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OIT Student Employee Recognition Program


Previously Honored Consultants – M


Emily M.

November 2006 College Avenue Consultant of the Month (Fall Semester)

Emily has been a delight to work with this semester. She is always looking to lend a helping hand to anyone in need. Despite this being her first semester here, she's established herself in the lab as if she is a seasoned veteran. When helping patrons, she takes the time to fully understand their issue and works diligently with the patron to resolve it. Emily helps us out with coverages, staying later if we need her, and helping out all those she works with no matter the task. Congratulations, Emily on being awarded the November Consultant of the Month for the College Avenue Campus. [mk, ae, lw]

Michael Ma

October 2005 Livingston Consultant of the Month (Fall Semester)

In only his second month of employment, Michael Ma has proven himself to be a valuable asset to the Livingston Computing Center. In that time he has demonstrated many of the qualities that we believe an exceptional consultant should possess. He performs his duties to the best of his ability while maintaining a positive attitude throughout every shift. His eagerness and enthusiasm to assist lab patrons, support his fellow coworkers, and openly communicate with management helps sets the standard for a model consultant. Mike is always looking for ways to go above and beyond the duties of the position by volunteering for special projects and going the extra step to ensure that every patron's inquiry is more than adequately answered. Mike is friendly, outgoing, inquisitive and truly dedicated to the job. Please join us in congratulating him on this well deserved recognition. {cmb, dp}

Joseph Macirowski

November 2005 Livingston Consultant of the Month (Fall Semester)

Joe just started working for us in September and his performance today has been above par. Joe is always on top of his rounds, ensuring that the lab is running properly and in an orderly fashion. In addition, he is always very aware of what is going on in the lab, never hesitating to help someone out when they need it. Always thorough, he makes sure that each patron whom he helps has had their questions answered completely. To top it all off, Joe is very friendly and knowledgeable. With extensive knowledge of Macintosh computers, Joe has helped us troubleshoot several technical issues and has even taught us some new things about Macs. Join us all in congratulating Joe for a job well done. Thanks for all the good work, and keep it up! {ms, mm}

Andrew Maeng

February 2012 Cook/Douglass Consultant of the Month (Spring Semester)

Andrew is easily one of the most reliable consultants that we at C/D have had the pleasure of having in our team. He is proactive and thorough when approaching his duties both as a lab consultant and a ResNet dispatcher. Andrew is incredibly personable and friendly but very direct and is not afraid to voice his concerns with lab matters. Always willing to help out, participate, and learn, he goes above and beyond the call of duty, all the while maintaining a positive attitude. Andrew has consistently shown, especially in this new semester, that he takes pride in being a part of the NBCS organization, and it goes without saying that we as well are proud to have Andrew in NBCS. Congratulations on receiving the well-deserved Consultant of the Month award! {ak}

Kim Magaraci

March 2013 Cook/Douglass Consultant of the Month (Spring Semester)

Kim has been with the Cook/Douglass Labs for two years now, and is a valued member of our team. She consistently brings a fun and upbeat personality to work, and her smile is always brightening up the labs. Her eagerness to help patrons is evident, always the first to hop out of her chair and go help them. Kim is also willing to volunteer to help in side projects at the lab, like the new fish tank at Loree. With these many respectable qualities, we are happy to award Kim Consultant of the Month! Congratulations! {ab}

Robert Maharaja

April 2001 Livingston Consultant of the Month (Spring Semester)

Robert has been with the Livingston Computing Center since the Fall semester. He has demonstrated himself to be a diligent worker. He performs his duties well and without question. Even when the lab is slow, he will find tasks to perform. He remains observant when on duty and acts quickly to resolve any situations he encounters. He has grown into a very good consultant. Congratulations on a job well done. {lw}

April 2002 Livingston Consultant of the Month (Spring Semester)

We chose Robert as a Consultant of the Month for his professionalism. Robert consistently performs well in all aspects of his job like making rounds and answering user questions respectfully and patiently. He also does not shirk the more boring tasks like taking stats, making sure the printers have paper and doing his cleaning. As a veteran consultant, he has put his valuable experience to good use by helping users to the best of his ability and also helping other consultants. Robert serves as a excellent example for other consultants. {gh,lw}

Tim Maher

Spring 2000 Busch Supervisor Achievement Award (Spring Semester)

Throughout the semester Tim has worked tirelessly to improve lab operations and communications/relations between the management staff and consultants. Aside from handling repair/maintenance duties, Tim has dealt with a number of emergencies in the lab including emergency coverage for overnight(s). Some of his other contributions to the team include the new system for tracking machine cleaning, and his help with projects and events such as hiring and Open House. Tim has also played a key role in organizing and teaching the Multimedia Hardware class. The amount of time and effort Tim has dedicated to the labs is truly praiseworthy. We am more than proud to have Tim as a part of the BCCC Management Team! {lw, av}

Fall 2001 CCF Overall Achievement Award (Fall Semester)

For his exceptional work on the class database project, Tim Maher is a co-recipient of the Fall 2001 Overall CCF Achievement Award. Congratulations!

Try to picture a person with the following characteristics. Imagine someone who never hesitates to help out in the labs. Who will check their email or get on Instant Messenger from afar to see how things are going. Who will take a phone call or respond to a page in the middle of the night or on the weekend - when a situation has erupted in a lab. Someone who will rush over to the computer center if necessary. Someone who is not only willing to do this, but who does so willingly without complaint or needing to be constantly thanked for doing this extra work.

Believe it or not, such a person does work for us. Not only that, but imagine this very same person is also very technically competent. They are comfortable on PCs, Macs and Unix alike. They often can help out with matters that many consultants and other supervisors might have trouble with. They show the confidence of being able to figure out things on their own if necessary. They not only can use software on these platforms, but are capable of programming in multiple environments and to do so in a very well-thought out and professional way.

And what about dealing with the staff? What if such a person was constantly an advocate for the labs and the consultants. Noticed and cared about problems and did what they could behind the scenes to make things better for everyone? Someone that consultants could easily turn to, who they weren't afraid of approaching, who they respected as a knowledgeable and thoughtful individual.

And this same someone, was a person who realized that in order to effectively run the labs one must be brave enough to enforce important policy in a reasonable way and be willing to do so even if they sacrifice a little personal popularity in the process. Someone who understands that the key to doing this is to treat everyone equally and fairly.

Imagine this same person was someone that the other Supervisors got along with, trusted and relied upon to help them get tasks accomplished. And someone who the Managers completely counted on to make sure that things functioned properly in the labs - without having to worry about overseeing or micromanaging every action this person took.

Someone who wasn't afraid to take a risk and speak their mind with upper management - to frankly express their concerns and ask for major problems to be addressed. And to not only point out such areas, but to think up solutions and to offer to devote their own time to work towards resolving these situations.

And what if this person clearly cared about their own campus, but also was willing to devote time to helping all the CCF labs - even those on other campuses? Who went out of their way to keep in touch with Supervisor on other campuses. To offer them advice or give them items that were developed on their own campus - for use elsewhere. Was very willing to work with folks on other campuses for a common cause - such as to plan classes, do committee work, or to develop joint suggestions for improvement. Imagine if this person went beyond this and decided to work on a major cross-campus programming project, using UNIX cgi-scripting and a MySQL database to design a system to handle the CCF class attendance - something which up to now dozens of people have had to spend inordinate amounts of time on managing by hand.

Still don't know who we are talking about? Here is another hint, this person isn't just focused on work product, but also cares about staff morale. They do their part to increase the level of cheer within the labs. They often have a smile on their face, and do what they can to bring humor and a fun environment to everyone.

We are talking about a person whose heart is completely in running the labs. Whose dedication and love of these centers and the people who work within them is very deep.

Have you figured out who this person is yet? Some of you may think you do. But the truth is, this semester it was very hard to pick an individual for the Overall Achievement Award. No, not because there was no one person who came close to fitting this ideal. But rather, because we have TWO individuals who fit this description so closely. And so, this semester, we have co-recipients of CCF's Overall Achievement Award - Tim Maher and Melissa Malana. To both of you. Thank you so much for all you have done.

Fall 2001 Busch Supervisor Achievement Award (Fall Semester)

Throughout the semester Tim has worked tirelessly to improve lab operations and communications/relations between the management staff and consultants. Aside from handling repair/maintenance duties, Tim has dealt with a number of emergencies in the lab including emergency coverage for overnight(s). Some of his other contributions to the team include the new system for tracking machine cleaning, and his help with projects and events such as hiring and Open House. Tim has also played a key role in organizing and teaching the Multimedia Hardware class. The amount of time and effort Tim has dedicated to the labs is truly praiseworthy. We am more than proud to have Tim as a part of the BCCC Management Team! {lw, av}

Ahmad Mahmoud

March 2006 Busch Consultant of the Month (Spring Semester)

As tactful as he is tall, Ahmad isn't hard to spot when he's on duty. He's always willing to help patrons in need and he always tries his best to make sure that they go back to their computer satisfied. If he doesn't know how to deal with a situation, he knows where to get help and observe to learn from other consultants or supervisors. He also is never afraid to give his feedback about the lab. Whenever he feels that something needs to be improved upon ARC, he makes it a point to inform management about it. Ahmad has improved greatly since he started. Any feedback he received from managers or supervisors were taken to heart and he worked to become a better consultant. His meticulousness combined with his desire to improve himself and the lab makes Ahmad, without question, a great asset to ARC. Thanks, Ahmad, for being such an excellent consultant. We commend you for all the great work you have done for the lab and us. {kp,jm, wll}

Michael Mahoney

November 2003 Livingston Consultant of the Month (Fall Semester)

Michael's cheerful disposition lifts the spirits of all who are around him. Aside from his exemplary performance with users in the lab, Michael is often promoting and implementing new ideas for improvement at the computer lab. Most recently, he has completed our first online-based computer cleaning script. We are very fortunate to have someone with his level of technical expertise and enthusiasm with us. {mw, lw}

Fall 2004 CCF Overall Achievement Award (Fall Semester)

Mike (aka Smiley) has been working in the labs for 2.5 years now. In that time he has demonstrated his tremendous dedication and positive attitude towards the job. Recently Mike has undertaken the creation, development and maintenance of the CCF cleaning page. This interface has greatly eased the tracking of consultant cleanings. He has put much effort into reaching out to other campuses to assist them in using this tool.

Although Mike splits his time between TD and CCF, his commitment to us is unquestionable. During last semester's major network outage, he immediately contacted Livingston to provide any information he could regarding the situation, putting the staff at ease. In a pinch, Mike can be counted on to come in to the lab during emergency situations or whenever the lab is understaffed.

Mike has also been a great help to the labs and the consultants. He has taught 3 continual training classes in addition to training new employees. Mike's classes are well received and include topics such as HTML, Media and Transmission, and Introduction to Networking. In addition to working on these projects Mike has stayed on top of his primary lab responsibilities of coordinating the consultant evaluations.

Mike's excellent service and cheerful personality make him a pleasure to work with. As his nickname attests, one of Mike's most persistent characteristics is his ability to maintain his positive attitude no matter what issue needs to be confronted, or major crisis needs to be tackled. Whatever may be thrown his way, Mike will continually strive to do his best, consistently with a smile on his face. By his example - or is it by the contagious nature of his grin? - Mike always manages to spread good will around the labs.

CCF's heart and soul is its student workforce. We are fortunate to have many excellent student workers. Beyond this, we regularly depend on certain individuals to circulate technical knowhow, provide excellent leadership, and most of all, to spread positive energy throughout the labs. Mike, you do all of the above and much more. In essence, your efforts help to keep the labs alive. So thanks for all you have done.

Melissa Malana

February 2001 College Avenue Consultant of the Month (Spring Semester)

In her time at CACC, Melissa has become one of our best consultants. When on duty, she can be counted on to assist both users and fellow co-workers with alacrity. She demonstrates her excellent communication skills in person and on lab-line. Melissa is funny and friendly in sharing her knowledge and talents with others and, in addition to performing her duties as a consultant during her own shifts, Melissa regularly takes coverage. {ah}


Fall 2001 CCF Overall Achievement Award (Fall Semester)

For her exceptional work on the class database project, Melissa Malana is a co-recipient of the Fall 2001 Overall CCF Achievement Award. Congratulations!

Try to picture a person with the following characteristics. Imagine someone who never hesitates to help out in the labs. Who will check their email or get on Instant Messenger from afar to see how things are going. Who will take a phone call or respond to a page in the middle of the night or on the weekend - when a situation has erupted in a lab. Someone who will rush over to the computer center if necessary. Someone who is not only willing to do this, but who does so willingly without complaint or needing to be constantly thanked for doing this extra work.

Believe it or not, such a person does work for us. Not only that, but imagine this very same person is also very technically competent. They are comfortable on PCs, Macs and Unix alike. They often can help out with matters that many consultants and other supervisors might have trouble with. They show the confidence of being able to figure out things on their own if necessary. They not only can use software on these platforms, but are capable of programming in multiple environments and to do so in a very well-thought out and professional way.

And what about dealing with the staff? What if such a person was constantly an advocate for the labs and the consultants. Noticed and cared about problems and did what they could behind the scenes to make things better for everyone? Someone that consultants could easily turn to, who they weren't afraid of approaching, who they respected as a knowledgeable and thoughtful individual.

And this same someone, was a person who realized that in order to effectively run the labs one must be brave enough to enforce important policy in a reasonable way and be willing to do so even if they sacrifice a little personal popularity in the process. Someone who understands that the key to doing this is to treat everyone equally and fairly.

Imagine this same person was someone that the other Supervisors got along with, trusted and relied upon to help them get tasks accomplished. And someone who the Managers completely counted on to make sure that things functioned properly in the labs - without having to worry about overseeing or micromanaging every action this person took.

Someone who wasn't afraid to take a risk and speak their mind with upper management - to frankly express their concerns and ask for major problems to be addressed. And to not only point out such areas, but to think up solutions and to offer to devote their own time to work towards resolving these situations.

And what if this person clearly cared about their own campus, but also was willing to devote time to helping all the CCF labs - even those on other campuses? Who went out of their way to keep in touch with Supervisor on other campuses. To offer them advice or give them items that were developed on their own campus - for use elsewhere. Was very willing to work with folks on other campuses for a common cause - such as to plan classes, do committee work, or to develop joint suggestions for improvement. Imagine if this person went beyond this and decided to work on a major cross-campus programming project, using UNIX cgi-scripting and a MySQL database to design a system to handle the CCF class attendance - something which up to now dozens of people have had to spend inordinate amounts of time on managing by hand.

Still don't know who we are talking about? Here is another hint, this person isn't just focused on work product, but also cares about staff morale. They do their part to increase the level of cheer within the labs. They often have a smile on their face, and do what they can to bring humor and a fun environment to everyone.

We are talking about a person whose heart is completely in running the labs. Whose dedication and love of these centers and the people who work within them is very deep.

Have you figured out who this person is yet? Some of you may think you do. But the truth is, this semester it was very hard to pick an individual for the Overall Achievement Award. No, not because there was no one person who came close to fitting this ideal. But rather, because we have TWO individuals who fit this description so closely. And so, this semester, we have co-recipients of CCF's Overall Achievement Award - Tim Maher and Melissa Malana. To both of you. Thank you so much for all you have done.

Fall 2001 College Avenue Supervisor Achievement Award (Fall Semester)

In Melissa Malana's first semester as Lab Supervisor, after only a summer of being Assistant Lab Supervisor, she proved herself a strong leader, innovator, and teacher. She became a leader for both the Assistant Lab Supervisors and the consultants, and took a lead role in several campus projects this semester. Melissa took great initiative and improved several automated processes for the College Avenue Campus. She designed and implemented three new web forms for College Avenue staff to use at remote sites, improving the lines of communication and making the consultants' jobs easier. She is also working with other campuses' supervisors to create a new class database for CCF consultant classes - a major undertaking and a vast improvement upon the current system. As a teacher of consultant classes, Melissa contributed two new classes to our selection and taught both with enthusiasm and an earnest effort to make sure consultants learn the material while having fun. Melissa is not one to take things as they are - she always searches (and finds) ways to improve the labs and lab operations. Melissa is always willing to help her co-workers, and constantly seeks ways to improve the lab environment for both users and staff. Our consultants look up to her and trust her for advice and guidance in their jobs. She actively supports the Mission, Vision, and Values of the department through her efforts in teamwork and innovation, and is always professional. {ms, jg}

David Maldonado

March 2008 College Avenue Consultant of the Month (Spring Semester)

David joined our staff in September. From very early on, he displayed strong technical abilities and excellent customer service skills. He is a leader among his peers - often you will find other consultants looking to him for guidance or help. He is quick to tackle printer problems, thoroughly troubleshooting these issues before reporting them to his supervisors. He is consistently polite and professional with patrons and staff members. David also brings a great sense of humor and quick wit to the workplace, which comes in handy during his early morning shifts. Please join us in congratulating David on this well-deserved honor! {mm}

Hirah Malik

November 2014 Livingston Consultant of the Month (Fall Semester)

Hirah is a great model of a shinobi and, more importantly, a consultant. She possesses the following qualities. Instinct: She takes initiative in keeping the lab in order by consistently doing rounds, enforcing lab policy, and being aware of the lab's condition. She knows when to be proactive and seek out information that will help her do her job more effectively. She does this by speaking with supervisors for clarification on tasks such as changing toners, setting up classrooms, and when to utilize web forms properly. Bravery: She is great at enforcing lab policy despite her small stature. She's is a warrior in disguise. Discipline: Her discipline is unmatched. When asked to do something, she will spring up out of her chair and do it right away with no questions asked. Technique: When assisting patrons, she will attempt to resolve an issue to the best of her abilities. If her training has not yet prepared her to handle the given situation, she knows when to call in for reinforcement. Stealth: She is the truest form of a Shinobi in that she is quiet and reserved yet she is always ready to strike from the darkness when time to execute any task. Though she is quiet, she has great communication skills and interacts with people well. Loyalty: Hirah remains loyal by not receiving any PTS infractions. She interacts with her fellow consultants well and is a pleasure to be around. She greets people with a smile and a positive attitude. She is a great contribution to the reputation of the computer labs. Join us in congratulating Hirah Malik on being named a Livingston Consultant of the Month for November 2014! {jj,rw,lw}

Dilasha Malla

February 2013 Cook/Douglass Consultant of the Month (Spring Semester)

Dilasha has been an exceptional consultant in the Cook/Douglass lab over the past couple of years. She has consistently been a pleasure to work with, especially because you will never see her without a smile on her face. Her positive attitude creates a warm, and welcoming atmosphere in the lab, and it is quite contagious. Not only is she always eager and willing to help out patrons, but she is also genuinely interested in other people's concerns. Dilasha demonstrates excellent listening skills when conversing with patrons and coworkers alike. She is constantly striving to better herself at her job and motivates others in the process. She takes upon all aspects of the job with enthusiasm, and it is for all of these qualities alongside others, that we are proud to award Dilasha with Consultant of the Month. Congratulations, Dilasha! Thanks for being part of the Cook/Douglass family! {nd, ak}

March 2014 Cook/Douglass Consultant of the Month (Spring Semester)

Dilasha has been a valued member of Cook/Douglass labs ever since she joined us back in 2011. Her outstanding work ethic is greatly appreciated and is demonstrate by making sure the labs are running fine every time she is here. No matter if she is on the clock or not, she would always try to help patrons to the best of her ability. For this, she is someone we can count on as her patrons always leave the labs without any concerns. And no matter how busy the labs are, she always greets everyone with a smile and goes far and beyond to make sure that any new coworker is comfortable working at NBCS. For all this and more, it is with great pleasure that we award Dilasha Malla Consultant of the Month for March 2014. Congratulations and keep up the good work! {zh}

Ziad Mallah

September 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Ziad is a very welcoming and attentive consultant who is open to new opportunities of learning. It was a pleasure interviewing him and seeing him during his training since not only was he prepared but he also asked qualitative questions that reflected his knack for attention to detail. As a fully-promoted consultant, he still uses this skill to ensure that he not only goes in prepared but sees if there is anything he can proactively do and his happy demeanor makes him approachable for any technical issues or even simple conversations! Ziad has always been a wonderful and enthusiastic consultant, willing to help cover open shifts, complete merit cleanings in his free time, and tackle any troubleshooting tasks that may initially appear difficult. Two of his most prominent characteristics are his take-charge disposition and his ingenuity, making him a useful asset to the Cook-Douglass team! Ziad, you're doing a great job and keep up the good work. You certainly deserve this award. Congratulations! {vs}

Ryan Malluk

April 2004 Cook/Douglass Consultant of the Month (Spring Semester)

Punctuality, resourcefulness, and a great attitude makes an outstanding consultant. Thankfully, our other Consultant of the Month possesses those qualities and so much more. Ryan is a hard worker who is always willing to go that extra mile to help users, his fellow consultants, and his supervisors. He is continually asking questions, trying to expand his potential and his knowledge of the inner workings of the Lab. His friendly attitude creates a work environment that is fun and enjoyable. This award is well deserved. Congratulations Ryan! {cg}

Spring 2004 Cook/Douglass Consultant Achievement Award (Spring Semester)

Ryan has been with us for one year now and he has shown great potential as a consultant. His enthusiasm on the job makes for a comfortable work environment. His friendly attitude allows users to approach him easily. Ryan is a hard worker who is always willing to go that extra mile. He is continually asking questions to broaden his knowledge. His dedication to the users, his fellow consultants, the supervisors, and the labs earned him this award. We thank you, Ryan for all the hardwork you have done towards the labs. We appreciate all of your efforts. Congratulations! {cg}

Kristen Maloney

Fall 2012 College Avenue Supervisor Achievement Award (Fall Semester)

Since returning to the College Avenue Computing Center, Kristen has definitely picked up where she left off a few years ago. She has made an immense impact on our day to day operations. For example, Kristen has done extensive work on updating outdated signage, streamlining lab processes, and training our SITs. Kristen has been a great influence on even our most veteran supervisors by taking the time to work with everyone individually. Her positive attitude and work ethic has increased productivity and collaboration amongst our management team. When there is downtime in the office, Kristen is constantly looking for things to do in order to improve the lab. Kristen is also very supportive in helping coworkers and patrons by ensuring that issues are addressed to the best of her ability. Kristen played an integral role in helping to bring back Continual Training Classes by serving as an advisor to the creators of the Photoshop/Illustrator class. We are pleased to have such a strong leader on our staff and look forward to working with Kristen for semesters to come. {bo}

Andrea Manalese

November 2006 Busch Consultant of the Month (Fall Semester)

Hard-working, dedicated, polite, enthusiastic, and friendly are just a few words that describe Andrea. Since she started working for CCF in September, she has been what we like to call an "ideal consultant." From day one she has handled situations in the lab like pro, being as helpful and friendly as possible. Keeping a watchful eye on the lab, she is always quick to report any problems she may find. But this is just part of what she does at the lab. From taking rounds, asking questions, and helping
out a fellow consultant, Andrea has become a model for all consultants to follow. With all of these qualities, and her dedication towards helping the lab, we have awarded Andrea as Busch Campus Consultant of the Month! [jp]

Gregario Manalo

March 2007 College Avenue Consultant of the Month (Spring Semester)

Greg is by far one of the greatest consultants here at College Avenue. He is always ready and able to assist patrons, whether it be a student or a member of the faculty. He handles all situations with the utmost professionalism. On occasions where we may need someone to take emergency coverage, he has always made every effort to make himself available to come in. Not only is he an excellent consultant in terms of aiding patrons, but the respect and help he gives to his colleagues is superb. During his shifts, he leads by example, always on the move in the lab, making sure to be visible to patrons and to uphold lab policies. He also regularly exceeds his required duties by assisting supervisors with projects. Please join us in congratulating Greg. {ae}

Spring 2008 College Avenue Consultant Achievement Award (Spring Semester)

Greg is one our most veteran consultants as well as an exceptional role model to his fellow consultants at the College Avenue Computer Lab. He has been very helpful when the lab is understaffed. Greg will never hesitate to provide coverage in a moments notice. Greg is also willing to bring issues that he feels are important to the attention of the CACC management team. He is also well-liked and appreciated by his fellow consultants and supervisors. Greg takes his job seriously. He is always doing rounds, enforcing policy, and helping patrons. He is also very meticulous when it comes to keeping lab equipment clean and working properly. When he is working a shift he is always looking up technical information that will assist him in providing assistance in the lab while preparing himself for a future job in Information Technology. For these reasons, we are proud to announce Greg Manalo as our Consultant of the Semester. {bo}

Fall 2008 College Avenue Consultant Achievement Award (Fall Semester)

As anyone who has worked with him knows, Greg has given his best effort every shift during his years with the labs. Always ready to pick up a tough coverage or work at an unpopular site, it is hard to sum up Greg's dedication to his job in a short paragraph. In later semesters with us, Greg has used his extensive experience to help his fellow consultants improve their own performance, assisting new consultants and tackling issues that his coworkers are unsure of. Over his long tenure, many supervisors have realized that having Greg on duty makes any shift run smoother. Never missing a beat, Greg tackles the tough issues before they ever get out of hand, and it is rare to find a technical problem he has not met and resolved before. A great consultant, Greg is an even better friend, whose honesty and direct manner make him wonderful to have around even on a slow day. We wish Greg the best of luck in the future; he will be sorely missed. {js}

Nikita Manavi

November 2015 Busch Consultant of the Month (Fall Semester)

Since the day she was hired, Nikita has had a tenacious attitude, which she has used to handle a number of difficult situations with aplomb and poise. A diligent worker with a shining smile, she embodies all the great qualities we look for in a consultant. With her excellent customer service skills and an aptitude for the position, her presences assures smooth day to day operation of the lab. Nikita's most profound effect on the lab may be, however, the excellent line of communication she maintains and the constant stream of suggestions and improvements she is always providing. She has submitted dozens of new ideas on how we can improve the lab, touching on topics such as customer service, scheduling, and even emergency procedures. Nikita's presence on Busch is both a huge asset to the lab, and a wonderful pleasure. Thank you, Nikita, it is an honor to have you as part of the Busch labs. {dd,mp}

Marc Mance

Fall 2009 Busch Consultant Achievement Award (Fall Semester)

Marc, o Marc, what can we say about Marc. How about that he is AWESOME? At this point, it wouldn't be a surprise if Marc had 10 COTM awards by now. It's just that obvious. However, COTM isn't enough, so he's been selected as Busch's Consultant of the Semester for Fall 2009. This has been a long time coming, and it is without any hesitation that Marc is awarded this well-deserved recognition. Marc's smile and energy is contagious and he infects everyone he's near with it. He's always friendly and willing to help out both patrons and fellow consultants alike with a calm and caring manner that is distinctly his own. He is always looking for ways to improve the labs both for consultants and for patrons and isn't afraid to voice concerns when he thinks something might need to be changed. He's on top of any issues that might arise in the labs while he's on duty and help troubleshoot machines he thinks might be down to ensure there is nothing else that can be done to fix it. His quiet confidence and willingness to learn what he does not know makes him an exceptional person for this job. Marc has been one of Busch's most outstanding consultants. He is more than friendly and always willing to help out patrons in need. Whenever Marc is on duty, you barely see him in the consultant station, he is constantly running around helping patrons, fixing printers, and troubleshooting. The lab is in great hands when Marc is on duty, no doubt. Marc is one of those consultants that makes the supervisors happy to have on shift- he allows them peace of mind because the lab is in very good hands with him! A seasoned consultant, Marc is extremely knowledgeable and always thorough when helping out a patron or fellow consultant. Congratulations, Marc and thank you for all that you've done! {mnb,kp,ag,sh,wc,wll}

Scott Mandell

November 2013 Operations Consultant of the Month (Fall Semester)

Scott just started his tenure with NBCS in Fall 2013. His enthusiasm and attention to detail were noticed by the Operations supervisors and, as such, he was quickly promoted to Operations Consultant in October 2013. Scott has weathered two overnight shifts this semester and has picked up Operations tasks with ease. He asks intelligent questions about what he is doing and why, which is a big reason why he was chosen this month. He has thoroughly familiarized himself with the staff portal, one of the most important sources of information for Operations. He has also taken it upon himself to do a side project, constructing a map of the server room, which he has been diligently working on. Scott is majoring in Materials Science and Engineering and expects to graduate in 2016. When he is not perusing the Operations staff portal, he enjoys skiing, running, casual inventing, and miniature robotics. He likes the overnights the most about working as an Operations Consultant and feels humbled in being trusted with the enormous responsibilities of overseeing the server room. When asked for advice for Labs or Help Desk consultants who may want to be promoted to Operations consultant, he notes Help Desk training and flexibility are key. When asked the age old question PC or Mac, he responds that he is a PC-guy in his personal work, however prefers a Mac for the best performance at work in Operations. Congratulations Scott, in being chosen as the November Operations Consultant of the Month! {mb}

Spring 2015 Help Desk Consultant Achievement Award (Spring Semester)

As a Level 2 Applications Consultant, Scott spearheaded the Machine Room audit and was involved in the tape disposal project. He consistently watches for inefficiencies or processes that could be improved. You can frequently find Scott looking for additional tasks to fill in any slower periods. As an Applications Consultant he is unfailingly cheerful and enthusiastic and really seems to enjoy the job (he brings these characteristics to all of his duties in the Help Desk group). While being consistently up-beat, Scott takes his work seriously, pays attention to details and asks thoughtful & insightful questions when unsure about a situation. These have lead him to be recently promoted from a Supervisor in Training to an Assistant Supervisor. Scott is an Information Technology and Informatics major with a minor in Economics. To relax he enjoys hiking, kayaking, and skiing (not at the same time/season). Thank you Scott for all your hard work this semester and congratulations. {dk}

Fall 2016 Help Desk Supervisor Achievement Award (Fall Semester)

It is bittersweet to be writing this paragraph as we are so very happy to name Scott the Level 1 Supervisor of the Semester! At the same time, we are also sad that this will be his last semester working here with us, as he will be graduating; but of course we're very happy for him! Scott began working at the OIT Help Desk in the Spring of 2013. His upbeat attitude, big smile, and friendliness followed him throughout his promotion path at the Help Desk. If you spent any time with Scott at the Help Desk, you will quickly find out how passionate, dedicated, and thorough he is with everything he does. Scott spared no effort in helping all of our Level 1 Consultants throughout calls and giving them guidance and advice on how to be more proficient. Scott has taken the lead role on his mentor team, Team SASS, making sure that all consultants have access to the tools and knowledge needed to help them excel in their position. His organization and planning skills helped the team run smoothly and his positive attitude helped everyone on the team. Scott is the type of person that when he walks into a room, everyone, knows his name. He brings a charisma to every room he walks into that is second to none. Scott is the type of person that loves to celebrate people; he enjoys bringing cake and cookies that he baked himself to treat his co-workers and friends for any special occasion. It was an honor and a pleasure to work with him and his departure will truly be bittersweet. We wish him the best of luck in his future endeavors. {sa}

Danny Manekporia

March 2006 Livingston Consultant of the Month (Spring Semester)

Danny exemplifies what it means to be a dedicated consultant here at the Livingston Computing Center. Danny makes working at the Livingston Computing Center a priority; he is constantly available for emergency coverage and to stay later on his shifts if need be. Danny assists patrons, consultants, and supervisors alike in the most friendly and professional manner. He is never hesitant to take on any project the supervisor staff hands to him, from cutting out consultant contact cards to hauling paper around campus. Danny^s technical knowledge, combined with his friendly demeanor and dedication to the lab provide the Livingston Computing Center with a skilled consultant whom we are lucky to have. Please join us in congratulating Danny as one of our consultants of the month! {tc}

Nehal Mankad

April 2001 Livingston Consultant of the Month (Spring Semester)

Nehal has been with the Livingston Computing Center for some time. During that period, he has developed into an excellent consultant. Nehal has good interpersonal skills which allows him to deal with users well. He will often help out the lab when we are in a pinch. He does this by taking emergency coverages and overnights. Thank you for your continued service and keep up the good work. {lw}

Christine Mansour

Fall 2006 College Avenue Supervisor Achievement Award (Fall Semester)

We have selected Christine Mansour as the Supervisor of the Semester for College Avenue for the Fall 2006 Semester. Christine spent much of the Fall semester as a supervisor-in-training. However, even though she was not a full supervisor, she took on the task of helping us staff during our crucial morning hours. She ensured that emergency coverage emails were sent out and that the remote sites opened as scheduled each morning. Christine was an integral part of ensuring that CACC got off to a good start each day. Her bright and cheery personality puts others at ease and thus allows for any interaction with her to be pleasant. With her dependable nature and willingness to take on new tasks, Christine stepped up and became an integral part of the College Avenue Staff. Please join us in congratulating Christine Mansour on her excellent achievement this semester. {lw}

Diane Marques

September 2005 Cook/Douglass Consultant of the Month (Fall Semester)

Diane Marques is a new addition to Cook/Douglass' consulting staff this semester. In the short time that she's been here, she has been an excellent example of an ideal consultant. Her friendliness, resourcefulness, and ability to put lab patrons at ease has been of great help to all of us. Diane is always on time or even early for all of her shifts and is usually seen on her feet assisting lab patrons at their computers while she is working. We are deeply appreciative of all of her efforts. Congratulations, Diane! {lc}

Anthony Marreo

September 2012 Livingston Consultant of the Month (Fall Semester)

Anthony has just joined the Livingston Computing Center this semester and has since been taking the Lab by storm. He makes assisting patrons a top priority, giving them his full attention until all of their issues are resolved. Exuding confidence and cordiality, Anthony puts patrons at ease, even in the most difficult of situations. During the lab's busiest hours, we can rely on him to tackle any obstacles he faces head on. He can always be counted on to utilize all resources available to him to solve the most complex of issues, including software and hardware malfunctions. His diligence towards his consultant responsibilities as well as his friendly, approachable demeanor guarantees patrons a great academic environment and has definitely caught the eye of the supervisory staff. Anthony's astounding work ethic and equally amazing personality have made him an easy choice for this award. We are proud to recognize Anthony Marrero as a September 2012 Livingston Consultant of the Month. Congratulations Anthony! {nh,lw}

Nena Marshall

November 2008 Livingston Consultant of the Month (Fall Semester)

Nena has been a great help during her first semester at Livingston. Not only has she earned Perfect Performance merits, but she aced both of the Technical Evaluation tests with a 100 and a 95. Always reliable, she handles patron's questions with knowledgeable answers and with a great attitude that makes it impossible not to like her. She exemplifies many of the attributes we seek in new consultants including a commitment to performing her job to the best of her abilities while also seeking to expand her own knowledge. Please join us in congratulating Nena for achieving Consultant of the Month for the Livingston Computer Lab! {ew, lw}

Colleen Martin

November 2002 Busch Consultant of the Month (Fall Semester)

In her first semester with CCF, Colleen has shown a zest for helping users. Her warm personality and sense of humor endears her to the users and to the staff. She is very quick to leave the consultant station and search out users that might need help. She is consistently on top of any problems even after an overnight shift. Busch management can easily tell when Colleen is working because the lab is very orderly and we greatly appreciate her hard work.{jfw,tm}

Jonathan Martin

September 2004 Cook/Douglass Consultant of the Month (Fall Semester)

Jonathan was hired last semester. Since then, he has not let us down with his work ethic and great customer service. You will mostly likely find Jon working those early morning or late night shifts, which is something that we definitely appreciate. His great demeanor towards the job makes him very approachable by both his fellow consultants and users alike. His resourcefulness has made him an asset to the labs. Thank you!! {cg, lc}

Richard Martin

Fall 2011 Help Desk Consultant Achievement Award (Fall Semester)

Since starting at Help Desk in Fall 2010, Rich has excelled as a consultant. He comes into work with a smile and an energetic attitude that helps motivate his co-workers. His friendly personality immediately puts users at ease and by the end of the phone call he is speaking with them as if they are old friends. Rich has had perfect performance this semester, as well as racking up almost 600 merits for emergency coverage, consistently arriving early to his shifts, and volunteering to staff the front station. Rich is often willing to help out a fellow co-worker whether it is by providing coverage, offering advice, or even telling a funny story to brighten their day. Rich says his favorite part about working at Help Desk is the great friends he has made. He also thanks his work at the Help Desk for vastly increasing both his technical knowledge as well as his self-confidence. Rich will be graduating this May with an Mechanical Engineering degree and is currently looking for jobs. Rich has a passion for cars and you can often find him cruising around in his Honda S2000 with the top down. He also loves doing work on cars and hopes to incorporate that into his career one day. After several very successful semesters in Help Desk, Rich's biggest advice for newer consultants is to never take the phone calls personally; even if someone is mean to you, realize it is not intentional and don't let it carry over once the call ends. Congratulations, Rich, on being named the Consultant of the Semester for Fall 2011. Keep up the good work and we wish you luck in your future endeavors! {jw}

April 2012 Operations Consultant of the Month (Spring Semester)

As Rich Martin prepares to leave NBCS behind and head on to bigger things, we would like to honor him as the Operator of the Month for April 2012. Rich originally began working for the Help Desk in Fall 2010 and was promoted to Operations by the Fall of 2011. Since his promotion to Ops, Rich has remained an outstanding employee. He promptly replies to emails, performs his regular Ops duties above par, and goes above and beyond to help out users as well as fellow co-workers. Rich has certainly been a dedicated Operator, always taking coverage and even working through snowstorms and hurricanes! Rich will be graduating in a few short weeks and will be moving to Miami, Florida where he has accepted a position in engineering/sales for Advantix Systems, a company that specializes in commercial air conditioners. Rich would like to say goodbye and that he will miss all the wonderful people he has worked with at in Operations and Help Desk. Good Luck Rich and thank you so much for all your hard work!{jw}

Andres Martinez

October 1999 Busch Consultant of the Month (Fall Semester)

The management team is impressed by Andres' enthusiasm, attentiveness and courteous manner when helping users. We see that he goes beyond the normal call of duty when assisting users and we truly appreciate his efforts. {ag}

Fall 1999 Busch Consultant Achievement Award (Fall Semester)

Throughout the semester, Andres has shown a very positive attitude towards his job duties and the lab patrons. He is excellent with users and his techniques of answering questions allows the users to see exactly what they need to do in order to resolve their problem. Andres has also demonstrated a willingness to learn and we truly appreciate the fact that he takes his job very seriously. Overall his service to CCF is exemplary and we are proud to have him as a member of our staff. {ag}

Ashley Martinez

February 2014 College Avenue Consultant of the Month (Spring Semester)

Ashley began working at the College Avenue Computing Centers in September of 2013. She is a junior majoring in Public Health with a minor in Sociology. Since Ashley was promoted to a consultant, she has become a very dependable coworker. She is always pleasure to work with and has a positive attitude. In the short time Ashley has been working for us, she has grown into a trusted member of the CACC consultant team. Ashley is eager to help patrons and has a knack for helping professors. Whether it is morning shifts or evening shifts, Ashley is always willing to help out around the lab. Ashley is a versatile consultant that has made significant progress during her short time here. The CAC management team is proud to have her on staff. It is a great pleasure to honor Ashley with Consultant of the Month recognition. {jk}

John Mason

November 2007 College Avenue Consultant of the Month (Fall Semester)

John Mason is a veteran consultant that continually fulfills the needs of his job. He is a very consistent worker that is always on the ball. John is very enjoyable to work with, and always addresses patrons with a smile on his face. He also has good knowledge of Macs, and this aids him in troubleshooting. As a veteran consultant, we have noticed that john successfully fields a lot of troubleshooting questions from other consultants. Thank you John for a consistent work ethic, for always being a team player, and for fantastic customer service! {em}

Kashif Masud

September 2000 Livingston Consultant of the Month (Fall Semester)

Kashif is a new consultant at the Livingston Campus Computing Center. However, during his short time here, he has definitely made an impact. Kashif is very pro-active in performing his job. He can be seen moving from room to room answering user questions and tending to machine issues. He will take time to walk a user through a problem to a resolution. With his friendly personality, he is always seen as helpful and approachable. Congratulations, Kashif, on being named a Consultant of the Month! {lw}

Tom Matalenas

February 2011 Busch Consultant of the Month (Spring Semester)

Tom is undoubtedly a fantastic consultant for us here at The Busch Labs. If you haven't worked an evening shift with Tom, you're missing out. He has been with us for a while now, and we're enjoying our last semester with him. That said, it's been a great run and Tom has left his mark on ARC. Tom is one of our most dependable closers, has a great attitude, and never neglects helping out patrons. Tom helps our patrons with poise and grace; his calm demeanor spills out confidence and competence. He enforces our policies very well even though it's a bit easier to get lax since it's later at night. Are you an aspiring novelist or a fan of great literature? Tom is a great guy to go to and talk all things related to literature. He and his partner-in-crime Ahmet could seriously be the superhero duo of the lab...but which would be the sidekick? Cheers, Tom! {wc,mm}

Michael Mathis

Fall 2013 Livingston Supervisor Achievement Award (Fall Semester)

With a small supervisory staff, it is important that all members step up and work hard to help shoulder the management load. In doing so, they make it very difficult to single out a specific individual as having contributions that stand out from the others. Having said that, there is one individual of whom much has been asked. Michael Mathis, who accepted the responsibility of being Lab Supervisor for Livingston this semester, has risen to that challenge and excelled. He has stepped up as a mentor to the other supervisors, SITs and consultants. He has worked diligently to ensure that lab matters are addressed and properly resolved. He has been a leader that has helped to keep the Livingston labs running smoothly throughout the semester. Michael has taken on many responsibilities as a supervisor. He has been the primary supervisor responsible for monitoring dispatch activity on the Livingston campus. This task has grown in recent years as the size of the student body on campus has grown. He has worked with dispatch consultants to ensure they understand new policies and procedures and can effectively support students and patrons. He has participated in their training and worked hard to recruit a large and varied dispatch staff. He serves on the ResNet Review committee, helping to make policy decisions that affect how we assist students in the dorms and patrons in the labs. He is also a point person for repair on the campus. He has learned a lot about the operation of much of the equipment offered by the Livingston Labs including the new items and services of the newly completed Livingston Computing Center in Tillett Hall. He takes extra time to investigate and diagnose issues. He then shares what he has learned so that others can benefit from the knowledge. He is not afraid to take on any challenge and thrives under pressure. We thank Michael for the hard work and effort he has demonstrated this semester. Through his friendly demeanor, he has been able to work well with supervisors, consultants and patrons alike. His ability to stay organized, follow through on tasks and desire to help everyone do their best has help the Livingston management team through a semester full of challenges and changes. We know that he will continue to grow as a supervisor and look forward to all that he will achieve. Congratulations to Michael Mathis on being named the Fall 2013 Supervisor of the Semester for the Livingston Campus. {lw}

Katie Mattison

Spring 2000 CCF Overall Achievement Award (Spring Semester)

Katie has an extraordinary enthusiasm for work and a real desire to help out wherever she can at the sites. She makes an attempt to get along with everyone and is very responsive to all requests made of her. Because of this she is extremely well-liked by all. Her commitment to the job is most obvious and few are as dependable, efficient and productive as she is. We thank you for all the efforts you have made over the last year. This hard work was appreciated by management, your fellow student workers and especially the Rutgers students on all campuses who have benefited from your extreme dedication. It is always a pleasure to work with an individual such as yourself, who truly cares about the computer sites to the degree that you do. The time, effort and heart you have put into assisting the sites has been a benefit to all of us.

Joanne Maulit

November 2003 Busch Consultant of the Month (Fall Semester)

Joanne always greets users with a warm and friendly face while she is working. For the past three semesters she has been a valuable consultant who loves to work in the DML (Digital Media Lab). During Joanne's shifts in the DML, she is often expanding her knowledge of the equipment and software available in that lab. When a user needs help Joanne's friendly nature shines as she helps the user accomplish their needs using her self taught knowledge. When Joanne is in the DML, Busch Management is confident that users will get professional assistance. {ec}

Spring 2006 Busch Supervisor Achievement Award (Spring Semester)

It's often said that when someone special walks into a room, it lights up. That's definitely true about Joanne. Her smile and bubbly personality affect everyone around her. She has gained the confidence and respect of every consultant and supervisor she has come in contact with. Since becoming a supervisor, Joanne has been an important part of the management team. As the lab supervisor, Joanne's unassuming leadership style allows the newer supervisors and SITs gain confidence in their job. Joanne is knowledgeable about all aspects of the lab and she is able to answer questions on everything from repair to ITS to hiring. Joanne is also a calming force. She never seems stressed, even when things are busy both at the lab and with school. Supervisors and consultants alike ask her for advice. Joanne provides guidance and relies upon her varied past experiences. For the past two semesters, Joanne has been responsible for scheduling. She not only does the scheduling in the beginning of the semester, but she's on top of the add/drop, coverage and mid-semester schedule change requests. She doesn't miss a single email and does her best to help out consultants with scheduling issues. Joanne also headed up Busch's hiring drive this semester. She made sure that everyone knew when there were interviews and were properly prepped. But she didn't just help with the hiring on Busch, she was part of the Hiring committee and helped develop some of the training materials that were used to train staff members. She keeps on top of repair and makes sure that the consultants have everything they need to get their jobs done. Joanne does an amazing job, and she will be sorely missed when she leaves. In appreciation and recognition for all of her hard work and dedication towards making Busch a great campus to work on, we would like to award Joanne the Supervisor of the Semester award for Busch. {mnb,wll}

Konstantinos Mavropoulos

February 2007 Cook/Douglass Consultant of the Month (Spring Semester)

Konstantinos not only has a long name, but he has a great track record of excellent service as a Cook/Douglass consultant. He consistently goes above and beyond his job duties in order to keep our labs running smoothly and efficiently. By providing support to supervisors without even being asked and giving 100% to whatever he is assigned, Konstantinos demonstrates the qualities of a model consultant. Patrons praise his efforts when he assists them with any problems that they might encounter. Even when he is enforcing our guidelines, he remains both courteous and professional. We are quite fortunate to have Konstantinos on our staff. Congratulations Konstantinos for being our Consultant of the Month! {lmo,le}

Fall 2007 Cook/Douglass Consultant Achievement Award (Fall Semester)

The recipient of the Fall 2007 consultant Achievement Award at Cook/Douglass goes to none other than Konstantinos Mavropoulos! Konstantinos is an extremely conscientious worker who is now marking his third semester with Cook/Douglass. Tino is one of those consultants that every Supervisor and Manager appreciate. He's always on time or early, never misses a shift and always looks for things to do. He's been seen here helping out at times when he's not even on a shift. But more then that, he knows his job very well. If Tino is working we can rest assured that shift will be run with the highest degree of efficiency and the patrons will be well taken care of. Some say we should simply clone him a couple hundred times and all our problems would be solved. Please join Stacey and I and all the C/D management staff in congratulating Konstantinos Mavropoulos for this achievement. Its well deserved! {pjd}

Marlon Mayor

February 2013 Livingston Consultant of the Month (Spring Semester)

Marlon first joined NBCS in Spring 2012 and has since been wowing us with his unmatched technical prowess. He can easily be counted on to tackle the most difficult problems around the lab, whether it be hardware troubleshooting, virus remediation, or even helping students format their papers exactly to their professor's request. He took the initiative to become ResNet certified and has since been helping users solve even the most frustrating of network problems. In the rare case he cannot solve it himself, he knows exactly to whom to escalate the situation to in order to resolve it in a timely manner. Marlon has also provided us with numerous suggestions on how to further improve user experience at the lab as well as detailed logs about technical issues he has encountered. His diligence towards his consultant responsibilities as well as his friendly, amicable attitude make him an easy choice for this award. We are proud to recognize Marlon as a February 2013 Consultant of the Month for Livingston! Congratulations Marlon! {nh,lw}

April 2013 Livingston Consultant of the Month (Spring Semester)

Marlon's performance has been consistently top notch at the Livingston Labs. His expertise in hardware and software troubleshooting has made him well known by patrons as well as professors. His friendly, approachable personality makes him the go-to consultant for any problems that occur around the lab. Whether it is a complicated print server issue or a toner that needs to be replaced, there is no problem Marlon cannot solve. His diligence towards procedures and his outstanding work ethic have pushed the envelope of what it means to be a lab consultant. There is no limit to what he is willing to learn, and he has recently taken the initiative to study extra topics during his ResNet advanced training session, further enhancing his knowledge about networking. Marlon's exceptional customer service skills along with his vast knowledge of networking and troubleshooting have caught the eye of his management team and make him an prime choice for this award. Please join us in recognizing Marlon Mayor as an April 2013 Consultant of the Month for Livingston. Congratulations! {nk,lw}

Fall 2014 Livingston Supervisor Achievement Award (Fall Semester)

Marlon has been one of our most involved and improved supervisors. When promoted, Marlon was a bit tentative about the responsibility of being a supervisor. He definitely had the tools but had yet to fully tested himself. Throughout the semester, Marlon handled a number of challenging situations very well. From upset patrons to staff accidents, Marlon remained calm and in control of the situations. Over that time, it was plain to see that his confidence was growing. He is someone we know we can count on to handle difficult situations. Aside from being able to handle challenging issues, he has been quite the people person. He gets along very well with consultants and supervisors alike. His jovial and friendly personality allows him to interact well with others and brighten even the most dour of faces. His creativity and enthusiasm, seen in just about everything he does, is always a source of new inspiration. This can be seen in his witty and clever emails that are always a pleasure to read. Marlon has grown a lot this semester and we continue to see him working to improve himself. Congratulations to Marlon Mayor on being named the Fall 2014 Supervisor of the Semester for the Livingston Campus! {lw,wo}

Daniel Mazzella

October 2011 Livingston Consultant of the Month (Fall Semester)

Dan has been at Livingston Computing Center since the start of the Fall 2011 semester. In that short amount of time, he has left an outstanding impression on patrons, consultants, and supervisors. Dan works diligently at every shift whether assisting patrons, cleaning computers, moving around supplies, or helping his fellow consultants. Motivated to learn more, Dan has even been Dispatch certified allowing him to assist students in their dorm rooms with computer issues. He always comes in to his shift with a smile on his face and eager to help everyone. Dan is wonderful to work with, and we're glad we have him on our team. Congratulations on being named an October 2011 Consultant of the Month for the Livingston Labs. {jk,LW}

April 2013 ResNet Consultant of the Month (Spring Semester)

Dan began working for ResNet this semester and has proven to be a great addition to the ResNet team. He had also worked the past summer as a ResNet field consultant where he had shown his vast technical knowledge and troubleshooting abilities, which he brought to office. Dan is also very diligent and it has reflected in his work. He promptly answers user emails, follows up on tickets, and assists users who visit the Help Desk. He is also very willing to help fellow consultants and users with any issue they may face. Dan is consistently early to his shifts and comes in with a smile, which reflects positively in his work. Dan's motivation can also be seen outside of the workplace as he is currently majoring in Political Science and English and is also minoring in History and Italian. Outside of school and work, he enjoys playing guitar, working out in the gym, and reading classic novels. Congratulations Dan, for being ResNet Office Consultant of the Month for April. {vs}

Spring 2014 ResNet Supervisor Achievement Award (Spring Semester)

This spring we have the great pleasure of awarding Daniel Mazzella, ResNet Office Supervisor of the Semester. When it comes to training, Dan shines. His passion for teaching has been outstanding this semester, and his efforts and dedication can be seen in the work of the Escalation and Office consultants he has trained. Dan also worked on the Networking Basics Continual Training class, which was highly praised by those that attended. In additional to training consultants and his efforts with continual training, Dan also handled for creating, tracking and grading all the "How Do I" quizzes released to Office consultants. One would think that Dan's workload was full with all the hours he puts in as a ResNet Office Assistant Supervisor, Help Desk Assistant Supervisor and Operations Consultant, but Dan surpassed his expected duties when he also volunteered to be trained as a Scheduling Supervisor. When not at work Dan is busy triple majoring in Political Science, English and Information Technology and Informatics and double minoring in Italian and History! It is hard to believe Dan has any time for activities with his work and school load, but somehow Dan finds the time to play guitar, run his own home network, build computers, and study for his CCNA exam. We are very proud of all the work Dan has accomplished this semester and know that we can expect many additional great things. Congratulations Dan and thank you for all you do! {em}

Daniel Mazzone

September 2008 Busch Consultant of the Month (Fall Semester)

After one shift with Dan, you know right away that he's someone you can rely on. He is like a beacon of wisdom around the consultant station. Dan notices things that most people don't, even the supervisors sometimes. He's diligent, astute, and works hard. He answers patron's questions accurately and confidently, and what he doesn't know, he finds out right away. Dan is also always willing to help out both new and old consultants, both by taking coverages, and by showing new consultants the ropes. Dan goes above and beyond what is expected of him. He possesses all the qualities that make him a superb consultant. Not only is he friendly, but he's also responsible and patient. He's a pleasure to be around as well, as he's in good spirits. The Busch management team is happy to select Dan for this long overdue honor. {kp,bt,lm}

Fall 2008 Busch Consultant Achievement Award (Fall Semester)

Dan Mazzone is undoubtedly one of the most helpful and friendly consultants at ARC and definitely deserves to be recognized for his outstanding work ethic and customer service. Although we have many outstanding consultants, Dan has always stood out as the cream of the crop. His skills are very well rounded and he has the perfect balance between a techie and a people person. Not one to rest on his laurels, this semester, he became ResNet certified. Dan is always willing to learn new things. He has always been the first to help out patrons and consultants when they need help. He can consistently be counted on to take coverages and is the first to volunteer for projects. Dan is an all around great guy, and sets a perfect example for his fellow consultants. When first meeting him, he'll treat you like a friend he's known for years. Nothing is too much for Dan to handle. He has no problem juggling consultant duties and frantic lab patrons even at the busiest time of day. We're so proud to have Dan as a part of our staff and it is a pleasure for us to present him with this award. He has been an invaluable worker not only for this semester, but ever since he started here way back in fall of 2006. Dan is an exemplary consultant and the perfect choice for Busch's Consultant of the Semester. Thanks for all the hard work! {fc,bt,lm,wll}

Stephen McBurnett

September 2012 Operations Consultant of the Month (Fall Semester)

Stephen is perhaps one of the most dedicated employees that we have. His technical interests and knowledge along with his attention to detail made the transition to this job extremely easy for him. Within a semester of working at Help Desk Stephen was promoted to his position as Operations Consultant. He has been a valuable asset to Operations, consistently going above and beyond his expected duties; during a fire drill last week, Stephen was diligent about getting a connection on his tablet so he could continue to monitor nagios from outside. Now that's dedication! He is very willing to help out a fellow co-worker, whether it be covering a long shift last minute or sharing his knowledge and experiences to help troubleshoot a tricky issue. I think every one of us can say we have learned something from him while working on shift together. Additionally, Stephen is consistently looking for ways to improve Operations and regularly volunteers to help work on projects, such as the staff portal or creating helpful documentation for the staff. Stephen is currently a Math and Political Science double major set on graduating in May of 2013. His hobbies include computer games, reading, and non-computer RPGs. He enjoys working for Operations because it gives him additional exposure to the network architecture. He is very intrigued by computers and computer systems and understanding how they work. It is one of the traits that undoubtedly makes him great at troubleshooting issues with them. Congratulations, Stephen, on being named Operations Consultant of the Month for September 2012, keep up the excellent work! {jw}

Fall 2012 Operations Consultant Achievement Award (Fall Semester)

Stephen was hired by the Help Desk during Spring 2011. His articulation, attention to detail and willingness to go above and beyond did not go by unnoticed. He was promoted to operations consultant in Spring 2012 and a few months later won the September 2012 Operator of the Month award. He is often seen multitasking, monitoring operations while assisting the help desk by taking calls. He has even done work on the staff portal using his extensive knowledge of drupal. Aside from his profound technical knowledge, Stephen is a skilled customer service representative and is courteous and clear, always willing to go the extra mile. If all this had not solidified his dedication to the job, he certainly did so by working extensive shifts in Operations during Hurricane Sandy. Stephen is a mathematics and political science double major, set to graduate in May 2013. In addition to the many talents of Stephen we see on the job, he also has a passion for figure skating and has professionally competed in the past. Stephen, we commend you for your service in Operations and thank you for all the help you provide. Keep up the tremendous work! {mb}

Brian McCarthy

October 2003 Cook/Douglass Consultant of the Month (Fall Semester)

Brian has only been with the labs for a few months but he has proven to us that he is worthy of Consultant of the Month. With Brian working, the work atmosphere is always light. He makes every shift go so much smoother since he completes all his responsibilities. Brian is always willing to help the sups out whether it is delivering supplies to the satellite labs or helping with special projects. He is very personable which allows the users to approach him for questions without hesitation. He is eager to help and eager to learn. We appreciate all the good work he has put in and the effort he has given in learning the daily responsibilities of a good consultant. {cg}

Robert McClintock

October 2009 Cook/Douglass Consultant of the Month (Fall Semester)

Having joined our organization this year, Rob has consistently shown the willingness to assist the supervisors in any way he can. What has impressed us the most is the extra mile he goes and care he has for the Cook Campus Computer Lab, where he not only works the closing shift at night, but comes right back to do the opening shift in the morning. Additionally, Rob sends out detailed reports for the site, keeping the supervisors well informed about inventory, down to the exact number of paper towels. He performs the opening and closing procedures spectacularly and while he is at C4, we feel reassured that the site is in good hands. If he has issues, he is not afraid to bring it to the attention of supervisors so it can be resolved quickly. Rob’s attention to detail, responsible nature, and polite demeanor also show why he truly deserves being recognized as a Consultant of the Month for October. Congratulations, Rob, and keep up the good work! {mj,erc}

April 2011 Cook/Douglass Consultant of the Month (Spring Semester)

During his years here at NBCS, Rob has continually impressed us with his willingness to help the lab in any way he can. From taking last minute coverages to covering overnights to keeping us updated when supplies run out at a satellite lab, Rob can be counted on to get the job done. In closing the Cook Campus Center lab four times per week, Rob ensures the lab is neat, the printers are fully stocked, and supplies are in order. If there is any problems at the lab, Rob will be the first to let us know. Supervisors and consultants are always excited to work with him or hear from him! He'll no doubt be missed by the rest of the staff upon his graduation. We are proud to recognize Rob as a Consultant of the Month for April. Congratulations! {ah,kah}

April 2012 Cook/Douglass Consultant of the Month (Spring Semester)

Robert McClintock is a veteran consultant at the Cook/Douglass labs. He started in the fall of 2009 and although he graduated, he returned to school and we were more than happy to welcome him back in the Spring of 2012. Rob immediately took up where he left off assisting patrons with enthusiasm, without fail. He takes lots of coverage and is certainly one of the more exemplary consultants within NBCS. Rob also rose to the challenge when we asked him to be one of our Zed Scheduling testers. He took the task very seriously and was our top feedback source. When on the job he has a quiet demeanor but he's not one to sit and waste time. Rob is constantly looking for ways to improve and to gain knowledge, and is very proactive when it comes to Customer Service. And he's always ready when called upon. It's our sincere pleasure to announce that Rob is Consultant Of the Month for April at Cook/Douglass. {pd}

Martha McCool

March 2001 College Avenue Consultant of the Month (Spring Semester)

Martha always has a positive attitude towards assisting users and co-workers in the lab. She is knowledgeable and dependable, and is often early for her shifts. Martha's approach to user problems, requests, and inquiries is unique and telling of her ability to address any situation. She is comfortable reciting policy and enforcing lab rules in a matter-of-fact way, and always watchful and forward about suggesting lab improvements and correcting procedural errors. {mb, ah, jg}

Jacquel (Jai) McDonald

November 2003 Cook/Douglass Consultant of the Month (Fall Semester)

As one of the new consultants, it didn't take long for Jai to become very acquainted with her duties. She is always on time to her shifts and her fellow coworkers have been very appreciative of this. She has been "the best relief ever." Jai has a very confident demeanor which creates an environment that is both positive and pleasant. She is always on top of her consultant responsibilities. We are all pleased with the progress she has shown and we look forward to greater things from her. {cg, ma}

Melissa McDonnell

October 1999 Livingston Consultant of the Month (Fall Semester)

Melissa has worked many overnights for us this semester. She has also taken emergency coverage, and formatted over 200 disks for distribution to the users. {cb}

Fall 2000 Livingston Supervisor Achievement Award (Fall Semester)

Melissa has been a supervisor since the spring semester 2000. During my time at Livingston, I have seen her become an integral part of the Livingston staff. She acts as a conduit between the consultants and the management staff often being informed of issues by consultants due to her good rapport with them. She works very hard to ensure that the lab is running smoothly. She acts deliberately and swiftly when notified of a problem or issue. As part of her scheduling duties, she makes sure that shifts are covered and helps consultants get coverage if and when possible. Melissa's dedication to the lab and the Livingston family has helped us to move forward and improve our service to our patrons. Thank you for all you have done and continue to do. {lw}

Brendan McEnerney

February 2009 Cook/Douglass Consultant of the Month (Spring Semester)

Brendan has proven to be a great asset to the Cook/Douglass campus labs. He is always eager to help patrons, his fellow consultants and his supervisors. He goes above and beyond his duties as a consultant. Brendan is always the first to volunteer with special projects around the labs, and never hesitates to give suggestions that might help improve service. Brendan is an outstanding consultant, and we appreciate the great work he does at each of the Cook/Douglass sites. Congratulations Brendan on being February's Consultant of the Month! {ah}

April 2009 Cook/Douglass Consultant of the Month (Spring Semester)

With a combination of charm, good-manners, excellent customer service, and a well placed smile, Brendan seems to have everything that makes up an amazing consultant here at Cook/Douglass campus. Always willing to jump off his chair to help patrons and going completely out of his way to make sure everything in the labs are running efficiently and effectively, Brendan exceeds the normal expectations of a lab consultant. He is constantly reliable and gives his all no matter what the task, directly reflecting his work ethic. Brendan and proven over and over again that he was a great addition to the lab. All of us at Cook/Douglass computer lab would like to congratulate Brendan for getting Consultant of the Month for the second time this year. No one could be more deserving! {ha,sr}

Spring 2009 Cook/Douglass Consultant Achievement Award (Spring Semester)

Brendan McEnerney has consistently been ranked by the Cook/Douglass supervisors as among the most valuable assets to our consultant team since he was hired this fall. His tireless dedication to furthering his knowledge of lab procedures and sharpening his technological understanding has made Brendan worthy of the Consultant of the Semester award. In addition to the many valuable skills he brings to the job, Brendan is a cheerful spirit in the labs and he makes sure to offer support to his coworkers by aiding them with patron problems or by providing valuable feedback to them. In addition to being a strong team player, Brendan has been genuinely thankful whenever he’s been on the receiving end of professional accolades. Already he is the recipient of two Consultant of the Month awards this year, Brendan will no doubt continue to demonstrate his tremendous work ethic and commitment to his position when he returns to the lab next year. Congratulations, Brendan. Thank you for a semester of hard work and a job well done! (sr)

Jeffrey McGregor

Fall 2009 ResNet Consultant Achievement Award (Fall Semester)

There is not much you could say about a man like Jeffrey McGregor, world traveler, philanthropist, networking guru. Jeff started as a ResNet-certified lab consultant on Livingston, and was quickly promoted to an office consultant due to his technical aptitude, slick troubleshooting and ability to adapt in any situation. Jeff never hesitates to rush out and assist users with whatever network troubleshooting is needed. From the icy slopes of Michigan to the congested highways of New Jersey, he has seen it all. Broken network cards. Misconfigured firewalls. Virus-riddled laptops. Jeff has dealt swiftly and deftly with each. Tearing up the streets in his M5, Jeff, or J-man, as his friends have come to know him, is a dedicated and caring individual. His friendly nature and eagerness to help others have left a horde of contented Rutgers Residents in his wake. I suppose it's simply luck of the draw that he is amazingly awesome as well. Jeff is currently a ResNet SIT and doing a terrific job, showing just as much skill when responding to email queries as he did in person. I mean how could he not? He's Jeffrey McGregor; friend, confidant, and model citizen. Congratulations, Jeff! {th,la}

Kyle McKay

October 2005 College Avenue Consultant of the Month (Fall Semester)

It can be easily said that Kyle is one of the best consultants we have on College Ave. He always welcomes people with a smile when they come into the labs or approach him to ask a question. Kyle is always on top of his duties whenever he's working, even during the slower shifts. He has helped us out several times with coverage and never declines when asked for help by patrons, other consultants or management. When helping patrons in the lab, he always makes sure they are completely satisfied before he leaves them. His calm demeanor and sense of humor have helped him to do extremely well in all aspects of the job. Thanks for all your dedication, Kyle! We would like to congratulate Kyle for earning the Consultant of the Month distinction for October 2005. {mk}

Bryan McKenna

Spring 2005 ResNet Consultant Achievement Award (Spring Semester)

Bryan is one of the star employees at ResNet. He works as a field consultant on the Cook/Douglass campus, as well as an office consultant supporting all of the field staff at ResNet. At the beginning of the semester, Bryan worked hard to fix almost all of the broken jack issues that Cook/Douglass campus had. Throughout the semester, Bryan covered more office shifts than any other consultant when someone was out sick or otherwise unable to make a shift. Bryan works tirelessly to provide excellent customer service, and to help out both his co-workers and his area coordinators. Recently, Bryan took up responsibility for updating the ResNet Tools CD, a troubleshooting tool that is used by the ResNet field staff. Throughout his time here at ResNet, he has proven his worth over and over again through his constant reliability and outstanding work performance. Bryan is a valuable resource for ResNet, and we are happy to recognize him with this award. {jl,jh}

Elizabeth McMillion

Fall 2011 Help Desk Supervisor Achievement Award (Fall Semester)

The Help Desk is proudly presents the Supervisor of the Semester award for Fall 2011 to Elizabeth McMillion. Elizabeth started working as a consultant for the Help Desk in Fall of 2010 and quickly became an Assistant Supervisor in Spring of 2011. Because of her great work as an Assistant Supervisor she was promoted to a Student Supervisor in the Fall of 2011. Liz is a consummate team player and excels at any task that is given to her. She has handled any project given to her, no matter how difficult, extremely well. She makes herself available to the consultants she mentors, giving them advice on ways to handle a specific problem or situation. She does this in a calm and collective manor that not only makes her a great supervisor, but also helps make her consultants better at their jobs. Along with her regular duties at the Help Desk such as serving our customers and managing and mentoring the student staff, Liz also took on the task of decorating the bulletin board outside the Help Desk. Working with other supervisors and consultants, Liz was able to make a beautiful design that promotes the Help Desk and OIT in a very fun and beautiful light. Liz is studying Information Technology and Informatics and hopes to continue this type of work after Graduation. She will be graduating in May, majoring in ITI with a double minor in Digital Media and Psychology. When she is not at work she likes to play video games, watch movies, draw, make websites and enjoy the great outdoors. Congratulations, Liz! {jd}

Frank McQuarrie

September 2013 Cook/Douglass Consultant of the Month (Fall Semester)

Though he has been working with us for less than a month, Frank has quickly established himself as one of our go-to consultants when we are in need. Whether it is taking coverage for hard-to-fill shifts or providing outstanding customer service, he is always there, willing to put forth full effort to provide outstanding customer service to patrons. He eager to step up to take on any task that needs to be done, regardless of difficulty or physical demand. Frank's positivity and enthusiasm create an atmosphere here on Cook/Douglass that is unmatched anywhere else. It is with great pleasure that we award Frank with the Consultant of the Month award. Congratulations on winning this award! Keep up the good work! {as}

March 2015 Cook/Douglass Consultant of the Month (Spring Semester)

Even though Frank was away for a semester due to his expedition in Antarctica, he was able to quickly adjust himself when he returned for this Spring. Keeping in mind the recent changes to ResNet Dispatch - which he is a part of - it is all the more impressive how quickly he got back up to speed. Frank is always willing to go out of his way to help out the supervisor team, whether it is taking supplies to each site or covering a shift on a short notice. He takes great joy going the extra mile in helping patrons and his fellow coworkers and making sure that none of them leave the lab without a smile. It is for these reasons and more that Frank is awarded Consultant of the Month for March 2015. Congratulations Frank! It is great to have you back in the Cook/Douglass consultant team! Keep up the good work! {zh}

Spring 2016 Cook/Douglass Consultant Achievement Award (Spring Semester)

Frank McQuarrie is one of the friendliest and most reliable working consultants here on Cook/Douglass. Frank consistently assists us in anything we need. Whether on or off shift, he is always the first person to help other consultants out with any coverages. Regardless of who Frank helps out during his shift, we can be sure that he gives them the best customer service ensuring that they leave with a smile. Frank knows when its time to joke at work, but he also knows when to get the job done. He was a major help with Dance Marathon, being one of the first people to volunteer. He also took charge and got other consultants involved in the Loree courtyard project, helping to turn what was simply an idea into a reality. Through his proactive attitude, his leadership skills, and his friendly personality, Frank has fully earned this award. Although this is Frank's last semester and we are sad to see him go, we wish him luck in his new adventure and congratulate him for being the Cook/Douglass Consultant Achievement Award winner for Spring 2016! {nd}

Justen Medina

November 2014 College Avenue Consultant of the Month (Fall Semester)

Justen has been a valuable addition to the team on College Avenue this semester. From working weekends during busy game-day Saturdays, to late night shifts throughout the week, his effort and dedication to the labs shines through! Justen is pleasant to work with and is friendly and extremely helpful to all people he interacts with, from coworkers to patrons needing help. Most recently Justen was observed taking initiative to keep patrons and the lab calm during the last rounds of class registration problems. He is observant and quick to respond to any issue that comes up. Justen - thank you for your continued efforts and positive attitude! Congratulations on receiving the November 2014 Consultant of the Month award! {hb}

Spring 2016 College Avenue Supervisor Achievement Award (Spring Semester)

The College Avenue Computing Center is grateful to have a dedicated employee like Justen Medina. Justen's positive presence and sense of humor always manage to make everyone smile. When an issue arises, he is always willing to take on any problem and see it through until the end. When there is a gap in the supervisor schedule, we can count on Justen to come in to provide coverage in the early morning or late at night. Justen has exhibited a great deal of flexibility throughout his tenure as a supervisor by always willing to handle tasks or work shifts that are far from ideal. He is also very open to feedback and constructive criticism, because he wants to do his job the right way. Due to recent staff departures, Justen has taken on additional responsibilities. This has led him to spend an immense amount of time training new Dispatch-certified consultants and Supervisors in Training. He has often used flex time on the weekends to better accommodate new trainees. Further, Justen tries to foster a friendly work environment by hosting work gatherings and arranging to have food at our staff meetings. Justen has certainly been a unifying figure in the office, which has in turn made CACC an even better place to work. This can be seen by the increased collaboration on CACC staff projects and the ease in which difficult situations have been handled in recent memory. It has been a pleasure having Justen be a part of our staff over the past two years. For these reasons we are are proud to announce Justen Medina as College Avenue's Supervisor of the Semester. {bo}

Vincent Mehnert

October 2005 College Avenue Consultant of the Month (Fall Semester)

Vin brings an unprecedented level of enthusiasm to the consultant position. He maintains a courteous attitude toward patrons at all times, is technically adept, and is always on top of his duties as a consultant. Vin excels at setting a good example that not only rubs off on his fellow consultants but also serves as an outward example of the College Avenue Computing Center's outstanding dedication to excellence. Congratulations on earning Consultant of the Month for October 2005. {sk}

Fall 2005 College Avenue Consultant Achievement Award (Fall Semester)

When Vincent is on duty, supervisors may rest assured that all will be well with the lab. Vincent's first order of business when beginning his shift is to make sure that stats have been taken and the lab is orderly. Never failing to perform all of his duties to the utmost limits of excellence, Vincent can always be relied upon to provide great customer service and his utmost attention to the well-being and satisfaction of lab patrons. When Vincent cleans, he does so thoroughly. He is often away from the consultant station and out at a patron's machine. He is a role model to his fellow consultants who are positively affected by his performance and follow his example. Already performing his consultant duties above and beyond expectations, he is always quick to accept extra tasks assigned by supervisors. Due to his dedication to the lab and high level of performance, we are proud to name Vincent Mehnert as Consultant of the Semester. {sk, mb, lw}

Spring 2006 College Avenue Consultant Achievement Award (Spring Semester)

Vincent Mehnert is a valuable asset to the College Avenue Computing Center. Vin is consistently going above and beyond the call of duty. Vin provides the highest level of customer service possible when at work and also assists the supervisors in their day-to-day tasks, allowing them to focus on critical issues. When Vincent is on duty, the overall quality of the entire consultant staff increases. Vin is a positive role model for his peers. Vin is always on top of things, enforcing policies, answering all questions and assisting users, coworkers and supervisors whenever the need arises. More than any other consultant this semester, he has made the biggest impact on the labs, becoming a necessary part in the well-oiled machine of awesomeness that is the College Avenue Computing Labs. Congratulations Vincent! {sk, lw}

Varun Mehta

February 2010 Help Desk Consultant of the Month (Spring Semester)

Varun joined the Help Desk staff in the fall of 2009 and from the very beginning; he stood out as an excellent consultant among his peers. Varun is polite and courteous with users both in person and over the phone. Varun's technical knowledge is topped only by his dedication in helping our callers resolve their issues or pointing them in the correct direction. Varun also works as a dispatch consultant at the College Ave Labs. He is currently majoring in Computer Science and hopes to transfer to the School of Engineering where he will be majoring in Electrical and Computer Engineering and pursue a minor degree in Mathematics. Varun is currently learning Arabic and has a strong interest in philosophy. We would like to congratulate Varun for being selected as the Help Desk's Consultant of the Month for February, 2010! {nj}

February 2011 ResNet Consultant of the Month (Spring Semester)

Varun has proven time and time again that he is more than capable of handling a large spectrum of problems and issues that come into the Help Desk on a regular basis. Beginning with us less than 2 years ago, Varun has moved up the ranks in the Help Desk with grace and speed. Being promoted to SIT in May of 2010, Varun wasted no time moving to ResNet Office only one month later. Since then, Varun has been a great asset to our Office Team. Taking on special projects, documentation, and anything else necessary to help the residents of the dorms, Varun consistently performs way beyond our expectations. When Varun is not battling dorm networking problems, and help@'s, he's busy crafting houses, flooding others' houses, and playing with 8bit blocks of TNT. Congratulations, Varun! {at}

April 2011 ResNet Consultant of the Month (Spring Semester)

Varun has continued to shine as a stellar member of ResNet Office staff. After joining NBCS less than 2 years ago, Varun has had many positions within NBCS, working with Help Desk, ResNet Dispatch, and ResNet Office. Between his ability to pick up new information, his attention to detail and his experience with multiple groups, Varun has been a great asset to the Office Team. Varun is always ready to help out wherever he is needed, whether it is taking on extra projects around the office, helping out with ticket review and documentation or simply taking calls when the Help Desk is getting overrun. When Varun's not taking care of ResNet, he spends his time starring in NBCS training videos and napping during the day. Congratulations, Varun! {la}

Anuj Mehta

November 2017 Cook/Douglass Consultant of the Month (Fall Semester)

When looking for a hard-working and enthusiastic employee, Anuj has consistently been one of our go-to consultants. This semester, Anuj took it upon himself to become even further involved in the labs by earning his ResNet certification. Despite only being trained in the recent months, he has quickly proven to be one of our most dependable and skilled ResNet consultants. He has already tackled a number of tough walk-in and dispatch tickets, always handling each issue with great care and diligence. His ticket writing is also top notch as he is extremely detail oriented and thorough in his writeups, making sure that any step he took to address the issue is precisely documented. Besides his exceptional troubleshooting skills, Anuj also stands out in the labs due to the high standard of customer service that he consistently maintains. He can frequently be seen in the labs cheering up patrons who approach the desk with a joke or a smile, or patiently working one on one with a patron who needed more individualized help. Regardless of which site he works at, Anuj always strives to bring with him a great attitude and energy that brightens up the day of everyone around him. For these reasons and many more, we are very thankful to have someone like Anuj on the team and are proud to announce him as the November Consultant of the Month! Keep up the great work! {ab}

David Meng

September 2009 ResNet Consultant of the Month (Fall Semester)

We are glad to say he is one of our returning ResNet consultants and his experience really shows through; without him stepping in and working extra shifts the first week of school, Busch would never have been able to get through as many tickets as we did. Dave was a big help throughout SWAT, taking the time to help out and answer questions for other SWAT members. Dave's excellent performance with ResNet and SWAT has been recognized by the Help Desk and ResNet office staff as well. In addition to his ResNet duties, Dave is always willing to help out patrons and fellow consultants in the lab when they have a question. His solid knowledge base, dependability, professionalism and great attitude have made him an invaluable asset to our team. He is a great all-around consultant and person, and we have selected him as the Busch ResNet Consultant of the Month. Congratulations Dave!

November 2009 ResNet Consultant of the Month (Fall Semester)

David Meng, also called by his handle zeebz, made a big splash in the ResNet office this month. Stepping into his new role in October, Dave has already become an exceptional member of the office staff. He bats nary an eye at tickets that would make the average office consultant balk, and his networking knowledge is a great asset in the support groups. In addition to his astral office work, Dave has also volunteered to visit users in the field for several more complicated issues, and he has handled each one famously. Keep up the stellar work Dave, and congratulations! {ml}

April 2010 ResNet Consultant of the Month (Spring Semester)

David Meng has been an invaluable part of the ResNet Office since his first day working with us. While always exhibiting excellent troubleshooting abilities and consistently providing superb advice for dispatch consultants, he also keeps a fun and lighthearted attitude while working. His tickets are detailed, complete and set a good example for other office consultants. We are sad that this is his last semester with us as he will be graduating in May with a degree in Electrical and Computer Engineering. We wish him the best in all his future endeavors and we would like to congratulate David on earning Consultant of the Month for April 2010. {sl}

Sreedhar Menon

April 2016 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is proud to announce Sreedhar Menon as our Network Support Consultant of the Month. Sree is currently finishing up his degree in Information Technology and Informatics with a minor in Digital Communication and Information Management (DCIM). One of the things he loves about this job is the experience that he obtains while working with network switches and going out on Escalation tickets. Sree provides friendly and courteous service while helping walk-ins or while out on Escalation appointments. He is helpful to fellow consultants and willing to answer questions about how to help users that may have more complicated networking issues. He admitted that the idea of working Network Support was very daunting, the previous consultants that came before him left some very big shoes to fill. However once he got accustomed to working the shifts he began to enjoy learning more about network related concepts and troubleshooting. When he's not working Escalation shifts in the Help Desk, Sree can be found playing video games, watching movies, or working on his 2014 Jetta SC. One of his favorite movies of all time is The Dark Knight because he feels that the story and the roles the characters played were timeless. Sree's advice for future consultants is to always ask questions and to be willing to learn. His philosophy is that you are only willing to learn as much as you want to learn. This is Sree's last semester with us. His goals for the future are to be a manager of an IT company so that he can get the experience of leading a team. It is always a pleasure to be working with Sree. We wish you luck on all of your future endeavors and congratulations on being the Network Support Consultant of the Month! {sb}

Jessica Mercer

April 2009 College Avenue Consultant of the Month (Spring Semester)

Jessica is one of our most exceptional consultants. She always comes to work with a cheerful attitude that is contagious to the rest of our staff. Jess is always willing to go the extra mile in order to make sure a patron leaves the lab satisfied. She maintains a great relationship with her fellow consultants and supervisors. This is her last semester here at CAC. She is graduating from the School of Nursing and will be going on to bigger and better things. Jess has always been an immense help when it comes to covering shifts and getting involved with special projects. Her willingness to help others does not stop with the patrons that frequent the labs. She is always eager to teach newer consultants how to troubleshoot software and hardware issues. As a nursing student, Jess is always making sure our staff is healthy and happy. She enjoys offering advice on how to maintain a healthy lifestyle. Please join us in congratulating Jessica Mercer as one of our new Consultants of the Month. {bo}

Ahmed Meshal

November 2004 College Avenue Consultant of the Month (Fall Semester)

Ahmed has become a permanent fixture in the labs this semester. He is always very active and friendly to users, fellow consultants and supervisors. Ahmed makes every effort to solve user questions. Ahmed always makes sure that users are following all CCF Rules and Regulations. Ahmed always works with the right attitude, and does not need to be reminded of his responsibilities. He is very proactive in his job duties and responsibilities. Ahmed also offers to stay late or take emergency coverage whenever he can. He is also the first to volunteer to take supplies to any of our other sites. It is our pleasure to award Consultant of the Month to Ahmed Meshal. {mk}

Richard Metzger

April 2009 Livingston Consultant of the Month (Spring Semester)

Since starting this year, Rich has been exactly what we look for in a consultant. While always on top of his duties in the lab, he is never hesitant to bring up any lab issues to the management staff. We, of course, look for consultants to do their job. Rich goes out of his way to be friendly and attentive to all lab patrons and the issues they may have. Whether helping us recruit new employees for our hiring drive or just filling the printers up with paper, his ability to work well with all fellow consultants and effectively maintain the lab serves to highlight an exceptionally solid consultant for us here on Livingston. It is with great pride that we name Rich an April 2009 Consultant of the Month for Livingston. Congratulations! {ll,lw}

November 2009 Livingston Consultant of the Month (Fall Semester)

Rich has continued to prove himself to be an excellent consultant here at the Livingston Labs since he started working in the Fall of 2008. He is someone we can count on to perform his job well and assist patrons and the lab whenever possible. Between his excellent job performance and his help with emergency coverage, he has shown that he deserves to win his second Consultant of the Month award. Please join us in congratulating Rich for being named a Consultant of the Month for November 2009. Keep up the excellent work. {ew,lw}

March 2010 Livingston Consultant of the Month (Spring Semester)

Rich is an excellent consultant, always hard working and diligent in his duties. He is very knowledgeable, scoring very highly on training tutorials and always able to assist patrons and his co-workers in finding solutions to any issues that may arise. Rich has proven to be very responsible and is always punctual for his shifts and training classes. Keep up the good work and congratulations on being named a March 2010 Consultant of the Month! {js,lw}

Lauren Meyer

February 2007 Busch Consultant of the Month (Spring Semester)

As an extremely upbeat and energetic consultant, Bubbles is the perfect nickname for Lauren Meyer. Her warm and enthusiastic nature makes her a wonderful and pleasant consultant to work with. Always empathetic and understanding, Lauren is an incredible help not only to patrons, but to the rest of the staff as well. Lauren has been with us for nearly a year, and she is always seen in high spirits. Regardless of the weather or however unpleasant her day may have been, she comes into work and performs her duties with a bright smile on her face. She can be found energetically working during ARC's busiest times of the day without becoming overwhelmed with the numerous duties that must be performed and patrons that need to be assisted. All the while, she maintains a friendly rapport with her co-workers and members of the management staff. Her willingness to assist in any way she can, whether it's by trekking to LSM to take stats or by taking coverage for a consultant in need, makes her an important addition to our staff and the reason why she is our consultant of the month! The honor is well deserved! {dk,fc}

Joseph Michaud

March 2008 Busch Consultant of the Month (Spring Semester)

Joe is a great consultant. When it comes to excellence in customer service, Joe is one of the best. He puts in full effort for everything he does. He is a dedicated, hardworking consultant, and he's no slouch when it comes to coverages, either. Always eager to help and ready to lend a hand, he's also polite and cheery and will do whatever he can to try help patrons to the best of his ability no matter how difficult of a problem it is. He's incredibly dependable, always helpful, and extremely motivated. Joe truly is an asset to the lab. {yt,bs,ma,mz,jb)

Justina Michel

April 2012 Cook/Douglass Consultant of the Month (Spring Semester)

Throughout the semester Justina has always been a reliable and bright consultant. Mostly working at satellite sites, she is more than able to hold her own and is always willing to help others with whatever they may need. Whether it be with a patron or fellow consultant, Justina can usually be seen with a welcoming smile on her face regardless of the situation. She looks to improve whenever she can and is mindful of any problems that may arise. Because of her steady work, cheerful attitude, and ever-present mindfulness it is a pleasure to name her as the consultant of the month for April. Congratulations! {hl}

Chris Miller

November 1999 College Avenue Consultant of the Month (Fall Semester)

Chris began working for CCF this semester, and, due to his strong work ethic and approachable manner has quickly become one of the best consultants at the College Avenue CCF labs. He tours the labs frequently throughout his shifts, undertakes all tasks that are assigned to him and finished them without supervision. Chris demonstrates unparalleled enthusiasm at work, and is a pleasure for both consultants and the management staff to work with. {jg}

Mark Miller

October 2003 College Avenue Consultant of the Month (Fall Semester)

Mark is one of the most proper consultants on staff. The way in which he conducts himself and the way he talks to his co-workers and users is excellent. He is always on top of enforcing lab policies and the print policy, and keeping the supervisors updated as to what is going on in the lab. He always comes to work with the same professionalism and takes his job seriously. Mark often volunteers to stay late to cover shifts and bring supplies to other labs. He is always willing to help users as well as his co-workers, and his vast technical knowledge allows him to do so with ease. {sh,ok}

Jon-Julian Minervini

February 2017 College Avenue Consultant of the Month (Spring Semester)

Jon-Julian (JJ) joined OIT in 2015 and ever since then has been an exemplary consultant. Always willing to help out coworkers, management and patrons, JJ has demonstrated what every consultant should strive to be. JJ is a pharmacy student and has been able to juggle both rigorous coursework and working at the computer labs. JJ has also proven to be calm and collected, especially when all is going wrong around the labs. JJ is always willing to answer patron's questions and goes above and beyond to ensure that their every need is met. This is why JJ is one of our most reliable consultants and why we are pleased to present JJ with the consultant of the month for February! {jl}

Danny Minhas

November 2002 Livingston Consultant of the Month (Fall Semester)

Danny has been working with CCF for over four years now. You can say that he has been a regular fixture in the labs for some time. Danny is one of our employees that may go unnoticed as he has faithfully worked the Livingston overnights for many semesters. This semester Dan has also taken on some day shifts in addition to his overnights. He has used this opportunity to show the management team the great customer service skills that he has perfected over the years. Dan has also been a great help this semester in showing the new consultants the ropes and helping out on projects around the lab. We hope that this high level of performance will continue in the semesters ahead. Please join us in congratulating Dan! {cb}

Nicole Minovich

Fall 2006 Help Desk Supervisor Achievement Award (Fall Semester)

Nicole Minovich has been an enthusiastic consultant from her first days in the Help Desk. She quickly demonstrated patience with customers and a willingness to learn new things. These skills recommended her to be the assistant on the help@rci service, where she took on answering e-mail questions, following up open tickets, and learning more of the technical side of RCI. She's even visited professors' offices in the line of duty. As a Help Desk Assistant Supervisor, she has been diligent in the mentoring program, explaining to her charges the reasoning for demerits (when they've been necessary) and ways to earn merits to counterbalance them. She both takes minutes of the student staff meetings and participates in the discussions. Naturally, she also shares her varied skills in training new consultants and in helping diagnose and solve problems during her Help Desk shifts. She still finds time to bring in treats for the Help Desk occasionally and to organize events such as this year's student staff holiday party. On top of all this, she works as an Operator and a ResNet consultant, as well as an off-campus job, and does well at them all. Nicole is truly an asset to NBCS, and we are pleased to recognize her talents with the Consultant of the Semester award. {cje}

Nicholas Mirarchi

April 2013 College Avenue Consultant of the Month (Spring Semester)

Nick has been a consultant on the College Avenue Campus since Fall 2012 and has proven himself to be one of our most consistent and reliable consultants thus far. His positive attitude and outstanding work ethic is evident and has had a positive influence on his fellow consultants. Nick has exhibited advanced troubleshooting skills and consistently brings issues to management's attention. Not only does he make management aware of issues, but he constantly offers suggestions on improving our operations. His proactive efforts have ensured smooth lab operations. We know we can rely on Nick to handle even the most hectic times, while still providing the absolute best customer service to our patrons. Please join us in congratulating Nick on being named College Avenue's Consultant of the Month for April! Keep up the great work! {cd,km}

Karan Mirchandani

March 2013 Cook/Douglass Consultant of the Month (Spring Semester)

Although he is only in his second semester at NBCS, Karan has proven to be an asset to the Cook/Douglass labs. He has consistently taken coverage (coming close to 30 hours some weeks), helping out his fellow consultants and supervisors alike. Even though he mostly works at satellite sites, it is easy to see his dedication and commitment to this job with his constant updates of those sites. Karan's quiet demeanor and helpful nature allows him to provide the best possible customer service to the patrons in the lab. His coworkers only have good things to say about him and it's easy to see why. This is why we are choosing Karan to receive the Consultant of the Month Award for March. You deserve it Karan! {lw}

Hideyuki (Howard) Miyahara

March 2004 College Avenue Consultant of the Month (Spring Semester)

Howard is a recent hire off the waitlist, but he is already proving to be a valuable asset to CACC. Howard takes his duties very seriously and strives to achieve and embody the mission, vision and values of CCF. He ALWAYS shows up early for his shifts and is always willing to do additional tasks. Right from the start, Howard has been an outstanding consultant. He is always proactive while on duty. He is constantly taking rounds and is very eager to help anyone who needs assistance. He is always taking emergency and overnight coverage to help us out (often offering to do so without pay so as not to go over hours!). When Howard is on duty, the supervisors can rest easy and know that the lab is in good hands. Howard is a true team player. Keep up the good work! {jn, mb, mk}

September 2004 Busch Consultant of the Month (Fall Semester)

If we were to say that Howard is a model consultant, we would be making a grievous understatement. Howard repeatedly goes far above and beyond the call of duty, and always makes sure the job is done to - at least - 110%. His concern for his coworkers is astounding, second only to his devotion to helping lab patrons. It is a sad, strange day when Howard can be seen without a smile. Howard brings a spark of energy to the lab that seems to reach everyone. He is always volunteering for projects, without ever asking for anything in return. Howard seems to be happy just to be at ARC. For this, and all of his hard work, we would like to congratulate Howard in receiving the Consultant of the Month Award. {jf-w, wll}

Vivianne Mohan

Spring 2014 Help Desk Consultant Achievement Award (Spring Semester)

This semester, we had the pleasure of working with Vivianne Mohan, experiencing her wonderful work ethic and vast amount of knowledge. Vivianne has been a consultant with the Help Desk since the Fall of 2012. She has been delightful working with users, assisting them in whatever way possible. Vivianne has consistently received rave reviews from our customers as well as her fellow peers. You can expect Vivianne to handle any type of call with grace and professionalism, and be very satisfied with the results. Vivianne's desire to help people could be attributed to her pursuit of a degree with a double major in Human Resources and Sociology along with a minor in Organizational Leadership. Vivianne's favorite part of working at the Help Desk is the relief in the user's voice when their problem has been resolved. With the experience that she has gained from the Help Desk, when she graduates in May 2015, she hopes to work in Human Resources, particularly with training and development or talent management. Aside from working and school, you can see Vivianne hanging out with friends, reading and at her board position in the Student Volunteer Council and Phi Chi Theta, the newest co-ed Business Fraternity at Rutgers. The Help Desk is proud to announce Vivianne Mohan as the Spring 2014 Help Desk Consultant of the Semester. Congratulations, and keep doing what you're doing! {mh}

March 2015 Help Desk Consultant of the Month (Spring Semester)

Since the Fall of 2012, Vivianne Mohan has worked for OIT and the Help Desk as an outstanding consultant. Whether its fielding coworker's questions or troubleshooting advanced issues, she is always up to the task. Vivianne notes that working at the Help Desk has improved her communication skills and solidified her customer service experience. This May she will graduate as a Human Resource Management and Sociology double major with a minor in Organizational Leadership. Her stellar performance and service shows as she will be working for Yelp as a Sales Rep after graduating. Vivianne is also the Director of the Student Volunteer Council and leads them in their volunteering efforts in the local community. They help local places like Elijah's Promise and the New Brunswick Public Library. She is currently reading Unbroken, has traveled to Mexico recently, and her favorite food is Chicken Penne alla Vodka! Vivianne's advice to fellow/future consultants is to be confident, open to feedback, and willing to learn. The Help Desk is grateful for her continued dedication and proud to award her Consultant of the Month! {jw}

Anastasiya Moiseyenko

April 2016 Busch Consultant of the Month (Spring Semester)

Since her start at the Busch Computer Labs, Anastasiya (Ana) has left a great impression on our Busch supervisor team. She has consistently maintained a line of communication with us in the back office whenever any issues has arisen at our satellite sites as well as ARC. No matter the problem, Ana has shown us that she is thorough and resilient in her work, even in the wee hours of the night. Night or day, she brings that same great energy when helping our patrons, fixing printer issues, or just ensuring the lab is running efficiently. That enthusiasm, and her drive to make sure all things are fine and under control, are only some of the stellar contributions Ana has made here at Busch. Her hard work and dedication to the job has not gone unnoticed and we are happy to award her Consultant of the Month award for April! Congratulations! {mp,dfd,amk}

Frank Molinaro

September 2009 College Avenue Consultant of the Month (Fall Semester)

Frank was hired by the labs this past summer and was immediately recommended for our ResNet Dispatch team. After intense August training, SWAT and a very hectic first few weeks of Dispatch, Frank was the one who stood out due to his dedication to the job. He is always actively helping patrons in the lab while reviewing Dispatch Tickets on his shifts. His thirst for ResNet knowledge is unparalleled. He often even asks questions before leaving on tickets and uses the knowledge to quickly and easily solve issues. His exceptional troubleshooting skills make it seem like he is a returning Dispatch consultant when in fact, he’s just begun. With his good work ethic and impressive knowledge base, College Avenue sees only good coming of Frank. Thank you Frank for all your hard work and congratulations!

September 2010 ResNet Consultant of the Month (Fall Semester)

There are a lot of things to be said about Frank. He's a hard working, intelligent, and well mannered individual who has shown a great deal of dedication, knowledge, and resourcefulness over the last few months. He has helped the supervisor team in ways that we will be forever grateful for, like training new CIT's, taking care of every last request for bulk netID changes or additions, and answering the most periling questions that anyone could throw at him. With this said, Frank, Congratulations on receiving the Consultant of the Month award! {at}

Fall 2010 ResNet Consultant Achievement Award (Fall Semester)

The ResNet Office management team is proud to give the Consultant of the Semester award for Fall 2010 to Frank Molinaro. Frank joined ResNet Office in Spring 2010, and since then he has grown as a consultant and into the role of Supervisor-in-Training. From day one, he has been eager to learn the ins and outs of the position, and has continually stepped up to the plate in every way possible. While being technically competent, Frank has shown off his administrative skills over the past few months. For example, over the summer, he helped conduct Help Desk 1:1 training for our new CITs while handling many of the day-to-day office tasks. As we moved through move-in weekend and into the fall semester, Frank was a great resource to have in the office. He managed to keep his cool while balancing phone calls from new dispatch consultants and tickets brought to him by Help Desk CITs and consultants. He was also instrumental in helping the supervisors train and assist the new ResNet Office consultants through the move-in period. And even then, Frank wasn't finished -- he's written a host of documentation this semester that will be useful in helping to train new dispatch and office consultants for semesters to come. With his recent promotion, he will be joining the Help Desk/Ops/ResNet scheduling team, which is very happy to have him on board. It goes without saying that Frank has shown a tremendous amount of potential during his time as an office consultant, and we're excited to see what he will do as an SIT, and later as an Assistant Supervisor. Great job, Frank; we're proud of you! {aw}

Spring 2011 ResNet Supervisor Achievement Award (Spring Semester)

Frank has had a varied career with NBCS. After being hired by College Avenue labs in summer of 2009, he was immediately recommended for ResNet dispatch. Frank stood out for his stellar work, both with SWAT and with Dispatch during the incredibly busy first few weeks of the semester. Frank's solid technical skills and thirst for knowledge caught the attention of ResNet Office and he was promoted to ResNet Office consultant in Spring of 2010. Frank quickly learned the ropes of the Office position, and by the summer was helping to train Help Desk CITs on networking and helping the supervisory staff on whatever projects needed doing. During Fall move-in of 2010, Frank was again an incredible help during a very hectic period, and it's no surprise that by November of 2010 Frank was promoted to be part of the ResNet Office supervisory staff as a Supervisor in training. Since joining the supervisory team, Frank has taken on an incredible number of projects. In addition to his regular supervisory duties and various projects that need doing, Frank handles almost all scheduling needs for ResNet Office, has created or taken on updating multiple documents for tracking projects and mail responses within ResNet Office, and has single-handedly taken on updating and maintaining the networking callscripts used by the Help Desk. Frank will be graduating this semester with a major in IT and a minor in criminology. He will continue to work with ResNet Office this summer to help train the newest batch of ResNet supervisors and pass on his knowledge before moving on to bigger and better things. Congratulations Frank! {la}

Margarita Molodan

September 2011 Cook/Douglass Consultant of the Month (Fall Semester)

This is Margarita's first semester working for NBCS, and she has already proven to be a wonderful addition to the Cook/Douglass labs. She's always friendly and chipper with both coworkers and patrons alike and never hesitates to lend a helping hand. During her shifts, she always works hard to stay on top of her responsibilities and is determined to go above and beyond her call of duty, volunteering for extra work when available. She has been dutifully taking coverages, especially in emergencies, and has really helped in filling up shifts when others cannot. If there are any issues at the labs, Margarita is usually the first to inform us, and always does everything in her power to fix the problem before escalating it. We truly appreciate all of her hard work, enthusiasm, and her ability to go the extra mile in everything she does at the labs. Congratulations, Margarita, on being September 2011's Consultant of the Month! {rs}

Hyo Moon

Fall 1999 Livingston Supervisor Achievement Award (Fall Semester)

Hyo has been working with Livingston for almost two years and as a Supervisor for the past six months. In addition to diligently taking care of statistic submittals and sign displays, Hyo has taken on the daunting task of consultant scheduling. Her tireless efforts have ensured that the lab staffing has run smoothly throughout the semester. Hyo has volunteered to come in on numerous overnight shifts when no coverage could be found. Hyo has also been of great assistance to the lab in training of newly hired employees. It is because of this level of dedication to the lab and its employees that Hyo has earned this recognition. {cb}

Alex Moore

November 2001 Busch Consultant of the Month (Fall Semester)

In his first semester with CCF, Alex is very proactive in his job duties and responsibilities. During quiet times, he tours the labs and jumps at the opportunity to help users. When the lab is filled, in addition to helping with numerous questions and problems that arise from the users, Alex keeps an eye on the never ending printing and constantly checks for open machines. With his hard work and dedication, we are proud to have Alex on the BCCC team. {bm}

Hunter Morabito

April 2016 College Avenue Consultant of the Month (Spring Semester)

Hunter Morabito has been a wonderful consultant at the College Avenue labs this semester! He started working with us last fall and has since become an integral part of our team. He has consistently helped us out by picking up coverages and never hesitates to volunteer to help around the labs. Whenever a patron needs assistant, be it over the phone or in person, he is incredibly patient and helpful and is always willing to bring supplies and help out at remote sites. He goes out of his way to provide the best possible customer service and never hesitates to make patrons his first priority when they are flustered or frustrated. Consistently on time and ready to work, it is always great to know the lab is in good hands when he's here! We're happy to award Hunter the April 2016 Consultant of the Month award! {kd}

Jeremy Morrow

November 1999 Cook/Douglass Consultant of the Month (Fall Semester)

Jeremy, who is a member of the repair team, can often be found in the lab. He takes the initiative to make the lab better in appearance and function, even though it is often while he is off duty. {ss}

Jeff Morski

October 2003 Busch Consultant of the Month (Fall Semester)

As a new addition to our team, Jeff has proven himself to be a worthy consultant. He is always quick to offer help to anyone that needs it, users and consultants alike. His sense of humor makes the lab a more fun place to work, and always makes users feel more comfortable asking him for help. Jeff has a good grasp of all things technical, and is also very keen to develop his skills. We are proud to name Jeff as one of our October Consultants of the Month; keep up the good work, Jeff! {jfw}

Michael Mosticchio

Fall 2011 Busch Supervisor Achievement Award (Fall Semester)

This is Mike's third semester as Assistant Lab Supervisor and more than ever, Mike has been an integral part of the supervisory staff here on Busch. He has always been a consistently reliable supervisor, but this semester, he has taken on extra work. Mike always tries to help out his fellow supervisors, and since he lives on campus, he has had to come in a few times for emergencies. Although Mike previously had the responsibility of scheduling on Busch, due to staff changes, he had to oversee all aspects of scheduling. Add onto this the fact that Busch opened a new lab, the additional amount of work this semester was considerable for Mike. Despite the extra work, Mike was able to make sure our schedules were completed and filled for the semester. Mike did all this while still completing all his normal supervisory duties throughout the semester. He has a high level of expectation of himself and it shows in his work. He has been proactive in his tasks, needing no reminders. Mike has also made sure that our unusual amount of new consultants were all well prepared for their shifts here. He volunteered to help teach a Customer Service class this semester. Mike has been an exemplary supervisor this semester, taking on extra work without complaint and still keeping the quality of his work consistent with semesters prior. {al,wll}

Lauren Moulder

April 2005 Cook/Douglass Consultant of the Month (Spring Semester)

Though Lauren Moulder has been with the lab for less than a year, she has proven her abilities in helping both users and supervisors many times over. She is quick to assist those who come to her for help. Indeed, she has taken a very proactive stance with regards to keeping up the lab, consistently asking supervisors for tasks to help keep the lab running smoothly. She is usually the first to volunteer when someone is needed to do a special project. Whether it is keeping the consultant station in order, organizing the supplies, helping users, or enforcing policy, Lauren can be depended on to execute her job with efficiency and skill. We appreciate Lauren's dedication to the labs, and thank her for her hard work! {mf}

Spring 2006 Cook/Douglass Supervisor Achievement Award (Spring Semester)

This spring the supervisors at Cook/Douglass all worked hard during scheduling and hiring and with overall lab maintenance. However, we can only pick one winner. For the Spring 2006 semester we have selected Lauren Moulder.

Since Lauren's promotion in January 2006 to Assistant Lab Supervisor she has done a great job keeping on top of all of her duties. She tries to work as many hours as possible to be of as much service to the organization as she can, and is quick to volunteer for additional tasks when they crop up. Lauren can often be seen in the lab getting things done even though she isn't 'on the clock'. She's done a good job maintaining statistics and keeping the consultant station shipshape, but that's just the tip of the iceberg. She keeps a watchful eye on the lab at all times. Don't let a patron have anything in the lab that is against our guidelines because Lauren is right there on top of it to make sure the consultants are keeping the lab in great shape.

Even more than that, Lauren is a natural leader and is technically-minded, so she does a fantastic job with anything she attempts. She doesn't put up with any nonsense, and her attitude encourages all of those around her to excel. Lauren can always be relied upon to take care of all tasks given to her on time and with a high degree of quality. Congratulations, Lauren! {pd}

Spring 2007 Cook/Douglass Supervisor Achievement Award (Spring Semester)

The management staff at Cook/Douglass is pleased to name Lauren Moulder as our Supervisor of The Semester for the spring of 2007. From the day Lauren first walked through our doors, way back in 2004 she has worked tirelessly at every job she's been given. As a consultant she was the first to take on extra assignments, emergency coverage and whatever the supervisors asked of her.

And from day one the supervisors raved about her. In time she became a SIT and worked wonders with those duties as well. She became a supervisor soon after and has been one of the finest leaders our campus has ever had. Lauren is a strict enforcer of policy both with consultants and patrons and always has been. She is also technically sound that is a big plus. Lauren took on the duties of Hiring Supervisor this spring and as usual, gave us top-notch effort and helped make hiring go as smooth as it ever has on our campus.

When it's time for Lauren to move on to other endeavors and finally leave our employ, she will most certainly leave shoes that will be virtually impossible to fill. So its with gratitude, and appreciation that Lauren Moulder is named Supervisor of the Semester for the Spring of 2007. Great job, Lauren and thanks for everything! Congratulations! {pjd}

Spring 2008 Cook/Douglass Supervisor Achievement Award (Spring Semester)

Stacey and I are pleased to name Lauren Moulder as Cook/Douglass' Supervisor of The Semester winner for the Spring of 2008. Since she first arrived as a Cook/Douglass consultant in 2004, Lauren has been a role model for the hard working. I lost count how many times she asked me for extra work to help keep her busy. As if she wasn't busy enough. She is the type of person that is driven to perform well in tough circumstances. Not only did she work tirelessly on scheduling and hiring, but she trained other supervisors to take her place when she leaves us. (Yes she is graduating and moving on to greener pastures very soon) One of Lauren's special attributes is her ability to enforce discipline whenever it's warranted. Not to say that it's easier for her then anyone else because I know for a fact that it isn't. But she knows what has to be done and does it to the best of her abilities and according to procedures. Lauren has also been lauded by other managers over the years, which goes to show how much she has meant to Stacey and I and the Cook/Douglass Computer Labs. Please join us in congratulating Lauren Moulder as she is a well deserved (2nd time) recipient of this achievement award! Thank you Lauren! For everything. {pjd}

Nicole Mourek

October 2004 College Avenue Consultant of the Month (Fall Semester)

Nicole has been a great consultant ever since she was hired in Spring 04. She has stepped forward as a leader and a model consultant thus far during her brief tenure at CAC, conducting herself like a grizzled veteran. Nicole always comes to work with great energy, enthusiasm, eager to help out users and brighten their day. She spends most of her shift on her feet, constantly helping one user after another. When at the monitor station, she always greets the lab patrons with a sweet smile and makes their waiting period pleasant with her light humor, putting users at ease when approaching her with questions. Nicole never hesitates to ask for help from her fellow consultants or supervisors. She never stops until she gets the answers she is looking for. Nicole often stays after her shifts end just to help users (sometimes we have to remind her to leave). Nicole is truly an example to all those around her, and her presence in the labs is key to making everything run smoothly. Keep up the good work Nicole! {ab, jn, sk, mk}

Sean Mullan

October 2012 College Avenue Consultant of the Month (Fall Semester)

Sean is one of our new consultants this semester, and is both friendly and hard working. He caught the attention of the supervisors due to his diligence in consulting and ensuring that the lab is maintained in optimal condition. He is the first to get up to help a patron when they come to the consultant station with a problem and always goes with them to their computer to troubleshoot the problem to its fullest extent. Sean exemplifies what we expect from good customer service, going above and beyond to make sure our patrons' concerns are thoroughly addressed. Sean, your hard work has not gone unnoticed. We are delighted to call Sean Consultant of the Month! {ef}

September 2013 College Avenue Consultant of the Month (Fall Semester)

Sean has proved to be an excellent addition to the College Avenue labs, working as both a regular and dispatch consultant. Ever since being hired in the Fall of 2012, he has consistently provided great customer service to patrons in the lab. Sean has proved to be an invaluable asset to College Ave, always taking initiative and assisting patrons in any way he can. Whenever a difficult situation arises, he does everything in his power to find a way to alleviate the issue. Throughout the summer and the first month of this semester, he has gone above and beyond to make sure our patrons' concerns are thoroughly addressed. Sean, your consistent hard work has not gone unnoticed by the College Ave Labs. Please join us in congratulating Sean on winning consultant of the month! {ls}

Cailla Mullen

September 2009 Cook/Douglass Consultant of the Month (Fall Semester)

Cailla has just been working at NBCS for almost a month now, and already, she seems to have adapted herself to our environment quite nicely. She comes in to work with a friendly attitude and seems to raise everyone’s spirits up. Every new consultant usually takes a while to learn the ropes, but Cailla did so in an exceptionally short amount of time. She is detail-oriented and carries out her responsibilities as well-mannered and as efficiently as possible. She is truly deserving of the Consultant of the Month Award. We expect to see more from Cailla in the future.

Fall 2009 Cook/Douglass Consultant Achievement Award (Fall Semester)

Choosing who to award Consultant of the Month is always a hard process. The choice is usually never obvious and there is always spirited debate over who to award among, often times, multiple deserving candidates. Thus, it is surprising that we came to a unanimous consensus on Consultant of the Semester for Fall 2009. However, it is no surprise who this person is: all of the Cook/Douglass management team is proud to announce that Cailla Mullen is our Consultant of the Semester. It seems like Cailla is always on hand at Loree with her wildly enthusiastic personality (she has a permanent smile fixed to her face, even on her bad days), either working her own shifts or taking coverage for other consultants. Our patrons greatly appreciate her providing great customer service, and let's not forget all of the consultants who managed to find coverage because of Cailla. Cailla is always sensitive to the needs of patrons and helps out if she can. For example, she notices when patrons have too many pages to staple using our regular staplers and offers to take patrons' papers and personally staple them using staff staplers. Her file with us is impressive for a new consultant, easily matching that of a veteran consultant. Her growth with us impressive as well. Cailla is not the same person as she was when we awarded her Consultant of the Month for September 2009. Like any new consultant, she had many questions for the supervisors but is now able to confidently answer patron questions. Cailla, all of us offer you our heart-felt congratulations! {erc}

Kevin Mulvey

February 2007 Operations Consultant of the Month (Spring Semester)

Kevin has been with NBCS Operations since Fall 2006 where he has played an important part within our staff. He is an argus-eyed Op who often finds latent and concealed machine room problems. He also helps out his fellow consultants by providing much needed emergency coverage at both the Help Desk and Operations. These actions alone have allotted Kevin a considerable amount of merits within a short period of time. Aside from working for NBCS, Kevin is both an LCGA (Livingston College Governing Association) representative and webmaster. We are very grateful for Kevin's endeavors and congratulate him on being Operations Consultant of the month. {rg}

Spring 2007 Operations Consultant Achievement Award (Spring Semester)

Kevin began working for Operations in Fall 2006. He is majoring in IT and recently has been elected Senator for LCC. Throughout the school year, he has helped hundreds of patrons at the helpdesk and in Operations, and he has taken part in coordinating the remediation of a number of service degradations. Using his knowledge of IT, he has provided unsolicited feedback to the Systems Staff, with the hope of improving user support. Soon Kevin will be leaving Operations to work for Open Systems Support (OSS) group. There, he will participate in
the research and implementation of new and useful webtools for students and staff. Thank you for your hard work and dedication. We were very fortunate to have you and are sorry to see you go. {rg}

Kasturi Mungale

September 2009 Busch Consultant of the Month (Fall Semester)

Kas is an angel with colored contacts. She is always polite and nice to everyone that comes up to her and is very helpful. She has really become an awesome consultant and a wonderful asset to the lab. Kas participated in SWAT, where she was a great asset to the team, and she is showing great initiative for the job. Whether in the lab or helping out during SWAT, Kas never slacks during her shifts and keeps the lab running smoothly. When Kas is on duty, you never have to worry because the job is done right. She is outgoing, polite, and a great help to patrons. She has proven herself time and time again to be someone we should be proud is working for us for another year, a fantastic role model for new and experienced consultants alike. Her professional attitude and extensive knowledge make her an ideal candidate for the Busch Consultant of the Month. Congratulations Kas!

Kevin Murray

February 2008 College Avenue Consultant of the Month (Spring Semester)

Kevin is truly a model consultant. Although he has been with the labs for quite some time, Kevin is always willing to help out the new workers by answering any questions he has knowledge of. He works mainly at our remote sites, but his efforts have not gone unnoticed by the supervisors at records hall. Kevin is a real asset to CACC. He is always on time and willing to work. He is always willing to stay as late as possible to help out the lab. If any problem arises at one of our remote sites Kevin is sure alleviate the situation. He also keeps management well informed about any happenings that occur in the lab. All our supervisors agree that Kevin is very pleasant to work with. Kevin, Thank you for being such a good example! {mi,em}

Ariana Murray

November 2017 Busch Consultant of the Month (Fall Semester)

Ariana is a first year consultant, but her time at ARC belies her impact around the lab. Ariana is always extremely attentive to patrons, works very hard through troubleshooting devices and lab machines, and ultimately knows when to seek help from other consultants and supervisors with difficult problems. This type of can-do attitude is something that all of us aspire to have in our lives. Ariana has worked a multitude of different shifts between ARC and our satellite labs, showing versatility and knowledge of all of our sites, and is always very aware of her surroundings. From pointing out potential leaks to loose lighting fixtures, Ariana makes sure the labs are running in tip-top shape. In addition to her attentiveness, Ariana is often recognized by her fellow consultants for being easy to talk to and one of the friendliest faces. Upon entering the computer lab, Ariana greets everyone with the warmest smile and is always open to any discussion or questions between peers and patrons. Ariana's diligent work ethic and great attitude makes it easy not only to ask questions, but helps the people around her feel comfortable. Congratulations on being our November Consultant of the Month and keep up the good work! {mf,knt,mp,mwa}

Sabika Mustafa

March 2017 Busch Consultant of the Month (Spring Semester)

Sabika joined the Busch crew back in Fall 2015 and has been a fantastic addition ever since. Her assistance is appreciated not only by the patrons of our lab, but also her fellow consultants through her speedy and abundant coverages. After recently getting dispatch certified, she has shown herself to be a great addition to our ResNet Dispatch family. Despite her first experience with a Dispatch ticket being a daunting RUWireless survey, she continues to persevere in her work, and is always thoroughly troubleshooting patrons' machines when helping them. Her kind, sweet, and hardworking personality is what makes her a great person to work with, and we are very fortunate to have her as a part of our team. Congratulations on the much deserved Consultant of the Month! {cmd,jmo,mp,mwa}

Yevgen Mustafayev

April 2009 Help Desk Consultant of the Month (Spring Semester)

Yevgen has been with the Help Desk since Fall 2008, and has impressed the supervisory staff from the beginning. Yevgen is graduating in Spring 2010 and is currently pursuing a double major in Computer Science and French. Yevgen's superior work ethic includes a painstaking attention to detail as well as a strong grasp on troubleshooting. With these tools under his belt among many others, he establishes an easy repertoire with callers, causing him to be able to attend to their needs quickly and efficiently. Yevgen's interest in French culminates with a fascination with linguistics, while his interest in computers circulates around the development of multimedia applications and aspects of user interactivity. Yev enjoys listening to many types of music, especially progressive trance, in which he composes music. I think I speak for all of us when I ask that Yev be kind enough to link us to some of his masterpieces so we can all rock out! Yev also enjoys soccer, and supports his home town club FC Dynamo Kyiv in domestic as well as European competitions. Congratulations Yevgen and keep up the stellar work! {jb}

October 2009 Help Desk Consultant of the Month (Fall Semester)

Yevgen began working for the Help Desk in Fall 2008. Even though Yevgen is very quiet, his great work has not gone unnoticed. Yevgen writes very detailed tickets and is consistently able to help solve users' problems. He is always on time for work and completes all requested assignments by their deadlines. Yevgen is double majoring in Computer Science and French Linguistics. He enjoys playing computer games, developing websites, and programming in one of the five languages he knows. We would like to congratulate Yevgen on being Help Desk Consultant of the Month for October 2009! {tb}

Spring 2010 Help Desk Consultant Achievement Award (Spring Semester)

As a consultant with the Help Desk since 2008, Yevgen has consistently employed excellent technical and customer service skills while assisting users. When handling unfamiliar problems, he exhausts all resources to find a solution. Similarly, when a co-worker encounters an issue that he's seen before, Yevgen offers his help. For these reasons, Yevgen was promoted to Operations at the beginning of this semester. He has made that transition flawlessly and has been a real asset to both groups. Yevgen will be graduating in May with a Bachelor's degree in Computer Science& French Linguistics. He has recently contributed to a research project that explores the relation of intonation and wh-movement in the formation of questions in French....and to unwind, he likes to follow soccer. His favorite team is the FC Dyanamo Kyiv, who won the Ukrainian Championship in 2009. Congratulations Yevgen on this well deserved award. {fd,jf}

Christian Myles

February 2011 Livingston Consultant of the Month (Spring Semester)

Christian has worked as a consultant since the Fall of 2009. During that time, he has been a dependable and hard-working member of our staff. Christian approaches every shift with the same dedication to doing a good job and enthusiasm to learn more. His consistency as a consultant and his approachable demeanor make it a pleasure to work alongside him. He can be counted on to assist the lab by taking coverages, moving supplies or backing up his fellow consultants when solving problems. He exemplifies what we expect in consultants; hard-word, dedication and a desire to be the best consultant he can be at all times. For this, we congratulate Christian on being named a Consultant of the Month for February 2011 for Livingston! {lw,dh}

Spring 2011 Livingston Consultant Achievement Award (Spring Semester)

Affectionately known as "Milkman" (because of all the milk that he drinks during his shifts), Christian has time and again shown that he can handle any situation that the labs can throw at him. He frequently assists the lab by staffing early morning shifts, and when he does we are certain that the lab is in good hands. Furthermore, Christian is calm even in the face of the most out of the ordinary situations, such as a recent incident in the lab when a patron suffered a seizure. Christian was quick to act and knew exactly what to do in order to ensure that the patron was taken care of appropriately, notifying management, contacting the appropriate emergency services and keeping other patrons calm while also keeping them clear of patron. In addition to his amazing customer service skills, Christian has a great technical background. He rarely, if ever, needs to ask the supervisor staff for assistance with issues. He is capable of finding solutions on his own and implementing them, making sure that problems are solved completely. Finally, Christian is incredibly friendly and active in the labs. He greets supervisors, patrons, and fellow consultants with a smile, which makes the lab a much friendlier place for all involved. For all these reasons we are thrilled to congratulate Christian on his achievement of Spring 2011 Consultant of the Semester for the Livingston Computer Labs. Great job, Christian! {ms,mk,lw}