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OIT Student Employee Recognition Program

Previously Honored Consultants – O

Samantha O'Connor

March 2008 Cook/Douglass Consultant of the Month (Spring Semester)

Samantha has proven from her very first shift on Cook/Douglass to be an exceptional consultant. Never failing to enforce policy or tackle problems, she remains assertive and friendly. Her professional attitude and enthusiastic presence assure that the lab is in great hands when she is working. Samantha goes above and beyond to provide assistance to the users in the lab and always keeps us informed about situations at the satellite sites. We couldn't ask for a better consultant to work on our campus. Congratulations Samantha on being our March Consultant of the Month! {lg}

Olalekan Odejobi

October 2016 Livingston Consultant of the Month (Fall Semester)

Ever since Ola began working for the Livingston Computing Center, he has always had a smile on his face and been enthusiastic about coming to work. There hasn't been a single moment where Ola hasn't impressed with his amazing customer service skills and natural ability to make a patron feel welcome. Ola has always been extremely proactive and is constantly volunteering to take on new tasks. While conducting rounds, he is consistently interacting with the patrons and asking if anyone needs help. He always goes above and beyond with his charming personality and amicability to ensure that everyone is assisted to the best possible degree. Ola's eagerness and friendliness pushes him to a new benchmark which makes us excited to name him a Livingston Consultant of the Month for October 2016. Congratulations Ola! {dm,lw}

Lorraine Oeters

October 2005 Cook/Douglass Consultant of the Month (Fall Semester)

Even though Lorraine is a new consultant with us here at Cook/Douglass, we can always depend on her. She comes in ready to help out patrons, and works towards keeping the lab running smoothly. She is very friendly and always proactive in solving different problems. Lorraine has a great attitude and positive energy, which makes working with her a pleasure. In her short time here she has proven to be a great asset to our labs. Thanks so much and continue the great work! {lm}

Amanda Oglesby

February 2006 Cook/Douglass Consultant of the Month (Spring Semester)

The managers and supervisors at the Cook/Douglass computer labs are pleased to announce that we have chosen Amanda Oglesby as one of the Consultants Of the Month for February 2006. Amanda has been among the top consultants at Cook/Douglass for quite some time. I have had many opportunities to see her at work. She is pro-active and quick to assist distressed users. Amanda is very professional in the way she conducts herself at the labs. Putting it simply, when Amanda is on duty, supervisors and managers are secure in knowing that all duties will be done and done correctly. As a former SIT (she had to give this position up in favor of her academic workload), Amanda has knowledge of the inner workings at Cook/Douglass that another consultant might not have and that makes her even more valuable to the management staff. She has been a model of consistency and professionalism and her exemplary performance is apparent to all. Congratulations Amanda on this long overdue honor. {pd}

Spring 2006 Cook/Douglass Consultant Achievement Award (Spring Semester)

Amanda Oglesby is not only an extraordinary consultant, but she is such a wonderful person. Her presence at the Cook/Douglass labs truly makes a difference with management, consultants, and users. We can always count on Amanda to be one step ahead of the game. Her level of confidence and ability assures us that our labs are running efficiently. Her smile and personality affect everyone that she may come in contact with. She consistently provides exceptional customer service; lab patrons are well taken care of in any situation due to Amanda's dedication. As a model consultant, our staff sincerely looks up to Amanda for her knowledge that she has gained over the years through working with us. Moving on to pursue other endeavors, Amanda will be sorely missed on our campus and at CCF as a whole. So please join us in congratulating Amanda Oglesby for earning the well deserved achievement by being named the Cook/Douglass Consultant of the Semester. Thank you for all of your hard work and dedication, as we have truly appreciated it! {lr}

Kevin Oh

March 2002 Livingston Consultant of the Month (Spring Semester)

Kevin is presently in his fourth semester working with CCF. In his time here he has always been a trusted and dependable staff member. Kevin can always be seen carrying out his duties and assisting the lab whenever possible. Kevin has also been very helpful to his coworkers taking numerous emergency coverages when the lab was critically understaffed. Kevin's hard work and dedication to this job has earned him this recognition. Please join us in congratulating him. {cb}

Daniel Oh

October 2015 Consultant of the Month (Fall Semester)

Daniel Oh (nicknamed DanOh, of course) is much more than just a 2nd year NJMS medical student; he is a calming presence in a whirlwind of activity. It was only last Fall, 2014, that Daniel joined the student consultants on the RBHS-N OIT Lab team, and he immediately began to study the methods of our senior schedule coordinator, who was preparing to leave that job at graduation. No one has ever been capable of taking on this challenging job as a first year student in any RBHS school, but Daniel took the work and responsibility all in stride; and he did it all with his characteristic smile! And when our Lab staff suffered a crippling staff shortage in May, Daniel exceeded all expectations by frequently helping us in his spare time throughout the summer break. He even updated our spreadsheets to ensure that all work was recorded properly. When staffing returned to normal at the beginning of the Fall semester, Daniel reorganized the scheduling for all of the new Lab consultants, and he even contributed to training them when the training coordinators were unavailable. Lab managers always hope for at least one student who can take on any challenge like DanOh has done. {ds}

Sho Ohata

March 2009 Cook/Douglass Consultant of the Month (Spring Semester)

Sho has been a vibrant asset to the Cook/Douglass staff since he became a part of it this fall. Constantly taking coverage shifts, always happy to complete small projects, Sho is exemplary when demonstrating his commitment to the job. This commitment doesn't stay within the boundaries of supervisor and coworker interactions, however, as Sho extends his willingness to help others, answer questions and challenge himself whenever he interacts with lab patrons. Sho's willingness to use the resources provided to him is readily apparent as he problem solves new issues with tenacious confidence. Thanks for all of your extra effort, Sho, and keep up the great work! {sr}

Eleanor Okubor

March 2008 Livingston Consultant of the Month (Spring Semester)

Eleanor is a model consultant. She is always willing to help out a patron or a fellow staff member. She makes working here a delight. Eleanor always maintains a positive and cheery demeanor when talking with patrons and assists patrons in every way that she can. Whenever asked to perform a task, she responds quickly and completes it in its entirety. Eleanor constantly helps out the lab by taking coverage, whether it is overnight, emergency or just an open shift. She maintains a perfect record and Livingston is grateful to have her. Please join us in congratulating Eleanor for being named a Consultant of the Month! {ps,lw}

Krisha Paula Olanday

November 2012 Busch Consultant of the Month (Fall Semester)

Krisha is always doing her part to keep the labs running smoothly at both ARC and LSM. Whether it's checking to make sure the printers are stocked with paper or doing her cleanings, she's always doing what's expected of her and more. She lets us know the minute supplies start to get low and will help break down cardboard boxes and load the cabinet during every delivery. Krisha has consistently had excellent round logs this semester. She is one of the most thorough consultants when it comes to rounds, which shows not only that she takes her job very seriously, but that while on shift, she is always on the look out for patrons that need assistance and IML's that need prepping and cleaning. Krisha's devotion to the job is unquestionable. Her friendly demeanor goes a long way in making frustrated patrons walk away happy. Keep up the good work! Congratulations on being selected Consultant of the Month for November. {ck,pp,jsh}

Spring 2014 Busch Supervisor Achievement Award (Spring Semester)

Krisha has been an outstanding staff member from the start. She is very proactive in all that she does and that is one reason why she was promoted to the supervisory team. Krisha is very matter of fact and straight forward. She does not shy away from work and tackles all of her tasks in the same manner - with efficiency and confidence. Krisha is like a big sister to everyone at Busch. She cares and looks out for both supervisors and consultants alike. She is supportive and does what she can to help everyone. Her meticulous work ethic ensures that everything that she produces is perfect. This semester, her tasks included PTS tracking and Consultant Training tracking. She kept careful records and made sure that consultants knew what they needed to do in order to fulfill their training requirements. But really, Krisha has her hands in almost every responsibility supervisors have. She is always the go-to person when it comes to any task. If anything needs to get done, we can always count on Krisha to deliver without fail. Despite all that she does, and the amount of pressure she is under from both school and work, Krisha keeps calm with her tea and knitting. She is always a pleasure to work with and always has a smile on her face. Krisha has always been one of our hardest working supervisors and also one of our most pleasant. This achievement award has been a long time coming. We are happy to have Krisha be a part of our team and be the Busch Labs Supervisor of the Semester! {wll, al}

Jarisha Olanday

October 2016 Busch Consultant of the Month (Fall Semester)

Jarisha has been an integral part of the staff since joining last year. Her proactive and enthusiastic attitude makes her a pleasure to interact with for patrons and coworkers alike. She is patient and ensures all the work she completes is thorough and top notch. Jarisha is very knowledgeable about all the services provided at Busch and is always willing to assist her fellow consultants. After recently getting ResNet certified, she has consistently been motivated to go on tickets or help consultants with any RUWireless issues. We can always count on Jarisha to hold down the fort at the RBHS Piscataway Lab as well. She has gone above and beyond in taking initiative to compile all the specialized tools needed for consultants working in RBHS Piscataway and creating a profile to automatically load all of these tools. Overall, Jarisha is a super well-rounded consultant who we can depend on. Thank you for being such a reliable consultant. Congratulations on a much deserved award, Jarisha! {rlf,mp,mac,ps}

Christopher Oliveira

November 2013 Cook/Douglass Consultant of the Month (Fall Semester)

Even though this is his first semester at Loree, Chris goes above and beyond in all aspects of the job, especially customer service. Chris always comes into work with a smile on his face and greets everyone as he walks in. He treats patrons the same way, acknowledging them with a smile. Even outside of the lab, Chris makes an effort to socialize with and be friendly to his coworkers. I personally have run into him at the student center a few times and he has never failed to greet me with a friendly "hello!" The effort that he puts forth into being friendly really makes him stand out. In addition to his friendly attitude, he is always on top of his game while on shift and is always willing to help out. One day when the lab was bustling with activity, I walked around to make sure everything was going smoothly. I was impressed by Chris's multi-tasking skills during the busy time (setting up an IML, helping patrons with questions, etc.) and was relieved to see such a capable consultant on the job. Chris' pleasant attitude and success at this job makes it a pleasure to work with him, and has earned him the title of consultant of the month! Keep up the great work! {gb}

Gabe Olochwoszcz

September 1999 Cook/Douglass Consultant of the Month (Fall Semester)

Gabe takes his responsibilities as a consultant seriously. He works hard to throughly help users with their problems and has knowledge in a wide variety of areas. His position on the repair team helps expand his knowledge and helps the lab to run efficiently. {ss}

October 2009 Busch Consultant of the Month (Fall Semester)

Gabe worked for the labs awhile ago, and has returned this year to continue what he started. He's keenly aware of his surroundings, keeping an eye out for technical issues and puts everything he can into fixing each problem. In addition to working on down machines and jumping up to answer a patron or consultant questions, he is continuously checking to make sure that people follow the policies in the lab. He provides wonderful feedback, always giving opinions on how to improve the labs to make them better for both patrons and consultants. When Gabe is on shift, the lab always runs smoothly. We're glad to have Gabe back and hopefully, he’ll be helping the lab out for a long time to come. Congratulations Gabe! {kp,al,sh,ag,mb}

September 2011 Busch Consultant of the Month (Fall Semester)

Gabe has been instrumental with keeping ResNet Dispatch tickets down on Busch campus. Starting with SWAT and during the critical couple weeks after SWAT, Gabe has always been willing to volunteer to cover open ResNet Dispatch shifts at ARC and going out on tickets, whether it be blazing hot or in the middle of a torrential downpour. When Gabe is out on a ticket, there is never a need to worry because all tickets will be resolved. On top of his diligence on the job is his enthusiasm for his work, always keeping the management at Busch in the know with any problems going on in the lab. For this and much more, we are happy to select Gabe as the ResNet Dispatch Consultant of the Month on Busch campus! {al}

William "Bill" Olson

February 2005 Livingston Consultant of the Month (Spring Semester)

Cheerful, reliable, and responsible are just a few words that describe William Olson. In his second semester with Livingston, Bill has proven to be a great addition to our staff. Always willing to take coverage, even after a long morning, Bill frequently helps us out of a bind. He consistently does rounds, ensuring that the lab is in order. Bill has proven to be a great asset to us and an excellent example to his peers. Thank you and congratulations, Bill! {mm, mm}

September 2005 Livingston Consultant of the Month (Fall Semester)

This is Bill's second year at the Livingston Computing Center and he consistently exceeds our expectations. While on duty, Bill maintains a professional attitude and is a friendly presence in the lab. Bill performs all of aspects of his job with pride, whether it be mundane or challenging. He has an extensive technical background and puts his skills to good use as he assists lab patrons. Bill does a great job of thoroughly troubleshooting technical issues and bringing them to our attention. In addition to his technical aptitude, Bill is extremely friendly and approachable. Please join us in congratulating Bill as one of our Consultants of the Month! {ms, tc, mm}

Fall 2005 Livingston Consultant Achievement Award (Fall Semester)

Throughout his tenure at the Livingston Computing Center, Bill's friendly demeanor, easygoing manner, and technical expertise have made him a valuable asset to the lab. He is always ready to assist management and his fellow consultants by answering questions, taking coverage, and making sure the lab runs smoothly. Bill is quick to his feet when helping patrons, and always makes sure a problem is completely solved before his job is done. Over the past semester we have learned that we can depend on him to be the first to tackle any problem in a professional yet good-natured manner. We offer Bill our congratulations as the new LCC Consultant of the Semester! {js}

March 2007 Livingston Consultant of the Month (Spring Semester)

Bill is the kind of consultant you can always count on in a pinch. He'll gladly come in and take coverage if he's available, is always doing his rounds, helping patrons, or ensuring the well-being of the lab as a whole. He is friendly, approachable, an expert at troubleshooting problems in the lab, and an overall great person to work with. When you see Bill working you know that the lab is in good hands! Bill's skills aren't limited to helping patrons however. He continually assists new consultants get a feel for the lab and will always help them figure things out. In addition to his excellent customer service skills, Bill has extensive technical knowledge, allowing him to solve just about any type of problem that is encountered in the lab. Better still, in the rare situations that he doesn't know the answer he knows where to look to find the answer! Please join us in congratulating Bill as one of the new Consultants of the Month! {msa}

Spring 2007 Livingston Consultant Achievement Award (Spring Semester)

Bill is a veteran consultant who is representative of the type of employee we wish to have. Bill has remained a dependable consultant that we could turn to when needed. He works hard to ensure that lab is running at top efficiency by performing rounds regularly, looking for policy violations, patron needing assistance, or machines needing troubleshooting and restocking or requesting supplies when they are low. His thorough knowledge of computer hardware and networking enables him to diagnose and fix issues with which many others might struggle. He is more than willing to exhaust his knowledge before reporting a computer or printer as requiring supervisor attention.

Bill gets along well with his coworkers and supervisors. He is a leader to other consultants, sharing his knowledge and experience as well as assisting them when they get stuck. He will often assist consultants and supervisors in locating coverage for shifts utilizing his familiarity with much of the consultant staff to his advantage. He is an outgoing and friendly person with who is very easy to get along. Anyone is.

Bill provides excellent customer service to our patrons. He remains a very proactive consultant, seeking out issues before users often realize they really need consultant assistance. He remains alert and vigilant for those opportunities to provide excellent customer service. He will always exhaust all avenues when assisting a user with a problem. He is steadfast and considerate when enforcing policy, often thoroughly explaining the policy to patrons and offering alternatives means to achieve their goals. He truly puts the patrons needs first and does his best to ensure they have a productive and satisfying experience in the lab.

It is for these reasons and more that we name William Olsen our Livingston Consultant of the Semester for Spring 2007. We congratulate him on his hard work and look forward to continued excellence. {lw}

October 2007 College Avenue Consultant of the Month (Fall Semester)

Once again, Bill Olson has distinguished himself this past month as one of our best employees. One of our most veteran consultants, Bill's excellent customer service and technical skills only become better as each semester passes. His comprehensive knowledge of lab systems and consistent enforcement of policies makes him an excellent example for others to follow. He is always willing to lend a hand, and constantly proves an asset to his fellow consultants and management staff alike. Over time, we have come to depend on his hard work and experience in a variety of circumstances. For all these reasons, we congratulate Bill as our new Consultant of the Month! {js}

Fall 2008 College Avenue Supervisor Achievement Award (Fall Semester)

Please join us in congratulating William Olson as the College Avenue Supervisor of the Semester. Bill has been working in the computer labs since 2004 and has always been a dedicated and hard working staff member. Since he was promoted to the position of Assistant Lab Supervisor in April he has continued to demonstrate an incredible work ethic and an amazing level of dedication to the lab, its employees and our patrons. Amazingly, this is Bill's seventh time being honored through our staff recognition program. One of Bill's areas of expertise is repair of the lab equipment. Whether it comes to fixing a printer, computer or broken stapler, Bill has helped keep College Ave in working order. Bill has developed a professional working relationship with the employees of Image Copy Products (our printer repair company) and works very closely with them to assist on the repair and timely maintenance of the lab's printers. With Bill's assistance we have seen printer down time reduced to its lowest level in years. Bill has worked very closely with Netops staff to make sure that lab's system images are functioning properly. Ever vigilant, he brings a wide array of software issues to their attention and always follows up on any issue he reports. Bill does not hesitate to go the extra mile-- he once came in before the lab was open to make sure the color printer at the main lab was functioning properly before patrons started filing into the lab. One of Bill's great strengths is taking initiative to help improve the level of service we provide to our patrons. Bill developed a new method of organizing lost thumb drives which has been greatly appreciated by many a thankful customer. Bill takes a leadership role with his fellow supervisors taking them on regular site tours, pointing out process flaws, and staying on the lookout for ways we can improve our operations. He has also worked closely with other campuses to improve many of our management tools. Bill is always incredibly helpful to his staff and coworkers. He will take time to make sure that they are properly trained in all of the labs processes and is very patient to address any questions or concerns they may have. Bill is also known for helping out his fellow supervisors and covering their shifts whenever he can. Bill brings a level of pride and dedication to the job that we should all strive to have. He never misses a deadline and always has a positive attitude. Please join us on congratulating him yet again on this well deserved recognition. {cb,mf}

Spring 2011 College Avenue Supervisor Achievement Award (Spring Semester)

There are many staff in the OIT-NB computer labs who are dedicated, hardworking and deserving of recognition. There are far fewer who have such levels of passion and dedication that it can be seen every day that they come in to work. William Olson is one of those individuals. Bill (as we all call him) has been working for the computer labs since 2004, when they were known as the Campus Computing Facilities (CCF). In that time he has worked on multiple campuses and risen through the ranks to the position of Lab Supervisor on the College Avenue Campus. In the past 10 months (with one of the manager positions being vacant) Bill has helped tackle many managerial responsibilities usually performed by full time staff on top of his normal Lab Supervisor duties. He has risen to that challenge and executed the tasks with the grace and professionalism we have come to expect from him. Having received achievement awards a record seven times prior, it is hard to convey how one of our great employees has managed to raise the bar even higher, yet Bill has truly accomplished that feat. Bill is currently in the Graduate School of Education here at Rutgers and the skills he has learned there are clearly demonstrated in the way he teaches, mentors and acts as a role model for our staff. If you were to ask his subordinates to choose words to describe Bill; friendly, approachable and hard working would definitely be in that list. Many employees can be described as hard working, but for Bill this semester, "hard working" has really been an understatement. The areas of Bill's responsibility are wide and varied. I will attempt to list the notable ones here, but this is by no means exhaustive. Bill is responsible for putting together the supervisor work schedules year round, gathering everyone's requests and making sure that we are adequately covered during all of our operational hours. Bill transposes the large number of Alcove write in reservations into a format we utilize for statistics each month. Bill is continually evaluating the performances of the supervisors praising what they are doing well and offering suggestions for areas that need improvement. Bill also devotes a large amount of his time to teaching the Supervisors in Training in the policies, procedures and skills that they will need to be great supervisors. The largest part of Bill's job is his oversight of the computers and printers in the five CAC computer labs. Ensuring that the hardware on these machines is functional and the software is performing the way it should is a never ending task that is quite analogous to herding cats. How Bill manages to not only stay of top of this task, yet have time to teach the new supervisors how to handle it as well, is a testament to his abilities. He has a great rapport with Computer Repair, Network Operations and our print service contractors and frequently offers them feedback and suggestions to help our operations run more smoothly. If you were to ask Bill which of our 200+ pieces of equipment are not currently in service he could provide you with the computer name, problem and expected return time off the top of his head without blinking an eye. Bill has helped on a number of other tasks that are also greatly time consuming. He interviewed dozens of potential consultants and reviewed even more applications. He put a great deal of time into looking for SIT candidates, reviewing applications and conducting very extensive interviews. This semester Bill was instrumental in making sure the CAC Rutgers Day event was a success, assembling backgrounds, testing system images, troubleshooting printers and assisting patrons throughout the day. Bill even managed to find time to volunteer to help OIT on the Dance Marathon; and (in what some may argue is the most challenging part of his job) he attended every full time staff meeting this semester. Bill has proven himself as a knowledgeable and dependable employee that I am truly fortunate to have as a member of my staff. He brings true professionalism and a sense of humor that are appreciated by all and are invaluable to the running of the College Avenue Campus. Please join me in congratulating him as the College Avenue Spring 2011 Supervisor of the Semester and wish him well on his continued success. {cmb}

Peter Ondishin

Spring 2009 Help Desk Supervisor Achievement Award (Spring Semester)

Peter Ondishin began at the Help Desk as a Consultant in September 2007, then became first an Operator and then an Assistant Supervisor in the Spring of 2008. Throughout his time at the Help Desk, Pete has been friendly, helpful, and outgoing. He always treats the callers with respect, which has won him recognition, most recently with a Customer Service Appreciation Award for April 2009. As an Assistant Supervisor, he helps the consultants he mentors to provide the same excellent level of service. Pete also shows initiative in his work, whether with small tasks, such as volunteering to take calls during busy periods, or larger ones, such as developing a replacement RN call scripts system for the Help Desk groups. He has been equally effective in the administrative role, cheerfully taking meeting minutes or contributing to the one-on-one training manual. Pete is graduating this semester with a double major in Political Science and Psychology. After graduating, he plans to pursue an MBA in accounting. In his spare time, he has been doing freelance web design. We congratulate Pete on being the Help Desk Supervisor of the Semester for Spring 2009. {cj}

Freddy Ortiz

Fall 1999 CCF Overall Achievement Award (Fall Semester)

Fredd was instrumental in assisting Stacey in running of the Cook/Douglass Computing sites. He is someone that could be counted on to take the initiative when necessary to ensure that matters were properly handled in a timely matter. Fredd has always been a strong advocate for the users - often working excessively hard to resolve tricky problems which may involve other groups within RUCS - such as his handling of troublesome makeacct sessions. Fredd also cares about the student consultants and making sure they are treated fairly. Many of them find it easy to turn to him about matters of importance. Even activities not clearly beneficial to Cook/Douglass but important to CCF as a whole have been meticulously conducted by Fredd - for example, the recent user surveys. Fredd has always been interested in taking part in cross-campus projects and activities. This includes being a major player in the molding of the Discipline Policy and the design of the ITS database used by managers to track worker's records. Fredd has had important influence in how hiring is done and has been quite involved in conducting interviews and selecting new employees. Fredd also was very active in creating parts of the new consultant training program, conducting many of the one-on-one sessions and in fact, during the summer took part in three of the four campus formal training sessions. Though not part of the committee that developed the employee evaluation program, Fredd helped correct flaws in that system once they became apparent. It is important to point out that Fredd is an individual who will clearly speak his mind when he feels attention needs to be drawn to a problem - but rather than just complaining, he will do what he can to fix situations. And in the end, if compromise is necessary, Fredd does not hesitate to conduct activities in a way that is in agreement with the decisions decided upon by the group. In short, it is clear that not only does Fredd care about users and the consultants on Cook/Douglass, but he also understands how devoting time on matters that effect CCF as a four-campus organization is necessary and important to all of us.

Fall 1999 Cook/Douglass Supervisor Achievement Award (Fall Semester)

Fredd has put a tremendous amount of time and effort into making the labs run well. When it comes to his tasks, they are always completed in a timely fashion and with unparalleled thoroughness. Besides actively participating on his chosen committee, Fredd dedicates time to other committees and goes to great lengths in order to help the organization achieve its goals. He is enthusiastic about ensuring that consultants receive the most complete training possible when they begin working for CCF, and is the first to volunteer help when consultants are in need of personal assistance. Fredd is also conscientious of the less obvious things that help the lab run as smoothly as possible, such as covering shifts in an emergency. Fredd's attention to the needs of the organization in general and the labs in particular make him an invaluable member of the Loree management team. {ss}

Racquel Ovadia

October 2011 Cook/Douglass Consultant of the Month (Fall Semester)

Racquel is arguably one of the most up and coming new consultants working at NBCS. She not only works hard to perform all of her duties as a consultant but has also quickly risen within our ranks in the two months that she has been working as a full consultant. In that time, she has already racked up more than 150 merits, worked at both the Help Desk and Labs, been promoted to Operations, and has most recently become ResNet certified as well. She is a hard worker and a very pleasant person to work with. It gives us great pleasure to add the recognition of Consultant of the Month to Racquel's ever growing list of accomplishments. Congratulations, Racquel, we can't wait to see just how high you can go. {hl}

October 2011 Help Desk Consultant of the Month (Fall Semester)

Even though this is Racquel's s first semester working for the Help Desk, she has already proven to be a valuable member of our team. She consistently comes in more than 15 minutes early for her shifts and always volunteers to staff the front station. Her patience with users, exceptional troubleshooting skills, and detailed ticket writing are appreciated by the entire supervisory team. As a result of her great work, she was recently promoted to Operations. She is currently majoring in Sociology and plans on graduating in May 2014. When she is not working, Racquel enjoys watching Dexter and Battlestar Galactica. Also, she is a member of RAHSA, Rutgers Art History Student Association. The entire Help Desk Supervisory team would like to congratulate Racquel on being name Consultant of the Month for October 2011! {tb}

September 2013 Operations Consultant of the Month (Fall Semester)

Racquel is a seasoned employee with NBCS. Cross-trained between Labs, Help Desk and Operations, she currently holds the positions of Help Desk Student CSq Supervisor, and Operations Consultant. She has a very upbeat personality and continuously comes to work with a great attitude, positively affecting the morale of those she works with. Racquel doesn't just bring her positive attitude to work, she brings an intense work ethic as well. She routinely stays late to work on projects or tickets she handled throughout her shift. Just this month in Operations, Racquel handled a major power outage across Busch Campus. The power outage caused degradations with several services affecting the dining hall and Racquel was able to escalate the issue very effectively to help get services back online as quickly as possible. Throughout this incident she remained calm and managed not to get flustered by such an issue that would normally overwhelm people. Racquel is currently dual majoring in Sociology and Criminal Justice with dual minors in Criminology and Women's and Gender Studies. Congratulations on being September's Operations Consultant of the Month, Racquel!! {jd}

Madelyn Owens

October 2017 College Avenue Consultant of the Month (Fall Semester)

Maddie is a first year consultant who has shown a great deal of knowledge in customer service here in the College Avenue labs. She is helpful, intuitive, and overall can handle multiple tasks at a time, even during early morning shifts. Additionally, she is always willing to help out with remote sites when in need, springing to action when supplies need to be delivered. Maddie is very friendly, approachable and always does a great job doing rounds within the lab. Also, she isn't afraid to ask questions when needing clarification on troubleshooting issues--using her resources to find answers to issues within the lab. Overall, Maddie has been doing a great job as a first-year consultant. We wish her luck in her next few semesters here! Keep up the good work. {ch}

Avinash Oza

September 2011 ResNet Consultant of the Month (Fall Semester)

Ever since joining the ResNet Office staff this summer Avinash Oza has adjusted to his new position very well. He's been moving along steadily, consistently staying up to date with ongoing issues and improving upon his already strong technical knowledge. Not only does he have a strong initiative for learning, but he is quick to volunteer for time sensitive tasks and projects. Avi is often seen offering suggestions whenever his coworkers are troubleshooting difficult issues, and he sees that these issues are resolved before they become a larger problem. As proven by his recently won Customer Service award, both users and staff agree that Avi is a pleasure to work with. His competence and friendliness have made him a valuable asset to the overall Help Desk and we look forward to working with him for the rest of his time at Rutgers. Avi is currently going for a degree in Electrical Engineering with minors in Economics and Math. Congratulations Avi! {gt}