NBCS Student Staff Recognition Program

Nick Ehlert is a sophomore, double majoring in Philosophy and Ancient History. He's a first-year consultant here at the Help Desk, and despite his quiet disposition, he has already proven himself to be a major asset to this organization. Nick has a fantastic phone manner and he always pays close attention to detail, which allows him to offer superb customer service to our user community. In addition, he always arrives to shift with a good attitude, and he has already established a good relationship with the rest of his co-workers. He also has a good heart; when asked what he would do if he won a million dollars, without hesitation, Nick replied that he would donate it to a charity such as Oxfam. In the future, Nick hopes to go to grad school for ancient history, classics, or philosophy. Either way, however, we are sure that he will be successful. Congratulations Nick! {ay}

Over the past semester Nick has proven to be a model consultant. Superior ticket writing, a stellar attendance record, and great customer service skills are only a few attributes that Nick possesses. Beyond his normal work duties, Nick is consistently more than willing to do extra and help out whenever needed. He is friendly, thoughtful and easy to get along with. Currently, Nick is pursuing a double major in Ancient History and Philosophy. If his performance at work is as superior to that outside the workplace, then we are confident Nick will excel in all of his future endeavors. We are pleased to know that he will be with us for one more year. Thanks for all your hard work Nick, it is certainly appreciated. {po}

Douglas has proven to be one of our best consultants here on Busch. Very early on, he demonstrates a highly pro-active work ethic that makes the lab run much smoother. Always equipped with a smile, Douglas is quick to learn and eager to help. He even prepares himself for questions before they are asked because he realizes numerous students will have the same problems. His sense of humor makes him pleasant to work with, and his vast technical knowledge enables him to help users with just about any problem. Keep up the good work. {jfw, tm}

Douglas continues to perform as a model consultant. He performs his duties to the fullest (and beyond) with high-energy and dedication. Doug is well-known for enforcing policies - he consistently keeps on top of printing and other common issues in the lab and deals with any violations and problems professionally and thoroughly. The management team can count on him to keep the team informed, to help gather information and/or to deal with any on-going problems in the lab. Moreover, we compliment Doug on his ability to keep smiling and promote a light-hearted environment during the busiest and most stressful times in the lab. Doug's extraordinary customer service skills, his abundant help to the supervisors, his positive and cheerful attitude, and his dedication to well-running of the lab are quite commendable. Congratulations, Doug and keep up the good work! :) {av}

Sandeepa has only been with LCC for a short time but has shown great promise in his work here. He is always cordial with lab users and coworkers alike. Sandeepa will not hesitate to spend the extra time to ensure that a patron is satisfied with the help that they receive. His always friendly demeanor and great customer service have earned him this honor. Please join us in congratulating him on this award and wishing him luck in the semester ahead. {cb}

Throughout his time with CCF, Emran's unique personality continues to create a fun and productive work environment for all of us. He patiently interacts with users and uses his vast technical knowledge to help his staff solve difficult questions. Although all supervisors have specific responsibilities, Emran can be counted on to help out in duties out of his realm and complete a vast amount of tasks both promptly and correctly. He does this while carefully keeping on top of ITS and his other responsibilities. He has a unique gift of adding fun to any duty that he is presented with - even tasks as serious as ITS. He has created a very interesting array of poems and stories with odd words when emailing out merits. In addition he makes sure to spend some time interacting with the staff on a personal level. Emran also demonstrates his care for the lab and his staff by bringing up problems and issues that need improvement. He is not afraid to be up front when contributing to the most contentious discussions at the supervisors' meetings and he does this while subtly reminding us that he is full of love. :) The entire staff on Busch would like to "praise" Emran for his dedication by presenting him with the Busch Campus Achievement Award. Thank you, Emran! {tm, av}

During this semester, Rewi has demonstrated in many ways that he is one of our more outstanding consultants. He constantly tours the lab to stay on top of any problems and seeks out users who need help. In addition, he improves his technical knowledge to better serve lab patrons. Rewi's hard work clearly shows and is greatly appreciated by the BCCC staff. {bm}

Rewi is a true example of what excellence a veteran consultant can bring to the CCF community. Both his assistance and sense of judgment towards the lab and its patrons are exceptional. Rewi continues to perform with both the dedication and intelligence that he has become known for since his first semester working for CCF. He consistently monitors the color print queues and keeps a keen eye out for food and drinks in the lab. Furthermore, he is on his feet throughout his shift and does not hesitate to leave the consultant station, dishing off a smile to every user he tends to. Please join us in congratulating him. {mn,ee}

Rewi Elstak's performance for the semester can be easily described as consistent. In addition to fulfilling his duties, Rewi also picks up the load from his occupied coworkers to make sure the lab runs efficiently. His excellent customer service and technical knowledge sets him apart from his coworkers. With boundless patience and a smile, he thoroughly answers user questions and enforces lab policies. Rewi has made it a point to continually improve his technical knowledge by researching the answers to difficult questions. He has made himself an indispensable CCF worker throughout his time at the lab. The Busch Management Team is proud to reward Rewi the Busch Achievement Award. {ltf,tm}

Arlind has been an Assistant Lab Supervisor at the College Avenue Computing Center for three semesters. He started with us as a consultant two and a half years ago. Arlind's experience and good judgment have benefited the lab time and time again. He has handled many unexpected situations in the lab this semester. In each case, he has taken control of the situation and kept everyone involved calm. During staff meetings, Arlind shares his opinions openly and honestly. He is careful to focus on developing solutions in a constructive manner. Arlind is professional and pleasant to work with. When helping peers, patrons, or consultants, he does not turn away questions and will exhaust all possible avenues to find a good solution. (Just yesterday, a professor came to the lab looking specifically for Arlind because "he'd always been so helpful!") One of Arlind's primary responsibilities is overseeing the repair and maintenance of about 300 machines and 16 printers on the College Avenue campus. Arlind possesses a strong technical background, and we are lucky to have him share his expertise with us. He works closely with other repair staff and supervisors to make sure that issues are resolved as quickly as possible. Even in the middle of an already busy day, Arlind finds time to visit our four remote locations to check on the status of those labs. Arlind's keen sense of wit, approachable demeanor and great attitude have earned him this honor. Arlind has a strong work ethic and is one of the most dependable people we know. He has taken a proactively implements improvements when he can. Please join us in congratulating him on this achievement. {cb,mm}

Since joining ResNet in the Fall of 2004, Chris has distinguished himself by taking on the responsibility of creating and continuously updating the ResNetPE CD. The ResNetPE CD, based off the BartPE CD, is a self contained, stand alone bootable operating system. It contains several spyware and virus removal tools, as well as a host of other programs that ResNet staff can use to diagnose and repair a machine, and allows a finer resolution in our troubleshooting abilities. ResNet field consultants have used this CD throughout this semester to resolve many problems. Aside from working on the ResNetPE CD, Chris also works in the ResNet office where he supports the first level HelpDesk. Additionally, he completes field appointments with great care and attention to detail. He has proven himself to be a very knowledgeable and capable individual. {jw,af,bb,jh}

In his first semester, Terence has demonstrated his dedication to the Busch labs many times. He is punctual in taking stats and in doing his rounds. In addition, he often extends his shift to help out when the lab is understaffed. Terence's great customer service skills and good work ethic makes him a remarkable consultant. {mn,tm}

Louis is a constant help to the lab staff. We can always count on him to take coverage at the last moment or to be proactive in making sure that we have all the supplies that the consultants will need. Louis has been working here for a very long time and has always been a model employee; he helps out the new consultants and keeps supervisors informed about happenings in the lab. He has an excellent troubleshooting ability; it is a rare occurrence for Louis to ask a supervisor about a computer problem - he always seems to have an answer that just works. To top this all off, Louis is very friendly and approachable. Patrons, consultants, and supervisors alike all have no problems talking to Louis about anything, from asking about jammed printers to the latest gossip on video games. For all these reasons and more, we would like you to join us in congratulating Louis for achieving Consultant of the Month! {ms}

Louis is no stranger to this award having received this accolade in March 2008. Louis continues to impress with continued diligence and dedication to see that the lab operates at its best and assisting patrons to the best of his ability. As is usual during the fall semester, we count on our veteran consultants to set a good example for new consultants and to assist them as they learn the ins and outs of being a great consultant. Louis has been a great example to his fellow consultants and great asset to have on staff. Keep up the excellent work and congratulations. {lw}

Bahadir began working for CCF just this semester, and has already shown great heart in his duties at the lab. He is very devoted, and always performs all consultant responsibilities expected of him. Bahadir is always ready to help solve users' problems and is eager to learn. {dp, jg}

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Last Updated: September 27, 2007