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OIT Student Employee Recognition Program


Previously Honored Consultants – K


Adrian Kabigting

September 2010 College Avenue Consultant of the Month (Fall Semester)

Recently promoted as a Consultant, Adrian has demonstrated many great qualities sought after in a consultant. What's most notable is Adrian's eagerness to help when it is needed most. He stepped up to meet a great need for ResNet Dispatch Consultants during a very hectic temporary period and continues to willingly act when a situation presents itself. Moreover, he was able to assimilate to the C/D Labs quickly and consult as if he were a veteran. Congratulations, Adrian, on becoming the Fall 2010 Consultant of the Month for September. {ru}

Spring 2012 Cook/Douglass Supervisor Achievement Award (Spring Semester)

Adrian has emerged as a strong, self-directed leader. As the ResNet supervisor, Adrian did an excellent job ensuring that tickets were attended to quickly and handled appropriately, and he routinely demonstrates that he is on top of all things ResNet. Additionally, he devised and implemented a monthly review of ResNet tickets to maintain a high standard of customer service in the dorms. On a broader level, Adrian is a very good speaker and teacher. He is very comfortable and confident in front of an audience, such as ResNet meetings. As a supervisor, when he is assigned a project, it is certain that he will complete it throughly and without omission. He willingly volunteers for new tasks and is flexible in order to make everything work out. Adrian's quiet enthusiasm for his job is greatly appreciated. Congratulations to Adrian, and we look forward to another great year! {ss,pd}

Kenny Kabigting

February 2015 Busch Consultant of the Month (Spring Semester)

Kenny is an extremely reliable consultant, opening almost every day of the week, and is rarely late. We can depend on him to help patrons in the best way possible, knowing when to check in with supervisors whenever he is unsure of something (which is rare). Kenny is very pro-active in the morning in checking to make sure all printers that were down the day prior are ready to be put back into queue. In addition, Kenny never slouches in making the trek over to LSM to handle stats in the morning. No stranger to morning rushes, Kenny always manages the crowds quickly and efficiently. Even, when he isn't working his normal opening shifts, you will always see Kenny walking around, preparing IMLs, or dealing with a patron's problem. Because of that, we can always rely on Kenny to get things done and keep the lab functioning. Thanks for all your hard work, Kenny! {adg, ko}

Mollie Kahn

February 2013 College Avenue Consultant of the Month (Spring Semester)

For the month of February, we have selected Mollie Khan for Consultant of the Month. While she has just joined our staff this year, she has proven to both supervisors and consultants that she is motivated, enthusiastic, and full of positive energy. Mollie has shown her determination to succeed and also has been an encouraging influence on fellow consultants. She is always volunteering to help the supervisors by taking coverage or quickly volunteering to help out. When aiding patrons, she is extremely thorough and patient, making sure the issue is promptly resolved while providing them with exceptional customer service. Working with Mollie is an absolute pleasure for all staff. She sets a great example for other new consultants with her determination and hard work. Congratulations, Molly and keep up the awesome work! {cd}

Bharat Kakad

October 2000 College Avenue Consultant of the Month (Fall Semester)

Bharat is very knowledgeable, and frequently goes above job expectations to help consultants and management. He works hard to keep the lab operating smoothly, even at the end of a long overnight shift. Bharat upholds the mission and values of CCF while working to achieve his personal best as a dedicated consultant. {ms, jg}

Spring 2001 College Avenue Consultant Achievement Award (Spring Semester)

Bert far exceeds all expectations by staying late, even after overnights, repairing computers during his shifts, being extremely personable and friendly, and consistently taking coverage. He is a very hard worker and takes pride in his work. He always treats users, co-workers, and management with respect and kindness. Bert's presence in the lab puts everyone as ease because he is always pleasant and willing to help users and co-workers. He often stays late to help out, and often stops by the lab just to see if there are any emergency coverage shifts open. Bert seeks to understand those things which do not formally fall under his list of duties as a consultant; he is inquisitive and helpful above and beyond all expectations, especially when it comes to repair procedures and policy enforcement. Bert is motivated by the need to help his co-workers and lab patrons. He always helps users in a manner that is easy to understand, yet without patronizing them. Bert actively supports the Mission, Vision, and Values of our organization by providing excellent support to our user community, always striving for customer satisfaction, and working with his fellow consultants and management to foster a comfortable, professional, and productive work environment. [CACC Mgt. team]

Katarzyna Kalemba

November 2013 College Avenue Consultant of the Month (Fall Semester)

Katarzyna began this year working for the College Avenue labs and has been a great addition to our consultant team. She is extremely friendly and always excited to come into work. Her customer service skills are superb and she is always willing to help her fellow coworkers out and take coverage. Kasia is very attentive to what is going on in the lab, and helps patrons effectively when needed. She has hit the ground running, and learns technical skills for this job very quickly. Kasia is always looking to absorb as much as she possibly can, through Continual Training Classes and asking the people around her. Kasia, keep up the good work and great attitude! We enjoy working with you, and definitely recognize your hard work. Please join us in congratulating Kasia for Consultant of the Month and a job well done! {ls}

Naveed Kamal

November 2015 ResNet Consultant of the Month (Fall Semester)

Naveed, a 2nd year NJMS medical student, only joined the RBHS student consultants lab team a few months ago, but he quickly became indispensable to lab operations. With his characteristic "can do" enthusiasm, he was our first choice for the new job of student poster printing on the daytime shift. In the same way, when he was barely finished with his own lab desk training, he started training newly hired FWS students like himself. To top that, he even started to compile a training guide for new FWS students. And, as if that weren't enough, in October Naveed helped to streamline the consultant shift reports so that they could find it easier to record lab issues via Google forms. When he sees a chance to help others, or to improve lab operations, Naveed just steps up and makes it happen. He takes new challenges in stride, and he inspires all of us with his positive, friendly attitude, so he has certainly earned the consultants award for November. {ds,ms}

Walter Kaminski

September 2008 Livingston Consultant of the Month (Fall Semester)

Just recently assuming duties on the Livingston Campus, Walter was originally hired as a ResNet consultant. He has since excelled at performing his lab consultant duties. We generally keep a close watch on new hires to ensure that they are adjusting well to the position and are not being overwhelmed by the rigors of the position. Walter has taken to the job with grace and skill. He works diligently to resolve patron issues seeking assistance when necessary and takes pride in being able to solve a patron's problem. He is an active consultant seeking out potential problems and ensuring that the lab is running as expected. It is dedication like his that we hope to see in all our consultants and we look forward to seeing it going forward. Congratulations on a job well done. {lw}

April 2009 ResNet Consultant of the Month (Spring Semester)

Walter Kaminski is a junior majoring in Industrial Engineering. This is his first year working with NBCS; he was initially hired as a ResNet-certified lab consultant, and then promoted into ResNet Office in February 2009. Since then, Walt has proven to be quite an asset to our team. The field experience that he has gleaned from working ResNet dispatch makes him extremely effective at assisting other ResNet-certified consultants when they contact the ResNet Office. The knowledge that Walt has gained also allows him to provide sound guidance to Help Desk consultants who seek his expertise on advanced ResNet issues. He also has an insatiable curiosity with respect to ResNet -- on his downtime while on shift, he is either asking questions about office procedure or reading up on technical documentation. Walt's keenness also reaches beyond the good work that he has done in the office. He has an interest in aircraft and wishes to learn how to fly a plane, and although he is very committed to his major, Walt also desires to take time after graduation to go out west and simply ski before heading into the real world. However, he has certainly learned a lot in his short time in ResNet Office, and we are confident that Walt will continue to learn and grow as an Office consultant. For these reasons and many more, we are happy to present Walt with the ResNet Office Consultant of the Month Award for April 2009! Congratulations! {aw}

Yaquta Kanchwala

April 2003 College Avenue Consultant of the Month (Spring Semester)

Yaquta Kanchwala has been an exemplary consultant at the College Avenue labs since she started working for us. She helps the labs run smoothly and efficiently whenever she works. Yaquta is very friendly to the users and to her co-workers, and is seen around the lab as a guardian, making sure everything is running efficiently. Yaquta is always on her toes to resolve any user's problem or lab issue. She is always willing to help out her co-workers and supervisors in any way she can. She can almost always be found touring the lab looking for users in need of assistance. When she helps users, she is always professional and courteous. Yaquta's soft-spoken manner of answering questions allows her to communicate very well with users. {sh,np,mk}

Stephen Kane

September 2011 Help Desk Consultant of the Month (Fall Semester)

Stephen Kane is one of our newest consultants at the Help Desk. He was hired this year as a HD CIT and was confidently promoted to Help Desk Consultant as well as ARC Dispatch. Stephen took on all the responsibilities of these positions with a confidence and enthusiasm that was obvious to his co-workers as well as users. He is currently pursuing a double major in Computer Science and Information Technology and Informatics and plans to graduate in Spring 2014. Stephen is new to Rutgers and still learning everything it has to offer, but recently joined the Rutgers Glee Club, an advanced men's choral singing group, although he would like to clarify it is nothing like the TV show. Stephen also manages a firehouse website in his free time and hopes to get more involved with ResNet. So far, he really enjoys his experience with the Help Desk and said the relaxed environment and fun supervisory team are his favorite parts. Congratulations, Stephen for being named Help Desk Consultant of the Month for September 2011. We look forward to seeing everything you accomplish during your time with us. {jw}

Spring 2012 Help Desk Supervisor Achievement Award (Spring Semester)

Stephen Kane was hired in the Fall Semester as a HD CIT and was confidently promoted to Help Desk Consultant as well as ARC Dispatch. Stephen did such a great job his first semester that he was promoted to Help Desk Assistant Supervisor at the beginning of the Spring semester. As with all of his other duties and positions, Stephen took on all the responsibilities with the confidence and enthusiasm that was obvious to his co-workers as well as users. Even though he has only had the position for a very short time he jumped right in, helping with new employee hiring and sitting in on the OIT Communications Committee. The Communications Committee has always consisted primarily of Full Time Staff, many of them directors in OIT. Early on in the Spring Semester it was decided to invite some of our student staff to help represent us on the committee as well. When this opportunity came up all of the Help Desk Full Time staff immediately felt that Stephen would be a perfect choice. Needless to say, we were not disappointed. Stephen has participated fully in these committee meetings, making suggestions, and commenting on future projects and communications. His ideas and suggestions will have an impact on our organization and the university community for many years to come. Stephen is currently pursuing a double major in Computer Science and Information Technology and Informatics and plans to graduate in Spring 2014. Stephen has been offered a student programming position at the Office of Instructional and Research Technology this upcoming summer. He hopes to return to work at the Help Desk in the Fall. {jd}

Angie Kang

September 2014 Busch Consultant of the Month (Fall Semester)

Ever since Angie started at the labs last year, she has proven to be a well-rounded consultant. Always having a smile on her face, she is easily approachable by all patrons in any lab she works, answering their questions and assisting them with any issues they may have. She keeps the labs in order at all times, with all the printers fully stocked with paper, all supplies ready for patron use and no trash left around the lab. She has consistently helped her fellow consultants if they needed coverage or assistance with lab functions. She not only works hard while on shift but also makes the working environment fun and energetic. She is demonstrated on multiple occasions that she is dependable and trustworthy, helping out with small projects whenever they come up. With all of these attributes, she exemplifies Consultant of the Month and, with confidence, she will continue to act as such. Congratulations! {dmd}

Spring 2017 Busch Supervisor Achievement Award (Spring Semester)

Is there anything we can't say about Angie Kang? If you work on Busch, you would know that Angie is one of the foundational rocks that makes the Busch supervisory team what it is. Despite being in her last year before rotations in Pharmacy, Angie has devoted herself to her position here and truly shined in her work ethic and attitude. In the mornings, she's always handling any issues that come up with grace and a positive attitude, making sure to never leave out an opportunity for emoji in her e-mails. She has been Ms. Dependable, taking coverages for the supervisors who need it despite her busy academic schedule. More than anything, Angie has truly grown since she first started here at OIT. From the beginning when she was that shy consultant only taking shifts at BEST, to the confident and self-assured supervisor she is today, there has been a night and day transformation in Angie over the 4 years she's been with us and this semester, she has truly come into her own. Any question that goes Angie's way, she'll be able to answer without hesitation. And the best thing about Angie is that there isn't a single person who would think twice about asking Angie a question. Her bright, open, courteous, and professional personality puts anyone who talks to her at ease as she exudes an aura of confidence which makes everyone feel like "this person knows what she's talking about and she will definitely be able to help me." Some people have this skill, but no one makes it look so easy and second nature as Angie. Her organizational skills have helped to keep us on track and she keeps tabs on open issues to make sure nothing is overlooked or forgotten. Additionally, Angie really listens to her consultants. Following any consultant meeting, she is sure to bring up any issues that were discussed and share their concerns. She advocates for consultants in every way possible. Angie is also very thoughtful about her position and takes time to reflect on the job she performs. She has not rested on her laurels and truly worked hard to become a better supervisor. For all those reasons and more, we are awarding Angie the Supervisor Achievement Award for Spring 2017. {al,wll}

Siddarth Kannan

September 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Within his first month as a new consultant, Sid has proven himself to be an incredibly valuable asset to the Loree team. Enthusiastic doesn't even begin to describe Sid's desire to help out and keep the labs running smoothly. Whenever there is a task that needs to be completed, Sid is always the first to offer his assistance. He is aware and proactive about what needs to get done around the labs. When a fellow consultant is struggling with a patron issue, Sid is there to help out. When supervisors are figuring out which supplies need to get sent to which sites, Sid is there to help out there too, even if it means pushing many boxes of paper to the Cook Campus Computing Center. Sid is also very friendly and sociable which helps promote a positive atmosphere at the consultant station at Loree. In addition to being proactive, reliable and sociable, Sid takes as many coverages as he can, which is very helpful to his fellow consultants and the supervisor team. Thank you for your hard work, Sid, and congratulations! {gb}

Fall 2014 Cook/Douglass Consultant Achievement Award (Fall Semester)

In the short time that Sid has been with Cook/Douglass, he has become an integral part of our team. Sid consistently helps us out by covering shifts, taking supplies to sites and providing excellent customer service. Whenever anyone is in need of assistance, Sid is the first to offer to help, including running over to another site to help with a printer issue when no supervisor was present. Sid is very diligent of his duties and goes above and beyond to make sure that every task gets done correctly. For example, Sid recently did an excellent job handling a lost laptop. When the battery charger failed to charge the drained laptop, Sid wanted to make sure the laptop was handed over to the correct owner so he called customer support of the manufacturer to confirm the owner. In addition to his exceptional example and handling of difficult situations, Sid creates a very friendly environment whenever he is working and his uplifting attitude inspires other consultants every time he is at work. We are extremely grateful to have Sid as part of our team and would like to congratulate him for earning the Consultant of the Semester award for Cook/Douglass Labs! {zh}

Omar Kapadia

November 2001 College Avenue Consultant of the Month (Fall Semester)

Omar reports to his shifts with an infectious positive energy. He seems to put his colleagues in a good mood every time he works. Omar gives every user the utmost attention, and never makes them wait for assistance. He tailors the help he offers to the skill level of each user. In addition to encouraging a pleasant atmosphere and providing excellent customer service, Omar attends to his consultant duties regularly and responsibly. He takes statistics every hour on the hour, cleans his assigned machines, keeps the printer and consultant areas neat, reports down machines whenever he spots them, and makes sure that users are following all CCF Rules and Regulations. Omar is an asset to CCF and we appreciate the service that he provides.{mm,mk}

Ilya Kaplan

February 2003 Cook/Douglass Consultant of the Month (Spring Semester)

With a pro-active approach to his work, Ilya Kaplan has had a very good start to the semester. Ilya is always willing to help out even if he is not on duty. There have been innumerable occasions where Ilya has offered his services when no one else would. His co-workers truly enjoy working with him, and lab patrons too enjoy his outgoing personality. He can be often seen taking paper to satellite sites in all sorts of weather conditions. Through his year and a half working as a consultant, Ilya has evolved into an ideal employee. He sets a great example for others to follow. Congratulations Ilya. {kt}

Stanislaw Kaplounov

Spring 2001 Cook/Douglass Consultant Achievement Award (Spring Semester)

Stan is a very deserving recipient of this award. He has shown a true commitment throughout this semester and has made a great impact on the lab environment. Working with Stan will instantly cheer you up. His pleasant demeanor and positive attitude, both on and off duty, make him a user's dream come true and the supervisor's best friend. Stan uses every resource available to find the answers to tough questions, not relying solely supervisors. Keep up the good work! We wish you every success and look forward to working with you throughout your tenure with CCF. (ms, kt, ss)

September 2002 Cook/Douglass Consultant of the Month (Fall Semester)

Stan is always eager to help users, consultants, and supervisors alike, and has truly made a great start to his first semester at work. When he comes in to work, he always comes in with a large but warm smile which resonates to everyone around him. If Stan can not figure out a problem he is willing to go that extra step to solve the issue. His genuine nature, and great attitude towards his work has definitely made him an asset to this lab. {kt}

Fall 2002 Cook/Douglass Consultant Achievement Award (Fall Semester)

Stan is a very deserving recipient of this award. He has shown a true commitment throughout this semester and has made a great impact on the lab environment. Working with Stan will instantly cheer you up. His pleasant demeanor and positive attitude, both on and off duty, make him a user's dream come true and the supervisor's best friend. Stan uses every resource available to find the answers to tough questions, not relying solely supervisors. Keep up the good work! We wish you every success and look forward to working with you throughout your tenure with CCF. (ms, kt, ss)

Sunny Kapoor

March 2012 Livingston Consultant of the Month (Spring Semester)

Sunny has been a great asset to the Livingston Computing Center since day one. Not a week goes by that we don't ask him if he can stay late or come in early to cover a shift; he truly is the coverage king. He always ensures that each site is fully stocked with supplies and materials so that patrons never have to go without. His customer service skills are unmatched which is exhibited when he is often seen helping people in the lab, whether it be with printing, Photoshop, or MS Word. Sunny often comes to supervisors with suggestions and ideas to help improve the lab and increase efficiency. He can always be relied upon to carry out all tasks to completion; moreover, he always tries to go above and beyond what is expected of him. Sunny's cheerful disposition and personality always brightens up our day and he is looked to as a leader by his fellow consultants. We are pleased to recognize Sunny Kapoor as a March 2012 Livingston Consultant of the Month. Congratulations Sunny! {tt,lw}

Dane Karl

March 2009 College Avenue Consultant of the Month (Spring Semester)

If you were to look up Dane Karl in the Dictionary, you might not find any entries. That's because his name is not a word. But we submit that in 2010, the revised version of Webster's should add his name as a verb: "danekarl (V) - To show exemplary dorm networking troubleshooting skills and extraordinary consulting abilities." Dane is a great asset to the College Avenue Computing Center. One of the few Lab-certified ResNet consultants, Dane is on top of his Lab duties and his ResNet responsibilities. He is often up and about the lab, never hesitating to answer questions. Relentless when it comes to troubleshooting, Dane is great example of what it means to be a good consultant. Dane keeps the supervisory staff informed on ResNet issues and actively checks to make sure that he follows up on outstanding tickets. Dane often offers constructive suggestions to his managers and isn't shy with his opinions. His work ethic is impressive. This is only his first year, and the future looks bright, and we truly cannot wait to see what else Dane has in store for College Avenue, and we are delighted to have him working for with us. {as,mf}

Kishore Karra

February 2006 Livingston Consultant Achievement Award (Spring Semester)

Kishore has been a staple of the Livingston overnight crew for several semesters now. His friendly demeanor and jovial personality serve him well during the long nights, yet he remains professional when dealing with important or difficult issues. Helpful to both patrons and his fellow staff, Kishore keeps the lab running smoothly and efficiently without sacrificing his sense of humor. Please join us in congratulating him as our new Consultant of the Month! {js}

Ori Kashi

Spring 2000 ResNet Supervisor Achievement Award (Spring Semester)

Ori has served as a ResNet supervisor since September of 2005. This semester, Ori worked diligently on the annual hiring drive, ensuring that all aspects of training, interviewing, and candidate selection progressed smoothly. Ori is an excellent communicator, and represented ResNet at the hiring information sessions as part of the hiring drive. A veteran ResNet employee, Ori consistently participated in the selection and training of new supervisory and office staff members, as well as new consultants. Ori has a great deal of energy, enthusiasm, and patience with patrons, and made a conscious effort to reach out to his staff and others to follow up on unresolved issues, providing our patrons a satisfying experience time after time. This semester, Ori also worked with new supervisors to help them in their leadership role, and helped provide training and support to consultants on multiple ResNet campuses. In the Support Center, Ori provided exceptional second and third level technical support to Help Desk employees and ResNet field consultants. He worked very well with the ResNet field consultants in person and on the phone, and often provided additional training to staff to make them more familiar with the ResNet infrastructure and prepare them to be office consultants. This semester, Ori worked with Parking and Transportation Services to secure necessary parking access for ResNet employees. The results of his efforts have been a great asset to the group. Ori's amicable personality, extensive technical knowledge, and well-honed customer service skills make him a proven leader, and an invaluable member of our team. {js,bb,jh

Fall 2006 ResNet Supervisor Achievement Award (Fall Semester)

Ori, the Campus Supervisor for the College Avenue Campus, has been a ResNet supervisor since September of 2005. Over the course of the Fall 2006 semester, Ori has consistently supported ResNet staff and customers, and provided excellent service in supporting the ResNet infrastructure. At the beginning of the semester, Ori participated in the SWAT effort on the College Avenue campus. He guided his staff - 50% of them new workers - in providing exceptional support for students moving in to the College Avenue Campus dorms. Since then, Ori has been an excellent supervisor in his role overseeing ResNet staff assisting and guiding his consultants and Assistant Campus Supervisor as needed. Ori excels in the support of the ResNet infrastructure on his campus, and requires minimal guidance handling issues with the physical network. In addition to handling College Avenue, Ori has consistently provided technical assistance to the other campuses As an outspoken representative and leader for Residential Networking, Ori represented the group at every Support Center monthly staff meeting, voicing concerns and opinions not only for himself, but for other ResNet and HelpDesk staff, as well. Additionally, he has served numerous times this semester as the Support Center supervisor in the absence of a full time staff member due to meetings or emergencies. Each time, he has provided excellent support to both ResNet and Help Desk staff. Ori also participates on the NBCS student hiring committee, where he helps plan for the following year's annual hiring drive. Lastly, Ori created an evaluation tracking system to monitor ResNet consultants evaluations during the Fall 2006 semester. This is the first semester during which ResNet is undertaking consultant evaluations, and Ori's tracking mechanism was an important part of being able to implement evaluating this year. Ori is an exceptional employee. He is concerned about the well-being of his co-workers and respectful of those he works with. He is well respected by his staff, co-workers, and managers, and we are very pleased to select him as the Supervisor of the Semester for ResNet for the Fall 2006 semester. {jh,alv,bb}


Spring 2007 ResNet Supervisor Achievement Award (Spring Semester)

Ori has served as a ResNet supervisor since September of 2005. This semester, Ori worked diligently on the annual hiring drive, ensuring that all aspects of training, interviewing, and candidate selection progressed smoothly. Ori is an excellent communicator, and represented ResNet at the hiring information sessions as part of the hiring drive. A veteran ResNet employee, Ori consistently participated in the selection and training of new supervisory and office staff members, as well as new consultants. Ori has a great deal of energy, enthusiasm, and patience with patrons, and made a conscious effort to reach out to his staff and others to follow up on unresolved issues, providing our patrons a satisfying experience time after time. This semester, Ori also worked with new supervisors to help them in their leadership role, and helped provide training and support to consultants on multiple ResNet campuses. In the Support Center, Ori provided exceptional second and third level technical support to Help Desk employees and ResNet field consultants. He worked very well with the ResNet field consultants in person and on the phone, and often provided additional training to staff to make them more familiar with the ResNet infrastructure and prepare them to be office consultants. This semester, Ori worked with Parking and Transportation Services to secure necessary parking access for ResNet employees. The results of his efforts have been a great asset to the group. Ori's amicable personality, extensive technical knowledge, and well-honed customer service skills make him a proven leader, and an invaluable member of our team. {js,bb,jh}

Kim Kasica

October 2001 College Avenue Consultant of the Month (Fall Semester)

Kim is always on the ball when on the job at CACC. She keeps the lab, printers, and consultant station clean and under control, and always sets IMLs up ahead of time for professors and their classes. Kim often works on special projects for supervisors and on her own to keep the lab running smoothly. She is always polite and helpful when assisting users, and eager to learn new technical skills. Kim often comes in early for her shifts, and goes the extra mile to make sure the lab is operating well. {ms, jg}

Maria Kasper

November 2017 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to award Maria Kasper Level 1 Consultant of the Month for the month of November. Maria joined the Help Desk this past summer as a new Level 1 Consultant in Training and has worked her way up to becoming a Level 1 Certified Consultant. Maria is a wonderful consultant who looks to help users in any way she can. Maria has worked through a variety of issues with smiles and professionalism. Known for coming into her shifts early and eager to learn more, Maria sports a consistently positive attitude. In addition to her excellent work assisting users over the phones, Maria has been a great help around the Help Desk by showing off her artistic abilities and decorating the Help Desk for the seasonal changes. Maria is currently majoring in psychology. Maria's favorite part of working at the Help Desk is the opportunity that it provides to make new friends and really get close with her coworkers. Maria's tip for new consultants is to ask questions as needed as it opens up new learning opportunities. Outside the Help Desk, Maria enjoys biking, sleeping, and watercoloring. Thank you, Maria, for your continued hard work. {yp}

Spring 2018 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk would like to congratulate Maria Kasper on earning the Level 2 Consultant Achievement Award for Spring 2018! Since joining the Help Desk last summer, Maria has been nothing short of an amazing consultant. Maria decided to become a Level 2, Network Support, and Application Support Consultant this past semester. In addition to that, she has been an active member of the Training Committee and a tremendous help within the Rutgers Day Committee. Maria's hard work and overall positive attitude have resulted in her recent promotion to Supervisor in Training! Her advice to all consultants would be to utilize all the resources that are made available to them. When asked what Maria's favorite thing about the Help Desk is she replied with "the coworkers." Outside of work, Maria is currently a sophomore studying Psychology. She also does research at GSAPP and volunteers at a crisis hotline. In her free time, Maria enjoys watercoloring, biking, watching movies, and traveling to see new places. Thank you for being such a valued member of the team and keep up the excellent work. Again, congratulations! You earned it! {ka}

Ashwini Katthula

April 2005 College Avenue Consultant of the Month (Spring Semester)

Ashwin has proven himself to be an excellent consultant during the short time that he has worked for College Ave. He is extraordinarily patient with lab patrons and always takes questions with a smile. He never hesitates to ask supervisors or his fellow consultants when he wants to learn something new. Ashwin is very dependable and enforces lab policies diligently. His eagerness to help, willingness to learn and pleasant personality are the qualities that make Ashwin one of our brightest & best consultants. Well done. {ab,lw}

Daniel Katz

October 2012 Help Desk Consultant of the Month (Fall Semester)

Daniel was hired by the Help Desk in the Spring of 2012. He is a very dedicated consultant and takes pride in his work. Dan is one of the friendliest consultants that we have at the Help Desk and he goes out of his way to help other consultants. He also possesses a large amount of technical knowledge and aptly uses his skills to help users. Although Dan has been working for a short amount of time, he has excelled and due to his diligence, has been recently promoted to an Operations Consultant and a ResNet Dispatch Consultant. Dan is currently a sophomore and is studying Accounting at the Business School at Rutgers. He plans on graduating in May 2015 and wishes to work for a Big 4 audit firm. He also aspires to get his CPA and eventually open his own accounting firm. In his spare time he enjoys working on cars, building computers, and pole vaulting. He also enjoys DJing, reading and running. Congratulations, Dan, for being selected as the Help Desk Consultant of the Month for October 2012. {vs} *RESNET OFFICE* Chris Slezak (cslezak) Chris began working for NBCS as a dispatch consultant in the ARC Computing Labs in the Fall of 2011. Since then, he has excelled in his work and was promoted to a ResNet Office Consultant. As an office consultant, Chris diligently works on help@'s, responsibly handles ticket review, and consistently follows up with open tickets. Shortly after being promoted to ResNet Office, due to his diligence and dedication, he was promoted to a ResNet Escalation Consultant. Before completing training for the escalation position, he was assigned to going out on an escalation and using his vast knowledge, he was able to successfully help the user even without being fully trained. Chris has proven to be a great asset to our ResNet team. Chris plans to complete his degree in Electrical Engineering with a minor in Mathematics in May 2014. In addition, he plans to attend graduate school to obtain a master's degree in Electrical Engineering and will most likely specialize in Control Systems. Aside from school and work, Chris enjoys hiking, reading, and working on various projects with arduinos. He also takes interest and contributes to the Rutgers Formula Racing team. Congratulations, Chris, for being selected as the ResNet Office Consultant of the Month for October 2012. {vs}

April 2013 Operations Consultant of the Month (Spring Semester)

Dan started working at the Help Desk in September 2012. After only 2 months, he was promoted to Operations in November. His promotion was the result of his consistent and responsible work ethic at the Help Desk, which was capped with offering emergency coverage during Hurricane Sandy. We have come to expect more of the same from him at Operations. Dan does not hesitate to ask for further clarification of procedures and does not hesitate to ask questions. In addition to taking the lead when Operations experiences server issues by making contact with system administrators, he often tries to get to the root of other incidents, such as technical issues with consoles. Dan is very willing to help and will often take coverage for his fellow Ops Consultants when shifts are available. Dan is in the Rutgers Business School majoring in Accounting and is set to graduate in 2015. Dan will continue working in Operations in the fall, but will be missed this summer as he pursues an internship. Congratulations Dan for being chosen as Operations Consultant of the Month for April! {mb}

Jaspreet Kaur

Spring 2012 Livingston Supervisor Achievement Award (Spring Semester)

Jaspreet started her consulting career in the Fall 2010 semester. She quickly moved up the ranks, joining the Livingston Computer Labs Management Team as a Supervisor in Training the following spring. In the Fall 2011 semester, Jaspreet was promoted to Assistant Lab Supervisor. In the nearly 2 semesters that Jaspreet has served in that role, she has progressively taken on more responsibility and an increased leadership role on the Livingston Campus. Her main responsibilities this semester were coordinating training tutorials for the campus, overseeing cleaning for the computers in all Livingston labs, maintaining all sign-in sheets and logs, managing our satellite lab in the Livingston Learning Center and staying on top of the Performance Tracking System for our campus. Jaspreet also took an active role with scheduling and hiring this semester, helping her fellow supervisors during what is always a hectic spring semester. She, along with all of the supervisors and SITs, was very helpful in setting up and managing the new and quite busy computer lab in the Kilmer Library ensuring that it would be a big success. However, Jaspreet didn't limit herself only to helping Livingston Labs this semester. She was very eager and excited to help out during Rutgers Day, working with the Busch Computer Lab crew to staff their Green Screen Getaway. Jaspreet has really stepped up to help train our newest Supervisors in Training in all of their new roles and responsibilities. She has really become one of those supervisors who tries to keep everyone informed. She helps out her fellow supervisors with their own tasks and makes sure that the little things don't slip through the cracks -- all while doing her utmost to make the Livingston Labs a thoroughly enjoyable place to work. Jaspreet's personality has helped her really stand out as a leader, mentor and friend to consultants, supervisors and managers alike. Her dedication to excellent computer support and customer service is reflected in her efforts to assist lab patrons and staff with a friendly and professional attitude at all times. She is an integral member of the team always helping supervisors and consultants alike achieve their best and enjoy doing so. For all that (and so much more), we are proud to award Jaspreet Kaur the Spring 2012 Livingston Supervisor Achievement Award. Congratulations, Jaspreet! {mk,lw}

Shadaab Kazi

March 2002 College Avenue Consultant of the Month (Spring Semester)

Shadaab has been a great asset to the CAC Consultant Staff since he was hired in the Fall 2001 semester. He is always very active and friendly to users, fellow consultants and the CAC Management Team. Shadaab makes every effort to solve user questions, never passing any of them off. He always makes sure usage statistics are recorded, printer areas and consultant areas are neat, and that users are following all CCF Rules and Regulations. Shadaab always works with the right attitude, and does not need to be reminded of his responsibilities. He was especially helpful during this past Spring Break when he worked with the management staff on different projects to get the labs ready for the remainder of the semester. {mk}

Bethany Keenan

March 2000 Cook/Douglass Consultant of the Month (Spring Semester)

Despite the fact that Bethany has been with us for a while now, her enthusiasm for the job has not diminished. She has faithfully worked several of the most difficult to staff shifts, and demonstrates an excellent manner with all lab patrons. Her attention to detail is outstanding, and Bethany reports all problems and anomalies quickly and accurately. {ss}

Spring 2001 CCF Overall Achievement Award (Spring Semester)

Bethany has been a major figure at the labs since 1995. Her work this semester has been a continuation of the efforts she has made for many years. This being her final semester with us, it seems appropriate that we honor her in this way as our final goodbye.

Joe Keiling

February 2003 ResNet Consultant of the Month (Spring Semester)

One of the hardest workers we have on staff is Joe Keiling. Joe has recently been assigned the task of upper-level support for resnet and has filled that role well. He is primarily responsible for resolving resnet issues on College Ave Campus. Joe can usually be found either out in the field or in the office, and he is one of the best at making sure tickets get resolved. {jw}

February 2004 ResNet Consultant of the Month (Spring Semester)

Joe is a senior majoring in Economics with a Psychology minor, and joined the ResNet staff around his first year at Rutgers. Since joining ResNet, Joe has worked all aspects of residential networking from assisting dorm residents in the field to his current responsibilities as an Area Coordinator for the College Avenue Campus. Hailing from Hamilton Township, NJ, Joe is the second youngest of four children. Of working for RUCS most of his college career, Joe said, "Working for ResNet has definitely opened doors for me, both in the university and outside. The technical experience is both rewarding and incredibly beneficial for future opportunities. It has been a fun time working for ResNet." Joe has shown strong leadership qualities in helping his peers and working with supervisors. He is amiable and has a great sense of humor. When off duty, his hobbies include video games, marital arts,tennis and playing pool. Good luck, Joe. We'll all miss you. (jba)

Raphael Kelly

October 2012 Livingston Consultant of the Month (Fall Semester)

Raphael joined the Livingston team this semester, and has since been pushing the limits of our expectations. His enthusiastic personality and overall jovial attitude serves to put patrons at ease, even in extremely challenging situations. Raphael is always the first to volunteer for any projects or tasks that arise and has never left a patron's question unanswered. He rarely requires any assistance, but when he does, he knows exactly what to ask to get the issue resolved. Raphael also took the initiative to become ResNet Dispatch Certified and has since been a great asset, helping to resolve network issues all over Livingston Campus. He has proven his consulting skills by handling emergencies such as server shutdowns and outages with utmost professionalism that keeps patrons, as well as fellow consultants, composed and updated with the latest information. Raphael's outstanding personality, excellent customer service skills, and unmatched work ethic have made him an easy choice for this award. Please join us in congratulating Raphael Kelly on being named a Livingston Consultant of the Month for October 2012! {nh,lw}

Ryan Kennedy

September 2013 Cook/Douglass Consultant of the Month (Fall Semester)

Though the consultant of the month award is typically awarded to NBCS employees with "consultant" as their singular title, outstanding SITs are eligible for the award as well for their role as consultants. For the first month of the Fall 2013 Semester, we are proud to announce Ryan Kennedy as the winner of the Consultant of the Month Award. As an SIT, Ryan's responsibilities have spanned both that of an outstanding consultant and that of a supervisor. It is in this unique role that he has been able to set an example that both consultants and supervisors should work towards. In this particularly busy first month of the semester, Ryan has been a great help to our efforts during SWAT and responding to the high volume of dispatch tickets. He has also taken it upon himself to support the maintenance and repair supervisors on C/D as well. Congratulations, Ryan! We'll be looking forward to more of the great work you've already shown. {hl}

Eric Kessler

April 2004 College Avenue Consultant of the Month (Spring Semester)

Eric Kessler has become an permanent fixture in the labs this semester. Eric is a very diligent worker. He is very proactive in his job duties and responsibilities. He is always making sure that the lab is orderly and presentable, checking for missing computer tags and watching out for lab policy violations. He makes every effort to solve user problems thoroughly, and never leaves them until they are satisfied. Eric is early for his shifts and offers to stay late or take emergency coverage whenever he can. Supervisors and consultants alike can always be confident the lab is in good hands when Eric is on duty. {mk, sk, jn}

February 2005 College Avenue Consultant of the Month (Spring Semester)

t can be easily said that Eric is one of the best consultants we have at College Ave. He's very upbeat when performing his job duties and responsibilities. His motivation to work and his dedication to the lab has never faltered. He is always helping us out with coverages, making sure the lab is orderly and attending to the lab patrons. Eric is the first to volunteer for tasks around the lab, or even tasks at the other sites. He never hesitates to take responsibility under his belt. When Eric is helping out the patrons, he's extremely thorough in his explanations and always teaches the patrons how to complete the tasks that they are working on at the same time. We would like to congratulate Eric for earning Consultant of the Month for February on College Avenue. {mk, mb, yk, lw}

Melody Khalifa

April 2005 College Avenue Consultant of the Month (Spring Semester)

Melody has by far exceeded the expectations of the management staff this month by providing exemplary customer service while displaying her willingness to go the extra mile to help everyone. Melody is always seen on her toes doing rounds, maintaining the printer area, strictly enforcing the lab policies and ensuring proper usage of the labs. Melody is always active on lab-line either asking questions she doesn't know the answers to or helping other consultants with their questions. Melody has proven to be an asset to our staff in the short amount of time she has worked at College Ave. Keep up the good work! {ab,lw}


April 2006 College Avenue Consultant of the Month (Spring Semester)

When Melody Khalifa is on duty, supervisors and managers on College Avenue can rest assured that every chair is tucked in and there is not a policy violation in sight. When Melody is on duty, users can expect the highest level of customer service possible. Melody assists users and enforces policy with a bright and courteous demeanor. Melody treats every user with the utmost respect. She is also ready and willing to take on any task assigned to her by supervisors and complete it exceeding expectations. Congratulations on being named a Consultant of the Month at College Avenue! {sk, lw}

October 2007 Livingston Consultant of the Month (Fall Semester)

If you do not see Melody smiling while talking to a patron, coworker, or a supervisor, then you are not looking at Melody. She is always a polite and pleasant person to be around. She shows a great attitude toward assisting others and does not seem to mind if she has to repeat herself so that a patron or coworker will better understand how to do something. Melody brings great knowledge along with her friendly demeanor everyday. Rarely will she have to ask someone else for help, but she recognizes when she needs to call for assistance. Livingston appreciates the hard work and recognizes how helpful Melody is to not only patrons, but coworkers and supervisors alike. Congratulations Melody on being one of this month's Consultants of the Month! {nc,hg}

Mostafa Khalifa

Spring 2002 College Avenue Supervisor Achievement Award (Spring Semester)

The College Avenue Campus is pleased to select Mostafa Khalifa the Supervisor of the Semester for the Spring, 2002 semester. Mostafa has been an Assistant Lab Supervisor for 2 years. During the past semester, Mostafa truly stepped forward as a leader, organizer, and mentor for the CACC consultants, SITs, and other supervisors. His most visible achievements were his strong organization skills and leadership through the hiring process - from committee work through the New Consultant Meeting and beyond. Mostafa stayed at the lab on many late nights reviewing and entering applications into HATS. He scheduled nearly all of the interviews, conducted many of them, and kept track of each person's status almost by memory alone (HATS was a nice backup). Mostafa arranged and participated in meetings with Jt, Judy, and other supervisors to make the paperwork process easier with major changes to the procedure. He continues to work hard to follow up on this project. In addition to hiring, Mostafa has been great about completing consultant observations and showing consultants how to better do their job when they need help. He has shown tremendous leadership and fairness in his handling of unusual situations in our labs, including breaking up and settling heated disputes between users, and diffusing potentially volatile situations involving irate users. Mostafa attends to the seemingly endless changes to supervisor assignments, webpages, and repair. He consults when needed and never turns away a user in need of an answer (or a password change). Mostafa has been a great mentor to the new SITs, as well as a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smoothly running machine we call CACC. Thanks Mostafa! {ms, jg}

Mohab Khalifa

April 2002 Busch Consultant of the Month (Spring Semester)

Over the past semester, Mohab has more than proven that he is an active part of the team. Providing the kind of customer service CCF wants to be known for, he is consistently striving to help users with a cheerful smile. Aside form his golden relationship with management and his co-workers, Mohab became known for his proficient performance of his lab duties and maintaining the lab. It is our pleasure to award Consultant of the Month to the very courteous, cheerful and hardworking Mohab Khalifa.{ee}

October 2002 College Avenue Consultant of the Month (Fall Semester)

Whether he is on or off duty, Mohab Khalifa always takes care of our labs and users. He is well respected by his peers and management. Mohab always arrives early for his shifts, and is friendly to users, consultants, and supervisors. Policy violations never get by him, printer areas are never messy, and questions never go without a thorough answer and a pleasant attitude. Mohab has an excellent working knowledge of the computer labs, and a great working relationship with his co-workers that allows him to efficiently solve the problems that he encounters in the lab. He is an exemplary consultant, setting a standard in job performance and customer service that all consultants should aspire to achieve. {rk, sh}

Fall 2003 College Avenue Consultant Achievement Award (Fall Semester)

Mohab is definitely one of the most outstanding and professional consultants of this semester. His dedication and consistent diligence to his work make him a good example for his coworkers. When Mohab realizes a fellow consultant's relief is running late or is absent, he pops his head into the supervisors' office to ask if we need him to work for a bit. He is the first to volunteer for any task supervisors need help with. Mohab does not only distinguish himself through his collaboration with management, but is also one of the very best at helping users, always providing good technical answers, combined with good customer service. His technical and customer service skills are exceptional. He does all he can to help users with questions, does his rounds often, and diligently enforces the lab policies. Mohab often stays late to fill open hours, comes in early to work for others, or shows up to cover shifts that have not been taken off the coverage page ahead of time. He even helps around the labs when he is not on duty. Mohab's upbeat attitude and infectious smile cheer up his co-workers even on the most overcast and boring days. {eo,sh,ok,ny,rk}

Fall 2004 College Avenue Supervisor Achievement Award (Fall Semester)

Since the end of the Spring 2004 semester, College Avenue has gone through many visible changes. From the changes to our full-time management (with the departure of long-time CAC Manager Jacqueline Hindle and the arrival of former Livingston Manager Leroy Wilkins), to the loss of several key members of our supervisory staff -- including Romain Komorn, Ethan Oh and (most recently) Jessica Nelan, CAC definitely has a new look in many respects. One steadying constant has been the work and efforts of CAC's Lab Supervisor, Mohab Khalifa. For this reason, the College Avenue Campus is pleased to select Mohab as the Supervisor of the Semester for the Fall 2004 semester. During the past semester, Mohab truly stepped forward as a leader, organizer, and mentor for the CAC consultants, as well as the other supervisors. His most visible achievements were his strong organization skills and leadership throughout this semester, especially in helping a young staff in adjusting to all the changes going on in and around the labs. Mohab has been great about completing consultant observations and showing consultants how to better do their job when they need help. His tracking has been superb in keeping all supervisors on pace to complete thorough evaluations of all regularly scheduled consultants. Mohab makes sure to regularly update lab signs in an effort to further limit any possible loopholes users may try to use to evade posted CCF rules and regulations. He has also gone out of his way to set up meetings with developers of some of the newest online tools CCF is moving toward (maintenance database, cleaning submission form, etc.). One of Mohab's special projects he has worked on is the soon-to-be-released CCF page detailing Peer-to-Peer software in response to the growing frequency of such applications in the last few years. Mohab spent hours compiling such programs that got past the Rutgers system, and maintained continuous contact with members of the Netops Technical Staff throughout the duration of his research. He wanted to make sure consultants understood what P2P software was (including a listing of the most popular programs in use today), and the seriousness of using such software while working in the labs. Mohab is also responsible for handling repair issues, keeping our inventory for all CAC lab machines up to date, maintaining cards and labels for lab machines, making creative decorations for the labs and taking care of the Rutgers Student Center Computing Lab. He consults when needed and never turns away a user in need of an answer (or a password change). Mohab is here so often, that even the consultants ask him when he's going home to get some rest. Even when he's at home, Mohab has been known to check on all the labs (especially on pending issues or problems) and schedule important meetings (ITS, evaluations, etc.) oh his days off. Mohab has been a fine example to consultants. He exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in his position, by fostering teamwork, and exuding professionalism at all times. His dedication and hard work have been key factors in the smooth operation of CAC. Thanks Mohab! {mk}

Kashif Khan

March 2006 College Avenue Consultant of the Month (Spring Semester)

Kashif has been one of our hardest working consultants. He is a cheerful person to work around with. Whenever he is in the lab, he can be seen either taking rounds or helping a user. He always volunteers to do stuff around the lab whether it be posting new signs or taking supplies to enjoyable environment for everyone. Congratulations, Kashif for being selected as a March 2006 Consultant of the Month for the College Avenue Computing Center. {oa, lw}

Imran Khan

Fall 1999 Busch Supervisor Achievement Award (Fall Semester)

Imran has done an excellent job as an assistant lab supervisor. Throughout the semester, Imran has put in a lot of time and effort in to lab operations and he has been involved in dealing with many emergencies and unusual situations at ARC. In addition to handling maintenance/repair duties on a day to day basis, Imran has also done a very good job on any project assigned to him. He consistently handles his duties, lab patrons and staff in a very professional manner. Overall, Imran's work ethic, willingness to improve performance, professionalism and attitude towards the labs, consultant staff and the rest of the management team is truly commendable. This award is really the very least I can do to appreciate his contributions to the Busch Campus Management Team throughout the semester. {ag}

Sadia Khan

October 2000 Busch Consultant of the Month (Fall Semester)

We would like to commend Sadia for her extreme attentiveness to detail and care for the lab while on duty. She has taken initiative in doing tasks above and beyond what is expected of a consultant on a variety of occasions. When we are short-staffed, Sadia often offers to stay after her shift ends to help with coverage. Although she has only been a consultant for a short time now, her work ethic and positive attitude is praiseworthy. {mb, av}

Priti Khanal

March 2007 Cook/Douglass Consultant of the Month (Spring Semester)

Priti began working here at C/D in Fall 2006, and she has already shown herself to be a model example of great customer service. Although you may not see her at Loree often, several patrons have raved about the friendly and helpful consultant who works at Dcent four mornings a week. Priti always has a cheerful smile, even in the early hours when everyone needs it the most! She is a pleasure to be around and an all-around great consultant who we are happy to have on our staff. She can be relied upon for the sometimes difficult-to-cover morning shifts, and helps us out all the time with a lot of coverage. Please join me in congratulating Priti, our Dcent morning anchor, in being awarded March's Consultant of the Month award! {lo}

October 2007 Cook/Douglass Consultant of the Month (Fall Semester)

This month, we have selected Priti Khanal as Consultant of the Month. As a two-time winner for this award in her second year working for the Labs on Cook/Douglass, Priti has shown an excellent example of how consultants should conduct themselves while working their shifts. She is always prepared and attentive while helping patrons in the lab, truly making it an easier experience for patrons with questions and concerns. She does not neglect to come to work prepared and on time, being an exemplary opening-lab consultant. Priti has done well on her tutorials this semester, and has often stayed later than her shift if needed. Please join us in celebrating Priti in being selected for COTM this October! {adr}

April 2008 Cook/Douglass Consultant of the Month (Spring Semester)

Only a handful of consultants have won Consultant of the Month three times, and Priti Khanal is now in that select group. Priti has been working at the Cook/Douglass Labs since Fall 2006 and has proven to be a model consultant. She has always been one of our satellite lab openers and a staple at the Douglass Campus Center. She makes sure the lab is open on time and running smoothly. Although she works exclusively at the Douglass Campus Center, and is only seen by supervisors on occasion, her exceptional consulting abilities shine through the roof. Whenever a patron needs help or asks a question, she does not hesitate to help, and does not forget to add a pleasant smile. She has a nearly perfect performance record, which she maintains through her hard work and dedication. Unfortunately, she will be graduating and leaving us after this semester but we would like everyone to join us in congratulating Priti on her third Consultant of the Month achievement. {sl}

Sarah Khasawneh

March 2017 Help Desk Consultant of the Month (Spring Semester)

We would like to congratulate Sarah for being awarded the Help Desk Level 1 Consultant of the Month! Sarah started working with the Help Desk this past fall and has worked her way up to becoming a Level 2 Help Desk Consultant. When answering calls, Sarah is consistently eager and excited to help users to the best of her abilities. Sarah finds great satisfaction in making users happy by solving as many problems as she can. Sarah often comes in early and has helped out with several special projects around the Help Desk; such as organizing the name badges and helping to decorate the Help Desk. Sarah's positive and helpful attitude, along with her great work ethic, makes working with her fun and something to look forward to. Thank you for your hard work Sarah, and congratulations! {yp}

April 2017 Help Desk Consultant of the Month (Spring Semester)

We would like to congratulate Sarah on being named Help Desk Level 2 Consultant of the Month! Sarah started working with the Help Desk this past fall; since then, she has worked her way up the ladder and become a Level 2 Help Desk Consultant. She plans to continue advancing, and so is currently pursuing a position in Application Support. When working, Sarah is happy to help her fellow consultants. This desire to help people is not limited to her coworkers, however - she loves getting the chance to help others and continually looks for ways to assist other students. She also has a great attitude; if a fellow consultant is feeling down, she likes to tell jokes that turn their frown upside down! Outside the Help Desk, Sarah enjoys cooking, gardening, and cosmetics. Thank you for your hard work, Sarah, and congratulations! {yp}

Spring 2017 Help Desk Consultant Achievement Award (Spring Semester)

We would like to congratulate Sarah on receiving the Help Desk Level 1 Consultant of the Semester award! Sarah has consistently proven herself to be a hard worker this semester, which is evidenced by her achievements; she was awarded both Level 1 Consultant of the Month in March and Level 2 Consultant of the Month in April. Her enthusiasm for gaining new knowledge has motivated her to complete the training and modules necessary at the Help Desk to climb from being a Level 1 consultant to a Level 2 consultant; from here, her goal is to continue growing within the Help Desk and become certified for Application Support. She regularly helps her coworkers, both guiding them when they have questions about how to proceed when assisting users and cheering them up when they're feeling down. Outside of the Help Desk, Sarah enjoys cooking and gardening. We appreciate all your dedication - keep up the great work! {kt}

November 2018 Help Desk Consultant of the Month (Fall Semester)

We are proud to award Sarah Khasawneh the November Consultant of the Month Award for Applications Support. Sarah has worked with us since the Fall of 2016 and is a seasoned veteran in Applications Support, having worked in that capacity since Spring 2017. She is able to respond to issues in Applications Support in a calm, cool, and collected manner; guiding newer consultants through proper reporting procedure and ensuring issues are properly documented. Sarah also frequently arrives early to her Applications Support shifts. Sarah is a senior Computer Science major who is on track to graduate this May, and would like to work as a software developer in the future in the financial or technology sectors. Outside of work, Sarah is an amateur chef and loves to try out new recipes she discovers online. We wish Sarah the best as she completes her final semesters and in her future endeavors. Once again, congratulations and keep up the good work! {ea,ro}

Anique Khawar

September 2016 Cook/Douglass Consultant of the Month (Fall Semester)

Throughout the past year, Anique has worked with great enthusiasm and attention to detail. He has made a name for himself in the labs by constantly taking coverages and coming in whenever someone is needed. During these shifts his friendly personality shines through -- he is always striking up conversations with his co-workers and any patrons who approach the desk. When one of these patrons needs a walk-in appointment, Anique is quick to diagnose the problem while providing a top-notch customer service experience. He has also been an immeasurable help to the supervisors by keeping us up to date on any lab issues and providing valuable feedback on where we can improve. His determination to the improvement of the labs was exemplified earlier this month, when consultants were having trouble accessing sc-server. In response, he wrote up a batch file that streamlined the process and allowed for faster access to the server. We have also really appreciated his efforts to walk new consultants through their shift duties and answer any questions they may have. For these reasons and many more, we are happy to announce Anique as the September Consultant of the Month. Keep up the amazing work! {ab}

Fairooz Khondker

March 2016 College Avenue Consultant of the Month (Spring Semester)

Throughout her two semesters working here, Fairooz Khondker has proven to be a priceless addition to the College Avenue Computing Center. Fairooz is very approachable, easy to talk to, and always does her best to make sure everyone feels welcome in the lab. This friendly disposition and caring attitude makes her a great person to work with. When working with patrons, Fairooz is extremely attentive and clearly demonstrates that they are her top priority. The reassuring tone of her voice instantly calms down nervous or confused patrons. Additionally, Fairooz is consistently on time and organized during her shift. Fairooz is always willing to take coverages when she can, and isn't afraid to work hard while she is here. She cleans her computers with the utmost detail, and always remembers to do rounds. Outside of OIT, Fairooz expands her dedication to her studies and plans to graduate in May 2018 from the SAS Honors Program. This means we can all look forward to another two years of working with her! Congratulations on the Consultant of the Month award Fairooz, you earned it! {np}

Scott Kilianski

October 2013 ResNet Consultant of the Month (Fall Semester)

Since Scott was hired by the Help Desk three years ago, his diligence and eagerness to learn led to a promotion to ResNet Office. As an Office consultant, Scott consistently demonstrates excellent rapport with walk-ins and great efficiency when dealing with difficult problems. Additionally, he completes plenty of tasks for Office including training, ticket review, and responding to help@s. Scott has also been promoted to ResNet Escalation Consultant as a result of his hard work and networking knowledge. His favorite part about ResNet Office is the camaraderie among the staff, and being someone that others can count on for networking help. When he is not at the Help Desk, you can find him reading a good book or on the field as a member of the club lacrosse team. Scott is graduating in May 2014 with degrees in both Psychology and English. Congratulations, Scott, on being named the ResNet Office Consultant of the Month, and keep up the great work! {py}

Deborah Kim

September 2005 Busch Consultant of the Month (Fall Semester)

Not many consultants, let alone new consultants, are able to make an impact on the CCF labs the way Debbie has through her friendly demeanor and willingness to help anyone with questions. At the monitor station, she always greets everyone energetically and with a smile. When she is talking to fellow consultants, if a patron has a question, she'll immediately turn her attention to help them. In addition to being a great consultant during her assigned shifts, she also helps out her fellow consultants and the management team by taking a lot of coverage. For all this, we would like to congratulate Debbie on being named Consultant of the Month. {mz,jl}

Fall 2007 Busch Supervisor Achievement Award (Fall Semester)

When Deb started as a consultant her hair was as bright as her personality. Since graduating and starting med school, her hair is no longer funky, but her personality is as vibrant as ever. Even though this is Deb's final semester with us, she did not take the chance to fly under the radar and coast through to the end. She took responsibility for several large projects including being on top of everything related to scheduling. She worked to make sure that all the shifts were assigned and worked hard to ensure coverage for shifts was found. Deb was also on top of what was going on in the Busch labs at night, often being the only supervisor on staff. She helped keep track of what supplies the lab had and what supplies we needed. Although she often worked without management supervision, Debbie always made sure her work was done. If a task or project was assigned to her via email, it was always completed by the end of her shift. She did not often need reminders and she was proactive in her duties. Debbie attended staff meetings during her lunch hour, and always made an effort to make herself available when needed. She would volunteer for tasks and never tried to pass the buck. Debbie was also very quick to make sure all her Consultant Reviews were completed, thus earning her the bragging rights and a crown. You will never find Debbie in a bad mood, no matter how busy she is in school or at work. She is a person that both consultants and members of our management team can both turn to with a question or problem. Debbie is very enthusiastic about work and the people she works with. She's our greatest cheerleader. Deb worked as hard in her last semester with us as she did in her first. We wish her all the success in the world, but we are sad to see her go. We already miss the blue and red hair, but we will miss Debbie even more. It is for all of her work and dedication that we recognize Deb Kim as the Busch Supervisor of the semester. {mb,wll}

Jack Kim

November 2001 Cook/Douglass Consultant of the Month (Fall Semester)

Jack may greatly impact the users' image of the way things are done here at Loree lab and his name is frequently mentioned in supervisor meetings. Additionally, Jack makes decisions without needing direction and can efficiently work without others overseeing his actions. Jack has performed numerous special projects for the management here at Loree and has never once complained. The other CCF labs would be wise to invite Jack to work on their campuses. It should be the goal of all CCF labs to hire more people like Jack. {zk}

John Kim

November 2003 Cook/Douglass Consultant of the Month (Fall Semester)

John has really proven himself as a consistent and reliable consultant this month. All semester John has given excellent help to users and taken care of his job responsibilities. In this past month John has made himself considerably more visible in the lab, as he has taken numerous coverage shifts. Not only does he take coverage for consultants, but has helped Busch Management by taking several open shifts. During these shifts, he always volunteers to help out with any tasks supervisors need assistance with. His work on these tasks often exceed the expectations of the supervisors. John is very friendly and does a wonderful job answering user questions. On several occasions John has even jumped up to help other consultants when they did not know the answer. {ec}

John Kim

November 2005 Busch Consultant of the Month (Fall Semester)

Coming to work with a smile on your face and a friendly attitude isn't easy when you think about the demands of school on a student, but it's not a problem for John Kim. He always has a smile and a friendly greeting for everyone that enters the lab. If a patron needs help, he's quick to teach as well as assist everyone. Since John is a veteran consultant, he also helps the new consultants out with any questions they might have. In addition to working with the patrons and consultants, John is also always willing to take on any additional tasks that the management team might have for him to do. We know that the lab will be taken care of late at night when John is working. He's a pleasure to work with and we are proud to make him one of November's Consultants of the Month. Congratulations John! {mnb}

Daniel Kim

October 2006 Busch Consultant of the Month (Fall Semester)

What stands out most about Daniel Kim is his eager willingness to help his fellow consultants. Since the beginning of the semester he has often been seen assisting newer consultants and explaining policies. Conscientious and dependable, Dan does his job well and makes it easier for others to do theirs. We know that the lab is in good hands when Dan is around! Please join us in congratulating him as our newest Consultant of the Month. [js]

Brittney Kim

Fall 2017 College Avenue Consultant Achievement Award (Fall Semester)

Brittney Kim is a first year consultant who has quickly become one of our most outgoing and dependable employees. Brittney always takes initiative when faced with difficult problems and considers all possible options before reaching out for further assistance. Being a recently hired consultant, as of just this Fall, Brittney quickly took on the additional responsibilities of attaining her ResNet certification and picking up ResNet walk-in and dispatch shifts. Throughout both her training and work within ResNet, her inquisitive attitude and willingness to go the extra mile has served many patrons well with their troubleshooting issues. Always looking to help the next patron or fellow consultant, volunteering for additional work, or improving her own on-the-job skills, Brittney displays everything that makes a consultant great and an absolutely asset to the labs. For her resourcefulness, optimistic can-do attitude, which is almost contagious, and her empathetic demeanor, we are honored to award Brittney Kim as College Avenue's consultant of the semester. {al}

Joo-Ho Kim

September 2018 College Avenue Consultant of the Month (Fall Semester)

This is Joo-Ho's fourth semester working for the College Avenue Computing Labs and he has truly become an essential part of our team over the past two years. Joo-Ho has always been a valuable consultant to us, but he was especially helpful this past summer as he worked through both summer sessions. He was available to help us out any time of day and spent a fair share of time in the labs all summer. While on shift, Joo-Ho is an approachable and kind consultant who provides nothing but top-notch customer service for all patrons in the lab. Joo-Ho is always proactive in resolving and deterring potential issues within the lab, and is able to remain patient and helpful regardless of how busy the lab is. Not only does Joo-Ho perform the basic tasks allotted to him at work, he also holds himself to a high professional standard. Outside of OIT, Joo-Ho has a passion for cars and is currently pursuing his Bachelor's Degree in Economics. He will be graduating in Winter 2019! We are so lucky to have Joo-Ho on our team here on College Avenue and we are sad to see him leaving us so soon. We are confident that his diligence and passion will take him very far in life. We are thrilled to present you with the Consultant of the Month Award, congratulations Joo-Ho! {mo}

Lindsey Kinard

November 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Having only worked here for a single semester, Lindsey has quickly become a model consultant. Always coming in to work with a smile and something fun to talk about, she not only brightens up the lab for her fellow consultants, but ensures patrons always leave happy. She has a knack for being proactive and is quick to resolve issues. Lindsey keeps on top of her duties and works hard to ensure the lab runs smoothly. She also quickly picked up dispatch duties and frequently volunteers to help out with tasks around the lab. Congratulations on being Consultant of the Month for November! {ab}

Steven Kinney

October 2003 College Avenue Consultant of the Month (Fall Semester)

Steve has taken coverage at just about any time the lab needed help. He has also proven to be very active while consulting, often doing rounds at less than 15 minute intervals. He is always on the ball, aware of what is going on in the lab, making sure that stats are taken, paper filled, and that policies are enforced. Since he started working for CCF at the beginning of the semester, Steve has made a difference, with his positive and proactive attitude and his desire to help out the labs and fellow coworkers. {rk}

Spring 2004 College Avenue Consultant Achievement Award (Spring Semester)

Steve Kinney is by far one of the best consultants we've had all year at College Avenue. Steve has been the "go-to" consultant all semester. He has often stopped by to work between classes just to cover part of a shift, or to take supplies to another lab. Steve is cheerful, and fun to work with -- making the lab environment warm and welcoming to users and co-workers alike. He has helped out by taking emergency coverage, but also distinguishes himself in working with management by taking the initiative to find people to cover open shifts during the times he's working and by working on special projects around the lab. Steve is always on top of things, enforcing policies, answering all questions and assisting users, coworkers and supervisors whenever the need arises. More than any other consultant this semester, Steve has gone the extra mile (or five) to ensure the smooth operation of the lab. Steve has made the biggest impact on the labs this semester, becoming a necessary part in the well-oiled machine that is the College Avenue Campus. {rk, mk, sk}

Spring 2005 College Avenue Supervisor Achievement Award (Spring Semester)

Steve has been one of the driving forces within the College Avenue management staff this semester. He has demonstrated great ability to get tasks completed as well as motivate others. He coordinated the hiring effort for College Ave this semester helping to ensure that we hired the best and the brightest. He agreed to switch around his schedule from primarily evening to morning shifts to help us fill needed openings in our schedule. He also did an excellent job maintaining the consultant shift schedules, working in conjunction with the other supervisors to ensure all shift were covered. Steve also maintained the staff machines ensuring they complied with CCF policies. Steve has been an indispensable member of our staff and it gives us great pleasure to name him our Supervisor of the Semester. {lw,mk}

Susan Kinney

October 2010 Livingston Consultant of the Month (Fall Semester)

Susan is a veteran consultant having been with us for a number of years. She has used her extensive experience to lead by example and assist our new consultants as they adjust to the position. She can be seen regularly touring the Lab and ensuring that things are running smoothly. While studious, she is sure to keep an eye on what is transpiring in the Lab and is always ready to help at a moment's notice effectively demonstrating her ability to multitask. She is a very friendly and supportive person and a pleasure with whom to work. Please join us in congratulating Susan Kinney on being named a Consultant of the Month for October 2010! {lw, ew}

Brian Kirby

Spring 2008 College Avenue Supervisor Achievement Award (Spring Semester)

Brian Kirby started working for the computer labs in September 2005, making him a veteran employee of the labs. After being promoted to Assistant Lab Supervisor last summer, it quickly became apparent that Brian would be a great addition to the management staff. Always willing to speak his mind in meetings, Brian is sure to voice the concerns of his fellow supervisors. He knows that it is diverse viewpoints that contribute to a healthy (though sometimes lengthy) debate. Brian also brings a certain energy and humor to every meeting which is appreciated by his coworkers. Brian can often be seen interacting with consultants or helping users with account problems. His outgoing personality makes him both a great mentor to the staff and go-to person in the lab. As supervisor in charge of the Performance Tracking System for College Avenue, Brian does an exceptional job. He makes sure that all guidelines are followed fairly and thoroughly. Brian keeps a keen eye on cross-campus employees by frequently reaching out to other campuses in order to resolve any possible discrepancies. He points out areas where the PTS can be improved by frequently offering solutions to the problems he sees. Brian is extremely dedicated to his job. His devotion is illustrated through how he is able to deal with difficult situations. For example, there have been several occasions throughout the semester when Brian had to respond to phone calls from consultants in the middle of the night. Despite being woken up from his restful slumber, Brian was able to take care of the issues that consultants reported. Brian is also the kind of person who is willing to brave wintry conditions. During the snow storm that closed the university down, Brian helped to make sure the lab was properly staffed and that all personnel were informed of the current state of the lab. Brian's commitment, good humor, and great attention to detail are just a few of the reasons he was selected as Supervisor of the Semester. Please join us in congratulating him on a job well done. {mm,bo}

Matt Klein

March 2014 ResNet Consultant of the Month (Spring Semester)

This month, we have the honor of recognizing Mathew Klein as our Consultant of the Month! Matt has been a great energy to work with this past year. Since the start of his office career last September, we've had the personal pleasure of seeing his passion and enthusiasm translate into fantastic customer service support for the many students, faculty, and staff members of Rutgers University. What's more, is that Matt has done an amazing job in discovering and containing a widespread RUwireless issue that occurred in March. When Matt arrives to his shifts, which he is frequently early to, he arrives with a hardworking attitude. Due to Matt's continued diligence and dedication he has recently been trained for the position of ResNet Escalation, a position we know he will thrive in. As a Junior at Rutgers University, Matt hopes to one day gain a Bachelor's Degree in Information Technology. In his free time, this cool cat casually enjoys playing bass guitar, hockey, and hiking across some of the most majestic of terrains! We're very proud of everything Matt has done in his past six months with NBCS, and look forward to seeing what more he has in store in the coming year! {sp}

Sam Klein

September 2017 College Avenue Consultant of the Month (Fall Semester)

Sam Klein is a fantastic consultant. He started to work for us in the Fall of 2015. Since then, Sam has become an esteemed consultant. He is ResNet certified and is always willing to go the extra mile for the labs. Sam has become quite the figure round the labs. He always helps the younger consultants and has a knack for being at the right spot at the right time. He is there when we need him most and never has any qualms about doing his job. During his CIT training, he impressed our supervisors with how well he was able to learn the material. Sam continues to impress CACC management with his superb work ethic and reliability. It is hard to believe that Sam has never been awarded Consultant of the Month before. It is an honor to award Sam Consultant of the Month for September 2017. Congratulations Sam! {jk}

Ronald Kleyzit

September 2016 College Avenue Consultant of the Month (Fall Semester)

Ronnie has been an integral part of the College Avenue Computing team. Since joining us this summer, he diligently trained as a CIT and consultant and continued on to achieve ResNet Dispatch certification before the start of the fall semester. Ronnie has familiarized himself with both consultant and dispatch procedures. He assisted dozens of patrons during SWAT weekend. Whether it is with walk-in tickets or covering emergency shifts he is always willing to offer a helping hand. We have recognized his strong work ethic and impeccable customer service skills and are happy to award him Consultant of the Month for September 2016. Congratulations and keep up the good work! {dc}

Michal Knapp

March 2010 College Avenue Consultant of the Month (Spring Semester)

Mike is one of the most reliable and dedicated consultants at CACC. He is always on time to multiple opening shifts each week, and he brings a genuinely positive attitude. Always eager to help out by bringing supplies to other sites, Mike is as committed to his coworkers as he is to the patrons. He keeps the supervisors informed about what is going on in the lab and he is an enthusiastic learner. While doing rounds, Mike interacts with patrons in a proactive way, encouraging them to use the consultants as a resource for assistance. No patron's issue goes unsolved and thorough responses are always graciously provided. Mike's approachability and friendly demeanor contribute to the College Ave consultants' excellent reputation. Thanks for being an outstanding employee! {fs,lj}

Spring 2010 College Avenue Consultant Achievement Award (Spring Semester)

Michal is one of College Avenue's most dedicated and hard working consultants, and it is with great pleasure that we celebrate him as our Consultant of the Semester. Mike goes above and beyond our normal expectations, and has done an outstanding job this Spring semester. Aside from being on time to all four of his opening shifts, he has possessed a consistently positive attitude. Every time he is working, Mike exhibits the attributes of a model consultant, all the while upholding a friendly smile that is contagious among the staff. During shifts, Mike eagerly does rounds, takes stats, and always gets his cleanings done promptly. These consultant expectations are nothing to brag about, but Mike's personality definitely is. He is a great problem solver and is very proactive in finding answers to questions, whether they be his, a coworker's, or a patron's. Mike has established great rapport with all of the supervisory staff by alerting us of potential issues in the lab and coming to us for help in appropriate circumstances. From making professors feel comfortable in the teaching labs to taking coverage when he can, Mike has really progressed into an excellent consultant. His positive and inquisitive demeanor is greatly appreciated at CACC. Great work, Mike! {lj,kb}

Nicole Koba

April 2003 Cook/Douglass Consultant of the Month (Spring Semester)

Koba, as she is so fondly known as here on Cook/Douglass, has been a role model of a consultant for her co-workers. She makes the labs a very pleasant place to be at when she is on duty. Koba is never late to her shift even though she lives an hour away, and puts the users with ease when she is around. Because of her experience teaching in a classroom, Koba finds it easy to show the users how to rectify their issues with their work or the labs. Thank you and congratulations Koba! {kt}

Julie Koft

Fall 2016 Cook/Douglass Supervisor Achievement Award (Fall Semester)

It is with pleasure that we announce Julie Koft as our Fall 2016 Achievement Award recipient for C/D! Julie had the fortunate opportunity to start in the labs as a first year student and so have more time than most to become thoroughly familiar with all the nuances of running the labs. After spending a year as an Assistant Lab Supervisor and working across multiple areas of lab responsibilities, Julie was promoted to Lab Supervisor this past summer. She has done an excellent job keeping on top of everything that must get done in the labs, including the tedious and mundane. Many of the routine parts of her job that can easily fall through the cracks are always done early. Invariably when collaborating on decisions Julie anticipates all the angles and has all the necessary information to make the best choices for the staff and patrons. She has also been enthusiastic about building the lab pride and community during off hours with lab improvements and activities for staff. Her welcoming demeanor makes it easy for the staff to approach her, and she is always a joy to have in the labs. Pat and I are happy knowing that the labs are in good hands with Julie. Congratulations, Julie! {ss}

Fall 2017 Cook/Douglass Supervisor Achievement Award (Fall Semester)

We are pleased to announce Julie Koft as our Fall 2017 Achievement Award recipient! A long tenure at the labs can lead some into complacency, but that is certainly not the case for Julie. Although she received the award last year as well, she has allowed nothing to fall by the wayside and only continues to improve the labs. Julie is unwavering in her attention to tasks and deadlines despite the repetitiveness of the semesters. She enthusiastically participates in trainings and on committees, provides superior input, and takes on every task she can possibly handle (and then looks for more!). Julie has been handling the scheduling at Cook/Douglass for the past several semesters and has perfected many of the tools and processes that are essential in that task. She continues to do a fantastic job making sure each consultant gets their fair share of shifts. It's no easy task and Julie sees to it that her staff is well trained in the scheduling process. With all the staff, Julie continues to be a leader, providing guidance and assistance to supervisors and consultants alike; she is a mentor in every sense of the word. Julie is looked upon with respect by both new and veteran consultants, as well as the full time staff. We are always proud of the way Julie comports herself in the lab. There hasn't been any situation, good or bad, which she hasn't handled with class. She is a cheerful and engaging person, and its common to hear her laughing with the staff. Julie upholds the fine tradition of excellence the Cook/Douglass campus labs enjoy, and we appreciate all she does. We are truly lucky to have Julie with us for so long. Congratulations, Julie! {pd,ss}

Romain Komorn

Fall 2002 CCF Overall Achievement Award (Fall Semester)

Romain Komorn, a valued member of the CAC Management Team for three+ semesters, has proven himself worthy of CCF's Overall Achievement Award by making contributions that have positively affected all of the Computer Centers. His passionate voice, his attention to detail, his programming ability, his organizational skills and his desire to widely interact with other staff members - consultants at his lab, supervisors across all the sites, the fulltime managers and programmers - has helped Romain set a standard that we hope many others may follow. Romain has worked on many projects and committees as a representative of the CAC labs. He has developed improved systems to help us keep better track of campus repair issues, printer maintenance statistics, and ITS issues. He has served on summer committees that evaluate and improve ITS and consultant evaluations, and has participated in many training sessions/classes for our staff. After two summers worth of participating in cross-campus training committees, Romain quickly began to take greater initiative in developing systems and applications to benefit CCF as a whole. Romain's first great splash was in creating the online testing systems used for the summer training of new consultants for both formal and one-on-one training. Under heavy demands from management to design a system that would be able to withstand testing nearly 300 new consultants, he was able to coordinate testing and debugging in time for the beginning of the summer training schedule. The new system not only ended the time-consuming task of printing and preparing hundreds of quizzes for all trainees, but it also saved supervisor time and energy that had previously been required for grading quizzes and entering test scores into the Consultant Database. He also incorporated the additional capability of sorting all test scores in a variety of ways to measure any possible combination of quiz statistics (scores, training section, wrong answers, etc.) that satisfied even the most "numbers-oriented" members of upper management -- which by extension, allowed trainers to see what areas needed improvement. Throughout the Fall, Romain has worked on a project - the Quiz Generator - geared towards helping all of the labs conduct technical evaluations and continual training classes more efficiently. The project's goal is to integrate a new specialized on-line testing system with other existing CCF systems, to save supervisors and managers time and energy needed to create and administer all the various types of our training and evaluation quizzes. Romain spearheaded this effort and has provided leadership and guidance for other working on the project with him. His passion for and dedication to CCF shows in his efforts to get this project off the ground and keep it going while meeting flexible deadlines necessitated by a middle-of-the-semester schedule. With this aim in mind, Romain conducts weekly meetings with his cross-campus committee members in an effort to maintain focus on such a large undertaking. Romain has coordinated this programming project in a manner never before seen within CCF. He insisted on professional design techniques being utilized. A vigorous design phase, a multi-member programming team, weekly reporting and meetings, regular backup of code, and worthwhile testing protocols were all implemented. While the final system is expected to be very useful to CCF, it is already clear that the methodology employed has been a huge lesson that CCF intends to continue in any future team projects. Though the focus here has been on Romain's committee and programming accomplishments, his other abilities should not be ignored. Clearly, over the last few years Romain has been one of the most outspoken and passionate members of the management team. He continues the trend set by a long trail of past Overall Achievement Award winners who also have been noticeably vocal. CCF cherishes those who speak up and show they care - especially if their input offers useful solutions more so than just pointing out problems. Romain speaks freely and wisely on many issues. Also, we cannot underestimate Romain's ability to interact with consultants, discuss situations with supervisors at other sites, nor converse with the fulltime staff. He does his best to get information from and pass information to all who matter. Romain pushes others to work to their maximum potential, and has high expectations of himself and his colleagues. His hard work on Quizgen is a reflection of his pursuit of the Mission, Vision, and Values of our organization by improving the systems with which we train and evaluate our staff - those who interact most with the University user community. In all his work and projects, Romain's keen attention to detail and the high standard of excellence he has set for himself and for his colleagues has been the driving force. These qualities are what have made all of his contributions thus far smashing successes. Jt ends this collaborative write-up with these final personal words: "Romain, my son, I fear too many words of praise may only lead you backwards down the twin paths of sloth and egotism. So, I shall say this mildly yet most sincerely, and be quite unlikely to ever again publicly repeat myself - You Have Done Well My Friend." {mk,jh,jt}

Sankeerth Kondapalli

October 2017 College Avenue Consultant of the Month (Fall Semester)

This is Sankeerth's third year working for the Computer Labs. Since his promotion to consultant, he has been a solid contributor around the lab. He always has a positive and cheerful demeanor. He makes it a point to say hello to his coworkers and talk to them about their day. Sankeerth is a friendly consultant that excels in customer service. He never hesitates to bring up issues to the attention of a supervisor. He on no occasion looks the other way when there is a question or concern. If he finds a problem, he will be sure to fix it or give a detailed explanation to properly document it. Sankeerth is the kind of consultant that we hope other consultants will strive to emulate. His punctuality and do the right thing mentality make him a cherished asset to the College Avenue Computer Labs. It is with great pleasure to honor Sankeerth as College Avenue’s Consultant of the Month! {jk}

Amy Kong

September 2006 Cook/Douglass Consultant of the Month (Fall Semester)

With no short supply of great consultants, Cook/Douglass is proud to announce Amy Kong as Consultant of the Month for September. Though surprisingly, Amy has never received COTM before, she most certainly deserves it for all her hard work around the labs. Whenever Amy is consulting we know the lab is in good hands, as she is always on top of everything. Amy is known around the lab as going above and beyond the duties of a consultant by consistently taking emergency coverage, bringing supplies to our satellite sites and helping the Supervisors in any way she can, not to mention that she is friendly and helpful and an overall joy to work with. Amy truly is a model consultant, and we are proud to have her on staff! Please join us in congratulating Amy, as she is long overdue for this honor! :-) [enk]

Fall 2006 Cook/Douglass Consultant Achievement Award (Fall Semester)

Amy Kong is one of Cook/Douglass' most dedicated consultants. Amy is one of many friendly faces you'll find around the labs and aside from being a great consultant; she's also a great friend. Amy has been with us since Fall 2005 and since that time she has proven herself as a great asset to supervisors, consultants and users. Amy is always willing to put it 110%, whether it is by lending a hand to a co-worker in need, going the extra mile to solve a difficult question for a user or offering to assist the supervisors when the lab is quiet. Aside from providing extraordinary customer service, and taking new consultants under her wing, Amy is notoriously known for going above and beyond typical consulting duties by acting as the eyes and ears of Loree when the Sups are not around. Amy is always more than willing to be the first to volunteer to bring supplies to our satellite sites or help out around the lab, and often notices and resolves potential issues before they become more serious problems. She consistently takes emergency coverage and assists users with even the most complicated issues with ease. When Amy is consulting, we know the lab is in excellent hands, which is why it's no surprise that all her hard work and dedication have not gone unnoticed. Congratulations Amy for being Cook/Douglass' Consultant Of The Semester! [ek]

Vamshi Konujala

April 2004 Busch Consultant of the Month (Spring Semester)

Vamshi, or as his coworkers call him, V, has proven to be a reliable consultant in a short time. He is polite to users as he greets them as monitor. V is enthusiastic about his work here at BCCC. Hired only half way into this semester to fill a gap in overnights he has demonstrated a willingness to help out and a desire to work. He has taken coverage at an inordinate level including shifts no one else would even look at twice. He has helped out his fellow consultants and also management on request by working shifts such as 8am on a Saturday morning and Saturday night Easter Weekend. We are proud of you and thank you for your contributions to BCCC. {ec, wll}

Kristen Koprowski

October 2008 Cook/Douglass Consultant of the Month (Fall Semester)

Kristen has been a wonderful addition to the Cook/Douglass staff since she first started here in September. Always early when opening, Kristen comes ready to work her shifts with a bright smile and cheery disposition. Additionally, Kristen has demonstrated a dedicated work ethic each day she's been on the job. Kristen is constantly volunteering to complete special projects, like running supplies to satellite sites or breaking down paper boxes, and consistently showcases her broad base of technical knowledge by answering patron's - and coworker's - questions with authority and kindness. Kristen's intelligent contributions to the Cook/Douglass team are valued and respected by her peers and supervisors alike. Thanks for being such a hard worker, Kristen, and for all that you contribute here at the lab. Congratulations, you are one of October's Consultants of the Month! {sr}

Fall 2010 Cook/Douglass Supervisor Achievement Award (Fall Semester)

We are pleased to announce Kristen Koprowski as the Cook/Douglass 2010 Supervisor Achievement Award winner. This semester, Kristen has been an outstanding member of our management team. She is dependable in her responsibilities and seems to always know just the right questions to ask to get the job done right. She is flexible with her time and clearly does all that she can to make sure that everything at the labs is taken care of. Despite the fact that her hours are limited, she makes the most out of every hour and has shown great initiative in volunteering for auxiliary projects, such as working on the video committee and teaching customer service training. Not only does Kristen willingly take on the extra work, but she always seems genuinely happy to do so. Additionally, her limited hours do not impede her ability to always stay on top of what is going on at the labs. Kristen's appears to enjoy herself when she is at work, and it makes working with her a pleasure. Congratulations, Kristen! {ss}

Christopher Koprowski

September 2011 Busch Consultant of the Month (Fall Semester)

Chris is unequivocally friendly to all of our patrons. He is extremely dedicated to providing amazing customer service to anyone that needs assistance in the lab. His personality makes him easily approachable and he always seems eager to help. His dedication to the job enables our patrons to rely on someone who is positive, upbeat, and reliable. {ad,wc,kp}

Spring 2013 Busch Supervisor Achievement Award (Spring Semester)

When looking for a fantastic supervisor who knows every detail about the job, one does not need to look further than Christopher Koprowski. Chris has been an instrumental part of the Busch supervisory team for almost a year now. He always makes himself available to his fellow supervisors and his consultants, helping them with more than just the job. Chris takes on the more tedious aspects of being a supervisor, compiling weekly stats and helping out with scheduling, in stride, always with a smile on his face. He has constantly proved himself to be completely dependable and reliable with any task assigned to him and has never faltered with his duties. Despite having a heavy course load that will be taking him into the Robert-Wood Johnson Medical School next year, he still manages to keep himself available for work and to complete anything given to him. Chris sets a new standard that all supervisors should aspire toward. Chris has made such an impression on his co-workers that Busch Lab Supervisor, Christopher Wombacher, was inspired to write about him: "Every so often we are gifted enough to make the acquaintance of someone who makes us feel privileged and honored to be in their company. A feeling greater still, knowing that the content of their character is sound and genuine enough to trust them implicitly. Even more wonderful than this, however, is the joy of counting that person amongst your friends, and being confident that they reciprocate in the same fashion. Christopher Koprowski is kind, jovial, unassuming, and compassionate. His work ethic is profound, and his contribution as an Assistant Lab Supervisor with the Busch team is nearly irreplaceable. Chris has formed a resilient and effective rapport with our consultants, and is a true ambassador for NBCS by representing the outstanding caliber of individual we rely on in a leadership role to the rest of the university. No half-measure is satisfactory, and Chris never thinks twice before devoting himself above and beyond the call of a certain task to ensure the outcome is outstanding. His expertise and focus in the workplace is balanced incredibly by his sense of humor. It is imperative to note that Chris' humorous anecdotes and comic observations do not detract from his professionalism in the slightest, but instead make for an extremely pleasant and uplifting environment for his compatriots; to the end that it is an absolute treat to come to work with him here! It is no doubt, then, that Chris was selected as the Supervisor of the Semester. It shows great esteem upon our entire organization that such a deserving individual is being recognized, and for that reason this award is just as much a celebration for the entire Busch team as it is Chris' alone. I feel confident in speaking for the rest of the Busch lab's supervisory and management staff when I wish him the sincerest best in all undertakings, including medical school! Finally, it is my ardent desire that his coming workload in the fall is not so strenuous as to keep him away from the lab for long. We all can't wait to work with you again soon, Chris! Thank you for all of your effort, and for the constant buoying of spirits that you instill in your very wake!" {al,cw}

Mariya Koroleva

September 2002 Livingston Consultant of the Month (Fall Semester)

Mariya has been working with the Livingston Computing for just over a year now. In that time, she has grown into one of the most experienced and enthusiastic members of our staff. This month, Mariya has been of great help to the lab and it's patrons. She has taken emergency coverages, assisted with software updates, and helped fill many of the open shifts on our schedule. Mariya has also taken a very hands on approach when assisting lab patrons and finding users in need of help before they come to the desk. We hope that Mariya will continue this high level of performance in the months ahead. Please join us in congratulating her. {cb, lw}

Matthew Korostoff

February 2009 College Avenue Consultant of the Month (Spring Semester)

Matt has established himself as a valuable asset to the College Avenue Computing Center. He is always willing to offer help whenever he can. Matt will cover a shift with only a moment's notice. However, the assistance that he provides us in the lab goes beyond coverage. He has participated in several projects geared toward making the lab more efficient as well as customer service friendly. For example, Matt proposed that the color printer be moved behind the consultant station in order to help patrons obtain their print jobs without confusion. He also makes delightful pictures and signs that are utilized throughout the labs on College Ave. Matt's willingness to help others is demonstrated by his ability to thoroughly examine a problem in order to help a lab patron obtain desired results. Matt's excellent customer service skills make him a model consultant to his peers at CAC. With that being said, we are proud to announce Matt Korostoff as our new consultant of the month! {bo}

Spring 2009 College Avenue Consultant Achievement Award (Spring Semester)

Matt is clearly one of our most well-rounded consultants. He always goes above and beyond the basic requirements of a seasoned consultant. He makes it a point to ensure that the lab is running optimally. Matt is always willing to bring suggestions to supervisors that are geared toward improving the lab. Throughout the academic year, Matt has come up with helpful signs and decorations that have made the lab more welcoming to patrons. Matt is always busy coming up with new ideas to bring to the attention of CAC management. Matt is currently working on a new bulletin board that will be put outside of the entrance of the Records Hall lab. Also, Matt enjoys utilizing his Photoshop skills for creating lab signs. Every sign he creates has a theme. For example, his consultant signs coincide with the season or an upcoming holiday. This demonstrates how he is willing to take the extra step to make the lab more patron-friendly. Aside from decorating the lab, Matt always goes above and beyond to help out any patron in need of assistance. He is willing to explore every potential solution in order for a patron to get desired results. Matt has definitely been one of our most enthusiastic employees throughout his tenure at CAC. He has certainly made it a joy for consultants and managers to work with him. With that being said, we are proud to announce Matt Korostoff as College Avenue’s Consultant of the Semester! {bo}

Fall 2009 College Avenue Consultant Achievement Award (Fall Semester)

Matt has been a consultant for quite some time at the College Avenue Computer Labs. He has made plenty of contributions that will not be forgotten. This award is rather bittersweet, because Matt will be leaving us at the end of the semester to pursue bigger and better things. He has always given his all here at College Ave in order to ensure that patrons who frequent the lab get the highest quality service possible. Matt has never shied away from offering suggestions that are geared towards improving the way in which the lab runs. Matt has also been an immense help in the area of signage. His artistic abilities will serve him well in any career that he pursues. We wish Matt the best of luck in his endeavors. He will truly be missed at CAC. We are honored to announce Matt Korostoff as our Consultant of the Semester. {bo}

May Kosaka

November 1999 College Avenue Consultant of the Month (Fall Semester)

May has been exemplary in enforcing policies at the lab, particularly the ever- difficult "no food" policy. She constantly tours the labs during her shifts seeking out users who need help. Additionally, May has helped the management staff on many occassions by taking emergency coverage shifts. {jg}

Evan Koufos

October 2012 ResNet Consultant of the Month (Fall Semester)

Since joining Resnet Office this past summer, Evan has be a valuable addition to the Office staff. Before working Office, Evan worked dispatch at Busch for 2 years. He can usually be seen working on some of the biggest tasks at Resnet Office: CIRTs, help@'s and ticket review. In this month's ticket review, Evan has reviewed over 1000 tickets! Evan is also very kind to other consultants and is very easy to work with, and he has now progressed to Escalation Consultant position in ResNet Office. Evan plans to graduate in May 2013 with a double major in Biochemical Engineering and Bio Mathematics. Congratulations Evan for being selected as the ResNet Office Consultant of the Month for September 2012! {ao}

Fall 2012 ResNet Consultant Achievement Award (Fall Semester)

Evan Koufos (ekoufos) Evan was originally hired by the lab in the Spring of 2010. He trained with the Help Desk during that same summer, and became part of the ResNet Office team in the summer of 2012. Evan has consistently provided good customer service across the board. He is always ready to take a question from the Help Desk, or answer a call from dispatch. He goes the extra mile and works on ticket review regularly. He has been a strong member of the ResNet office team, and has been a very dedicated employee since joining the NBCS consultant team overall. He very rarely requests off or calls out of his shifts. Evan will be finishing his Biomedical Engineering and Biomathematics major in the Spring of 2013. Congratulations Evan on being the ResNet Office Consultant of the Semester! {ao}

Minas Kousoulis

March 2004 ResNet Consultant of the Month (Spring Semester)

Minas is a senior majoring in computer science. He joined the Help Desk staff in 2001 and later joined the ResNet staff. He is a hard worker and is never too busy to handle a question from the Help Desk or from field personnel calling in on the phones. Minas takes morning shifts in the ResNet office, and handles requests from one or more Help Desk consultants smoothly. He is always the first to take a question from the Help Desk, and senior consultants often reach Minas first when calling in from the field to check the status of a problem. Minas handles every problem presented to him in an effective and efficient manner. He is confident and capable of tackling any call that comes to ResNet without hesitation. Minas is calm and assured when speaking to clients on the phone and getting to the root of their problem, and resolved many tickets this month. Minas is an excellent example of our office staff. "I appreciate working for RUCS, because I learned a lot, and gained knowledge I might not have otherwise learned," he said. Minas is also a former vice president and the current webmaster for the Hellenic Cultural Association. He is friendly, easy-going, and always willing take on new assignments at work. On top of all that, Minas is a very snappy dresser. ;) {rh, jl, jk, bb, jh, ja}

Jennifer Kovacs

March 2005 Cook/Douglass Consultant of the Month (Spring Semester)

Openings at Loree can be quite hectic, but when Jen works, everything seems to go very smoothly. She handles all problems with care and genuine interest. Jen is a very active consultant, always looking to see if any users need help. In the past few weeks, Jen has been very attentive to users needing help with the print release stations. Even before users come up to ask for help, she is already providing an answer. Jen is always willing and able to help any user no matter how major or minor the problem may be. We would like to extend our appreciation for all of Jen's efforts. As a consultant, she is polite, punctual, and very knowledgeable about all of the Lab's functions. Thank you! {cg}

Spring 2005 Cook/Douglass Consultant Achievement Award (Spring Semester)

Choosing a Consultant of the Semester is always hard at the end of the year. Many of our consultants put in a great amount of effort and dedication to the job that it seems unfair to just choose one. After careful consideration, we awarded Jennifer Kovacs with the Consultants of the Semester. Here are some of the reasons: 1) Dedication - Jen arrives to her morning shifts early and rarely puts her shifts up on the coverage page. 2) Responsible - Jen is very diligent when it comes to her consultant responsibilities, enforcing policies where needed. 3) Helpful - During the initial weeks of the print release stations, Jen was very keen in instructing users what to do. She helped alleviate printing confusion by guiding many users through the proper procedure. Jen is also one to help the supervisors, whether it be covering another site or bringing over supplies. We cannot thank Jen enough for her hard work. We will surely miss her efforts in ensuring that Loree runs smoothly. Congratulations! {cg}

Michael Kovalycsik

April 2006 ResNet Consultant of the Month (Spring Semester)

Michael joined ResNet in the Fall of 2005. He is a Busch Campus Field Staff member and has repetitively demonstrated high levels of customer service and technical ability. Michael is always friendly and courteous with his fellow co-workers. He has always been hard working in the field, troubleshoots problems to a great depth, and puts a lot of effort into his work. He is always on time for meetings and makes an effort to get to know his fellow staff members. Michael is a valuable asset to ResNet, and we are glad he is on board. {jw, rb}

Michal Krauthamer

April 2007 Help Desk Consultant of the Month (Spring Semester)

Michal has only been working at the Help Desk for a little over a semester, however she has quickly become a quality consultant. Along with picking up our sometimes difficult troubleshooting, she is always eager to help out her fellow consultants by taking shifts in an emergency when they are not able to make their shifts. Michal, a graphics design major at Mason Gross and former knives salesperson, enjoys, painting, drawing, reading, writing, listening to music, hanging out with friends and enjoys making and eating sandwiches. She considers herself a sandwich artist (but not the Subway kind). Keep up the good work, Michal! {kc}

Olga Kravchuk

February 2005 Busch Consultant of the Month (Spring Semester)

Olga has made her mark at ARC in the short time she has been working at the labs. She makes sure to be strict in enforcing all CCF policies, and does so in a straightforward manner. Consultants know that they can rely on her to help them out when needed, and she has consistently helped the lab out in taking coverage. The ARC management recognizes Olga's commitment to her work, and appreciates the effort she has put forth. {ts}

Crystal Lee Kremer

Spring 2018 College Avenue Supervisor Achievement Award (Spring Semester)

Crystal Lee Kremer is a valued member of the College Avenue Management Team. Since being promoted to SIT over a year ago, Crystal has always been the first to volunteer to cover a shift we have difficulty filling on the schedule. She routinely worked early shifts to ensure that there is a supervisor on duty when no one else is available. Her upbeat attitude makes her a pleasure to work with. When Crystal is at the helm, one can be assured that the labs on College Avenue are staffed and stocked properly. She has done her job diligently without complaint. Crystal's involvement on committees and special projects have made her an integral part of our team. Crystal's ability to handle tasks and meet deadlines with ease have certainly helped to keep College Avenue running smoothly. Since her promotion last summer, she has developed into one of our go to staff for handling issues. She has also done an admirable job of balancing school, work, and her passion for powerlifting. Speaking of powerlifting, Crystal placed first in the New Jersey Collegiate Invitational and fourth place in the Collegiate Nationals in her weight class. This is probably why she has no problem supporting the backbone of College Ave while on duty. We are so proud of what she has accomplished over the past year. It is hard to believe that she will be leaving us in a matter of weeks, because she has not slowed down since her promotion. This exemplifies one of Crystal's special qualities of seeing things through until the very end. It has been an honor to have Crystal on our staff these past two years. We are very excited for her next chapter in life and wish her the best of luck. {bo,kxs}

Brenna Krieger

November 2007 Cook/Douglass Consultant of the Month (Fall Semester)

This month we have selected Brenna Krieger as November's consultant of the month. Brenna's outstanding work ethic and consistent performance made her an easy choice for this award. Every time she works at any of our satellite sites, we can be assured that everything is going perfectly. She has shown exceptional abilities in following procedure and communicating with management. With a major as demanding as hers, she still manages to show up to every shift on time and conduct herself with professionalism and courtesy to the patrons of the lab. Even after working here for more than a year, she has continuously shown unwavering consistency in her performance, and because of this, she is more than worthy of this award. {lm}

Amanda Krips

March 2009 College Avenue Consultant of the Month (Spring Semester)

Amanda is by far an outstanding consultant. She is truly a valuable asset to have here on College Ave. Amanda is always willing to assist CACC whenever she has the opportunity to do so. For instance, she used her artistic talents to redesign the RSC whiteboard. She is also able to cope with a wide array of difficult situations that range from IML confusion to dealing with unruly patrons. Although she primarily works at our remote sites, Amanda keeps management well informed with any issues that may occur. Her cheerful personality makes her very approachable to those who utilize the labs. Furthermore, she always makes sure to provide patrons with the best information possible so they can get the right solution to any problem. It is for these reasons that we are proud to announce Amanda Krips as College Avenue's Consultant of The Month for March 2009. {mi,bo}

Noel Krommenhoek

September 2012 Busch Consultant of the Month (Fall Semester)

Noel has proven herself to be a very valuable addition to the team during her very first month here. Since her induction into the ranks here at Busch Labs, Noel has taken off at a full-on sprint. As a member of the ResNet team, Noel has performed exceptionally well on tickets, and has learned the ropes of network troubleshooting at an incredible rate. She puts forward a tremendous effort, and for that reason, is an excellent representative of Busch labs. Her professional handling of her ResNet duties and her Lab responsibilities are obvious to everyone who works with her. The lab is always guaranteed to be in excellent shape whenever Noel is working. She reflects great credit on NBCS, and her attitude towards helping patrons in the lab and ResNet users in the dorms is what we look for in every consultant. Congratulations, Noel, on CoTM, and keep up the great work! {ak,cw,pp}

Fall 2012 Busch Consultant Achievement Award (Fall Semester)

Noel Krommenhoek interviewed to become an ARC consultant in the spring, and immediately impressed the supervisors here on Busch. Even though we saw a great deal of potential in her as a member of our labs team then, we had no idea that she would grow as a valued member, performing multiple roles, as quickly as she has. Noel performed exceptionally well during SWAT, and moved directly into a ResNet Dispatch position. She learned the technical aspects of the job quickly and totally. Noel is constantly out and about in the lab, taking stats, doing rounds, cleaning computers. She's the type of consultant who you need to search for in the lab in order to see her because she's never just sitting in the consultant station. Her proactive attitude is exemplary, always looking for something extra to do. Beyond that she is approachable, attentive, and is a paragon of proper lab policy. Her ability to improve in her capacity for NBCS so rapidly is what truly sets her apart. In a very short period of time, her level of skill and customer service have already met, if not surpassed, the levels of some of our more veteran consultants. Congratulations, Noel, on your Consultant of the Semester award, and thank you for all of your hard work. We look forward to seeing you flourish further within the organization! {cw,al}

Scott Kronberger

April 2013 Livingston Consultant Achievement Award (Spring Semester)

Scott started working with the Livingston team last year and has been applying his superior customer service skills to provide patrons with top notch assistance that leaves no questions unanswered. He does whatever it takes to tackle tough obstacles and find solutions to them, all while remaining calm and collected. Scott's pleasant demeanor keeps patrons at ease even during difficult times. He has shown that we can trust him to take care of the labs during its busiest and most demanding hours. Whenever paper needs to be delivered or a paper jam needs clearing, he is always the first to volunteer and completes the task with utmost enthusiasm. Scott's willingness to learn, excellent work ethic, and sincere dedication to the labs, have made him an easy choice for this award. Please join us in congratulating Scott Kronberger on being named an April 2013 Consultant of the Month for Livingston! Congratulations and keep up the great work! {nk,lw}

Taras Kryzh

October 2016 College Avenue Consultant of the Month (Fall Semester)

Taras Kryzh has been a great addition to the College Avenue labs this semester. Hired over the summer, Taras has focused on being as successful as he can here. Taking coverages, diligently taking stats and rounds, he always puts in 100% during his shifts. Taras is also always in-tune with what is going on around the labs which makes him a very attentive consultant. Being informed on what's going on in the labs, Taras has been able to help the lab patrons and his peers whenever issues arise. Whenever Taras is unsure of something he always reaches out to the supervisory staff. His shifts are usually at the Academic Building and at Alexander Library. Through his work ethic Taras has proven to be a very dependable consultant to the lab patrons, supervisors, and fellow lab consultants. Having such a consultant at the Academic Building has made the transition to a new lab enjoyable and easy for supervisors and management. This is why we are proud to award Taras Consultant of the Month! {jl}

Cheng-Tung "Duncan" Ku

September 2006 Cook/Douglass Consultant of the Month (Fall Semester)

At Cook/Douglass, we are blessed to have many wonderful consultants. Choosing a Consultant of the Month is always a difficult task here, but we had no problem awarding Cheng-Tung " Duncan" Ku, COTM for this September. Whether he's keeping C4, Dcent or Dlib in order or watching the printer queue from " Duncan's Dungeon" at Loree, every supervisor knows the labs are in good hands when Duncan's working. He was a great help throughout the summer, and proved that the hectic first few weeks of school wouldn't stop him from being a super consultant. He helps new consultants whenever they need it, and he always comes into the office to see if he can help a supervisor with something. He's one of the friendliest, most knowledgeable, and most proactive consultants I have seen in my three years here. He's an absolute joy to work with (and pretty funny too!). This recognition is a long time coming, and I'm so proud to share it everyone. Congrats Duncan, and thanks for everything! [lmo]

Spring 2007 Cook/Douglass Consultant Achievement Award (Spring Semester)

Cook/Douglass is filled with many great consultants who go above and beyond to keep the lab in order. Unfortunately only one consultant can be awarded Consultant of the Semester for Spring 2007. Though it was a hard decision to choose this semester's COTS, there is only one consultant who has a computer named after him - Duncan! Frequently spotted at Lorprintpc, also known as "Duncan's Dungeon", Duncan is always willing to lend a hand around the labs. Whenever we activate the Cook/Douglass Super Consultant Alarm, Duncan jumps at the chance to take emergency coverage, or deliver supplies to the sites despite what he's currently doing - at any site - equipped with his intellect, wit, and superior consulting prowess, we know the lab is in excellent hands. Congratulations Duncan, you are an inspiration to all - keep up the great work! {enk}

Valentin Kudryashov

October 2014 Help Desk Consultant of the Month (Fall Semester)

Valentin, or Val as he likes to be called, is a class of 2018 Freshman currently taking courses to start his Finance major. This is Val's first semester working at the Help Desk, and in his brief time as a consultant, has already made a great impression with his Supervisors. The Help Desk is enlivened by Val's positive attitude while he is on shift. Val's previous experience with customer service at an account firm has helped him provide outstanding service to those calling in to the Help Desk. Val's interests include playing and watching basketball, cars, and, most recently, building computers. The Help Desk supervisory staff is excited to see the great things Val accomplishes as he continues to learn and grow in his position. We would like to thank Val for the outstanding work he has already completed and congratulate him on becoming Help Desk Consultant of the Month! {kn}

Gaurav Kumar

September 2010 Busch Consultant of the Month (Fall Semester)

We've always known that Guarav is a smart fellow with a nice technical foundation, but he just wasn't able to get shifts! Now that he's finally in the consultant station, we don't want him to leave. After seeing him work last semester, the summer, and this past month, we realized just how much we need him. Gaurav's cheery personality and can-do attitude makes him an exemplary consultant, and a model for all other consultants to follow. Not only that, but his quirky connections to the lab (leaving packs of chocolate milk in our fridge and stowing a bike outside of ARC even though he's a commuter- more on that later) makes us enjoy working with him even more! Gaurav does it all. He comes into work everyday with a can-do attitude and will proactively help us keep the lab running well. Upon being promoted to a ResNet consultant, Gaurav was so dedicated to his craft that he brought a bike to permanently keep on campus so he could efficiently make it to the helpless students of the Busch Campus. Famous for his curly hair, Gaurav charms the users he is dispatched to with his technical prowess and ability to solve problems. At the risk of sounding too cliche, Gaurav is an extremely exceptional person. With the technological expertise to tackle any lab issue, whether that be recovering a patron's lost file or disassembling our electric stapler to see what's s broken, Gaurav easily can handle almost any lab issue without aid. What might be more remarkable though is that his best qualities lie in his manners. With a continuous smile and willingness to help others, we salute Gaurav for always being there to be of assistance.

Fall 2011 ResNet Supervisor Achievement Award (Fall Semester)

Gaurav started working in the Busch labs as a consultant in Spring 2010 and made an immediate impression. He was complimented for his great customer service skills and his supervisors remarked that there was no problem Gaurav couldn't handle. He started training for ResNet Office at the end of Fall 2010, stood out among other consultants and he was promoted to ResNet Office in Spring 2011. Gaurav's wealth of information on Android, Mac, and Linux systems made him the go-to guy around the office for non-Windows problems, and he was promoted to Supervisor in training by the end of the semester. As a ResNet Office Supervisor, Gaurav's skills continue to be refined. This semester Gaurav continues to set himself apart by making frequent recommendations to adjust help@ response emails and working extensively on investigating and documenting RUWireless issues. Gaurav provided a detailed report on Backdoor.Tidserv, one of the most pervasive computer infections seen in Rutgers in a while, and he remains the definitive resource for Android devices. He can often be seen in the Help Desk working with walk-in clients, always keeping them informed on what is going on and offering solid advice to their questions. Gaurav will be finishing his BA in General Physics in Fall 2012. Congratulations, Gaurav, and keep up the good work! {bb,la}

David Kwon

March 2005 Busch Consultant of the Month (Spring Semester)

In his second semester at Busch, Dave Kwon has proven himself time and time again to be savior of many at ARC, consultant and supervisor alike. When we need a shift covered, Mr. Kwon has often volunteered to take the shift, even if it means his 3rd overnight in a week. But it's not just the fact that he covers a lot of shifts that makes him a good consultant in our eyes. Dave is dedicated and is willing to go out of his way to help others. He may be a quiet person, but we certainly have noticed his work. Dave, your constant willingness to take coverage is commendable. For this (and allowing us to sleep at night), and your hard work, we would like to congratulate you as Consultant of the Month. Thanks for all that you have done! {jl,wll}