NBCS Student Staff Recognition Program
Previously Honored Consultants – H
Dan Haefeli
October 2008 Livingston Consultant of the Month (Fall Semester)
In the two months that Dan has been working at Tillett, he has proven himself to be an excellent consultant and coworker. Always early to his shifts (to the delight of the consultant he is relieving), Dan is attentive to patron's needs or concerns and he is always eager to assist the other consultants on duty. He never tells a patron that he cannot find the answer to a question and when faced with difficult situations, he handles them with tact and care. Dan never hesitates to ask the supervisors if there is anything he can do to help out, and he is always inquiring about different issues to improve his technical knowledge. We are appreciative of all Dan does to help patrons and ensure smooth operations at Tillett. Congrats! {lg}
Chris Haines
November 2004 ResNet Consultant of the Month (Fall Semester)
Continuing his duties this semester, Chris Haines has put himself forward, looking for more responsibility while excelling in his duties in the field. He has also helped find solutions in his new role in the office. Eager to help, Chris maintains an atmosphere of light-hearted, easy going professionalism. To add to this, Chris continues to look for more opportunities within his interests and expertise, and to further his own education as well as the goals of ResNet. He is ambitious and creative in his programming, administrative and support solutions. Chris' ready aid has helped his coordinators tremendously this month in resolving problems on the College Avenue Campus. {se}
Hadi Halim
April 2008 Operations Consultant of the Month (Spring Semester)
Hadi Halim has been an operations consultant since September 2007. When Hadi first started, he took to his new role like a fish to water, as he did with every position he's had here at NBCS. This includes CAC Lab consultant, Helpdesk consultant, and student assistant for help@eden. At one point, he even managed all of those positions at the same time, in addition to his difficult academic responsibilities. Hadi is currently a senior in Mechanical Engineering, and will continue on as a graduate student in the fall. Hadi has a very friendly disposition and is always a joy to work with. He is always asking questions to better himself as a consultant and to gain a better understanding of how our operation works. He continuously helps out with coverage needs and is always on top of work related things. Thank you, Hadi, for all your hard work and congratulations! {wa}
Vennae Hammond
November 2007 Livingston Consultant of the Month (Fall Semester)
Vennae is a joy to work with. Her positive attitude is what gets many of us through the day. Even when enforcing policy, she remains polite and displays great customer service skills. She has progressed in both her technical knowledge and in her understanding of the job. She is a dedicated employee and has shown great signs of growth and improvement over the past few months. We always look forward to working with Vennae and appreciate the hard work she does each and every shift. Congratulations on being named a Livingston Consultant of the Month for November. {ws,lw}
Syed Hamza
Fall 2001 College Avenue Consultant Achievement Award (Fall Semester)
Syed Hamza has been a great consultant ever since he was hired for the Fall 2000 semester. He always comes to the lab ready to work and with energy and enthusiasm. Syed consistently strives to make sure each user gets all the attention they need to help them complete their work. At the beginning of this semester, he helped the CCF-CAC Management team with student information sessions, make account sessions, and orientations. Despite the long, grueling nature of these sessions, Syed maintained his pleasant disposition throughout. Syed always puts the needs of the lab first. On a number of occasions, he volunteered his time to help while the lab was understaffed. Syed's efforts in assisting the lab users with a friendly and professional attitude, and his teamwork efforts, strongly support CCF's Mission, Vision, and Values to provide excellent computer support and customer satisfaction in information technology. {mk, jg}
Spring 2003 College Avenue Supervisor Achievement Award (Spring Semester)
The College Avenue Campus is pleased to select Syed Hamza as the Supervisor of the Semester for the Spring 2003 semester. During the past semester, Syed truly stepped forward as a leader, organizer, and mentor for the CAC consultants, as well as the other supervisors. His most visible achievements were his strong organization skills and leadership through the hiring process. Syed stayed at the lab on many late nights reviewing and processing applications into HATS. He scheduled nearly all of the interviews, conducted many of them, and kept track of each person's status. In addition to hiring, Syed has been great about completing consultant observations and showing consultants how to better do their job when they need help. Syed regularly updates lab signs in an effort to keep lab patrons current on rules and regulations, and clarify any areas of confusion in our policies. Syed is also responsible for handling repair issues, updating staff webpages, maintaining cards and labels for lab machines and auditing staff machines. He consults when needed and never turns away a user in need of an answer (or a password change). Syed has been a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smooth operation of CAC. Thanks Syed! {mk}
Fall 2003 College Avenue Supervisor Achievement Award (Fall Semester)
Syed has worked on many projects this semester to help make the College Avenue labs run smoothly. Most prominently on our campus, Syed was responsible for repair. Repair issues were addressed almost immediately by Syed this semester, and he followed up with netops and NICR constantly. Syed worked hard to build a good working relationship with groups involved in repair, and the labs had very few, if any, machines down at one time. Syed was also completely on top of his consultant evaluation duties throughout this semester. He was always the first supervisor to meet his evaluations goals, and also helped other supervisors meet theirs. On a cross-campus level, Syed taught four consultant classes this semester: Introduction to Networking, Intermediate Networking, Introduction to Adobe GoLive, and Intermediate Adobe GoLive. The classes received excellent reviews from consultants who attended them, and were clearly a success. Lastly, Syed addressed most of the problem user issues that arose at our labs. He often emailed users who broke policies to remind them of the rules and offer suggestions for the future. When he was at the lab, Syed made himself available to users, consultants, as well as his co-workers on the management team to help out in any way he could. He is someone the staff feels comfortable going to if they have a problem or a question, and provided exceptional leadership for our campus this semester. {jh}
Sean Hanrahan
Spring 2005 ResNet Supervisor Achievement Award (Spring Semester)
Sean has a quiet longevity with ResNet, and this semester's work has been nothing short of amazing. This semester, Sean worked as Assistant Area Coordinator on the Busch campus, and has also taken many tickets on other campuses. Between Sean and his Area Coordinator, the Busch Campus is always very well run. In addition to helping manage the Busch campus staff, he located and disabled rogue DHCP servers. Sean works independently on his projects, and is careful not to take on more than he has time for with his busy class schedule. This semester, Sean created a media-wiki for the ResNet Techdocs, and worked on that project throughout the semester with little to no guidance from his managers. When he says he is going to do something, he takes care of it as planned and does not require further prompting. Sean also participated in consultant training by teaching a section of the training session, and always volunteers to help out both his co-workers and his managers. He also participated in the annual hiring drive for the first time, and did an excellent job with it. Sean is an exemplary coordinator and employee of ResNet, and we are thrilled to select him for the Coordinator of the Semester award for Spring, 2005. {jh,bb}
Alexander Harrison
November 2008 Cook/Douglass Consultant of the Month (Fall Semester)
As long as we have been working with Alexander Harrison at Loree, he has shown an incredible and outstanding ability to rise above the minimum expected responsibilities of a lab consultant. Alex was selected as Consultant of the Month because he is always up and about doing rounds and helping patrons. He is always aware of extenuating circumstances in the lab and will constantly do everything in his power to drive the lab towards providing a better customer service experience. There have even been times when Alex has pointed out issues that the Supervisors had overlooked and would have otherwise been unaddressed. Alexander is the paragon of what management looks for in a good lab consultant, so please join us in congratulating him on his exceptional work around Loree. {rf,kk}
Fall 2008 Cook/Douglass Consultant Achievement Award (Fall Semester)
All semester, Alexander Harrison has demonstrated a consistent and unwavering work ethic. Always a team player, Alex goes out of his way to help another consultant with any issues they may be facing. His customer service is outstanding, as he optimizes his technical skills to better serve the patrons of the labs where he works. Selected as November's Consultant of the Month, Alex has lived up to the title, continuing to work hard and demonstrated real dedication to his position. Never shying away from a tough question or tricky situation, Alex exemplifies all the qualities we ask for in our employees, and then some. Thanks for all your hard work, Alex, and congratulations from all of us! {sr}
Joel Harrison
October 2009 College Avenue Consultant of the Month (Fall Semester)
This is Joel's first semester working at the College Avenue Computer Lab. He has made quite an impression during his short time here. When Joel is on duty, one can be assured that the lab is in good hands. He is a consultant who is very proactive when it comes to keeping the lab neat and customer service friendly. It is very rare that you will see Joel in his chair at the consultant station, because he is very approachable and outgoing with all the patrons that he encounters. His ability to troubleshoot and handle difficult situations has made him the model consultant for others to look up to. It is refreshing to see a consultant who is constantly looking to improve on their technical competence. It is for these reasons that we are proud to announce Joel Harris as one of College Avenue Computer Lab's Consultant of the Month! {bo}
Aasha Haryani
November 2007 Cook/Douglass Consultant of the Month (Fall Semester)
Although this is her first semester working here at the labs, Aasha has already proven herself to be a reliable, helpful, and extremely proactive worker. She often helps out with extra tasks without being asked and takes lots of coverage. She is a dependable Loree opener and can handle lots of patrons easily by herself at busy times. Her wacky sense of humor helps keep the atmosphere at Loree light. Please join us in congratulating Aasha, Halloween's "crazy cat lady," in being selected for this honor. Thanks Aasha, and keep up the great work! {lo}
Tom Hasard
October 2006 ResNet Consultant of the Month (Fall Semester)
Tom joined the ResNet team in Fall 2006 and immediately demonstrated superior troubleshooting strategy and exceptional work ethic. Tom communicates well with coworkers and users alike, ensuring a timely resolution to even the most difficult problems. He repeatedly volunteers to assist with special projects on his campus, including switch work. Tom's advanced technical knowledge combined with his customer service skill set have made him a valuable and respected member of our organization. {js}
Shah Hashmi
February 2008 Livingston Consultant of the Month (Spring Semester)
Shah Hashmi has been a model consultant since day one. He actively seeks to help those in need of assistance and never falters when faced with a difficult problem. He has a contagious energy that is inspiring to both patrons and staff. Shah is consistently involved with the lab; be it beautifying the walls during an overnight or offering to help cover an open shift. His take charge attitude and inclination for learning has led him to become an invaluable member of the Livingston Team. Thanks so much! {hg}
Lorraine Heater
February 2004 Cook/Douglass Consultant of the Month (Spring Semester)
Now in her second year as a consultant Lorraine has consistently displayed excellence in her abilities to do a great job. While most people are in their beds still sleeping you can usually find Lorraine up at seven in the morning at C4 carrying out her consultant duties five days a week. She is a pleasant person to work with and very user friendly. When asked to do a favor for a supervisor she doesn't hesitate to go above and beyond what she is asked to do. Along with her great customer service skills she also has displayed proficient technical competence across all platforms. We are pleased to have Lorraine on our team and we thank her not only for her efforts this month but also her efforts throughout the semester. {jn,ms}
Matthew Helle
February 2007 Busch Consultant of the Month (Spring Semester)
Matt has only been working at Busch for a little over a semester now and he has already made an impact on the lab. It is not easy tasks to stand out from the 70+ consultants at Busch, not to mention when you are pretty new to the job. Matt is simply one of the good guys. Matt has always been one to call asking if there were any shifts that needed to be covered. Whether he's in the consultant station at ARC or at LSM, he can be trusted and counted on to do a good job- from reporting low supplies to a problem with the printers or machines. He's a shrewd thinker and when he reported problems to us, he always included a suggested solution, (which usually was the best solution). Matt even saw that we needed help covering the overnights and decided to pick one up permanently. Matt has truly been a stand out consultant, not to mention he's pretty friendly too, since the day he has started here. His upbeat attitude and his willingness to help out, among other things, have made him a favorite among the supervisors, fellow consultants and even lab patrons. These are just some of the reasons we have voted Matt Helle a Busch consultant of the month. Congrats Matt! {kp,jm,mnb}
Kim Hopf
October 2004 Cook/Douglass Consultant of the Month (Fall Semester)
Kim has been a great asset to the Labs since she joined our team last year. This semester we have seen her go the extra mile helping users and fellow consultants alike. Kim has been exceptional getting newer consultants become acquainted with the policies, the common user questions, and the daily procedures of the Labs. She has been a go-to consultant thanks in part to her resourcefulness. During her shifts, Kim is very active, continuously making sure that everything is running the way it should be. Kim has done a terrific job and we thank her for all her efforts. Congratulations!
Fall 2004 Cook/Douglass Consultant Achievement Award (Fall Semester)
We had difficulty choosing a Consultant of the Semester this time around, not because we lacked candidates, but because we had many consultants who were deserving of the award. Everyone at Cook/Douglass has placed a great deal of their efforts in ensuring the Labs are running efficiently, but no one has put a greater amount of effort than Kim Hopf. Kim has been the most proactive worker we have seen. She continually performs her rounds on the dot and maintains a great deal of professionalism in dealing with the supervisors, her fellow consultants, and all users. Her technical ability has made her a go-to resource for other consultants. Kim knows when to ask for help and when to find answers on her own, a quality that we appreciate. Along with her excellent consultant skills, her friendly attitude also makes for a positive work environment. Kim, we thank you for all your hard work. Congratulations!{cg}
Yolanda Hsiao
September 2009 Cook/Douglass Consultant of the Month (Fall Semester)
Yolanda is an outstanding consultant who diligently completes all of her assigned tasks and duties, as both a Labs and ResNet Dispatch consultant. Always caring and ready with a smile on her face to assist patrons, users, or supervisors, we can be assured that the lab and dorm users will be in good hands when Yolanda is on duty. We have chosen Yolanda as ResNet Dispatch Consultant of the Month for September because, in addition to all of the above, she has been an integral part of move-in weekend. Yolanda has not only worked SWAT, our move-in weekend effort to help first-year students, but has dedicated countless additional hours to ResNet in the beginning of the semester in order to assist our users, becoming a support for the supervisors to rely on. Yolanda, for all of your hard work and sacrifice, we offer our gratitude and congratulations!
Ray Hu
March 2003 ResNet Consultant of the Month (Spring Semester)
Ray is one of our hardest-working consultants. He is always willing to take field assignments, do special jobs, or whatever at a moment's notice. He is one of the best when it comes to getting open tickets taken care of, and is one of the most dependable people we have on staff. Ray stays close to his HelpDesk roots by spending multiple shifts in the ResNet office doing troubleshooting over the phone and helping his fellow consultants with technical issues.
T-Jay Hu
February 2008 College Avenue Consultant of the Month (Spring Semester)
As far back as I can remember T-Jay has been a pleasant and hard working consultant, always on the move and ensuring that the lab is running smoothly and patrons are happy. T-Jay goes above and beyond the requirements of the consultant position to ensure everything in the lab is operating as efficiently as possible. This includes but isn't limited to helping supervisors with repair, keeping an eye out on inventory, and taking every possible step in troubleshooting patron issues before redirecting the problem. Whenever there have been issues other consultants have struggled with, T-Jay is quick to lend a helping hand and lead by example. Once again I feel that T-Jay is an invaluable asset to the labs, and continues to be a model consultant. {ae}
Jonathan Huang
September 2009 Operations Consultant of the Month (Fall Semester)
Jon began working for Operations in the spring of 2009. An eager worker, he has amassed a great amount of merits for his hard work and emergency coverages. Initially, fellow operators perceived Jon as a quiet character; however, when they mention marathons, video games and computer engineering, his soft demeanor goes wild! In terms of his work ethic, it is clear that Jon goes above and beyond in all his duties. Recently, he has been assisting the supervisory staff by working alongside new Operators during hard-to-fill overnights. In his spare time, Jon likes to run and save kittens from trees whenever he can! It is these characteristics as well as his hard working abilities that make Jon our Consultant of the month for September 2009.
Yusuf Hussain
October 2001 Busch Consultant of the Month (Fall Semester)
Yusuf has greatly helped out the lab throughout his time as a consultant. With his outgoing personality, good customer service skills and vast technical knowledge, Yusuf is a great asset to Busch. He also helps out his fellow consultants by sharing his skills. Yusuf has taken many emergency coverages, including numerous overnight shifts, which greatly helps out BCCC management. Keep up the good work!. {bm}
