NBCS Student Staff Recognition Program

Aatman Nandi is one of the most pleasant workers on the Busch Campus Computing Center's staff. He will always help lap patrons in the most polite and professional manner. Aatman will take the initiative to go around and find problems and user questions. He uses great diligence and detail when reporting any issues in the lab to the management. He also has a great level of enthusiasm for the job. We'd like to laud him for his efforts and hope he keeps up the good work. Congratulations Aatman. {cb}

Lizzy has been a dedicated consultant on Cook/Douglass for several years. She is consistently dependable when it comes to performing her responsibilities as a consultant, and is never hesitant to enforce policies. When assisting lab patrons, Lizzy is reliably friendly, helpful, and polite. In addition to her cheerful demeanor, Lizzy often offers to help with tasks to keep the lab in good shape. {ss}

Since she started working here, Helen has been one of our most caring and sincere consultants working at ARC. She is a proactive worker, always willing to help, and one of the first to go out of her way to try and solve a problem. Her nice and friendly demeanor puts people at ease when asking her a question. Even if she doesn't know the answer, she refuses to give up and will do everything in her ability to resolve the situation. Helen always volunteers to help the supervisors when a task needs to get done. Helen readily gives feedback and always offers useful suggestions to help improve our lab. {mz, rv, jm, wll}

Last semester Sean was promoted to an Assistant Supervisor at the Help Desk and began working Operations shifts over the summer. Sean has continually and reliably filled early morning shifts. This semester Sean has continued to work early mornings by coming in at 7am for a very hard to fill shift. Sean has also maintained a full plate at the Help Desk having recently been added as a member of the Help Desk scheduling team. Sean has been a real asset to both Operations and the Scheduling team, bringing an awesome work ethic and a lot of attention to detail. It is with great pleasure that we would like to award Sean as the Operator of the Month for October 2009. {rb}

Without a doubt, Jessica Nelan is one of College Avenue Campus' very best, following all our procedures, enforcing all our policies, treating all users well, and attending to them promptly. Whenever Jessica is working at any lab, the supervisors can rest easy knowing that if there is any problem, they will be made aware of it. She always comes to work well before her shift starts just to get everything in order in the lab. From pushing in all the chairs to setting up the IMLs for scheduled classes. She keeps a close eye on all the print queues by having them prominently displayed on her screen. She is always pro-active and waiting to help a user. She sets a perfect example of enforcing lab policies by doing 15 minute rounds. Jessica represents all that CCF consultants ought to be. {np,rk}

The College Avenue Campus is pleased to select Jessica Nelan as the Supervisor of the Semester for the Spring 2004 semester. During the past semester, Jessica truly stepped forward as a leader, organizer, and mentor for the CAC consultants, as well as the other supervisors. Her most visible achievements were her strong organization skills and leadership through the hiring process. Jessica was vigilant in reviewing and processing applications into HATS. She conducted many of the interviews and kept track of each person's status throughout the hiring process. In addition to hiring, Jessica has been great about completing consultant observations and showing consultants how to better do their job when they need help. Jessica is also responsible for overseeing operations of the Rutgers Student Center Computer Lab, helping in updating staff web pages, maintaining cards and labels for lab machines and maintaining all sign-in sheets (including ITS-ing and contacting consultants who fail to sign in/out properly). She consults when needed and never turns away a user in need of an answer (or a password change). Jessica also took it upon herself to create spreadsheets to track the evaluations of all consultants on our campus, as well as doing a weekly check of all pending incidents in the ITS Database for College Avenue. Jessica has been a fine example to consultants. She exemplifies the Mission, Vision, and Values of our organization by providing excellent leadership and customer service in her position, by fostering teamwork, and exuding professionalism at all times. Her dedication and hard work have been key factors in the smooth operation of CAC. Thanks Jessica! {mk}

Shaneika is at once both cheerful and dilligent, bringing a smile to even the most mundane lab tasks. Not only does she do an excellent job helping patrons, but she is always ready to volunteer for a project or help out a fellow consultant. Shaneika's good-natured attitude gives the LCC a more comfortable and jovial atmosphere whenever she is around. Please join us in congratulating her on being selected as Consultant of the Month! {js}

Gary's good-natured attitude and positive outlook help create a great work environment. He is always willing to help patrons with the simplest to the most difficult of computer problems, treating every patron as if they are the first he has helped that day. His patience and dedication is further evident in how he deals with his fellow co-workers. Consistently taking coverages and showing up ahead of time for his shifts, Gary is an asset to the College Avenue Staff. We salute you Mr. Nelson. {lv}

Kristina has developed into a strong, all-around consultant. She is quick to help patrons, and always maintains a consistent, pleasant persona when helping students, faculty and staff. Kristina consistently performs all her duties, and is a good example to her fellow colleagues. Even when she's injured, Kristi doesn't let that stand in the way of providing the best customer service possible to everyone using the computer lab. Whether it's a quiet night at Satellite, or a super-packed user attack at CACC, Kristi is sure to treat the 1st patron of the day with the same energy as the 200th of the night. We are proud to select Kristina Neuhaus as the College Avenue's November Consultant of the Month. {mk}

We are quite impressed with the service you provide to lab patrons. You display excellent customer service skills. We have noted that you go out of your way to answer user questions (even for complex problems/questions), all the while, displaying a big smile. In addition, you assist some of the newer consultants and help them in delivering the same top-notch service that you provide. Your efforts to helping our lab patrons and fellow staff members are truly commendable. {ag}

Michelle has worked exceptionally hard this semester completing her lab priorities and backing up the rest of us during busy times. Throughout the semester, she has been taking care of weekly stats, our site webpages, and making sure users have plenty of paper and toner to consume. Michelle has done an especially good job maintaining the Busch staff page, redoing the DML webpage, and keeping our supplies log book updated. During the hiring cycle, there were days when she conducted many back-to-back interviews and still made sure lab priorities were taken care of. She keeps our supplies closet in order and she encourages us all to keep a tidy office (impossible). We want to recognize and thank Michelle for her hard work and dedication. {km, tm}

After taking a semester off from CCF, Dan has come back and is better than ever. With his professional demeanor, one can say that he brings a sense of class to the work environment. He is one of our veteran consultants, who is still on top of his game. Not one single complaint has ever come out of his mouth, especially when paper needs to be brought over to LSM during every shift he works. And whenever signs of trouble arrive at the lab, he never fails to inform us about it. Thanks Dan, for being such an exceptional consultant and good luck with everything. {jm}

Hien has been a consultant with LCC for about 8 months. In that time he has been a model employee. Hien is an excellent example of a great CCF worker. He is always punctual, polite with the users, gets along great with his coworkers, walks around to inspect the lab and never displays a negative attitude about his job. We look forward to having Hien return to the lab in the Fall and hope he will continue the exceptional performance in the semesters ahead. {cb}

Hien has been with CCF for 1 year now. He has a friendly demeanor which helps him when dealing with users. Hien will go the extra mile to help users with their questions and make sure that they understand the solution. He also takes the initiative to let management know of any network or lab problems that have recently occurred - always promptly reporting them. {mr,lw}

Starting his ResNet career in the fall of 2005, Dave Nguyen has quickly proved himself a valuable and dedicated employee. Dave completes his appointments with ease and follows up with users and his supervisors in a timely manner. He troubleshoots thoroughly and employs creative solutions when necessary. In addition, Dave extends customer service to a new level, often helping additional users in the course of one appointment. An employee at the Help Desk as well, Dave integrates his customer service and technical abilities to provide the best of both worlds on the phones and in the field. Thanks, Dave, and congratulations on being ResNet's October Consultant of the Month!{js}

This semester, Scott has grown into the role of Lab Supervisor. He has a strong dedication to organization, and refuses to give a project anything less than his best effort. Scott has made a significant contribution to several projects this semester, including the CCF promotional video. In the past, he has devoted much time to creating and revising the documentation that is used at all labs. Additionally, Scott is concerned with providing the consultants with the tools they need to reach their goals. This semester, Scott enthusiastically helped develop and teach numerous classes, which were very well received by consultants. Besides his duties, Scott demonstrates excellence in his ability to handle difficult situations calmly and efficiently. Scott's commitment to this organization makes the labs a pleasant, friendly and effective environment for consultants, supervisors, and lab patrons alike. {ss}

Scott's contribution to the lab isn't characterized by what you see him do, but rather by what doesn't happen. Scott is always on top of what is happening in the lab, from coverage problems to lab outages. He has become adept at catching small problems before they become large problems, or preventing them altogether. As is past semesters, Scott has made a significant contribution to consultant training with the numerous classes he has developed and taught. Scott has a knack for staying calm while helping the most difficult users, and always has a terrific outlook on difficult situations. {ss}

Michael Nojiri has played an integral role in the daily functionality of the CCF labs at Busch. Known for his mild-mannered character, Michael stays on his feet in order to swiftly attend to users. He exhibits a keen awareness of printing violations in the lab. As he gains experience in the labs, he has proven to be a dependable consultant and extremely polite with management. Boasting a terrific record with CCF, Michael is also recognized for taking many emergency coverages and helping out when CCF needs him the most. Many thanks and congratulations Mr. Nojiri! {ee,tm}

Mike Nojiri has been a valued consultant at ARC for 3 semesters now. In that time he has continued to excel by always being readily available to both users and management. Mike is always being noticed giving prompt and excellent help to users. Often, when another consultant does not know the answer Mike is willing to jump in and help them out. Further, when we need help of any kind around the lab, such as moving paper, Mr. Nojiri once again is immediately offering his services. This great service is often seen as Mike is also one of the top consultants at taking coverage on Busch Campus, which in doing so helps out his fellow consultants. Mike is very gracious and courteous. He never intimidates users and he always puts them at ease. He always has an infectious smile on his face and he is good natured. Mike doesn't see working in the labs as just a way to make money; he truly cares about helping lab patrons. In summation, Mike we appreciate your hard work in the labs and want to remind you of our gratitude even if you already know it. {ec,wll}

As one of our most pleasant and hard working consultants, it is a privilege to have Jose Nova work here at Cook/Douglass. Through that cool, calm and exceptional manner, he has demonstrated that he is knowledgeable and reliable. Jose is always willing to take emergency coverage at a moment's notice, and also very helpful during the occasional flood here at Loree. Jose brightens up the atmosphere at any lab he works with his cheerful demeanor. Congratulations Jose, we look forward to to your continued presence in the lab. {ms, kt, wll}

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Last Updated: September 27, 2007