultant with the Busch Campus Computing Centers for 2 semesters now. In her tenure here she always delivers excellent customer service with a smile. Her coworkers all regard her as being extremely pleasant to work with. The management team is also very impressed with her good communication skills and her ability to keep us informed of any problems that may occur. We'd like to congratulate Parniyan for her dedication to the lab and wish her luck in the months to come. {cb}
Spring 2001 Busch Consultant Achievement Award (Spring Semester)
Parniyan has presented herself as a dedicated consultant throughout her time with Busch Campus Computing Centers. She continually delivers her exquisite customer service with a trademark smile. In addition, she is extremely helpful and pleasant towards her fellow co-workers. She is also very helpful to the management team, for she keeps us posted on events and incidents that may happen in the lab. We would like to congratulate Parniyan for her excellent service and devotion to the lab. We wish her great health, happiness, and success as she leaves Rutgers and moves on to a new career. {mn & cb}
Lauren Caliolio
September 2003 Cook/Douglass Consultant of the Month (Fall Semester)
Even though Lauren has only worked at the labs for a month, she has proven herself to be an exceptional consultant and fast learner. She has been willing to cover many hard-to-fill open shifts, and offers to help supervisors with tasks that other consultants would rather not do (checking on Dlib!). Lauren demonstrates a firm understanding of both consultant and lab policies, and shows confidence when performing her duties. Great job and congrats! {mc}
Raymond Campbell
March 2009 Livingston Consultant of the Month (Spring Semester)
Ray has been a great asset to the Livingston Consultant Staff since he was hired in the Fall 2008 semester. Ray is a great consultant who frequently helps us out by taking tons of coverages. He's in his second semester working for the Labs and has already proven himself to be very helpful both in the labs and out on dorm visits as one of our few distinguished ResNet Certified Consultants. His calm and helpful demeanor when dealing with the users is very reassuring to all. Thanks, Ray, for keeping the Labs (and the Dorms) running smoothly! {kw,mk}
October 2009 Livingston Consultant of the Month (Fall Semester)
Ray is an exemplary employee here at Livingston. Being that he is a veteran this year, Ray knows how to handle his duties with promptness and style. Between taking coverages and keeping up with his everyday activities as a Dispatch consultant, we have come to depend on Ray for his excellent work ethic, pleasant demeanor and reliability. Please join us in congratulating Ray Campbell for October 2009 Consultant of the Month! {ew,lw}
Kevin Cantwell
Spring 2006 Help Desk Consultant Achievement Award (Spring Semester)
Kevin joined the HelpDesk last year and quickly distinguished himself as among out top performers. Currently a junior working towards a mathematics major with a minor in computer science, he has also served in the US Army prior to returning to college. Kevin will be succeeding Sarah Beetham as the new Evening Supervisor this fall. A native of California, where his family still lives, Kevin says of working at the Help Desk, "My experience with the Help Desk has been a pleasant one." And he joked, "I look forward to bossing everyone around next semester." Congratulations, Kevin! {kc,jba}
Michael Cappetta
October 2007 ResNet Consultant of the Month (Fall Semester)
Michael has been an invaluable member of ResNet since his first day two months ago. Mike always works to learn more and consistently goes above and beyond. His friendly outlook and willingness to always lend a hand make him an obvious choice for the consultant of the month position. He has even been known to stay after his appointments to assist users' roommates with their computer questions. Mike is a consultant of the highest caliber, and we honor his effort by naming him our October Consultant of the Month. Congratulations, Mike! {dh}
Cindy Cardona
March 2008 College Avenue Consultant of the Month (Spring Semester)
Cindy has become a very valuable asset to the College Avenue Computer Labs. She always comes to work in a cheerful mood that brightens up everyone's day. Her willingness to help others has made the work environment an enjoyable one. She constantly goes above and beyond what is required of her as a consultant. Her desire to have a clean lab is exemplified in her ability to keep track of the computer tags, monitor printers, and perform rounds, which promotes an efficient lab setting. She enthusiastically works on special projects that are beneficial to her coworkers and patrons. She will not hesitate to cover a shift even when she is only given short notice. Her selfless personality allows her to provide the best customer service possible to lab patrons. Cindy is willing to exhaust all avenues to find the answer to a difficult question or issue that she encounters. For these reasons, we are proud to announce Cindy Cardona as our Consultant of The Month! {bo}
October 2008 College Avenue Consultant of the Month (Fall Semester)
This is Cindy's second year working at CAC. Over the past year she has established herself as a very valuable asset to the computer lab. At the beginning of the Fall semester, she made it a point to help new hires get accustomed to consulting. Cindy has continuously proven that she is a reliable opening consultant. She has recently elected to open the lab at 7:30 AM three days a week for the rest of the permanent schedule. Cindy has also worked on special projects that are aimed at improving the lab. She has been a great help to management and her fellow consultants. She is quick to report an issue along with some insight to reach a viable solution to any problem that occurs. She has also expressed interest in becoming ResNet certified. This exemplifies that she is always trying to sharpen her skills as a consultant in order to provide excellent customer service. For these reasons, we are honored to announce Cindy Cardona as College Avenue Computing Center's Consultant of the Month! {bo}
William Carrington
March 2008 Busch Consultant of the Month (Spring Semester)
Will is the epitome of dedication and professionalism. Not only does he carry himself in a very professional matter, he is extremely friendly and always has that superstar smile. He generally seems to enjoy being at ARC and helping other people. He always lightens the mood in the consultant station with that superstar smile, and makes himself available to help patrons as soon as they need any assistance. Helping others is his top priority and he's always dependable and trustworthy. He is also the first to remember to take stats every hour. Not only does he carry himself in a very professional matter, he is extremely friendly and always has been. His sense of humor and helpful personality makes working at even the most high stress periods a pleasure. {yt,bs,fc,bt}
Lamar Carter
February 2007 College Avenue Consultant of the Month (Spring Semester)
Lamar is an extraordinary worker at the College Avenue Computing Labs. He has exhibited exceptional customer service skills over the past semesters, and especially the past month. His positive attitude and smiling face make him accessible to all patrons and coworkers. Lamar is easy to approach and easy to talk to. He ensures that any problem in the lab receives efficient and timely attention when he is on duty. Lamar's respect for others makes him enjoyable to work with and be around. Congratulations, Lamar! {em}
Dan Caruso
September 2000 College Avenue Consultant of the Month (Fall Semester)
Dan's dedication to serve the users and to maintain the lab is obvious during any of his shifts. He has demonstrated excellent communication skills in explaining solutions to uses so that they really understand them. Dan has also helped many of our newest consultants this month adjust to their positions as consultants. {ad,jg}
Eric Ceres
February 2002 Busch Consultant of the Month (Spring Semester)
Self-defense instructor Ana, and her entire staff, stress that Eric has shown great interest and enthusiasm in his job. When on duty, Eric keeps on top of things and he is great with users. While working at the monitor station, he greets user with a smile and displays a positive attitude. In addition, Eric shows a keen interest in learning about the new upgrades in the DML and keeps management up to date with any concerns users may have. {bm}
Fall 2003 Busch Supervisor Achievement Award (Fall Semester)
Some people would say that Eric is obsessive. Or compulsive. Or both. We at Busch say that he's been an incredible supervisor this semester and being obsessive compulsive about the labs is a big factor in Eric's performance. Eric's energetic nature keeps Busch going. He is often the driving force for change when he sees that a different method might work better. Eric has been diligently overseeing the evaluations at Busch, creating charts and timetables to make the evaluation process a little easier for his fellow supervisors. He is responsible for scheduling, and is often able to convince consultants to take extra shifts to fill the coverage gaps. Although he has a playful attitude, Eric's work ethic is top notch. He makes sure that all deadlines are met. Since being promoted this semester, Eric has been able to fill the role of Lab Supervisor very well. There was a visible change in his attitude, yet he was able to retain his fun nature with the consultants. Eric's quirky style suits Busch just fine, as the users and consultants alike are an eclectic bunch. {wll}
Spring 2004 CCF Overall Achievement Award (Spring Semester)
When Eric Ceres and Jeff Fein-Worton encounter a task that can be streamlined, they put their minds to it. At Busch, the inventory and maintenance databases were two separate systems, but they knew it could easily be integrated into one. Since a lot of information used for ticketing down machines was located in the inventory database, it took extra time to look up that info. They decided to do something about it. And then the Maintenance Database was born. Eric and Jeff worked jointly on the Maintenance Database with the intention of sharing it with all campuses. They knew that each campus used their own form of a repair/maintenance/inventory database and perhaps one uniform database could be used by all. Since computers sometimes get moved from one campus to another during the upgrades, a universal database made sense. They spent a lot of their own time planning the project before presenting the idea to their managers. Once the project was given a green-light, they wasted no time in creating the program. In a month they produced a usable Maintenance Database. From the start, they designed it to be flexible enough for everyone to use, requesting and integrating suggestions from other supervisors. They added extra features such as an Excel sheet export and a computer tag/label creator to help save everyone's time. What started out as a simple, "let's just make this into one database" idea, became a very useful program for CCF. {wll}
Eric dedicates a lot of time and energy to make sure that the Busch computer labs run well and that everything is done. Among his duties were hiring, head of evals, cleaning and scheduling. Basically, there wasn't much that went on in the Busch labs that Eric didn't know about. On top of all of this, he took the time to work with Jeff and create something that was useful to all the campuses, the Maintenance Database. He spent a lot of time developing the Maintenance Database with Jeff and was constantly making additions that could make the lives of all of the supervisors easier. Although he generally worked days (opening four days a week!), you would often see him at ARC at night talking to Jeff about how they could make the Maintenance Database even better. Eric's incredible work and dedication to CCF are just two of the reasons that he deserves this award. Beyond all that Eric does for Busch Campus, Eric also tries to make CCF as a whole a better place to work. Congratulations Eric! {mnb, wll}
Matthew Cevallos
September 2007 College Avenue Consultant of the Month (Fall Semester)
Though your time here at CACC has been short as compared to others, the enthusiasm and hard work that you have displayed here is great. Your ability to troubleshoot situations when they arise and to think of other solutions on your feet is the prime example of a consultant deserving of Consultant of the Month. On behalf of the staff here at CACC we would like to congratulate you and can only hope that you continue your hard work and enthusiasm while you are working with us. {kj}
Nandini Chakravartti
October 2006 Busch Consultant of the Month (Fall Semester)
With her quiet and approachable demeanor, Nandini is always ready and willing to offer help when needed, whether it's to lab patrons or other consultants. It's hard to find her in a bad mood, and no matter how busy the lab gets, she manages to keep her composure and assist in any way she can. She has been with us for over a year, and her positive attitude and willingness to offer a helping hand sets an excellent example for the newer consultants. Her ability to handle difficult situations and all her efforts put in toward her consultant duties is why she has been selected as Busch's October consultant of the month. [dk, mz]
Han-Chung "Frank" Chang
November 2004 Busch Consultant of the Month (Fall Semester)
Frank Chang is an exemplary consultant: constantly polite, always hardworking, and never difficult to work with. He handles the monitor station without a complaint, and is always helpful to lab patrons and coworkers alike. Frank always has a smile for anyone that walks up to the consultant station. He has worked hard to improve his performance, and Busch campus has truly benefited from his perseverance. Frank makes ARC Lab a safer, better place to be. For this, we congratulate Frank for being November's Consultant of the Month. {jf-w,wll}
Ivy Chang
February 2000 Busch Consultant of the Month (Spring Semester)
We would like to express our gratitude to Ivy for the wonderful job she has been doing in dealing with lab patrons. She seems to treat lab patrons with the warmest smile and give them her undivided attention. Her positive attitude and good work ethics have been recognized by the management team as well as lab patrons. Thank you for setting an excellent example for others to follow. {av}
Jing Chen
November 2005 Cook/Douglass Consultant of the Month (Fall Semester)
This has only been Jing's first semester working here and she has adjusted well to the Cook/Douglass environment. She always makes sure that the lab is running well and that users are following lab rules. She is not hesitant to take on a job that management asks and will always do it to the best of her ability. Jing's positive attitude helps make Cook/Douglass a nice place to work. {ks}
April 2006 Cook/Douglass Consultant of the Month (Spring Semester)
In less than a year of working at Cook/Douglass, Jing has become a model consultant. Beneath her calm exterior lies the heart of a dedicated and skilled consultant. She is always early to her shifts, especially when opening. She will dutifully go to any sites for emergency coverage or to bring supplies. Jing handles user questions, complaints and crises without breaking a sweat. Every time Jing comes to work, she brings a little extra peace and order with her. Because we love it when things run smoothly in the lab, we are pleased to recognize Jing Chen as an April Consultant of the Month. Congratulations, Jing! {jaa}
Wen Chen
February 2003 Cook/Douglass Consultant of the Month (Spring Semester)
Wen Chen has always been one of our hardest working consultants, and for that reason we have chosen him to be one of our COTM for February. Wen always walks in to his shift with a smile which can brighten up any lab. His charm is reflected in his work with the lab patrons as well as his fellow co-workers. Wen is very dependable and will follow through with any task that he is given. Wen often takes coverage and will cheerfully stay late to help us out in a pinch. We here at Cook/Douglass truly appreciate his service to CCF. Keep up the good work Wen. {kt}
October 2005 Cook/Douglass Consultant of the Month (Fall Semester)
Though he is recently back with us at CCF, Wen has not forgotten how to be a great consultant. He is always at his shifts on time and with a cheerful disposition. He eagerly helps anyone who needs assistance, and he is never slow to make sure things are running smoothly in the lab. If a coworker needs help with a patron, Wen is there to offer his expertise. When a supervisor needs someone to help with a project, he is usually first to volunteer. Wen is an exemplary consultant, and I ask everyone to join us in congratulating him in achieving the Consultant of the Month distinction! {mjf}
Jane Chen
October 2006 Help Desk Consultant of the Month (Fall Semester)
Jane has really developed her technical and customer service skills which are second to none. She is friendly with any consultant who asks her a question and has developed a rapport with ResNet. She is very responsible and even goes out of her way to follow up on user tickets she has created to make sure the issue has been resolved. Whenever she is tasked to do something, she does it well and sees it to completion. Jane is currently majoring in Civil Engineering and looks to graduate at the end of the year. Jane hopes to work for one of the major construction firms after she graduates. When not answering calls at the Help Desk or studying hard for engineering, Jane enjoys clubbing and watching her fair share of Anime. {kc}
Fall 2006 Help Desk Consultant Achievement Award (Fall Semester)
Jane Chen has developed into one of the top consultants at the HelpDesk over the past three years. Jane has a high approval rating from those callers she helps as is evident by the frequent positive feedback and customer service awards she has received. Whether its taking on a leadership role when no supervisors are present or frequently looking to help out other consultants by taking their shifts, Jane always looks for ways to make the Help Desk a better place to work. Jane escapes her hectic engineering class schedule and work at the Help Desk by curling up with any book by Ayn Rand or spending time with her b/f Marvin. {kc}
Ray Chen
March 2007 ResNet Consultant of the Month (Spring Semester)
Ray has been an outstanding member of the ResNet Busch campus staff since Fall 2006. Since he joined ResNet, Ray established himself as one of the go-to guys on our staff. Ray's hard work and initiative from diagnosing problems to organizing follow-up appointments has been nothing short of exceptional. Ray recently began working in the ResNet office and has proven himself an exceptional addition to the office team. He quickly learns new tasks and is enthusiastic in his work ethic. During Spring Break, Ray covered a sick co-worker's shift on a moment's notice. He also attended to outstanding work that was scheduled to be completed during Spring Break. We are happy to name Ray the ResNet Consultant of the month for March. {rb,dh}
Spring 2007 ResNet Consultant Achievement Award (Spring Semester)
This semester has proven quite a successful time for Ray Chen. Although already skilled in both technical and customer service affairs, Ray never shies away from the chance to continue to improve and learn. Throughout the semester, Ray has taken many opportunities to gain more experience in both the field and the office, and has excelled at both. Ray goes the extra mile to satisfy a customer be it making an extra visit to ensure quality of service, or providing a courteous, quick and professional solution to a problem. He has seized every chance this semester to provide superb customer support. It is a distinct pleasure to have Ray join our supervisory staff as an Assistant Campus Supervisor in the coming fall semester. Congratulations Ray, and keep up the fine work! {mv}
Frances Cheng
February 2006 Livingston Consultant of the Month (Spring Semester)
Frances has been working at Livingston for two semesters now. She is constantly helping patrons in a energetic, yet professional manner. Her positive attitude and demeanor bring her fellow consultants up, creating a great work environment. She works very closely with management and is always on top of lab issues. Her mastery of origami keeps the lab a pleasant and aesthetically pleasing place. Please join us in congratulating Frances as consultant of the month. {ab}
Fall 2008 Busch Supervisor Achievement Award (Fall Semester)
Hieeeeeeeee! Anyone who knows Frances would have that greeting imprinted in their brain. Frances was originally a supervisor at Livingston Campus and transferred to Busch two years ago. We lucked out in the deal! Ever since she came here, Frances has made it a point to involve herself in the Busch labs as if she had been here all long. This isn’t too difficult because she’s a pharmacy student and practically lives at ARC. This semester, Busch had a difficult start because we lost several veteran supervisors due to graduation and internships and because of many changes at the labs. Frances stepped up to make sure that all of the gaps that needed to be filled were and skillfully guided the new supervisors. Frances was an important part of scheduling this semester, with all of the ResNet scheduling that needed to be done and lab consultants that needed hours due to the changes in the lab schedules. She was there to ensure everything was taken care of. Being a part of the Consultant Review Committee allowed her another chance to be involved with everything that was going on in the lab, from assigning consultants to supervisors to following through with her own consultants to ensure that all of their questions and concerns were addressed. She was also an important member of the Hiring team this summer and is currently on the Hiring committee for the coming year, working to ensure that Busch runs as smoothly as can be when hiring starts in the spring. She does it all with a smile and an energy that can only be described as "Frances". Although some might claim that it's an energy only a lack of sleep can provide, those that know her know that it's just who she is. Frances is amazing with everything she can and has done, both academically and with her time in the labs. It's a wonder how she gets it all done. She is a tornado and an inspiration. Frances is a vital member of the Busch management team. We're happy that she's been with us for so long and that we can look forward to more semesters with her as well. It is for all of this and more that we are honored to have Frances Cheng as the Busch supervisor of the semester. {mb,wll}
Jonathan Chichioco
Spring 2007 Busch Consultant Achievement Award (Spring Semester)
Finding the words to write about Jon can be difficult, because there is so much to say. He has always been one of the best consultants at Busch. Whether on or off duty you will always see Jon trying to take care of the lab. He is always there to make sure the lab is running smoothly, and if anything is wrong, he will let us know. When Jon is around it is safe to the say the lab is in good hands. When you look out at the consultant station you probably wouldn't see Jon there. He is attending the printers, doing 15-minute rounds, or helping out patrons. Jon has proven himself to be one of the hardest working consultants time and time again. His pleasant demeanor whilst helping patrons with anything and everything remains constant. His experience with the DML has enabled him to cater to many different requests from patrons. He's not only shown his ability to learn new and often difficult things, but he’s helped to teach consultants and patrons via troubleshooting and guidance. With Jon's knowledge of computers, and ability to help out others out in a friendly manner, it's no wonder that even when off duty, patrons still seek him for help. We couldn't be luckier to have him work us. He has always been a great consultant. Since there is no consultant of the decade award, we award Jon the highest of consultant honors, Consultant of the Semester. {jp,yt}
Ilya Chigirev
September 2007 Busch Consultant of the Month (Fall Semester)
Ilya has only been on a consultant for a short time, but he blends in perfectly with some of the best of our veteran consultants. Always taking rounds and keeping things clean, he's also on the look out for any patron who needs even the remotest kind of help. Never one to be up against the wall, he always checks things out in advance and lends a helping hand to make sure things get done right. Even when he is at the monitor station, he is rarely sitting a looking at his computer, he's up and helping out as much as he can from the desk. Ilya is a very dedicated consultant. He familiarized himself with everything in the lab from day 1, and continues to work hard at all times. Ilya is always on the ball and is constantly giving his best effort. Congratulations! {yt, mnb}
Tracy Chin
April 2008 College Avenue Consultant of the Month (Spring Semester)
Tracy has proven herself to be an exemplary consultant here on College Avenue. In the lab, you will always find her constantly doing rounds, troubleshooting printers, and helping others. When assisting patrons, she ensures that every question is thoroughly answered no matter how obscure or complicated it may be. Her patience and professionalism allows her to demonstrate exceptional customer service, and providing the best technical support is her top priority. She also works well with both her co-workers and supervisors, never hesitating to help another consultant or to inform management of any unusual situation. Overall, Tracy has done an outstanding job and we are pleased to recognize her as Consultant of the Month! {vd}
Edward Cho
October 2005 Busch Consultant of the Month (Fall Semester)
Edward (Ed) Cho was selected as Busch's October Consultant of the Month because of the amazing job he performs in the labs. And because we couldn't believe he had not been honored before! Ed consistently provides A+ professional support to patrons, giving them the best service possible. He genuinely cares about his job; when he's here, lab patrons are his first priority. Ed is responsible and always follows up on any problems he reports. Most importantly, he has been a role model for the new consultants, someone they can look up to and respect with his unique blend of humor and expertise. We consider Ed to be one of the best consultants we have on staff. Congratulations, Ed! {jl, wll}
Spring 2007 Busch Supervisor Achievement Award (Spring Semester)
When you think about a supervisor, you think of someone who comes in for a few shifts a few days a week and helps keep the lab running smoothly. Ed has taken this to a whole new level. Although he was only scheduled to work 3 days a week this semester, there was rarely a day when he wasn't sending email or on-line helping someone out in the labs. Few supervisors have had the level of commitment that Ed possesses. He truly is in his own class. Ed's sense of humor, intelligence and broad knowledge set him apart. Whether he's checking email at 3am from his room, working late on a project or getting paged because the consultants had a question, Ed is always willing to help out. We considered setting up a bed and pillow in the supply room for him. ;) In addition to being diligent about work, Ed is someone that everyone feels comfortable seeking out, from fellow supervisors to consultants, just to talk to or ask advice. His positive attitude and full-bodied laugh have become something that people can look forward to when they walk into the supervisor office or consultant station. In addition to all of this, he’s on top of everything that goes on in the labs, from supplies we need to helping out patrons in the DML, there isn’t much about the labs that Ed doesn’t know. His smile, constant purring and infectious energy have brought something special to the Busch management team. He will be missed. We thank you for all of your hard work and dedication towards making the Busch labs a better place. Congratulations Ed, on being named the Busch Supervisor of the Semester. {mnb,wll}
Wendy Choi
November 2001 College Avenue Consultant of the Month (Fall Semester)
Wendy is always on time and often early for her morning shifts. She is cheerful and pleasant to every user who approaches her. During her shifts, Wendy always makes sure that the IMLs are set up on time. She often volunteers to restock paper or walk over to the Alexander Graduate Lab to retrieve statistics sheets for the supervisors. Wendy performs all her consultant duties with an enthusiastic attitude. She is attentive to all users she assists, and never hesitates to accompany a user to their computer to provide assistance with a problem. Her devotion to the lab shows through her willingness to stay after her shifts have ended to cover other consultants.{mm,tv,jg}
Erica Chow
October 2001 College Avenue Consultant of the Month (Fall Semester)
Erica brings a warm, professional attitude to the lab during her shifts. She has helped the management staff by taking emergency and regular coverage, and has gone out of her way to do what she can to resolve problems in the lab. Erica noticed users were printing several copies of their print-outs because they could not find which printer their jobs were coming out of. She took the initiative to compose an easy-to-read guide for users and posted them by the printers after supervisor approval. Now all labs have taken Erica's sign and modified it for their own use across all New Brunswick campuses. {mk}
Tahreen Chowdhury
April 2008 Livingston Consultant of the Month (Spring Semester)
Tahreen has been an amazing asset to the Livingston Labs since she was promoted from the reserve list in February 2008. She is always taking coverages (at least once a week and generally more) and always lets us know what's going on in the labs while working. Furthermore Tahreen is one of the most friendly and helpful people that we have working at the labs. You will hardly ever find Tahreen sitting around idly; she takes care of lab issues thoroughly while doing rounds and is always ready to help when a Supervisor says they need something. And finally, Tahreen has excellent technical skills; she rarely asks Supervisors for assistance with issues, she knows where to go for help and always makes sure the issue is resolved before walking away from the patron. For all these reasons and more, please join us in congratulating Tahreen on becoming our most recent Consultant of the Month! {ms,lg}
Michelle Chu
April 2008 Busch Consultant of the Month (Spring Semester)
If only we could make a super consultant...Michelle always brings her 'A' game. She is always happy and cheerful and ready to help. She is a consultant that can laugh as well as make you laugh just as hard as the tickle-me-elmo doll. Things never seem to get to her! Even with her small stature she holds a very large presence here at the lab. She is constantly moving and helping out patrons and making sure the lab is run efficiently. Michelle is fully committed and determined to meet the needs of the patrons like the trix bunny is to getting his bowl of cereal from those kids. Like any good consultant, she knows her limits and knows where to go for answers, she will always ask for advice and then follow through. We're lucky to have had her as a part of our team, and we'll surely miss her when the semester winds down to a close. Congratulations! {bs,kp,jb,sh,mb}
Eric Chung
September 2008 Cook/Douglass Consultant of the Month (Fall Semester)
Eric has gone above and beyond his responsibilities as a ResNet consultant this month, truly displaying his tireless work ethic and dedication to the job. Eric logs in to the staff chat to help his coworkers even when he is not working a shift, stays late to make sure a patron's issues are resolved and generally displays a willingness to help. He takes extra time to explain technical issues to patrons and exhibits great patience while doing so. Always armed with a smile and a sense of humor, Eric has a great attitude at work that positively affects all of his coworkers. He is a valuable asset for the Cook/Douglass team and we are all very thankful to have him here in the lab on a regular basis. Thanks for all of your hard work, Eric! Keep up the good work! {sr}
Edwin Chung
November 2003 ResNet Consultant of the Month (Fall Semester)
Ed Chung has been working for ResNet for over 3 years. He has always been helpful and pleasant to deal with. During the last month with the outbreak of viruses, he has come in to work when ever he could, filling in for shifts more often than not. He also stops in the office every time he is in the area, working if needed. Ed has been a great asset to the Resnet group. {ks}
Nicholas Ciervo
November 2006 Livingston Consultant of the Month (Fall Semester)
Throughout his time with CCF, Nick Ciervo has impressed us with his excellent customer service and attention to the lab. Always alert to current problems and issues, Nick is a great person to have around during a lab outage or even just a very busy day. His excellent rapport with both his fellow consultants and management means that he and those he works with stay well informed and are able to handle issues quickly and efficiently. Regardless of the situation, Nick faces it with a positive attitude. Please join us in congratulating Nick as the newest Livingston Consultant of the Month! [js]
April 2007 College Avenue Consultant of the Month (Spring Semester)
Nick, who is both a College Avenue and Livingston consultant, who was recently prompted to a Livingston SIT is an asset to the College Avenue Campus. Working whenever he can, and always trying to help us out when we're short staffed, Nick's performance has been impressive. His technical knowledge of computers is only over-shadowed by his patience and willingness to help others. Whether he's talking with the management team, a fellow consultant, or a patron, Nick always treats everyone with the utmost respect. We congratulate him on both his promotion on Livingston and receiving the College Avenue Consultant of the Month award. {lv}
Spring 2008 Livingston Supervisor Achievement Award (Spring Semester)
The Livingston Campus is pleased to select Nicholas Ciervo as the Supervisor of the Semester for the Spring 2008 semester. This is Nick's second semester as a supervisor at the labs. During the past semester, Nick truly stepped forward as a leader and mentor for the Livingston consultants, SITs and supervisors. Nick's most visible achievements were his contributions to the annual NBCS Hiring Drive -- speaking at info sessions for prospective applicants, helping out with the new hiring video testimonials and the NEO video shown to all new hires. Within the confines of the Livingston Labs, Nick has consistently come to the rescue of his fellow supervisors when they've needed coverage for their shifts. He has even done the same for the consultants at Livingston (even for the dreaded early morning shifts). Nick consults when needed and never turns away a user in need of an answer. He has also served as a leader by speaking up as a passionate advocate for supervisors and consultants alike on important campus issues in both campus and cross-group management and committee meetings (especially in our weekly Livingston Supervisors meetings and the NBCS-All Winter Meeting). This semester, Nick was responsible for assigning consultants to their supervisors/mentors for Consultant Reviews, and tracking all meetings in the Consultant Review Database to make sure his fellow supervisors were completing their meetings by all deadlines throughout the semester. Nick has been great about completing consultant observations and showing consultants how to better do their job when they need help. Nick regularly updates lab signs in an effort to keep lab patrons current on lab access hours, lab rules and regulations, and to clarify any confusion with our policies. Nick has also been active in helping our repair supervisors with any repair issues, serving as the backup for submitting weekly usage statistics reports and in maintaining our computers in the Livingston Learning Center. Overall, Nick has been a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smooth operation of the Livingston Labs. Thanks for all of your hard work, Nick Conspiracy! {mk}
Jeff Clark
February 2001 Busch Consultant of the Month (Spring Semester)
Jeff always impresses the management staff with his good customer service and exhaustive technical knowledge. Jeff constantly goes above and beyond the call of duty to help out users and his fellow consultants alike. His good attitude eases everyone in times of stress. Always ready and willing to get the job done, Jeff is a pleasure to work with. His exceptional performance has also earned him a large number of merits. We hope that Jeff will continue this high level of performance in the semesters ahead. {nl, cb}
Fall 2002 Busch Consultant Achievement Award (Fall Semester)
Jeff has been a dedicated consultant since the fall of 2000. Throughout his time with CCF, he has been known for his excellent customer service and communication skills. While working in the lab, Jeff is constantly trying to improve his technical knowledge and make DML more user friendly. Jeff has been a great help in getting things worked out in the recently upgraded DML by constantly updating the management team about comments, concerns, and solutions. We look forward to reading the next volume of "DML Issues" and working with him in the future to make the lab even better. {ap, mn, tm}
Erin Cleary
November 2005 Livingston Consultant of the Month (Fall Semester)
Mention the terms "outgoing" and "cheerful" and you've only just begun to describe Erin Cleary. Having just joined the CCF family this semester, Erin's excellence continues to remind us why she was hired all along. Her demeanor when interacting with patrons and fellow consultants alike creates a warm and amiable atmosphere within the lab. Her eagerness to help patrons and assist management at a moment's notice makes Erin a shining example of CCF's finest. In recognition of her efforts, we have named Erin Consultant of the Month for November. {dp, ab}
Tracy Clough
September 2004 Livingston Consultant of the Month (Fall Semester)
During her first month with the Livingston Computing Center, Tracy has already proven herself as an exceptional staff member. Whenever she is working, there is always a smile on her face and on the patrons she assists. Users and her fellow consultants alike appreciate her helpful nature. This was further demonstrated by receiving a positive feedback from a patron she helped on her very first shift. She is also willing to take coverages that most people would turn away from, including overnights. Tracy is also a very inquisitive staff member, going to great lengths to find the answers to the most obscure questions. Please join us in congratulating her and encouraging her to keep up the good work! {mm, cb}
Fall 2004 Livingston Consultant Achievement Award (Fall Semester)
Tracy has been a model consultant throughout her first semester at the Livingston Computing Center. She has shown a dedication to the lab, a willingness to learn and excellent customer service skills. She was selected as our Consultant of the month in her first month working at the LCC. She has exhibited a sincere desire to help out whenever possible, including taking multiple overnight coverages. Tracy works closely with management to provide feedback for improvement of lab operations as well as notifying the management team of any lab issues that may arise. Tracy also has a fantastic attitude and spirit that she brings to the job making her a pleasure to work with. Please join us in congratulating her on this well deserved award and encouraging her to keep up the great work in the future! {mmahoney,cb}
Fall 2005 Livingston Supervisor Achievement Award (Fall Semester)
This semester we have selected Tracy Clough (tracyclo) as Livingston's Supervisor of the Semester. While Tracy has only been a supervisor for one semester, she has proven herself to be very capable and dedicated. Tracy has numerous qualities that make her a very valuable asset to the Livingston team.
Tracy's gung-ho spirit to organize has greatly helped improve the appearance of the lab, the staff area, and our many supply cabinets. The supervisor duty of putting up signs and labels has taken on new vigor under Tracy. Both Tracy and the lamination machine have been working overtime to help inform lab patrons of important items in a clear, concise and highly visible format.
Tracy also brings a very jovial and generous attitude to the job. Her smile and pleasant demeanor are appreciated by all of her coworkers. Tracy's willingness to share her thoughts, complements, insights, and even her vaseline are also appreciated by all in the lab.
Please join us in congratulating her on this well deserved recognition and encouraging her to keep up the good work.{cmb}
Anthony Coletti
April 2008 ResNet Consultant of the Month (Spring Semester)
Anthony has proven himself to be a superior consultant in many respects. His fieldwork over the past semesters has demonstrated both technical and communication skills. Anthony recently trained to work in the ResNet office, where he has very efficiently learned the office procedures. He has a great attitude and is constantly looking for ways to improve his performance and better apply himself. We all look forward to continuing to work with Anthony on the ResNet team. {ks}
February 2009 ResNet Consultant of the Month (Spring Semester)
Since the fall of 2007, Anthony Coletti has done an excellent job in working with Residential Networking. As a Cook/Douglass field consultant, he was always on top of any issues that came up, asking intelligent questions and commenting insightfully in tickets. Since then, he has been promoted to the ResNet Office, and continues to do an exemplary job, handling everything from IP Hoppers to network card troubleshooting. This semester, he still asks insightful questions and is always ready to learn more about the technology that we support. For his great work, he is ResNet's Office Consultant of the Month for February. {sl}
Philip Connelly
March 2009 Busch Consultant of the Month (Spring Semester)
A very long-awaited, and completely well deserved Busch Consultant of the Month award goes to Phil Connelly. Ever since he started here, Phil has been reliable and diligent in all his consultant duties. He brings his A-game and charming personality to each shift he works. He's always on time, and takes the lab rules very seriously. He spreads his knowledge as well, and has strengthened the rest of the staff in doing so. Phil is always professional; the supervisors have no qualms in asking Phil to handle things when supervisors aren't around. Even when he has to enforce the rules, he does so in such a way that patrons never perceive him as being mean or intrusive. Phil is a model consultant and someone that other consultants look up to. Congratulations Phil! {lm, kp, mb}
Erin Connor
October 2000 College Avenue Consultant of the Month (Fall Semester)
Erin Connor (emconnor) Erin does her job extremely well, but still enthusiastically works on improving her skills. She is knowledgeable, helpful, and very responsible in her duty as a consultant. Erin pays close attention to the details of the consultant position. She always remembers to take stats and frequently tours the lab to look for users who need assistance. {ad, jg}
Gae-Charles Constantini
October 1999 Cook/Douglass Consultant of the Month (Fall Semester)
Gae is always excited to learn new things, and his excitement is contagious. His participation on the repair team is both an outlet for his willingness to help and his desire to learn more. Gae is thorough when dealing with problems and ensures that management is fully aware of any problems that need to be directed that way. {ss}
Mitchell Corral
February 2008 Busch Consultant of the Month (Spring Semester)
During his first year at Busch, Mitchell has proven himself to be a friendly and dedicated consultant. Always upbeat and enthusiastic, Mitch never hesitates to help patrons or fellow coworkers. Mitch is one of those consultants you can talk to about anything. He's always willing to listen and is attentive to patrons' problems. He's there to help out whenever things go wrong, and he's always up and about checking on printers and answering patron's questions. He's extremely reliable and an invaluable asset to the staff! He works both an overnight shift and a very busy morning shift. Mitch does a great job managing the incoming rush in the mornings. He's able to handle the crowd, handle the massive amounts of printing, and do so with a smile. He's great with customer service all the time and has put in a lot of hard work over both semesters. We are proud to select Mitchell as a Consultant of the Month. {fc,mz,yt}
Gregory Cromwell
March 2009 Operations Consultant of the Month (Spring Semester)
Greg was hired as a Help Desk consultant for Fall 2007. Over the next year Greg worked diligently as in his position and proved to be a valuable asset to the team. He was recognized for his efforts and promoted to Operations consultant November 2008. Greg has been reliable and dependable in his position as an Operator. He works a number of early morning shifts and always arrives promptly ready to conquer the day. He makes an effort to help his fellow consultants by taking coverages and offering to assist with any questions they may have while on shift. We appreciate everything he has done and look forward to working with him in the future. Congratulations, Greg! {rb,vv}
Julie Cummings
March 2001 Cook/Douglass Consultant of the Month (Spring Semester)
Julie's loquacious manner and amiable disposition make her a joy to work with - from her co-workers to the average user. She always gives user questions the utmost importance; always going to all ends possible to find the correct resolution to their computing problems. She is perpetually punctual, and feels a sincere responsibility to her job duties, making her a consistently reliable and resourceful consultant. {sn}
Robert E. Cunius, Jr.
November 2001 Cook/Douglass Consultant of the Month (Fall Semester)
All semester long the question here at Cook/Douglass has been "What about Bob?" Well the answer is that Bob has been doing an excellent job as a consultant. Bob's work here shows that he fully understands the extent of his responsibilities. No one has caught him sleeping on the job. Additionally, Bob does the kind of work you don't expect to see today. Bob's work performance here shows that he is able to work under minimal supervision. Bob has come through for us countless times without complaint and we here at Cook/Douglass are happy to congratulate him for being chosen as consultant of the month. For completeness we should mention that any CCF lab would be lucky to get Bob to work for them. {sl}
Spring 2003 Cook/Douglass Supervisor Achievement Award (Spring Semester)
This semester, Robert E. Cunius Jr, or Bob, as we like to call him, has been selected as the C/D Supervisor of the Semester. Bob has worked as an Assistant Lab Supervisor for the past year. This semester, he took over repair and everything has been running very smoothly under his direction -- even Mike from NI/CR has complemented C/D's repair efforts. Bob may have a quiet demeanor, but he definitely speaks his mind and makes sure everyone knows his opinion on lab matters. Bob is often deep in thought about lab issues and will call the lab right after he leaves a shift with a possible solution or just to follow up. Bob is precise and very thorough with his duties. He makes sure he gets the job done, and done well. His compassion for the consultants makes him a well liked supervisor-- he puts himself in the consultant's shoes to be fair to them. Bob's quirky, fun sense of humor adds to the C/D "personality." Things wouldn't be the same without his kind smile and infectious chuckle. In addition to his lab responsibilities, Bob has also played an integral role on the "QuizGen" coding committee as one of the primary coders. Last summer, he spent countless hours co-designing the database. Bob worked hard this Spring semester programming the instructor side of the database, and he helped keep the project focused and on schedule. Bob's excellent work ethic and positive attitude help make him a terrific supervisor. We aren't looking forward to the day Bob leaves C/D. {wll}
Anthony Curcuruto
October 2000 Livingston Consultant of the Month (Fall Semester)
Anthony was recently hired. Even though Anthony has only been with CCF for a few months now, he displays the qualities that we like to see with new employees - a willingness to learn the answers to questions he does not know and a personal curiosity about how things work around the lab. He also searches to expand his knowledge in areas that he has yet to explore; thereby, increasing his knowledge base and the likelihood that he will be able to answer more users questions. Keep up the good work! (mr,lw)
Michele Cuttitta
Spring 2002 Cook/Douglass Supervisor Achievement Award (Spring Semester)
This semester, Michele has demonstrated how well she can juggle an amazing number of tasks. Whenever something pops up that needs to be taken care of, even tedious tasks like paperwork, she is the first to take on those responsibilities. Beyond taking care of obvious needs, Michele seeks out tasks to help out her fellow supervisors in their own responsibilities and often offers up pleasant surprises that are helpful to everyone. Whether Michele's tasks involve working with consultants or taking care of repetitive assignments, she is consistently thorough in her work. Michele has grown significantly this semester as a member of the C/D management team, and we look forward to seeing what she can achieve next semester. {ss)
Fall 2002 Cook/Douglass Supervisor Achievement Award (Fall Semester)
Michele is no stranger to this award, having won it in Spring 2002. Once again, she has worked exceptionally hard to make C/D a better place to work. In her time as an ALS, Michele has really refined her leadership style and grown into the position. She is able to handle any situation that may arise, from faulty alarms and floods, to the more common no-show consultant. Michele has worked on numerous projects and committees, including coding on the "quiz-gen" project. Through her cross campus work, she has developed good relationships with her fellow supervisors from the other campuses. As a veteran supervisor, Michele has helped train all of the current supervisors as SITs, making this year's supervisory team the best C/D has had in years. Her perfectionism and attention to detail are reflected in the excellent work she consistently produces. She has worked hard on redesigning the bulletin boards and signs at C/D to make them more organized and more easily readable. Michele has a wonderful work ethic and she always puts in extra effort to help out her fellow supervisors and her managers. Never one to sit idly in the supervisor's office, Michele will always find work to do or ask for new assignments. Her continual improvement is evidence of her desire to learn from past experiences and her refusal to rest on her laurels. Michele is a great asset to the C/D supervisory team, well deserving of the C/D Supervisor Achievement Award. {ss}
Spring 2003 Supervisor Achievement Award (Spring Semester)
In many ways Michele and Amjad share attributes that make them ideal workers. Where they do differ, they do so in a highly complementary manner that allows them to more fully cover the vast range of tasks that we challenge dedicated workers to take on. Demonstrating her value to management and coworkers alike, Michele has twice been honored with the Cook/Douglass Supervisor Achievement Award in recognition of her ongoing leadership and dedication to that campus. From the very beginning of her time with us, Michele has developed strong relationships with folks on other campuses with whom she clearly strives to forge partnerships with. This semester, even moreso than in the past, she made major contributions to CCF as whole. She had various cross-campus responsibilities. She was a integral member of the Quizgen programming team - putting in many hours during the early part of this year to complete her part of this coding endeavor in time for online technical evaluations to be given to all consultants at site-specific training. After this she switched roles to become an important participant in the hiring committee helping to plan and critique timelines, procedures, applications and interview forms in time for the March 1st hiring to begin. Due to her knowledge of the material and good communication skills, she was assigned to be one of the few trainers when this material was presented to supervisors during a late-February training session. Likewise, she was asked to be one of the speakers at the new consultant meeting in April, a task she prepared for carefully and performed quite well. To add to her responsibilities, she was a key member of the paperwork committee, a group of individuals who worked quite diligently behind the scenes at that same meeting. This is an unusual amount of cross-campus activities for any one individual. The fact that Michele was assigned all these tasks demonstrates our trust in her abilities. Her willingness to participate in so many ways shows her extreme dedication to the job. Completing all this work in a professional and high-quality way highlights how capable she truly is. Devoting so much time on tasks that went beyond the boundaries of her campus, makes it clear she has a global understanding of what makes a successful organization. Doing so, always with a smile and a positive attitude, shows the strength of her character. In short, Michele has consistently been an excellent worker and is most deserving of this award. {jt}
Keisha Cyrus
October 2001 Cook/Douglass Consultant of the Month (Fall Semester)
Keisha has been such a fantastic employee here at Cook/Douglass. Her patience and composure with users is remarkable. Even with users that completely overreact, she has an ability to bring calm and resolution to a situation. She also brings to the table a phenomenal knowledge of computers which serves to provide a good image for all RUCS consultants. In addition to all this she is a sincerely kind and thoughtful person. Every morning she brings in breakfast goodies from the dining hall for all the consultants and supervisors that are on duty with her. She is one of the most reliable consultants working here at Cook/Douglass and helps to bring a sense of calm to all the supervisors when they know she is on duty. We here at Cook/Douglass are truly grateful to have her on our staff and happily extend our congratulations to her for being consultant of the month. {zk, sl}
Fall 2001 Cook/Douglass Consultant Achievement Award (Fall Semester)
Keisha has been a consultant since the Fall of 1998. She has always worked hard and it shows. Keisha is well respected by her peers and management. Not only is she an excellent consultant, Keisha is also a great co-worker. She happily arrives early for her shifts, even stopping to bring breakfast to share with her fellow opening consultants. In addition, Keisha's personality makes her a joy to work with. She is friendly to both users and consultants and willingly answers questions from both. Beyond just being helpful, she has an excellent working knowledge of the computer labs and a great working relationship with the management that allows her to efficiently solve most problems she encounters. Keisha truly stands out, even amongst the other shining stars who have been honored as consultant of the month. {wl, zk}
