NBCS Student Staff Recognition Program

Ryan started his position as a student operator a mere 5 weeks ago, yet he has established a great understanding of his new role. He performs all operations tasks diligently, grasping the importance of accuracy required from his position. He has offered to cover additional shifts when his co-workers are in need, in addition to helping out with the Supervisors' requests for emergency coverage. We appreciate Ryan's efforts as he continues to be a valuable asset to the Operations team. {vv}

Ryan started with Operations this semester and it was immediately noticed that he was taking to the position well. He learned the job quickly and established himself as a very reliable Operator. Ryan has also been very helpful with coming in to cover open shifts when we really needed the help (Thursday afternoons!). In addition, he was the recipient of the Operator of the Month award for the month of September and has continued to be outstanding in the position throughout the semester. Ryan, thank you for your efforts and keep up the good work! {jf,av}

Ryan was promoted to Operations Assistant Supervisor in January of 2007 and has done an excellent job. He takes his supervisory responsibilities very seriously and sets a good example by performing his consultant responsibilities at a very high level. Ryan has volunteered to work on many projects during the semester and he has completed them in a timely manner. In addition, Ryan regularly helps out the management team by picking up open shifts often, and he offers good insights when situations are discussed at meetings (especially at the weekly Operations Supervisors' meeting). Ryan serves as a good leader to the Operations student staff - he provides excellent information to them in person as well as in writing, as needed. Thank you and keep up the good work, Ryan! {jf,av}

Over the past month, Rishi has been a huge asset to the lab. He has gone above and beyond the call of duty by helping us out in our times of need by very frequently taking overnight coverage. Despite the long shifts and tremendous number of hours on duty, the level of Rishi's service does not decline. He's as energetic and helpful at the end of his overnight shift as he is at the beginning. Congratulations on being named Consultant of the Month! {sk,lw}

Even though this is his last semester at Rutgers, Lou continues to provide a high level of service to users. He is unwaveringly nice to even the most difficult users. Lou is always willing to do just that little bit extra to make a user happy, or to simply help out around the lab, and his work ethic is commendable. {ss}

Even though this is his last semester at Rutgers, Lou continues to provide a high level of service to users. He is unwaveringly nice to even the most difficult users. Lou is always willing to do just that little bit extra to make a user happy, or to simply help out around the lab, and his work ethic is commendable. {ss}

This semester Catherine Gamolo opened up her hands to accept new tasks without perhaps realizing what she was getting herself into, and despite the multitude of new responsibilities, she stands out and shines above all. Catherine, 'Cat', is a tireless worker. She's always busy, never spending her time idle, but never too busy to stop and assist a stuck consultant or user. Sometimes you literally have to make her stop and take a break. She is one of the most productive employees the lab has seen and her level of perfection is impressive. She leaves nothing to chance and seems to pride herself on that. When Cat took over scheduling in January the transition was nearly seamless. She did a remarkable job with Maarij keeping the supervisor on task with hiring and handling all of the little, essential details at the end of the hiring period. All of Catherine's other duties are done with equal professionalism. When you give Cat an assignment, take it to the bank, because you know its going to be done thoughtfully, correctly, and on time. When it comes to discipline, consultants are a better bunch because Cat doesn't tolerate much unprofessional nonsense around the lab and she will not hesitate to address concerns whenever its warranted. Her emails to the consultants are well written and well thought out when either correcting or complimenting her consultants. Most of all it's Cat's obvious love for her work that is striking. She takes on her many tasks with a mature seriousness thats not seen in a lot of young student/workers, yet she's not so serious that you can't easily make her laugh and joke around. She has a way of making everyone comfortable around her and everyone at loree likes her. She has an infectious smile and as a person she is a delight to be around. Cat is one of Cook/Douglass' brightest stars and she deserves all the accolades we can shower upon her. We're very fortunate to have her on Cook/Douglass. {pd,ss}

Catherine has once again proven to be one of CCF's most prized assets. She was promoted to Lab Supervisor in June of 2004 and right from the start there was no question as to who the leader of the staff was. When Cat gets an assignment you know its going to be done. And moreover, when Cat gives an assignment you know its going to be done because of the respect everyone at Cook/Douglass has for her. Catherine is always upbeat no matter how discouraging a situation appears. She exudes an easy going and cheerful disposition to all she comes in contact with. Although she's very adept and technically superior to most people at the labs, she will never speak condescendingly to anyone and never has a negative word for any individual. She is not entirely businesslike, as she enjoys a good joke as well as the next person. This is one of the qualities thats made her so invaluable to our staff. Also, Catherine treats the users as they are supposed to be treated. With dignity and respect. She understands that the users are our reason for being here and she takes great pains in taking care of them. Also she is as tough as she is nice. She doesn't hesitate to do the distasteful tasks of disciplining various consultants when need be, or removing a patron who doesn't have identification or is not obeying lab policies. Cat continues to do a terrific job with scheduling and completes all of her other tasks to perfection. She also served on many committees over the summer, helping to make decisions to improve service to the users and to improve our staff. She doesn't hesitate to help out whenever she can across campus. She's a real team player and she deserves all the accolades she gets. {pd}

As a cheerful and hard-working person, Dan Garcia makes work fun and joyful for all the fellow consultants around him, be it his back-to-back weekend shift or late night shifts. On any given Saturday, Dan will be one of the most solid consultants. Ready to help users with any questions they might have, Dan also helps out the lab. He always has the list of missing tags ready when supervisors come in. Dan helps out with supplies, taking used toners to the storage room, and bringing out paper. He's always on time for his opening and closing shifts and has been an example for all to follow. If Dan is working a shift, supervisors can rest assured that all the lab policies will be effectively enforced, hourly stats taken on time and user concerns are addressed promptly. He uses his technical knowledge to its maximum to answer the toughest user questions. {rk, mg}

Dan has been an exceptional consultant. He is consistently taking initiative to go beyond what's required to assist the lab. Dan has also joined the LCC repair team and has been of great assistance to Pranav in repair of the lab equipment. {cb}

Dan has been with the Livingston Computing Center since the Fall of 1999. Since that time, he has shown great dedication to the lab as a consultant; earning Consultant of the Month in October of 1999. He later became an Assistant Lab Supervisor and his dedication has continued. Dan has recently spent extra hours teaching an extended session on maintenance troubleshooting and fixes to supervisors in training. When Dan sees a problem, he will attack it head on and make sure it gets resolved. He is always willing to put in extra hours to ensure that the lab is running smoothly. For these reasons, I would like to name Daniel Gavin as Supervisor of the Semester for Livingston. Congratulations! {lw}

Naveen was promoted to the position of Operations Assistant Supervisor this semester and he has truly impressed us with the enthusiasm and initiative he has portrayed in this role. He has gone above and beyond our expectations and has produced excellent results for every project he has been tasked with. In addition, he has attended and participated in practically every meeting we have had this semester, including ones that are announced with short notice and those that are optional for the Operations Assistant Supervisors. Naveen is a very good leader - he consistently helps out his co-workers with policies and procedures, and he has done an excellent job with the mentor program. Naveen - Thank you for your efforts and dedication, and we look forward to your continued success! {jf, av}

James has been a Busch consultant for three years and has become a familiar part of the team. Throughout his time with CCF, James has polished his customer service skills and increased his technical knowledge. While on duty, the consultant area is kept active as James keeps conversations alive and morale up with his stories and random conversations. With his experience James knows when to have fun and when to do work. He often spends time helping out the new members of our staff. Even when the lab is busy, James is on top of all his responsibilties and can be found interacting with users in a friendly and lively manner. His outgoing personality, technical, and dedication has made James one of our best consultants. {ec,tm}

This is one of the most difficult decisions that must be made each semester. We count on our supervisors for so much that it is hard to single out one above the others. However, often one supervisor does stand out and you can't help but take notice. Lauren Gerard (lpgerard) has been a constant at the heart of the Livingston management team. She thrown herself, with gusto, into the tasks for which she has responsibility. Scheduling, one of the more demanding management tasks, has been even more demanding this year with the Labs taking on ResNet-certified consultants and early opening at mid-semester. Lauren led the way in ensuring schedules were updated and accurate. She worked hard to get the schedules filled and guided other supervisors and supervisors-in-training in assisting her and learn the necessary ropes. Lauren has been a vocal advocate for the consultant staff and for Livingston as a whole. She believes strongly in making the labs the best they can be. She leads by example and is a source of strength for others. I have come to appreciate our discussions and her insight. She is unafraid to voice her opinions and fight for her positions. She questions policies she feels need to be better defined or rethought, offering her own suggestions for improving them. She truly exemplifies what we look for in a supervisor and stands as a role model for others. Please join me in congratulating Lauren Gerard as the Supervisor of the Semester for the Livingston Campus for Fall 2008. {lw}

Jose has been working in the Livingston Computing Center for over two years now. Jose is one of the most outgoing and ambitious members of our staff. Jose will frequently take the time to meet and greet lab patrons as they enter our lab. He will pay close attention to the human aspects of the job, providing guidance and support to those staff and users in need of help. Jose has also taken the cleaning of the lab and it's workstations to a new level of efficiency. He devised an in depth cleaning system and submittal page. Jose is continually looking for new ways to improve the lab and its operations. Jose's efforts to improve the appearance of our lab don't stop at the cleaning schedule either. He has frequently given out special projects and merits to our staff and taken a very hands on roll to improve cleanliness and appearance of the entire site. Jose's exceptional job performance and attitude have earned him this recognition. Please join us in congratulating him. {cb}

After remaining in the relative obscurity of overnight shifts all last year, Joe Giamanco finally got a chance to shine in prime time. Joe delivered outstanding customer service and technical assistance. He performs all of his consultant duties with the utmost precision and care. Joe is a role model for all consultants, new and old. Keep up the awesome work! {sk, jn}

With her smile and charm, Amanda Gianfrancesco is always a great supervisor to work with. Throughout her time as a supervisor Amanda has managed to keep on top of everything she's responsible for whether it's PTS, scheduling, hiring, preparing for the NET or scheduling 1 on 1 trainings. She always manages to find time to make sure the lab is running smoothly and all tasks are complete. In addition to the normal duties Amanda is assigned, she also took on another role this semester and was promoted to Lab Supervisor. Although she seemed unsure of her abilities as a Lab Supervisor, she has risen to the position and exceeded all of our expectations. She is never afraid to correct a consultant’s behavior or enforce policies. Amanda has developed a relationship with the consultants and other supervisors that enable them to come to her with anything they have on their minds. She’s responsible, friendly and caring. Amanda treats every person that approaches her with a question or problem with the utmost attention. Like most people, there are things she’s still learning, but she’s never afraid to ask a question or get clarification of someone's needs before continuing. When she does a job, it’s done right and on time. Amanda's attitude is one of her greatest traits. She is a little firecracker of energy! She is non-judgmental, encouraging, and outgoing. She welcomes everyone and is always willing to help. You won’t know when Amanda is under stress. Her pixie-like smile as we walk in the supervisor door is one that can brighten a room. Congratulations, Amanda, on being selected Busch Supervisor of the Semester! {mb,wll}

Andrew has been with Operations since Fall of 2006 and has been one of our most consistent performers for some time now. Andrew is always quick to volunteer for additional projects and he consistently completes these thoroughly and in a timely manner. He works extremely well with his co-workers and communicates very well, both verbally and in email. Andrew has become one of our most valued assets and we are glad that he remains a part of the Operations team. Congratulations, Andrew :) {jf}

Donovan has ever-so-poignantly maintained an outstanding record with us at CCF. The crux of what has transformed Donovan into Consultant of the Month comes from his drive to diligently perform his duties and that he has taken many coverages. He has particularly helped us out by taking overnight emergency coverages. Ultimately, Donovan's dedication to his work is praiseworthy and is greatly appreciated by Busch management and the lab patrons. {ee}

Donovan Glover (donovang) has been working for CCF for just over two years now. In that time, he has proven himself as an outgoing and dedicated consultant. He approaches his job with a sense of vigor and is always eager to help a patron in need. In addition, he has taken innumerable emergency and regular coverages this semester. Through coverages and special projects, Donovan has managed to earn 54 merits. Donovan is also very eager to cover overnights when we needed him most. We appreciate the effort he has put in this semester and hope that he will continue this level of performance in the months to come. {mw,lw}

Michael is an excellent addition to the College Avenue consulting team who always looks for ways to help out in the lab. Michael often stays late to assist users with their problems and help out with lab projects. Michael uses all available lab resources in order to provide the best customer service to the users of the lab. {jr, jg

Michael Goetz's tireless pursuit of perfection and the energy he brings to each task sets a prime example for his fellow consultants. His knowledge of commonly asked questions as well as experience with complicated and complex problems has provided him with the tools he needs to be an effective consultant. Michael's technical knowledge and willingness to help make him a great person for users to approach, while his friendly persona and willingness to work hard make him a pleasure to work with for other consultants. He is always willing to share information in a way that consultants and users can understand, taking the time and making the effort to make people feel comfortable asking questions and working with computers. Michael serves as a mentor for new workers and sets a good example for all consultants. His ability and aptitude at using his knowledge to serve others supports the mission, vision, and values of this organization, and helps make the CAC labs a better place for all. Rok on.{mb, ms, ah}

This is Katy Goodman’s first semester working at the Help Desk and already her work ethic and great attitude have made her a valuable asset and great addition to the HelpDesk team. During her first shift she was helping other consultants by answering their questions, and was able to pick up our support system very quickly. All of these things helped us provide the best support to our users. In addition to working at the HelpDesk, Katy is a Teaching Assistant for Physics 193 and grades over 100 papers a week. She is currently enrolled in the five year Teaching Ed Program for Physics, and plans on graduating with her Masters Degree in May of 2008. When she is not working or studying, she sings and plays bass guitar in a rock band. Congratulations Katy {jd}

Kavitha always arrives early for her shifts and is very committed to her work at the labs. She works hard to solve every user problem to the user's satisfaction, and strives to provide excellent customer service. Kavitha is always cheerful and willing to help both users and her co-workers. {dp,jg}

Holly has been working at the labs for nearly two years now and shows on a weekly basis why we chose to hire her in the first place. She is always cheery (even, eerily enough, at 8 in the morning when the rest of the staff is still half asleep!) and full of constructive and helpful ideas for lab operation. Furthermore, Holly is never afraid to speak her mind - if she wants you to know about something you will know about it! Holly has been a Supervisor In Training for almost a full year and is always looking for ways to contribute and learn. She never backs down from any tasks presented to her and is actively seeking new things to do. Whether it's taking care of Statistics submissions, fooling around with the cleaning page, sending out class reminder emails to consultants, or generally helping consultants out by covering shifts last minute; Holly is always on top of her game and makes working at Tillett a fun experience. Holly is a positive example to all the consultants and is always willing to help people out. She has shown a real dedication to the lab, diligence in making sure things are taking care of, and is always thorough. She truly makes working on Livingston a more enjoyable experience. For all these reasons (and many more!), please join us in congratulating Holly Gore as the Livingston Computing Center's Supervisor of the Semester! {ms,lw}

Alana is a returning Help Desk staff member, and always has an upbeat and constructive approach to work and school. During the challenging move-in times requiring "all hands on deck" to take calls from the residence halls Alana helped keep morale at the Help Desk high, and earned much praise from our users in the Help Desk customer satisfaction surveys. Her supervisors and colleagues find her customer service skillsets exemplary. Alana models maturity and competence whenever she assists Help Desk clientele. A Biological Sciences major (and a minor in Spanish), Alana was born in New York but raised in Newark. She is the second of four children. Her first job was at age 15, working in the Newark Museum's Mini Zoo. That sparked her interest in studying animals. She plans to study ecology in graduate school, with her ultimate goal to become wildlife biologist. Of her job with RUCS, Alana says, "Working at the Help Desk has allowed me to improve a variety of my computer skills, which I believe is very important, considering the way technology is always changing these days. I learn new things every day but the best part of working at the Help Desk is the many great friends that I've made." Congratulations, Alana! {asg, jba}

We asked Alana to tell us a little about herself and thought she said so much so well, we're letting her tell her story:

"I am graduating this semester (January 2006) with a Bachelor of Arts in Biological Sciences. I will be attending commencement in May 2006. I plan to take off some time to work and pay off at least some of my debt, before applying to graduate school to study Ecology. Thinking about how much I'm going to miss the Help Desk and Rutgers in general almost brings me to tears. I've worked there for two and a half years. I've met lots of great and wonderful people. My customer service skills have most definitely improved! I have also had the privilege of working under such great supervisors. I thank Joe Donato, Rob Bowell, John Abbott, Dan Koft, Chris Jarocha-Ernst, Keri Budnovitch, and Frank Reda. Special thanks to my fellow consultants and the ResNet office staff. We have shared many laughs and great conversation at the Help Desk. I truly think that Help Desk Consultant has to be one of the best jobs on campus! I am going to miss Rutgers terribly but I am looking forward to being home with my family so that I may take on the role of big sister and counsel my two younger siblings who will be in college soon. Also, I can get back into dancing now that school is over. It's time to learn about the real world now. Although I'm sad to leave Rutgers I am looking forward to the next chapter in my life. Thanks to all who made my time at the Help Desk an awesome one."

Thank you, too, Alana! {ag, jba}

On the outside, Lauren Griffin demonstrates all the qualities of a good supervisor - she's organized, responsible, on top of her tasks, efficient, good at talking with and helping consultants and her fellow supervisors. Lauren takes it all one step further, which was the important factor when deciding to promote her to Lab Supervisor a few months ago. She has a good handle on what is going on in the labs, and understands what it takes to keep the labs running smoothly. It is clear when discussing issues with Lauren that when she cares about something, she is passionate about it, and she clearly cares about the labs. In contrast to her dedication to keeping the labs in order, she also knows how to bring the lighthearted fun and camaraderie, something that often goes overlooked as a desirable attribute. Pat and I extend our heartfelt congratulations to Lauren. {ss}

Stacey and I are pleased and proud to name Lauren Griffin as Supervisor of the Semester for the Cook/Douglass campus. "Griffy" (who also won the award last semester) has continued to show her excellent leadership capabilities during the spring semester. Management has come to expect this from her and she always delivers. Leadership is the most important attribute of a Lab Supervisor. She has earned the respect of her peers and the admiration of her managers. Griffy is by nature a fun loving person, and does a wonderful job creating a light and cheery atmosphere at Loree. But even beyond that, she is diligent in her duties and keeps on top of all of her responsibilities (which are many). Please join us in congratulating Lauren Griffin as Cook/Douglass’ Supervisor of The Semester. (pd)

Justin started working for the Help Desk in the summer of 2001 and has been an asset to the operation ever since. We often have to tell him to slow down, because he just has so much information and knowledge to share. He is one of our senior consultants, who have supervisor type responsibilities. In this role, Justin has been exceptional throughout the fall rush of dorm networking calls. We have even received two messages from satisfied users. Justin always seems to go that extra mile. {kb}

Since coming over from Level 1, Justin has proven to be one of the most valuable members of the office staff. In addition to working many hours in the basement, Justin has volunteered for field work when there were too many field tickets to handle. He is always on time and willing to take on special assignments in the office. His help following up with virus tickets and tracking down unregistered computers has been invaluable. Justin's customer support skills and helpful attitude have made him an asset to this department. {jw}

Sarah performs all consultant responsibilities expected of her, and goes above and beyond those expectations on a regular basis. She is always ready to learn more and uses a variety of resources to resolve computer problems for our users. Sarah is always busy helping users, assisting other consultants, or touring the lab to seek out people who need assistance. {jg}

Matthew has made himself a visible force when on duty. He frequently tours the lab to increase his visibility to the lab's patrons and to remain aware of what is occuring in the lab. He troubleshoots issues and alerts management in a timely fashion of issues that need to be resolved. Matthew's dedication to his duties have been noticed and are appreciated. Congratulations on a job well done and keep up the work. {lw}

Matthew is being recognized as the Consultant of the Semester for Livingston. He has performed his job exceptionally well. We find him to be professional at all times even under difficult circumstances. Matthew also has a pleasant demeanor which makes him a pleasure to work with as well as be helped by. As a former Consultant of the vMonth, he has continued to perform his duties to the best of his ability. He readily informs supervisors of issues he comes across. And most recently, he helped the management staff prepare documentation for our New Consultant Meeting. On behalf of the Livingston Computing Center, I wish to thank Matthew for all of his hard work and dedication. {lw}

Andy has the dedication to the lab of a veteran consultant. She really pays attention to the details and follows instructions and procedures to the letter consistantly. Andy give as much help off duty as while on duty, and has a knack for helping out the lab by taking the shifts that no one else wants. {ss}

Whenever Vinny is on duty, you know that the lab is in good hands. He is always on time for his shifts and is the first to let a supervisor know when there is an issue in the lab. From interacting with users to special assignments from the supervisors, Vinny is always willing to accept whatever task is given to him. His friendly and proactive attitude always sets users and the supervisors at ease. He goes out of his way to make sure that all of a user's issues are taken care of by following up with them after they seek his help the first time. In addition to helping out users, Vinny is always willing to help out his co-workers by constantly taking coverage for them. It's consultants like Vinny that make everyone's work days much more pleasant. {jn, ab}

Vincent is by far one of the hardest working and considerate consultants working at College Avenue. His consistent dedication to his work makes him a good example for all his coworkers. Vinny is outgoing, and courteous with users, coworkers, and management alike. Vinny is always on the ball. He takes measures to make sure each and every user feels welcomed in the lab and has a pleasant experience. He can be found enforcing policies, answering all questions and assisting users, coworkers and supervisors whenever the need arises. Vinny is at his best when helping users, always providing insightful answers to even the most difficult technical questions with a positive attitude and great customer service. Vinny is no stranger to the coverage page. He is always picking up extra shifts and staying late to make sure that the lab is not shorthanded. Vinny does everything he can to help the lab. His diligence is unprecedented and he is a great asset to the lab. Thank you Vinny for all your hard work! {sk,mk}

Quraish is one of the friendliest consultants you may ever have the pleasure to meet. Even when confronted with the most irate user, Quraish is polite and helpful. He cares about the lab and ensures its smooth operation by constantly touring the lab and ensuring its cleanliness. He recently provided a slew of emergency overnight coverage, and his work record is in excellent standing. {cb}

Quraish has been an employee with the Livingston Computing Center for a year now and was chosen as a consultant of the month last November. Quraish is one of the friendliest and most reliable members of the Livingston Computing Center staff. Polite, helpful, and dependable are three words to accurately describe his job performance. Quraish can always be counted on to assist the lab patrons in a courteous and professional manner, even if it is at the end of his overnight shift. He was also one of a select few employees to receive an exceptional evaluation this semester. The Livingston managerial team looks forward to having him return in the fall and continue his superb performance. {cb}

Unlike some previous semesters, this selection was an obvious one. It was made unanimously with no debate or contrary feelings. In fact, a diverse group of people were insisting that Quraish was the appropriate choice well before the official process of selection began. This gives you an idea how significant Quraish's contributions to CCF have been in recent months.

Some people are aware that Quraish has been devoted to the Livingston labs for a while now. He quickly proved himself to be an extraordinary consultant, caring about the labs, the users and his co-workers. Since being with us, there was never any doubt as to his technical abilities. However, whereas some people assume a good consultant merely means having appropriate knowledge, it was obvious that Quraish understood that how you provide service is the real key to doing the job well. He not only took every opportunity to properly handle his own interactions with users, but made it a point to suggest changes in procedures and policies to the benefit of all users.

It was this type of approach that lead to him eventually becoming a student Supervisor. All who know and work with Quraish understand that he truly is committed to the Livingston labs. Consultants, other supervisors and his Managers all know they can count on him when they need information, advice or a task to be done. His qualities include being intelligent, good-natured, hard-working and a multitude of other positive traits, but most importantly, he has the one characteristic that really sets off the best CCF workers from all the rest: he feels passionately about all that takes place in the computer centers. He cares.

All this is true. But it is not the reason his selection for this Overall Achievement Award was so easy to make. The fact of the matter is that this semester, Quraish made a major contribution to CCF that affected all the labs. In particular, Quraish was the major developer of the HATS database. This system was used in our recent hiring drive to track, notify and rate the hundreds of people who recently applied to work for us. This task was assigned to him very near to the time that we would actually be using it. It was a major undertaking

involving perfecting thousands of line of code while handling major pressures including the need to complete work by fixed deadlines and the necessity of creating a reliable and efficient system. In particular, Quraish was tackling the unthinkable, programming a new system as it was actually in the process of being used! This leaves zero room for mistake. During the whole process, Quraish had to deal with demands from all directions. Had to interface with the rest of the technical staff so the appropriate resources were available to him, had to respond to the requests of fellow supervisors and managers as they needed changes made, or expressed their displeasure over a missing feature, and most importantly he had to react to the demands being placed on him by a triad of bosses - Jt, Leroy and Cody were all giving him orders. Amazingly, Quraish dealt with all this extremely well. It should be noted, HATS was a success. It properly performed all the tasks we needed it to do. There were no major problems, mistakes or delays. And as a final touch: during the whole period of developing this system, Quraish barely relaxed his attention to his other responsibilities. He stayed right on top of everything else too.

We want to end by mentioning a few special characteristics Quraish has. First of all, there is no doubt Quraish is a competent and dedicated programmer. He was able to take a complex problem, develop a plan of attack and execute it very well. Secondly, considering the pressure Quraish was under, he demonstrated a high level of professionalism. He remained calm throughout. He was extremely patient with the people he had to interact with. He had the wisdom never to panic as he ran across temporary roadblocks; having the confidence to realize he would be able to find a solution.

Lastly, Quraish is always passionate and vocal. He never hesitates to speak his mind. And he often has extremely well thought out points and opinions. Does this mean he is always right? Of course not - none of us are. But it is a tradition within CCF that we completely respect a person who expresses how they truly feel over one who is overly cautious in what they tell us. Criticism can hurt; constructive complaint might become time-consuming. But, we understand that people with passion are demonstrating that they truly care about the labs and want things to be better. Over and over, it is clear that comments coming from the heart often lead to positive changes that otherwise would never take place. There is no doubt, Quraish has been keeping this tradition alive.

All the above is background leading to the only sentiment we really wish to express: "Quraish, we thank you for everything and wish you well in your life."

Quraish was one of those consultants that you wondered why they never applied to become a supervisor. He always did such an outstanding job as a consultant. He was named Consultant of the Month in November 1999 and Consultant of the Semester for Spring 2000. Quraish was never shy about letting management know when something was wrong. He always voiced his opinion whenever he believed something was not handled correctly or could be done in a better fashion. So after much prodding, we convinced Quraish to apply to be a Supervisor in Training. As a SIT, he continued to impress with his positive outlook and his constant search to make policies make sense. He also displayed an incredible work ethic. As of January 2002, Quraish joined the ranks of management being named an Assistant Lab Supervisor for Livingston. At this time, he also became more engaged with the HATS project. While this would consume a tremendous amount of his time, he continued to perform his other duties well. That was not an easy task as he was charged with handling scheduling for the Livingston Campus among other things. Yet, he always got his work done whether it be assigned duties or project work. Quraish has always impressed. He is a tireless worker who gives nothing less that 110% at all times. He will identify a problem and work on it until a solution is found. He stands his ground when he believes he is right and will acknowledge when he is wrong. He has been an integral part of the Livingston family and will be missed when he leaves. Congratulations Quriash. You have done an outstanding job! {lw}

Michelle has worked at the Livingston Computing Center for seven semesters, the last three of which she has been an Assistant Lab Supervisor. In her tenure at Livingston she has had many responsibilities: coordinating hiring, evaluations, training new employees, and updating the incident tracking system are only a handful of the things Michelle has done. She has also developed many working relationships on Livingston and throughout CCF. This award is well deserved because of her tireless persistence and dedication to the lab and RUCS as a whole. Michelle will be leaving CCF at the end of the semester and her presence on the Livingston Management Team will be greatly missed. We'd like to bid her farewell and wish her luck on her future endeavors. {cb}

n his first semester with nbcs, Mudit Gupta has proved himself to be an indispensable asset to the computer lab consultants, management and patrons. He is constantly touring the lab and ensuring that there are no user policy violations, while making himself visible to users and answering questions. His smiling face and friendly personality make the most frustrated user calm down. Mudit never shies away from special tasks like taking paper to satellite sites and filling the paper cabinets, and is always the first to volunteer when supervisors need help. Thank you Mudit, we look forward to working with you in the future and keep up the good work. {mk, mb}

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Last Updated: September 27, 2007