NBCS Student Staff Recognition Program
Previously Honored Consultants – P
Justin Page
November 2004 Busch Consultant of the Month (Fall Semester)
Justin Page is not your average consultant in any way. He's a great consultant with a great sense of humor. He makes the lab a fun and inviting place to be. Oh, and he's about a foot taller than most consultants. Lab patrons often approach him with a frown, but leave with a smile. Justin is meticulous, informed, and courteous. He gives 110% effort every time he works, and we know that he's willing to step up when necessary. Thanks, Justin, for all the good work. We look forward to continue working with you in the future. {rv,wll}
Kristoffer Panahon
Fall 2006 Busch Supervisor Achievement Award (Fall Semester)
When Kris is working at ARC, he's hard to miss. With his signature rock star hair, ORANGE t-shirt, and black jeans, he has really made himself a fixture of ARC. However, he's known for more than just his looks. Kris is on top of everything. He's the champion of consultants, always bringing their issues to the table during supervisor meetings. He's the king of the Digital Media Lab (DML), where people ask for him by name. But it hasn't always been like this. Kris has come a long way on the road of being a supervisor. He decided that he wanted to be the best supervisor he could be and wanted to prove his worthiness. He takes every chance he gets to learn something new about the labs. He volunteered to make a toner change website so consultants would be able to look up the correct procedures. He put together not one, but two DML quizzes and a DML tutorial to instruct consultants how to use different pieces of equipment in the DML. And all of this is outside of his normal duties, which include overseeing the Incident Tracking System (ITS). He has done an excellent job staying on top of ITS, from making sure that consultants are informed about incidents to scheduling all of the meetings. Kris is always making sure that the lab is up and running at 100%. He follows up on tickets that haven't been updated and tries to troubleshoot a problem completely before sending out tickets so that the problem can be identified quickly. He's a supervisor that all of the consultants feel comfortable talking to, whether it's just hanging out or bringing up issues that have happened in the lab. He brings energy and fun to the supervisor staff that is unique to just him. He is a great supervisor and a huge asset to the Busch management team. Kris's performance and dedication to Busch labs made it an easy decision to honor him as the Busch Supervisor or the Semester. [mnb, wll]
Pamela Panahon
March 2009 Busch Consultant of the Month (Spring Semester)
Although this is only her second semester working for ARC, Pam has the confidence, knowledge, and professionalism of someone who has been a consultant for years. From the moment you walk in, Pamela is smiling and always cheerful. Pam always works her hardest and tries to do her best. She is always the first to jump up to help a patron and uses her impressive problem solving skills to combat any issues they may have. She always knows how to brighten the day of the patrons that she greets, and also her fellow consultants. Her cheerful attitude and helpful nature are only a few reasons why we have chosen Pam to be a Busch Consultant of the Semester. {sh,bt,mb}
Tanuj Pandey
April 2001 College Avenue Consultant of the Month (Spring Semester)
Tanuj has only been a consultant since February, but he has certainly proven himself as an invaluable member of the CAC consultant team. Tanuj is seldom seen behind the consultant station because he is so busy helping users, filling printers with paper, doing 15-minute rounds, or taking stats. His cleaning is impeccable, both assigned and the cleaning he does in the lab during his frequent rounds. Tanuj's friendly and cheerful demeanor certainly brings a smile to both users and co-workers. {mb, wl}
Sharvari Pandit
March 2003 Livingston Consultant of the Month (Spring Semester)
Sharvari has been a capable and reliable consultant since she began her career as a consultant. She consistently helps out her fellow consultants by taking coverages. She seems to be on her way to becoming a fixture in the lab. She has a friendly demeanor that makes her approachable by patrons and staff alike. She is always willing to help and takes the extra time to isolate a user's problems and determine a solution. When asked to perform a task by management, she is more than willing to do so. Lastly, she is always willing to to bring a little levity to the work environment. Congratulations on a job well done. Keep up the good work. {lw, aj}
Neil Parikh
March 2000 Livingston Consultant of the Month (Spring Semester)
Neil is one of the hardest working and dedicated consultants on Livingston. He is one of the first to spot and report lost disks and other articles people leave in the lab. Many users have been very grateful for the efforts he goes to return their lost items. He will regularly go around to locate and diagnose down equipment and clean up the user areas. Neil also has a rather extensive technical knowledge and is always eager to learn more. The LCC management hopes Neil will continue his fine performance into the semesters ahead. {cb}
Fall 2001 Livingston Supervisor Achievement Award (Fall Semester)
Due to his hard work and dedication to the smooth operation of the Lab, we have named Neil Parikh as Supervisor of the Semester for Livingston. Neil only recently became a supervisor during the past summer and assumed the role of Lab supervisor for the Fall semester. During this time, he has demonstrated his dedication through his seemingly constant presence in the lab. He has taken it upon himself to cover shifts when emergency coverage could not be found. He keeps in touch with the concerns of the consultants and attempts to make their working environment as enjoyable as possible. For these reasons and many more, we wish to thank Neil and congratulate him. Keep up the good work. {lw}
NImit Parikh
April 2002 College Avenue Consultant of the Month (Spring Semester)
For the month of April, the CAC management staff recognizes Nimit Parikh as consultant of the month. "N" is for never being late. He always arrives on time, even to his opening shifts, and promptly checks supplies and reports problems to supervisors. "I" is for incredible customer service. He is often seen around the lab patiently and professionally helping users. "M" is for the merriment he provides in the labs. His friendly nature and playful personality make him fun to work with. "I" is for his invaluable help to supervisors and fellow consultants. He has taken countless coverages, and has been very cooperative with everyday tasks like taking supplies to other sites and special events like Open House. "T" is for truly terrific consultant. Goooooo Nimit! {tv}
Amit Patel
February 2003 Livingston Consultant of the Month (Spring Semester)
Now in his second semester at the Livingston Computing Center, Amit Patel (emap) has proven himself to be a knowledgeable and responsible consultant. Working several of the morning shifts, he has been consistent with not only being on time, but also being early! Amit keeps a pro-active presence in the lab by doing rounds regularly and giving his full attention to any user asking a question. With his strong technical abilities, he, more often than not, can be found helping the other consultants. He interacts well with his fellow consultants and his supervisors, and he is always willing to do anything extra that management asks of him. Amit, the honor of being chosen as Consultant of the Month is well deserved! {af}
Spring 2003 Livingston Consultant Achievement Award (Spring Semester)
Amit has shown consistent dedication to the success of the Livingston Computing Center. He has worked proactively to address users concerns and issues. When presented with an issue for which he doesn't have the answer, he will do his best to locate one. Amit has become a "go-to" person that other consultants turn to for help and whom the supervisors know will get tasks done. He performs his duties professionally and eagerly by arriving early to shifts, maintaining good lines of communication with other consultants and supervisors and paying constant attention to the lab environment. Amit was recognized earlier in the semester as a Consultant of the Month for February. He has continued to perform his duties at a very high level and is a model consultant to which others can strive to emulate. It is with great pleasure that we acknowledge all of Amit's hard work by naming him the Livingston Computing Center's Consultant of the Semester. Keep up the good work! {lw}
Chinmayi Patel
February 2001 Busch Consultant of the Month (Spring Semester)
Chinmayi has been outstanding in helping us cover our overnights lately, easing the burden on both management and the users at large. Moreover, Chinmayi is constantly observed taking initiative on the job. Chinmayi is always happy to get up and get the job done. Her friendly demeanor adds a pleasant atmosphere to the lab patrons' experience. Chinmayi has earned this recognition for her exceptional customer service and on the job performance. {nl, cb}
Divyesh Patel
March 2005 College Avenue Consultant of the Month (Spring Semester)
Divyesh has been on the ball with his duties throughout this semester. He always volunteers his services for whatever the management asks of him. He consistently stays after his shift to help us out when we need the extra help in cases where the lab is busy. While helping users, he always provides service with a smile. When looking for Divyesh, he is usually found walking around the lab and enforcing policies. With this in mind, we proudly name Divyesh Patel as a Consultant of the Month. {mk, lw}
Spring 2005 College Avenue Consultant Achievement Award (Spring Semester)
Divyesh has been an intregal member of the College Avenue team. He has made a habit of coming to work noticeably early. Divyesh is always the first to rise to his feet whenever a situation emerges. During network outages and power interruptions, Divyesh took the floor to assure that each user's work was safely saved. He is also no stranger to helping out both management and his peers by taking coverage often. Divyesh goes above and beyond the call of duty as a consultant and engages in an unparalleled level of customer service and job performance. {sk}
Hiren Patel
April 2004 Livingston Consultant of the Month (Spring Semester)
Hiren has been a very dedicated consultant ever since he started working at Livingston. He is always seen with a smile on his face, and is always on his feet making sure everything is running smoothly in the lab. This quality adds energy to the whole team, which helps create a very positive environment for both consultants and users. In addition, Hiren has been very helpful with taking on special projects for management. Excellent job, and keep up the good work. {kp}
Jiger Patel
February 2002 College Avenue Consultant of the Month (Spring Semester)
Texan Jacqueline's staff stresses Jigar has been a great consultant ever since he was hired for the Fall 2001 semester. He always comes to the lab ready to work and with energy and enthusiasm. Jigar consistently strives to make sure each user gets all the attention they need to help them complete their work. He also always puts the needs of the lab first. On a number of occasions, Jigar has faced difficult situations in the lab with lab outages, problem users, etc. Jigar has always carried himself in an exemplary manner and handled each situation calmly and professionally. It is Jigar's unselfish, professional attitude that we look for in our best consultants. (As Mostafa might point out "a person needs such character to work here; this isn't Romper Room." "Nor Kindergarten in Belgium" adds Romain.) {mk}
Ketan Patel
April 2002 Livingston Consultant of the Month (Spring Semester)
Ketan is a recent hire at the Livingston Computing Center. However, that has not stopped him from setting an example to which other consultants can aspire. Ketan can often be seen offering personalized help to users; walking them through their problem until a solution is found. He is personable and approachable; making users comfortable when they ask for assistance. He is dedicated to performing his duties well and with pride. Ketan has set a high bar that we believe he will no doubt continue to raise. Congratulations! {lw}
Fall 2004 Livingston Consultant Achievement Award (Fall Semester)
Please join us in congratulating Ketan Patel (kjpatel) as being selected as the Livingston Supervisor of the Semester. This semester Ketan has proven an invaluable asset to the lab and his coworkers. Ketan has consistently shown his dedication, diligently completing his assigned tasks and going beyond the call of duty. Under his supervision, maintenance issues have had some of their fastest turnaround times in our history. He has been instrumental in ensuring that consultant evaluations are completed in a timely manner. This semester we have seen Ketan's leadership skills progress markedly, serving as an excellent example to his peers. Ketan is not afraid to offer his opinions and constructive insights into how lab operations can be improved. For all these reasons, we congratulate Ketan and extend our thanks. Way to go Ketal! {cmb, mmalana} [** see note]
Mihir Patel
September 2001 College Avenue Consultant of the Month (Fall Semester)
In his first few weeks as a consultant, Mihir Patel has proven to be an excellent addition to our staff. When arriving at his early morning shifts, which he often does ahead of time, Mihir actively tours the lab to check for down machines, lost items, and missing tags. His great courtesy and kindness provide for excellent customer service, and he never hesitates to leave the consultant station to assist users. Mihir also extends his help to fellow consultants and supervisors, and often offers to troubleshoot user questions, help stock the lab with supplies, and retrieve statistics sheets from the Alexander Graduate Computing Lab. {mm,tv}
Taral Patel
March 2005 Livingston Consultant of the Month (Spring Semester)
Taral possesses all the qualities of a truly outstanding consultant. He is consistently up on his feet touring the lab. Somehow, he manages to stay on top of everything, no matter how busy the lab is. He has a good relationship with his fellow consultants, and is always willing to help them out. With patrons, he is friendly and professional, always going "the extra mile" and then some to find solutions for them. For all his dedication and hard work, we are grateful. Congratulations and thank you, Taral! {jg,mm}
October 2005 Livingston Consultant of the Month (Fall Semester)
Taral exemplifies what it means to be a phenomenal consultant here at the Livingston Computing Center. Never putting anything before his responsibility to the lab while on his shift, Taral assists patrons, consultants, and supervisors alike in the most respectable and professional manner. Taral is constantly out of the consultant area, making himself visible and helpful to everyone in the lab. He never fails to answer questions and comments on lab-line, going out of his way to ask supervisors how to assist consultants on another campuses. His extensive technical knowledge, combined with his professional communication skills and willingness to help others, provides the Livingston Computing Center with a uniquely skilled consultant whom we are lucky to have. Please join us in congratulating Taral as one of our Consultants of the Month! {tc}
Tirthank Patel
April 2001 Cook/Douglass Consultant of the Month (Spring Semester)
Tommy is perhaps the least recognized consultant for all the work he has done for us, and this month and semester we feel we should take time to recognize him, and give him is much overdue consultant achievement award. Tommy is a great consultant, always in great cheer, and excellent when helping users where he really shows that extra bit of effort and time. Tommy is dependable, and always does work beyond what is required of the job. He helps out heavily with repair and is always willing to cover shifts. What would Loree be without his unique wit and cavalier working habits? {sn}
Spring 2001 Cook/Douglass Consultant Achievement Award (Spring Semester)
Tommy is perhaps the least recognized consultant for all the work he has done for us, and this month and semester we feel we should take time to recognize him, and give him is much overdue consultant achievement award. Tommy is a great consultant, always in great cheer, and excellent when helping users where he really shows that extra bit of effort and time. Tommy is dependable, and always does work beyond what is required of the job. He helps out heavily with repair and is always willing to cover shifts. What would Loree be without his unique wit and cavalier working habits? {sn}
Trupti Patel
October 2001 Livingston Consultant of the Month (Fall Semester)
During her first two months here at Livingston, Trupti has been an excellent consultant. She gets along well with her co-workers and is attentive to users. She does not hesitate to go over to the user and help them out. Trupti also communicates well with supervisors and managers, which includes reporting problems in the lab such as down machines. She has also taken emergency coverages from time to time. For these reasons we believe Trupti deserves to be named Livingston's Consultant of the Month. {gh}
Snehal Patel
February 2009 Livingston Consultant of the Month (Spring Semester)
Being hired into his senior year, it is unfortunate that Snehal is only able to stay with us for a short time. His extensive knowledge of *NIX systems, networking, and hardware issues (as can be seen from his test scores, earning Exceptional Performance on Tutorial twice) makes him especially qualified to serve the needs of our community. He has also earned Perfect Performance twice, proving that we can always rely on him. From explaining the details of software (FOSS or not) to fellow consultants to spending as much time as needed to help patrons with long, involved issues, he stays on top of all issues present in the lab. Snehal shows a level of enthusiasm for customer service that is above and beyond his stated duties. For this reason, we are proud to name Snehal our February 2009 Consultant of the Month. {ll,ew}
Spring 2009 Livingston Consultant Achievement Award (Spring Semester)
Since starting at the Livingston Computing Center in the Fall, Snehal has proven himself to be an invaluable asset to the lab. Whenever Snehal is working, all the supervisors can count on him to be on top of his game, providing patrons with the best service possible. Snehal is always available to help us out with staffing, even if it's 7:00 in the morning. Furthermore, he is always proactive in seeking out ways to help the Supervisors, whether it is giving feedback on our current projects, suggesting new projects, or even attempting to solve other issues. He has recommended several things to enhance the patrons' experience in the labs. In addition to his duties at the lab, Snehal has been very eager to expand his knowledge, completing the ResNet tutorial early on and doing exceptionally well on it. Snehal’s knowledge of computers is extensive, covering Windows systems, Mac systems, and *Nix. He even has extensive hardware troubleshooting knowledge which is not usually found in consultants. He also volunteered to participate in a video project for our New Employee Training. Snehal has time and time again proven to be one of our most reliable consultants, and never fails to help people, students, staff, faculty, and even his co-workers with a positive attitude. For all these reasons, we have chosen Snehal as our Spring 2009 Consultant of the Semester. {ms,lg,lw}
September 2009 Livingston Consultant of the Month (Fall Semester)
Snehal is a great consultant and has proven to be an asset to the Livingston team. He is very knowledgeable about both software and hardware troubleshooting, as well as networking. Snehal is always eager to assist patrons in solving their problems or simply teaching them what they need to know. The other consultants all know that they can go to Snehal with questions and look to him for guidance with lab issues. With his recent promotion to ResNet Dispatch Consultant, Snehal has displayed exemplary performance and is always on top of his duties, making him an even greater asset to our Lab. Snehal has performed like a seasoned veteran, both during the Move-in Period, as well as the weeks since then. Snehal has been very thorough in communicating with dorm residents, Lab management, and Help Desk and ResNet-Office staff. Thanks for your hard work and dedication, Snehal!
Gunatit Patel
April 2009 Busch Consultant of the Month (Spring Semester)
Gunatit! Ahh what can be said about Gunatit? This man is the shindizzigle. Gunatit is all smiles. He is so happy and cheerful. From the moment he greets patrons entering the lab, to the moment he or she leaves, Gunatit maintains a cheerful and approachable personality. He always has a good story to tell but, oh wait, a patron needs help? No time to tell stories! Gunatit jumps from his chair to assist in any way possible. He can brighten the day of any patron or fellow consultant. His customer service is second to none and his computer and printer troubleshooting is top-notch, as well. Gunatit is always on top of things. Way to go! {bt,sh}
Navin Patibandla
Fall 2008 Livingston Consultant Achievement Award (Fall Semester)
Navin Patibandla was hired by the Livingston Computing Center in April of 2008 and began working in the labs in September of 2008. In this short time, he has already shown all of the qualities of a veteran consultant. He is consistently on time (if not early) for his shifts, and always friendly and helpful to students and staff alike. In addition to having great customer service skills, Navin has done excellently on the staff training tutorials, scoring above 95% on each of the tests. Furthermore, Navin always completes tasks which supervisors assign to him without any signs of frustration or grief. Every time we talk to him, we are greeted with a smile and a very helpful attitude, which makes working with Navin a pleasure. Whether it is trudging through the construction to drag paper to Kilmer, pushing in chairs shortly after already having done a round, or even just walking to the Livingston Learning Center to check on the lab, he completes every task in short order and continues to be helpful all the while. In light of all these accomplishments, please join the Livingston Computing Center in congratulating Navin as our Fall 2008 Consultant of the Semester. {ms}
Donald Pellechia
February 2002 Busch Consultant of the Month (Spring Semester)
Although Don has only been with CCF for a few months now, we find he has the qualities of a great consultant. He displays the drive to find all possible solutions on his own to aid users in the lab. In addition, he is perpetually punctual, and shows a sincere responsibility to his job duties. Dan does an excellent job of managing the monitor station, especially when we are swamped with users between classes. Lab Supervisor Tim, putting aside his precocious past, agrees that Busch is grateful to have Don as a member of the staff. {bm}
John Pena
November 2007 Busch Consultant of the Month (Fall Semester)
John Pena - a.k.a. "JR" - is a consulting powerhouse. There have been innumerable times he has came into the supervisor office to notify us of important happenings in the lab. He has the awareness of an owl -- and owls are cool. He's also as nice as people get, and because of this you're assured that patrons are receiving the best service possible. John is an extremely diligent worker. He not only works to make sure all of the patrons who approach him are met with, but he goes out of his way to make sure their problems are dealt with. Anytime he's unsure of an answer, he always follows up to make sure it's correct. In addition, he tries to see if anything more can be done about any situation where he may not be able to help a patron. He's a real pleasure to be around, and his very friendly and cooperative demeanor is reflected in the smiles of the patrons he assists. As if that's not enough, he's also always on top of his rounds! {kp,yt}
Christopher Percival
April 2006 Help Desk Consultant of the Month (Spring Semester)
Chris is a graduating Senior Consultant with a degree in Evolutionary Anthropology and a Certificate in Environmental Geomatics. He'll be continuing his formal studies at Penn State this fall, where he is enrolled in the PhD program for Biological Anthropology (his favorite bone is the talus). During his time at the Support Center, Chris always stepped up to help in many aspects, from staffing tables during training sessions to assisting his colleagues with particularly puzzling troubleshooting questions. Always with a laid-back sense of humor and quiet maturity, Chris was a pleasure with which to work. When outside of school and work, his interests include listening to music, hiking, and ultimate Frisbee. All the best, Chris! {cp, jba}
Steven Perez
October 2006 College Avenue Consultant of the Month (Fall Semester)
Steven Perez exemplifies the ideals of a model consultant. Whether it be getting along famously with his fellow consultants or his attention to providing great customer service even when not on duty. His dedication to serving patrons well has been well received. Steven shows just how big a difference a good consultant can make. We would like to congratulate Steven on achieving the October 2006 Consultant of the Month for the College Avenue Campus. [mb, km, lw]
Justin Perez
September 2009 ResNet Consultant of the Month (Fall Semester)
Since beginning work in the ResNet office this August, Justin has excelled at the tasks he has performed. He quickly learned the procedures and methods used in the office and he has continually improved his networking and troubleshooting skills throughout the month. He is able to effectively guide dispatch and help desk consultants when assistance is needed, and is always able to help other office consultants further troubleshoot an issue. Justin is eager to learn and asks questions when a new issue arises. He demonstrates excellent commitment to his position and readily volunteers to go on switch work after hours or when he is off shift. Justin has become a valuable asset to the ResNet team and an integral part of the help desk. For these reasons, we are proud to award Justin with the ResNet Office Consultant of the Month award for September 2009. Congratulations Justin.
Valentina Petrenko
September 2009 College Avenue Consultant of the Month (Fall Semester)
Valentina Petrenko has always been a pleasure to work with. She is someone that management has come to rely on when it comes to coverage and special projects. Val has also been great when it comes to providing suggestions that will improve the lab. If one were to take a look around at CACC, they would see the lovely decorations that she has helped to put up throughout the lab. Over the past year she has become one of our most valuable employees. In an effort to benefit the lab, she has always been more than willing to help out her fellow consultants and supervisors when they are in need. In retrospect, it is difficult to believe that she has not been nominated for this accolade sooner. Val comes into work with a positive attitude that is contagious to others. This can be seen by her ability to handle difficult situations in a cool and collected fashion. A patron that interacts with Valentina generally leaves the lab with a smile, because of her excellent customer service skills and personality. Essentially, Val is a model consultant that others should strive to emulate. It is for these reasons and many more that Valentina Petrenko is one of College Avenue's Consultants of the Month.
Brice Petruzzelli
March 2008 ResNet Consultant of the Month (Spring Semester)
Brice has worked for ResNet since the beginning of the Fall 2007 semester on the Livingston Campus and has continually shown a high level of customer service and technical competence. He works well on his own and requires little assistance from his Campus Supervisor and Assistant Campus Supervisor. Always looking to do the best job possible, Brice researches problems for his tickets in advance so that he can take care of users' problems quickly and efficiently. We are very pleased to recognize Brice as the ResNet Consultant of the Month for March. Congratulations, Brice! {lp,ml}
Elizabeth Phillips
November 2005 ResNet Consultant of the Month (Fall Semester)
Elizabeth has been working for ResNet since the beginning of the Fall 2005 semester and has continually shown a high level of customer service and technical competence. She is always patient, very personable, and friendly. She works very well on her own, with little assistance necessary from her Campus and Assistant Campus Supervisors. Elizabeth also portrays a wonderful persistence in her troubleshooting with the intention of getting users online in a most expedient manner, often making timely follow-ups with the users of her own accord. {se,ok}
September 2006 ResNet Consultant of the Month (Fall Semester)
Liz has consistently proven herself both as a ResNet field consultant and a ResNet office consultant. Liz's troubleshooting abilities in the field and the support she provides from within the office have distinguished her as one of the most valued members on the ResNet staff. In addition, the service she provides to ResNet customers and dedication to the job further demonstrate her contributions to our organization. We are pleased to recognize Liz as the ResNet consultant of the month for September. {jr}
April 2007 ResNet Consultant of the Month (Spring Semester)
Time and time again, Liz has distinguished herself as a phenomenal ResNet consultant. Liz's troubleshooting skills both in the Support Center and in the field are impeccable. She consistently carries herself with a friendly and helping demeanor, especially when helping a user. We are pleased to recognize Liz as the ResNet consultant of the month for April. {dh}
Fall 2007 ResNet Supervisor Achievement Award (Fall Semester)
Liz has been working for ResNet since September, 2005. She began working in the ResNet office in October, 2006, and accepted the Campus Supervisor position for ResNet, Livingston campus in July, 2007. Since that time, Liz has been extremely proactive in her leadership role at ResNet, and has distinguished herself as a responsible, reliable individual who has devoted countless hours to serving the ResNet and OIT community. Since the start of the semester, Liz has been actively communicating with her campus staff as well as with her management. She frequently follows up with staff about concerns or issues, and addresses upcoming changes and new information ahead of time so problems do not arise. Liz takes an active interest in her staff, and works hard to improve their knowledge and training level. She has been a mentor for consultants doing field work, as well as for office staff. Liz is resourceful and adapts well to changing environments. In addition to supporting her campus staff, Liz provides support to Help Desk consultants and users while working in the ResNet office. Liz is soft spoken, but gets her message across and handles everyone she deals with expertly. She provides excellent written communications when responding to help@resnet inquiries, and uses the resources available to her to provide clear and accurate answers to questions. Liz is always professional - she is prepared to support the ResNet users, her campus staff, and to provide training and direction to the staff. She is thorough and considerate, and provides excellent leadership to the ResNet organization. Liz sets a positive example for her staff, demonstrating both exceptional technical and interpersonal skills. It is clear that this combination has helped to inspire the highest levels of confidence in users and staff members alike. {jh,js,bb}
Letticia Pierrez
February 2002 Livingston Consultant of the Month (Spring Semester)
Letticia has been with CCF for almost 3 years now, not as long as Neil has been a Yankees fan, but certainly a lifetime in consulting years. In that time she has worked very hard as an active and vocal member of our staff. Letti has been known to take the time to thoroughly answer lab patron's questions in a friendly and professional manner. She is also very pro-active in her approach to the job. When something seems incorrect or in need of repair she will try to find a solution and promptly bring it to management's attention. It is this fine attention to detail and great customer service that has earned Letticia this award. Leroy is glad he opted not to go to MIT, as working with Letticia has turned out to be a much greater honor. Please join Livingston in congratulating Letticia for all her hard work. {cb}
Brian Pohl
September 2000 Busch Consultant of the Month (Fall Semester)
Brian deserves a lot of credit for the way he handles himself as a consultant. He is always up and around the lab looking for users who need assistance as well as making sure the lab is neat and orderly. We've noticed that if he is unsure of a solution, Brian uses all resources at his disposal before asking the supervisors for advice. Other consultants seem to turn to him for guidance as he has demonstrated, time and time again, the qualities of an exemplary consultant. {MB, AV}
Dan Pollard
Spring 2006 Livingston Supervisor Achievement Award (Spring Semester)
Dan Pollard has been working in the Livingston Computing Center since the Fall of 2003 and was promoted to the position of Assistant Lab Supervisor in the Summer of 2005. In the last semester Dan has truly shown his dedication and gung-ho spirit in the lab. As our maintenance supervisor Dan strived to make sure every machine on Livingston was up and running and helped cut our down machine turn around times to a bare minimal. Dan worked closely with our vendors, Netops and Computer Repair to diagnose and tackle numerous hardware issues as they arose. Dan also was an enormous help to Livingston during hiring, reviewing well over 100 applications and conducting numerous interviews.
Dan takes much pride is his job. Always one to take initiative or volunteer, Dan can be relied upon to deliver the best possible results in anything he does. He performs every duty with the highest level of professionalism and attention to detail. To Dan, no job is done unless it is done well.
In addition to his assigned duties Dan is a great help to his fellow supervisors, assisting on consultant reviews, scheduling, coverage and managing consultant records. It is because of the great effort Dan has put in, going above and beyond what we would expect of his position, that we chose to recognize him with this award. Please join us in congratulating him on this well deserved recognition. {cmb, mm}
Sumantha Prasad
October 2006 Cook/Douglass Consultant of the Month (Fall Semester)
If Sumantha is working, you can bet the lab will be in order! In a single semester she has become a fantastic consultant. Sumantha attacks duties like rounds and cleaning with an inspiring zest that makes it hard not to smile. She always has an answer for every question, and will work hard to solve every user's problem, no matter how large or small. For your sunny smile and your keen eye for detail, thank you Sumantha! [ja]
Kelly Prescott
February 2005 Cook/Douglass Consultant of the Month (Spring Semester)
Ask Kelly a question and she will be on her feet before you even finish the question. This is just the kind of consultant Kelly is: active, friendly, and helpful. Add on her positive attitude and you have our Consultant of the Month. Whether it is keeping a throng of users calm when the printers are running slow to helping a user save to her Eden account, Kelly's ability to handle all types of situations has been a great asset. We would like to congratulate Kelly on this award. We appreciate all your efforts! {cg}
Thomas Prewett
April 2008 Livingston Consultant of the Month (Spring Semester)
Thom has been working for the Livingston Labs for two years and has been a joy to have as a consultant. His friendly demeanor always puts patrons at ease, yet he is always firm in upholding lab policies (especially when it comes to anything more than three copies). No matter what he is doing, Thom will always help out a patron. His time in the labs has not been wasted as he is a wealth of information on the programs and the machines in the labs and many times is seen helping patrons and his fellow consultants. However, Thom also reminds us that it is not always necessary to wear the business pants and how to have fun as well. Thanks and congrats Thom! {cm, hg}
RJ Pruiksma
April 2007 Cook/Douglass Consultant of the Month (Spring Semester)
Cook/Douglass is pleased to announce RJ Pruiksma as one of April's Consultants of the Month. Conscientious and patient, RJ can always be counted on to keep things running smoothly around the labs. From consistently working early morning shifts at C4 to dealing with crises of alarms blaring, RJ has come through without a single complaint. A dependable consultant with a positive attitude, we are lucky to have RJ on our staff. Please join us in congratulating him for this well-deserved honor. (kms)
Michael Pumphrey
November 2000 Busch Consultant of the Month (Fall Semester)
We appreciate his dedication to the Digital Media Lab, and our lab patrons. Michael is diligent in making sure that the hardware/software in the lab is working at its intended best and that it is ready for users. When problems are found, he reports them to management promptly and clearly, and then assists us further, when necessary. We have also noted that Michael is happy to help lab patrons and provide excellent, well-informed service. His work ethic and customer service skills are exemplary and we are delighted to have him as a part of the BCCC team. {nl,av}
Nimish Purohit
February 2002 Livingston Consultant of the Month (Spring Semester)
This is Nimish's second semester with the Livingston Computing Center. In his time with us he has demonstrated a very friendly, polite and approachable demeanor. Nimish will always promptly take care of lab responsibilities and help users with a smile. His energetic and determined attitude are well appreciated by his coworkers and supervisors. We hope he will continue this great level of customer service in his semesters ahead with us. Quraish, on his way to flying Cody over to Bermuda, speaks in unison with the rest of the Livingston staff when he says; "Keep up the good work Nimish!" {cb}
October 2002 Livingston Consultant of the Month (Fall Semester)
Nimish has been working at the Livingston Computing Center for over a year now. In that time, he has shown great dedication and aptitude for helping with whatever projects may arise. Nimish has been incredibly helpful around the lab this past month: assisting with bulletin board designs, cabinet reorganizing and our cleanout of the loading dock. He also continues to help all the lab patrons with his quintessential bubbling personality. The exceptional way in which he helps the lab and its patrons have earned him this recognition. {cb}
Fall 2002 Livingston Consultant Achievement Award (Fall Semester)
Nimish has been working in the Livingston Computing Center for almost 3 semesters now. In that time, he has been one of our most dedicated and outgoing members of the staff. Nimish has an excellent working relationship with his coworkers and supervisors. He has been a major contributor in projects this semester. Nimish has volunteered to help put up bulletin boards, straighten cabinets, make signs, clean up the lab, clean extra computers and help out wherever we need him. Nimish is always eager to help out all lab patrons even with the most difficult of questions. He frequently takes coverages and stays before and after his shifts when we've needed him. Nimish has been a true example of an exceptional consultant and is most deserving of this award. Congratulations Nimish! {cb}
