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OIT Student Employee Recognition Program


Previously Honored Consultants – F


Alexandra Faeth

October 2016 College Avenue Consultant of the Month (Fall Semester)

Since Alex began working at the labs in September, she has demonstrated nothing but excellence. From the beginning, it was clear that Alex is extremely passionate about her position and isn't afraid to work hard while she is here. Alex sets a great example for her peers and is a stellar role model. She does her rounds with her head held high, walks down every row, pushes in all of the chairs, and makes sure to get an accurate count for stats. While at her station, Alex greets patrons with a friendly smile and is eager to answer any questions they may have. She does her best to ensure that everyone has a positive experience in the lab, and always follows up to ensure that all questions have been answered. Additionally, Alex is extremely observant. She cleans her computers with the utmost detail, and pays special attention to any items that patrons have left behind. Overall, she has proven to be a priceless addition to the College Avenue team. Outside of OIT, Alex is involved with the Douglass Governing Council, and works as a Research Assistant. She expands her passion and dedication to her studies, and plans to graduate in May 2018 from the SAS Honors Program. This means we can all look forward to another 3 semesters of working with her! Congratulations on Consultant of the Month award Alex, you earned it! {np}

Andrea Fallaha

Spring 2004 Livingston Supervisor Achievement Award (Spring Semester)

Choosing a Supervisor of the Semester is a difficult task. The supervisors often do many varied and important tasks that they all stand out for one reason or another. But in the end, we must look at the sum total of what the supervisors do to determine a choice. To that end, we have chosen Andrea Fallaha (fallaha) as Supervisor of the Semester for the Livingston Computing Center. Andrea began working in the fall of 2001. She was promoted to Supervisor in Training in the spring of 2002. She then progressed to Assistant Lab supervisor in the fall of 2002 and Lab Supervisor in the fall of 2003. All along the way, she added to the character and energy that defines the Livingston staff. She has remained outspoken about lab policy and management decisions. She actively challenges positions and policies that do not make sense or lack meaning. She backs up her beliefs with logic and reason as well as compassion for the staff. She continually looks after the best interests of the lab and the staff that works there. She has been the glue that keeps the staff, management and consultants, working together toward a common goal. She has been instrumental in developing an effective group that efficiently and enthusiastically provides for the needs of our patrons. Andrea served on the Hiring and the Evaluations committee in the past year. She provided valuable input and help in making the associated endeavors a success. She has been an advocate of new tools for use by the management team to streamline the staff activities and make it more efficient. She is always looking for ways to help the staff perform their jobs better. Given all she has contributed to the lab, it is with great pleasure that we congratulate Andrea Fallaha on a job well done!

Rachel Fanaro

April 2015 Busch Consultant of the Month (Spring Semester)

With a smile on her face and an attitude that energizes the room, Rachel is always ready to take on the job's responsibilities. Rachel comes to every shift armed with a joie de vivre that lightens the whole atmosphere of the lab. Approachable, resourceful, and ever willing to leap from her seat to the aid of a patron, she personifies the great customer service qualities we strive to develop in our consultant staff. She has become a fixture of the ARC consultant station, where she can be seen at all times with a smile on her face, and a keen eye for any patrons in need of assistance. She is always going above and beyond her role as a consultant, whether it's helping a patron in the lab or helping other consultants with issues. For being well rounded on consultant duties, customer service and interactions with her peeps, Rachel definitely deserves this recognition for her work ethic and positive attitude. Thank you, Rachel. Keep up the great work and congratulations for being selected as the April 2015 Consultant of the Month. {cw,dd}

Brian Farrell

September 2010 College Avenue Consultant of the Month (Fall Semester)

Brian Farrell is a new consultant at College Avenue this semester and has already proven himself to be a valuable asset to our staff. Within the first couple weeks working for us, Brian has exhibited top notch customer service skills. Despite his short tenure at the lab, Brian has established himself as one of our more knowledgeable consultants. When assisting a patron, he is willing to exhaust every avenue in order to find a solution. In addition, Brian is always taking hard to cover shifts, which has not gone unnoticed by CAC Management. Brian is a diligent worker who stands as an example to consultants on our campus. For these reasons, we are proud to announce Brian as one of our Consultants of the Month! {cd}

Amanda Faust

October 2007 Busch Consultant of the Month (Fall Semester)

Amanda is one of ARC's finest. She's always friendly, thorough and inquisitive. If you're lucky enough to catch her, her smile will brighten your day. With patrons, she's listens attentively to focus on the problem at hand. You can depend on her to fulfill all of her duties to the fullest when she's out there. To top it all off, she asks a lot of questions, and that makes us feel warm inside because we know she truly wants to have things down so she can do her best. Congratulations! {kp}

Ciera Fedell

October 2018 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to award the Level Network Support Consultant of the Month award to Ciera Fedell. Ciera is a wonderful Level 2 Networking consultant who started at the Help Desk in the Summer through our Head Start program. She says that it was great being able to work consistently over the summer and to become familiar with everything before the craziness of back to school week. It has definitely helped her a lot! Her advice for newer consultants is to not let the amount of information overwhelm you, it gets a lot easier, and you pick things up quicker than you might think. This month she has worked diligently in Applications and Network Support reporting and escalating issues. She is currently working towards her Network and Applications Support certifications. She also remarks that it is never too early to start chasing after the next step on their OIT path, such as completing training and certification modules! Thank you Ciera, for all your hard work and dedication!{cs,sa}

Jeffrey Fein-Worton

September 2001 Busch Consultant of the Month (Fall Semester)

In his first semester with us, Jeff is showing clear signs of being an excellent consultant. Jeff treats all users with a friendly smile and compliments his excellent customer service skills with strong technical knowledge. When he encounters a situation in which he does not know the answer, not only does he use various lab resources to get the issues resolved, he makes sure that he learns the solution as well. Jeff is a proud addition to the BCCC team. {bm}

Fall 2001 Busch Consultant Achievement Award (Fall Semester)

Jeff has shown himself to be a dedicated consultant throughout his first semester. In addition to being a pleasure to work with, he always delivers excellent customer service and demonstrates great communication skills when explaining solutions to users and fellow consultants. While on duty, he continually strives to improve his already well developed technical skills. During the semester, Jeff has been a great help when the lab is understaffed. The Busch Management team hopes Jeff keeps up the good work and we look forward to working with him in the future. {mn}

Spring 2003 Busch Supervisor Achievement Award (Spring Semester)

Throughout his time with CCF, Jeff has often had the opportunity to deal with difficult situations. His excellent customer service skills greatly helped him resolve these issue. Be it irate users or ones trying to get around policies, Jeff consistently uses a level-headed approach that indicates his attention to detail yet compassion for truly helping people. During our numerous snow storms, Jeff has helped in finding on campus staff to keep the labs open longer - even if he had to work on it from home, while not on duty. This dedication to users is greatly appreciated by all. Jeff also spent a lot of time on hiring. His efforts in the paper work committee helped us stay on top of the many minor details. In between hiring and disruptive users, Jeff spends a great deal of time interacting with consultants and the rest of the staff. His personality and humor helps keep the lab environment calm and friendly, even during high-stress periods. Jeff's technical ability ranks up high with his wonderful customer service skills. His first semester as a supervisor was spent learning the intricacies of the DML. His hard work has helped many with video capturing and other DML hardware. This semester he has moved on to helping out with many other tasks - his quick learning abilities helps the team keep the lab running smoothly. All in all, his hard work, dedication and friendly personality makes Jeff our Supervisor of the Semester. {tm}

Spring 2004 CCF Overall Achievement Award (Spring Semester)

When Eric Ceres and Jeff Fein-Worton encounter a task that can be streamlined, they put their minds to it. At Busch, the inventory and maintenance databases were two separate systems, but they knew it could easily be integrated into one. Since a lot of information used for ticketing down machines was located in the inventory database, it took extra time to look up that info. They decided to do something about it. And then the Maintenance Database was born. Eric and Jeff worked jointly on the Maintenance Database with the intention of sharing it with all campuses. They knew that each campus used their own form of a repair/maintenance/inventory database and perhaps one uniform database could be used by all. Since computers sometimes get moved from one campus to another during the upgrades, a universal database made sense. They spent a lot of their own time planning the project before presenting the idea to their managers. Once the project was given a green-light, they wasted no time in creating the program. In a month they produced a usable Maintenance Database. From the start, they designed it to be flexible enough for everyone to use, requesting and integrating suggestions from other supervisors. They added extra features such as an Excel sheet export and a computer tag/label creator to help save everyone's time. What started out as a simple, "let's just make this into one database" idea, became a very useful program for CCF. {wll}

All of the consultants on Busch know Jeff, since most have been helped by him during their shifts. While taking care of everything in the DML, Jeff also made time to redesign a new Busch staff page in the Fall and maintain it throughout the Spring. He also worked on the cross-campus coding committee and is in charge of updating the CCF Coverage Page. During all of this, he found the time to work with Eric on the Maintenance Database. In an effort to improve the efficiency of all of the supervisors, he spent a lot of time and late nights working at ARC with Eric trying to make sure it was everything they thought it should be. Jeff has also helped CCF Support with the creation of the new CCF webpages, helping to create a template in order to have uniform-looking, easy to update webpages. Jeff's hard work and helpful nature are only two of the reasons that we think he is worthy of this award. Congratulations Jeff! {mnb, wll}

Spring 2005 CCF Overall Achievement Award (Spring Semester)

In a nutshell, Jeff has always done an amazing job for CCF.

Jeff's versatility and dedication to CCF is evident in the wide array of cross campus projects in which he has been involved. His continued support of the maintenance and toner databases helped us to manage the machines and printer supplies in our labs. He also supported the coverage page, which is not only used by CCF, but also by the Help Desk and ResNet.

Jeff was approached by the Hiring Committee when they decided to put together a survey assessing the hiring efforts of the past spring. This survey was distributed to all the supervisors and managers from CCF, the Help Desk, ResNet, and Operations who were involved in the annual hiring efforts. His experience with the hiring process and intelligent insights into lab operations played an important role in completing the project.

He gladly offered to put his technical knowledge and creativity to use again as he worked with other CCF supervisors on revising an Information Protection and Security (IPS) handbook, a document that is circulated widely throughout the university.

Always quick to respond to any requests for help, Jeff is reliable, more than capable, and brings much enthusiasm to the workplace. If Jeff thinks that something can be changed for the better, he makes constructive comments and will follow through with action. In all of his work, Jeff effectively blends technical expertise with excellent management and communication skills.

Jeff previously received this award, and it is no wonder that he is receiving it once again. He consistently delivers results, maintains a cooperative spirit, and seeks to improve operations. He has since moved on to pursue a full-time career and will be greatly missed. Congratulations, Jeff, and best of luck! {mm, mnb, wll}

Jeff Fein-Worton

Elisa Feliz

March 2014 Busch Consultant of the Month (Spring Semester)

At times, the supervisory team here on Busch can be distracted or preoccupied with processes like hiring, and some of our consultants can go unnoticed or "under the radar" for a period without acknowledgement of their performance. Elisa is a consultant who doesn't let us get away with that, though! During the hiring period, she always let's us know if there was a problem at BEST and is always willing to stay as long as possible past her shift to help fill in the gaps if there was an open shift. In fact anytime a task needs to be completed Elisa always ready to to help. Every time she is on a shift, she gets noticed due to her commanding and friendly presence. It's difficult to forget her cheerful hello and smiling face, and the supervisors are confident that the lab is in good hands while she is manning the consultant station. Congratulations on being selected as our March Consultant of the Month! {cw,ko,mc}

Lauren Felton

November 2010 Livingston Consultant of the Month (Fall Semester)

Lauren Felton has been a joy to work with ever since she joined us. Although this is Lauren's first semester, she has been able to quickly stand out as one of the most dedicated and friendly consultants that we have on staff. Lauren not only goes out of her way to help patrons, but her positive attitude and willingness to go above and beyond the call of duty is very refreshing to see, not to mention motivating for everyone who works around her. Whether it is her attitude, work-ethic, or her contagious positivity, Lauren has truly been a wonderful addition to the Livingston Computing Center, and this is why she is a November Consultant of the Month for the Livingston Campus. {jn,lw}

Tom Ferraro

Fall 2005 Busch Supervisor Achievement Award (Fall Semester)

Busch went through a lot of changes this semester. We had supervisors move on to their professional careers and others that worked less hours in order to focus on their classes. Throughout it all Tom was there to help us. He changed his schedule so that we would have more coverage late at night, he covered for supervisors when they needed the day off for studying, and he picked up the slack when people left and we needed someone to pick up one of the lab responsibilities. All semester long, there wasn't much that Tom didn't do. He was the Jack of All Trades from checking cleaning, keeping up with repairs in the lab to making sure that we had supplies. Tom always did what was assigned to him. He took on new projects with enthusiasm. Tom also made sure he spent time with the consultants so that they would know that he was available and around when he was on duty since the office is now further away from the consultant station. In his tenure as an ALS, he has matured and really grown into the position. Tom was seen as a teacher to the SITs this semester, helping to guide them through their duties. He always has a smile on his face and is always willing to help someone out or do something that needs to be done. His attitude and enthusiasm make working with him a pleasure. Tom is a great person to have on staff. He is funny and he gets along with everyone. Tom always has an entertaining story for you. He tries hard to make the Busch labs a fun place to work. He is an all around awesome supervisor, and because of this, we are proud to make Tom Busch's Supervisor of the Semester. Congratulations Tom! {mnb, wll}

Brian Ferullo

April 2000 Cook/Douglass Consultant of the Month (Spring Semester)

Brian's strong technical ability and diligence at repairing machines makes him a tremendous asset to the labs. For most of his time with us Brian has often made his coworkers happy by covering many, many shifts. Brian is particularly patient with lab patrons, and he is excellent at deciphering what those who are unfamiliar with computers really mean when they are asking for help. {ss}

Spring 2000 Cook/Douglass Consultant Achievement Award (Spring Semester)

Over his several years working in the Cook/Douglass labs, Brian has been a role model for consultants. Consistently, he has treated all lab patrons with respect, and has demonstrated patience and professionalism with even the most demanding users. In addition to his manner with those who use the lab, he is a great person to work with. Brian not only helps those he works with by offering assistance while on duty, he often covers shift for his coworkers. In addition to his commitment to his duties, Brian has taken the initiative to be trained on basic repair and is a senior member of the repair team. {ss}

Corey Fineman

November 2008 Busch Consultant of the Month (Fall Semester)

Corey is a great guy. From the moment he started in the lab, he has worked to become the best consultant he can be. Whenever Corey is working the atmosphere is always positive and pleasant. He takes the time to know your name, and puts you immediately at ease by his outgoingness. Corey is always extremely enthusiastic, motivated, and well informed. He is never sitting at his computer, but is up running around the lab helping patrons. The work he does at the labs is nothing short of well-done, and he is not afraid to ask his fellow co-workers or supervisors for help when necessary. Corey is a very well-rounded individual, and a pleasure to work within the labs. {lm,kp,ag,mb}

Sam Fisher

October 2001 Busch Consultant of the Month (Fall Semester)

Sam started working for the Help Desk in the summer 2001. He is one of our senior consultants, who have supervisor type responsibilities. Sam is never satisfied just "doing the job." He is a Macintosh enthusiast and has started creating a Macintosh tutorial for the Help Desk on his own. He also suggested that we get Macintosh OS X 10.1 for the Help Desk to better support our Macintosh users. Sam will be responsible for this upgrade. Sam decided to install Windows XP at home because we started to get XP questions at the Help Desk. Even though we do not have formal e-mails from users about Sam's performance, we often get "thank yous" from users over the phone that Sam has helped. If Sam is given a task, large or small, we know that he will do the job well. Sam is professional and mature beyond his years. {kb}

Erin Fitzgerald

February 2017 Livingston Consultant of the Month (Spring Semester)

Erin is closing in on her first full year with OIT and she has proven to be indispensable to the Livingston Labs. Anyone who knows Erin knows how proactive and responsible she is; whenever there's an issue in the lab, we can trust that Erin will be the first to respond. She never fails to go above and beyond to assist patrons to the fullest. Not only is Erin a hard worker, she is also amiable and delightful to be around. Whether she's with other consultants, supervisors, or patrons, she never fails to brighten the day of anyone with whom she talks. For these reasons and more, we are very proud to name Erin Fitzgerald a Livingston Consultant of the Month for February 2017! Congratulations, and thank you for all your hard work! {aa,sd,lw}

Neil Foglio

September 2009 Busch Consultant of the Month (Fall Semester)

Although Neil only started working here this semester, he has really taken on the role of lab consultant. In his short time in the labs, he has already proven that he wants to learn everything he can from the job and takes every opportunity to expand his knowledge and help out the labs. Neil is always helping patrons, on top of what's going on in the lab, and goes above and beyond to find solutions to any issues such as with RUWireless, duplex printing, and the projectors. Additionally, he is extremely knowledgeable and a real asset when patrons have difficult questions. Neil also helped with SWAT during both days of Move-In weekend and impressed everyone with whom he worked with his professionalism and knowledge. His positive attitude, ability to adapt to every situation, and ability to work through a problem until he finds a solution are just a few of the reasons that Neil has been chosen as a Busch Consultant of the Month. Congratulations Neil!

Brian Foley

Spring 2014 Livingston Supervisor Achievement Award (Spring Semester)

At this time of year, we all take a look back to see how much we have accomplished this semester, as well as how much we have left to do. We look at the work we have done, the time we have put in and all of those who helped us put the effort into keeping the labs running, and making them even better. At Livingston, we have been through an ever-continuing effort to get our new lab "just right" -- with furniture, technology and policy adjustments along the way. And as all of the other groups, we've all had to deal with an almost overwhelming number of weather-related closings, delayed openings, emergency staffing, etc. -- almost, because we've had such an amazing team of four supervisors (and our SITs) who banded together to help us get through it all. To all of you, we thank you for keeping the Livingston Labs running like a well-oiled machine. At the end of the semester, though, we are forced to pick one member of our management team who stood out in his or her efforts throughout the semester. And this supervisor certainly stood out -- literally. You can't miss Mr. Brian Foley -- from his height, to his hair, to his glasses. But what stands out more is his care and concern for the labs, his work ethic and leadership and his participation in so many different NBCS committees and activities. On the Livingston campus, he was Co-Chair for our hiring efforts, which is always a huge undertaking in the spring. Brian also was Co-Chair of Livingston's ResNet-Dispatch efforts, keeping track of our dispatch consultants (their effectiveness and training), dispatch and walk-in tickets and keeping inventory of our equipment. He took on the added responsibility of helping the managers to oversee the training and progress of our SITs, pushing them to learn and do more so they could advance in their development. Brian was also in charge of maintaining Livingston's web pages. Brian cares so much about the lab, that he has stepped up on several occasions to cover late night and overnight shifts so that the lab would be properly staffed. Across NBCS groups, Brian participated in so many ways. Brian served on several committees. He represented Livingston on the NBCS Hiring and PTS Committees, as well as the NEO sub-committee. Brian spoke on behalf of the labs, and did an amazing job (even after pulling an all-nighter!). He also served on the NBCS Continual Training Committee, teaching a class on Microsoft Office during the semester. He has also served on the Labs 1on1 Training Committee, stepping up to provide guidance to younger supervisors and SITs to make sure they understood the purpose and direction of all the tireless work they were preparing for our incoming CITs. And although the Livingston Campus did not host any Rutgers Day events, Brian volunteered (for the second year in a row) to help out the College Avenue staff during their Green Screen Getaway event. He enjoyed himself so much, Brian stayed to help out for the entire day! Brian, for all this, and so much more, it is our honor and privilege to work with you. We are so happy you will be with us for another year! We are elated to award Mr. Brian Foley the Spring 2014 Achievement Award Winner for the Livingston Labs! (mk)

Davin Fong

November 2002 College Avenue Consultant of the Month (Fall Semester)

Davin Fong has been working at CAC since the Fall 2000 semester. In that time, we have all come to depend on Davin to bail out the lab in our times of need. It is no exaggeration to say that he may have taken the most coverages among all CCF consultants during his time working for the labs. Davin is always looking for new ways to help the lab run even better, passing on suggestions to the lab in an effort to help solve possible problems. He always has a pleasant attitude whether working with his fellow consultants or helping users. {mk}

Matt Forrestal

Spring 2005 Cook/Douglass Supervisor Achievement Award (Spring Semester)

The management staff at Cook/Douglass is extremely pleased to name Matt Forrestal our Supervisor of the Semester for the Spring of 2005. Matt has come a long way since being promoted to Asst. Lab Supervisor in the fall semester of 2004. He has proven time and again that our decision to promote him was a good one. Matt served as our hiring Supervisor this spring and did a fantastic job. He works very hard on any task he's given and he has never disappointed. He takes every task to heart, whether it's working out a difficult issue with a consultant - or giving a consultant merits. Whether its watering the plants and agonizing over whether he can keep them healthy - or inspecting the satellite sites for imperfections. It doesn't matter what the task is, he always gives his utmost attention. He's not bashful about taking charge of any given situation. Matt's leadership abilities are apparent and although he doesn't flaunt his authority, he doesn't shy away from it either. He has gone from a fine consultant to a fine SIT to a fine Asst. Lab Supervisor. The sky is the limit. Congratulations Matt. This award is well deserved. {pd}

Fall 2005 Cook/Douglass Supervisor Achievement Award (Fall Semester)

The Management staff at Cook/Douglass is once again happy to name Matt Forrestal our Supervisor on the Semester for the fall of 2005. When deciding who to name as the new Lab Supervisor in the Spring of 2005, the decision was fairly simple. Matt has constantly demonstrated his abilities to get things done and get them done well under the deadline. In addition to his duties, he was charged this year with updating the Standard Operator Procedure Guide in the summer time and spent many hours bringing it all up to date. Although it is always a work-in-progress, it was a job well done. Matt took over as cleaning supervisor this semester and took to the task with his usual thoroughness. Matt's unique sense of humor, coupled with his attention to detail make him a valuable asset to our staff. His rapport with his fellow supervisors and the consultants who report to him is excellent. The Assistants and Supervisors-In-Training look up to Matt. He has been a source of information and guidance for everyone that reports to him. So please congratulate Matt Forrestal, a repeat winner of the Supervisor of The Semester at Cook/Douglass. {pd}

Vanessa Fox

March 2000 College Avenue Consultant of the Month (Spring Semester)

Vanessa performs all consultant responsibilities expected of her, and goes above and beyond those expectations on a regular basis. Her extensive knowledge of lab software, as well as html, benefits both lab users and her peers. Vanessa is always willing to help and maintains the highest standards of excellence in all facets of her job. Her consistent excellence has won her the appreciation of all the CAC supervisors, and nomination for March consultant of the month. {el, jg}

Jodie Francis

November 2008 Help Desk Consultant of the Month (Fall Semester)

After initially being hired by the Cook/Douglass labs, Jodie expressed interest in working at the Help Desk in December last year. Jodie came to us very highly recommended - she received glowing recommendation from her supervisors at C/D Labs. Jodie was awarded permanent shifts at the Help Desk for the Fall 08 semester, where her kind, courteous nature quickly adapted from helping lab patrons to supporting the Rutgers community over the phones with a variety of technical problems. She has kept up that level of excellent customer service throughout the semester, and her warm friendly presence makes Help Desk a nicer place to work. Jodie is majoring in Psychology, with minors in Cognitive Science and Music, with plans to graduate in 2010. {la}

Matthew Freeman

April 2013 Busch Consultant Achievement Award (Spring Semester)

Matt is a welcome and friendly face to both patrons and coworkers. He presents a smile to patrons at the Busch Labs that puts them at ease while he helps them with whatever issues they're having. Matt is one of our most dedicated consultants. He is always willing to lend a hand and come in early or stay late. Matt not only goes the extra mile to assist patrons but he also does not hesitate to help his fellow consultants. With Matt working, you can expect a bright and friendly mood. He is ready to help patrons and fellow consultants in any possible way, and at the same time, manages to lighten everyone's mood. Always ready with a joke, the atmosphere at ARC would not be the same without him. Always mindful of lab policies, Matt upholds the highest standards for himself and his fellow consultants both at ARC and BEST. You can always expect Matt to enforce lab policy as well as keep his cool, even under very stressful situations. Confident and well versed in lab troubleshooting and maintenance, Matt also knows when a situation should be escalated for a second opinion. Matt is a valuable asset to NBCS and we're happy to have him as one of our veteran consultants. Congratulations on consultant of the month Matt! {ko,jsh,dg,ak}

Kyle Frick

September 2018 Busch Consultant of the Month (Fall Semester)

Kyle is a new addition to the OIT family, but in his short time here, he has proven to be a true asset. He is friendly and approachable to patrons and coworkers alike. During his shifts, he would greet and talk to his fellow consultants and supervisors and actively bring that energy out to the patrons he assists. Kyle is often seen assisting other consultants or sparking genuine and uplifting conversations within the lab. Kyle's customer service is also exceptional, as he works hard to make sure that patron needs are met and tries his best to assist in any way that he can. ARC Computer Lab and any site he works at gets a little brighter with his upbeat attitude towards his duties and every patron that comes his way. Kyle has learned very quickly how to perform consultant duties and continues to sharpen his skills each day. His professional yet friendly demeanor and work ethic have earned him the title of September Consultant of the Month! We're happy to have him here on Busch! {rpp, emo,jc}

Samuel Friedman

November 2004 Help Desk Consultant of the Month (Fall Semester)

By his second day at the Help Desk, Sam Friedman was already providing help and encouragement to his colleagues. Sam always go out of his way to help callers and his peers. Sam joined the Help Desk staff with a strong knowledge base and even so was eager to ask questions to learn more. He is an excellent consultant and everyone enjoys working with him. Sam is from Moorestown, in southern New Jersey, and has two brothers and a sister. A member of the Rutgers College class of 2007, Sam is undecided about his major but "I'm into technology/communication, and how they can both be used to build great things. I love fast cars and will one day own one. I'm so busy I feel like I live in a tornado at times, and I wouldn't have it any other way!" Well done, Sam! {sf,ja}

Kaleb Friedman

March 2018 Help Desk Consultant of the Month (Spring Semester)

We would like to congratulate Kaleb Friedman on his exceptional performance this month as a Level 1 Consultant with the Help Desk! Since he began working with at the beginning of the semester, Kaleb has made astounding efforts to arrive early for many of his shifts and earn project merits where he can. His performance has truly impressed us. He is eager to assist users via phone and other Consultants around him and goes the extra mile to make the Help Desk a better place through special projects. He is always motivated and willing to lend a hand every shift, all while handling calls efficiently. Kaleb is eager to rise through the ranks and learn more about the networking aspects of the Help Desk. This month Kaleb completed his Level 2 training and is excited to begin training in Network Support shortly. Outside of the Help Desk, Kaleb is actively involved in clubs such as "Engineers Without Borders" and "Sustainability Coalition". He is currently pursuing a Chemical and Biochemical Engineering Degree. His positive attitude and stellar work ethic make him the best candidate for this award. We are excited to see Kaleb continue to impress us throughout the rest of the semester. Congratulations, Kaleb! {aa,jf}

Harel Frumkin

October 2004 Livingston Consultant of the Month (Fall Semester)

Harel has only been working in the computer lab for 2 months. In that time he has distinguished himself in his hard work and extreme dedication to the lab. He is always up and going around the lab and makes his presence known to all the patrons. Harel displays a great positive attitude towards fellow consultants and is very amiable with the customers. During his shifts, Harel never hesitates to approach management to ask questions about lab procedures and is usually one of the first consultants to jump on any problem that arises in the lab. We are very proud to award Harel the consultant of the month award for displaying such great leadership and enthusiasm. GREAT JOB HAREL! {jg,cb}

Spring 2005 Livingston Consultant Achievement Award (Spring Semester)

In the past semester at the Livingston Computing Center, Harel has distinguished himself with his hard work and extreme dedication to the lab. Harel has always been on top of his duties and is one of our most dependable consultants. His customer service skills are top notch and he is frequently out of his seat serving patrons. He not only answers their questions, but teaches them the solutions he presents. Harel's service to the lab goes far beyond helping patrons though. He works closely with management for improvement of lab operations and is the first to diagnose and bring operational issues to management's attention. For all of his hard work and dedication, Harel has been chosen as the Livingston Computing Center Consultant of the Semester. Congratulations Harel and keep up the great work! {amj}

Jia-Huey Fu

November 1999 Busch Consultant of the Month (Fall Semester)

Jia is consistently thorough when reporting problems - this keeps the management team well informed and helps us better attend to the problem. In addition, her contribution to the enforcement of lab policies is quite outstanding and sets a fine example for all consultants. Lastly, her constructive suggestions for improvement of lab operations are practical and helpful - not only to the management staff, but also to her fellow workers and lab patrons. {ag}

Fall 2000 Busch Supervisor Achievement Award (Fall Semester)

We are proud to present Jia-Huey Fu with the Busch Campus Supervisor Achievement Award. As an Assistant Lab Supervisor, Jia has consistently dedicated great efforts to the labs. She has done an excellent job handling scheduling and training a new Assistant Lab Supervisor, along with supervising staff and attending to her projects. She has demonstrated the amazing ability of always keeping on top of things and always being caught up in email. We are also quite impressed to see how well she follows through on her tasks and keeps everyone informed of status and updates. Her diligence, enthusiasm and positive attitude has greatly contributed to making us an effective management team. Thank you, Jia! :) {Cb, Ik, Av}

Clement Fu

Spring 2014 Busch Consultant Achievement Award (Spring Semester)

Throughout his time with us at the Busch Labs, Clement has proven time and time again to provide top-notch customer service and technical skills. He is always willing to help out patrons or fellow consultants and is usually one of the first people to take action. If there is an open shift or an emergency coverage, we can always count on Clement to help fill the gap in the schedule. Whenever Clement is on shift, we can rest assured that the site he is at will be fully functional, fully stocked, and ready to deal with any issues that may arise. Specifically, the supervisor team has relied upon Clement to work an inordinate number of hours recently in light of issues with overnight coverages. After speaking to Clement about this, he stated, humbly, that he was inclined to leave or ignore the need for staffing, but simply could not leave his co-workers to bear the burden of working understaffed. It is for this content of character, which he routinely demonstrates, that he has been unanimously selected as our CoTS recipient. Beyond that, his impressive professional consistency, combined with his friendly personality and infectious sense of humor, has made it an easy decision to select Clement as the Consultant of the Semester for Busch Labs. {ko,caw}

Shannon Willow Fullard

March 2003 Cook/Douglass Consultant of the Month (Spring Semester)

Willow is a quick learner, always courteous, and makes the user feel at ease as soon as they approach her. She is dependable, always showing up on time for her opening shifts. Willow is a model consultant for her co-workers, with a friendly, helpful and outgoing attitude. She has helped the supervisors many a times with numerous projects, and for that we are greatful. Willow is a truly deserved recipient of this award. {kt, wl}

Katherine Fullerton

September 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Katie has proven herself to be a wonderful, trustworthy consultant for the Cook/Douglass labs. She began working for us in Spring 2015, and she jumped right into the position. She is always volunteering to help a supervisor, consultant, or patron at any opportunity. She is very attentive and works hard to make sure the labs are running smoothly and that everyone has the best possible experience here at Cook/Douglass. She focuses on her job at hand and is attentive to all of the ongoing activities at the lab. She frequently has ideas on how to make the lab better, and she notices issues that many people gloss over and always keeps us up to date on problems she has encountered during her shifts. She takes extra care in any task she has to make sure that it is done as well as possible. Her cheery, fun personality makes her a pleasure to work with, and I am happy to announce her as Consultant of the Month for September 2015! Keep up the great work Katie! {rms}

Emma Fusco

February 2011 College Avenue Consultant of the Month (Spring Semester)

Since joining our staff on College Ave, Emma has been one of our finest consultants. She always follows up with a lab issue until it is resolved. She believes in doing her best whenever assisting patrons, doing rounds, and her cleanings. She also performs extraordinarily well on her tutorials to date. In addition, she helps out her fellow consultants by taking numerous shifts off of the coverage page every week. All supervisors know that she is usually only a phone call away if there is a shift in need of coverage. Despite only have one full semester under her belt, she is one of our best consultants on staff. She is always one of the first consultants to talk to management about a suggestion for improving the lab or to report an issue. With that being said it is an honor for the CAC management to congratulate Emma Fusco for earning Consultant of the Month. {la}

Dayna Fyffe

September 2014 Help Desk Consultant of the Month (Fall Semester)

As one of the Help Desk's newest consultants, Dayna has made a tremendous impression in her first month. Her adaptability has proven to be an incredible asset while the Help Desk worked through the back to school rush. Dayna relishes the opportunity to break down a complicated issue and finds the most enjoyment in figuring out involved networking issues. Dayna believes that the best part of working as a consultant is that the questions are constantly changing, which allows her the opportunity to tackle new issues. When Dayna is not studying for her double major in Exercise and Biological Science she is concentrating on her love of fitness. She is currently involved with ROTC and is part of the Marines specializing in intelligence. Dayna also loves to explore local restaurants as an amateur food critic and attempts to duplicate the recipes when she gets home. Her willing attitude and adventurous spirit is greatly welcomed at the Help Desk. We would like to thank Dayna for her outstanding first month and congratulate her on winning September Consultant on the Month. {em}