NBCS Student Staff Recognition Program

Bharat is very knowledgeable, and frequently goes above job expectations to help consultants and management. He works hard to keep the lab operating smoothly, even at the end of a long overnight shift. Bharat upholds the mission and values of CCF while working to achieve his personal best as a dedicated consultant. {ms, jg}

Bert far exceeds all expectations by staying late, even after overnights, repairing computers during his shifts, being extremely personable and friendly, and consistently taking coverage. He is a very hard worker and takes pride in his work. He always treats users, co-workers, and management with respect and kindness. Bert's presence in the lab puts everyone as ease because he is always pleasant and willing to help users and co-workers. He often stays late to help out, and often stops by the lab just to see if there are any emergency coverage shifts open. Bert seeks to understand those things which do not formally fall under his list of duties as a consultant; he is inquisitive and helpful above and beyond all expectations, especially when it comes to repair procedures and policy enforcement. Bert is motivated by the need to help his co-workers and lab patrons. He always helps users in a manner that is easy to understand, yet without patronizing them. Bert actively supports the Mission, Vision, and Values of our organization by providing excellent support to our user community, always striving for customer satisfaction, and working with his fellow consultants and management to foster a comfortable, professional, and productive work environment. [CACC Mgt. team]

Just recently assuming duties on the Livingston Campus, Walter was originally hired as a ResNet consultant. He has since excelled at performing his lab consultant duties. We generally keep a close watch on new hires to ensure that they are adjusting well to the position and are not being overwhelmed by the rigors of the position. Walter has taken to the job with grace and skill. He works diligently to resolve patron issues seeking assistance when necessary and takes pride in being able to solve a patron's problem. He is an active consultant seeking out potential problems and ensuring that the lab is running as expected. It is dedication like his that we hope to see in all our consultants and we look forward to seeing it going forward. Congratulations on a job well done. {lw}

Walter Kaminski is a junior majoring in Industrial Engineering. This is his first year working with NBCS; he was initially hired as a ResNet-certified lab consultant, and then promoted into ResNet Office in February 2009. Since then, Walt has proven to be quite an asset to our team. The field experience that he has gleaned from working ResNet dispatch makes him extremely effective at assisting other ResNet-certified consultants when they contact the ResNet Office. The knowledge that Walt has gained also allows him to provide sound guidance to Help Desk consultants who seek his expertise on advanced ResNet issues. He also has an insatiable curiosity with respect to ResNet -- on his downtime while on shift, he is either asking questions about office procedure or reading up on technical documentation. Walt's keenness also reaches beyond the good work that he has done in the office. He has an interest in aircraft and wishes to learn how to fly a plane, and although he is very committed to his major, Walt also desires to take time after graduation to go out west and simply ski before heading into the real world. However, he has certainly learned a lot in his short time in ResNet Office, and we are confident that Walt will continue to learn and grow as an Office consultant. For these reasons and many more, we are happy to present Walt with the ResNet Office Consultant of the Month Award for April 2009! Congratulations! {aw}

Yaquta Kanchwala has been an exemplary consultant at the College Avenue labs since she started working for us. She helps the labs run smoothly and efficiently whenever she works. Yaquta is very friendly to the users and to her co-workers, and is seen around the lab as a guardian, making sure everything is running efficiently. Yaquta is always on her toes to resolve any user's problem or lab issue. She is always willing to help out her co-workers and supervisors in any way she can. She can almost always be found touring the lab looking for users in need of assistance. When she helps users, she is always professional and courteous. Yaquta's soft-spoken manner of answering questions allows her to communicate very well with users. {sh,np,mk}

Omar reports to his shifts with an infectious positive energy. He seems to put his colleagues in a good mood every time he works. Omar gives every user the utmost attention, and never makes them wait for assistance. He tailors the help he offers to the skill level of each user. In addition to encouraging a pleasant atmosphere and providing excellent customer service, Omar attends to his consultant duties regularly and responsibly. He takes statistics every hour on the hour, cleans his assigned machines, keeps the printer and consultant areas neat, reports down machines whenever he spots them, and makes sure that users are following all CCF Rules and Regulations. Omar is an asset to CCF and we appreciate the service that he provides.{mm,mk}

With a pro-active approach to his work, Ilya Kaplan has had a very good start to the semester. Ilya is always willing to help out even if he is not on duty. There have been innumerable occasions where Ilya has offered his services when no one else would. His co-workers truly enjoy working with him, and lab patrons too enjoy his outgoing personality. He can be often seen taking paper to satellite sites in all sorts of weather conditions. Through his year and a half working as a consultant, Ilya has evolved into an ideal employee. He sets a great example for others to follow. Congratulations Ilya. {kt}

Stan is a very deserving recipient of this award. He has shown a true commitment throughout this semester and has made a great impact on the lab environment. Working with Stan will instantly cheer you up. His pleasant demeanor and positive attitude, both on and off duty, make him a user's dream come true and the supervisor's best friend. Stan uses every resource available to find the answers to tough questions, not relying solely supervisors. Keep up the good work! We wish you every success and look forward to working with you throughout your tenure with CCF. (ms, kt, ss)

Stan is always eager to help users, consultants, and supervisors alike, and has truly made a great start to his first semester at work. When he comes in to work, he always comes in with a large but warm smile which resonates to everyone around him. If Stan can not figure out a problem he is willing to go that extra step to solve the issue. His genuine nature, and great attitude towards his work has definitely made him an asset to this lab. {kt}

Stan is a very deserving recipient of this award. He has shown a true commitment throughout this semester and has made a great impact on the lab environment. Working with Stan will instantly cheer you up. His pleasant demeanor and positive attitude, both on and off duty, make him a user's dream come true and the supervisor's best friend. Stan uses every resource available to find the answers to tough questions, not relying solely supervisors. Keep up the good work! We wish you every success and look forward to working with you throughout your tenure with CCF. (ms, kt, ss)

If you were to look up Dane Karl in the Dictionary, you might not find any entries. That's because his name is not a word. But we submit that in 2010, the revised version of Webster's should add his name as a verb: "danekarl (V) - To show exemplary dorm networking troubleshooting skills and extraordinary consulting abilities." Dane is a great asset to the College Avenue Computing Center. One of the few Lab-certified ResNet consultants, Dane is on top of his Lab duties and his ResNet responsibilities. He is often up and about the lab, never hesitating to answer questions. Relentless when it comes to troubleshooting, Dane is great example of what it means to be a good consultant. Dane keeps the supervisory staff informed on ResNet issues and actively checks to make sure that he follows up on outstanding tickets. Dane often offers constructive suggestions to his managers and isn't shy with his opinions. His work ethic is impressive. This is only his first year, and the future looks bright, and we truly cannot wait to see what else Dane has in store for College Avenue, and we are delighted to have him working for with us. {as,mf}

Kishore has been a staple of the Livingston overnight crew for several semesters now. His friendly demeanor and jovial personality serve him well during the long nights, yet he remains professional when dealing with important or difficult issues. Helpful to both patrons and his fellow staff, Kishore keeps the lab running smoothly and efficiently without sacrificing his sense of humor. Please join us in congratulating him as our new Consultant of the Month! {js}

Ori has served as a ResNet supervisor since September of 2005. This semester, Ori worked diligently on the annual hiring drive, ensuring that all aspects of training, interviewing, and candidate selection progressed smoothly. Ori is an excellent communicator, and represented ResNet at the hiring information sessions as part of the hiring drive. A veteran ResNet employee, Ori consistently participated in the selection and training of new supervisory and office staff members, as well as new consultants. Ori has a great deal of energy, enthusiasm, and patience with patrons, and made a conscious effort to reach out to his staff and others to follow up on unresolved issues, providing our patrons a satisfying experience time after time. This semester, Ori also worked with new supervisors to help them in their leadership role, and helped provide training and support to consultants on multiple ResNet campuses. In the Support Center, Ori provided exceptional second and third level technical support to Help Desk employees and ResNet field consultants. He worked very well with the ResNet field consultants in person and on the phone, and often provided additional training to staff to make them more familiar with the ResNet infrastructure and prepare them to be office consultants. This semester, Ori worked with Parking and Transportation Services to secure necessary parking access for ResNet employees. The results of his efforts have been a great asset to the group. Ori's amicable personality, extensive technical knowledge, and well-honed customer service skills make him a proven leader, and an invaluable member of our team. {js,bb,jh

Ori, the Campus Supervisor for the College Avenue Campus, has been a ResNet supervisor since September of 2005. Over the course of the Fall 2006 semester, Ori has consistently supported ResNet staff and customers, and provided excellent service in supporting the ResNet infrastructure. At the beginning of the semester, Ori participated in the SWAT effort on the College Avenue campus. He guided his staff - 50% of them new workers - in providing exceptional support for students moving in to the College Avenue Campus dorms. Since then, Ori has been an excellent supervisor in his role overseeing ResNet staff assisting and guiding his consultants and Assistant Campus Supervisor as needed. Ori excels in the support of the ResNet infrastructure on his campus, and requires minimal guidance handling issues with the physical network. In addition to handling College Avenue, Ori has consistently provided technical assistance to the other campuses As an outspoken representative and leader for Residential Networking, Ori represented the group at every Support Center monthly staff meeting, voicing concerns and opinions not only for himself, but for other ResNet and HelpDesk staff, as well. Additionally, he has served numerous times this semester as the Support Center supervisor in the absence of a full time staff member due to meetings or emergencies. Each time, he has provided excellent support to both ResNet and Help Desk staff. Ori also participates on the NBCS student hiring committee, where he helps plan for the following year's annual hiring drive. Lastly, Ori created an evaluation tracking system to monitor ResNet consultants evaluations during the Fall 2006 semester. This is the first semester during which ResNet is undertaking consultant evaluations, and Ori's tracking mechanism was an important part of being able to implement evaluating this year. Ori is an exceptional employee. He is concerned about the well-being of his co-workers and respectful of those he works with. He is well respected by his staff, co-workers, and managers, and we are very pleased to select him as the Supervisor of the Semester for ResNet for the Fall 2006 semester. {jh,alv,bb}

Ori has served as a ResNet supervisor since September of 2005. This semester, Ori worked diligently on the annual hiring drive, ensuring that all aspects of training, interviewing, and candidate selection progressed smoothly. Ori is an excellent communicator, and represented ResNet at the hiring information sessions as part of the hiring drive. A veteran ResNet employee, Ori consistently participated in the selection and training of new supervisory and office staff members, as well as new consultants. Ori has a great deal of energy, enthusiasm, and patience with patrons, and made a conscious effort to reach out to his staff and others to follow up on unresolved issues, providing our patrons a satisfying experience time after time. This semester, Ori also worked with new supervisors to help them in their leadership role, and helped provide training and support to consultants on multiple ResNet campuses. In the Support Center, Ori provided exceptional second and third level technical support to Help Desk employees and ResNet field consultants. He worked very well with the ResNet field consultants in person and on the phone, and often provided additional training to staff to make them more familiar with the ResNet infrastructure and prepare them to be office consultants. This semester, Ori worked with Parking and Transportation Services to secure necessary parking access for ResNet employees. The results of his efforts have been a great asset to the group. Ori's amicable personality, extensive technical knowledge, and well-honed customer service skills make him a proven leader, and an invaluable member of our team. {js,bb,jh}

Kim is always on the ball when on the job at CACC. She keeps the lab, printers, and consultant station clean and under control, and always sets IMLs up ahead of time for professors and their classes. Kim often works on special projects for supervisors and on her own to keep the lab running smoothly. She is always polite and helpful when assisting users, and eager to learn new technical skills. Kim often comes in early for her shifts, and goes the extra mile to make sure the lab is operating well. {ms, jg}

Ashwin has proven himself to be an excellent consultant during the short time that he has worked for College Ave. He is extraordinarily patient with lab patrons and always takes questions with a smile. He never hesitates to ask supervisors or his fellow consultants when he wants to learn something new. Ashwin is very dependable and enforces lab policies diligently. His eagerness to help, willingness to learn and pleasant personality are the qualities that make Ashwin one of our brightest & best consultants. Well done. {ab,lw}

Shadaab has been a great asset to the CAC Consultant Staff since he was hired in the Fall 2001 semester. He is always very active and friendly to users, fellow consultants and the CAC Management Team. Shadaab makes every effort to solve user questions, never passing any of them off. He always makes sure usage statistics are recorded, printer areas and consultant areas are neat, and that users are following all CCF Rules and Regulations. Shadaab always works with the right attitude, and does not need to be reminded of his responsibilities. He was especially helpful during this past Spring Break when he worked with the management staff on different projects to get the labs ready for the remainder of the semester. {mk}

Despite the fact that Bethany has been with us for a while now, her enthusiasm for the job has not diminished. She has faithfully worked several of the most difficult to staff shifts, and demonstrates an excellent manner with all lab patrons. Her attention to detail is outstanding, and Bethany reports all problems and anomalies quickly and accurately. {ss}

Bethany has been a major figure at the labs since 1995. Her work this semester has been a continuation of the efforts she has made for many years. This being her final semester with us, it seems appropriate that we honor her in this way as our final goodbye.

One of the hardest workers we have on staff is Joe Keiling. Joe has recently been assigned the task of upper-level support for resnet and has filled that role well. He is primarily responsible for resolving resnet issues on College Ave Campus. Joe can usually be found either out in the field or in the office, and he is one of the best at making sure tickets get resolved. {jw}

Joe is a senior majoring in Economics with a Psychology minor, and joined the ResNet staff around his first year at Rutgers. Since joining ResNet, Joe has worked all aspects of residential networking from assisting dorm residents in the field to his current responsibilities as an Area Coordinator for the College Avenue Campus. Hailing from Hamilton Township, NJ, Joe is the second youngest of four children. Of working for RUCS most of his college career, Joe said, "Working for ResNet has definitely opened doors for me, both in the university and outside. The technical experience is both rewarding and incredibly beneficial for future opportunities. It has been a fun time working for ResNet." Joe has shown strong leadership qualities in helping his peers and working with supervisors. He is amiable and has a great sense of humor. When off duty, his hobbies include video games, marital arts,tennis and playing pool. Good luck, Joe. We'll all miss you. (jba)

Eric Kessler has become an permanent fixture in the labs this semester. Eric is a very diligent worker. He is very proactive in his job duties and responsibilities. He is always making sure that the lab is orderly and presentable, checking for missing computer tags and watching out for lab policy violations. He makes every effort to solve user problems thoroughly, and never leaves them until they are satisfied. Eric is early for his shifts and offers to stay late or take emergency coverage whenever he can. Supervisors and consultants alike can always be confident the lab is in good hands when Eric is on duty. {mk, sk, jn}

t can be easily said that Eric is one of the best consultants we have at College Ave. He's very upbeat when performing his job duties and responsibilities. His motivation to work and his dedication to the lab has never faltered. He is always helping us out with coverages, making sure the lab is orderly and attending to the lab patrons. Eric is the first to volunteer for tasks around the lab, or even tasks at the other sites. He never hesitates to take responsibility under his belt. When Eric is helping out the patrons, he's extremely thorough in his explanations and always teaches the patrons how to complete the tasks that they are working on at the same time. We would like to congratulate Eric for earning Consultant of the Month for February on College Avenue. {mk, mb, yk, lw}

Melody has by far exceeded the expectations of the management staff this month by providing exemplary customer service while displaying her willingness to go the extra mile to help everyone. Melody is always seen on her toes doing rounds, maintaining the printer area, strictly enforcing the lab policies and ensuring proper usage of the labs. Melody is always active on lab-line either asking questions she doesn't know the answers to or helping other consultants with their questions. Melody has proven to be an asset to our staff in the short amount of time she has worked at College Ave. Keep up the good work! {ab,lw}

When Melody Khalifa is on duty, supervisors and managers on College Avenue can rest assured that every chair is tucked in and there is not a policy violation in sight. When Melody is on duty, users can expect the highest level of customer service possible. Melody assists users and enforces policy with a bright and courteous demeanor. Melody treats every user with the utmost respect. She is also ready and willing to take on any task assigned to her by supervisors and complete it exceeding expectations. Congratulations on being named a Consultant of the Month at College Avenue! {sk, lw}

If you do not see Melody smiling while talking to a patron, coworker, or a supervisor, then you are not looking at Melody. She is always a polite and pleasant person to be around. She shows a great attitude toward assisting others and does not seem to mind if she has to repeat herself so that a patron or coworker will better understand how to do something. Melody brings great knowledge along with her friendly demeanor everyday. Rarely will she have to ask someone else for help, but she recognizes when she needs to call for assistance. Livingston appreciates the hard work and recognizes how helpful Melody is to not only patrons, but coworkers and supervisors alike. Congratulations Melody on being one of this month's Consultants of the Month! {nc,hg}

The College Avenue Campus is pleased to select Mostafa Khalifa the Supervisor of the Semester for the Spring, 2002 semester. Mostafa has been an Assistant Lab Supervisor for 2 years. During the past semester, Mostafa truly stepped forward as a leader, organizer, and mentor for the CACC consultants, SITs, and other supervisors. His most visible achievements were his strong organization skills and leadership through the hiring process - from committee work through the New Consultant Meeting and beyond. Mostafa stayed at the lab on many late nights reviewing and entering applications into HATS. He scheduled nearly all of the interviews, conducted many of them, and kept track of each person's status almost by memory alone (HATS was a nice backup). Mostafa arranged and participated in meetings with Jt, Judy, and other supervisors to make the paperwork process easier with major changes to the procedure. He continues to work hard to follow up on this project. In addition to hiring, Mostafa has been great about completing consultant observations and showing consultants how to better do their job when they need help. He has shown tremendous leadership and fairness in his handling of unusual situations in our labs, including breaking up and settling heated disputes between users, and diffusing potentially volatile situations involving irate users. Mostafa attends to the seemingly endless changes to supervisor assignments, webpages, and repair. He consults when needed and never turns away a user in need of an answer (or a password change). Mostafa has been a great mentor to the new SITs, as well as a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smoothly running machine we call CACC. Thanks Mostafa! {ms, jg}

Over the past semester, Mohab has more than proven that he is an active part of the team. Providing the kind of customer service CCF wants to be known for, he is consistently striving to help users with a cheerful smile. Aside form his golden relationship with management and his co-workers, Mohab became known for his proficient performance of his lab duties and maintaining the lab. It is our pleasure to award Consultant of the Month to the very courteous, cheerful and hardworking Mohab Khalifa.{ee}

Whether he is on or off duty, Mohab Khalifa always takes care of our labs and users. He is well respected by his peers and management. Mohab always arrives early for his shifts, and is friendly to users, consultants, and supervisors. Policy violations never get by him, printer areas are never messy, and questions never go without a thorough answer and a pleasant attitude. Mohab has an excellent working knowledge of the computer labs, and a great working relationship with his co-workers that allows him to efficiently solve the problems that he encounters in the lab. He is an exemplary consultant, setting a standard in job performance and customer service that all consultants should aspire to achieve. {rk, sh}

Mohab is definitely one of the most outstanding and professional consultants of this semester. His dedication and consistent diligence to his work make him a good example for his coworkers. When Mohab realizes a fellow consultant's relief is running late or is absent, he pops his head into the supervisors' office to ask if we need him to work for a bit. He is the first to volunteer for any task supervisors need help with. Mohab does not only distinguish himself through his collaboration with management, but is also one of the very best at helping users, always providing good technical answers, combined with good customer service. His technical and customer service skills are exceptional. He does all he can to help users with questions, does his rounds often, and diligently enforces the lab policies. Mohab often stays late to fill open hours, comes in early to work for others, or shows up to cover shifts that have not been taken off the coverage page ahead of time. He even helps around the labs when he is not on duty. Mohab's upbeat attitude and infectious smile cheer up his co-workers even on the most overcast and boring days. {eo,sh,ok,ny,rk}

Since the end of the Spring 2004 semester, College Avenue has gone through many visible changes. From the changes to our full-time management (with the departure of long-time CAC Manager Jacqueline Hindle and the arrival of former Livingston Manager Leroy Wilkins), to the loss of several key members of our supervisory staff -- including Romain Komorn, Ethan Oh and (most recently) Jessica Nelan, CAC definitely has a new look in many respects. One steadying constant has been the work and efforts of CAC's Lab Supervisor, Mohab Khalifa. For this reason, the College Avenue Campus is pleased to select Mohab as the Supervisor of the Semester for the Fall 2004 semester. During the past semester, Mohab truly stepped forward as a leader, organizer, and mentor for the CAC consultants, as well as the other supervisors. His most visible achievements were his strong organization skills and leadership throughout this semester, especially in helping a young staff in adjusting to all the changes going on in and around the labs. Mohab has been great about completing consultant observations and showing consultants how to better do their job when they need help. His tracking has been superb in keeping all supervisors on pace to complete thorough evaluations of all regularly scheduled consultants. Mohab makes sure to regularly update lab signs in an effort to further limit any possible loopholes users may try to use to evade posted CCF rules and regulations. He has also gone out of his way to set up meetings with developers of some of the newest online tools CCF is moving toward (maintenance database, cleaning submission form, etc.). One of Mohab's special projects he has worked on is the soon-to-be-released CCF page detailing Peer-to-Peer software in response to the growing frequency of such applications in the last few years. Mohab spent hours compiling such programs that got past the Rutgers system, and maintained continuous contact with members of the Netops Technical Staff throughout the duration of his research. He wanted to make sure consultants understood what P2P software was (including a listing of the most popular programs in use today), and the seriousness of using such software while working in the labs. Mohab is also responsible for handling repair issues, keeping our inventory for all CAC lab machines up to date, maintaining cards and labels for lab machines, making creative decorations for the labs and taking care of the Rutgers Student Center Computing Lab. He consults when needed and never turns away a user in need of an answer (or a password change). Mohab is here so often, that even the consultants ask him when he's going home to get some rest. Even when he's at home, Mohab has been known to check on all the labs (especially on pending issues or problems) and schedule important meetings (ITS, evaluations, etc.) oh his days off. Mohab has been a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smooth operation of CAC. Thanks Mohab! {mk}

Kashif has been one of our hardest working consultants. He is a cheerful person to work around with. Whenever he is in the lab, he can be seen either taking rounds or helping a user. He always volunteers to do stuff around the lab whether it be posting new signs or taking supplies to enjoyable environment for everyone. Congratulations, Kashif for being selected as a March 2006 Consultant of the Month for the College Avenue Computing Center. {oa, lw}

Imran has done an excellent job as an assistant lab supervisor. Throughout the semester, Imran has put in a lot of time and effort in to lab operations and he has been involved in dealing with many emergencies and unusual situations at ARC. In addition to handling maintenance/repair duties on a day to day basis, Imran has also done a very good job on any project assigned to him. He consistently handles his duties, lab patrons and staff in a very professional manner. Overall, Imran's work ethic, willingness to improve performance, professionalism and attitude towards the labs, consultant staff and the rest of the management team is truly commendable. This award is really the very least I can do to appreciate his contributions to the Busch Campus Management Team throughout the semester. {ag}

We would like to commend Sadia for her extreme attentiveness to detail and care for the lab while on duty. She has taken initiative in doing tasks above and beyond what is expected of a consultant on a variety of occasions. When we are short-staffed, Sadia often offers to stay after her shift ends to help with coverage. Although she has only been a consultant for a short time now, her work ethic and positive attitude is praiseworthy. {mb, av}

Priti began working here at C/D in Fall 2006, and she has already shown herself to be a model example of great customer service. Although you may not see her at Loree often, several patrons have raved about the friendly and helpful consultant who works at Dcent four mornings a week. Priti always has a cheerful smile, even in the early hours when everyone needs it the most! She is a pleasure to be around and an all-around great consultant who we are happy to have on our staff. She can be relied upon for the sometimes difficult-to-cover morning shifts, and helps us out all the time with a lot of coverage. Please join me in congratulating Priti, our Dcent morning anchor, in being awarded March's Consultant of the Month award! {lo}

This month, we have selected Priti Khanal as Consultant of the Month. As a two-time winner for this award in her second year working for the Labs on Cook/Douglass, Priti has shown an excellent example of how consultants should conduct themselves while working their shifts. She is always prepared and attentive while helping patrons in the lab, truly making it an easier experience for patrons with questions and concerns. She does not neglect to come to work prepared and on time, being an exemplary opening-lab consultant. Priti has done well on her tutorials this semester, and has often stayed later than her shift if needed. Please join us in celebrating Priti in being selected for COTM this October! {adr}

Only a handful of consultants have won Consultant of the Month three times, and Priti Khanal is now in that select group. Priti has been working at the Cook/Douglass Labs since Fall 2006 and has proven to be a model consultant. She has always been one of our satellite lab openers and a staple at the Douglass Campus Center. She makes sure the lab is open on time and running smoothly. Although she works exclusively at the Douglass Campus Center, and is only seen by supervisors on occasion, her exceptional consulting abilities shine through the roof. Whenever a patron needs help or asks a question, she does not hesitate to help, and does not forget to add a pleasant smile. She has a nearly perfect performance record, which she maintains through her hard work and dedication. Unfortunately, she will be graduating and leaving us after this semester but we would like everyone to join us in congratulating Priti on her third Consultant of the Month achievement. {sl}

Not many consultants, let alone new consultants, are able to make an impact on the CCF labs the way Debbie has through her friendly demeanor and willingness to help anyone with questions. At the monitor station, she always greets everyone energetically and with a smile. When she is talking to fellow consultants, if a patron has a question, she'll immediately turn her attention to help them. In addition to being a great consultant during her assigned shifts, she also helps out her fellow consultants and the management team by taking a lot of coverage. For all this, we would like to congratulate Debbie on being named Consultant of the Month. {mz,jl}

When Deb started as a consultant her hair was as bright as her personality. Since graduating and starting med school, her hair is no longer funky, but her personality is as vibrant as ever. Even though this is Deb's final semester with us, she did not take the chance to fly under the radar and coast through to the end. She took responsibility for several large projects including being on top of everything related to scheduling. She worked to make sure that all the shifts were assigned and worked hard to ensure coverage for shifts was found. Deb was also on top of what was going on in the Busch labs at night, often being the only supervisor on staff. She helped keep track of what supplies the lab had and what supplies we needed. Although she often worked without management supervision, Debbie always made sure her work was done. If a task or project was assigned to her via email, it was always completed by the end of her shift. She did not often need reminders and she was proactive in her duties. Debbie attended staff meetings during her lunch hour, and always made an effort to make herself available when needed. She would volunteer for tasks and never tried to pass the buck. Debbie was also very quick to make sure all her Consultant Reviews were completed, thus earning her the bragging rights and a crown. You will never find Debbie in a bad mood, no matter how busy she is in school or at work. She is a person that both consultants and members of our management team can both turn to with a question or problem. Debbie is very enthusiastic about work and the people she works with. She's our greatest cheerleader. Deb worked as hard in her last semester with us as she did in her first. We wish her all the success in the world, but we are sad to see her go. We already miss the blue and red hair, but we will miss Debbie even more. It is for all of her work and dedication that we recognize Deb Kim as the Busch Supervisor of the semester. {mb,wll}

Jack may greatly impact the users' image of the way things are done here at Loree lab and his name is frequently mentioned in supervisor meetings. Additionally, Jack makes decisions without needing direction and can efficiently work without others overseeing his actions. Jack has performed numerous special projects for the management here at Loree and has never once complained. The other CCF labs would be wise to invite Jack to work on their campuses. It should be the goal of all CCF labs to hire more people like Jack. {zk}

John has really proven himself as a consistent and reliable consultant this month. All semester John has given excellent help to users and taken care of his job responsibilities. In this past month John has made himself considerably more visible in the lab, as he has taken numerous coverage shifts. Not only does he take coverage for consultants, but has helped Busch Management by taking several open shifts. During these shifts, he always volunteers to help out with any tasks supervisors need assistance with. His work on these tasks often exceed the expectations of the supervisors. John is very friendly and does a wonderful job answering user questions. On several occasions John has even jumped up to help other consultants when they did not know the answer. {ec}

Coming to work with a smile on your face and a friendly attitude isn't easy when you think about the demands of school on a student, but it's not a problem for John Kim. He always has a smile and a friendly greeting for everyone that enters the lab. If a patron needs help, he's quick to teach as well as assist everyone. Since John is a veteran consultant, he also helps the new consultants out with any questions they might have. In addition to working with the patrons and consultants, John is also always willing to take on any additional tasks that the management team might have for him to do. We know that the lab will be taken care of late at night when John is working. He's a pleasure to work with and we are proud to make him one of November's Consultants of the Month. Congratulations John! {mnb}

What stands out most about Daniel Kim is his eager willingness to help his fellow consultants. Since the beginning of the semester he has often been seen assisting newer consultants and explaining policies. Conscientious and dependable, Dan does his job well and makes it easier for others to do theirs. We know that the lab is in good hands when Dan is around! Please join us in congratulating him as our newest Consultant of the Month. [js]

Steve has taken coverage at just about any time the lab needed help. He has also proven to be very active while consulting, often doing rounds at less than 15 minute intervals. He is always on the ball, aware of what is going on in the lab, making sure that stats are taken, paper filled, and that policies are enforced. Since he started working for CCF at the beginning of the semester, Steve has made a difference, with his positive and proactive attitude and his desire to help out the labs and fellow coworkers. {rk}

Steve Kinney is by far one of the best consultants we've had all year at College Avenue. Steve has been the "go-to" consultant all semester. He has often stopped by to work between classes just to cover part of a shift, or to take supplies to another lab. Steve is cheerful, and fun to work with -- making the lab environment warm and welcoming to users and co-workers alike. He has helped out by taking emergency coverage, but also distinguishes himself in working with management by taking the initiative to find people to cover open shifts during the times he's working and by working on special projects around the lab. Steve is always on top of things, enforcing policies, answering all questions and assisting users, coworkers and supervisors whenever the need arises. More than any other consultant this semester, Steve has gone the extra mile (or five) to ensure the smooth operation of the lab. Steve has made the biggest impact on the labs this semester, becoming a necessary part in the well-oiled machine that is the College Avenue Campus. {rk, mk, sk}

Steve has been one of the driving forces within the College Avenue management staff this semester. He has demonstrated great ability to get tasks completed as well as motivate others. He coordinated the hiring effort for College Ave this semester helping to ensure that we hired the best and the brightest. He agreed to switch around his schedule from primarily evening to morning shifts to help us fill needed openings in our schedule. He also did an excellent job maintaining the consultant shift schedules, working in conjunction with the other supervisors to ensure all shift were covered. Steve also maintained the staff machines ensuring they complied with CCF policies. Steve has been an indispensable member of our staff and it gives us great pleasure to name him our Supervisor of the Semester. {lw,mk}

Brian Kirby started working for the computer labs in September 2005, making him a veteran employee of the labs. After being promoted to Assistant Lab Supervisor last summer, it quickly became apparent that Brian would be a great addition to the management staff. Always willing to speak his mind in meetings, Brian is sure to voice the concerns of his fellow supervisors. He knows that it is diverse viewpoints that contribute to a healthy (though sometimes lengthy) debate. Brian also brings a certain energy and humor to every meeting which is appreciated by his coworkers. Brian can often be seen interacting with consultants or helping users with account problems. His outgoing personality makes him both a great mentor to the staff and go-to person in the lab. As supervisor in charge of the Performance Tracking System for College Avenue, Brian does an exceptional job. He makes sure that all guidelines are followed fairly and thoroughly. Brian keeps a keen eye on cross-campus employees by frequently reaching out to other campuses in order to resolve any possible discrepancies. He points out areas where the PTS can be improved by frequently offering solutions to the problems he sees. Brian is extremely dedicated to his job. His devotion is illustrated through how he is able to deal with difficult situations. For example, there have been several occasions throughout the semester when Brian had to respond to phone calls from consultants in the middle of the night. Despite being woken up from his restful slumber, Brian was able to take care of the issues that consultants reported. Brian is also the kind of person who is willing to brave wintry conditions. During the snow storm that closed the university down, Brian helped to make sure the lab was properly staffed and that all personnel were informed of the current state of the lab. Brian's commitment, good humor, and great attention to detail are just a few of the reasons he was selected as Supervisor of the Semester. Please join us in congratulating him on a job well done. {mm,bo}

Koba, as she is so fondly known as here on Cook/Douglass, has been a role model of a consultant for her co-workers. She makes the labs a very pleasant place to be at when she is on duty. Koba is never late to her shift even though she lives an hour away, and puts the users with ease when she is around. Because of her experience teaching in a classroom, Koba finds it easy to show the users how to rectify their issues with their work or the labs. Thank you and congratulations Koba! {kt}

Romain Komorn, a valued member of the CAC Management Team for three+ semesters, has proven himself worthy of CCF's Overall Achievement Award by making contributions that have positively affected all of the Computer Centers. His passionate voice, his attention to detail, his programming ability, his organizational skills and his desire to widely interact with other staff members - consultants at his lab, supervisors across all the sites, the fulltime managers and programmers - has helped Romain set a standard that we hope many others may follow. Romain has worked on many projects and committees as a representative of the CAC labs. He has developed improved systems to help us keep better track of campus repair issues, printer maintenance statistics, and ITS issues. He has served on summer committees that evaluate and improve ITS and consultant evaluations, and has participated in many training sessions/classes for our staff. After two summers worth of participating in cross-campus training committees, Romain quickly began to take greater initiative in developing systems and applications to benefit CCF as a whole. Romain's first great splash was in creating the online testing systems used for the summer training of new consultants for both formal and one-on-one training. Under heavy demands from management to design a system that would be able to withstand testing nearly 300 new consultants, he was able to coordinate testing and debugging in time for the beginning of the summer training schedule. The new system not only ended the time-consuming task of printing and preparing hundreds of quizzes for all trainees, but it also saved supervisor time and energy that had previously been required for grading quizzes and entering test scores into the Consultant Database. He also incorporated the additional capability of sorting all test scores in a variety of ways to measure any possible combination of quiz statistics (scores, training section, wrong answers, etc.) that satisfied even the most "numbers-oriented" members of upper management -- which by extension, allowed trainers to see what areas needed improvement. Throughout the Fall, Romain has worked on a project - the Quiz Generator - geared towards helping all of the labs conduct technical evaluations and continual training classes more efficiently. The project's goal is to integrate a new specialized on-line testing system with other existing CCF systems, to save supervisors and managers time and energy needed to create and administer all the various types of our training and evaluation quizzes. Romain spearheaded this effort and has provided leadership and guidance for other working on the project with him. His passion for and dedication to CCF shows in his efforts to get this project off the ground and keep it going while meeting flexible deadlines necessitated by a middle-of-the-semester schedule. With this aim in mind, Romain conducts weekly meetings with his cross-campus committee members in an effort to maintain focus on such a large undertaking. Romain has coordinated this programming project in a manner never before seen within CCF. He insisted on professional design techniques being utilized. A vigorous design phase, a multi-member programming team, weekly reporting and meetings, regular backup of code, and worthwhile testing protocols were all implemented. While the final system is expected to be very useful to CCF, it is already clear that the methodology employed has been a huge lesson that CCF intends to continue in any future team projects. Though the focus here has been on Romain's committee and programming accomplishments, his other abilities should not be ignored. Clearly, over the last few years Romain has been one of the most outspoken and passionate members of the management team. He continues the trend set by a long trail of past Overall Achievement Award winners who also have been noticeably vocal. CCF cherishes those who speak up and show they care - especially if their input offers useful solutions more so than just pointing out problems. Romain speaks freely and wisely on many issues. Also, we cannot underestimate Romain's ability to interact with consultants, discuss situations with supervisors at other sites, nor converse with the fulltime staff. He does his best to get information from and pass information to all who matter. Romain pushes others to work to their maximum potential, and has high expectations of himself and his colleagues. His hard work on Quizgen is a reflection of his pursuit of the Mission, Vision, and Values of our organization by improving the systems with which we train and evaluate our staff - those who interact most with the University user community. In all his work and projects, Romain's keen attention to detail and the high standard of excellence he has set for himself and for his colleagues has been the driving force. These qualities are what have made all of his contributions thus far smashing successes. Jt ends this collaborative write-up with these final personal words: "Romain, my son, I fear too many words of praise may only lead you backwards down the twin paths of sloth and egotism. So, I shall say this mildly yet most sincerely, and be quite unlikely to ever again publicly repeat myself - You Have Done Well My Friend." {mk,jh,jt}

With no short supply of great consultants, Cook/Douglass is proud to announce Amy Kong as Consultant of the Month for September. Though surprisingly, Amy has never received COTM before, she most certainly deserves it for all her hard work around the labs. Whenever Amy is consulting we know the lab is in good hands, as she is always on top of everything. Amy is known around the lab as going above and beyond the duties of a consultant by consistently taking emergency coverage, bringing supplies to our satellite sites and helping the Supervisors in any way she can, not to mention that she is friendly and helpful and an overall joy to work with. Amy truly is a model consultant, and we are proud to have her on staff! Please join us in congratulating Amy, as she is long overdue for this honor! :-) [enk]

Amy Kong is one of Cook/Douglass' most dedicated consultants. Amy is one of many friendly faces you'll find around the labs and aside from being a great consultant; she's also a great friend. Amy has been with us since Fall 2005 and since that time she has proven herself as a great asset to supervisors, consultants and users. Amy is always willing to put it 110%, whether it is by lending a hand to a co-worker in need, going the extra mile to solve a difficult question for a user or offering to assist the supervisors when the lab is quiet. Aside from providing extraordinary customer service, and taking new consultants under her wing, Amy is notoriously known for going above and beyond typical consulting duties by acting as the eyes and ears of Loree when the Sups are not around. Amy is always more than willing to be the first to volunteer to bring supplies to our satellite sites or help out around the lab, and often notices and resolves potential issues before they become more serious problems. She consistently takes emergency coverage and assists users with even the most complicated issues with ease. When Amy is consulting, we know the lab is in excellent hands, which is why it's no surprise that all her hard work and dedication have not gone unnoticed. Congratulations Amy for being Cook/Douglass' Consultant Of The Semester! [ek]

Vamshi, or as his coworkers call him, V, has proven to be a reliable consultant in a short time. He is polite to users as he greets them as monitor. V is enthusiastic about his work here at BCCC. Hired only half way into this semester to fill a gap in overnights he has demonstrated a willingness to help out and a desire to work. He has taken coverage at an inordinate level including shifts no one else would even look at twice. He has helped out his fellow consultants and also management on request by working shifts such as 8am on a Saturday morning and Saturday night Easter Weekend. We are proud of you and thank you for your contributions to BCCC. {ec, wll}

Kristen has been a wonderful addition to the Cook/Douglass staff since she first started here in September. Always early when opening, Kristen comes ready to work her shifts with a bright smile and cheery disposition. Additionally, Kristen has demonstrated a dedicated work ethic each day she's been on the job. Kristen is constantly volunteering to complete special projects, like running supplies to satellite sites or breaking down paper boxes, and consistently showcases her broad base of technical knowledge by answering patron's - and coworker's - questions with authority and kindness. Kristen's intelligent contributions to the Cook/Douglass team are valued and respected by her peers and supervisors alike. Thanks for being such a hard worker, Kristen, and for all that you contribute here at the lab. Congratulations, you are one of October's Consultants of the Month! {sr}

Mariya has been working with the Livingston Computing for just over a year now. In that time, she has grown into one of the most experienced and enthusiastic members of our staff. This month, Mariya has been of great help to the lab and it's patrons. She has taken emergency coverages, assisted with software updates, and helped fill many of the open shifts on our schedule. Mariya has also taken a very hands on approach when assisting lab patrons and finding users in need of help before they come to the desk. We hope that Mariya will continue this high level of performance in the months ahead. Please join us in congratulating her. {cb, lw}

Matt has established himself as a valuable asset to the College Avenue Computing Center. He is always willing to offer help whenever he can. Matt will cover a shift with only a moment's notice. However, the assistance that he provides us in the lab goes beyond coverage. He has participated in several projects geared toward making the lab more efficient as well as customer service friendly. For example, Matt proposed that the color printer be moved behind the consultant station in order to help patrons obtain their print jobs without confusion. He also makes delightful pictures and signs that are utilized throughout the labs on College Ave. Matt's willingness to help others is demonstrated by his ability to thoroughly examine a problem in order to help a lab patron obtain desired results. Matt's excellent customer service skills make him a model consultant to his peers at CAC. With that being said, we are proud to announce Matt Korostoff as our new consultant of the month! {bo}

Matt is clearly one of our most well-rounded consultants. He always goes above and beyond the basic requirements of a seasoned consultant. He makes it a point to ensure that the lab is running optimally. Matt is always willing to bring suggestions to supervisors that are geared toward improving the lab. Throughout the academic year, Matt has come up with helpful signs and decorations that have made the lab more welcoming to patrons. Matt is always busy coming up with new ideas to bring to the attention of CAC management. Matt is currently working on a new bulletin board that will be put outside of the entrance of the Records Hall lab. Also, Matt enjoys utilizing his Photoshop skills for creating lab signs. Every sign he creates has a theme. For example, his consultant signs coincide with the season or an upcoming holiday. This demonstrates how he is willing to take the extra step to make the lab more patron-friendly. Aside from decorating the lab, Matt always goes above and beyond to help out any patron in need of assistance. He is willing to explore every potential solution in order for a patron to get desired results. Matt has definitely been one of our most enthusiastic employees throughout his tenure at CAC. He has certainly made it a joy for consultants and managers to work with him. With that being said, we are proud to announce Matt Korostoff as College Avenue’s Consultant of the Semester! {bo}

May has been exemplary in enforcing policies at the lab, particularly the ever- difficult "no food" policy. She constantly tours the labs during her shifts seeking out users who need help. Additionally, May has helped the management staff on many occassions by taking emergency coverage shifts. {jg}

Minas is a senior majoring in computer science. He joined the Help Desk staff in 2001 and later joined the ResNet staff. He is a hard worker and is never too busy to handle a question from the Help Desk or from field personnel calling in on the phones. Minas takes morning shifts in the ResNet office, and handles requests from one or more Help Desk consultants smoothly. He is always the first to take a question from the Help Desk, and senior consultants often reach Minas first when calling in from the field to check the status of a problem. Minas handles every problem presented to him in an effective and efficient manner. He is confident and capable of tackling any call that comes to ResNet without hesitation. Minas is calm and assured when speaking to clients on the phone and getting to the root of their problem, and resolved many tickets this month. Minas is an excellent example of our office staff. "I appreciate working for RUCS, because I learned a lot, and gained knowledge I might not have otherwise learned," he said. Minas is also a former vice president and the current webmaster for the Hellenic Cultural Association. He is friendly, easy-going, and always willing take on new assignments at work. On top of all that, Minas is a very snappy dresser. ;) {rh, jl, jk, bb, jh, ja}

Openings at Loree can be quite hectic, but when Jen works, everything seems to go very smoothly. She handles all problems with care and genuine interest. Jen is a very active consultant, always looking to see if any users need help. In the past few weeks, Jen has been very attentive to users needing help with the print release stations. Even before users come up to ask for help, she is already providing an answer. Jen is always willing and able to help any user no matter how major or minor the problem may be. We would like to extend our appreciation for all of Jen's efforts. As a consultant, she is polite, punctual, and very knowledgeable about all of the Lab's functions. Thank you! {cg}

Choosing a Consultant of the Semester is always hard at the end of the year. Many of our consultants put in a great amount of effort and dedication to the job that it seems unfair to just choose one. After careful consideration, we awarded Jennifer Kovacs with the Consultants of the Semester. Here are some of the reasons: 1) Dedication - Jen arrives to her morning shifts early and rarely puts her shifts up on the coverage page. 2) Responsible - Jen is very diligent when it comes to her consultant responsibilities, enforcing policies where needed. 3) Helpful - During the initial weeks of the print release stations, Jen was very keen in instructing users what to do. She helped alleviate printing confusion by guiding many users through the proper procedure. Jen is also one to help the supervisors, whether it be covering another site or bringing over supplies. We cannot thank Jen enough for her hard work. We will surely miss her efforts in ensuring that Loree runs smoothly. Congratulations! {cg}

Michael joined ResNet in the Fall of 2005. He is a Busch Campus Field Staff member and has repetitively demonstrated high levels of customer service and technical ability. Michael is always friendly and courteous with his fellow co-workers. He has always been hard working in the field, troubleshoots problems to a great depth, and puts a lot of effort into his work. He is always on time for meetings and makes an effort to get to know his fellow staff members. Michael is a valuable asset to ResNet, and we are glad he is on board. {jw, rb}

Michal has only been working at the Help Desk for a little over a semester, however she has quickly become a quality consultant. Along with picking up our sometimes difficult troubleshooting, she is always eager to help out her fellow consultants by taking shifts in an emergency when they are not able to make their shifts. Michal, a graphics design major at Mason Gross and former knives salesperson, enjoys, painting, drawing, reading, writing, listening to music, hanging out with friends and enjoys making and eating sandwiches. She considers herself a sandwich artist (but not the Subway kind). Keep up the good work, Michal! {kc}

Olga has made her mark at ARC in the short time she has been working at the labs. She makes sure to be strict in enforcing all CCF policies, and does so in a straightforward manner. Consultants know that they can rely on her to help them out when needed, and she has consistently helped the lab out in taking coverage. The ARC management recognizes Olga's commitment to her work, and appreciates the effort she has put forth. {ts}

This month we have selected Brenna Krieger as November's consultant of the month. Brenna's outstanding work ethic and consistent performance made her an easy choice for this award. Every time she works at any of our satellite sites, we can be assured that everything is going perfectly. She has shown exceptional abilities in following procedure and communicating with management. With a major as demanding as hers, she still manages to show up to every shift on time and conduct herself with professionalism and courtesy to the patrons of the lab. Even after working here for more than a year, she has continuously shown unwavering consistency in her performance, and because of this, she is more than worthy of this award. {lm}

Amanda is by far an outstanding consultant. She is truly a valuable asset to have here on College Ave. Amanda is always willing to assist CACC whenever she has the opportunity to do so. For instance, she used her artistic talents to redesign the RSC whiteboard. She is also able to cope with a wide array of difficult situations that range from IML confusion to dealing with unruly patrons. Although she primarily works at our remote sites, Amanda keeps management well informed with any issues that may occur. Her cheerful personality makes her very approachable to those who utilize the labs. Furthermore, she always makes sure to provide patrons with the best information possible so they can get the right solution to any problem. It is for these reasons that we are proud to announce Amanda Krips as College Avenue's Consultant of The Month for March 2009. {mi,bo}

At Cook/Douglass, we are blessed to have many wonderful consultants. Choosing a Consultant of the Month is always a difficult task here, but we had no problem awarding Cheng-Tung " Duncan" Ku, COTM for this September. Whether he's keeping C4, Dcent or Dlib in order or watching the printer queue from " Duncan's Dungeon" at Loree, every supervisor knows the labs are in good hands when Duncan's working. He was a great help throughout the summer, and proved that the hectic first few weeks of school wouldn't stop him from being a super consultant. He helps new consultants whenever they need it, and he always comes into the office to see if he can help a supervisor with something. He's one of the friendliest, most knowledgeable, and most proactive consultants I have seen in my three years here. He's an absolute joy to work with (and pretty funny too!). This recognition is a long time coming, and I'm so proud to share it everyone. Congrats Duncan, and thanks for everything! [lmo]

Cook/Douglass is filled with many great consultants who go above and beyond to keep the lab in order. Unfortunately only one consultant can be awarded Consultant of the Semester for Spring 2007. Though it was a hard decision to choose this semester's COTS, there is only one consultant who has a computer named after him - Duncan! Frequently spotted at Lorprintpc, also known as "Duncan's Dungeon", Duncan is always willing to lend a hand around the labs. Whenever we activate the Cook/Douglass Super Consultant Alarm, Duncan jumps at the chance to take emergency coverage, or deliver supplies to the sites despite what he's currently doing - at any site - equipped with his intellect, wit, and superior consulting prowess, we know the lab is in excellent hands. Congratulations Duncan, you are an inspiration to all - keep up the great work! {enk}

In his second semester at Busch, Dave Kwon has proven himself time and time again to be savior of many at ARC, consultant and supervisor alike. When we need a shift covered, Mr. Kwon has often volunteered to take the shift, even if it means his 3rd overnight in a week. But it's not just the fact that he covers a lot of shifts that makes him a good consultant in our eyes. Dave is dedicated and is willing to go out of his way to help others. He may be a quiet person, but we certainly have noticed his work. Dave, your constant willingness to take coverage is commendable. For this (and allowing us to sleep at night), and your hard work, we would like to congratulate you as Consultant of the Month. Thanks for all that you have done! {jl,wll}

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Last Updated: September 27, 2007