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OIT Student Employee Recognition Program


Previously Honored Consultants – S


Janine Salabritas

April 2012 Livingston Consultant of the Month (Spring Semester)

Janine joined the Livingston Computing Center team in September 2011 and has been a force with which to be reckoned. She ensures that patrons in the lab are always assisted with any questions or issues they might have. Her focus on doing rounds and the excellent maintenance of the Lab computers and printers has caught the management team's eye. When Janine is on shift, we can always rest easy because we know she can aptly handle anything and everything that comes her way. She can always be counted on to utilize all resources available to her to solve issues whether it be with computers, programs, or people. Additionally, Janine has been diligent in covering a multitude of shifts and has saved the supervisors on numerous occasions by coming in for shifts at the last minute. Her awesome work ethic and pleasant demeanor make her an easy choice and we are pleased to recognize Janine Salabritas as an April 2012 Livingston Consultant of the Month. Congratulations Janine! {tt,lw}

Christian Saladores

November 1999 Cook/Douglass Consultant of the Month (Fall Semester)

Chris is consistently a good consultant. He is always polite and as helpful as possible. Chris also helps the functioning of the lab by taking coverage. Often he is helping out off duty when emergency coverage is needed and willingly covers the open shifts. {ss}

Waqas Salam

September 2014 Livingston Consultant of the Month (Fall Semester)

What are the things you think of when you hear the name, Waqas Salam? Is it undying devotion to the minimization of the ResNet Dispatch Queue? Expedient resolution of Dispatch Tickets so great in number that they crash down like a tidal wave breaking on the beautiful Jersey Shore? How expedient you ask? This wonder of a consultant resolved five tickets within one day, I say! Or does his name maybe invoke an image of a man, diligently working to correct Wireless issues faced by a walk in patron? Any of these images and many more would suffice when thinking of the man that is, Waqas Salam. Over the past month, Waqas has risen to great heights. Providing his outstanding services to the students of Rutgers University by means of working tirelessly to obliterate our ResNet Tickets at an impressive rate, he is, our ResNet Consultant of the Month for September 2014. {rw,lw}

Christopher Salandra

November 2017 College Avenue Consultant of the Month (Fall Semester)

Chris is a new consultant who joined our roster this year. Through his short time here, Chris has really shined in all of his duties throughout the labs. Not only is he thorough, Chris takes initiative in helping patrons and peers around the lab. This is illustrated in his closing procedures - which show an impressive display of his ability to handle the needs of patrons while ensuring the lab is closed properly and on time. We have no worries when he is closing the lab Saturday. During the MLB playoffs he - like some of management - expressed his grief regarding the New York Yankees, which was an overall stressful ordeal. A great team player, we would recommend him for consoling you when your team drops the ball in the playoffs. Oh, and if the lab needs to be closed, look no further than to have him do it properly and on time. Keep up the good work, Chris! {cjh}

Veronica Saleeb

October 2017 Cook/Douglass Consultant of the Month (Fall Semester)

Over the past three semesters, Veronica has proven to be one of the most passionate and confident consultants on our team. There have already been several instances this semester where Veronica has stood out to the supervisors due to the great amount of care and attention to detail that she puts into her work. For example, when the computers at Dlib were having login issues, Veronica gave us several detailed reports that allowed us to much more easily troubleshoot the cause of the problems. Shortly after, I also received feedback from another lab supervisor that Veronica had been extremely engaged during their ResNet Campus Meeting and made numerous meaningful contributions to the discussion. Recently, she provided the Cook/Douglass management with very helpful feedback about printing policies and how she felt we could better provide for patrons. All of these examples come together to show that Veronica is always looking to improve the experience of the labs for both patrons and her colleagues. Besides her fantastic work ethic, we also appreciate that Veronica always brings a very positive and friendly attitude into the labs. She always puts a smile on the face of everyone she works with and her warm hearted nature shines through when she patiently assists flustered patrons. Overall, Veronica is nothing short of an amazing consultant and the entire supervisory staff is very thankful to have her on the team. Thank you for all of your hard work Veronica, and congratulations on being an October Consultant of the Month! {ab}

Maliha Samad

September 2002 Cook/Douglass Consultant of the Month (Fall Semester)

When Maliha managed to calm down an angry mob of users who wanted their passwords changed during a lab outage she made the right start to the semester. The amount of effort she puts into solving any user problems is exemplary, and is a model for all consultants. She makes every effort to learn more about the job from fellow consultant as well as from following the supervisors and learning how they manage users issues. Keep up the good work Maliha.{kt}

Angelica Sambat

September 2006 Busch Consultant of the Month (Fall Semester)

The phrase, "Let's be friends" should be attached to Angelica's name because that is just how she is. There isn't a day when you find Angelica with a frown on her face. She is friendly and outgoing to fellow coworkers as well as fellow lab patrons and with her friendly personality, patrons feel at ease as she works towards helping them with their problems. She actively enforces lab policies and braves tough weather conditions just to take statistics at Library of Science and Medicine (LSM). She is always on the look out for ways that the lab can be improved for both consultants and patrons, and she isn't afraid to share those ideas with the management team. Her positive attitude, diligence, and not to mention, quirky sense of humor, is why Angelica is the Busch Consultant of the Month. [ec, kp, jp, mb]

Poorva Sampat

October 2015 Help Desk Consultant of the Month (Fall Semester)

Poorva has been a great Consultant for the Help Desk, as well as for Application Support. She is consistently proactive, both in helping the users on the phone and in ensuring that things are in order around the Help Desk and Application Support. In addition, Poorva's positive attitude, enthusiasm, and willingness to interact with users has made a positive contribution to the level of service the Help Desk and after hour support provides to the Rutgers community. Poorva is a junior and a double major in Mathematics and Computer Science. She aims to become a Supervisor at the Help Desk by her senior year. Her hobbies are watching Netflix, traveling, biking, and coding. After college, Poorva is planning to go to Graduate School and is currently debating on whether to focus on the mathematical side or the computer security side of computer science. Congratulations on being the Consultant of the month. We thank you for being such an awesome Consultant at the Help Desk and hope that you will keep up the good work. {na}

Vinay Sanapala

September 2004 Busch Consultant of the Month (Fall Semester)

Vinay has been, since his being hired mid-semester last year, an excellent consultant. He is always willing to help people - lab patrons and coworkers alike. In an effort to constantly improve his consulting abilities, Vinay always makes sure that he finds an answer to any question asked of him. Also, recently he has helped out ARC by randomly showing up in the lab and taking emergency coverage. Keep up the good work, and keep taking those emergency coverages. {jf-w}

Spring 2005 Busch Consultant Achievement Award (Spring Semester)

Every consultant brings something new to the sites where they work and Vinay is no exception. He has not only helped out the labs by taking coverage to make sure all of our shifts were covered, he also brightens the day of anyone that works with him. Vinay always has a smile on his face and always takes the time to make sure that the patrons in the lab and the people he works with smile when they are around him. His attitude is contagious. Vinay is also a well rounded consultant, making sure that he is familiar with the software available to the patrons of any of the Busch labs: ARC, LSM or the DML. However, it goes beyond what Vinay does as a consultant that makes him special. Vinay is one of those rare instances of a person that makes everybody around them better at what they do. He keeps the mood light and cheerful with his pseudorandom quips about philosophy and life, trying his best to make everybody happy. He is everybody's biggest cheerleader, maintaining an excellent relationship with everyone he works with, helping fellow consultants and supervisors alike in their scholarly endeavors in addition to their work related questions. Vinay Sanapala is not just an extraordinary consultant: he is also an extraordinary friend to everyone working in the labs and all of us are lucky to be working side by side with him and his infectious outlook on life. All of these qualities make Vinay a worthy recipient of this award. Thanks Vinay for a doing such an excellent job! We are honored to have you as the Busch Consultant of the Semester. {mnb,jl}

Jordan Sanders

October 2003 Livingston Consultant of the Month (Fall Semester)

Jordon is also a new employee in his second semester working for the Livingston Computing Center. Jordan has been helping out his fellow consultants on numerous campuses taking shift coverages and assisting managers with special projects. He has a truly extensive technical knowledge and puts it to good use in answering the many questions that come his way. Jordan also has an exceptional knack for customer service which has helped earn him this recognition. Please join us on congratulating Jordan as our consultant of the month for October.

February 2004 Help Desk Consultant of the Month (Spring Semester)

Jordan joined the Help Desk in the fall of 2003, during which time he also worked at the Tillett Hall CCF. He later joined the ResNet staff, in addition to his recent appointment as Help Desk Senior Consultant. His troubleshooting and ticket documentation skills are exemplary. Jordan is smart, fun to work with and always displays an upbeat, positive approach to work. "Working at the helpdesk has been a wonderful experience for me in that it combines my primary interests and puts me in the company of like-minded but still unique individuals," he said. Born in New York City and later migrating to Connecticut, Jordan is a third year student at Rutgers College, pursuing a double major in psychology and sociology. Jordan spends his time away from Rutgers working as a director at a local summer camp, teaching outdoor living/camping skills. He also enjoys mountain biking, hiking and technical theater, and sampling new cuisine in his free time. Way to go, Jordan! (jba)

Spring 2004 Livingston Consultant Achievement Award (Spring Semester)

Jordan has proven himself to be a consultant dedicated to providing superb customer service to users of the computer labs. Anyone who consults Jordan can not only count on getting answers, but also on being highly satisfied by the sincere and professional manner in which Jordan gives assistance. Jordan's dedication, however, does not stop at the user level. During his year with the Livingston Computing Center, Jordan has maintained a high level of job performance; by fully understanding his role as a consultant, Jordan keeps himself well aware of the lab during his shift and takes a proactive approach in ensuring that any issues that arise are taken care of. Furthermore, Jordan's amicable personality is well received by coworkers and management alike. This combination of excellent technical ability and customer service, as well as his positive attitude toward his duties, has made Jordan well deserving of Livingston's Consultant Achievement Award. The LCC Management team would like to congratulate Jordan on earning this recognition! {af}

Fall 2004 ResNet Consultant Achievement Award (Fall Semester)

Jordon is diligent with his work and takes the lead on many of the more difficult and complicated problems that arise at ResNet. He often comes up with ideas and ways to research technical issues, and communicates well with others. He shows a lot of initiative by taking on the tough problems, and follows through on his research and sharing the results of his work with the group. Jordan handles calls to the Support Center about virus and spyware related issues with clients' computers. He has a solid phone manner and works very well with Help Desk staff. He has been a big help to the ResNet technical manager on student DHCP lease problems. Jordan also works to maintain lines of communication with the field staff on his campus, and works well with the other coordinators at ResNet. Jordan has worked extremely hard this semester and been so helpful to all of us in following up on problems and issues that have come up, while always maintaining a positive attitude. He exemplifies the kind of customer service ResNet strives to provide, while providing motivation and leadership for others in the group. {av,bb,jh}

Fall 2005 ResNet Supervisor Achievement Award (Fall Semester)

ordan has been a ResNet supervisor since September of 2004. He began as the Assistant Campus supervisor of the College Avenue campus, and was promoted to the Campus Supervisor of the CAC in August of 2005. Over both the summer and the fall semester as Campus Supervisor, Jordan performed his role with enthusiasm and passion. He is hard working and professional, and always makes himself available to help his management, co-workers, and consultant staff at ResNet. Jordan actively participates in committee work at ResNet as well as projects involving other NBCS groups. He helps develop and teach ResNet training sessions, and is always willing to help out with any projects other staffs are working on. If anyone is unable to participate in a project, Jordan is the first to say "what do you need me to do - I'll take care of it." In addition to his own work, Jordan often helps out by reminding staff of upcoming deadlines, and making sure those deadlines are met. He provides leadership not only to his subordinates, but also to his peers. Additionally, Jordan works very hard to help the Help Desk consultants understand Residential Networking, and how to resolve problems users call the Help Desk about. He is patient and always willing to teach others what they need to know in order to perform their job well. To that end, Jordan has worked with the ResNet programmers over the last few months to develop a new knowledge base for the Help Desk consultants to use, and worked very hard to ensure that all information in the knowledge base was accurate and easy to understand. Jordan is an exceptional supervisor and ResNet employee. We are delighted to select him as the Supervisor of the Semester award for Fall, 2005. {jh,av}

Siddharth Sanghani

February 2004 College Avenue Consultant of the Month (Spring Semester)

Every time that Sidd comes in for his shift, he always has a smile on his face that puts both users and consultants at ease. Ask any of the consultants that he works with and they will tell you that Sidd's cheerful and friendly nature makes the lab a much better place to work. The fact that he is always on top of his consultant duties and on the lookout for any way to help his fellow consultants and the management team is a big part of why he has been a pleasure to work with for everyone in the labs. Siddharth was also very helpful during our recent user survey drive, encouraging every user who walked into CACC to take a few minutes to give us some feedback on the labs. It is due in large part to consultants like Siddharth that that most of the feedback we got was so positive. {ok, sk, ny, mk}

Cassandra Sannino

February 2018 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is proud to award Cassandra Sannino Level 1 Consultant of the Month for February 2018. Cassie joined the Help Desk this past year as a new Level 1 Consultant in Training and has provided exemplary support to callers. She is known for continually arriving early to shifts eager to work. Cassie is a wonderful consultant who looks to help users in any way she can. While not at the Help Desk, Cassie is currently majoring in Computer Science. Cassie's favorite part of working at the Help Desk is the opportunity to solve difficult problems. Her advice to new consultants is to complete their certification modules as soon as possible. Her favorite thing to do outside the Help Desk is to paint landscapes. Thank you, Cassandra, for your diligent work at the Help Desk! {dl,nj}

Marta Sanowska

October 2013 College Avenue Consultant of the Month (Fall Semester)

Marta has been a consultant at the College Ave labs since Fall 2012. Since then, she has proven to fill an important place that no one before has held. She has wonderfully assisted patrons in any difficult situation they may discover, and is the first to take any shift she can cover. We are delighted to have Marta on our staff as a consultant because we know we can rely on her at any given moment. From her supreme customer service to her positive attitude, we'd like to extend Marta out deepest gratitude. Marta, your hard work will never go unrecognized, which we hope winning consultant of the month will help us vocalize. Please just us in congratulating Marta on her accomplishment, as she is a consultant who deserves the acknowledgment! {ls}

Michael Santangelo

February 2004 Livingston Consultant of the Month (Spring Semester)

Michael has been a consultant in the labs since September of last year. In that time he has proven himself as a hardworking and dedicated staff member. Michael is never daunted by even the most challenging of questions and always has a smile on his face when helping our patrons. In addition Michael has been incredibly helpful to the lab by taking 3 of are hardest to fill overnight shifts. His tireless dedication to the lab and its patrons have earned him this recognition. Please join us in congratulating him. {cb}

April 2005 Livingston Consultant of the Month (Spring Semester)

Michael Santangelo is known to be one of the Livingston Computing Center's hardest workers. As an SIT, he is continually working on projects that will improve the lab. Mike has worked on it all - from updating webpages and creating new sitemaps to rewiring our computers. When he is not working on projects, Mike is consistently one of the best consultants we have. He is always doing his rounds, taking stats and providing service to our patrons with a smile. Michael has always been a pleasure to work with and does a great job. For these reasons and so many more, the Livingston Computing Center names Michael Santangelo our Consultant of the Month. {aj}

Fall 2006 Livingston Supervisor Achievement Award (Fall Semester)

Michael Santangelo has been with the Livingston Computing Center for three years now, working as an Assistant Lab Supervisor for 3 semesters. Michael has recently been promoted to Lab Supervisor, a well earned promotion that will greatly benefit Livingston Campus and all of CCF.

He has proven himself to be a truly invaluable asset to the lab and his coworkers, tackling repair responsibilities with great vigor. Repair turnaround has been quite quick and even the smallest issues have been addressed in an expedited manner. Michael completed numerous projects this semester, such as the creation of a Supervisor Operations Manual, which he has worked on with great enthusiasm. He has also been a great help in cross-training the supervisors who are coming to the Livingston Campus.

Most notable, perhaps, is Michael's work ethic. He is thorough, diligent, and takes his duties very seriously. He is a true team player, and is always willing to offer assistance to his consultants, fellow supervisors, and to his managers.

His hard work and dedication to his job have earned him this award. Please join us in congratulating him on the fine job he has done in the lab, and encouraging him to keep up the good work. Congratulations Mike! [cm, mm]

Spring 2007 Livingston Supervisor Achievement Award (Spring Semester)

Before recognizing our winner this semester, we would like to take a moment to recognize all of the hard work put in by the Livingston Supervisor staff this semester. With the staff transitions at the beginning of the semester, subsequent group reorganization and our yearly hiring drive, we have depended heavily on our student supervisors to maintain smooth operation of the lab and to develop new working relationships. They have exceeded our expectations and truly worked as a team.

In the end, we had to choose one supervisor for this award. We are proud to name Michael Santangelo as the winner of the Livingston Supervisor of the Semester for the Spring 2007 semester. Michael was the only remaining supervisor from the previous staff, and as such, was an invaluable asset in helping the incoming staff "learn the ropes" at Livingston. Mike put in a lot of hours to that effect, especially in the early stages of the transition. As a result, Livingston didn't miss a beat for the Spring 2007 semester -- which in and of itself, is a very hectic time at the labs with hiring and the end of the academic year. We were looking to Mike to be the steadying influence for the lab staff. Mike stepped up when needed and accepted the Lab Supervisor position with steady determination and focus. He is a leader by example, often pitching in and helping out wherever he saw a need. He was instrumental in helping the supervisors adjust to running the Livingston labs as well has in selecting new supervisors in training.

In addition to helping the new supervisors (and managers) to get acclimated with our new home, Mike was responsible for many key responsibilities in keeping the labs running smoothly. Mike is always on top of all repair issues -- communicating effectively with other departments (Netops, NICR, etc.) to ensure none of our computers or printers is out of order longer than necessary. Mike has also overseen cleaning and cleaning ITS at all Livingston labs. He worked to keep Kilmer Library covered in all areas (repair, cleaning, supplies, etc.). Mike is also in charge of assigning consultants for Consultant Reviews, and keeping all supervisors updated on deadlines for Consultant Review meetings throughout the semester. In general, Mike has been there to help out in all areas of lab operations, and in keeping tabs on all the consultants to make sure they were performing all of their assigned duties.

For all this, and so much more, we are pleased to name Michael Santangelo the Spring 2007 Livingston Supervisor of the Semester. Congratulations and thank you for all of your hard work! {mk,lw}

Andrew Sapolnick

September 2011 College Avenue Consultant of the Month (Fall Semester)

Andrew has been an outstanding member of the College Avenue labs since Fall 2010. In addition, he has been a tremendous asset as a ResNet Dispatch consultant since last spring. Andrew's technical knowledge and friendly demeanor have allowed him to shine as a ResNet Dispatch consultant. Supervisors have quickly grown to depend on Andrew to support all of the labs staffing needs. He has certainly helped us out by taking emergency coverage and staying late when we need him. He is an integral part of our ResNet Dispatch team. Andrew has showcased his abilities during SWAT this year by providing helpful insights and demonstrating his leadership qualities. We are very thankful to have such a well-rounded individual on College Avenue. It is with great pleasure that we recognize him as College Avenue's Dispatch Consultant of the Month for September 2011. {pc}

April 2012 ResNet Consultant of the Month (Spring Semester)

Andrew first started his path to ResNet last summer helping out doing summer jack surveys. His interest and desire to learn quickly lead him to becoming a part of the ResNet Office team. Since then, he has shown himself to be a valuable consultant. Working with Andrew, you find that he is a very motivated individual. Anytime there is work to be done, whether it be CIRTs, walk ins, or user follow ups, Andrew is always the first to step up and volunteer his services. In down time, you will occasionally find him catching up on the latest Android news and talking about his enjoyment of video games. He is a dual major in Information Technology and Informatics as well as History and plans on graduating this May. Congratulations, Andrew, for being chosen as the April 2012 consultant of the month, and continue being awesome. {kh}

John Sarcone

February 2015 Livingston Consultant of the Month (Spring Semester)

John has been working for the Livingston Labs for 2 years now and has been an essential part of the Livingston team. Every day he comes into work, he continues to impress both patrons and his fellow co-workers with his friendly demeanor. There hasn't been a problem that John hasn't been able to fix and because of this he has become the go-to guy whenever a difficult problem arises in the lab. John can be trusted to solve the most difficult problems in the lab. Whether it be helping a patron out with a Mac issue or helping a professor setup for class, John can always be counted on to solve the issue quickly. As a ResNet Dispatch Consultant, John has also helped numerous students and professors with any issue they have with their devices. John is one of Livingston's top dispatch consultants and has gone out and resolved dozens of dispatch tickets during his time working on Livingston. John has a work ethic that is unmatched. Congratulations to John Sarcone on being named a February 2015 Livingston Consultant of the Month! {mm,lw}

Akshay Sardana

April 2015 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is pleased to announce Akshay Sardana as the Network Support Consultant of the Month! Akshay started working at the OIT Help Desk this past Fall semester. He was quickly promoted to a Level 2 Network Support consultant and a Level 2 Escalation consultant due to his great customer service with assisting users over the phone and in person. Akshay showed a new level of excellence in the month of April by being instrumental in diagnosing and investigating a new virus that had proven difficult to remove. Akshay plans to graduate in 2016 with a major in Electrical and Computer Engineering. When not spending his valuable time studying or working, Akshay enjoys playing soccer and watching quality television. Over the summer he is interning for Barclays. He says that his experiences here have more than prepared him for future situations in the workforce. Thanks for all of your hard work Akshay and we wish you luck in your future endeavors at Barclays. Congratulations on winning Network Support Consultant of the Month. {kb}

March 2016 Help Desk Consultant of the Month (Spring Semester)

The Help Desk is honored to announce Akshay Sardana as Level 2 Network Support Consultant of the Month. Akshay started working with the Help Desk in Fall 2014 and ever since has continuously proved that he is an asset. Akshay consistently handles the most difficult of Networking issues with ease. His technical knowledge coupled with his calm demeanor while assisting users face to face, give him the ideal characteristics for a position in customer service. These skills were quickly recognized and Akshay was promoted to our Network Support staff and in the next semester was promoted to an Escalation Consultant. Akshay is currently studying Computer Engineering with a minor in Economics. His advice for his fellow consultants would be to encourage them to pursue a position as an Escalation Consultant as it will allow them to experience rewarding yet challenging problems. Lastly if he could go anywhere in the world it would be to Atlanta because of the nice weather and good atmosphere. {eh}

Riza Sarmiento

October 2010 Cook/Douglass Consultant of the Month (Fall Semester)

Riza is a valued addition to the lab staff here on Cook/Douglass. Though this is only her first semester working with us, she has proven time and again to be a reliable and professional consultant. She is always on top of her responsibilities at the labs and genuinely enjoys helping out patrons with their problems. Beyond her professionalism, she is the type of person that instantly brightens up a room with her cheerful personality and eagerness to get her work done. Other consultants that get the chance to work with her would agree that she is a pleasure to work with. Congratulations and keep up the good work! {hl}

Anton Sarukhanov

October 2011 ResNet Consultant of the Month (Fall Semester)

Anton has been a great addition to our ResNet Office staff. As an incoming freshman and a new hire this year, Anton's technical knowledge helped him get quickly promoted from lab consultant to dispatch consultant to ResNet office to ResNet Office escalation in only a few weeks. He is one of the fastest promoted consultant ever and has been a great asset to ResNet Office over the last few months. He consistently comes in at least 15 minutes early and he is enthusiastic about taking on new projects. He is currently re-writing the callscript reader in PHP, to make it easier for all Help Desk Consultants to have a basic outline when taking calls. Anton likes to throw ResNet Dance Parties as early as 8:15am when everyone else is just getting in. He plans to graduate in 2015 with a major in computer science. Congratulations Anton, for being October 2011 Consultant of the Month. {fm}

Fall 2011 ResNet Consultant Achievement Award (Fall Semester)

Anton started out working for NBCS this semester and is only a first semester freshman, but he was quickly promoted through the ranks of NBCS. He has done many things to improve ResNet Office throughout this semester including rewriting the call script reader for all Help Desk consultants. He also created the new ResNet bulletin "board", a desktop machine which shows the status of ticket review, transforming this biweekly ResNet task usually met with sighs of dismay into a game, now completed super quickly every time it goes up. Not content with refactoring the workflow of ResNet Office consultants, he has come up with a way in which patrons can come in to the Help Desk – a new appointment system to cut down on delays for walk-in users during peak hours is being considered for the near future. This dedication, extra effort, and additional tasks has led to Anton being recently promoted to ResNet Office Supervisor-in-Training. He continually comes into work on time and always helps out every consultant with whatever he can do. Anton wants to work so much, you can usually find him at the Help Desk trying to take shifts from people that are not up for coverage, or staying around while not working. Congratulations on being the ResNet Office Consultant of the Semester! {fm}

Spring 2012 ResNet Supervisor Achievement Award (Spring Semester)

Although Anton is the one of the newest addition to the ResNet Supervisory team he has definitely met the challenge head-on. Anton is constantly on watch to improve ResNet's practices wherever possible. Anton's solid background in javascript and php have allowed him to make massive changes to our systems. To explain in detail all the improvements Anton has made for ResNet would probably bore everyone to tears, but since starting with ResNet Office in Fall 2011 Anton has built systems for ResNet from the ground up, such as callscripts and ticket review, has done extensive research on finding a replacement to HDRT and presented his findings to Frank Reda and MSSG, and is currently working on a web-based system to track what access needs to be given to or taken away from student employees due to promotions or departures. Of course, his focus isn't always on such a grand scale. Anton has also made an instructional video on how to set up the Help Desk coffee maker at the end of the day so that consultants who open the next morning can start the day with a fresh pot of coffee. He tends to be willing to lend a hand and does not hesitates to speak up when he thinks he can help. Anton plans to graduate in 2015 with a major in computer science. Congratulations Anton! {la}

Varun Sarwade

February 2009 Livingston Consultant of the Month (Spring Semester)

Varun has been a ResNet consultant with Livingston Labs since the start of the school year. In this short time, he's proven to be one of the most reliable members of our staff. Whether he's in the lab performing his consultant duties or out around campus on a ticket, his enthusiasm for helping people and resolving problems is among the strongest we've seen. Varun is always taking many coverages (for ResNet and lab consulting, alike), constantly helping out his fellow consultants. He's always checking in with the management staff with up to date information about each and every ResNet ticket he has. It's always good to see Varun stick his head into the office, telling us about his successes out in the dorms. His consistently positive demeanor and strong technical knowledge make for a very valuable consultant, for whom we are proud to name our February 2009 Consultant of the Month. {ll}

Jon Sattelberger

April 2007 Operations Consultant of the Month (Spring Semester)

Jon has been working in the Operations group for the past 7 months, during which time he has grown proficient in the skills needed to be a successful consultant. He has performed the responsibilities of NBCS operations group with diligence and has proved to be a valuable asset to our team. Jon is very considerate towards the department's scheduling needs, often accommodating Supervisors' requests to cover open shifts. In addition, his punctuality towards his regular shifts reflects a genuine committment he has to his position. We appreciate his positive efforts and look forward to his continued success within Operations. {vv}

April 2009 Operations Consultant of the Month (Spring Semester)

Jon has been working with Operations for the last three years. During his time with us, he has been as reliable a worker as you could ask for. Recently he has been greatly assisting us by volunteering to work Saturday overnights to help support the two new student Operators who were working the shift. Jon's support in this area was really appreciated. His knowledge is vast and he always has an earful to say when it comes to computer shopping and Pontiac firebirds. When asked about Jon, co-workers quickly mention his dependability as he is always someone you can count on when it comes to shift coverages or even rides home. As this is Jon's last semester with us, he will surely be missed. He has proven to be of great value to our team and we hope that he encounters much success in his life after Rutgers. {fd,jf}


Alexander Savvides

October 2006 Cook/Douglass Consultant of the Month (Fall Semester)

From his first day of work, Alex Savvides has gone above and beyond to be as helpful and friendly as possible. During his shifts it is rare to find him not up doing rounds or helping a user with a problem. He always volunteers to help out when other sites are in need of supplies, and takes the initiative to help keep the lab clean by crushing paper boxes and disposing of them without being asked to do so. He constantly shows his reliability by coming early to his shifts, and at times can be found doing his cleanings before his shift even begins. While still taking his job seriously he is always friendly and helpful to his fellow consultants, and displays a humble attitude when others compliment him. It is always difficult to choose among the many fantastic consultants here at Cook/Douglass, but Alex Savvides is certainly worthy of being October's Consultant of the Month. [dm]

Spring 2008 Cook/Douglass Consultant Achievement Award (Spring Semester)

For the past 2 years, Alex Savvides has consistently been one of our best consultants. He approaches his job with the amount of professionalism that makes patrons comfortable and makes the supervisors proud that he is a part of our staff. He manages to find the happy medium between having fun at work and still completing all of his duties. When a patron asks a question, Alex is always the first one to get up and remains persistent until a solution is found. His technological ability is only overshadowed by his exemplary customer service skills. He is always helping the supervisors, whether it be taking supplies to the satellite sites or decorating and maintaining the lab. He always goes above and beyond his traditional duties to make sure the lab is running smoothly. Most importantly, he remains upbeat and polite in all situations. Please join us in congratulating Alex Savvides on his well-deserved Consultant Achievement Award for Spring 2008! {lg}

Michael Sawyer

April 2000 College Avenue Consultant of the Month (Spring Semester)

Michael has comprehensive knowledge which incorporates all 3 platforms in our labs. He always wears his badge, takes stats and follows lab policies. He handles users in a professional manner, and tends to their needs quickly and efficiently during his frequent tours of the lab. Michael's presence during his shifts makes the job of his co-workers and his supervisors easier and enjoyable. (ad, mb, jr, jg)

Leo Scarano

February 2017 Busch Consultant of the Month (Spring Semester)

Leo joined our staff in the Fall semester of 2016 and has made such a wonderful impression. He is not only one of the more approachable and helpful consultants for patrons to talk to, but also one of the friendliest people to work with on a shift. We have enjoyed his presence as an outstanding consultant through not only his positive, hardworking attitude and enthusiasm, but also his technical aptitude and know-how, which had the chance to shine after he received his ResNet Dispatch certification. Leo never hesitates to bring up an issue or possible improvement for the lab to the supervisor team. When doing so, he not only mentions the issue, but also provides a long laundry list of troubleshooting steps he has already exhausted. He proved that he is a dependable consultant when going out on difficult tickets or handling walk-ins, and his technological prowess combined with his genuine interest in resolving the issue made him a clear choice for Consultant of the Month -- congratulations Leo! {mv,cmd,mp,jmo,mwa}

Jesse Schedeen

February 2007 Cook/Douglass Consultant of the Month (Spring Semester)

Jesse has been a dedicated consultant for over 2 years. Whenever we need help covering those tough shifts, he's there for us. Whenever we need supplies brought to a site, he’s there to help. Boring whiteboard? Jesse can spruce it up. Not only is he a great help, he's an awesome consultant. He can take on Loree alone during rush hour, and still answer every question. He has all the qualities of a super consultant, and that he is! Congratulations Jesse, on finally being awarded Consultant of the Month! {lmo}

Alexyn Scheller

September 2008 College Avenue Consultant of the Month (Fall Semester)

Alex is the embodiment of the ideal consultant. He is always looking to do things that will help improve the lab and how it operates. Consultants always look to Alex for help with difficult questions presented in the lab. He is viewed by his peers as a friendly, helpful, but also humorous individual. He has recently become more involved with OIT by getting involved with ResNet and intends to become certified. His admirable work ethic has earned him a great deal of respect among his peers. Alex is always willing to help out management if an issue arises, whether it is coverage or simply providing helpful suggestions to help ensure the lab runs smoothly. Many of you may know Alex from the 2008 OIT New Employment Orientation where he spoke to new hires about what it is like working in the computer labs. He is always in a good mood and it is obvious that his light hearted personality rubs off on his coworkers. It is these reasons and many more that we are proud to announce Alex Scheller as College Avenue Computing Center's Consultant of the Month! {bo}

Andrew Scheurich

September 2012 Cook/Douglass Consultant of the Month (Fall Semester)

Within his first few weeks of working, Andrew has proven himself to be a valuable asset to the Cook/Douglass computer labs. His desire to consistently take coverages at all of the sites has been extremely helpful. Additionally, whenever a project is presented to him, such as transporting paper or breaking down boxes, he offers his help with zero hesitation. On top of assisting the supervisors, Andrew is also a great team player. When he encountered his first toner change, he purposefully worked with another new consultant so both could get the valuable experience. It is wonderful to see a new consultant catch on so quickly and willingly. Keep up the great work! {gb}

Thomas Schlund

September 2002 Busch Consultant Achievement Award (Fall Semester)

In his first semester with CCF, Tom has really stood out in his willingness to take coverage on a consistent basis. His attitude towards his work is commendable. Whether he is at the monitor station, helping users, taking stats or keeping the printer area under control, his hard work and consistent effort keeps the lab orderly. The Busch Management team greatly appreciates his dedication. Keep up the good work and best of luck with the rest of your semester. {ec,tm}

Fall 2004 Busch Supervisor Achievement Award (Fall Semester)

This semester, it wasn't too difficult to select one supervisor to honor. Thomas Schlund really stands out among his peers. He took on numerous responsibilities this semester, excellently performing each duty. Tom is well informed about what's happening in the lab and he makes sure everything is taken care of. Tom is in charge of the ITS and he has done a wonderful job. He sends out all of the emails personally and makes sure that any necessary meetings take place in a timely manner. He follows up on all consultant issues. Tom is also responsible for repair at Busch. He ensures a minimum downtime on all computers, and works hard to find solutions. On top of all of that, Tom is also in charge of scheduling. He makes sure that the temp and finals schedule are complete and up to date and that all of the shifts are filled. Tom has a great relationship with both consultants and supervisors alike. He teaches consultants so that they can provide lab patrons with better service. He is always ready to help anyone in need. Tom has a cheery disposition and no one has ever seen him in a bad mood. He never complains about tasks assigned to him. He has a great attitude and work ethic. These are only a few reasons why Tom is the Supervisor of the Semester for Busch. Congratulations Tom! {mnb,wll}

Mark Schopfer

November 2001 Busch Consultant of the Month (Fall Semester)

Mark has proven to be an excellent addition to the Busch Staff. He uses his savvy technical skills to help out users and his coworkers. When Mark is working, we can count on the lab to be clean and orderly, and for user questions to be answered quickly, even when the lab is very busy. On behalf of the entire management team, we thank Mark for his excellent work and dedication. {mn,tm}

Beth Schrettner

November 2011 College Avenue Consultant of the Month (Fall Semester)

Beth is one of our most respected consultants at CAC. As a second year consultant, she has taken the initiative to help get new consultants accustomed to working in the labs. Beth is well-versed in lab policies as well as troubleshooting hardware and software issues.It is no wonder why her peers rely on her so much in the workplace. She does not hesitate to bring issues or suggestions to management's attention. She has been very helpful to the overall operation of the lab by consistently taking coverages, keeping signs up to date, and providing on the job training to new consultants. When she is on shift, one can be assured that the lab is running flawlessly. She is well-known to instructors who utilize our teaching labs, because she is very approachable and follows up on issues. She exemplifies what management is looking for in terms of customer service due to the fact that she follows up on a problem until a suitable resolution has been found. Furthermore, Beth always ensures that the right information is being conveyed to people who are in need of assistance. Aside from providing top notch customer service, she is one of the friendliest members of our staff. She also performed very well on her tutorials thus far by scoring perfect marks. For these reasons, the College Avenue management team is proud to award her the Consultant of the Month! Congratulations Beth! {la,bo}

Spring 2012 College Avenue Consultant Achievement Award (Spring Semester)

Beth has been one of the most consistently reliable consultants working for College Avenue. In the two years that she has worked for the computer labs, she has gained the upmost respect from the supervisory and consultant staff because of her knowledge, experience, and dedication. She is always going out of her way to provide excellent customer service as well as letting the supervisor staff know what is going on at all times. She is always willing to come to the supervisors with an issue or helpful suggestion. She is quick to think on her feet and is extremely resourceful whenever she faces any difficulties. When Beth is working, we know that the lab is running as smoothly as possible. Also, Beth is eager to lend a helping hand whenever she can. This semester, she helped make our Rutgers Day event one of the most successful yet. Not only does she provide outstanding customer service and help the supervisors whenever she can, but she does it with the most positive attitude that makes it such a pleasure to work with her. Beth has proven herself to be a model consultant with a work ethic and dedication that we hope other consultants strive to emulate. It is a huge honor to have you on our staff, Beth. Congratulations! {cd}

Kenneth Schulz

September 2006 Livingston Consultant of the Month (Fall Semester)

Kenneth Schulz has been a hard-working CCF employee for over a year now. While his dedication and focus on the needs of the patrons make him one of our best consultants, he has an impact on his fellow workers as well. Easily taking problems in stride and volunteering to help with projects, Ken makes even difficult shifts more relaxed and comfortable. Please join us in congratulating him as Consultant of the Month! [js]

Kirk Schwenkler

November 2006 ResNet Consultant of the Month (Fall Semester)

Since joining the ResNet Team in Fall 2006, Kirk quickly identified himself as a model consultant. His outstanding technical knowledge and strong customer service skills have made him a valuable asset to the College Avenue Campus team. He repeatedly takes the initiative to follow up with customers to make sure problems are resolved quickly and efficiently. In the office, Kirk demonstrates his ability to learn new skills and apply them effectively in no time at all. He is always eager to cover a shift or appointment on short notice, and always offers support to his fellow consultants. It is for these reasons that we are proud to select him as the Consultant of the Month! Congratulations Kirk! {ms}

Spring 2008 ResNet Supervisor Achievement Award (Spring Semester)

Kirk has been an Assistant Campus Supervisor with Residential Networking since March, 2007. For the Spring, 2008 semester, Kirk switched campuses to become the Assistant Campus Supervisor for Cook/Douglass campus. Over the course of this semester, Kirk has not only become familiar with a new (and geographically complicated!) campus and new campus staff, but has taken on and successfully participated in various projects over the months. Most notably, Kirk was one of two supervisors who took over the coordination and management of ResNet's participation in the annual NBCS hiring drive. Kirk taught the hiring and interviewing process to the other ResNet supervisors, coordinated and scheduled interview times for the supervisors, and helped coordinate reviewing applications of potential candidates. Over the course of this semester, Kirk has often volunteered to go out and handle additional tickets or appointments, and has handled many inquiries coming in to the help@resnet mailing list. Kirk is very organized and plans extremely well. He is involved in many academic and extra-curricular activities, and still finds time to accomplish all of his ResNet work, be consistently on top of everything happening on his ResNet campus, and be a mentor and supervisor to consultants on his campus. Kirk has many outside interests, balances his ResNet supervisor work with his academic work, and works well with the other supervisors. We are very happy to select Kirk for the Supervisor of the Semester award for ResNet for the Spring, 2008 semester. {jh,bb}

Adriana Seckar

September 2000 Cook/Douglass Consultant of the Month (Fall Semester)

New to Cook/Douglass this year, Adriana is a truly enthusiastic addition to our team. She has shown an eagerness to learn, continually seeking out answers to tough questions. Adriana carefully performs all of her duties as a consultant, and takes the initiative to help out around the lab whenever possible. {ss}

Kristine Sedillo

February 2011 Livingston Consultant of the Month (Spring Semester)

Kristine Sedillo (ksedillo) has quickly established herself as a quality consultant on Livingston. Her upbeat and positive attitude is often the perfect remedy for patrons with a case of the Mondays. She is rarely found in one place, as she is always up and about doing rounds and helping patrons with their issues in the lab. Always one to help out, Kristine is often tackling issues around Tillett and Kilmer library. She is more than capable of handling the lab by herself, and remains cool in the line of fire. Please join us in congratulating Kristine Sedillo on being named a Livingston February 2011 Consultant of the Month! {dh}

Marrian Sedrak

September 2012 Busch Consultant of the Month (Fall Semester)

Marrian's an experienced consultant here at Busch, and she has consistently proven herself to be a valuable member of the team. She is the one you can always count on to uphold the standards of lab conduct. Marrian has long been our chief representative for BCCC management policy out in the consultant station. With rule book in hand, and bow in hair, Marrian tackles every day at ARC with intensity and candor. On top of enforcing the cell phone and food policies, Marrian does a great job at making sure that the lab always closes on time. Marrian also picks up emergency coverages like there's no tomorrow. She is always ready to help her fellow consultants while on shift. Marrian definitely is a consultant who makes a big difference here at the labs. She is very much deserving of September's Consultant of the Month Award. Congratulations, Marrian! {ak,cw,pp,mc}

Skylar Seidenberg

October 2014 College Avenue Consultant of the Month (Fall Semester)

Throughout Skylar's time working for College Avenue, the supervisory staff has always been able to count on the fact that she will be on time and extremely helpful to computer lab patrons. In addition to providing excellent customer service, Skylar also brings much to the College Avenue team internally. She makes meaningful suggestions about how she feels lab operations can be improved. These suggestions draw not only from her experience on our campus, but also her time working across NBCS. In addition to this professional aptitude and commitment, Skylar brings a positive attitude that makes her a great coworker. We are pleased to name Skylar Consultant of the Month for October 2014. {edmurphy}

Vinoo Selvarajah

April 2007 Busch Consultant of the Month (Spring Semester)

Vinoo is a powerhouse of CCF customer service. He not only helps absolutely everyone possible, but epitomizes customer service by solving problems with research when he does not know the answer. Even if the knowledge to solve a patron's problem is not in his reach, which is rarely the case for Vinoo, he remains steadfast in his attempts to, at the very least, ease the patron's mind that the problem will be solved. Vinoo knows how to get any job done and he's a hard-working guy who's always on top of things. Vinoo is a very respectful person that is not only considerate of the patrons in the lab, but also of his fellow consultants, supervisors, and managers. He's also very congenial and his happy spirit is able to deal with any lab situation. Vinoo often works mid-day busy shifts and he is able to handle the crowd when there is a printer issue. His great sense of humor helps lighten the mood. Congratulations, Vinoo! {yt,jb,wll}

Elisa Servito

September 2008 Help Desk Consultant of the Month (Fall Semester)

Elisa is a student in the mechanical engineering department. She has been working with the Help Desk since the summer and continues to be an excellent consultant. Her phone and people skills are simply unmatched - this is evident from the emails that we have received from users that she has helped. In addition to working at the Help Desk, Elisa has many other hobbies. She has an eclectic taste in music, and loves all forms of art. She has been dancing since she was 4 years old. She was trained in ballet, Chinese, Japanese, Korean, flamenco, tango, and Argentinian. She also has some training in mixed martial arts. When asked about what she likes about this job, she stated that she has job satisfaction. Out of all the other jobs that she has had over the years, she said the Help Desk is her favorite. Kudos to you Elisa. {as}

Adam Session

February 2009 College Avenue Consultant of the Month (Spring Semester)

Adam has truly excelled this month and that is why it is an honor to say that he is our choice for consultant of the month. Being a veteran consultant, Adam's experience and knowledge has been a great contribution to patrons and his fellow consultants. A number of consultants look to Adam for advice. During his preferred late night shifts Adam regularly keeps management well informed on anything that goes on in the lab. Adam is a real asset to CACC. He is always willing to take coverage as well as work the shifts that most consultants won't work. We wish him the best in his future endeavors and will miss him next year. {mi,md}

Suteerth Sethuram

March 2016 Livingston Consultant of the Month (Spring Semester)

Since Suteerth started working for OIT in August 2015 we have noticed that he has made himself stand out with his excellent troubleshooting capabilities. He has been on top of all issues that go beyond the descriptions of the job, which includes helping us solve our printer dilemmas by providing us with all the necessary documentation that helped us find a solution to our printer issues. Suteerth has a very diligent work ethic that hasn't gone unnoticed by the supervisors. He makes every patron that approaches him realize that they are in good hands and will not be let down. Suteerth's presence on Livingston is a pleasure because we can be assured that any problems that may arise will be taken care of in a timely and professional manner. Thank you Suteerth for your continued dedication and hard work. Congratulations on earning Consultant of the Month for March 2016! {nm,nh}

Suteerth Sethuram

Spring 2016 Livingston Consultant Achievement Award (Spring Semester)

Suteerth has been with us for less than a year and has demonstrated great improvement as both a lab consultant and ResNet dispatch consultant. This semester in particular, he has gone above and beyond in his role by always being attentive and reliable here in the labs. He is always willing to take emergency coverages and lend a helping hand to not only his peers but the supervisor team as well. He is always one of the first consultants to report when things are not working well or need special attention. Suteerth has quickly proven to be a great asset to the Livingston Labs and we are all very happy that he is a part of our team. Congratulations on winning Consultant of the Semester for Spring 2016 Suteerth! We are sad to see you go so quickly, but wish you the best in your future endeavors. {wt,nh}

Binni Shah

March 2005 Livingston Consultant of the Month (Spring Semester)

Binni has been working at the Livingston Computing Center since Fall of 2004. During this time she has earned the reputation of being one of our best consultants. Binni's upbeat personality makes her a pleasure to work with. She always makes it a point to be aware of what is happening at the lab, whether it be an IML reservation, a coverage issue, or anything else. Always quick to inform management of issues requiring their attention, Binni has been immensely helpful in lab operations. For these reasons and many more, we congratulate Binni on being named March 2005 consultant of the month, a distinction long overdue. {kp,aj,mm}

Payal Shah

February 2005 Help Desk Consultant of the Month (Spring Semester)

Payal is a veteran Help Desk staff member, pleasant to work with, and fun to know. Her supervisors and colleagues find her customer service skills excellent and she works very hard to troubleshoot callers' problems. A double major in Biology and Economics, Payal hopes to complete her degree requirements this spring. She loves to travel, and has traveled extensively--over winter recess she visited India and her destination for spring break is the Dominican Republic. Of her work at the Computing Help Desk, Payal says, "sometimes it doesn't even feel like work. I love the fact that all of us are very close and work as a family and a team." Congratulations, Payal! {ps, jba}

Rushi Shah

February 2008 ResNet Consultant of the Month (Spring Semester)

Rushi has only been with the Residential Networking staff since August 2007, but has already made his presence known. During the ResNet January 2008 sweeps of residence halls, Rushi single-handedly swept half of Rockoff Hall, handling all the resident computing questions on his own. He has consistently taken coverage for his fellow consultants when they needed it, and is always eager to do more. In February, Rushi completed ResNet office training and is already taking needed coverage for open shifts. We would like to honor Rushi by recognizing him as the February Consultant of the Month! Great job, Rushi! {dh,sl}

Spring 2008 ResNet Consultant Achievement Award (Spring Semester)

Rushi has worked for ResNet since Fall 2007. In this time, he has distinguished himself as an eager-to-learn and intelligent individual. His tickets have all been completed efficiently and with excellent troubleshooting, whether it is an ruCompliant issue or hardware repair. His communication skills have been top notch over the course of the year. In January 2008, Rushi expressed an interest in working in the ResNet office, and after breezing through training, started taking consistent coverage, quickly adjusting well to office responsibilities. He has always taken the initiative, seeking to further his knowledge and accept new responsibilities, and is always one of the first to volunteer for tickets or switch work. He consistently asks insightful questions to further his knowledge. Since Rushi began working in the ResNet office, he has always been eager to cover shifts. Additionally, whenever a fellow consultant has a problem making an appointment, Rushi is consistently the first person to throw his hand in and help out. Rushi quietly gets residents' computers working with his work in the office and out in the residence halls. He consistently extends himself by taking extra office coverage and has covered for other consultants in the field. We are proud to have Rushi on our staff, and congratulate him on this recognition. {bb,dh,sl}

Fall 2008 ResNet Supervisor Achievement Award (Fall Semester)

ResNet management proudly selected Rushi Shah as our Supervisor of the Semester for Fall 2008. This is Rushi's first semester as a supervisor, and he has done a great job with his new role. He is a good communicator and has a good solid grasp of networking. Rushi takes charge of tickets and office actions and steps up to assist with troubleshooting when necessary. Rushi is confident and willing to go out to take on tasks he may have never done before. He also took on the task of updating tech docs and moving them to sakai. Rushi is active in the chat room and has taken time to get to know many student staff members. He has been a great help to the office staff (with coverage as well as dealing with issues) and supervisors alike. Rushi has also taken an active lead in running C/D campus RN meetings. He also takes initiative to respond to (or start a dialogue on) general requests/emails that are sent to RN office or supervisor mailing lists, and he also takes notes in supervisors meeting with little fuss. :) Congratulations, Rushi! {bb,av}

Tejas Shah

November 2009 Busch Consultant of the Month (Fall Semester)

Tejas is such a wonderfully proficient consultant that he makes writing a paragraph about his abilities easy. Tejas is so... His best quality is definitely his...Well, okay, maybe it isn't that easy, but that is just a testament to how awesome Tejas is; he is indescribable. But here is our feeble attempt. Tejas brightens everyone's day. We are so lucky to have him working for us. His smile even in the face of daunting projector issues reassures anyone—even supervisors—that the problem can be solved. He single-handedly troubleshoots projectors and can combat any jamming hole puncher with the best of them. Tejas is very knowledgeable and works well with other consultants on staff. We hope he stays with us for a very long time! {ps,wc,wll}

Vishal Shah

November 2011 ResNet Consultant of the Month (Fall Semester)

Vishal was hired to the Help Desk team in April 2011, and has since been an excellent consultant. He was promoted to ResNet Office in Fall 2011, and then promoted to ResNet Escalation due to his excellent work ethic, strong technical skills, and willingness to take responsibility for the quality of his work. He shows exceptional mastery with switchwork, and while he doesn't always know the right answer he knows who and what to ask to solve the problem as efficiently as possible. Vishal has also helped out in creating new web based networking callscripts for the Help Desk and ensuring that the logic behind the callscripts works. Additionally, he has recently been promoted by the Help Desk to SIT. Vishal plans to graduate in 2014 with a major in Computer Engineering. He spends his free time contributing to Rutgers Formula Racing, playing Tetris, and going out on bike rides. {dy,la}

Fall 2012 ResNet Supervisor Achievement Award (Fall Semester)

Vishal started with NBCS as a Help Desk consultant in April 2011 as an early hire. After working for the Help Desk over the summer he stood out due to his excellent troubleshooting and technical skills, and started working for ResNet Office in Fall 2011. His excellent work between both groups did not go unnoticed, and he was promoted to Help Desk Assistant Supervisor in Spring 2012, then later promoted to ResNet Office Assistant Supervisor in Fall 2012. As you can probably imagine, all this is well deserved. Vishal has been a massive help to the ResNet supervisory team, between almost single handedly taking care of scheduling for ResNet Office and his work on tracking outages. Vishal has a very approachable demeanor and does an excellent job following up with consultants, yet is able to remain professional at all times. He works quickly and effectively on projects he's given, such as the revamping of the main NBCS website or researching issues with ZeroAccess and Windows's BFE (Base Filtering Engine). With all these considerations, it's no surprise that we're awarding Vishal the ResNet Office Supervisor of the Semester award for Fall 2012. Vishal plans to graduate in 2014 with a major in Computer Engineering. When he's not otherwise engaged with school or work he spends time contributing to Rutgers Formula Racing, playing Tetris, and going out on bike rides. {la}

Jinen Shah

Fall 2013 Help Desk Supervisor Achievement Award (Fall Semester)

Jinen Shah became a Help Desk Assistant Supervisor in Fall 2012 and was promoted to Help Desk Student Center Square in Fall 2013. Throughout his time at the Help Desk, Jinen has also worked for Operations and ResNet. While working as a Student Center Square or as an Assistant Supervisor, Jinen can be counted on to provide the highest degree of customer service and is a great example for our Help Desk Consultants. Using his experience working other positions in the Help Desk groups, Jinen is able to handle any issue that comes into the Help Desk. He frequently wears many different hats and pitches in to help even if the issue is not technically his responsibility. At the Help Desk, Jinen takes the lead on many technical projects. He is one of the main student workers in charge of updating and maintaining the Support Center Staff Portal, which is the go-to place for all of our consultant tools and information. This takes a lot of time and planning to ensure that the updates go well. Jinen also assists with maintaining the computers for Help Desk, Ops and ResNet. This includes imaging the machines and troubleshooting any technical problems that may arise. No matter what the project, Jinen completes it professionally and by the deadline. Jinen is constantly looking for ways to improve himself and is very receptive to feedback. Jinen is graduating this Spring with a Degree in Biology. In his spare time he likes to relax and work on his car. Congratulations Jinen for being named Help Desk Supervisor of the Semester. {jed}

Ruhil Shah

March 2014 College Avenue Consultant of the Month (Spring Semester)

Ruhil is one of our newest hires and has been a great asset to the computer labs. He has been extremely proactive as a consultant and is always looking to help out in any way possible. Ruhil helps us out by delivering supplies to remote sites, answering patron questions, and he is dependable as a worker. He is quick to help out and he always has a smile on his face. Ruhil is a computer science major so he has the technical know-how to effectively answer most questions thrown his way. We here at College Ave proudly present the March 2014 consultant of the month award to Ruhil Shah. {kl}

Jason Shah-Jahan

February 2004 Busch Consultant of the Month (Spring Semester)

Jason has been an outstanding worker here at ARC during his first semester. He is often working at the monitor station, greeting users as they come in and diligently keeping track of lab events. His unique ability to strictly enforce CCF policies while maintaining a pleasant manner makes him an effective and reliable consultant for both the users and management. We look forward to working with Jason in the months ahead, and hope he continues to enjoy and excel at being a CCF consultant. (rv,ts)

Rasha Shammaa

April 2003 Busch Consultant of the Month (Spring Semester)

Throughout her time, Rasha's caring personality and excellent customer service skills are demonstrated time and time again. Her technical abilities with the DML equipment and her dedication to helping users be successful with their projects has made the DML a more efficient and productive lab environment. In addition to helping users, Rasha works closely with management to provide feedback for improvement. She consistently goes out of her way to interact on a more personal level with the supervisors and this level of care is greatly appreciated by all. {tm}

Anuraag Shankar

February 2018 Help Desk Consultant of the Month (Spring Semester)

We are incredibly proud to award Anuraag Shankar Network Support Consultant of the Month for February 2018! Anu has been a pleasure to work since joining the Help Desk. He has climbed through the ranks quickly, becoming both Network and Applications Support trained by the end of last semester. This semester, Anu has shown great ability as a Network Support consultant; he demonstrates willingness to help other consultants as well as staying attentive and patient with users both on the phone and in person. Anu is working towards earning his Computer Science degree. Anu also enjoys playing video games as well going out to restaurants with friends. Thanks for all of your hard work and dedication, Anu! This recognition is very well deserved! {ja,sa}

March 2018 Help Desk Consultant of the Month (Spring Semester)

We are very happy to award Anuraag Shankar Network Support Consultant of the Month for March 2018! Anu has been incredibly involved at the Help Desk this past month; he has been actively helping with Dispatch Advanced Trainings as well as work on special projects for the Mac Bypass system. He has also worked hard to obtain his Escalation Certification this month so he may assist users in troubleshooting via network switches. In addition, Anu has very been helpful with other Consultants; he's consistently thorough when researching for solutions while maintaining a kind and courteous demeanor among his coworkers. Outside of the Help Desk, Anu keeps himself busy by hanging out with friends and working on his Computer Science degree. Congratulations Anu! We thank you for your excellent performance! {ja,sa}

Spring 2018 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk is proud to award Anu Shankar with the Network Support Achievement Award for Spring 2018. Anuraag has stood out throughout the Spring semester and has been a tremendous help in Network Support. Anu obtained both his Network and Escalation Support Certifications this semester and has been diligently assisting users and troubleshooting network issues throughout the semester. Anu has quickly become one of our most experienced networking consultants. Anu was also recently selected to be a Supervisor in Training with the Help Desk and looks forward to being a Network Support Assistant Supervisor, helping ensure our network support service is as effective as possible. With his stellar attitude and impressive skills, there are no problems that he can not conquer! Thanks for your diligence, it's greatly appreciated! {ac}

Michael Shao

April 2016 Livingston Consultant of the Month (Spring Semester)

Michael has been a wonderful consultant since he first began with us last semester. He always has a smile on his face that brightens the whole room up and makes those around him happier. This month in particular, Michael has stood out in his continued dedication to his consultant role. He is always giving us suggestions on how to improve the labs, as well as observations on how we can improve the operations for consultants in the future. Aside from his creativity, Michael is also an amazing ResNet Consultant. He is always very prepared and knowledgeable about issues and in the times that he is not, he does not hesitate to ask for help. Please join us in congratulating Michael on his achievement! {wt}

Vib Sharma

October 2014 Cook/Douglass Consultant of the Month (Fall Semester)

Vib has been a great help since he joined the labs this semester. He is always on the ball and willing to help at any time. He even volunteered to deliver paper and supplies to all our satellite sites in one day! On top of being friendly and helpful to patrons and his co-workers, Vib also always looks for ways to improve himself. He became ResNet dispatch certified very quickly and started working a ResNet shift in his first semester with us. It's impossible not to notice when he comes to work because he greets everyone and he never hesitates to approach the Supervisors when he has any questions. His cheerful demeanor and can-do attitude towards any problems he encounters makes for a great consultant and we can always count on him. For this and many other reasons, we would like to award him as consultant of the month for October 2014. {jt}

Mahima Sharma

October 2018 Cook/Douglass Consultant of the Month (Fall Semester)

From making deliveries to helping patrons, Mahima has consistently stood out to the supervisors for her eagerness to help around the labs and provide outstanding customer service. She is quick to volunteer for special tasks, and is often the first person to notice a patron who needs help. We have seen her work one on one with many patrons, taking as long as needed to kindly and patiently help them solve their problems. Time and time again, Mahima has demonstrated her technical skills by handling tough issues independently, and they have been further demonstrated in her ResNet duties. She has tackled several walk-ins over the past month, and in each instance she has shown her skills by determining and solving the issue efficiently as well as by writing very detailed tickets. Mahima is also a joy to work with! Her kind, friendly and easygoing attitude makes everyone who interacts with her feel welcomed, so it is no surprise that she is well liked by everyone in the labs. Congratulations Mahima, and thanks so much for all your excellent work! {jk,ab}

Michael Sharp

April 2008 Help Desk Consultant of the Month (Spring Semester)

Mike was originally brought onto the NBCS team as a reserve for the College Ave Computing Center in Fall of '07. He helped out with the Help Desk temp shifts during fall move-in, proving his mettle and earning him permanent shifts for both CACC and the Help Desk. Over the past year Mike has become a valuable resource, being able to answer tricky lab-related questions at the Help Desk, and using his HD knowledge over at the labs. In addition to punctuality and excellent troubleshooting skills, Mike's warm, friendly personality not only makes him a joy to work with, but also gives our users a great experience. Keep up the good work, Mike! {la}

October 2008 ResNet Consultant of the Month (Fall Semester)

After being promoted to RN Office in September, Michael Sharp has taken to the ResNet office position with a great thirst for learning. His quick wits and expertise on apple hardware enabled him to quickly integrate himself into the ResNet office workflow. He also works with the labs and the Help Desk, giving him a unique and valuable perspective on the entire Support Center operation. He is eager to take on coverages and special projects, and is always ready to learn more and take on new challenges. Congratulations, Mike - we are pleased to have you on our team. {ks,bb}

Tina Shen

November 2013 Busch Consultant of the Month (Fall Semester)

Tina is a superb consultant and always displays a cheerful demeanor when on shift. Her glee is contagious to consultants, supervisors, and patrons alike, as her inimitable personality brings a smile to everyone who interacts with her. Tina continues to demonstrate a quality work ethic and will stop at nothing to resolve any patron's issue, whether or not she may be familiar with its solution. She has also done a great job helping teach new consultants our policies. Even when she's busy with piles of school work and school organizations, when she is on shift, you can count on things running smoothly at the lab. Tina's performance and professionalism while on shift is exceptional, and we congratulate her on being November's Consultant of the Month. (fe,dg,ko)

Milind Sheth

September 2001 Livingston Consultant of the Month (Fall Semester)

Milind is one of our new staff with the Livingston Computing Center and already he is showing a great work ethic. He has taken numerous shift coverages helping out his fellow consultants and is very devoted to the job. Milind can be found searching out for users with questions that they may not bring to the desk. He also has an exceptional level of customer service. We hope he keeps up this great level of service in his months ahead with CCF. {cb}

Fall 2003 Livingston Supervisor Achievement Award (Fall Semester)

It is often hard to look at your staff and chose one person above others as have the greatest impact in their role. It is made easier when others also recognize that person as the one deserving acknowledgment. This year, we are recognizing Milind Sheth as the Livingston Supervisor of the Semester. Milind has demonstrated true dedication to his position and to ensuring the smooth operation of the lab. Milind has worked hard to increase the level of communication amongst all lab staff, ensuring that everyone is working on the same page. He maintains a good relationship with consultants and keeps the other management members informed of issues or problems they may express to him. He has helped to keep everyone on track with evaluations and taken on little tasks that might otherwise fall between the cracks. He has earned the respect and appreciation of those with whom he works. So we congratulate Milind on the great work he has done and look forward to what he does in the future. {lw}

Sachi Shetty

Spring 2018 Help Desk Consultant Achievement Award (Spring Semester)

The Help Desk is happy to award Sachi Shetty as our Level 1 Consultant Achievement Award for Spring 2018! Sachi has been a delight to work with and consistently receives positive feedback from users. She exhibits a friendly, warm, and positive attitude during her shifts. Sachi has been a consultant with us since the Fall of 2017. Currently, she is taking classes for her double major in Psychology and Human Resources with a minor in Business, in her free time she enjoys photography and shopping. Often times, technology may get frustrating to users, but Sachi is always eager to assist where she can and finds that the most rewarding part of the job is hearing the happiness in a user's voice after their issue is addressed. When Sachi first started working with us, she made mention of the fact that she was extremely nervous as she was only trained days before her first shift. One of our Supervisors was sitting next to her and she remembers how warm and welcoming they were towards her, which helped her stay calm and gain confidence in her abilities to assist users. She wants others to know that even if you do not know the answer to a question, there is always someone at the Help Desk who can assist, and they are there to make you feel more confident and comfortable in asking questions. When I asked Sachi if she wanted to provide any piece of advice about the Help Desk to others, she stated that its important to know that anyone can be great at this job so long as you have the desire to help. Initially, it may seem that computer knowledge is the most important factor, but she feels that anyone with the heart to help can be successful. She is extremely honored to be chosen, and we couldn't be happier for her! Congratulations Sachi on receiving the Level 1 Consultant Spring 2018 Achievement Award! {la}

William "Pat" Shields

November 2006 Livingston Consultant of the Month (Fall Semester)

Pat is a model consultant. He is dedicated to the lab, consistently offering to stay late or come in early if asked. Pat is incredibly friendly and helpful to both patrons and fellow consultants, never hesitating to jump up and answer questions asked of him. He is professional and provides an outstanding level of customer service to patrons. Pat also has an elevated level of technical knowledge and a superb troubleshooting ability. He performs his consultant duties on time and without needing a reminder. Pat's friendly, cheerful disposition around the lab is welcoming and greatly appreciated by the supervisory staff. Please join us in congratulating Pat as one of our consultants of the month! [tc]

Seo Bo Shim

February 2018 Livingston Consultant of the Month (Spring Semester)

Seo Bo is a veteran consultant that has exceeded our expectations one semester after another. Whenever a situation arises, we can always depend on him to get the job done in a timely and efficient manner. Seo Bo often takes the initiative to keep us updated on situations at all sites. He has always been a familiar and friendly face on the Livingston campus to both patrons as well as his fellow colleagues. We admire his hard work and attention to detail in his dispatch and walk-in shifts where he assists patrons with complex technical issues. Seo Bo is graduating this semester and we wish him the best of success in his future endeavors! Please join us in congratulating Seo Bo for earning Consultant of the Month for February 2018! {ss,nh}

John Shotliff

February 2003 Livingston Consultant of the Month (Spring Semester)

John Shotliff (shotliff) is now in his second semester at the Livingston Computing Center. John has shown himself to be a very knowledgeable, friendly and outgoing employee. Always mindful of the concerns of the patrons, John goes out of his way to ensure everyone's questions are thoroughly answered. John also brings a great sense of humor and an upbeat attitude that is appreciated by his coworkers. Please join us in congratulating his being selected as Consultant of the Month. {cb,lw}

March 2004 Livingston Consultant of the Month (Spring Semester)

John has been a consultant with the Livingston Computing Center since the Fall of 2002. His long tenure hasn't stopped him from staying on top of things and doing his job as best as possible. In recent months, John has taken an extraordinary number of emergency coverages, greatly helping his fellow consultants. His sense of humor and upbeat rapport with coworkers have made him a pleasure to work with. In addition, John's dedication to providing exceptional customer service has made him a valuable member of our staff. Please join us in congratulating him on this well deserved recognition. {cb, kp}

Jonathan Shoucair

Fall 2009 Livingston Supervisor Achievement Award (Fall Semester)

As is always the case, selecting a Supervisor of the Semester is difficult. Supervisors contribute to the smooth operation of the labs in so many different ways. Each working to ensure that things run well and issues are resolved in a timely manner. This semester, we look to honor Jonathan Shoucair for his efforts. Jon has done many things this semester for which we recognize him. He has been instrumental in helping to train and educate our Supervisors in Training including working with Varun to get him up to speed on ResNet dispatch issues and procedures. He has been the primary dispatch supervisor for the Livingston campus, overseeing the various logs, tickets and issues that have arisen. He has sought out ways to increase dispatch consultant efficiency and to enhance their effectiveness. He led the creation of a new Livingston Supervisor Standard Operating Manual; working with and directing SITs on the project. He has worked to support the other supervisors helping out and filling in where he could as well as handling his other primary duties. Jon participated in the Study Abroad Pre-Departure Info Fair. He helped to lead the planning for the OIT presence at the event including researching laptops and electrical converters for international travel and creating handouts with a variety of university information. He setup for the event with other College Avenue and Livingston supervisors and responded to questions from study abroad students and parents and provided feedback on how to improve study Abroad Info Fairs in the future. Jon was one of many supervisors of served as a member of the Lab Image Testing Team who worked on testing the Macintosh and Windows lab images in preparation for the Fall 2009 semester. This testing was able to identify many issues before the images were put into general use. Jon has been an integral part of making this a successful semester and we are proud to name him the Fall 2009 Livingston Supervisor of the Semester. Congratulations! {lw,mk}

Dmitriy Shumayev

September 2013 College Avenue Consultant of the Month (Fall Semester)

Since the beginning, Dmitriy has been an enthusiastic ResNet consultant who jumps at the first chance to help patrons troubleshoot their computers in their dorms, as well as assisting them in the labs. He has proved himself an invaluable asset to NBCS on many occasions, absorbing any new knowledge and applying it with ease. When he faces a computer problem while troubleshooting a patron's device, his unrelenting determination leaves no stones unturned, and he will never tell a patron that he cannot help them until he has exhausted every resource he has. It is also rare for any of the management to see him idle; when he is not out on a ResNet ticket or helping a patron in the labs, Dmitriy often volunteers to work with management in special projects of all types. Please join us in congratulating Dmitriy for his outstanding work! {cn}

Zhe (Josh) Si

September 2016 Livingston Consultant of the Month (Fall Semester)

The Livingston Computing Center is pleased to announce Josh Si as a September 2016 Consultant of the Month for Livingston! Josh is a new consultant this semester, however, he has taken to this job so well that you could never tell. In his few weeks of service here, he has easily risen to one of Livingston's top consultants. He comes in for every shift with a positive attitude coupled with a smile that puts everyone around him at ease. Josh is quick to aid any patron that comes his way to the fullest of his abilities and his troubleshooting knowledge knows no bounds. He fields all questions thrown his way with ease and his diligent work ethic makes him a model consultant. To top it all off, he is one of the friendliest and kindest consultants you could ever meet! Anyone who has worked with him knows he is eager to help out his peers with any issues and more than happy to explain things to someone when they're not sure of something. It is his hard work and unmatched customer service skills that made him stand out to us the most. Truly, it is a pleasure to have him as one of our consultants. Please join us in congratulating Josh on being selected as a Livingston Consultant of the Month for September 2016! {ms,lw}

April 2017 Livingston Consultant of the Month (Spring Semester)

In the year that Josh has been with us at OIT, he has consistently proven to be a truly invaluable and helpful consultant. He always arrives to his shifts with a smile on his face and is happy to do whatever it takes to keep the labs in pristine condition. Josh's charismatic personality and excitement to learn make conversations with him an absolute pleasure. Additionally, his outgoing attitude makes him easily approachable to patrons, who quickly realize he will use every available resource to ensure all issues are completely resolved in a timely manner. Josh is constantly interacting with his fellow consultants as well as patrons, which helped him develop an excellent reputation around the labs. Thank you, Josh, for being such an incredibly valuable asset for the Livingston Computing Center. We are so happy that you have joined our team! Please join us in congratulating Josh for being named Consultant of the Month for April 2017! {dm,nh}

September 2018 Livingston Consultant of the Month (Fall Semester)

As an experienced dispatch certified consultant, Josh is always ready to help patrons with a friendly and patient attitude, whether it be for simple walk-in issues or long dispatch tickets. Josh always has a positive attitude, and is an individual who is willing to put time into this job. His positive energy is contagious to his colleagues who have had the pleasure of working with him. Josh has also been very helpful this semester in serving as a role model to new consultants. He has been assisting them with proper OIT procedures and providing tips on solving common issues! Please join us in recognizing and congratulating Josh for his outstanding performance as he is named a Livingston September 2018 Consultant of the Month! {sys,am,lw}

Katie Sickles

April 2010 Livingston Consultant of the Month (Spring Semester)

Katie is nothing less than a pleasure to work with. The amicable demeanor she brings to work each shift can brighten even the grouchiest person's day. When she's not helping patrons or performing her other duties, she's creating some incredible artwork for our lab. Outside of that, Katie has helped us out a number of times with coverages and earned Perfect Performance. Join us in congratulating Katie on being named an April 2010 Consultant of the Month for Livingston! {ew,lw}

Nireesha Sidduri

March 2018 Busch Consultant of the Month (Spring Semester)

Since she joined us in 2016, Nireesha has been an incredible pleasure to work with! She has taken on her many responsibilities with enthusiasm and diligence. Nireesha is very attentive to the needs of patrons and her coworkers, and is eager to help out everyone. Many new consultants have told us that they were nervous on the job until their first shift with Nireesha, who showed them what to do with a friendly smile. New and old consultants alike frequently praise Nireesha for her impeccable service when helping patrons. When difficult situations arise, Nireesha steps up to the challenge every time, showing resourcefulness and professionalism. We know we can rely on Nireesha when something needs to get done, like handling power outages, mysterious printer problems, and late night shift coverages. In addition to being a highly capable worker at the labs, Nireesha can make any shift more fun. There is seldom a dull moment with Nireesha around, as she is constantly engaging in conversation and fostering a sense of community among fellow consultants. Her exuberant personality, composed demeanor, strong work ethic, and veteran consultant ability all contribute towards her exceptional, well rounded character. We are always happy to know the labs are in capable hands when Nireesha is around! Congratulations, Nireesha! {nm,knt,ls,jmo}

Puneet Sidhu

March 2003 Busch Consultant of the Month (Spring Semester)

Puneet has embodied consistency during his time here working with CCF. Though he is seemingly a man of few words, he is a man of great action. Between doing rounds constantly and keeping close tabs on color printing, Puneet is an exceptional worker and deserves our thanks. His excellent customer service skills matched with his technical knowledge allows Puneet to help many lab patrons in a professional manner. Furthermore, he reports any lab concerns promptly to management, sometimes even communicating his rare and priceless sense of humor. Thank you once again Puneet and good luck in all your future plans. {ee}

Stephen Siecinski

November 2010 Busch Consultant of the Month (Fall Semester)

Despite being new on staff, Steve has already become an invaluable member of the team. Steve is one of our finest consultants, always personable, always professional, always ready to help at a moment's notice, always in an upbeat mood, even when studying for an exam. He keeps the lab running smoothly in the evening hours so everyone can get their work done. He's creative and resourceful when it comes to solving issues, which patrons are very thankful for. When on shift, Steve is always aware of any problems or issues that arise in the lab. He is courteous and always is looking to improve himself with what he knows and how he can help others. Whenever a patron comes up to the desk or a supervisor needs a favor, Steve immediately jumps up without an ounce of hesitation. More than just a pretty face with a friendly attitude, Steve actually wants to help people and see improvement in their efforts here at ARC. He is always willing to lend a hand and help out with projects around the lab, and he approaches every problem with patience and resourcefulness. He always has a calm demeanor in the most stressful situations. Steve commands respect from his fellow consultants, and we love having him here at Busch! As a former member (and current reserve) of the US Air Force, we are extremely lucky to have Steve working for us and hope that he will continue to grace us with his tireless work ethic. Add to that, the fact that he's so much fun to talk to and you have our consultant of the month! Well deserved, Steve! {al,nf,mm,ce,wc}

Fall 2013 Busch Supervisor Achievement Award (Fall Semester)

Steve Siecinski has been with the organization since September of 2010. In over three years tenure here at Busch Labs, Steve rose up the ranks from a consultant all the way up to Lab Supervisor. During that time frame, Steve has grown into a fantastic leader and he has learned a lot as part of the supervisory team. He never took criticism or suggestions for improvement negatively. Instead, he would take action and he would work on bettering himself and his work. Steve has brought many improvements to how things are run on the back-end of Busch. Sitting atop his "throne of spreadsheets," Steve created new ways for supervisors to track their consultants' PTS ratings and coverage requests. His contributions don't just stop at the supervisors though. His tracking spreadsheets for supply usage across Busch's three sites made the process of compiling supply usage significantly more efficient. Steve is more than just his spreadsheets, though. As much as he has improved our day to day operations on Busch, it's his genuine attitude that truly shines through here in the back office. More often than not, you can always find Steve in the lab, despite being off shift, lending a helping hand. Even though he commutes from Morristown every morning through brutal 287 traffic, we have yet to ever see Steve in a sour mood about anything. Consultants are always willing to go to Steve with any issues they have because his generally laid back and open attitude. Steve's great attitude combined with his keen eye for improving efficiency in the lab is more than enough for him to be Busch's Supervisor of the Semester. {al,wall}

Jason Siggins

November 2004 Livingston Consultant of the Month (Fall Semester)

Jason has only been with CCF for one semester, but has already stood out as a model employee. He has proven himself as a resourceful consultant finding ingenious solutions for the most unusual of questions. Jason's gracious demeanor and pleasant smile have a way of spreading to his coworkers and the lab patrons alike. Jason also has a very artistic knack for origami, creating unusual and complex designs to adorn our staff area and intrigue our customers. For all these reasons and more Jason Siggins has been chosen as the Livingston Computing Center's consultant of the month. Please join us in congratulating him. {kjp,cb}

Spring 2007 College Avenue Supervisor Achievement Award (Spring Semester)

Over the years, Jason has developed an impressive skill set and incredible dedication to his job as Lab Supervisor. His managers have come to rely heavily on his expertise and know that he can work independently, without much guidance.
This semester was a challenging one for Jason, as he moved to College Avenue campus from Livingston campus. Jason was faced with many changes in a very short period of time-- new consultants, new supervisors, new labs, and even some new machines. He confronted the change with a professional attitude and with a willingness to take on the increased workload. He took on many responsibilities immediately including scheduling, repair, and hiring. He worked hard to develop good relationships with the new staff and has come to be both an advisor and a respected peer among the supervisors and supervisors-in training. As one of the more experienced supervisors, Jason lead the staff in many areas, most notably hiring, offering guidance to the
newer staff on how to conduct interviews and the particulars of the hiring process.
Jason's technical competence is impressive. He is confident on both PCs and Macs, can troubleshoot a variety of technical issues, and is well-versed in repairing printers, using Unix and in webpage editing. He maintains great relationships with technical staff, including repair supervisors, Netops, and staff from Computer Repair.
The labs have benefited from Jason's strong writing skills and technical aptitude. He wrote the documentation for the LDAP tool developed by Netops. He worked on this project for weeks, working closely with the creators of the tool and re-writing the documentation until it was just right. He also worked closely with full-time staff co-write documentation for HATS, the software used during the NBCS student hiring process.
Customer service is a top priority for Jason. He has become an expert on troubleshooting account problems, having helped many a troubled patron with patience and individual attention. Throughout the semester, he has assisted demanding professors with challenging, time-sensitive technical issues that occur during class times. He extends this level of service to NBCS employees as well, as he is always available to consultants, supervisors-in-training, supervisors, and to managers whenever they need help with a troublesome issue. Jason also understands the importance of maintaining order in the labs. He enforces policies fairly and consistently, even if it means making an unpopular decision. He takes time to explain policies and rules, even when he is faced with an upset staff member or patron.
He truly cares about the labs, never hesitating to check email from home, to be available via IM or cell phone, or to check on labs even when he is not scheduled to work. On more than one occasion, he has responded to late night calls or worked early morning shifts. He responds to emergency situations such as floods and network outages calmly, quickly bringing such situations under control. With a remarkable ability to keep track of multiple issues at once, Jason consistently stays informed about what is going on at the College Avenue labs. He keeps his managers informed about concerns from all levels of staff. He notices problems that need to be addressed and offers good solutions to these issues. It is for this reason that his managers depend on him for his honest and intelligent advice.
Above all, Jason never settles for the easiest solution, but instead looks for the best solution, even if it means making a difficult decision or demanding more of his time and effort. He does all this without complaint and without urging, not because it is expected of him, but because he takes pride in his work. It is difficult to describe all that he does, and even more difficult to think that one day, Jason will be moving on to bigger and better things. Thank you for all your hard work and dedication, Jason. You are truly appreciated. {mm}

Neha Sikka

October 2015 Busch Consultant of the Month (Fall Semester)

Neha is a strong presence in the lab, combining both excellent customer service shifts and exemplary troubleshooting skills. She has been a stand-by for the labs for semesters. Any shift that she's working can give full confidence to her fellow consultants and supervisors that the labs are in great hands. A staple of the BEST Computer Labs, Neha's knowledge of this building surpasses even many of the supervisors. She makes sure that all is running smoothly, and even when things that occur are out of her control, her composure is as strong as ever. The decisiveness, confidence, and positivity in her attitude is infectious. She has been an integral member of OIT at the Busch labs, and her work is greatly appreciated. {ps,cw,mjp}

Sara Silkotch

October 2001 Cook/Douglass Consultant of the Month (Fall Semester)

Sara has been with us at Cook/Douglass for quite a while now. In that time her enthusiasm for the job has not diminished in the slightest. The way she handles the customer service portion of the job is exemplary. She is never hiding behind the computer or trying to hand off a problematic user to someone else. In addition to this, she also brings a sincere desire to learn more and improve her already impressive technical knowledge. Aside from all this she has a wonderful personality and incredible sense of humor that makes the work atmosphere much more enjoyable. So we here at Cook/Douglass would like to take the time out to show how much we appreciate all she has done for the lab and say congratulations on becoming consultant of the month. {zk, sl}

Kyle Simmons

November 2015 College Avenue Consultant of the Month (Fall Semester)

Kyle Simmons has been an outstanding lab consultant at the College Ave labs. Although it is his first semester working here, he has firmly grasped the concepts behind the job and has quickly risen to become a valuable and reliable consultant. He always comes to work with a positive attitude and is ready and willing to help out, whether it be with patrons or his fellow coworkers. When helping patrons, he displays exceptional customer service skills, like friendliness and patience, in order to solve any problems that arise. In addition to his friendly attitude, Kyle has a very diligent work ethic and the supervisors on College Ave have taken notice of this. He is the first to volunteer when help is needed, and you will often find Kyle in the lab doing rounds, taking stats, checking printers and making sure that the lab is running smoothly. Overall Kyle is a great asset to the College Avenue team and it has been a pleasure working with him. Congratulations Kyle, on achieving the Consultant of the Month award! {ah}

Spring 2016 College Avenue Consultant Achievement Award (Spring Semester)

Throughout his time working here, Kyle Simmons has always performed as a top notch consultant and has demonstrated exceptional customer service skills. His friendly disposition makes him very approachable and easy to talk to. Both patrons and consultants thrive off of his endearing attitude, and his presence makes the lab a better place to work. When he is working, Kyle makes it clear that the labs and patrons are his top priority. When nervous patrons come up to Kyle with a question, he always does the best that he can for them, and ensures them that he is there to help. He consistently does rounds, pushes in chairs with ease, and pays careful attention to make sure his cleanings are completed with the upmost perfection. He is consistently on time and organized during his shift, and always leaves the consultant desk cleaner than when he arrived. Additionally, Kyle is always willing to take coverage for his coworkers whenever he can, and he never hesitates to help out a friend in need. Outside of OIT, Kyle expands his dedication to his studies, majoring in Exercise Science and minoring in Public Health. Kyle plans to graduate in May 2017 from the Rutgers School of Arts and Sciences. This means we can all look forward to another whole year of working with him! Congratulations on the Consultant of the Semester award Kyle, you earned it! {np}

Fall 2017 College Avenue Supervisor Achievement Award (Fall Semester)

This is Kyle's first full semester as an Assistant Lab Supervisor on College Avenue. Since his promotion, Kyle has become an immense help to our staff. He has admirably taken on the responsibilities of the Continual Training and Signage committees. Kyle has helped to improve the look of our Digital Signage by designing new signs and layouts to keep our content fresh. We expect even more contributions to digital signage from Kyle in the near future. His contributions to the labs do not stop with committee work. Kyle has proven himself to be quite the well-rounded supervisor. His ability to handle and troubleshoot difficult situations calmly, truly makes him a model supervisor that we would like to see other supervisors emulate. Kyle handles all interactions in a caring and professional manner. Kyle is also very observant of his surroundings. If he notices something is not right, he will not hesitate to look into the issue and report it. This assessment of Kyle may seem ordinary for our staff, but it must be stressed that Kyle handles every task in a thorough manner. His attention to detail makes him a very valuable asset to our supervisor team, because he leaves no stone unturned when handling an issue. For these reasons, we are honored to award Kyle Simmons as College Avenue's Supervisor of the Semester! {bo}

Michael Simone

March 2006 Livingston Consultant of the Month (Spring Semester)

Dependable, intelligent and resourceful and only a few ways to describe Michael. Michael demonstrates a sincere concern for the lab and his colleagues. He approaches his duties with a pleasant and professional manner. When a supervisor is not available to address an issue, Michael exercises excellent judgement and can take charge of a situation. Customer service is a high priority for Michael, who explores every avenue as he assists patrons. Congratulations and thank you for everything, Michael! It is a pleasure to work with you. {mm}

Fall 2006 Livingston Consultant Achievement Award (Fall Semester)

Michael Simone has been with CCF since 2005 and quickly became one of
Livingstons most reliable consultants. He is dedicated to the lab, volunteering to come in early or leave late if need be. Michael is courteous and friendly, always willing to lend a helping hand to consultants, supervisors, and patrons. He is respectful and punctual, making him an extraordinarily professional consultant. Michael's technical ability and dedication to the lab proves that he is a well-rounded, model consultant.
While working at CCF, Michael has held an internship with NBC in New York City, and he aspires to work in the digital media marketing field. When asked, Michael notes that his experience with CCF has given him an edge in this field because, as a consultant, he must deliver an extraordinary level of customer service to faculty, staff, and students. He also mentions that important technical knowledge gained from Continual Training Courses such as Adobe Photoshop and Microsoft Excel have set him apart from his fellow interns.
Michael believes that his experience at CCF has helped him develop the
necessary technical and communication skills required to give him an edge when
applying for a position in the digital media marketing field.
Throughout his time with CCF, Michael has expressed a deep interest in
teaching his coworkers how to provide excellent customer service, while simultaneously maintaining a high level of technical knowledge. He consistently follows through in his expressed willingness to help out his coworkers and takes great pride in being a leader. Michael is a talented and dedicated consultant. He is an asset to the Livingston Computing Center, and we are proud to have him as one of our consultants. Please join us in congratulating Michael Simone on this award. [tc]

Chitra Sinha

March 2002 Livingston Consultant of the Month (Spring Semester)

Chitra has been working with CCF since the fall of 2000. In that time she has demonstrated an excellent ability to assist lab patrons with her superb customer service skills. Chitra is always extremely cordial and willing to help users with whatever questions they may have. She has a great working relationship with her coworkers and management alike. Chitra has been a terrific addition to the Livingston Consultant team and we hope she continues this level of performance in the semesters to come. {cb}

Sriram Sirisinahal

November 2003 Livingston Consultant of the Month (Fall Semester)

Sriram is a very dependable consultant. His punctuality is very much appreciated by management and his fellow consultants. He proactively brings supplies to our satellite sites. He treats every user with the utmost respect and professionalism, never leaving any question unanswered. He is very knowledgeable in many aspects of software support. We thank Sriram for being a model employee. {mw, lw}

Marshall Siss

September 2012 Operations Consultant of the Month (Fall Semester)

From the moment he stepped into the Help Desk, Marshall has been a vital member of the Help Desk team. He is very willing to help other consultants and offer alternate suggestions to help the user community. Marshall was quickly promoted to Operations and has consistently performed his duties. In addition to that, he has become one of our go to guys when we have scheduling issues. Marshall has saved Operations from scheduling disasters on multiple occasions but his most notable was probably the day of 4th of July where he worked a very long shift to save Ops from having no coverage! Marshall is a triple major. He is currently studying Electrical Computer Engineering, Math, and Computer Science. He is also an avid biker, you can see him pulling up to the bike rack at Hill on a bike he won in a cereal eating contest (no we didn't make that up). In his free time (you know when he's not studying for 3 majors or working/covering shifts) Marshall enjoys playing video games and reading. Thanks for all your great work and congratulations on being the Operations Consultant of the Summer! {kp}

Joe Skolnik

November 2004 Cook/Douglass Consultant of the Month (Fall Semester)

Joe came to us in the Fall of 2003 and continues to provide a high level of service to users. He is consistently taking initiative to go beyond what's required at the job. He is always ready to learn more and uses a variety of resources to resolve computer problems for our users. During his shifts, Joe has always been quick to assist lab patrons in a proactive manner. In turn, this has made things easier for his fellow consultants and supervisors alike. Thanks for doing a good job, Joe! We really appreciate it! {lc}

Nicklaus Slagle

Spring 2010 Busch Consultant Achievement Award (Spring Semester)

If you had to choose a phrase to describe Nick Slagle, "Gentle Giant" would be most appropriate. Nick has an aura about him that fills the lab and consultants with joy whenever he's around. Throughout the semester Nick has always been a presence in the consultant station and the lab. Always willing to help a consultant understand something, Nick, even while hanging out at the consultant station, is as dependable as when he is on shift. He can bring you up when you're feeling down with a smile and cheerfulness that can lighten anyone's day. His energy and attitude are something to be modeled after. He always has a smile and a friendly "hello" for anyone that enters the lab, whether he's sitting at the monitor station or not. He makes every patron feel as if he has been in their shoes and that they are in good hands. Nick was able to lend a hand when ARC grew a waterfall, but that isn't a qualification to get Consultant of the Semester. Nick is always willing to take on any task that the management staff might have for the consultants and does so with his wonderful smile. While we are incredibly sad to see him go, Nick has been an amazing consultant for his time of two semesters here, we are lucky to have had him as long as we did and wish him the best in Maryland. Congratulations Nick! {mnb,cf}

Christopher Slezak

March 2012 Busch Consultant of the Month (Spring Semester)

Chris is one of our champion consultants. His willingness to help patrons is rivaled only by his technical knowledge, though where he has really shined in the establishment is in his role as a ResNet dispatch consultant. He is efficient and courteous, rapidly handling issues at student's dorms, in order to return to ARC and fulfill his responsibilities there. Chris is also a great team player, more than willing to assist his fellow consultants with whatever situation arises, and he's never wary of approaching another staff member for assistance where he needs it. Chris is incredibly dependable; the supervisors look to him for help with ResNet dispatch and the consultants look to him with help using Maple. Most importantly, he's a big help to patrons no matter what the scenario. He is a true representative of the NBCS community, who will never leave a patron or a peer with an unanswered question, and we're happy to honor him with this recognition! {cw,wc}

Rebecca Slinkard

Fall 2015 Cook/Douglass Supervisor Achievement Award (Fall Semester)

Rebecca Slinkard was promoted in November 2014 to Supervisor in Training and has worked hard to become one of top Supervisors at Cook/Douglass. Becca's technical aptitude was apparent to her managers from the beginning and a path was laid out for her to take over the duties of Repair Supervisor - and she has not disappointed. She has fostered a good relationship with the staff at Computer Repair and Network Operations and as such has kept abreast of all the duties a repair supervisor needs to be on top of. Becca perpetually demonstrates many of the qualities that make a great supervisor: she's always on top of what she needs to do, she anticipates what needs to be done soon, and she's open to feedback. Becca keeps a positive attitude at all times and is well liked by consultants and her fellow supervisors. In addition to her obligations, Becca enthusiastically took up the mantle of organizer for the Extra Life marathon, which went off without a hitch, and led the team to exceed last year's donation goal. She has worked with a sense of confidence and has been diligent in all her duties. It's with great pleasure that we present Rebecca Slinkard the Supervisor Achievement Award for the Fall 2015 semester. {pd,ss}

Maria Slusky

October 2006 Operations Consultant of the Month (Fall Semester)

Marla is an exceptionally fast learner and has proven herself to be a valuable asset to the Operations' team. She has quickly grasped the skill set necessary for the position. This is in no small part due to the fact that Marla has continuously, week in and week out, picked up many open shifts that were in need of coverage. The management team really appreciates that Marla asks questions to be sure that a given policy or procedure is clear to her. Keep up the good work, Marla! {jm,jf}

Marissa Small

March 2009 Cook/Douglass Consultant of the Month (Spring Semester)

Marissa began working for the Cook/Douglass labs in September 2007 and has always stood out for her willingness to help patrons no matter how complicated the problem may be. We often see her around working diligently at both Loree and satellite sites, and she always offers to assist the supervisors in any way possible. She maintains a good attitude even under pressure and due to her helpful nature, fellow consultants really enjoy working with her. Congratulations, Marissa, and keep up the good work! {mj,ec}

Alex Smith

October 2014 Livingston Consultant of the Month (Fall Semester)

Alex is new to our Livingston lab team, but has proven to be one of our most hardworking consultants. He is brimming with initiative and can always be found helping out wherever possible, even to the point of volunteering for special projects around the lab. Alex also stands out for his top-notch customer service skills; ensuring that any potential problems are completely solved and that all patrons are satisfied. Aside from his helpful nature and positive attitude, Alex's vast experience with many types of equipment, especially projectors, AV, and even electrical wiring has been extremely helpful. All in all, he has shown us that we can expect great things from him. Please join us in congratulating Alex Smith on being named a Livingston Consultant of the Month for October 2014! {mm,lw}

Spring 2015 Help Desk Consultant Achievement Award (Spring Semester)

Alex Smith, or as he likes to go by in the Help Desk, Ezra, has worked incredibly hard this past semester and we are very honored to have him as the Level 2 Consultant of the Semester for the Help Desk. He loves to be at the front station and assist anyone who comes into the Help Desk with a problem. He is personable with both his fellow employees at the Help Desk and whoever comes in and needs assistance. He is also willing to help out his fellow employees when there is a high call load and whenever he gets the chance he is reviewing tickets. Advice he would like to give to his fellow employees is to always try and learn more and ask lots of questions. In his spare time Ezra is involved with a few different clubs at Rutgers including running the board game club and he also runs a movie studio. If he could be any sea creature he would be a dolphin so he could glide through the water with ease. We would like to thank Ezra for being a valued member of our team. {sm}

October 2015 Help Desk Consultant of the Month (Fall Semester)

Ezra has been an invaluable member of the Help Desk ever since he started here in the Fall of 2014. Last semester Ezra won the Spring 2015 Consultant of the Semester award and he is still keeping up the hard work. Recently, he has become certified for escalation and with the new responsibilities Ezra has diligently gone through the Network Escalation queue and made sure that each ticket was properly tagged and diagnosed correctly. He consistently steps up and completes extra tasks such as advanced trainings. Additionally he brings valuable insight from his experience as being both a Help Desk Network Support Certified Consultant and as a Lab Supervisor. Ezra is more than eager to give advice to fellow Consultants to resolve the most difficult of issues. Join us in congratulating Ezra as the October 2015 Network Support Consultant of the Semester. {ah}

Bryan Smith

November 2018 College Avenue Consultant of the Month (Fall Semester)

Bryan is a first semester consultant here at the College Avenue Computing Labs. Despite being new to our organization, Bryan has proven himself to be few and far between. Bryan earned his ResNet Dispatch certification back in July, showing us that he has been an eager employee from the start. He works both regular consultant shifts and Dispatch shifts, demonstrating his versatility on the job. While on shift, Bryan is an approachable consultant with not only great customer service skills, but strong technical knowledge as well. Regardless of the issue, Bryan is able to handle it using the resources at hand. You'll never catch Bryan missing his rounds or skipping out on cleanings - even when he has to walk to the Art Library in the pouring rain! He is always there to offer a helping hand when it comes to unloading paper, or delivering supplies to other sites. Bryan is a second-year student, who is majoring in Industrial Engineering; Outside of OIT, he is actively involved with RUSA and the Engineering Governing Council. He also enjoys hanging out with his friends, oftentimes getting together to play basketball or football. We are grateful to have Bryan as one of our consultants, and we cannot wait to see where the next few years take him! It is our pleasure to present you with the Consultant of the Month Award, congratulations Bryan! {mo}

Chi (Steven) So

October 1999 Busch Consultant of the Month (Fall Semester)

The management team is impressed by Steven's diligence when performing his duties, his professionalism and his initiative to go the extra mile evidenced by his thorough cleaning of the consultant station. We see that he does his job with much dedication and care and we truly appreciate these efforts. {ag}

Eric Somers

April 2010 Help Desk Consultant of the Month (Spring Semester)

Eric began working for the Help Desk in September 2009 as a part of the College Work Study program. He did so well in that capacity that he has recently been hired as a Help Desk Consultant and will continue working with us in the upcoming academic year. Eric is a diligent worker and is always eager to answer users' questions. Eric writes very detailed tickets which is greatly appreciated by his supervisors. He is majoring in Chemical Engineering and plans on graduating in May 2013. In his spare time Eric enjoys skating, playing the saxophone, playing soccer and fixing his old Mustang. We would like to congratulate Eric on earning Consultant of the Month for April 2010. {tb}

February 2012 Operations Consultant of the Month (Spring Semester)

Eric Somers began working for Operations in the Spring of 2010. Since then he has proven himself a capable and reliable consultant. He is a hard worker and strongly plows through his work, promptly replying to emails and notifying system administrators of issues as they arise. Eric's relaxed attitude and easy-going personality immediately puts his co-workers at ease and brings fun to the workplace. It also certainly helps during the stressful situations we can encounter. Eric originally began working for the Help Desk in the Fall of 2009 and has since also worked as a dispatch consultant and currently works with ResNet Office as well. He is a Chemical Engineering Major and science aficionado that plans to graduate in May 2013. In his free time Eric enjoys surfing the Jersey Shore, working on machinery, and playing his saxophone and harmonica. Congratulations Eric, on being named Operations Consultant of the Month for February 2012. Keep up the good work! {jw}

Young Dae Son

April 2002 College Avenue Consultant of the Month (Spring Semester)

In his time at CAC, Yong Dae Son has consistently exhibited all the qualities of a model consultant. Dae is one of the most dependable and helpful consultants at CAC, often offering to restock the labs with supplies. At all times professional, he never hesitates to help a user in distress. He is a capable and resourceful worker whose technical competence is reflected in the quality of help which he offers users. Never letting a question go unanswered, Dae works hard to find solutions to questions with which he has little or no experience. His friendly demeanor makes for an pleasant work atmosphere. He can often be found joking around with fellow consultants and members of the management staff. Dae's great attitude and customer service skills are greatly appreciated by everyone at College Avenue. Congratulations Dae! {mm}

Kevin Song

April 2012 College Avenue Consultant of the Month (Spring Semester)

Kevin is one of our most veteran consultants here at the College Avenue Computer Lab. He sets the standard for consulting on the College Avenue Campus. He is always willing to go above and beyond to help out his fellow coworkers. Kevin is constantly on his feet during high utilization periods making sure the computers and printers are working properly. Furthermore, he is the first to volunteer to work at a short staffed location. Kevin will always crack a smile and say hello when he sees you. CACC management is grateful to have someone who really cares about the overall operation of the lab. Kevin you are certainly deserving of this award. We look forward to working with you more in the semesters to come. {bo}

September 2012 College Avenue Consultant of the Month (Fall Semester)

Kevin joined us in the Fall of 2010 and has consistently proven himself to be one of our best hires. When he's working in the lab, he exhausts all avenues in order to provide patrons with the best possible experience. He has regularly shown a level of dedication to the lab that goes above and beyond. His focus on patrons is just as high when he is out on a ResNet call. He is tirelessly dedicated to fixing any and all issues patrons have in their dorm, and is a ResNet consultant that CACC is proud to call its own. This is why we are happy to declare Kevin Song as the ResNet Consultant of the Month for September, 2012. {bf}

Fall 2012 College Avenue Consultant Achievement Award (Fall Semester)

Kevin has been one of our most exemplary consultants on College Avenue. Kevin is always doing his rounds and keeping management informed about lab operations. When Kevin is on shift, he is always the first person to be walking around making himself available to patrons. He is the epitome of consistency because he is always there when you expect him to be. Kevin strikes the balance between managing his school work and putting in hours at the lab. As one of our ResNet Dispatch consultants, Kevin has handled a large amount of our Dispatch tickets with relative ease. Kevin certainly raises the bar for how to be successful consultant for NBCS. The CAC Management team is proud to have such a well-rounded individual on our staff. We hope that other consultants strive to attain the customer service and technical knowledge that Kevin possesses. It is for these reasons we are proud to announce Kevin Song as College Avenue's Consultant of the Semester. {bo}

Polina Sorkin

February 2005 ResNet Consultant of the Month (Spring Semester)

A ResNet employee for three years, Polina has consistently demonstrated both customer service and technical knowledge above and beyond what is expected. Polina is exceptionally responsible in the Support Center, arriving promptly for her ResNet office shifts and sometimes taking questions for HD consultants before even taking her coat off. When a Help Desk consultant requires further network troubleshooting, Polina is often the first member of the team to take the question. Not only does she tackle the issue, she explains the solution to the HD consultant with a respectful, positive attitude. This sort of behavior helps facilitate the smooth transfer of information between Help Desk and ResNet. When in the field, Polina's troubleshooting skills are impeccable, drawing on her advanced knowledge of networking, operating systems, associated software, and unmatched resourcefulness. These characteristics make Polina a very autonomous consultant, but she never hesitates to follow up with her Area Coordinator and Assistant Area Coordinator, reporting concerns or simply keeping the lines of communication open. Although usually found delivering to users the good news of a restored Internet connection, Polina is also skilled at dealing with situations involving the distraught or over-emotional user. She has frequently gone above and beyond the call of duty to empathize with such users. It is because of her continued dedication, positive attitude, and exemplary technical and customer service skills, that we are happy to recognize Polina as the ResNet Consultant of the Month. {js}

Emel Soybakisli

February 2001 Livingston Consultant of the Month (Spring Semester)

Emel is courteous when helping users solve their problems. She takes the necessary time to fully help a user understand the issues they are having and diligently works to resolve them. Emel displays an eagerness to learn new things and a willingness to search for answers. Congratulations and keep up the good work! {lw}

Jonathan Sparrow-Hood

February 2012 Busch Consultant of the Month (Spring Semester)

Jonathan is one of our most driven consultants. Jon has been an extremely diligent and hardworking consultant ever since he joined the team. BEST Lab has gone through several improvements during its short life, and several of the changes are the result of suggestions from Jon, among others. His outstanding efforts to help improve BEST lab have increased efficiency and contribute to the smooth operation of the lab. Jon is always quick to inform us of any issues that arise or shortcomings we may have in the lab, and can always be found working diligently at the instructor computer or consultant station. We only hope one of our BEST consultant's qualities will share his talents at other sites! Jon is exceptional when it comes to customer service and is always sure to help patrons in a professional manner. He has a friendly and outgoing attitude. Whenever he is working, people are sure to be greeted with a warm smile. Congratulations, Jon, on being selected as Consultant of the Month for February! {wc,ad}

Martelle Spiewak

March 2011 College Avenue Consultant of the Month (Spring Semester)

The persona of warmth, energy and dedication Martelle brings to each shift she works at the lab is truly exceptional. We can always count on her to be on time to early opening shifts and to have a smile on her face. Her readiness to assist students, faculty and staff goes hand in hand with her determination to follow through with any issue that might require extra effort in order to reach a solution. Martelle is resourceful and she takes a personal interest in helping her fellow consultants as well as customers. Despite rigorous courses and considerable class work, Martelle always has a present mindset and she's happy to be at the lab. Her positive attitude inspires her coworkers and improves the atmosphere of the lab, behind and in front of the consultant station. Thank you for all of your hard work. Congratulations! {fs}

September 2011 College Avenue Consultant of the Month (Fall Semester)

Martelle's dedication and positive energy has not wavered since her first semester as a consultant! She continues to work many opening shifts and shows up early with a sunny disposition. Martelle's optimism is contagious. Not only does it inspire others, but it bolsters her excellent problem-solving skills. Martelle has been an asset in assisting to train the new consultants this semester. She sets a wonderful example and adds to the warm and welcoming atmosphere behind the consultant station. When issues come up in the lab, Martelle is the first to try to resolve them. She is also personable with students, faculty and staff alike. She keeps the supervisors informed and is always eager to learn new strategies to better assist patrons. Martelle takes a genuine interest in making sure everything runs smoothly during her shifts. We thank her for all of the hard work and sincere commitment! College Avenue would not be the same without consultants like Martelle. {fs}

Magdalena Spizewski

October 2015 Livingston Consultant of the Month (Fall Semester)

Maggi is one of our new consultants on Livingston, but it hardly feels that way. She has adapted to the work environment here with staggering speed. She is a go-to for tasks like paper delivery and has volunteered to take on many projects around the lab. Maggi has been having a perfect semester so far and never misses a beat. She puts patrons at ease with her optimistic attitude and pleasant demeanor. Her determined nature allows her to get to the bottom of the toughest problems and share her knowledge with her co-workers as well as her management team. We can always count on Maggi to take care of the lab and tackle the most difficult situations that may arise. Her unrivaled work ethic, wonderful personality, and extreme determination make Maggi an easy choice for Livingston Consultant of the Month for October 2015. We look forward to her continued efforts to keep Livingston running smoothly. Congratulations! {as,nh}

Magdalena Spizewski

Fall 2017 Livingston Supervisor Achievement Award (Fall Semester)

Maggi Spizewski was promoted to Lab Supervisor at the Livingston Computing Center in Fall 2017 and has continually impressed since. While she had the support of a Co-Lab Supervisor for a year; she was recently assumed that responsibility by herself. During her time as a Lab Supervisor, she has gone above and beyond all job required tasks. Her leadership skills helped her gain the respect of all of Livingston's consultants as well as the supervisory team. Her effective management, leadership, and organizational skills have proven useful countless times around the lab. Whether there is a large-scale event to plan, classes to teach, or patrons to assist, we can be sure that Maggi will handle any and all situations. When she is on shift, we can rest easy knowing that she will handle all situations that may come up with the highest level of professionalism. Additionally, Maggi has gone the extra mile and created a re-imagined plan for conducting Supervisor-in-Training interviews. The new plan helps us to know the candidates and ensure a much better interview process. As her managers, we have been very impressed with her insight and passion. Her excellent personality, remarkable management abilities, and her constant drive to improve the labs have earned Maggi the honor of being named the Livingston Supervisor of the Semester for Fall 2017. Please join us in congratulating her on this prestigious achievement. Congratulations Maggi! Thank you for all your hard work and we continue to expect great things from you! {nh,lw}

Akshay Sridhar

Spring 2000 Help Desk Consultant Achievement Award (Spring Semester)

Akshay has been with the Helpdesk since the fall of 2006 and he has been repeatedly noted for his exemplary poise on the phones and in person. Akshay has been very reliable and ultra responsible with his commitment at the HD - he puts in extra effort and works hard till the absolute last minute to make sure that someone covers his shift when he cannot. Akshay is enjoying his time at the Help Desk, and when he is not working or studying, he enjoys making music. Akshay is well known for having the best musical taste of any person at the HD. He is primarily a vocalist, and likes all forms of music, including progressive rock (You can check out some of Akshay's killer vocals at http://www.myspace.com/inthemidst). Akshay's favorite food is lasagna and his favorite book is "Wayside school is falling down" - he argues that it is just as funny today as it was the first time he read it as a child. Akshay is a BioMedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to practice medicine one day. {mk,av}

March 2007 Help Desk Consultant of the Month (Spring Semester)

Akshay has been with the Help Desk for about one year, and during that time his performance has been very impressive. He goes out of his way to help other people, and does not give up on a problem until it is resolved. When he is posed with a question he does not know the answer to right away, he always asks, and then makes sure he understands the ins and outs of the issue before reporting back to the user. Akshay has a great work ethic and has been repeatedly noted for his exemplary poise on the phones and in person. Akshay is a Biomedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to one day practice medicine. When he is not working or studying, he enjoys making music. Akshay is primarily a vocalist, and likes all forms of music, including progressive rock. Also, his favorite food is lasagna. Akshay has done a great job with the Help Desk this year, and we expect great things from him in the years to come. {jd,mk}

Spring 2007 Help Desk Consultant Achievement Award (Spring Semester)

Akshay has been with the Helpdesk since the fall of 2006 and he has been repeatedly noted for his exemplary poise on the phones and in person. Akshay has been very reliable and ultra responsible with his commitment at the HD - he puts in extra effort and works hard till the absolute last minute to make sure that someone covers his shift when he cannot. Akshay is enjoying his time at the Help Desk, and when he is not working or studying, he enjoys making music. Akshay is well known for having the best musical taste of any person at the HD. He is primarily a vocalist, and likes all forms of music, including progressive rock (You can check out some of Akshay's killer vocals at http://www.myspace.com/inthemidst). Akshay's favorite food is lasagna and his favorite book is "Wayside school is falling down" - he argues that it is just as funny today as it was the first time he read it as a child. Akshay is a BioMedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to practice medicine one day. {mk,av}

Fall 2008 Help Desk Supervisor Achievement Award (Fall Semester)

Akshay Sridhar joined the Help Desk as a consultant in the fall of 2006 and was promoted to Assistant Supervisor for fall 2007. Throughout his time with the Help Desk, Akshay has been a steady, reliable worker, performing his duties promptly and well, and this has served him well as an Assistant Supervisor. Akshay's work is overly appreciated by the CSq staff that work during his shifts - he readily helps out the consultants and he is more than willing to handle things that the CSq supervisors need help with. His major task throughout the semester was making sure the management team keeps up on their projects and tasks (including PTS) - this was a challenge that Akshay handled quite well. It is clear that Akshay truly enjoys helping people, whether they're consultants or callers. He is a Biomedical Engineering major and secretary of the Biomedical Engineering Society on campus. He hopes to be admitted to medical school after he graduates in 2009. Congratulations, Akshay! :) {cj,av}

Rana Srouji

September 2017 Help Desk Consultant of the Month (Fall Semester)

Rana joined the Help Desk in April 2016, and has since become an irreplaceable member of the team. Not only is she fully committed to assisting users, Rana loves to help wherever she can in the Help Desk. She is unafraid of tackling challenging questions, and cares for every user and consultant. Rana loves to make positive impacts in the lives of people she meets. For Rana, the Help Desk is a second family. She views every consultant as a member of that family, and makes those around her feel the same. Outside of working at the Help Desk, Rana is pursuing a major in Biomedical Engineering, hoping to design and improve the functionality of medical devices such as prosthetics. Rana is also heavily involved in extracurricular activities. She holds active memberships to the Biomedical Engineering Society, Engineering Governing Council, Society of Hispanic Engineers, and the Arab Cultural Club. These activities, her major, and her plans for the future reveal a passionate, detail-oriented, honest, and hard-working individual. We would like to thank you, Rana, for your outstanding efforts in the Help Desk, and look forward to your future accomplishments. {vm}

Patrick Stanger

September 2008 Busch Consultant of the Month (Fall Semester)

Although Patrick's new, he possesses the confidence and knowledge of returning consultants, among other things. He is a great addition to our staff. Patrick is always up and about fixing printers, helping patrons, and going out on ResNet calls. He's a very hard worker and can handle both ResNet calls and lab consultant duties with ease. Persistent in solving problems and consistent in his customer satisfaction, Patrick embodies the characteristics of the quintessential Busch consultant. People who have had a chance to meet Patrick would agree that he's a lot of fun to be around. His quiet demeanor should not be mistaken for shyness because he is always more than eager to provide an onslaught of answers to any question directed in the area of the consultant station. Patrick is really friendly and approachable and is one of Busch's shining consultants {lm,jb,ag}

Natalie Stanzione

September 2016 Busch Consultant of the Month (Fall Semester)

Natalie recently joined the Busch consultant staff this semester and has already made a great impression. She has taken to this job quickly, acquiring a strong command of the lab and her responsibilities, which rivals that of more seasoned consultants. She consistently volunteers to help out with any extra tasks, and is always friendly to both patrons and fellow consultants alike. Natalie has such a glowing presence and is a pleasure to work with, from early morning openings (to which she always arrives early) to late night closings. Her cheerful attitude is infectious, making any interactions with patrons or coworkers a positive experience. Congratulations on receiving Consultant of the Month for September! {mp,mac}

Brandon States

April 2006 Busch Consultant of the Month (Spring Semester)

Although he's quiet at times, Brandon is a terrific consultant. His air of confidence and permanent smile help make him rise above the crowd. When he is monitoring the patrons entering the lab, Brandon greets the hundredth patron with the same enthusiastic attitude that greets the first. Brandon brings friendliness and professionalism to ARC every time he is on duty. And when help is needed, he is never afraid to provide it. When he's not helping patrons, he can be seen joking and laughing with his fellow consultants or doing rounds to make sure that everything is in order. He's on top of problems when they come up with computers and always troubleshoots an issue as far as he can before informing management of the problem. These are just a few of the reasons why we selected Brandon as the April consultant of the month for Busch. {mn,jm}

Amani Steele-Ferguson

November 2016 Busch Consultant of the Month (Fall Semester)

Amani has consistently been a positive presence at Busch throughout her entire term as a consultant. Amani in the past two years has become an exceptionally reliable consultant whether it would be taking hard to cover coverages, becoming ResNet certified, and becoming certified to work at RBHS. Amani is a great, reliable and responsible consultants that we can always count on. Not only is she proactive and extremely reliable when it comes to her duties, but she also is wonderfully bubbly and radiates cheerfulness whenever she's at the labs. Congratulations on receiving Consultant of the Month, Amani! {cmd,mp}

Kenneth Stelmascyczyk

Fall 2003 Cook/Douglass Consultant of the Month (Fall Semester)

Ken is one of the newest members of our C/D staff but that has not stopped him from working hard and showing us his potential. He is a very proactive worker, always looking for something to do or someone to help. He has adjusted very quickly and quite nicely to the inner workings of the lab. {cg}

Dragos Stemate

March 2017 Cook/Douglass Consultant of the Month (Spring Semester)

When looking for a hardworking and dependable employee, Dragos is one of our go-to consultants. He is constantly seeking out opportunities to both help the supervisors and improve the labs, regardless of if he is on shift or not. One example of this happened over Winter Break when he helped us organize the break room and volunteered to carry many of the heavier items out to the dumpster for us. This hardworking attitude is not only reserved for the supervisors, either. Whenever a patron approaches him for help, he patiently guides them through any issues they may be having, and his friendly and personable nature helps to keep them at ease. Dragos never hesitates to strike up conversations with patrons who approach the desk, leaving them with both a smile on their face and a very positive customer service experience. A similar sentiment can be made in regards to his interactions with other consultants, as he always brings an infectious, upbeat attitude that never fails to brighten up the lab. We are very lucky to have someone as driven and enthusiastic as him around who is always willing to help out. We greatly appreciate the effort that Dragos has put into the labs, and are proud to announce him as the March Consultant of the Month. Keep up the amazing work! {ab}

Fall 2017 Cook/Douglass Consultant Achievement Award (Fall Semester)

Dragos Stemate is an exemplary consultant whom the Cook/Douglass labs are lucky to have! He is an incredibly hard-working individual who always gives one hundred percent, and it shows in everything he does. Dragos never fails to provide excellent customer service, because he is friendly, efficient, and proactive in making sure that patrons are always helped to the best of his ability. Even when dealing with stubborn and difficult patrons, Dragos remains upbeat and patient, helping to smooth over situations that otherwise could have very easily escalated. That same patience combined with his hardworking nature and willingness to go above and beyond, makes him very impressive at troubleshooting. He has helped fix several complicated issues, such as problems with printing on Rutgers Day. That particular instance also demonstrated his ability to remain level-headed in even the most stressful of situations. The fact that Dragos is a great consultant is clear to everyone who works with him, but the most memorable aspect of working with Dragos is how enjoyable it is. He is easy to talk to and has a great sense of humor, so shifts with him always seem to fly by. For all these reasons, we are thrilled to announce that Dragos is the Fall 2017 Consultant of the Semester. It is a well-deserved award - congratulations! {jk}

Katie Stewart

October 2002 Cook/Douglass Consultant of the Month (Fall Semester)

This month at Cook/Douglass we have chosen yet another newly hired consultant as our consultant of the month. Katie Stewart has shown a true commitment to the labs by always willing to help out whenever she can. Even though she is a very quiet person her presence is always known. Katie always takes coverage and and also finds time to help out with repair during her shifts. Always smiling and courteous to users, Katie has made the right start and we wish her continued success. {kt}

February 2005 Cook/Douglass Consultant of the Month (Spring Semester)

Katie has always been a performer here at Cook/Douglass. She was awarded Consultant of the Month on her second month as a consultant back in October 2002. To this day, Katie's work ethic still shines above the rest. Her technical ability has grown over the years and she has become a go to resource for her fellow consultants. Katie may be soft spoken but she certainly knows what she is talking about. This month, we are extremely grateful for her willingness to cover many of our open shifts. We are very proud to have Katie on our staff. Thank you for your continued hard work! {cg}

Maggie Stewart

Fall 2003 Cook/Douglass Supervisor Achievement Award (Fall Semester)

Maggie Stewart is one of the most fiercely dedicated supervisors CCF has ever seen. Maggie has very high standards for herself and others, and she takes tremendous pride in the work she produces. One look at the tutorials she has created or the records that she keeps and the amount of detail and thoroughness she puts into her work is impressive. Besides being meticulous in her work, she fills it with creativity and aestheticism. The webpages she has produced have been amazingly clever and beautiful, besides just serving their precise purpose. In contrast to her down to business attitude, Maggie is also behind much of the festiveness that happens around the lab. Besides decorating the lab for holidays, she's usually one of the ones behind other creative, morale-boosting endeavors. Maggie sometimes appears to be austere, but the way she deals with consultants and lab patrons demonstrates how compassionate she is. Her concern for treating the consultants fairly and consistently, combined with her genuine care for the lab and the consultants is evidence of her skillful leadership, her competency, and worthiness for being chosen the Cook/Douglass Achievement Award recipient. {ss}

Will Stoffers

November 2007 ResNet Consultant of the Month (Fall Semester)

Since joining ResNet as a field consultant in September of 2006, Will Stoffers proved himself to be a highly capable consultant. From day one, Will exhibited a high degree of troubleshooting and technical competency. Throughout his time with ResNet, he has demonstrated an ongoing commitment to providing excellent service to fellow consultants and customers alike. Since his promotion to the ResNet office, Will has continued to perform extremely well. He has consistently risen to meet the various challenges and demands of the job, and has distinguished himself as an essential member of our team. Will's attitude is extraordinarily positive. He has a great relationship with all the Support Center staff, and is well spoken and clear in his instruction to clients and other staff. Will is always attentive to the needs of Help Desk consultants while working in the Support Center - he often jumps to assist on a ticket before it is delegated. Congratulations Will, keep up the great work! {jr,bb,dh}

September 2008 ResNet Consultant of the Month (Fall Semester)

We are proud to present Will Stoffers as the ResNet Office Consultant of the Month for September 2008. Will is a 4th year mechanical-aerospace engineering student. He has consistently demonstrated excellence in his positions for the past two years, and this month was no exception. His top-notch technical skills and keen organization make for very efficient handling of tickets. Combined with his excellent phone manner, these facets allow for exemplary customer service. Will works well independently, but his easy-going manner and willingness to help are among the many reasons why working with him is such a pleasure. Congratulations Will, and keep up the good work. {ml,bb}

March 2009 ResNet Consultant of the Month (Spring Semester)

Will is a veteran member of the ResNet Office team who consistently demonstrates his knowledge and expertise on a regular basis. Will's intellectual curiosity leads him to ask smart questions, and gets him involved in staff discussions. During his free time, Will can be seen quenching his thirst for knowledge by researching topics on networking and computers. His work ethic and positive attitude in the office is an inspiration to his co-workers and supervisors alike. For these reasons and more, we are proud to award Will the Consultant of the Month Award for March 2008. May this shining beacon of hope gleam upon ResNet for years to come. Congratulations, Will! {rs}

Spring 2009 ResNet Consultant Achievement Award (Spring Semester)

There's very little new that we can say about Will that hasn't been said already in the three Consultant of the Month awards that he has earned, but that's part of the reason that he deserves the Consultant Achievement Award for the Spring Semester of 2009; all of his previous accolades are every bit as true now as they were when he first received them. All of us who work with Will know that he consistently embodies the best of Residential Networking – a combination of exemplary customer service and excellent technical understanding. He approaches every problem with a calm and considerate manner, no matter how difficult the problem may be, and is always ready to help others out. Because of his sense of humor and great attitude, he makes the Help Desk a better place to work; because of his knowledge and friendliness, he helps consultants and users through difficult issues. Will’s accomplishments are even more impressive when you notice that he has also been completing a mechanical-aerospace engineering degree and is an active member of the Rutgers ballroom dance team; he makes excelling at a variety of activities look incredibly easy. He will be graduating with a bachelor's this May and has been accepted into the Master's program at Rutgers - we look forward to working with him in the fall! For everything you've done, Will, thank you and congratulations! {sl}

Rebecca Strachan

November 2011 Cook/Douglass Consultant of the Month (Fall Semester)

Rebecca joined our consultant staff just this semester as a first year student and has been a wonderful addition to our team. Since her arrival this semester, she has taken many shift coverages and is always willing to help out a consultant in need. Becky uses her bright and cheery disposition to raise the energy levels when working with other consultants. Her positive attitude always puts everyone in a great mood. She is constantly volunteering to bake cupcakes and other delicious goodness for the office. We are so glad that she chose to work with us at NBCS. As such, we would like to congratulate her on being Consultant of the Month for November. {yp}

Keith Stratton

February 2011 Cook/Douglass Consultant of the Month (Spring Semester)

Keith is a great addition to the Cook/Douglass NBCS team. He joined our staff last semester, and has developed into a wonderful consultant. Keith is always very helpful around the lab, whether it is helping a patron or a fellow consultant. Remaining proactive throughout his shifts, he always stays on top of his tasks. Keith adds humor and a positive attitude to the work environment. He constantly brings smiles and laughter to those around him, and has proven to be a great asset to the labs. Congratulations Keith! Thanks for all your hard work. {yp}

Nikolai Streltsov

November 2009 Livingston Consultant of the Month (Fall Semester)

Nikolai has been working at the labs since 2008, and in that period of time we have always found him to be a reliable and helpful consultant. He is technically proficient and when asked difficult questions he tends to provide answers that are somewhat complex but always show an understanding of the things being discussed. On more than one occasion he has helped troubleshoot, diagnose, and solve very complex computer hardware problems. He does a good job of taking that technical knowledge and breaking it down as necessary when assisting patrons. In addition to all his technical skills, Nikolai remains friendly and courteous when helping patrons. I have never seen him leave a problem unsolved with a patron, and he continues working to find solutions even if the patron has already left. To top it all off, he always volunteers to help us out, whether it be by covering a quick gap in the schedule or simply helping move paper around the cabinets. Congratulations on being named a Consultant of the Month for November 2009. Thanks for all the great work! {ms,lw}

Chandler Stryker

February 2017 Busch Consultant of the Month (Spring Semester)

Chandler joined our Busch staff in Fall 2014 and is part of the core team of consultants that are incredibly reliable and essential to our roster. He has been proactive in troubleshooting lab issues, covering shifts for fellow consultants, as well as volunteering as the extra hand for any big projects. Chandler is especially helpful when new consultants are assimilating to the labs and always approaches work with a great, hardworking, dedicated attitude. This past month in particular, Chandler had to handle an issue at the RBHS lab where both printers were down and a frenzy of patrons needed their print jobs. Chandler not only handled the situation professionally, but with an empathetic and upbeat attitude. Congratulations on the much deserved Consultant of the Month for February, Chandler! {knt,mp,mwa,cmd}

Megan Sturdevant

February 2000 College Avenue Consultant of the Month (Spring Semester)

Megan has worked for CCF for less than a year and has exceeded all expectations. Her technical knowledge and customer service abilities allow her to resolve issues in a focused and professional manner. She enforces policies and procedures, even under the most difficult circumstances, and maintains a positive attitude with users and staff at all times. Megan is an exceptional consultant and sets a great example for other consultants to follow. {el, jg}

Fall 2000 College Avenue Supervisor Achievement Award (Fall Semester)

In her first semester as an Assistant Lab Supervisor, Megan has smoothly transitioned into her new role. Megan has been keeping up with the challenges of being in charge of the CAC labs' constantly changing schedules. In times of crisis, Megan has always kept a calm, level head and has been able to deal with lab problems with tact. Her dedication to daily lab operations is shown through her hard work in keeping the labs running smoothly and keeping consultants informed about scheduling changes and available shifts. Megan also kept close track of consultants' status when coverage was taken. Megan always gets her work done in a timely manner and never needs reminders about what needs to be completed. She always has a pleasant, cheerful attitude and gets along well with her fellow supervisors and consultants. Megan's work this semester actively supports the Mission, Vision, and Values of this organization, and we are happy to have the opportunity to work with her. {wl, jg}

Tracy Sun

April 2015 Cook/Douglass Consultant of the Month (Spring Semester)

Tracy consistently goes the extra mile in any task she completes. She always has a friendly smile to go along with her positive attitude and is always willing to help out around the labs. She is proactive in helping patrons and keeps a friendly tone even in the most frustrating of situations. Tracy always goes above and beyond to say hi, both at and outside of work. Overall, it is Tracy's friendly attitude and hardworking nature that makes her one of Cook/Douglass's best consultants. This is why it is a pleasure to award Tracy with Consultant of the Month award for April 2015! Thank you so much Tracy and keep up the great work! {sr}

October 2015 Cook/Douglass Consultant of the Month (Fall Semester)

Tracy has consistently been one of our best consultants. She is friendly, enthusiastic, and somehow manages to make everyone around her smile, meaning that working with her is always enjoyable and seeing her outside of work is always a nice surprise. This semester Tracy has been especially helpful with our newer consultants. Whenever she is working at Loree the supervisory team can be confident that the new consultants she is working with have an amazing role model and teacher. And even though she has been working with OIT for over a year now, Tracy is always eager to learn something new and she never stops asking questions. If she is unsure about how to do something, or thinks she isn't doing something properly, or wants to know how to handle something better, she asks. And so she is constantly improving. For these reasons it is our pleasure to award Tracy Sun Cook/Douglass Consultant of the Month for October 2015. Congratulations Tracy! {jk}

Amy Sunderhauf

November 2005 Cook/Douglass Consultant of the Month (Fall Semester)

In her first few months with us at CCF, Amy has consistently gone above and beyond her duties as a consultant. Her mere presence in the labs provides a very friendly atmosphere for both lab patrons and other consultants. Amy's inquisitive nature has allowed her to quickly understand and master lab essentials that keep the labs on Cook/Douglass running efficiently. With a constant smile on her face, she happily assists users with a positive attitude, regardless of the situation. We would like to congratulate Amy Sunderhauf for being chosen as a Consultant of the Month. {lr}

Fall 2005 Cook/Douglass Consultant Achievement Award (Fall Semester)

Amy Sunderhauf has been an excellent addition to the Cook/Douglass staff. She has excelled in all aspects of consulting considering the fact that she has only been here for one semester. She has managed to place many patrons at ease through her friendliness and professionalism. She has shown a high interest in increasing her technical acumen through taking training classes and inquiring over any unfamiliar platform. If a patron approaches Amy with a topic that she might not know too much about, she will do all she can to assist them and will not turn anyone away. The end of the semester is always a hectic one, for both patrons and consultants alike. Even during this time period, Amy is one that we can depend on to ensure the smooth operation of the labs. Overall, Amy makes the labs a more enjoyable place for patrons and consultants alike through her sunny disposition and sense of responsibility. If ninjas ever invade the labs and threaten to take the color printers away, we know that Amy will be right at the front fighting against the invading horde. Congratulations, Amy! {lc, lm}

Lindsay Sweeney

Fall 2014 College Avenue Supervisor Achievement Award (Fall Semester)

Since being promoted to Assistant Lab Supervisor in August 2013, Lindsay has been an important member of the College Avenue staff. She is usually the first to tackle any issue that arises in the lab during her shift. Lindsay is always the quickest to answer the phone or reply to an email with enthusiasm. This can be seen in her emails which contain a warm and friendly tone. Due to recent staff departures, Lindsay has almost single-handedly taken on the daunting task of computer hardware and software troubleshooting in our labs. In addition, Lindsay has quickly fostered a great working relationship with Net Ops. It is quite honorable that she has seamlessly met the challenges of being a Repair Supervisor while being asked to take on additional areas of responsibility. When Lindsay is not troubleshooting a computer or printer, she is hard at work making sure all of our signs remain informative and laminated. She has been very proactive in ensuring the signs posted at our five locations are helpful, accurate, and conform to the standards and goals of the Labs' Sign Team. Lindsay's design efforts do not end there. She is currently working on the Coding Committee as one of the user interface designers for tools we hope to use in the Labs. One of Lindsay's greatest attributes is her willingness to provide a helping hand to her coworkers. She frequently covers open supervisor shifts in a pinch. She has volunteered on many occasions to come in early or stay late to oversee a project or handle odds and ends before they slip through the cracks. Lindsay's involvement in committees goes beyond design. Her main area of expertise is consultant training. She worked very closely with other supervisors last spring and summer to establish a more effective learning experience during summer training. In addition, she has taught a Continual Training class each semester with quite favorable feedback. We are proud to announce to the SC Supervisors and staff that Lindsay Sweeney is College Avenue Computing Center's Supervisor of the Semester! Congratulations Lindsay! {bo}

Matthew Swern

March 2006 ResNet Consultant of the Month (Spring Semester)

Matthew has been working for ResNet since the fall 2005 semester, and joined the ResNet office staff in January 2006. Matt is a fast learner who is always professional in his interactions with users and staff. He is meticulous in problem solving and in following ResNet procedures during troubleshooting and when addressing user issues. Matt is motivated to provide the highest level of service for users, and has done an excellent job during his time with ResNet. {jw,js,bm,ok}

Liz Swern

April 2011 College Avenue Consultant of the Month (Spring Semester)

This is Liz's second semester at the College Avenue Computer Labs. Liz has earned herself a great reputation with the supervisory staff. Supervisors have grown to depend on Liz to open remote sites multiple days a week without a single worry. This is even true during inclement weather. Liz's technical knowledge has vastly increased from the beginning of the year, due largely to her initiative to learn and volunteer for extra shifts. Her outstanding customer service skills have made Liz a formidable consultant and a valuable asset to the College Avenue Labs. Liz's friendly demeanor and near permanent smile are a welcome site to see behind any consulting station, for both patron and fellow consultant alike. It is great having Liz as a consultant and even greater being able to honor her as the Consultant of the Month! {pc}

Anisah Syed

March 2006 Cook/Douglass Consultant of the Month (Spring Semester)

We are pleased to name Anisah Syed as a Consultant of the Month for the Cook/Douglass campus. Currently completing her second year with CCF, Anisah continues to treat everyday as enthusiastically as her first. Her outgoing personality ensures that users will have an exceptional customer service experience in the lab. When Anisah is working, one can be assured that the lab is running efficiently. Always asking for additional tasks to complete, Anisah surely goes beyond her job duties. Congratulations Anisah, your efforts are truly appreciated. {ljr}

Shahrukh Syed

March 2015 Livingston Consultant of the Month (Spring Semester)

Shahrukh has proven himself to be a dependable and committed member of our staff. We highly value employees who are proactive and Shahrukh exemplifies that characteristic on a daily basis. Since starting in the Fall, he has earned these endorsements with his tenacity toward dealing with problems, courteous attitude towards patrons and ability to work well with coworkers and supervisors. His consistency has improved drastically and he has made it a point to improve his performance and ask for opportunities to develop as a consultant. He's been able to stay late and take several tough coverages which have helped the lab. Shahrukh has stepped it up substantially and continues to contribute to the lab in many positive ways. For these reasons, we congratulate Shahrukh Syed on being named a Livingston Consultant of the Month for March 2015! {ctc,lw}

November 2015 Livingston Consultant of the Month (Fall Semester)

Shahrukh has been working with us for a little over a year now and has developed into quite a consultant. He has been going above and beyond in his job and we have really noticed his effort. He has proven to be a very reliable and hardworking. He is always willing to help out not only patrons, but his fellow coworkers, whenever there is a need. Shahrukh also volunteers to help with tasks, like delivering paper to other sites. He also volunteers to help supervisors with little projects whenever he is able. He has also displayed exceptional customer service skills by handling difficult situations with patrons in a professional and friendly matter. For these reasons we really feel like he deserves to be named a November 2015 Consultant of the Month for Livingston. {wt,lw}

Romaisa Syed

October 2018 Livingston Consultant of the Month (Fall Semester)

As a veteran consultant, Romaisa is always reliable and attentive. You can always expect to find Romaisa helping a patron out in the labs or tending to one of her consultant tasks. She is our eyes and ears at our satellite sites and always reports to us whenever there is an issue. This month she was especially proactive about the upkeep and cleanliness of our Plaza Lab and made sure that the lab was running smoothly and up to standards. Newly ResNet certified, Romaisa also demonstrated her desire to learn more on the job. She is continuing to learn the ins and outs of ResNet on her walk-in shifts and we are glad she took the initiative to get certified. Not only is she an excellent consultant, but she is also a great co-worker, interacting with her fellow consultants and supervising staff and always volunteering to assist others with tasks. She is always willing to lend a hand and provide help to whomever she is working. Thank you for your hard work and dedication to the job. Please join us in recognizing and congratulating Romaisa for her outstanding performance as she is named a Livingston October 2018 Consultant of the Month! {am,lw}

Joseph Szabo

February 2000 Busch Consultant of the Month (Spring Semester)

Joe consistently approaches lab patrons when they are in need of help at their workstations. Not only does he help the users, but he also helps out his fellow consultants with their questions. In addition, he performs his consultant duties to the fullest - especially, cleaning, stats and reporting down machines. We commend Joe for his supportive attitude and excellent job performance. {av}

Joseph Szabo

September 2005 College Avenue Consultant of the Month (Fall Semester)

Over the past month, Joe has stood out as one of the College Avenue Computing Center's top consultants. Joe has displayed unparalleled initiative, taking on important tasks long before supervisors approach him. He also stood out by effectively and professionally handling challenging patron issues. Joe is always punctual and takes rounds more often than the mandated 15-minute basis. He is upbeat and happy to help patrons early in the morning as well as late at night. We are overwhelmingly pleased to have Joe on our staff and look forward to working with him in the coming months. {sk, lw}

Robert Szczepaniak

September 2007 Busch Consultant of the Month (Fall Semester)

Bob is one lean, mean, consulting machine. When Bob is on duty, no one has to worry; everything is always taken care of. From the hustle-bustle of the mid-afternoon, he has proven to be sharp, flexible and calm--and never forgets to smile and be (extremely) friendly. Bob is one of our newer consultants, hired in March, but you would never know it. He spends the start of each shift looking out for the new consultants, helping guide them through work. He has such a great attitude and he is a great teacher. Even in the face of potential crises, Bob remains calm and directs patrons accordingly. It is always a pleasure working with Bob. He works thoroughly and efficiently, and the supervisors rely on him for everything. Bob does not shy away from any tasks, and he often offers to do things most consultants shy away from. The Busch labs are a better place because of Bob. Congratulations and thank you! {yt, kp, wll}

Fall 2007 Busch Consultant Achievement Award (Fall Semester)

This man is deserving of a mountain of praise, and we will try our best to do that. But to encompass in a few sentences what Bob means to us would be impossible. Bob is an example for everyone, not just consultants, or NBCS in general. He does his job impeccably, and conducts himself in a way that garners respect. Sometimes you wonder if anything brings him down, because he's always on top of things and in great spirits, no matter what else is going on in his life. Bob may have a crazy netid that is hard to type in just right, but he has time and time again proven himself not only to be reliable and responsible but helpful in numerous ways. It's hard to keep track of how many times we were in a crunch trying to find someone to work an emergency coverage and he volunteered to take it. There have also been multiple occasions in which he offered to lug the heavy, hard-to-steer, paper cart to LSM, once even during a downpour even when he easily could have left it for another consultant to do. Bob is always the first one to volunteer to do anything, and he always ensures that it gets done in the best and most efficient way possible. He is one consultant whom we can always rely upon to stay on top of everything in the lab, and is usually the first to notify us if anything is wrong. In the beginning of the semester, he helped train many of the new consultants, which is amazing since he himself only joined our staff in late spring. You would never know it, since he knows everything about the lab, inside and out. No matter what task Bob is working on, he always does an excellent job. He is the nicest person and he really takes the time to help out patrons. He always follows up on issues and will ask questions so he knows what to do if the situation occurs again. Bob is a very dependable consultant and ARC couldn't survive without him opening four days a week! All in all, Bob has been an excellent consultant and has more than sufficiently proven that he deserves to be THE BUSCH CONSULTANT OF THE SEMESTER! {dk,yt,kp,wll}

Jeff Sze

October 2008 Busch Consultant of the Month (Fall Semester)

Jeff is one of ARC's great assets. Regardless of how busy the lab is, Jeff is always ready and prepared to assist any patron with any problem they may be having. He's very knowledgeable when it comes to lab policies and procedures even to the point that even seasoned consultants are comfortable going to him if they are unsure about something. Jeff is such a polite young man. Jeff is simply a solid consultant throughout all facets of the job. He fulfills all of his duties consistently. Parents love him, and so do we. Jeff keeps himself busy with helping patrons, and frequents the supervisor office looking for lost & found items. He has been spotted on numerous occasions visiting the lab when he's not working (a sign of a true ARC-ite). Additionally, Jeff stepped in to work one of the ResNet dispatch shifts and was quickly up to speed. This award is long overdue for such an outstanding consultant. Jeff is a consultant that both supervisors and consultants know that they can count on. He is trustworthy, hard working, and knowledgeable - three qualities of a great consultant. {kp,wc,bt,lm}