Home Faculty/Staff Students Computing Labs

OIT Student Employee Recognition Program

Previously Honored Consultants – L

Hamdi Lababidi

September 2018 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to announce Hamdi Lababidi as our Level 1 consultant of the month for September! Hamdi has been a valuable asset to our team during the temporary period with his assistance in taking difficult calls and effectively assisting users in a positive and friendly manner. When asked about what he enjoys the most about working with the Help Desk, he said he really likes the satisfying work environment. The resources that are available to consultants and the access to upper-level assistance helps to effectively assist users. He also appreciates how the Help Desk is flexible with academic schedules. Some goals Hamdi has for the rest of his time with us are to receive certifications in as many positions as he can and to some day become a supervisor! When he's not being a stellar consultant, Hamdi takes classes for his major in Pharmacy and works on computer hardware projects to practice troubleshooting technical issues. Some other hobbies of his include basketball, soccer and writing. We are very impressed with his work ethic and attitude-congratulations Hamdi on your award! {aa}

Justin Lai

September 2003 Busch Consultant of the Month (Fall Semester)

Since joining the Order of ARC, Justin has shown an extraordinary commitment to his duties as consultant. He consistently tours the lab enforcing the often-violated Food and Drink policy and makes sure the lab is in a neat and presentable form. He makes himself available to users when in the consultant station and maintains an amiable rapport with both users and his fellow coworkers. We're glad to have Justin in our midst and are proud to name him Consultant of the Month. {ts,tm}

Spring 2005 Busch Supervisor Achievement Award (Spring Semester)

When we think of Supervisor of the Semester, we think of a person that has gone above and beyond the normal expectations of a supervisor, someone that has made the lab and how it runs an important part of them. This is definitely true for Justin Lai. Throughout the semester he has gone well above and beyond the call of duty. Whether he is calling all of the consultants to try to get them to work in the snow, or walking to the lab in the middle of a snow storm to post closing notifications, he has always been there for us. He also made sure that hiring went as smoothly as possible for us this semester. Although, it was not his primary responsibility, Justin conducted more than his share of interviews. In addition to that, Justin made sure that ITS emails for merits and demerits went out in a timely manner so that they would not be forgotten or lost in the cracks of a busy semester. He is always on top of the supplies that we have in the lab, and makes sure that more are ordered if they are needed. He is also constantly checking on down machines and printers to ensure that the labs are running as close to fully operational as possible. Through all of this, he is always willing to help out a consultant that has questions or a supervisor that needs a hand. Justin has very high standards for himself and what he expects of his fellow supervisors. He pays careful attention to detail and he always follows through on his projects. In his time as a supervisor, he has really matured into the position. Justin's friendly attitude and energetic manner make him a great person to work with. That you for your hard work and dedication. Congratulations Justin, you have definitely earned the Busch Supervisor of the Semester award. {mnb,wll}

Mitchell Laird

September 2007 Cook/Douglass Consultant of the Month (Fall Semester)

With so many amazing consultants on the Cook/Douglass campus, it is always difficult to choose consultant of the month. This month, the honor goes to Mitchell Laird an honor that is long overdue. His manner of balancing professionalism with exuberance is welcoming to both lab patrons and other consultants. The satellite labs are kept in perfect order when he is on the clock and he never misses a beat while enforcing policy. He never hesitates in helping the lab by taking those late night emergency coverage shifts or helping to the supervisors. For over a year now, Mitchell has proven to be a model consultant and deserves to be this month’s Consultant of the Month. Please join us in congratulating Mitchell for this achievement. {pd}

Vikrant Lal

April 2001 Cook/Douglass Consultant of the Month (Spring Semester)

Vikrant is possibly Loree's friendliest consultant, and certainly its most effervescent personality. Vikrant provides excellent service to users, is highly approachable, and always leaves the desk and goes out of his way to provide his special sterling brand of service. Vikrant is easy to work with, is always offering to help out and constantly keeps the lab in tip top shape when he is working. {sn}

April 2002 Cook/Douglass Consultant of the Month (Spring Semester)

It seems pretty clear to everyone that Vikrant enjoys being a consultant; his cheerful attitude infects everyone working with him, and his way of interacting with users is light and friendly. Nevertheless, Vikrant is reliable and very self-sufficient, doing extra chores around the lab, letting supervisors know when there's something missing and helping to keep the lab running smoothly. Vikrant sets a good example for other consultants to follow. {nl}

Sam Lall

November 2000 Cook/Douglass Consultant of the Month (Fall Semester)

Even before Sam was officially hired by CCF, he showed a true dedication to learning. He often volunteers to help out in the lab beyond his official duties, and will never be less than early for his shifts. Sam has a laid back and calm demeanor, and an abundance of patience, which allows him to keep his cool with even the most difficult lab patrons. {ss}

February 2001 Cook/Douglass Consultant of the Month (Spring Semester)

Sam is an excellent consultant. He is always ready to help out, and cheerfully goes beyond what is required for the job. Sam always remains calm, never stressing, no matter what is going on in lab, and his even-keel , yet quirky, disposition makes the lab a more pleasant place for both users and his fellow consultants. Sam is resourceful in solving problems, and always provides excellent service. {sn}

Fall 2001 Cook/Douglass Supervisor Achievement Award (Fall Semester)

This semester when Sam was promoted, he had no idea what he was getting himself into. After an unusual summer, Sam spent several weeks as the only Assistant Supervisor on duty. He enthusiastically participated in all aspects of running the labs and met the demands of the extra responsibilities. Though Sam commutes a long distance each day, he is always willing to come in when needed to help out a fellow supervisor, a consultant, or the lab in general. It is not unusual for him to go out of his way to offer the extra little bit of help, and consequently does an excellent job of promoting positive morale and keeping everyone happy. Sam's good nature allows him to have good relationships with the staff. Sam demonstrates his dedication to the lab through his hard work, and it is evident how much he cares for the Cook/Douglass labs. {wl, ss}

Demetrios Lambropoulos

Fall 2015 Help Desk Consultant Achievement Award (Fall Semester)

Demetrios, or Dem as he is sometimes called in the Help Desk, is a stellar employee and not only learns a lot at the Help Desk but also brings a lot of helpful aspects to the group as a whole. He is the Help Desk's Level 2 Consultant of the Semester and it is a much deserved recognition. Dem started working in the Help Desk in Fall 2014 and is graduating in the Spring with a degree in Electrical Engineering. His advice for both new and veteran consultants is for them to try new things. Specific advice he has for Level 2 Consultants is to work at the front station as often as you can since you learn a lot more hands on knowledge at the front station. Some of his favorite things at the Help Desk include the environment and the people of the Help Desk along with the attitudes of the people he works with. Dem enjoys when he gets to learn random tidbits about technology and assorted wireless knowledge. Some of his hobbies outside of work include video games, playing guitar, and programming. As for academics he is currently doing some research in reverse engineering with the computer engineering department. He is a stellar addition to the Help Desk and we are happy to have him. {sm}

September 2016 Help Desk Consultant Achievement Award (Fall Semester)

The Help Desk is pleased to announce Demetrios as our Summer 2016 Application Support Consultant of the Semester! Demetrios has been working in Application Support since March of 2016. He consistently works diligently and effectively. Most recently he worked an average of 30 hours a week for the duration of the summer. During nearly every shift, Demetrios would ask the supervisors if there was anything that needed to be done, and whenever there was, he'd often see to it that the task was completed during his shift. He recently started a PhD program with the Computer Science Department, and expects to complete his PhD in the next 4 years. His contributions to the Help Desk and Application Support are greatly appreciated. Congratulations! {AC}

Caroline Lane

September 2013 Help Desk Consultant of the Month (Fall Semester)

Caroline started her employment at the Help Desk this summer, as a temporary transfer from the Newark Help Desk. From her first day, Caroline approached her new position with a beaming confidence that was well received by the users she assisted. When Caroline was faced with a difficult call, she worked diligently and patiently to find a solution. Caroline's ambitiousness was evident with her excellent coverage and staffing assistance. She was one of the first consultants to volunteer to staff the Help Desk during our extended hours for the UMDNJ integration. Caroline would often staff the front station, and serve as a stellar first impression for the walk-ins at the Help Desk. Not only was she an excellent problem solver, but she also had the ability to brighten the room with her positive attitude. In addition to working at the Newark and New Brunswick Help Desks, Caroline also plays on the Rutgers Softball Team. She is currently studying for a degree in History, and upon her graduation in 2015 she wishes to get a job as a high school history teacher and softball coach. Congratulations, Caroline! {em}

Nathan Langford

March 2001 Cook/Douglass Consultant of the Month (Spring Semester)

For being his first year at Loree, Nathan is a surprisingly competent and astute consultant. He is highly approachable to users, his explanations are accurate and easy to understand. Users are not intimidated by Nathan and enjoy seeking assistance from him. Nathan sometimes goes beyond the job in the fixing of machines and reporting problems in the lab. Nathan does his job efficiently and quietly; there are rarely problems in the lab when Nathan is working. Nathan is a model of a good consultant. {sn}

Hans Lao

September 2009 Cook/Douglass Consultant of the Month (Fall Semester)

Hans has only recently joined our team at Cook/Douglass but has proven himself to be a very capable consultant. Hans has managed to learn almost all of the ropes of consulting in a short period of time, and whenever he does not know something, he makes sure to find out the answer so that he can apply it in the future. Hans has also gained the notice of patrons, who have offered praise for him and his excellent computer and customer service skills. Overall, Hans’s consistent and methodical approach to consulting impresses the supervisors. We continue to expect great things from you, Hans! Congratulations!

Spring 2011 Cook/Douglass Supervisor Achievement Award (Spring Semester)

Over the past two semester, Hans has really grown into his roles as Assistant Lab Supervisor and Repair Supervisor. Hans has demonstrated himself to be particularly trustworthy and reliable as a supervisor. When considering problems, he takes the time to think over the situation and respond effectively, often displaying patience and care to get his ideas across. This is especially important in working with the consultants and training the SITs, as is his relaxed but professional demeanor and his confidence. As Repair Supervisor, Hans assesses and reports problems in a timely manner and generally does a great job keeping the labs up and running as much as possible. His initiative to learn more and become a better supervisor is appreciated; most recently, he has started the process to become ResNet certified in order to understand that area of our services better as well as help with dispatch during busy times of the year. During the past two months, the C/D labs have been particularly busy preparing both the new Laptop Lounge and for Rutgers Day, and Hans was instrumental in getting both up and running. Congratulations, Hans, on being chosen for the Spring 2011 Achievement Award! {pd,ss}

Fall 2013 Cook/Douglass Supervisor Achievement Award (Fall Semester)

In his last semester, Hans has really stepped up to the plate to lead the supervisory staff at Cook/Douglass. There's very little that is going on at Cook/Douglass that Hans isn't aware of. He has taken charge as a leader and projects an attitude of personal responsibility. Commanding respect from all the supervisors reporting to him, they truly value Hans leadership and guidance. He doesn't hesitate to mentor both supervisor and consultant whenever the opportunity presents itself, and he has no problem disciplining staff where needed and takes that responsibility seriously and in a no-nonsense manner. When a consultant has met with Hans they will certainly know what they need to do to improve their performance because he'll leave no stone unturned. Whenever volunteers are asked for he is the first one to say "I'll do that" or "I'll take care of it." At various times, Hans has enthusiastically volunteered to be the student representative to the Communications Committee, assisted with the NBCS webpage redesign, and created a ResNet t-shirt design, as well as countless tasks specific to Cook/Douglass. We appreciate all the work he has done in these areas, as well as his contributions to hardware, repair, and ResNet. Sadly, Hans is leaving us for greener pastures in December. We hope you will join us in wishing him all kinds of success and congratulate him on a job well done! {pd,ss}

Wilson Lau

April 2002 Busch Consultant of the Month (Spring Semester)

Wilson has been an immense help on Busch this past month by taking numerous coverages. His attitude towards his work is commendable. He promptly attends to users, takes stats, changes toners and also helps out with projects. Many of Wilson's coworkers have taken the time to let us know what a great help he has been to all of them. Keep up the good work and best of luck with reaching your merit goal. {sk}

Gabe Laverty

November 2008 Cook/Douglass Consultant of the Month (Fall Semester)

We have so many great consultants working on the Cook/Douglass campus that it is often difficult to choose one that stands out among the rest. This month, we recognize Gabe Laverty as our consultant of month. Gabe has exemplified the best traits of a great lab consultant. While working at Loree, he is rarely found behind the consultant desk as he is always doing rounds and helping patrons in need. He spends enough time with the patrons in the lab to assure that their questions are answered and their problems are solved. Never content with just sitting around when the lab isn't busy, Gabe is always looking for more to do. He is always willing to help a fellow consultant by taking last minute coverage and assisting in solving issues in the lab. He has become a friendly presence in the lab and a valuable asset to our staff. We are proud to announce that Gabe is our Consultant of the Month for November 2008. Congratulations! {lg}

Liam Laverty

November 2015 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to announce Liam Laverty as the Level 1 Consultant of the Month! Liam is one of our new consultants and has proven to be an excellent and diligent consultant since joining the OIT staff in the Fall of 2015. He is consistently going above and beyond to provide exceptional customer service to all users who call in to the Help Desk. Liam consistently displays a positive and friendly disposition in the work place. Liam's favorite part of working at the Help Desk is the interaction amongst the staff and he says, "Everyone is really awesome and because of that it makes work fun". Liam is currently pursuing an IT major with an expected graduation date in 2017, and as any good IT major, enjoys browsing the interwebs in his free time. He also likes to yo-yo and hang out with friends when he isn't studying for his Data Structures class. When asked what piece of advice he would offer a new consultant, Liam suggested to never be afraid to ask for help as the goal is to help the user efficiently and correctly. We thank you for being an amazing consultant and for your hard work. Congratulations Liam! {bb}

October 2016 Help Desk Consultant of the Month (Fall Semester)

We are proud to award Liam with the Application Support Consultant of the Month award for October 2016! Liam has worked with the Help Desk for the past year and has quickly risen through the ranks to become a Supervisor in Training. Liam is eager to tackle new projects and does not hesitate to find additional work. Working in Application Support, Liam has had to handle several outages while also providing excellent customer support for after hours calls. Liam is currently a senior majoring in Information Technology and Informatics. Liam's favorite part of working at the Help Desk is the chance to meet many different people. He finds the staff extremely friendly and helpful. Outside of the Help Desk, Liam enjoys working on coding projects, yoyoing, and hanging out with his friends. Liam's tip for new consultants is to learn as much as you can and to never be afraid to ask questions. Please join us in Congratulating Liam on being the Application Support Consultant of the Month. Keep up the good work! {yp}

Spring 2017 Help Desk Consultant Achievement Award (Spring Semester)

Liam is an experienced consultant and supervisor with many impressive talents. While he's being recognized for his contribution this semester as an Application Support consultant, he also devotes significant effort to all of the many things he's involved with here at the Help Desk. He works primarily overnights in Applications Support; this suits him well, as the environment affords him time to concentrate while splitting his attention between his code and Nagios when things are calm. Of course, things are not always calm in Applications Support - when issues do rear their heads, we can rely on his bulk of experience to guide him and his coworkers through. Along with the hard work he puts into regular Applications Support responsibilities, Liam is also very passionate about programming. This semester he made time during his shifts to work on a special project: a display for the TV screen in the Help Desk featuring a news feed, weather reports, bus information, and more. After hours and hours of hard work, the project came out wonderfully; although it's still undergoing some finishing touches, it already looks fantastic. In addition to being a capable programmer, Liam is known among his coworkers as a connoisseur of Internet humor. Other hobbies he loves include yo-yoing and customizing his Linux install. Liam will be graduating this semester with a major in ITI and a minor in Business. We will miss him and wish him luck. {ac,jd}

Edmund Law

September 2016 Cook/Douglass Consultant of the Month (Fall Semester)

We are incredibly excited to award Edmund Law Consultant of the Month for September 2016! Edmund joined the Cook/Douglass Computing Center's team in 2014 and we couldn't be happier to have him! Since the beginning of the temporary period, Edmund has been working diligently here at the labs. As a veteran consultant, Edmund has always been more than willing to lend a helping hand to any new consultant nervous about their first shift. As a ResNet dispatch certified consultant Edmund has shown incredible patience and diligence when handling tickets. If he comes across an issue he is not entirely aware of, you can count on Edmund to tediously research the issue until he finds a solution. Edmund is a very dependable and hard working person and we owe him many thanks for his contribution to the Cook/Douglass Computing Center. Thank you Edmund for all your help! Congratulations and keep up the great work! {ce}

Jimmy Le

November 2014 Livingston Consultant of the Month (Fall Semester)

Jimmy Le has been a staple of our consultant team since he began working here last fall. Even in the toughest of situations, he sticks to his "hands on approach" when assisting patrons. Personable and hardworking, Jimmy can always been seen around Tillett performing his rounds, maintaining the printers, or attending to the ever dangerous supplies table. Having taken on the added responsibility of becoming a newly certified Dispatch Consultant, Jimmy's mettle has been tested by numerous walk-ins which have forged him into a great consultant. In recognition of his hard work, we congratulate Jimmy Le as a Livingston Consultant of the Month for November 2014! {rw,lw}

Fall 2016 Livingston Supervisor Achievement Award (Fall Semester)

Jimmy was promoted to Assistant Lab Supervisor in September 2016 and has since taken to managing and revamping nearly all of Livingston's supervisor tools. He has consistently proven his outstanding work ethic by handling late nights and early mornings to ensure our systems are all running correctly. Jimmy quickly undertook a large scale project to overhaul our statistics system, where he coordinated with the system administrators for Rutgers OIT to completely automate the way we record statistics. He has also been responsible for maintaining and updating our computer cleaning database for consultants, as well as creating a very user friendly staff web page. He also works behind the scenes helping to prepare materials for our dispatch staff to ensure they have the information they need to succeed. Jimmy's friendly personality is apparent from the moment you meet him and he has made an excellent reputation for himself among consultants as well as his entire management team. His artistic skills with the whiteboard can lighten anyone's mood, no matter how gloomy the day is. Going above and beyond job requirements is something at which Jimmy truly excels. Not only does he perform his duties to the best of his ability, but he has recently taken the initiative of redesigning the main front facing website for OIT. His passion for web development really shines through as he settles for nothing less than perfection and has worked with many others in OIT to achieve this. Jimmy's remarkable work ethic, superior technical prowess, and drive for innovation have earned him the honor of Livingston's Supervisor of the Semester award for Fall 2016. Congratulations, Jimmy! Keep up the great work! {nh,lw}

Trung Le

September 2015 Consultant of the Month (Fall Semester)

If you were ever in dire need, and suddenly an Angel appeared to help you, then you know how we feel about Trung Le. Trung joined the RBHS-N Lab work-study team in 2013, as a graduate student in the Physical Therapy program of SHRP (School of Health Related Professions). Trung was experienced in providing a high level of support services, since he had been a Biology tutor during his undergraduate work at Rutgers. In early May 2015, the RBHS-N Lab was facing a staff shortage in the coming summer months. Fortunately for us, Trung offered his services. Little did we know that a sudden staff sick leave would make the situation nearly catastrophic! However, with his low key, calming voice, Trung easily assumed a major Lab role during the entire month of June, providing all RBHS-N doctors, staff and medical students with the high level of support only expected of full-time OIT Lab staff. He continued this excellent support during July and August, until the staffing crisis abated. When Fall classes started, Trung supplemented our Lab staff services again, by training the new medical students who joined the RBHS-N work-study team. Trung provides these new students with the best example of customer service and technical skill. In addition, we can always count on him for reliable and detailed feedback on issues, and suggestions for ways to improve Lab services. {ms}

Ben Lee

November 2004 Cook/Douglass Consultant of the Month (Fall Semester)

Anyone who has ever worked with Ben quickly becomes aware not only of his strong work ethic, but also of his extremely pleasant personality. Ben is a great asset to the lab as he frequently takes emergency coverage; he is respectful of lab patrons and takes their questions seriously. Ben is always found actively seeking solutions and following up on problems. He takes initiative and responsibility in demanding situations, such as stocking up sites with supplies. We are happy to name Ben as one of our Consultants of the Month. {ma}

March 2005 Cook/Douglass Consultant of the Month (Spring Semester)

Enthusiasm on the job is one of the many attributes our Consultant of Month possesses. Ben is the kind of consultant who will be out of his seat before a user finishes their question. He is proactive and very willing to help the supervisors with supply delivery. Ben's positive attitude on the job also helps makes for a great work environment. He continuously works hard to ensure that the Lab is running efficiently and that all user are satisfied. Thank you Ben for all your efforts! Congratulations on this award. {cg}

Thomas Lee

October 2004 Livingston Consultant of the Month (Fall Semester)

Thomas just joined the Livingston Computing Staff this semester, and has already made an impact within the lab. He is very knowledgeable, courteous, and his co-workers truly enjoy working with him. He consistently displays a positive attitude which has a way of spreading to the rest of the staff. He keeps us all on our toes whether it be bringing issues that are occurring in the lab to management's attention or just simply staying on top of the lab's operations. For all these reasons and more Thomas Lee has been chosen as Livingston Computing Center's consultant of the month. Please join us in congratulating him. {kjp,cb}

Lawrence Lee

September 2007 Livingston Consultant of the Month (Fall Semester)

This is Larry's second semester working for the Computer Labs, and he has been doing an excellent job since Day One. He is very punctual and is willing to stay longer when needed. He pays special attention to Mac and Linux issues, which is always appreciated when living in a PC dominated world. This semester, Larry really stepped up for the Livingston Computer Labs. He helped us out by spending extra time with our new consultants on staff, showing them the ins and outs of consulting during the always-hectic temporary period. He also was very helpful during Move-In/Labor Day Weekend, working all day Saturday and Sunday. During his shifts that weekend, Larry helped the management team put together marketing packages for all the labs, Help Desk and ResNet for National Cyber Security Awareness Month, helping us to kick-start the campaign within NBCS. He is working not one, but two, overnights this semester, and no matter what time it is, he is very considerate and understanding with patrons. Let's give a nice loud e-cheer for Larry and his dedication to the Livingston Computer Labs! {hg,mk}

Fall 2007 Livingston Consultant Achievement Award (Fall Semester)

Larry is an exceptional consultant. Whenever something goes on in the labs, he is always on top of providing us with detailed, professional emails as to what happened. His behavior and attitude is always professional, not only to the patrons, but to his co-workers and supervisors as well. Larry's extensive knowledge of both OS platforms (Mac and PC) has made him an asset in aiding the patrons with their various questions in regards to the computers. His friendly demeanor and smile put all the patrons at ease and everyone knows that they are in good hands with Larry. He has also taken on the responsibility of working two overnights with us and has shifts at Kilmer, which is Livingston's only one person site. In this he has been instrumental in keeping the supervisors informed of what is happening and arriving on time for shifts. The supervisors know that when Larry is there, the lab is in good hands. So please join us in congratulating Larry on being named the Livingston Computing Center's Consultant of the Semester. {cm,lw}

Spring 2009 Livingston Supervisor Achievement Award (Spring Semester)

Lawrence Lee has been a great asset to the Livingston team this year. He has been a constant source of support and encouragement for his fellow supervisors and the consultants with whom he worked. He tackled issues in a deliberate and intelligent manner, always coming to a satisfactory resolution. Aside from his excellent handling of day to day lab activities, Larry also worked on a number of projects for the lab. He worked on designing advertising for our new Group Study Area and expanded Livingston Learning Center computer lab. This included designing the look and content of a new web page that is linked off of the main Computer Labs web page, as well as various signage and bulletin boards at the Livingston Labs. Larry also provided lots of time and energy to the PrintGreen project, designing the identity (logo, typography, etc.) That was ultimately chosen to represent the project. This is all in addition to designing various new signage throughout the semester for the Livingston Labs. In addition, Larry worked on a new shift calendaring system for Livingston that generates easy to maintain and post shift calendars as well as web calendars that are viewable with mobile browsers. This greatly enhanced the processing and distribution of shift information for our staff. Larry can always be counted on to find problems and come up with solutions to those problems. He was willing to offer his insight to issues and present options he felt would resolve those issues in a satisfactory way. He could always be counted on to lend a hand and pitch in when possible. This will be Larry's last semester working for the Livingston Labs. He will be moving on to study physics at Yale University, and working on exciting research projects as part of his program. We will certainly miss Larry, and all of his intellectual and analytical discussions of all topics in the Labs and the world!). For all that he has contributed to the labs this semester and in semesters past, we name Lawrence Lee the Spring 2009 Supervisor of the Semester. Congratulations, Larry! {lw,mk}

Albert Lee

November 2008 Busch Consultant of the Month (Fall Semester)

Albert is one of the most reliable and diligent consultants. He goes above and beyond in the line of consultant duties. With a huge smile on his face, he keeps ARC running smoothly while helping every patron. Despite this being his first semester at Busch, he's already established himself as an invaluable asset to the lab. Albert tries to help everyone that approaches him with a question, whether it's a patron or a consultant. Everyone knows that Albert is a coverage beast. Got tickets for a concert? Oh, but you work that day too? Busch consultants are in the clear since Albert is a part of our staff. His comprehensive knowledge of the labs as well as his respectful attitude makes us proud to have him on our staff. {fc,ag,kp,mb}

Spring 2009 Busch Consultant Achievement Award (Spring Semester)

Albert Lee is the unanimous vote for Consultant of the Semester at the Busch Labs. His enthusiasm for the job is unrivaled amongst other consultants. Albert has definitely made his mark on ARC Lab. If he were to ever leave us, we might go through a period of withdrawal! But you can’t really blame us: from simple consultant duties to special projects, if there was ever anything that needed to be done and Albert was on duty, he was your man. As courteous as he is knowledgeable, Albert is a well-known face even to the patrons that frequent the lab since more often than not he is there and not only willing but able to help them in any way he can. And he does it all with a bright and sincere smile on his face, even after hours upon hours of being on duty. His calm demeanor and helpful attitude have made him an exceptional consultant to have on duty. In addition to knowing as much as he can about the computers that are in the lab, Albert has also taken a personal interest in the DML equipment and software. Albert can easily help out patrons with questions on projects being worked on in the DML. But Albert doesn't just help out patrons that come to the lab, he is also always willing to help out a fellow consultant in need. Whether they have a question or a shift they want covered, Albert is always there to lend a hand and pitch in where he can. As for special projects, Albert has worked on a video project for the New Employee Training and for Rutgers Day. He volunteered to help without hesitation. He is a pleasure to work with, and an asset we are lucky to have. It is for these reasons and many more that we have chosen Albert Lee as the Busch consultant of the semester. Congratulations Albert! Albert is an indispensable part of the staff, and receiving this award was only a matter of time. {kp,wc,mb,wll}

Spring 2010 Busch Supervisor Achievement Award (Spring Semester)

Albert would be the last one to say that he deserves this award, he would say that he just did what needed to be done. And that is a large part of why he deserves it most. Not only does he take care of all of the printer and machine repair issues in our lab, he ensures all the supervisors have the necessary information in case a repairman arrives while he's out. Albert has a real attention to detail and takes the time to make sure he understands what's needed before taking on a task. He dedicates himself to the job. Albert is definitely on top of other things as well, including conducting a majority of the interviews that we did on Sundays. When told that he does not have to do all the interviews, his response was that he wanted to interview as many potential consultants as possible so that he can be confident we will have the best consultant staff in the fall. Albert spends time with the consultants to make sure they know the management team is available and he is one of the few experts we have for the hardware and software in the DML. Albert follows up on issues really well and is careful not to let things fall through the cracks. But Albert isn't just a big part of the Busch labs this semester, he is also on a three man video team that films, compiles and produces video footage of different sites across all of the campuses for the NET video and for use in outreach events. He has spent many hours working on video projects for the Labs. All of the things that he does on Busch and for the Labs in general are nothing compared to his attitude. Albert always has a smile on his face and volunteers for just about any task. He makes sure to hear as many points of view as possible before making up his mind or deciding what course of action to take and is never afraid to come to the managers when he sees a problem that he thinks we need to address. Albert is unique in every positive use of the word and an invaluable member of the Busch management team. We are proud to have Albert Lee as the Busch Supervisor of the Semester!

Paul Lee

February 2012 College Avenue Consultant of the Month (Spring Semester)

College Avenue is very proud to announced Paul as the February Consultant of the Month! Paul has stood out among the consultant staff due to his dedication to the lab and the effort he has put forth to be an outstanding consultant. Paul has quickly become knowledgeable of the workings of the lab, making him one of the most reliable and dependable consultants on staff. He always brings our attention to issues in the lab without hesitation and does so in the most polite and considerate manner. Paul's s attention to detail on the job and pride in his performance has also been recognized and respected by the entire supervisory staff. Not only does Paul excel in providing awesome feedback and the best possible customer service to our patrons, but he consistently brings the most positive attitude and great sense of humor to work with him, always leaving his coworkers in great spirits. It is very rare to ever leave the consultant station while Paul is on shift without a smile on your face. Thanks for the exceptional performance (and the laughs) and congratulations, Paul! {cd}

Simon Lee

March 2012 ResNet Consultant of the Month (Spring Semester)

Since joining ResNet Office this semester, Simon has proven to be a valuable addition to the team. His strong technical knowledge has helped him solve users' issues thoroughly and effectively. When he is unsure of a procedure or troubleshooting step, he knows exactly what to ask for to solve the problem. He is hard working, pays close attention to details, and picks up information quickly. Simon is consistently ready to answers help@'s, assist walkins, handle CIRT switchwork, and follow up with users. Congratulations, Simon, for being selected the March 2012 consultant of the month, and keep up the good work! {bj}

November 2012 ResNet Consultant of the Month (Fall Semester)

Simon began working for NBCS as a Help Desk Consultant in the Fall of 2011, but quickly made his way to ResNet Office in December 2011. In the last year, he has excelled as an invaluable addition to the ResNet team. Simon is always up to help with projects and daily tasks, and handles tickets with ease, particularly taking joy in cleaning infected computers. He plans to graduate in 2014 with a degree in Information Technology and Informatics, and pursue a career in the film industry. Aside from work and school, Simon enjoys DJing (look out for DJ Si-Guy!) and photography with his Canon 5D Mark III, especially candid shots of unsuspecting coworkers. Simon's piece of advice for future ResNet Office Consultants is to always try to come in early and do extra work. Congratulations Simon! {as}

Daniel Lee

February 2015 Busch Consultant of the Month (Spring Semester)

Dan Lee is a powerhouse of a consultant. Energetic and driven, he is always ready to help patrons and work with them to find a solution to any problem they could be experiencing. His help isn't just limited to the lab itself - far from it. Dan is the exemplary dispatch consultant: always on point, goes out on tickets as they come, and assists patrons in their dorms as well as in walk-ins. No consultant is better at tackling an issue head on and doing all they can to find the solution. Dan always gives his work in the labs everything he's got, frequently staying late past the end of his shifts to help patrons. He can also be seen frequently running special projects for the lab - anything he can do to help - using his extensive knowledge of our systems that he gained from his time with us. He is a tremendous asset and a fantastic addition to the Busch consultant team. Great job, Dan! {ap,ac}

Hyun Soo Lee

March 2015 Livingston Consultant of the Month (Spring Semester)

Since becoming a consultant. Hyun Soo has been exceeding expectations. He has been extremely reliable; always being the first consultant to jump up anytime an issue arises in the lab. There is rarely a problem that Hyun Soo cannot solve by himself. He always has a smile on his face and patrons know that they can expect friendly, fast and effective customer service if they come to him. Other consultants have commented on how much they like working with Hyun Soo because of how reliable he is and how much they like his personality. Hyun Soo has a work ethic that is unmatched. Congratulations to Hyun Soo Lee on being named a March 2015 Livingston Consultant of the Month! {mm,lw}

February 2016 Livingston Consultant of the Month (Spring Semester)

As a veteran consultant, Hyun Soo has been rising above and beyond expectations. This and every month, Hyun Soo jumps at the chance to tackle any issue that arises in the lab, often fielding both lab and ResNet duties at once. He always has an excellent demeanor and we know patrons will experience unparalleled customer service when they approach him. Consultants know that working with Hyun Soo means having a friendly colleague they can always count on. In fact, this month Hyun Soo independently stuck around well past the end of his shift in order to ensure that he could resolve a patron's issue to the absolute best of his ability. For his unmatched work ethic and a personality that endears him to everyone, congratulations to Hyun Soo Lee on being named a February 2016 Livingston Consultant of the Month! {mz,lw}

October 2016 Livingston Consultant of the Month (Fall Semester)

In the years that Hyun Soo has been with Livingston Computing Center, he has never ceased to be the friendly, dedicated, patient, and proactive consultant we all know and love. Hyun Soo is an amazing dispatch consultant who was a big asset in helping us clear out our beginning-of-semester queue. With his unwavering patience and kindheartedness, Hyun Soo has often gone the extra mile to help out patrons in need. Without hesitation, he has extended a helping and welcoming hand to all our new consultants. With that, we wish to congratulate Hyun Soo on being named an October 2016 Consultant of the Month for Livingston! We love having you here and appreciate your hard work! {jt,lw}

Sohyun Lee

Spring 2018 Livingston Supervisor Achievement Award (Spring Semester)

When dealing with a small tight knit team, it can be difficult to pick out a single stand-out person. Sylvia, however, did stand out with her performance this past semester. Our supervisory staff unexpectedly got small and Sylvia really stepped up to help fill in some of the voids. She could consistently be relied upon to handle her assigned responsibilities accurately and expediently. She was always sure to proactively follow-up on outstanding issues and ensure things were addressed in a timely manner. Sylvia could often be found touring the Livingston labs ensuring things were running smoothly and interacting with the consultant staff. She was quick to bring issue to our attend when they arose and we could always count on her to provide honest and insightful input on issues. For these reasons and more, we name Sohyun Lee the Livingston Spring 2018 Supervisor of the Semester. {lw}

Dorothy Lee

November 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Dorothy is a fantastic consultant whose caring and patient demeanor has made her a great fit for the labs. When it comes to helping patrons, there are few other consultants who can handle stressful situations as gracefully as her. She is quick to make any patron feel comfortable and appreciated and then efficiently addresses all issues that they may have. When working with the supervisors, Dorothy is always asking if we need help with anything or volunteering for any needed tasks. She is also a great source of feedback, as she is always open and honest about any issues that she believes may be going on at the labs. Dorothy's helpful personality makes her very well liked among her fellow team members, as we have received feedback from several other newer consultants who have said she has been a great help in getting them accommodated to the labs. Overall, Dorothy is nothing short of a fantastic consultant and we are very lucky to have her on the team. Congratulations on your award and keep up the amazing work! {ab}

Kate Lehmert

March 2004 Livingston Consultant of the Month (Spring Semester)

Kate has been an extraordinary help to the Livingston Computing Center since she began working here last fall. Whenever she is on duty, all someone has to do ask is "who wants to" and even before the sentence is finished, Kate volunteers herself for the activity. Over the past few months, she has not only done an excellent job helping out patrons, but has also been doing numerous projects assigned by supervisors. (Included a very large project to decorate the entire lab with hand-made paper snowflakes.) Kate's hard work and always positive attitude are appreciated by all of the staff here at the lab. Please join us in congratulating her on this recognition. {cb, np}

Michael Lemmerling

March 2001 College Avenue Consultant of the Month (Spring Semester)

Michael Lemmerling (slickmik) Michael is consistently punctual and ready to work when he arrives for any shift. Michael invests his time and energy to the task, beginning to end, whether working a regularly scheduled shift or working an emergency coverage shift. During his time at the lab, his energy is always directed towards answering the users' questions and solving their problems. Michael is frequently up out of his seat, often to address user questions and also to refill paper cabinets, clean the printer overflow, or survey the lab. {mb, dp, jg}

Jacqueline Leslie

October 2007 College Avenue Consultant of the Month (Fall Semester)

Jacqueline, while working here as a member of our College Avenue Computing Center staff you have shown great enthusiasm for the work you have accomplished here since the beginning of the semester. In addition, you have shown a capability to work well with fellow co-workers and aid patrons with their computer concerns. All of which make up a first-rate consultant. On behalf of the managerial staff at CACC we would like to congratulate you for receiving Consultant of the Month. {kjl}

November 2008 College Avenue Consultant of the Month (Fall Semester)

Jacqueline is an asset to the College Avenue consultant team. As one of our veteran consultants Jacqueline is always helpful, kind, and intelligent in how she deals with patrons as well as her co-workers. She has proved herself to be one of the most reliable and capable consultants on staff. She is always on top of the situation when things go wrong, and makes sure to inform her supervisors as soon as possible. Her high spirits and positive attitude make her a pleasure to work with. We appreciate her hard work and dedication here at College Avenue, and hope that she will continue to make us proud. For these reasons we are proud to announce Jacqueline Leslie as our College Avenue Consultant of the Month. {lvb,bo}

Annette Leung

September 2002 ResNet Consultant of the Month (Fall Semester)

Annette is always on time, and has taken on additional responsibilities without being asked. She has repeatedly gotten things finished quicker than expected, and always has a smile. {ks}

Kevin Leung

Fall 2015 Busch Consultant Achievement Award (Fall Semester)

Kevin Leung is one of our plank-holder consultants at BEST. He is courteous, knowledgeable, professional, and simply effective. The supervisor team on Busch has little to worry about during his opening shifts at our satellite site, as his performance and mastery of the routine and consultant position nearly makes our presence useless! He's a careful and calculated consultant as well, always keeping track of additional training requirements, classes, performance tracking system rating, all without the need for a single reminder or check-up from management. Kevin has performed with perfect performance for the entirety of his time with us, and ultimately, he is the standard by which I would have new consultants mold themselves after. Although Kevin is a native to BEST, he is very familiar with all of our policies. When working with new consultants, he explains any opening and closing procedures, as well as policies regarding classes at BEST that his fellow consultant may be unaware of. Kevin is friendly to all his consultants, new and old faces and keeps BEST alive when no one is looking. Kevin puts in every effort to bring his best face forward and is a great representative of customer service. His e-mail correspondence is always punctual and direct as well. He seems like he really wants to succeed, rather than do his minimum duties. He knows everything. Excellent veteran consultant, we can fully trust him to keep an eye on BEST, or any other lab he is working in. He is helpful and instructive, working with his fellow consultants to help them improve too, not just make the lab run. Thank you for all of the hard work, Kevin, and a Consultant of the Semester award well earned. {cw,mp,mjp,ap}

Daniel Levin

November 2016 College Avenue Consultant of the Month (Fall Semester)

We are happy to award Daniel Levin Consultant of the Month for November 2016. Daniel has been an energetic member of our team since joining us this September. He is always willing to lend a helping hand to fellow consultants and supervisors. He makes an effort to be available to patrons at all times. He has helped us enormously by taking emergency coverages and hard to fill shifts. His friendly and welcoming demeanor make everyone at the lab feel at home. We have noticed his attention to detail and dedication to the position. We are delighted to have you on our consultant team. Congratulations and keep up the good work! {dc}

Lawrence Levy

October 2012 Busch Consultant of the Month (Fall Semester)

Lawrence joined the team only a while back and he did not delay to prove that he is a first-rate consultant. Lawrence always takes initiative to help patrons and even supervisors. Whenever a task needs to be completed he is first to volunteer. His solid tech skills and outgoing personality combine to make an awesome dispatch consultant. Lawrence always brings a positive attitude to work which creates a pleasant atmosphere for both the patrons and his coworkers. He is always willing to go the extra mile to make sure a patron is helped, even if it means staying past the end of a shift. Lawrence stands as an example of exceptionally well-rounded consultant. All in all, Lawrence is a great addition to the ARC lab team. Keep up the great work and congratulations! {jh,mc}

Jason Lewandowski

November 2002 ResNet Consultant of the Month (Fall Semester)

Jason's primary responsibility is backup for Cook and Douglas campuses. He is always available for whatever assignments we have for him -- there is no task too large, too difficult, or too far away for Jason to handle. He also puts in regular office hours every week, doing support for the HelpDesk. Jason is often the person other consultants go to when they have an unsolvable problem, and the one who most often is sent out into the field for hard cases. {jw}

Mike Lewandowski

October 2003 ResNet Consultant of the Month (Fall Semester)

Mike has been extremely busy working on the problems caused by the viruses. He has been working long hours and getting lots of the more serious problems thrown his way. He has also helped figure out how to solve some of these difficult problems and passed that onto other Resnet staff. We are very glad to have Mike on our staff. {ks}

Frehnzel Leyesa

September 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Frehnzel Leyesa is one of the happiest and most dedicated consultants at Cook/Douglass Computer Labs. He is attentive to detail and is always willing to help. He often volunteers to take supplies to other sites and other special projects. He is proactive with patrons and works with patrons even in difficult situations. In the beginning of this semester, Frehnzel worked diligently in resolving tickets and helping patrons with their ResNet related questions. There have been multiple days when he worked back to back Dispatch shifts, going out on one ticket after another. When one of our newly ResNet certified consultants needed experience, he was more than happy to mentor her and teach her the tricks of ResNet. It is because of this determination and dedication that Frehnzel is awarded Consultant of the Month for September 2015. Congratulations Frehnzel ! It is great to have you be a part of the Cook/Douglass consultant team! Keep up the great work! {sr}

March 2017 Help Desk Consultant of the Month (Spring Semester)

We are pleased to announce Frehnzel as our Help Desk Level 2 Consultant of the Month! Frehnzel started working at the Help Desk during the fall of 2014. Since then, he has excelled, and his thirst for more knowledge has led him to work many different positions within the Help Desk and the Labs. He is dedicated, hard-working, and enjoys being challenged. Regularly, Frehnzel enthusiastically shares the knowledge he has gained by teaching his fellow consultants in Advanced Trainings. He is consistently eager to face the challenge of solving users' issues in email support, whether it be a simple issue, or one that is more complicated. When Frehnzel is not assisting users he enjoys sleeping. Congratulations and thank you for all your hard work! {dl}

Sean Li

February 2007 ResNet Consultant of the Month (Spring Semester)

Though Sean has only worked for ResNet since the beginning of the year, he has consistently demonstrated excellent performance. Faced with extra responsibilities in the office, he responds professionally and efficiently, volunteering to help with any issues that arise, including complex Macintosh connectivity problems. He has demonstrated good technical proficiency both in the field and in the office, and is an asset to the College Avenue and Office ResNet staff. {ok}

Kenneth Li

September 2016 Help Desk Consultant of the Month (Fall Semester)

The Help Desk is proud to have Kenny as a Network Support Consultant! Kenny is not an Information Technology or Computer Science major; he is actually a Mechanical Engineering major. He knew nothing about networking when he started at the Help Desk but decided to explore it further and has learned a lot along the way. He has been doing such a great job that his friends ask him for help even when he is not working! Kenny is a tone-deaf multi-instrumentalist who explores music in his free time. His advice for other consultants would be to keep an open mind because a lot of network issues aren't solved conventionally and you will learn new techniques while troubleshooting issues: you should ALWAYS check roles first and don't bypass a desktop or fluke! Congratulations on being awarded Level 2 Consultant of the Month Kenny! {cc,el}

November 2016 Help Desk Consultant of the Month (Fall Semester)

Kenny is a very hard working member of our staff who started working Network Support shifts in the Fall 2016 semester and has been having a stellar journey into the world of Network Support. Kenny worked Field shifts over the summer where he was able to show off some of his networking skills. Kenny is a rising star in the Help Desk and often has a big smile when he's working his shifts! His advice for his fellow consultants is to always work hard and learn new things so they can be the best that they can be. One of his favorite duties in the Help Desk is changing the jugs for the water cooler; he finds it very exhilarating. Some of the things he does outside of work include long walks on the beach, eating pizza with his Field friends, and being a friend of dogs. Additionally, Kenny is a well-seasoned multi-instrumentalist, playing guitar, bass, drums, ukulele, and more. When he was asked the question "If you could be any networking technology what would it be and why?" he responded, "I would be a phone so people would talk to me." This is because he loves making new friends and talking to people from all different walks of life and a phone would help him accomplish that. We are very honored to have this exemplary staff member on our Network Support team at the Help Desk! {dl,sm,el,sa}

Ronit Lieb

March 2005 Help Desk Consultant of the Month (Spring Semester)

Ronit is one of the Help Desk's Senior Consultants, making her one of our important "go to" people when consultants have questions. She is fun to work with and always goes the extra mile in helping callers or walk-ins -- Ronit often takes the greeter's station at the front of the Support Center. A junior at Rutgers College majoring in Statistics with minors in Art History and Economics, Ronit is graduating in May 2006 and plans to be an actuary. A native of Voorhees, NJ (South Jersey), she is one of the Help Desk's "Simpson-ologists" and can quote just about any episode in the series. Ronit also enjoys jogging and art. "The Help Desk is the best place to work on campus; everybody is friendly and helpful. I've learned so much about computers in the time I've been here, which is a great asset in any career," she says. Congraulations, Ronit! {rl,ja}

Spring 2005 Help Desk Consultant Achievement Award (Spring Semester)

Ronit, recently honored as a Consultant of the Semester, excels in her work at the Help Desk and in the Support Center. Her presentation at the New Employee Orientation this year was unanimously well received. From her first day at the Help Desk, Ronit stepped up to participate in training, staffing and in helping to make the Help Desk a better place to work. As one of the Help Desk's Senior Consultants, she remains one of our important "go to" people when consultants have questions. She is always pleasant and fun to work with. Ronit is completing her junior year at Rutgers College majoring in Statistics with minors in Art History and Economics. She anticipates graduating next year and plans to be an actuary. Congratulations, Ronit! {rl,ja}

Craig Lieberman

March 2011 Cook/Douglass Consultant of the Month (Spring Semester)

Since joining the Cook/Douglass staff in September 2010, Craig has been nothing short of a fantastic consultant and co-worker. Working with Craig is always a pleasure. He consistently does his rounds without fail and is always helping out patrons with whatever problems they may have. He's very approachable and never afraid to ask questions whenever he has them. His friendly demeanor and "stay on top of my work" attitude makes Craig a valuable consultant. He's always looking to help out in any way that he can and is willing to go the extra mile, such as maneuvering through stacked furniture at the Cook Campus Center just to attempt a cleaning shift. Besides all of this, Craig's positive attitude and fun personality has made him a wonderful part of the C/D family. Congratulations Craig! {hl,rh}

Carlos Limardo

September 2007 ResNet Consultant of the Month (Fall Semester)

Carlos began working for ResNet this semester and has already proven to be a valuable addition to the group. During SWAT, Carlos was quick to help any patrons and ensured that each could get online. Already Carlos has proven how much of a valuable and dedicated employee he is to ResNet. He completes his appointments with great proficiency, and comments in each ticket appropriately and exceptionally well. His troubleshooting skills demonstrate his perceptive ability, which has led him to always take the right next step. When out on an appointment recently, Carlos went out of his way to identify a rogue DHCP server that was affecting a large segment of a residence hall. He has gone above and beyond and has shown exemplary qualities as a ResNet field consultant. Congratulations, Carlos, on being ResNet's September Consultant of the Month! {sm}

Paul Lin

April 2006 Busch Consultant of the Month (Spring Semester)

When it comes to helping others out, no one does it quite like Paul. He's an easy going guy that likes to not only help out the patrons in the lab, but his fellow consultants as well. He is constantly taking coverage and has even been known to switch around his shifts on a semi-permanent basis to help out a fellow consultant. When it comes to the patrons, he's just as giving, making sure that they not only get their problem fixed, but understand how to do it for the future and that they are happy with the results. Paul is never afraid to ask a question if he's not sure of something, and follows through with a problem so that he can learn the solution for the future. People can't help but feel at ease when he's around and his laid back demeanor and the smile makes it easy to approach him. Paul is an exceptional consultant. He is a dedicated consultant who always goes above and beyond the call of duty to make sure that every patron gets the help that they need. When it comes to emergency coverage, one can rely on Paul to help out and cover that shift. Paul's great attitude and willingness to help are just some of the reasons why he has been selected as consultant of the month for Busch. {mb,jm}

Joe Lin

March 2004 Busch Consultant of the Month (Spring Semester)

Users. Helping them. That's what it comes down to in the labs. Providing the right amount of assistance to various users with different tech know-how isn't easy to do all the time. Joe always brings his best, positive attitude to work and the kind of atmosphere he fosters can only help users feel more comfortable. Friendliness and responsibility are two characteristics that are portrayed whenever he's here. Even in the mornings, Joe volunteers to do various tasks when no one else wants to do them. Always willing to help those around him (consultant or user) at any given moment is truly an outstanding quality. During his many shifts at ARC, there is never any doubt of his willingness to go that extra step. With so much said, we want to show Joe how much of his work we appreciate by giving him the COTM award. Saying any more about the positive influence that Joe has brought to the labs might make Joe too teary (just kidding). {jk}

Jennifer Lin

April 2008 Busch Consultant of the Month (Spring Semester)

Jen manages to prove how much of an asset she is to her fellow workers as well as the patrons every time she works on Busch. The enthusiasm she brings to work not only invigorates her fellow workers, but also overpowers the somber mood that late-night patrons bring with them into the lab without disturbing anyone that wants quiet. Jen's lighthearted and informative nature lasts through the wee hours of the morning 'til dawn; she brings a smile to everyone's faces night or day and is equally ready to provide a helping hand to the patrons that stay late at night to finish work last minute or to the early bird patrons that start their work early. Jen will always be around for them as well as the fellow consultant that works overnight with her, which is a good thing because Jen can make 8 hours of work feel like it passed in 8 minutes. Jen's enthusiasm, attitude, and attentiveness toward her job are just some of the reasons that we have named Jen one of the Busch consultants of the month. Congratulations! {jb,mb}

Kevin J. Lin

April 2011 College Avenue Consultant of the Month (Spring Semester)

Kevin has been a very valuable asset to the College Avenue Computer Labs. Kevin comes to work with an upbeat attitude and a smile. Kevin is quick to bring issues to the attention of the supervisors in order to ensure that the lab is running properly. Kevin is relied on to work late night shifts and takes a lot of coverage. His ability to handle difficult situations allows supervisors to have worry-free late nights when he is working. Consultants certainly appreciate his sense of humor, especially when things in the lab are hectic. He makes the work atmosphere one that consultants look forward to returning to each day. Kevin will be with us for a few more years. We are happy to have such a great employee for the foreseeable future. With that being said, we are proud to announce Kevin J. Lin Consultant of the Month! {bo}

Xue Ting Lin

September 2017 Busch Consultant of the Month (Fall Semester)

Xue Ting has most certainly made an impact on the Busch Campus Computing Center thus far in her first semester as a consultant. She has adopted some of the more intricate policies and procedures following her training at Kessler lab, and receiving her ResNet dispatch certification. She also participated in SWAT and assisted countless users by troubleshooting network issues. Even after SWAT, during the first three weeks, Xue Ting took on many shifts between lab consultant shifts, ResNet Dispatch shifts, and Kessler specific shifts. Do not mistake her quietude for laxity; Xue Ting maintains an admirable level of unparalleled equanimity, all while providing excellent customer service to patrons in need and solving problems in the lab. In addition to her customer service skills, her communication with fellow consultants and supervisors is exemplary. She never hesitates to assist fellow consultants, and logs her duties exceptionally well. Her contributions to the lab thus far have contributed towards a positive, efficient and functional work environment, thus proving to be a great asset to our team. Thank you Xue Ting, and keep up the great work! {mp,ls,nm}

Andy Lin

November 2018 College Avenue Consultant of the Month (Fall Semester)

Much of what we do as lab staff for the College Avenue Computing Labs throughout an average workweek, begins and ends with customer service. Unjamming print jobs, giving directions to class, loaning writing utensils, are all common customer service-related duties we fulfill as lab staff. At times our duties can become a little more thorny: calming irked patrons, recovering lost work, navigating unfamiliar programs. All of these examples of providing customer service are completed with the desire to leave the patron in a better place than they were when they entered our labs. Andy Lin has displayed this desire and the will to go the extra mile regardless of the issue presented to him throughout his first semester with the College Avenue Labs. Every shift, Andy comes to work with a jubilant attitude that diffuses not only onto his co-workers, but the patrons he helps as well. Andy's diligence toward his shift duties not only leaves the lab well maintained when he is on shift, but catalyzes those around him to do their best as well. Despite this being Andy's first semester working for OIT, he has become dispatch certified and has done his best to advance himself. There have been many instances where he has intercepted a distraught patron and mended their technological troubles, seeking a solution relentlessly. Andy takes every interaction in stride and when he knows he does not know something, he seeks the correct answer and learns from it for next time. We understand no one is perfect and that we all have room to grow. Andy has reminded us of this and has inspired many of us to take every day as a new opportunity to be better. Every team has its stars, but Andy you have gleamed extremely bright and for this reason, the College Avenue Management Team is honored to award you with the Consultant of the Month Award for November 2018. {kxs}

Elliot Linder

Spring 2015 Help Desk Consultant Achievement Award (Spring Semester)

Elliot has proven to be a valuable asset to the Help Desk. Starting in the Fall of 2014, Elliot has demonstrated enthusiasm and proficiency during his level 1 Help Desk shifts. Elliot consistently tackles complicated user issues with a smile and is not deterred from even the most difficult of problems. As an ITI major with a CS minor, Elliot is able to apply his knowledge while working in the Help Desk. When not working at the Help Desk, Elliot acts as the treasurer of the Jewish a capella group, Kol Halayla. Elliot's favorite quote is "find solutions, don't find problems" and it shows through his work ethic. Elliot loves working at the Help Desk because he enjoys working with the amazing staff. For these reasons and many more we are glad to award Elliot the Consultant of the Semester award for Spring 2015. {db}

Ada Lio

February 2001 Cook/Douglass Consultant of the Month (Spring Semester)

Throughout her years of working for CCF, Ada has always been a dependable member of the consulting team. She often takes coverage for those hard to fill night shifts. Ada's problem reporting emails are always thorough and correct. Recently, she has acted as a mentor to our newly hired consultants, guiding them on the job. Ada has taken the time to show them where things are located in the lab and has taught them how to properly close the lab. After all her hard work, this recognition is well deserved. {wl}

March 2003 Cook/Douglass Consultant of the Month (Spring Semester)

Being one of our longest serving consultants, Ada has shown a true commitment to CCF. With her pleasant approach to her work, she has helped many users overcome their computer and lab issues. Due to her many years as a consultant, Ada has gained a vast amount of knowledge that she freely shares with users and consultants alike. Ada performs her duties diligently and is consistent every shift that she has. Ada spends most of her time on her feet, whether she is helping a user, checking printers, or enforcing policies. She often takes the hardest to fill shifts and goes out of her way to help the supervisors fill coverage. {kt, wl}

November 2003 Cook/Douglass Consultant of the Month (Fall Semester)

As one of our more experienced consultants, Ada has never faltered in performing all her duties to the best of her ability. She takes emergency coverage continuously. There have been countless times when she took a shift on a day when she has already worked most of the day and still approaches her job with a sense of vigor and is always eager to help a patron in need. We appreciate her efforts she has put this month and couldn't ask for any better from a model consultant. {cg, ma}

Fall 2003 Cook/Douglass Consultant Achievement Award (Fall Semester)

Over the years that Ada has worked here at Cook/Douglass computer labs she has shown true dedication to the computer labs with consistency, often taking on emergency coverage even after working 3 shifts in a row. She has consistently put an enormous amount of time and effort into making our labs better. Ada has also proven to be very active while consulting, not just making rounds but carefully checking on everyone. She is always on the ball, aware of what is going on in the lab, making sure that stats are taken, paper filled, and that policies are enforced. She is very resourceful and always yearns to educate herself continuously with the new software that becomes available to the labs. Please join us in congratulating Ada as she is the most deserving of this award and we encourage her to keep up the good work. {kct,maa}

Matthew Listo

Fall 2007 ResNet Consultant Achievement Award (Fall Semester)

Matt has worked for ResNet since September 2007, and has shown himself to be reliable and knowledgeable while doing excellent work in the field. His methodical troubleshooting, paired with his technical abilities, result in well-handled appointments and appreciative users. He understands his responsibilities and always makes sure he is doing things in the correct manner. He has an eagerness to learn more, and his thirst to soak up knowledge has been noticed by many of the ResNet supervisors. On a few occasions, Matt has accompanied supervisors on switch work, and always expresses interest in learning and doing more. Exhibiting a positive attitude at all times, Matt is a wonderful consultant and co-worker. Congratulations, Matt, keep up the stellar performance! {rc}

Fall 2009 ResNet Supervisor Achievement Award (Fall Semester)

Matt has worked for ResNet since September 2007, and since then he's shown as a stellar consultant time and time again. After his first semester with NBCS Matt received the prestigious Consultant Achievement Award for his technical abilities and responsible nature. Matt was eager for more, and he was offered the position of Assistant Campus Supervisor in December of 2007, whereupon he began working with ResNet Office and taking on additional responsibilities. During his years with ResNet, Matt has seen the organization change and grow, and has stuck around through thick and thin. His experience has been a valuable asset, and he's always ready to share his thoughts and opinions as to what will allow NBCS to best help students and faculty at Rutgers. This past semester Matt has exemplified many of the qualities we look for in a Supervisor. Matt is eager to help users who drop by the Help Desk with laptop problems, consistently reviews messages sent to help@resnet to ensure no users asking for help have been overlooked, and provides excellent support for any ResNet dispatch or Help Desk consultants who turn to him for assistance. Matt consistently goes above and beyond the call of duty, and is always pushing everyone around him to excel. Matt graduated from Rutgers last Spring with a BA in Cell Biology Neuroscience and French studies. In his spare time, Matt volunteers with a local first aid squad, and is applying to Med School. We wish him the best of luck! Congratulations and keep up the good work, Matt :) {la}

Spring 2010 ResNet Supervisor Achievement Award (Spring Semester)

This has not been the first time ResNet Office Supervisor Matthew Listo has been given the prestigious Supervisor Achievement Award, but sadly it will be the last. After graduating in Spring, 2009 with a BA in Cell Biology Neuroscience and French Studies, Matt continued working with us. His experience has been invaluable in continuing the efforts of ResNet Office this semester. Matt continued to work on his pet project of systematically tracking all dorm outages in an easy-to-read document, began the arduous process of writing comprehensive documentation on the Fluke NetTool and Fluke LinkRunner for both ResNet Dispatch and ResNet Office use, and constantly snatched up any ResNet Office shifts put up for coverage. If you happened to drop by Hill 013 you would often find Matt furiously reviewing ResNet tickets, calling back users to check on their problems, and helping to guide consultants with their troubleshooting techniques. Matt's dedication to helping users shined most whenever someone would walk into the Help Desk with a virus issue on their laptop. Matt would doing everything he could to ensure the user's problem had been resolved, sometimes spending hours with a user. Matt's last day was April 19th, 2010. As he is still looking at med schools in hopes of one day becoming a doctor, he has moved on from ResNet to work in the exciting field of patient transport. We wish him the best of luck in all future his endeavors and want to again congratulate him on winning this award. {la}

Janelle Liu

March 2012 Busch Consultant of the Month (Spring Semester)

Janelle is a rock in our Monday and Wednesday morning lineup. Always early for her opening shifts, she is the reason that ARC opens and operates as smoothly as it does for our patrons. She is always the first out of her seat when a printer calls out for help, and her willingness to help patrons with other computer issues is motivating to her co-workers. Janelle is a tremendous asset to the ARC family, and her winning smile is infectious. She may have a quiet demeanor, but she is not shy with helping people. Janelle is friendly and puts people at ease. She is confident in her knowledge and very efficient. Janelle is enthusiastic about being a consultant and working those morning shifts. We love having a consultant like Janelle on staff! Great job! {cw,wll}

David Loin

October 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Through David's time working with us, he has shown time and again to be one of the most reliable consultants to work with. David is always ever ready to help out the management whenever he can. When asked to, he came in early to help us out with setting up the new computers we had just gotten. David works on programming projects as a side fun assignment for himself that could be off use to the labs. For example, he created a python based application that could read the IML calendar off the IML website. He is very friendly, and tries his best to reach out to any new consultant that he would work with to know them better. And he strives to better himself everyday by trying to find the answer to something he couldn't resolve, so much so that he ended up staying extra off clock to learn the resolution to the Dispatch ticket he was working on. It is with great pleasure to award David for his efforts at Cook/Douglass as the Consultant of Month for October 2014. {zk}

April 2016 Livingston Consultant of the Month (Spring Semester)

David has been a staple of the Livingston labs ever since he transferred from the Cook/Douglass labs last semester. He is one of our hardest working consultants and is always finding new ways to help out around the labs even after working for OIT for nearly three years. If David notices any issues in the lab, whether he is on shift or visiting as a patron, you can be sure he will let us know as soon as possible. Also, he often goes above and beyond to look for a solution. And whether he's assisting a patron or simply stopping in to say hello, David puts a smile on the face of any person he interacts with. Thank you for all of your hard work David and congratulations on being Livingston's Consultant of the Month for the month of April! {sd}

Fall 2016 Livingston Consultant Achievement Award (Fall Semester)

David has been with OIT since 2013 and has fully demonstrated his excellence as both a Lab consultant and a resnet consultant during his many years here. This semester in particular, he has gone above and beyond in his role by always being attentive and reliable while working in the labs. As a veteran consultant, he is well respected by his peers and is always willing to lend them a helping hand. He has been very willing to help out the supervisory team as well. David has always been a great asset to the Livingston Labs and we will miss him greatly now that he is about to graduate. Congratulations on being named the Consultant of the Semester for Fall 2016, David! We are sad to see you leave us, but wish you the best in your future endeavors. {sl,lw}

Marcia Lopes

October 2004 Cook/Douglass Consultant of the Month (Fall Semester)

Marcia has only joined our staff this semester, but she has proven herself to be responsible and resourceful. Marcia goes beyond what is expected of a consultant to ensure that the lab is running well. She has a friendly and pleasant demeanor when dealing with patrons and staff members alike. She is always willing to help the management with whatever task that is assigned to her. You will find Marcia doing her regular tours to help users troubleshoot issues and alerting management in a timely fashion of the issues that need to be resolved. Marcia's dedication to the her duties have been noticed and appreciated. Congratulations on a job well done and keep up the good work. {ma}

Helen Lopez

March 2014 Cook/Douglass Consultant of the Month (Spring Semester)

Helen Lopez has been working at the Cook/Douglass computer labs for about two and a half years now and has been an excellent consultant starting from day one. Helen takes her consultant position seriously and because of this she does an incredible job. She is a very responsible individual which she proves time and time again through communication with her supervisors and through her consistent reliability. She has helped out several other consultants who need coverage in a tight bind. Not only is she responsible, but she is also detail-oriented with all of her consultant duties; she never misses a beat nor is she ever late for work. Besides Helen's exceptional communication skills, she also has an easy going nature that her coworkers enjoy quite a bit. From what we have seen, Helen is a hard worker in all aspects of her life and is able to balance all of her responsibilities, both admirable qualities. It has been more than a pleasure to have Helen as a consultant at the Cook/Douglass computer labs, and we proudly congratulate her for receiving the March Consultant of the Month award! {nd}

November 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Throughout Helen's time here at NBCS, she has consistently been one of the most reliable consultants we've had working for us. She has always demonstrated great work ethic, where she tries to be one of the first one to assist any patron, or help out her coworkers if possible. Helen is never afraid to ask questions, and always makes sure to have the correct answer for patrons. Whenever Helen is at the labs, she tries to keep a very lively mood. She even went out of her way to decorate Loree around Halloween time. For these reason and more, we proudly announce Helen as the consultant of the month for November! {zh}

Jessica Lopez

Fall 2016 College Avenue Supervisor Achievement Award (Fall Semester)

If one were to take the time to think about the qualities that make an exceptional supervisor they would find that Jessica Lopez (the CAC Fall 2016 Supervisor of the Semester) possesses many of these attributes. She is a great communicator. Jessica takes the time to listen attentively to the concerns of her employees, acknowledges the things they do well and articulates ways they can improve on their jobs. Jessica tries to lead by example. She proactively seeks out way to better our labs, thinks of ways to improve our procedures and sets models for the ways her staff can best approach their duties. Jessica's work ethic also exudes integrity. Whether it be helping a patron with a complex problem or addressing a sensitive situation with one of her staff, Jessica always approaches a situation seeking to treat others the way she would want to be treated herself. This approach to her job has earned Jessica the praise of her subordinates, colleagues, managers and patrons alike. Jessica even earned a customer service award this semester for the comprehensive assistance she provided one of our distinguished Professor Emeritus faculty. Jessica also has the humility to realize that being a leader is an evolutionary process. She does not hesitate to approach her managers to seek out feedback on how a situation was handled or solicit suggestions for her own future improvement. In her role as Lab Supervisor Jessica looks to not only improve her own performance but that of her employees. Jessica encourages staff to participate in discussions, generate new ideas and fosters a sense of individual and team responsibility. It is for all of these reasons that we have selected Jessica as our Supervisor of the Semester. Please join us in congratulating her on this achievement. {cb}

Michael Lorenz

March 2000 Busch Consultant of the Month (Spring Semester)

Busch management was pleased to see that Michael performed his duties diligently, and that he consistently made rounds of the lab. In addition, he is very friendly and polite with users and often goes out of his way to make sure that the users' questions are attended to. We also thank him for extending his cooperation to the management staff and for offering to help us out with some of our duties in the lab. {av}

Spring 2000 Busch Consultant Achievement Award (Spring Semester)

The management team is consistently impressed with Michael's customer service skills and his ability to enforce lab policies even when the lab is very busy. His dedication, thoroughness with duties and positive attitude definitely make him a star consultant! {bm}

Nick Loscalzo

November 1999 Busch Consultant of the Month (Fall Semester)

Nick is excellent with users and handles user questions exceptionally well. In addition, he has gone beyond the call of duty to help out the management team with a number of projects - it is thanks to his care and assistance that we were able to complete some of our big projects much before they were due. {ag}

Greg Lotsvin

October 2010 College Avenue Consultant of the Month (Fall Semester)

Greg is one of our veteran consultants at the College Avenue Computer Labs. Consultants like Greg are key to ensuring that the lab runs like a finely oiled machine. He is known for his resourcefulness when it comes to giving patrons the assistance that they need. Greg works well with others and brings a unique sense of humor to the workplace. He will lighten the mood behind the consultant station in such a fashion that makes anyone smile. The supervisory staff is thankful to have someone like Greg, because he is one of the people that we count on when looking for coverage. It has been a pleasure working with Greg this semester. His attitude and work ethic at the labs are something consultants should try to emulate. It is for these reasons that we are proud to announce Greg Lotsvin as College Avenue's Consultant of the Month! {bo}

Victor Low

April 2004 Busch Consultant of the Month (Spring Semester)

Although weird, Victor has been an essential part of the BCCC team. His constant grin and silly antics keep up the morale amongst consultants, supervisors, and users alike. Vic strives to help users to the limits of his abilities, and then pushes those limits by learning how to help them even further. Without Vic, the lab would be just that much colder and darker, a lonely cave bereft of sunlight. {jfw}

Kevin Lumauig

November 2013 College Avenue Consultant of the Month (Fall Semester)

Kevin began working at The College Avenue Computer Center in September of 2012. He learned a lot in the early months of his career. During that time, Kevin has proven that he is receptive of advice and very resilient. Since then he has risen like a Phoenix from the ashes and become one of the most trusted consultants working for CACC. He works in the morning and at night. He is always willing to cover shifts to help out. Whenever he works, he has a great attitude and is always positive. Kevin is a pleasure to work with and growing into an ideal consultant. It is a delight to have witnessed the progress Kevin has and made it is with great satisfaction to honor Kevin with Consultant of the Month recognition. {jk}

Spring 2015 College Avenue Consultant Achievement Award (Spring Semester)

We are very happy and proud to award Consultant of the Semester for Spring 2015 to Kevin Lumauig! Kevin has brought his positive energy and an excellent skill-set to our team at the College Avenue Computing Center since starting in Fall 2012. Every time we work with Kevin, we know the shift will not only be fun, but also productive. Very recently, we have witnessed Kevin's extraordinary patience with patrons who do not understand how to use certain types of software on the computer. Indeed, Kevin is someone we can rely on to be there every step of the way when a patron has an issue. Needless to say, he is a team player who enjoys collaborating with his coworkers socially and with work-related tasks. Lately, Kevin has gone above and beyond to assist in any aspect of the lab, whether it be filling in for an open shift or taking boxes of supplies to remote sites. Under pressure from situations like the network outages or when printing goes down, we know we can rely on Kevin to handle the situation with great poise and ease. Maintaining the lab is Kevin's specialty; time and time again, we see Kevin performing extra tasks around our labs to make them a better place for patrons and staff alike. Any time coworkers are having a bad day, Kevin goes out of his way to cheer them up and put a smile on their face. Ultimately, Kevin embodies what we hope every consultant will be when joining our lab team. If there was ever someone we always knew we could rely on to do an outstanding job, it would be him. Great job this semester and always; we appreciate all your hard work and this is an honor well deserved. Please join us in congratulating Kevin on an outstanding semester! {ls}

Nick Lusskin

October 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Nick has consistently stood out to supervisors for his overall great customer service and work ethic during his past year with OIT. Specifically, Nick is very attentive and thorough when addressing and troubleshooting patrons' concerns. He is sure to always go above and beyond while handling walk-ins to ensure that a patron's concern can be resolved. Also, he is always helpful - offering other consultants general troubleshooting advice and keen to guide newer consultants when they need help in the labs. Nick is very eager to assist supervisors as well, and consistently volunteers to deliver paper/supplies to other sites. Aside from all of those things, Nick arrives to his shifts in a great attitude and ready to work. He is friendly to everyone that comes into the lab, whether its a fellow coworker or a ResNet walk-in. This combination of customer service, great attitude and technical ability make him a great selection for Consultant of the Month. Congratulations Nick, and thanks so much for all your exceptional work! {ch,bf}

Elaine Lustado

March 2005 College Avenue Consultant of the Month (Spring Semester)

All semester, Elaine has given excellent help to users and taken care of her job responsibilities. She always volunteers to assist management with any tasks that need to be done. Elaine is very helpful and friendly when helping users in the labs, no matter what time of day it happens to be. Elaine has more than proven her worth as a consultant this semester. Please help us in congratulating Elaine for her Consultant of the Month award. {mk,lw}

Caroline Luther

April 2000 Busch Consultant of the Month (Spring Semester)

We thank Caroline for her diligence and dedication to the job. Her desire to go the extra mile to assist lab patrons with problems and concerns about lab operations is an asset to this organization. Likewise, her friendliness and patience with lab patrons has made her a stellar consultant whose service to the Rutgers Community is appreciated by those that she helps and works with. {bm}

Aaron Lynch

September 2015 College Avenue Consultant of the Month (Fall Semester)

Aaron joined our team on College Ave this past summer and has been an invaluable asset ever since. His determination and drive has been displayed since he began as a Consultant in Training, completing his dispatch training over the summer as well. Even as a newly certified dispatch consultant, Aaron played a huge role during SWAT weekend; helping out countless residents setting up their devices to our network. During the first few weeks of the semester, our busiest time of the year, Aaron stepped up to the challenge. He went out on every ticket he could, performing numerous wireless surveys and troubleshooting issue all over the College Ave Campus. As a consultant, Aaron never shies away from a problem and handles every patron issue with a calm demeanor and a smile. Aaron, we are extremely grateful to have you as a part of our team on College Ave and want to thank you for your hard work. You have been a pleasure to work with, we appreciate it! Thank you and congratulations on being awarded September Dispatch Consultant of the Month! {jm}

Spring 2017 College Avenue Supervisor Achievement Award (Spring Semester)

Aaron was promoted in the beginning of the Fall 2016 semester. After being promoted, he quickly established himself as a reliable and hardworking supervisor. When Aaron is on shift, one can rest assured that he has all of our labs running like a finely tuned machine. He readily takes care of the simplest to the most difficult questions with ease. Aaron's integrity and professionalism in the workplace is one that we hope all our supervisors strive to emulate. Furthermore, Aaron ensures that all of his duties are completed in a thorough and efficient manner. Aaron served as one of our ResNet Supervisors by going to committee meetings, training new dispatch consultants, and making sure that dorm and walk-in tickets were handled properly. He spent an enormous amount of time helping out with the hiring process by reviewing many consultant applications and conducting the most interviews each week amongst his supervisors. Aaron does his job without complaint or desire for recognition. Aaron will also not hesitate to provide constructive feedback to help improve processes in our labs. Aaron will be graduating this May and leave shortly after to further his career in the military. We are thankful for Aaron's contributions to the lab this academic year. It will be difficult to fill the void after his departure from our staff. We are honored to award Aaron Lynch as College Avenue's Supervisor of the Semester! {bo}