NBCS Student Staff Recognition Program

Samantha has proven from her very first shift on Cook/Douglass to be an exceptional consultant. Never failing to enforce policy or tackle problems, she remains assertive and friendly. Her professional attitude and enthusiastic presence assure that the lab is in great hands when she is working. Samantha goes above and beyond to provide assistance to the users in the lab and always keeps us informed about situations at the satellite sites. We couldn't ask for a better consultant to work on our campus. Congratulations Samantha on being our March Consultant of the Month! {lg}

Even though Lorraine is a new consultant with us here at Cook/Douglass, we can always depend on her. She comes in ready to help out patrons, and works towards keeping the lab running smoothly. She is very friendly and always proactive in solving different problems. Lorraine has a great attitude and positive energy, which makes working with her a pleasure. In her short time here she has proven to be a great asset to our labs. Thanks so much and continue the great work! {lm}

The managers and supervisors at the Cook/Douglass computer labs are pleased to announce that we have chosen Amanda Oglesby as one of the Consultants Of the Month for February 2006. Amanda has been among the top consultants at Cook/Douglass for quite some time. I have had many opportunities to see her at work. She is pro-active and quick to assist distressed users. Amanda is very professional in the way she conducts herself at the labs. Putting it simply, when Amanda is on duty, supervisors and managers are secure in knowing that all duties will be done and done correctly. As a former SIT (she had to give this position up in favor of her academic workload), Amanda has knowledge of the inner workings at Cook/Douglass that another consultant might not have and that makes her even more valuable to the management staff. She has been a model of consistency and professionalism and her exemplary performance is apparent to all. Congratulations Amanda on this long overdue honor. {pd}

Amanda Oglesby is not only an extraordinary consultant, but she is such a wonderful person. Her presence at the Cook/Douglass labs truly makes a difference with management, consultants, and users. We can always count on Amanda to be one step ahead of the game. Her level of confidence and ability assures us that our labs are running efficiently. Her smile and personality affect everyone that she may come in contact with. She consistently provides exceptional customer service; lab patrons are well taken care of in any situation due to Amanda's dedication. As a model consultant, our staff sincerely looks up to Amanda for her knowledge that she has gained over the years through working with us. Moving on to pursue other endeavors, Amanda will be sorely missed on our campus and at CCF as a whole. So please join us in congratulating Amanda Oglesby for earning the well deserved achievement by being named the Cook/Douglass Consultant of the Semester. Thank you for all of your hard work and dedication, as we have truly appreciated it! {lr}

Kevin is presently in his fourth semester working with CCF. In his time here he has always been a trusted and dependable staff member. Kevin can always be seen carrying out his duties and assisting the lab whenever possible. Kevin has also been very helpful to his coworkers taking numerous emergency coverages when the lab was critically understaffed. Kevin's hard work and dedication to this job has earned him this recognition. Please join us in congratulating him. {cb}

Sho has been a vibrant asset to the Cook/Douglass staff since he became a part of it this fall. Constantly taking coverage shifts, always happy to complete small projects, Sho is exemplary when demonstrating his commitment to the job. This commitment doesn't stay within the boundaries of supervisor and coworker interactions, however, as Sho extends his willingness to help others, answer questions and challenge himself whenever he interacts with lab patrons. Sho's willingness to use the resources provided to him is readily apparent as he problem solves new issues with tenacious confidence. Thanks for all of your extra effort, Sho, and keep up the great work! {sr}

Eleanor is a model consultant. She is always willing to help out a patron or a fellow staff member. She makes working here a delight. Eleanor always maintains a positive and cheery demeanor when talking with patrons and assists patrons in every way that she can. Whenever asked to perform a task, she responds quickly and completes it in its entirety. Eleanor constantly helps out the lab by taking coverage, whether it is overnight, emergency or just an open shift. She maintains a perfect record and Livingston is grateful to have her. Please join us in congratulating Eleanor for being named a Consultant of the Month! {ps,lw}

Gabe takes his responsibilities as a consultant seriously. He works hard to throughly help users with their problems and has knowledge in a wide variety of areas. His position on the repair team helps expand his knowledge and helps the lab to run efficiently. {ss}

Gabe worked for the labs awhile ago, and has returned this year to continue what he started. He's keenly aware of his surroundings, keeping an eye out for technical issues and puts everything he can into fixing each problem. In addition to working on down machines and jumping up to answer a patron or consultant questions, he is continuously checking to make sure that people follow the policies in the lab. He provides wonderful feedback, always giving opinions on how to improve the labs to make them better for both patrons and consultants. When Gabe is on shift, the lab always runs smoothly. We're glad to have Gabe back and hopefully, he’ll be helping the lab out for a long time to come. Congratulations Gabe! {kp,al,sh,ag,mb}

Cheerful, reliable, and responsible are just a few words that describe William Olson. In his second semester with Livingston, Bill has proven to be a great addition to our staff. Always willing to take coverage, even after a long morning, Bill frequently helps us out of a bind. He consistently does rounds, ensuring that the lab is in order. Bill has proven to be a great asset to us and an excellent example to his peers. Thank you and congratulations, Bill! {mm, mm}

This is Bill's second year at the Livingston Computing Center and he consistently exceeds our expectations. While on duty, Bill maintains a professional attitude and is a friendly presence in the lab. Bill performs all of aspects of his job with pride, whether it be mundane or challenging. He has an extensive technical background and puts his skills to good use as he assists lab patrons. Bill does a great job of thoroughly troubleshooting technical issues and bringing them to our attention. In addition to his technical aptitude, Bill is extremely friendly and approachable. Please join us in congratulating Bill as one of our Consultants of the Month! {ms, tc, mm}

Throughout his tenure at the Livingston Computing Center, Bill's friendly demeanor, easygoing manner, and technical expertise have made him a valuable asset to the lab. He is always ready to assist management and his fellow consultants by answering questions, taking coverage, and making sure the lab runs smoothly. Bill is quick to his feet when helping patrons, and always makes sure a problem is completely solved before his job is done. Over the past semester we have learned that we can depend on him to be the first to tackle any problem in a professional yet good-natured manner. We offer Bill our congratulations as the new LCC Consultant of the Semester! {js}

Bill is the kind of consultant you can always count on in a pinch. He'll gladly come in and take coverage if he's available, is always doing his rounds, helping patrons, or ensuring the well-being of the lab as a whole. He is friendly, approachable, an expert at troubleshooting problems in the lab, and an overall great person to work with. When you see Bill working you know that the lab is in good hands! Bill's skills aren't limited to helping patrons however. He continually assists new consultants get a feel for the lab and will always help them figure things out. In addition to his excellent customer service skills, Bill has extensive technical knowledge, allowing him to solve just about any type of problem that is encountered in the lab. Better still, in the rare situations that he doesn't know the answer he knows where to look to find the answer! Please join us in congratulating Bill as one of the new Consultants of the Month! {msa}

Bill is a veteran consultant who is representative of the type of employee we wish to have. Bill has remained a dependable consultant that we could turn to when needed. He works hard to ensure that lab is running at top efficiency by performing rounds regularly, looking for policy violations, patron needing assistance, or machines needing troubleshooting and restocking or requesting supplies when they are low. His thorough knowledge of computer hardware and networking enables him to diagnose and fix issues with which many others might struggle. He is more than willing to exhaust his knowledge before reporting a computer or printer as requiring supervisor attention.

Bill gets along well with his coworkers and supervisors. He is a leader to other consultants, sharing his knowledge and experience as well as assisting them when they get stuck. He will often assist consultants and supervisors in locating coverage for shifts utilizing his familiarity with much of the consultant staff to his advantage. He is an outgoing and friendly person with who is very easy to get along. Anyone is.

Bill provides excellent customer service to our patrons. He remains a very proactive consultant, seeking out issues before users often realize they really need consultant assistance. He remains alert and vigilant for those opportunities to provide excellent customer service. He will always exhaust all avenues when assisting a user with a problem. He is steadfast and considerate when enforcing policy, often thoroughly explaining the policy to patrons and offering alternatives means to achieve their goals. He truly puts the patrons needs first and does his best to ensure they have a productive and satisfying experience in the lab.

It is for these reasons and more that we name William Olsen our Livingston Consultant of the Semester for Spring 2007. We congratulate him on his hard work and look forward to continued excellence. {lw}

Once again, Bill Olson has distinguished himself this past month as one of our best employees. One of our most veteran consultants, Bill's excellent customer service and technical skills only become better as each semester passes. His comprehensive knowledge of lab systems and consistent enforcement of policies makes him an excellent example for others to follow. He is always willing to lend a hand, and constantly proves an asset to his fellow consultants and management staff alike. Over time, we have come to depend on his hard work and experience in a variety of circumstances. For all these reasons, we congratulate Bill as our new Consultant of the Month! {js}

Please join us in congratulating William Olson as the College Avenue Supervisor of the Semester. Bill has been working in the computer labs since 2004 and has always been a dedicated and hard working staff member. Since he was promoted to the position of Assistant Lab Supervisor in April he has continued to demonstrate an incredible work ethic and an amazing level of dedication to the lab, its employees and our patrons. Amazingly, this is Bill's seventh time being honored through our staff recognition program. One of Bill's areas of expertise is repair of the lab equipment. Whether it comes to fixing a printer, computer or broken stapler, Bill has helped keep College Ave in working order. Bill has developed a professional working relationship with the employees of Image Copy Products (our printer repair company) and works very closely with them to assist on the repair and timely maintenance of the lab's printers. With Bill's assistance we have seen printer down time reduced to its lowest level in years. Bill has worked very closely with Netops staff to make sure that lab's system images are functioning properly. Ever vigilant, he brings a wide array of software issues to their attention and always follows up on any issue he reports. Bill does not hesitate to go the extra mile-- he once came in before the lab was open to make sure the color printer at the main lab was functioning properly before patrons started filing into the lab. One of Bill's great strengths is taking initiative to help improve the level of service we provide to our patrons. Bill developed a new method of organizing lost thumb drives which has been greatly appreciated by many a thankful customer. Bill takes a leadership role with his fellow supervisors taking them on regular site tours, pointing out process flaws, and staying on the lookout for ways we can improve our operations. He has also worked closely with other campuses to improve many of our management tools. Bill is always incredibly helpful to his staff and coworkers. He will take time to make sure that they are properly trained in all of the labs processes and is very patient to address any questions or concerns they may have. Bill is also known for helping out his fellow supervisors and covering their shifts whenever he can. Bill brings a level of pride and dedication to the job that we should all strive to have. He never misses a deadline and always has a positive attitude. Please join us on congratulating him yet again on this well deserved recognition. {cb,mf}

Peter Ondishin began at the Help Desk as a Consultant in September 2007, then became first an Operator and then an Assistant Supervisor in the Spring of 2008. Throughout his time at the Help Desk, Pete has been friendly, helpful, and outgoing. He always treats the callers with respect, which has won him recognition, most recently with a Customer Service Appreciation Award for April 2009. As an Assistant Supervisor, he helps the consultants he mentors to provide the same excellent level of service. Pete also shows initiative in his work, whether with small tasks, such as volunteering to take calls during busy periods, or larger ones, such as developing a replacement RN call scripts system for the Help Desk groups. He has been equally effective in the administrative role, cheerfully taking meeting minutes or contributing to the one-on-one training manual. Pete is graduating this semester with a double major in Political Science and Psychology. After graduating, he plans to pursue an MBA in accounting. In his spare time, he has been doing freelance web design. We congratulate Pete on being the Help Desk Supervisor of the Semester for Spring 2009. {cj}

Fredd was instrumental in assisting Stacey in running of the Cook/Douglass Computing sites. He is someone that could be counted on to take the initiative when necessary to ensure that matters were properly handled in a timely matter. Fredd has always been a strong advocate for the users - often working excessively hard to resolve tricky problems which may involve other groups within RUCS - such as his handling of troublesome makeacct sessions. Fredd also cares about the student consultants and making sure they are treated fairly. Many of them find it easy to turn to him about matters of importance. Even activities not clearly beneficial to Cook/Douglass but important to CCF as a whole have been meticulously conducted by Fredd - for example, the recent user surveys. Fredd has always been interested in taking part in cross-campus projects and activities. This includes being a major player in the molding of the Discipline Policy and the design of the ITS database used by managers to track worker's records. Fredd has had important influence in how hiring is done and has been quite involved in conducting interviews and selecting new employees. Fredd also was very active in creating parts of the new consultant training program, conducting many of the one-on-one sessions and in fact, during the summer took part in three of the four campus formal training sessions. Though not part of the committee that developed the employee evaluation program, Fredd helped correct flaws in that system once they became apparent. It is important to point out that Fredd is an individual who will clearly speak his mind when he feels attention needs to be drawn to a problem - but rather than just complaining, he will do what he can to fix situations. And in the end, if compromise is necessary, Fredd does not hesitate to conduct activities in a way that is in agreement with the decisions decided upon by the group. In short, it is clear that not only does Fredd care about users and the consultants on Cook/Douglass, but he also understands how devoting time on matters that effect CCF as a four-campus organization is necessary and important to all of us.

Fredd has put a tremendous amount of time and effort into making the labs run well. When it comes to his tasks, they are always completed in a timely fashion and with unparalleled thoroughness. Besides actively participating on his chosen committee, Fredd dedicates time to other committees and goes to great lengths in order to help the organization achieve its goals. He is enthusiastic about ensuring that consultants receive the most complete training possible when they begin working for CCF, and is the first to volunteer help when consultants are in need of personal assistance. Fredd is also conscientious of the less obvious things that help the lab run as smoothly as possible, such as covering shifts in an emergency. Fredd's attention to the needs of the organization in general and the labs in particular make him an invaluable member of the Loree management team. {ss}

For questions or comments about this site, contact:

Last Updated: September 27, 2007