NBCS Student Staff Recognition Program
Previously Honored Consultants – D
Jason D'Onofrio
September 2004 ResNet Consultant of the Month (Fall Semester)
Jason started working for ResNet this semester... with an explosion! He has worked tirelessly to resolve an astounding 71 tickets in the first 3 weeks of the semester - an admirable feat! Even on his very first day, he showed abilities that make him a highly valuable asset to our group, picking up things in a matter of minutes, even under the high-stress setting of our SWAT teams. He has been extremely diligent in his work, making sure his area coordinators know exactly what he is doing and following our policies to a tee. While he rarely runs into difficulties, Jason is in direct contact with the office and his area coordinators, and makes sure whatever issues remain after his initial efforts, are taken care of as soon as possible. He has handled all difficult problems tactfully and professionally. Jason has shown a character of determination, technical superiority, friendliness and dedication to his position. He takes great pride in his work and makes sure everything that can be done to fix a problem is attempted. He maintains a positive attitude and a good mood even when the going gets tough. We are all very excited to have such a consultant on our staff. Jason has been an exemplary employee to the organization and has shown outstanding work in his first month with us. {ml, af, jh}
Milap Dalal
September 2002 Busch Consultant of the Month (Fall Semester)
Consistently greeting users with a smile, completing rounds, and keeping an eye out for food and drink, Milap demonstrates many qualities of an exceptional consultant. He is often seen eager to leave the consultant station to help answer questions and he does not hesitate to ask questions to the Busch management staff to better understand policies and procedures. In addition, Milap promptly informs management about any unusual situations in the lab. We are proud to announce Milap as one of our Consultants of the Month. {bm}
Brian Dandrea
April 2000 College Avenue Consultant of the Month (Spring Semester)
Brian possesses extensive knowledge of the labs' hardware and software as well as outstanding customer service skills. His willingness to help both users and co-workers, and patience when explaining even the most complex tasks, make him a valued employee whom others can turn to. Brian continues to seek out opportunities to improve his skills while maintaining a professional attitude in the lab. (el, jg)
Carlo de Guzman
November 2006 Cook/Douglass Consultant of the Month (Fall Semester)
Carlo is the type of consultant who tries hard every shift to do his best. Throughout this, his first semester, Carlo has grown into one of our best consultants. When Carlo is working, everyone knows it: His happy, friendly personality brightens the lab. He's the first one to jump up and help patrons, and he does his rounds like clockwork. While visiting Loree, you'll be sure to see Carlo checking the printers, pushing in chairs, and enforcing policy. Carlo is fun, friendly, and over all an ideal consultant. I am glad to announce that he is our COTM for this November. Thanks a lot Carlo! [lm]
Omar de la Cruz
November 2000 Busch Consultant of the Month (Fall Semester)
We are pleased to note that Omar is always ready to help lab users as well as fellow consultants. He has been caught helping out around the lab before and after his shift. Omar gives friendly and effective service with a smile. His knowledge and positive attitude makes him an asset to the lab, to the staff, and to our patrons. {nl,av}
Fall 2000 Busch Consultant Achievement Award (Fall Semester)
Omar is receiving this semester's consultant achievement award because of his consistent hard work and dedication to his job. Omar is an active and hardworking individual who will go above and beyond the job requirements to provide an excellent service to lab patrons. His enthusiasm, professional and friendly manor and extensive technical knowledge makes him an exemplary consultant that many staff members can learn from. We are quite proud to have him as a part of our staff team. Omar - Thank you very much and keep up the good work! :) {Cb, Av}
April 2001 Busch Consultant Achievement Award (Spring Semester)
Omar continues to impress the Busch Management team by taking many emergency coverages. He dedicates much of his effort toward providing excellent customer service and helping his fellow consultants whenever possible. Omar is well known for being a dependable staff member and a great co-worker. In his tenure with Busch, Omar has aided the management team by not only answering every user question with a smile, but by being on top of any problem that may arise. Omar is indeed a true asset to Busch and CCF. We wish to congratulate him & wish him luck in his future endeavors. {cb, ee}
Blake Deakin
October 2002 Help Desk Consultant of the Month (Fall Semester)
Blake started working for the Help Desk over the summer. We soon realized that he has a real talent for effectively working through users problems on the phone. He is very amiable. He is always pleasant and prompt and we never have to ask him to sit in the front row at the Help Desk (busiest area). He is always willing to learn and he recently took it upon himself to learn how to maintain the computer images at the Help Desk. He also suggests ways for the Help Desk to improve its service such as listing what consultants have specialties in what areas. He is a valuable asset to our Help Desk team. Kudos to Blake! {kb}
Troy DeLorenzo
October 2009 Cook/Douglass Consultant of the Month (Fall Semester)
Troy is in his second year of working for the Cook/Douglass labs and has been a pleasure to work with on every shift. Always early to his shift, Troy comes in with a great attitude and always prepared to handle the busiest time of the day at Loree. There is never an issue when a patron has a question or needs help with something because when Troy is on shift he constantly is willing to go out of his way to get the issue solved. Troy always takes as much time as is necessary to help patrons, from the minor issues to the more complicated issues. It is always a good day when working alongside of Troy. We are honored to announce Troy as Cook/Douglass Consultant of the Month. Keep up the great work! {dt}
Fiona Devonish
September 2008 Operations Consultant of the Month (Fall Semester)
Fiona was hired as a Help Desk consultant, starting in Fall 2007 semester. Her efforts were quickly recognized and she was promoted to Operations where she has been working since October 2007. Fiona consistently goes above and beyond our expectations. She is very helpful to her fellow Operations Consultants with coverage, especially for the hard to fill shifts. Recently, Fiona has taken on extra projects such as cleaning, and she continues to make suggestions to the Operations management team for documentation and procedure updates. We would like to congratulate Fiona for earning the September 2008 Consultant of the Month Award. {rb}
Fall 2008 Operations Consultant Achievement Award (Fall Semester)
Fiona was hired as a Help Desk consultant, starting in Fall 2007 semester. Her efforts were quickly recognized and she was promoted to Operations where she has been working since October 2007. Fiona is continually thinking up new ideas and presenting them to the management team. This semester, Fiona has taken the initiative to complete extra tasks and help out with projects. Fiona is also always there to help and will often find a need and fill it without being asked to do so. We would like to congratulate Fiona for earning the Fall 2008 Consultant of the Semester award. {rb}
Debolina Dhadaldeb
February 2000 Livingston Consultant of the Month (Spring Semester)
Debolina is closing in on her one year mark with the Livingston Computing Center. Throughout the year, her coworkers and lab patrons have enjoyed her positive and pleasant personality. Not only does she possess a natural "down-to-earth" approach to things, but she is also quite knowledgeable. Her proactive and caring attitude has earned her the highest respect from the LCC management team. {cb}
Fall 2000 Livingston Consultant Achievement Award (Fall Semester)
In the course of our daily routine, we tend to notice those things that go wrong or cause us trouble. We do not always notice the things that people do well. Debolina is one of those consultants who consistently does a great job. Whether it is dealing with users, staff or faculty, she always presents a pleasant and professional demeanor. She goes out of her way to ensure that problems get resolved often going the extra mile to find an answer. She is punctual to her shifts and the management staff can always depend on her completing any responsibilities she takes on. She is a model consultant who stands as an example to others. It is with heartfelt thanks that the Livingston management team names Debolina DhabalDeb as Consultant of the Semester. {lw}
Jennifer Diaz
February 2005 Livingston Consultant of the Month (Spring Semester)
When Jennifer Diaz is working, the lab is in good hands. During her shifts Jen is rarely in her seat for too long. She is diligent about touring the lab and consistently brings important issues to the attention of the Livingston Management team. As a firm enforcer of lab policies, Jen sets a great example for fellow consultants. Jen also takes coverage on a regular basis to help out her follow consultants. Congratulations Jen, and keep up the good work! {mm, mm}
David Diaz
March 2007 Operations Consultant of the Month (Spring Semester)
David started at Operations in September of 2006 and has consistently performed his job with a high level of responsibility. David has regularly worked overnight shifts and has been of great service to us. He utilizes good judgement during these shifts – this is critical during overnights when no supervisors are present, because decisions need to be made on when and how to escalate an issue. David works very well with others and offers to help with coverage when he can. We are happy to have David on our team and select him as our Operations' Consultant of the Month for March, 2007. Thank you, David, and keep up the good work! {jf,av}
Ana Avila Diaz
October 2009 Livingston Consultant of the Month (Fall Semester)
Though she does not hold the title of "Coverage Sniper" this semester, Ana has been extremely helpful in filling open shifts, covering an average of 6 shifts per month in her first two months on the job. She is friendly and helpful with both patrons and coworkers, even though she works mainly morning shifts and does not consider herself a "morning person". She never hesitates to seek assistance from supervisors or coworkers if she needs to, and she's always willing and eager to listen and commiserate with her coworkers about the particular torments of schoolwork (10 page paper on Einstein, anyone?). In short, she's great to have around and she does a great job - Congratulations, Ana, on being named an October 2009 Consultant of the Month and keep up the good work! {kw,lw}
David Diffenbaugh
September 2007 Help Desk Consultant of the Month (Fall Semester)
Dave is a new hire for the Help Desk for the Fall of 2007 and he immediately proved himself a very capable consultant. Within the first weeks of starting this new position, Dave was frequently seen helping other new consultants and answering questions that they had. He handles his calls in a very professional manner and his ticket writing has been excellent. All of these positive attributes caught the attention of his supervisory staff and when Operations needed some additional Consultants to complete their Fall schedule, Dave was asked to train for the position. Since then, Dave has completed his training at Operations and has started working his regular shifts there. Dave has a B.S. in Mathematics from Stockton and is working on his degree in Computer Engineering. He plans to graduate in May 2009. {jf}
Ruth Ding
October 1999 Cook/Douglass Consultant of the Month (Fall Semester)
Last semester, Ruth enthusiastically participated in our volunteer program and has carried that enthusiasm into this semester. She demonstrates the same patience with the 100th user of the day that she does with the first, and she is eager to provide as much help as she can. Ruth handles questions from users exceptionally well. {ss}
Karl Doerrer
April 2006 Livingston Consultant of the Month (Spring Semester)
Karl or "Diego" as he as known at the lab, has been working for CCF for two semesters now. His unique sense of humor and mannerisms always provide a pleasant work environment for other consultants. He is constantly doing rounds, making sure no violations are occurring during his watch. Whenever Diego is on duty management knows the lab is operating like finely oiled machine. Please join us in congratulating Karl on being named Consultant of the Month. {ab}
Linda Dolan
February 2005 Busch Consultant of the Month (Spring Semester)
As a third year consultant, Linda Dolan, is quite simply excellent. Although somewhat quiet, she has always been the model of consistency. She is quick to help out lab patrons in need of assistance. She always does so with a smile on her face, setting a good example for new consultants and veterans alike. It is easy to overlook consistently good consultants, because that is what you just come to expect from them, but we wanted to make sure we recognized Linda's work. Thank you, Linda, for your years of dedicated service and helping make ARC a pleasant place to work. {jl, wll}
Lauren Domingo
April 2008 College Avenue Consultant of the Month (Spring Semester)
Lauren is one of our most valuable consultants at the College Avenue Computer Lab. She provides excellent customer service to each and every patron that enters the lab. She is always more than willing to help a patron with a difficult question or dilemma. Lauren is constantly moving around the lab during her shift helping patrons and troubleshooting software and hardware related matters. The only time Lauren is sitting is usually when she is working the monitor station greeting every patron with a friendly smile. Her technical ability is a very important asset to the lab. She will not hesitate to examine any predicament that arises and always notifies the lab accordingly. She makes it a point to provide as much information as possible when informing management about any technical problems in the lab. Her ability to troubleshoot and report issues have made it possible to keep the lab running smoothly and keep machine downtime to a minimum. For these reasons, we are proud to announce Lauren Domingo as our Consultant of the Month! {bo}
Christine Doub
September 2009 College Avenue Consultant of the Month (Fall Semester)
During her first few weeks working at the College Avenue labs, Christine Doub has stood out as an excellent consultant. Her enthusiasm and knowledge of the workings of the lab have been noticed by lab supervisors on more than one occasion. Her friendly personality makes her very approachable and pleasant to work with. Christine is constantly helping people in the lab and is always on her feet. We are proud to have an employee such as Christine and look forward to a great semester with her.
Scott Doyle
October 2004 Busch Consultant of the Month (Fall Semester)
Scott Doyle is an exemplary consultant. He is a hard worker who knows his duties, and fulfills them. However, Scott is receiving this award because of his willingness to go beyond what is asked of him. It is easy to see how his friendliness puts users at ease, but his attitude and demeanor also help to create a more enjoyable work atmosphere at ARC. Whether he's offering incisive viewpoints on the current state of US economics, or if he's just joking around with fellow consultants, there's nary a dull moment with Scott around. Good Job!! {rv}
Metaxia Drakopoulos
September 2008 College Avenue Consultant of the Month (Fall Semester)
Maxi is a new consultant at the College Avenue Computer Labs. However, her excellent customer service and technical skills have quickly made her stick out to consultants and management. Maxi is always willing to take coverage or assist the lab whenever it is possible. She has also stayed after her shift to become more knowledgeable about the lab. For example, at the end of her shift she watched how to clear a really difficult jam in one of the RSC printers and observed the installation of a Maintenance Kit. Also, she is not afraid to bring an issue to the attention of a supervisor. Despite being her first semester, Maxi is very comfortable working at remote sites on her own. She handles the most difficult problems presented to her at RSC with ease. Aside from being an excellent consultant, Maxi is very friendly and a pleasure to be around. For these reasons, we are proud to announce Metaxia Drakopoulos as College Avenue Computing Center's Consultant of the Month! {bo}
Marco Dupersoy
September 2003 Livingston Consultant of the Month (Fall Semester)
Marco has been working in the Livingston Computer Lab for just over a semester now. In this time he has proven himself as a true asset to the lab. Marco has demonstrated superb customer service skills when helping our patrons, ensuring that they find the answers to all of their questions and that they leave with a smile on their face. In addition Marco has been a great help to management this month, assisting us tremendously during the Labor Day weekend for staffing and working our open house table. Marco has also made himself available for numerous emergency coverages when the lab needed him most. Please join us in congratulating him on this most deserved recognition. {cb}
Harsh Dutia
March 2002 College Avenue Consultant of the Month (Spring Semester)
n his second semester with Campus Computing Facilities, Harsh has proven to be an asset to the organization. He is always full of enthusiasm and never loses his calm and composed manner, no matter how trying the situation. Rarely is he seen without a smile on his face. Whether he is working on special projects, covering shifts, coming in early, or staying late, Harsh consistently volunteers his time and is always there to help his fellow consultants. Harsh strives to attend to every difficulty a user might have, providing the best customer service possible. He exemplifies, in attitude and manner, all the qualities that an outstanding consultant should have. {mm, mb}
September 2002 College Avenue Consultant of the Month (Fall Semester)
Harsh Dutia strikes once again, continuing his quest for excellence in customer service. If there was an image of a perfect consultant, Harsh would be the ideal fit. Be it staying late or coming in early, he always has a smile while helping out in the lab. Harsh is rarely seen sitting at the consultant station - he is constantly touring the labs, enforcing policies (especially printing policies) and helping users. He is always creative in coming up with new ways to improve the working atmosphere and functionality of the lab. He is always full of enthusiasm and never loses his calm and composed manner, no matter how trying the situation is. He exemplifies, in attitude and manner, all the qualities that an outstanding consultant should have. {ok, np}
Fall 2002 College Avenue Consultant Achievement Award (Fall Semester)
Harsh Dutia has been an exemplary consultant at the College Avenue labs for several semesters, and has helped the labs run smoothly and efficiently in his time with us. This semester more so than even, Harsh has demonstrated that he is an exceptional asset to our consulting team, and has made efforts and provided assistance to users, co-workers, and management that truly distinguish him from the rest of the staff. Harsh wears adjectives such as "diligence" and "friendliness" on his sleeve like no other consultant on staff. He is always on his toes and on the look-out to resolve any user's problems. Without a doubt, Harsh is one of the very best consultants we have had the privilege to work with because of his genuine care for the lab, as well as his always-positive attitude towards co-workers, supervisors, and, most of all, users. Be it enforcing the print policy or coming in early to complete special projects, Harsh is the one that every CAC supervisor relies on. Harsh is seldom seen sitting idle - he is always helping a user, making rounds, or asking the supervisors for special projects. He has been an example when it comes to enforcing (and following) policy, customer service, work ethic, and general care of the labs. Harsh has spent many hours working on special projects, helping out with repair tasks, and has taken on extra duties offered to him by supervisors. Harsh always has an optimistic and positive attitude when he comes to work, which is reflected in the way he consults in the lab and interacts with users. His outgoing personality makes him extremely approachable and friendly, and his inquisitive attitude has allowed him to learn and help out in the lab much more than consultants usually do. Everyone enjoys working with Harsh, and users are always pleased with the service he provides. {rk, ok, np, eo, jh}
Pooja Dutia
November 2003 College Avenue Consultant of the Month (Fall Semester)
Pooja has been a model of diligence and dedication in the labs, always on point and consistent in performing all her consultant duties. She has been outstanding in performing her tasks, and she always goes that extra mile to help out the smooth operations of the CAC labs. She never sits idle, and constantly searches for users who need help. When a user asks Pooja for assistance, she is quick in solving the problem. In the rare case that she can not help the user by herself, Pooja is not hesitant to exhaust all her resources to make sure the user's problem is resolved. Pooja's interactions with users are always professional and she provides good answers to their questions. {eo, sh, ny}
Prasun Dutta
February 2002 Cook/Douglass Consultant of the Month (Spring Semester)
Prasun is a new consultant at Cook/Douglass, but has proven himself to be dedicated and hard working. He is friendly and knowledgeable which ends up being a great help to lab users; furthermore, C/D staff knows Prasun to be genuine and eager to help with any sort of task that needs to be done from breaking down the paper boxes to taking emergency coverage. Prasun does random things around the lab all the time without expecting merits for his extra efforts. Stacey points out it is music to her ears whenever she hears Prasun will be on duty. The entire staff wishes to thank Prasun for all he has done. {nl}
