NBCS Student Staff Recognition Program
Previously Honored Consultants – S
Christian Saladores
November 1999 Cook/Douglass Consultant of the Month (Fall Semester)
Chris is consistently a good consultant. He is always polite and as helpful as possible. Chris also helps the functioning of the lab by taking coverage. Often he is helping out off duty when emergency coverage is needed and willingly covers the open shifts. {ss}
Maliha Samad
September 2002 Cook/Douglass Consultant of the Month (Fall Semester)
When Maliha managed to calm down an angry mob of users who wanted their passwords changed during a lab outage she made the right start to the semester. The amount of effort she puts into solving any user problems is exemplary, and is a model for all consultants. She makes every effort to learn more about the job from fellow consultant as well as from following the supervisors and learning how they manage users issues. Keep up the good work Maliha.{kt}
Angelica Sambat
September 2006 Busch Consultant of the Month (Fall Semester)
The phrase, "Let's be friends" should be attached to Angelica's name because that is just how she is. There isn't a day when you find Angelica with a frown on her face. She is friendly and outgoing to fellow coworkers as well as fellow lab patrons and with her friendly personality, patrons feel at ease as she works towards helping them with their problems. She actively enforces lab policies and braves tough weather conditions just to take statistics at Library of Science and Medicine (LSM). She is always on the look out for ways that the lab can be improved for both consultants and patrons, and she isn't afraid to share those ideas with the management team. Her positive attitude, diligence, and not to mention, quirky sense of humor, is why Angelica is the Busch Consultant of the Month. [ec, kp, jp, mb]
Vinay Sanapala
September 2004 Busch Consultant of the Month (Fall Semester)
Vinay has been, since his being hired mid-semester last year, an excellent consultant. He is always willing to help people - lab patrons and coworkers alike. In an effort to constantly improve his consulting abilities, Vinay always makes sure that he finds an answer to any question asked of him. Also, recently he has helped out ARC by randomly showing up in the lab and taking emergency coverage. Keep up the good work, and keep taking those emergency coverages. {jf-w}
Spring 2005 Busch Consultant Achievement Award (Spring Semester)
Every consultant brings something new to the sites where they work and Vinay is no exception. He has not only helped out the labs by taking coverage to make sure all of our shifts were covered, he also brightens the day of anyone that works with him. Vinay always has a smile on his face and always takes the time to make sure that the patrons in the lab and the people he works with smile when they are around him. His attitude is contagious. Vinay is also a well rounded consultant, making sure that he is familiar with the software available to the patrons of any of the Busch labs: ARC, LSM or the DML. However, it goes beyond what Vinay does as a consultant that makes him special. Vinay is one of those rare instances of a person that makes everybody around them better at what they do. He keeps the mood light and cheerful with his pseudorandom quips about philosophy and life, trying his best to make everybody happy. He is everybody's biggest cheerleader, maintaining an excellent relationship with everyone he works with, helping fellow consultants and supervisors alike in their scholarly endeavors in addition to their work related questions. Vinay Sanapala is not just an extraordinary consultant: he is also an extraordinary friend to everyone working in the labs and all of us are lucky to be working side by side with him and his infectious outlook on life. All of these qualities make Vinay a worthy recipient of this award. Thanks Vinay for a doing such an excellent job! We are honored to have you as the Busch Consultant of the Semester. {mnb,jl}
Jordan Sanders
October 2003 Livingston Consultant of the Month (Fall Semester)
Jordon is also a new employee in his second semester working for the Livingston Computing Center. Jordan has been helping out his fellow consultants on numerous campuses taking shift coverages and assisting managers with special projects. He has a truly extensive technical knowledge and puts it to good use in answering the many questions that come his way. Jordan also has an exceptional knack for customer service which has helped earn him this recognition. Please join us on congratulating Jordan as our consultant of the month for October.
February 2004 Help Desk Consultant of the Month (Spring Semester)
Jordan joined the Help Desk in the fall of 2003, during which time he also worked at the Tillett Hall CCF. He later joined the ResNet staff, in addition to his recent appointment as Help Desk Senior Consultant. His troubleshooting and ticket documentation skills are exemplary. Jordan is smart, fun to work with and always displays an upbeat, positive approach to work. "Working at the helpdesk has been a wonderful experience for me in that it combines my primary interests and puts me in the company of like-minded but still unique individuals," he said. Born in New York City and later migrating to Connecticut, Jordan is a third year student at Rutgers College, pursuing a double major in psychology and sociology. Jordan spends his time away from Rutgers working as a director at a local summer camp, teaching outdoor living/camping skills. He also enjoys mountain biking, hiking and technical theater, and sampling new cuisine in his free time. Way to go, Jordan! (jba)
Spring 2004 Livingston Consultant Achievement Award (Spring Semester)
Jordan has proven himself to be a consultant dedicated to providing superb customer service to users of the computer labs. Anyone who consults Jordan can not only count on getting answers, but also on being highly satisfied by the sincere and professional manner in which Jordan gives assistance. Jordan's dedication, however, does not stop at the user level. During his year with the Livingston Computing Center, Jordan has maintained a high level of job performance; by fully understanding his role as a consultant, Jordan keeps himself well aware of the lab during his shift and takes a proactive approach in ensuring that any issues that arise are taken care of. Furthermore, Jordan's amicable personality is well received by coworkers and management alike. This combination of excellent technical ability and customer service, as well as his positive attitude toward his duties, has made Jordan well deserving of Livingston's Consultant Achievement Award. The LCC Management team would like to congratulate Jordan on earning this recognition! {af}
Fall 2004 ResNet Consultant Achievement Award (Fall Semester)
Jordon is diligent with his work and takes the lead on many of the more difficult and complicated problems that arise at ResNet. He often comes up with ideas and ways to research technical issues, and communicates well with others. He shows a lot of initiative by taking on the tough problems, and follows through on his research and sharing the results of his work with the group. Jordan handles calls to the Support Center about virus and spyware related issues with clients' computers. He has a solid phone manner and works very well with Help Desk staff. He has been a big help to the ResNet technical manager on student DHCP lease problems. Jordan also works to maintain lines of communication with the field staff on his campus, and works well with the other coordinators at ResNet. Jordan has worked extremely hard this semester and been so helpful to all of us in following up on problems and issues that have come up, while always maintaining a positive attitude. He exemplifies the kind of customer service ResNet strives to provide, while providing motivation and leadership for others in the group. {av,bb,jh}
Fall 2005 ResNet Supervisor Achievement Award (Fall Semester)
ordan has been a ResNet supervisor since September of 2004. He began as the Assistant Campus supervisor of the College Avenue campus, and was promoted to the Campus Supervisor of the CAC in August of 2005. Over both the summer and the fall semester as Campus Supervisor, Jordan performed his role with enthusiasm and passion. He is hard working and professional, and always makes himself available to help his management, co-workers, and consultant staff at ResNet. Jordan actively participates in committee work at ResNet as well as projects involving other NBCS groups. He helps develop and teach ResNet training sessions, and is always willing to help out with any projects other staffs are working on. If anyone is unable to participate in a project, Jordan is the first to say "what do you need me to do - I'll take care of it." In addition to his own work, Jordan often helps out by reminding staff of upcoming deadlines, and making sure those deadlines are met. He provides leadership not only to his subordinates, but also to his peers. Additionally, Jordan works very hard to help the Help Desk consultants understand Residential Networking, and how to resolve problems users call the Help Desk about. He is patient and always willing to teach others what they need to know in order to perform their job well. To that end, Jordan has worked with the ResNet programmers over the last few months to develop a new knowledge base for the Help Desk consultants to use, and worked very hard to ensure that all information in the knowledge base was accurate and easy to understand. Jordan is an exceptional supervisor and ResNet employee. We are delighted to select him as the Supervisor of the Semester award for Fall, 2005. {jh,av}
Siddharth Sanghani
February 2004 College Avenue Consultant of the Month (Spring Semester)
Every time that Sidd comes in for his shift, he always has a smile on his face that puts both users and consultants at ease. Ask any of the consultants that he works with and they will tell you that Sidd's cheerful and friendly nature makes the lab a much better place to work. The fact that he is always on top of his consultant duties and on the lookout for any way to help his fellow consultants and the management team is a big part of why he has been a pleasure to work with for everyone in the labs. Siddharth was also very helpful during our recent user survey drive, encouraging every user who walked into CACC to take a few minutes to give us some feedback on the labs. It is due in large part to consultants like Siddharth that that most of the feedback we got was so positive. {ok, sk, ny, mk}
Michael Santangelo
February 2004 Livingston Consultant of the Month (Spring Semester)
Michael has been a consultant in the labs since September of last year. In that time he has proven himself as a hardworking and dedicated staff member. Michael is never daunted by even the most challenging of questions and always has a smile on his face when helping our patrons. In addition Michael has been incredibly helpful to the lab by taking 3 of are hardest to fill overnight shifts. His tireless dedication to the lab and its patrons have earned him this recognition. Please join us in congratulating him. {cb}
April 2005 Livingston Consultant of the Month (Spring Semester)
Michael Santangelo is known to be one of the Livingston Computing Center's hardest workers. As an SIT, he is continually working on projects that will improve the lab. Mike has worked on it all - from updating webpages and creating new sitemaps to rewiring our computers. When he is not working on projects, Mike is consistently one of the best consultants we have. He is always doing his rounds, taking stats and providing service to our patrons with a smile. Michael has always been a pleasure to work with and does a great job. For these reasons and so many more, the Livingston Computing Center names Michael Santangelo our Consultant of the Month. {aj}
Fall 2006 Livingston Supervisor Achievement Award (Fall Semester)
Michael Santangelo has been with the Livingston Computing Center for three years now, working as an Assistant Lab Supervisor for 3 semesters. Michael has recently been promoted to Lab Supervisor, a well earned promotion that will greatly benefit Livingston Campus and all of CCF.
He has proven himself to be a truly invaluable asset to the lab and his coworkers, tackling repair responsibilities with great vigor. Repair turnaround has been quite quick and even the smallest issues have been addressed in an expedited manner. Michael completed numerous projects this semester, such as the creation of a Supervisor Operations Manual, which he has worked on with great enthusiasm. He has also been a great help in cross-training the supervisors who are coming to the Livingston Campus.
Most notable, perhaps, is Michael's work ethic. He is thorough, diligent, and takes his duties very seriously. He is a true team player, and is always willing to offer assistance to his consultants, fellow supervisors, and to his managers.
His hard work and dedication to his job have earned him this award. Please join us in congratulating him on the fine job he has done in the lab, and encouraging him to keep up the good work. Congratulations Mike! [cm, mm]
Spring 2007 Livingston Supervisor Achievement Award (Spring Semester)
Before recognizing our winner this semester, we would like to take a moment to recognize all of the hard work put in by the Livingston Supervisor staff this semester. With the staff transitions at the beginning of the semester, subsequent group reorganization and our yearly hiring drive, we have depended heavily on our student supervisors to maintain smooth operation of the lab and to develop new working relationships. They have exceeded our expectations and truly worked as a team.
In the end, we had to choose one supervisor for this award. We are proud to name Michael Santangelo as the winner of the Livingston Supervisor of the Semester for the Spring 2007 semester. Michael was the only remaining supervisor from the previous staff, and as such, was an invaluable asset in helping the incoming staff "learn the ropes" at Livingston. Mike put in a lot of hours to that effect, especially in the early stages of the transition. As a result, Livingston didn't miss a beat for the Spring 2007 semester -- which in and of itself, is a very hectic time at the labs with hiring and the end of the academic year. We were looking to Mike to be the steadying influence for the lab staff. Mike stepped up when needed and accepted the Lab Supervisor position with steady determination and focus. He is a leader by example, often pitching in and helping out wherever he saw a need. He was instrumental in helping the supervisors adjust to running the Livingston labs as well has in selecting new supervisors in training.
In addition to helping the new supervisors (and managers) to get acclimated with our new home, Mike was responsible for many key responsibilities in keeping the labs running smoothly. Mike is always on top of all repair issues -- communicating effectively with other departments (Netops, NICR, etc.) to ensure none of our computers or printers is out of order longer than necessary. Mike has also overseen cleaning and cleaning ITS at all Livingston labs. He worked to keep Kilmer Library covered in all areas (repair, cleaning, supplies, etc.). Mike is also in charge of assigning consultants for Consultant Reviews, and keeping all supervisors updated on deadlines for Consultant Review meetings throughout the semester. In general, Mike has been there to help out in all areas of lab operations, and in keeping tabs on all the consultants to make sure they were performing all of their assigned duties.
For all this, and so much more, we are pleased to name Michael Santangelo the Spring 2007 Livingston Supervisor of the Semester. Congratulations and thank you for all of your hard work! {mk,lw}
Varun Sarwade
February 2009 Livingston Consultant of the Month (Spring Semester)
Varun has been a ResNet consultant with Livingston Labs since the start of the school year. In this short time, he's proven to be one of the most reliable members of our staff. Whether he's in the lab performing his consultant duties or out around campus on a ticket, his enthusiasm for helping people and resolving problems is among the strongest we've seen. Varun is always taking many coverages (for ResNet and lab consulting, alike), constantly helping out his fellow consultants. He's always checking in with the management staff with up to date information about each and every ResNet ticket he has. It's always good to see Varun stick his head into the office, telling us about his successes out in the dorms. His consistently positive demeanor and strong technical knowledge make for a very valuable consultant, for whom we are proud to name our February 2009 Consultant of the Month. {ll}
Jon Sattelberger
April 2007 Operations Consultant of the Month (Spring Semester)
Jon has been working in the Operations group for the past 7 months, during which time he has grown proficient in the skills needed to be a successful consultant. He has performed the responsibilities of NBCS operations group with diligence and has proved to be a valuable asset to our team. Jon is very considerate towards the department's scheduling needs, often accommodating Supervisors' requests to cover open shifts. In addition, his punctuality towards his regular shifts reflects a genuine committment he has to his position. We appreciate his positive efforts and look forward to his continued success within Operations. {vv}
April 2009 Operations Consultant of the Month (Spring Semester)
Jon has been working with Operations for the last three years. During his time with us, he has been as reliable a worker as you could ask for. Recently he has been greatly assisting us by volunteering to work Saturday overnights to help support the two new student Operators who were working the shift. Jon's support in this area was really appreciated. His knowledge is vast and he always has an earful to say when it comes to computer shopping and Pontiac firebirds. When asked about Jon, co-workers quickly mention his dependability as he is always someone you can count on when it comes to shift coverages or even rides home. As this is Jon's last semester with us, he will surely be missed. He has proven to be of great value to our team and we hope that he encounters much success in his life after Rutgers. {fd,jf}
Alexander Savvides
October 2006 Cook/Douglass Consultant of the Month (Fall Semester)
From his first day of work, Alex Savvides has gone above and beyond to be as helpful and friendly as possible. During his shifts it is rare to find him not up doing rounds or helping a user with a problem. He always volunteers to help out when other sites are in need of supplies, and takes the initiative to help keep the lab clean by crushing paper boxes and disposing of them without being asked to do so. He constantly shows his reliability by coming early to his shifts, and at times can be found doing his cleanings before his shift even begins. While still taking his job seriously he is always friendly and helpful to his fellow consultants, and displays a humble attitude when others compliment him. It is always difficult to choose among the many fantastic consultants here at Cook/Douglass, but Alex Savvides is certainly worthy of being October's Consultant of the Month. [dm]
Spring 2008 Cook/Douglass Consultant Achievement Award (Spring Semester)
For the past 2 years, Alex Savvides has consistently been one of our best consultants. He approaches his job with the amount of professionalism that makes patrons comfortable and makes the supervisors proud that he is a part of our staff. He manages to find the happy medium between having fun at work and still completing all of his duties. When a patron asks a question, Alex is always the first one to get up and remains persistent until a solution is found. His technological ability is only overshadowed by his exemplary customer service skills. He is always helping the supervisors, whether it be taking supplies to the satellite sites or decorating and maintaining the lab. He always goes above and beyond his traditional duties to make sure the lab is running smoothly. Most importantly, he remains upbeat and polite in all situations. Please join us in congratulating Alex Savvides on his well-deserved Consultant Achievement Award for Spring 2008! {lg}
Michael Sawyer
April 2000 College Avenue Consultant of the Month (Spring Semester)
Michael has comprehensive knowledge which incorporates all 3 platforms in our labs. He always wears his badge, takes stats and follows lab policies. He handles users in a professional manner, and tends to their needs quickly and efficiently during his frequent tours of the lab. Michael's presence during his shifts makes the job of his co-workers and his supervisors easier and enjoyable. (ad, mb, jr, jg)
Jesse Schedeen
February 2007 Cook/Douglass Consultant of the Month (Spring Semester)
Jesse has been a dedicated consultant for over 2 years. Whenever we need help covering those tough shifts, he's there for us. Whenever we need supplies brought to a site, he’s there to help. Boring whiteboard? Jesse can spruce it up. Not only is he a great help, he's an awesome consultant. He can take on Loree alone during rush hour, and still answer every question. He has all the qualities of a super consultant, and that he is! Congratulations Jesse, on finally being awarded Consultant of the Month! {lmo}
Alexyn Scheller
September 2008 College Avenue Consultant of the Month (Fall Semester)
Alex is the embodiment of the ideal consultant. He is always looking to do things that will help improve the lab and how it operates. Consultants always look to Alex for help with difficult questions presented in the lab. He is viewed by his peers as a friendly, helpful, but also humorous individual. He has recently become more involved with OIT by getting involved with ResNet and intends to become certified. His admirable work ethic has earned him a great deal of respect among his peers. Alex is always willing to help out management if an issue arises, whether it is coverage or simply providing helpful suggestions to help ensure the lab runs smoothly. Many of you may know Alex from the 2008 OIT New Employment Orientation where he spoke to new hires about what it is like working in the computer labs. He is always in a good mood and it is obvious that his light hearted personality rubs off on his coworkers. It is these reasons and many more that we are proud to announce Alex Scheller as College Avenue Computing Center's Consultant of the Month! {bo}
Thomas Schlund
September 2002 Busch Consultant Achievement Award (Fall Semester)
In his first semester with CCF, Tom has really stood out in his willingness to take coverage on a consistent basis. His attitude towards his work is commendable. Whether he is at the monitor station, helping users, taking stats or keeping the printer area under control, his hard work and consistent effort keeps the lab orderly. The Busch Management team greatly appreciates his dedication. Keep up the good work and best of luck with the rest of your semester. {ec,tm}
Fall 2004 Busch Supervisor Achievement Award (Fall Semester)
This semester, it wasn't too difficult to select one supervisor to honor. Thomas Schlund really stands out among his peers. He took on numerous responsibilities this semester, excellently performing each duty. Tom is well informed about what's happening in the lab and he makes sure everything is taken care of. Tom is in charge of the ITS and he has done a wonderful job. He sends out all of the emails personally and makes sure that any necessary meetings take place in a timely manner. He follows up on all consultant issues. Tom is also responsible for repair at Busch. He ensures a minimum downtime on all computers, and works hard to find solutions. On top of all of that, Tom is also in charge of scheduling. He makes sure that the temp and finals schedule are complete and up to date and that all of the shifts are filled. Tom has a great relationship with both consultants and supervisors alike. He teaches consultants so that they can provide lab patrons with better service. He is always ready to help anyone in need. Tom has a cheery disposition and no one has ever seen him in a bad mood. He never complains about tasks assigned to him. He has a great attitude and work ethic. These are only a few reasons why Tom is the Supervisor of the Semester for Busch. Congratulations Tom! {mnb,wll}
Mark Schopfer
November 2001 Busch Consultant of the Month (Fall Semester)
Mark has proven to be an excellent addition to the Busch Staff. He uses his savvy technical skills to help out users and his coworkers. When Mark is working, we can count on the lab to be clean and orderly, and for user questions to be answered quickly, even when the lab is very busy. On behalf of the entire management team, we thank Mark for his excellent work and dedication. {mn,tm}
Kenneth Schulz
September 2006 Livingston Consultant of the Month (Fall Semester)
Kenneth Schulz has been a hard-working CCF employee for over a year now. While his dedication and focus on the needs of the patrons make him one of our best consultants, he has an impact on his fellow workers as well. Easily taking problems in stride and volunteering to help with projects, Ken makes even difficult shifts more relaxed and comfortable. Please join us in congratulating him as Consultant of the Month! [js]
Kirk Schwenkler
November 2006 ResNet Consultant of the Month (Fall Semester)
Since joining the ResNet Team in Fall 2006, Kirk quickly identified himself as a model consultant. His outstanding technical knowledge and strong customer service skills have made him a valuable asset to the College Avenue Campus team. He repeatedly takes the initiative to follow up with customers to make sure problems are resolved quickly and efficiently. In the office, Kirk demonstrates his ability to learn new skills and apply them effectively in no time at all. He is always eager to cover a shift or appointment on short notice, and always offers support to his fellow consultants. It is for these reasons that we are proud to select him as the Consultant of the Month! Congratulations Kirk! {ms}
Spring 2008 ResNet Supervisor Achievement Award (Spring Semester)
Kirk has been an Assistant Campus Supervisor with Residential Networking since March, 2007. For the Spring, 2008 semester, Kirk switched campuses to become the Assistant Campus Supervisor for Cook/Douglass campus. Over the course of this semester, Kirk has not only become familiar with a new (and geographically complicated!) campus and new campus staff, but has taken on and successfully participated in various projects over the months. Most notably, Kirk was one of two supervisors who took over the coordination and management of ResNet's participation in the annual NBCS hiring drive. Kirk taught the hiring and interviewing process to the other ResNet supervisors, coordinated and scheduled interview times for the supervisors, and helped coordinate reviewing applications of potential candidates. Over the course of this semester, Kirk has often volunteered to go out and handle additional tickets or appointments, and has handled many inquiries coming in to the help@resnet mailing list. Kirk is very organized and plans extremely well. He is involved in many academic and extra-curricular activities, and still finds time to accomplish all of his ResNet work, be consistently on top of everything happening on his ResNet campus, and be a mentor and supervisor to consultants on his campus. Kirk has many outside interests, balances his ResNet supervisor work with his academic work, and works well with the other supervisors. We are very happy to select Kirk for the Supervisor of the Semester award for ResNet for the Spring, 2008 semester. {jh,bb}
Adriana Seckar
September 2000 Cook/Douglass Consultant of the Month (Fall Semester)
New to Cook/Douglass this year, Adriana is a truly enthusiastic addition to our team. She has shown an eagerness to learn, continually seeking out answers to tough questions. Adriana carefully performs all of her duties as a consultant, and takes the initiative to help out around the lab whenever possible. {ss}
Vinoo Selvarajah
April 2007 Busch Consultant of the Month (Spring Semester)
Vinoo is a powerhouse of CCF customer service. He not only helps absolutely everyone possible, but epitomizes customer service by solving problems with research when he does not know the answer. Even if the knowledge to solve a patron's problem is not in his reach, which is rarely the case for Vinoo, he remains steadfast in his attempts to, at the very least, ease the patron's mind that the problem will be solved. Vinoo knows how to get any job done and he's a hard-working guy who's always on top of things. Vinoo is a very respectful person that is not only considerate of the patrons in the lab, but also of his fellow consultants, supervisors, and managers. He's also very congenial and his happy spirit is able to deal with any lab situation. Vinoo often works mid-day busy shifts and he is able to handle the crowd when there is a printer issue. His great sense of humor helps lighten the mood. Congratulations, Vinoo! {yt,jb,wll}
Elisa Servito
September 2008 Help Desk Consultant of the Month (Fall Semester)
Elisa is a student in the mechanical engineering department. She has been working with the Help Desk since the summer and continues to be an excellent consultant. Her phone and people skills are simply unmatched - this is evident from the emails that we have received from users that she has helped. In addition to working at the Help Desk, Elisa has many other hobbies. She has an eclectic taste in music, and loves all forms of art. She has been dancing since she was 4 years old. She was trained in ballet, Chinese, Japanese, Korean, flamenco, tango, and Argentinian. She also has some training in mixed martial arts. When asked about what she likes about this job, she stated that she has job satisfaction. Out of all the other jobs that she has had over the years, she said the Help Desk is her favorite. Kudos to you Elisa. {as}
Adam Session
February 2009 College Avenue Consultant of the Month (Spring Semester)
Adam has truly excelled this month and that is why it is an honor to say that he is our choice for consultant of the month. Being a veteran consultant, Adam's experience and knowledge has been a great contribution to patrons and his fellow consultants. A number of consultants look to Adam for advice. During his preferred late night shifts Adam regularly keeps management well informed on anything that goes on in the lab. Adam is a real asset to CACC. He is always willing to take coverage as well as work the shifts that most consultants won't work. We wish him the best in his future endeavors and will miss him next year. {mi,md}
Binni Shah
March 2005 Livingston Consultant of the Month (Spring Semester)
Binni has been working at the Livingston Computing Center since Fall of 2004. During this time she has earned the reputation of being one of our best consultants. Binni's upbeat personality makes her a pleasure to work with. She always makes it a point to be aware of what is happening at the lab, whether it be an IML reservation, a coverage issue, or anything else. Always quick to inform management of issues requiring their attention, Binni has been immensely helpful in lab operations. For these reasons and many more, we congratulate Binni on being named March 2005 consultant of the month, a distinction long overdue. {kp,aj,mm}
Payal Shah
February 2005 Help Desk Consultant of the Month (Spring Semester)
Payal is a veteran Help Desk staff member, pleasant to work with, and fun to know. Her supervisors and colleagues find her customer service skills excellent and she works very hard to troubleshoot callers' problems. A double major in Biology and Economics, Payal hopes to complete her degree requirements this spring. She loves to travel, and has traveled extensively--over winter recess she visited India and her destination for spring break is the Dominican Republic. Of her work at the Computing Help Desk, Payal says, "sometimes it doesn't even feel like work. I love the fact that all of us are very close and work as a family and a team." Congratulations, Payal! {ps, jba}
Rushi Shah
February 2008 ResNet Consultant of the Month (Spring Semester)
Rushi has only been with the Residential Networking staff since August 2007, but has already made his presence known. During the ResNet January 2008 sweeps of residence halls, Rushi single-handedly swept half of Rockoff Hall, handling all the resident computing questions on his own. He has consistently taken coverage for his fellow consultants when they needed it, and is always eager to do more. In February, Rushi completed ResNet office training and is already taking needed coverage for open shifts. We would like to honor Rushi by recognizing him as the February Consultant of the Month! Great job, Rushi! {dh,sl}
Spring 2008 ResNet Consultant Achievement Award (Spring Semester)
Rushi has worked for ResNet since Fall 2007. In this time, he has distinguished himself as an eager-to-learn and intelligent individual. His tickets have all been completed efficiently and with excellent troubleshooting, whether it is an ruCompliant issue or hardware repair. His communication skills have been top notch over the course of the year. In January 2008, Rushi expressed an interest in working in the ResNet office, and after breezing through training, started taking consistent coverage, quickly adjusting well to office responsibilities. He has always taken the initiative, seeking to further his knowledge and accept new responsibilities, and is always one of the first to volunteer for tickets or switch work. He consistently asks insightful questions to further his knowledge. Since Rushi began working in the ResNet office, he has always been eager to cover shifts. Additionally, whenever a fellow consultant has a problem making an appointment, Rushi is consistently the first person to throw his hand in and help out. Rushi quietly gets residents' computers working with his work in the office and out in the residence halls. He consistently extends himself by taking extra office coverage and has covered for other consultants in the field. We are proud to have Rushi on our staff, and congratulate him on this recognition. {bb,dh,sl}
Fall 2008 ResNet Supervisor Achievement Award (Fall Semester)
ResNet management proudly selected Rushi Shah as our Supervisor of the Semester for Fall 2008. This is Rushi's first semester as a supervisor, and he has done a great job with his new role. He is a good communicator and has a good solid grasp of networking. Rushi takes charge of tickets and office actions and steps up to assist with troubleshooting when necessary. Rushi is confident and willing to go out to take on tasks he may have never done before. He also took on the task of updating tech docs and moving them to sakai. Rushi is active in the chat room and has taken time to get to know many student staff members. He has been a great help to the office staff (with coverage as well as dealing with issues) and supervisors alike. Rushi has also taken an active lead in running C/D campus RN meetings. He also takes initiative to respond to (or start a dialogue on) general requests/emails that are sent to RN office or supervisor mailing lists, and he also takes notes in supervisors meeting with little fuss. :) Congratulations, Rushi! {bb,av}
Jason Shah-Jahan
February 2004 Busch Consultant of the Month (Spring Semester)
Jason has been an outstanding worker here at ARC during his first semester. He is often working at the monitor station, greeting users as they come in and diligently keeping track of lab events. His unique ability to strictly enforce CCF policies while maintaining a pleasant manner makes him an effective and reliable consultant for both the users and management. We look forward to working with Jason in the months ahead, and hope he continues to enjoy and excel at being a CCF consultant. (rv,ts)
Rasha Shammaa
April 2003 Busch Consultant of the Month (Spring Semester)
Throughout her time, Rasha's caring personality and excellent customer service skills are demonstrated time and time again. Her technical abilities with the DML equipment and her dedication to helping users be successful with their projects has made the DML a more efficient and productive lab environment. In addition to helping users, Rasha works closely with management to provide feedback for improvement. She consistently goes out of her way to interact on a more personal level with the supervisors and this level of care is greatly appreciated by all. {tm}
Michael Sharp
April 2008 Help Desk Consultant of the Month (Spring Semester)
Mike was originally brought onto the NBCS team as a reserve for the College Ave Computing Center in Fall of '07. He helped out with the Help Desk temp shifts during fall move-in, proving his mettle and earning him permanent shifts for both CACC and the Help Desk. Over the past year Mike has become a valuable resource, being able to answer tricky lab-related questions at the Help Desk, and using his HD knowledge over at the labs. In addition to punctuality and excellent troubleshooting skills, Mike's warm, friendly personality not only makes him a joy to work with, but also gives our users a great experience. Keep up the good work, Mike! {la}
October 2008 ResNet Consultant of the Month (Fall Semester)
After being promoted to RN Office in September, Michael Sharp has taken to the ResNet office position with a great thirst for learning. His quick wits and expertise on apple hardware enabled him to quickly integrate himself into the ResNet office workflow. He also works with the labs and the Help Desk, giving him a unique and valuable perspective on the entire Support Center operation. He is eager to take on coverages and special projects, and is always ready to learn more and take on new challenges. Congratulations, Mike - we are pleased to have you on our team. {ks,bb}
Milind Sheth
September 2001 Livingston Consultant of the Month (Fall Semester)
Milind is one of our new staff with the Livingston Computing Center and already he is showing a great work ethic. He has taken numerous shift coverages helping out his fellow consultants and is very devoted to the job. Milind can be found searching out for users with questions that they may not bring to the desk. He also has an exceptional level of customer service. We hope he keeps up this great level of service in his months ahead with CCF. {cb}
Fall 2003 Livingston Supervisor Achievement Award (Fall Semester)
It is often hard to look at your staff and chose one person above others as have the greatest impact in their role. It is made easier when others also recognize that person as the one deserving acknowledgment. This year, we are recognizing Milind Sheth as the Livingston Supervisor of the Semester. Milind has demonstrated true dedication to his position and to ensuring the smooth operation of the lab. Milind has worked hard to increase the level of communication amongst all lab staff, ensuring that everyone is working on the same page. He maintains a good relationship with consultants and keeps the other management members informed of issues or problems they may express to him. He has helped to keep everyone on track with evaluations and taken on little tasks that might otherwise fall between the cracks. He has earned the respect and appreciation of those with whom he works. So we congratulate Milind on the great work he has done and look forward to what he does in the future. {lw}
William "Pat" Shields
November 2006 Livingston Consultant of the Month (Fall Semester)
Pat is a model consultant. He is dedicated to the lab, consistently offering to stay late or come in early if asked. Pat is incredibly friendly and helpful to both patrons and fellow consultants, never hesitating to jump up and answer questions asked of him. He is professional and provides an outstanding level of customer service to patrons. Pat also has an elevated level of technical knowledge and a superb troubleshooting ability. He performs his consultant duties on time and without needing a reminder. Pat's friendly, cheerful disposition around the lab is welcoming and greatly appreciated by the supervisory staff. Please join us in congratulating Pat as one of our consultants of the month! [tc]
John Shotliff
February 2003 Livingston Consultant of the Month (Spring Semester)
John Shotliff (shotliff) is now in his second semester at the Livingston Computing Center. John has shown himself to be a very knowledgeable, friendly and outgoing employee. Always mindful of the concerns of the patrons, John goes out of his way to ensure everyone's questions are thoroughly answered. John also brings a great sense of humor and an upbeat attitude that is appreciated by his coworkers. Please join us in congratulating his being selected as Consultant of the Month. {cb,lw}
March 2004 Livingston Consultant of the Month (Spring Semester)
John has been a consultant with the Livingston Computing Center since the Fall of 2002. His long tenure hasn't stopped him from staying on top of things and doing his job as best as possible. In recent months, John has taken an extraordinary number of emergency coverages, greatly helping his fellow consultants. His sense of humor and upbeat rapport with coworkers have made him a pleasure to work with. In addition, John's dedication to providing exceptional customer service has made him a valuable member of our staff. Please join us in congratulating him on this well deserved recognition. {cb, kp}
Puneet Sidhu
March 2003 Busch Consultant of the Month (Spring Semester)
Puneet has embodied consistency during his time here working with CCF. Though he is seemingly a man of few words, he is a man of great action. Between doing rounds constantly and keeping close tabs on color printing, Puneet is an exceptional worker and deserves our thanks. His excellent customer service skills matched with his technical knowledge allows Puneet to help many lab patrons in a professional manner. Furthermore, he reports any lab concerns promptly to management, sometimes even communicating his rare and priceless sense of humor. Thank you once again Puneet and good luck in all your future plans. {ee}
Jason Siggins
November 2004 Livingston Consultant of the Month (Fall Semester)
Jason has only been with CCF for one semester, but has already stood out as a model employee. He has proven himself as a resourceful consultant finding ingenious solutions for the most unusual of questions. Jason's gracious demeanor and pleasant smile have a way of spreading to his coworkers and the lab patrons alike. Jason also has a very artistic knack for origami, creating unusual and complex designs to adorn our staff area and intrigue our customers. For all these reasons and more Jason Siggins has been chosen as the Livingston Computing Center's consultant of the month. Please join us in congratulating him. {kjp,cb}
Spring 2007 College Avenue Supervisor Achievement Award (Spring Semester)
Over the years, Jason has developed an impressive skill set and incredible dedication to his job as Lab Supervisor. His managers have come to rely heavily on his expertise and know that he can work independently, without much guidance.
This semester was a challenging one for Jason, as he moved to College Avenue campus from Livingston campus. Jason was faced with many changes in a very short period of time-- new consultants, new supervisors, new labs, and even some new machines. He confronted the change with a professional attitude and with a willingness to take on the increased workload. He took on many responsibilities immediately including scheduling, repair, and hiring. He worked hard to develop good relationships with the new staff and has come to be both an advisor and a respected peer among the supervisors and supervisors-in training. As one of the more experienced supervisors, Jason lead the staff in many areas, most notably hiring, offering guidance to the
newer staff on how to conduct interviews and the particulars of the hiring process.
Jason's technical competence is impressive. He is confident on both PCs and Macs, can troubleshoot a variety of technical issues, and is well-versed in repairing printers, using Unix and in webpage editing. He maintains great relationships with technical staff, including repair supervisors, Netops, and staff from Computer Repair.
The labs have benefited from Jason's strong writing skills and technical aptitude. He wrote the documentation for the LDAP tool developed by Netops. He worked on this project for weeks, working closely with the creators of the tool and re-writing the documentation until it was just right. He also worked closely with full-time staff co-write documentation for HATS, the software used during the NBCS student hiring process.
Customer service is a top priority for Jason. He has become an expert on troubleshooting account problems, having helped many a troubled patron with patience and individual attention. Throughout the semester, he has assisted demanding professors with challenging, time-sensitive technical issues that occur during class times. He extends this level of service to NBCS employees as well, as he is always available to consultants, supervisors-in-training, supervisors, and to managers whenever they need help with a troublesome issue. Jason also understands the importance of maintaining order in the labs. He enforces policies fairly and consistently, even if it means making an unpopular decision. He takes time to explain policies and rules, even when he is faced with an upset staff member or patron.
He truly cares about the labs, never hesitating to check email from home, to be available via IM or cell phone, or to check on labs even when he is not scheduled to work. On more than one occasion, he has responded to late night calls or worked early morning shifts. He responds to emergency situations such as floods and network outages calmly, quickly bringing such situations under control. With a remarkable ability to keep track of multiple issues at once, Jason consistently stays informed about what is going on at the College Avenue labs. He keeps his managers informed about concerns from all levels of staff. He notices problems that need to be addressed and offers good solutions to these issues. It is for this reason that his managers depend on him for his honest and intelligent advice.
Above all, Jason never settles for the easiest solution, but instead looks for the best solution, even if it means making a difficult decision or demanding more of his time and effort. He does all this without complaint and without urging, not because it is expected of him, but because he takes pride in his work. It is difficult to describe all that he does, and even more difficult to think that one day, Jason will be moving on to bigger and better things. Thank you for all your hard work and dedication, Jason. You are truly appreciated. {mm}
Sara Silkotch
October 2001 Cook/Douglass Consultant of the Month (Fall Semester)
Sara has been with us at Cook/Douglass for quite a while now. In that time her enthusiasm for the job has not diminished in the slightest. The way she handles the customer service portion of the job is exemplary. She is never hiding behind the computer or trying to hand off a problematic user to someone else. In addition to this, she also brings a sincere desire to learn more and improve her already impressive technical knowledge. Aside from all this she has a wonderful personality and incredible sense of humor that makes the work atmosphere much more enjoyable. So we here at Cook/Douglass would like to take the time out to show how much we appreciate all she has done for the lab and say congratulations on becoming consultant of the month. {zk, sl}
Michael Simone
March 2006 Livingston Consultant of the Month (Spring Semester)
Dependable, intelligent and resourceful and only a few ways to describe Michael. Michael demonstrates a sincere concern for the lab and his colleagues. He approaches his duties with a pleasant and professional manner. When a supervisor is not available to address an issue, Michael exercises excellent judgement and can take charge of a situation. Customer service is a high priority for Michael, who explores every avenue as he assists patrons. Congratulations and thank you for everything, Michael! It is a pleasure to work with you. {mm}
Fall 2006 Livingston Consultant Achievement Award (Fall Semester)
Michael Simone has been with CCF since 2005 and quickly became one of
Livingstons most reliable consultants. He is dedicated to the lab, volunteering to come in early or leave late if need be. Michael is courteous and friendly, always willing to lend a helping hand to consultants, supervisors, and patrons. He is respectful and punctual, making him an extraordinarily professional consultant. Michael's technical ability and dedication to the lab proves that he is a well-rounded, model consultant.
While working at CCF, Michael has held an internship with NBC in New York City, and he aspires to work in the digital media marketing field. When asked, Michael notes that his experience with CCF has given him an edge in this field because, as a consultant, he must deliver an extraordinary level of customer service to faculty, staff, and students. He also mentions that important technical knowledge gained from Continual Training Courses such as Adobe Photoshop and Microsoft Excel have set him apart from his fellow interns.
Michael believes that his experience at CCF has helped him develop the
necessary technical and communication skills required to give him an edge when
applying for a position in the digital media marketing field.
Throughout his time with CCF, Michael has expressed a deep interest in
teaching his coworkers how to provide excellent customer service, while simultaneously maintaining a high level of technical knowledge. He consistently follows through in his expressed willingness to help out his coworkers and takes great pride in being a leader. Michael is a talented and dedicated consultant. He is an asset to the Livingston Computing Center, and we are proud to have him as one of our consultants. Please join us in congratulating Michael Simone on this award. [tc]
Chitra Sinha
March 2002 Livingston Consultant of the Month (Spring Semester)
Chitra has been working with CCF since the fall of 2000. In that time she has demonstrated an excellent ability to assist lab patrons with her superb customer service skills. Chitra is always extremely cordial and willing to help users with whatever questions they may have. She has a great working relationship with her coworkers and management alike. Chitra has been a terrific addition to the Livingston Consultant team and we hope she continues this level of performance in the semesters to come. {cb}
Sriram Sirisinahal
November 2003 Livingston Consultant of the Month (Fall Semester)
Sriram is a very dependable consultant. His punctuality is very much appreciated by management and his fellow consultants. He proactively brings supplies to our satellite sites. He treats every user with the utmost respect and professionalism, never leaving any question unanswered. He is very knowledgeable in many aspects of software support. We thank Sriram for being a model employee. {mw, lw}
Joe Skolnik
November 2004 Cook/Douglass Consultant of the Month (Fall Semester)
Joe came to us in the Fall of 2003 and continues to provide a high level of service to users. He is consistently taking initiative to go beyond what's required at the job. He is always ready to learn more and uses a variety of resources to resolve computer problems for our users. During his shifts, Joe has always been quick to assist lab patrons in a proactive manner. In turn, this has made things easier for his fellow consultants and supervisors alike. Thanks for doing a good job, Joe! We really appreciate it! {lc}
Maria Slusky
October 2006 Operations Consultant of the Month (Fall Semester)
Marla is an exceptionally fast learner and has proven herself to be a valuable asset to the Operations' team. She has quickly grasped the skill set necessary for the position. This is in no small part due to the fact that Marla has continuously, week in and week out, picked up many open shifts that were in need of coverage. The management team really appreciates that Marla asks questions to be sure that a given policy or procedure is clear to her. Keep up the good work, Marla! {jm,jf}
Marissa Small
March 2009 Cook/Douglass Consultant of the Month (Spring Semester)
Marissa began working for the Cook/Douglass labs in September 2007 and has always stood out for her willingness to help patrons no matter how complicated the problem may be. We often see her around working diligently at both Loree and satellite sites, and she always offers to assist the supervisors in any way possible. She maintains a good attitude even under pressure and due to her helpful nature, fellow consultants really enjoy working with her. Congratulations, Marissa, and keep up the good work! {mj,ec}
Chi (Steven) So
October 1999 Busch Consultant of the Month (Fall Semester)
The management team is impressed by Steven's diligence when performing his duties, his professionalism and his initiative to go the extra mile evidenced by his thorough cleaning of the consultant station. We see that he does his job with much dedication and care and we truly appreciate these efforts. {ag}
Young Dae Son
April 2002 College Avenue Consultant of the Month (Spring Semester)
In his time at CAC, Yong Dae Son has consistently exhibited all the qualities of a model consultant. Dae is one of the most dependable and helpful consultants at CAC, often offering to restock the labs with supplies. At all times professional, he never hesitates to help a user in distress. He is a capable and resourceful worker whose technical competence is reflected in the quality of help which he offers users. Never letting a question go unanswered, Dae works hard to find solutions to questions with which he has little or no experience. His friendly demeanor makes for an pleasant work atmosphere. He can often be found joking around with fellow consultants and members of the management staff. Dae's great attitude and customer service skills are greatly appreciated by everyone at College Avenue. Congratulations Dae! {mm}
Polina Sorkin
February 2005 ResNet Consultant of the Month (Spring Semester)
A ResNet employee for three years, Polina has consistently demonstrated both customer service and technical knowledge above and beyond what is expected. Polina is exceptionally responsible in the Support Center, arriving promptly for her ResNet office shifts and sometimes taking questions for HD consultants before even taking her coat off. When a Help Desk consultant requires further network troubleshooting, Polina is often the first member of the team to take the question. Not only does she tackle the issue, she explains the solution to the HD consultant with a respectful, positive attitude. This sort of behavior helps facilitate the smooth transfer of information between Help Desk and ResNet. When in the field, Polina's troubleshooting skills are impeccable, drawing on her advanced knowledge of networking, operating systems, associated software, and unmatched resourcefulness. These characteristics make Polina a very autonomous consultant, but she never hesitates to follow up with her Area Coordinator and Assistant Area Coordinator, reporting concerns or simply keeping the lines of communication open. Although usually found delivering to users the good news of a restored Internet connection, Polina is also skilled at dealing with situations involving the distraught or over-emotional user. She has frequently gone above and beyond the call of duty to empathize with such users. It is because of her continued dedication, positive attitude, and exemplary technical and customer service skills, that we are happy to recognize Polina as the ResNet Consultant of the Month. {js}
Emel Soybakisli
February 2001 Livingston Consultant of the Month (Spring Semester)
Emel is courteous when helping users solve their problems. She takes the necessary time to fully help a user understand the issues they are having and diligently works to resolve them. Emel displays an eagerness to learn new things and a willingness to search for answers. Congratulations and keep up the good work! {lw}
Akshay Sridhar
Spring 2000 Help Desk Consultant Achievement Award (Spring Semester)
Akshay has been with the Helpdesk since the fall of 2006 and he has been repeatedly noted for his exemplary poise on the phones and in person. Akshay has been very reliable and ultra responsible with his commitment at the HD - he puts in extra effort and works hard till the absolute last minute to make sure that someone covers his shift when he cannot. Akshay is enjoying his time at the Help Desk, and when he is not working or studying, he enjoys making music. Akshay is well known for having the best musical taste of any person at the HD. He is primarily a vocalist, and likes all forms of music, including progressive rock (You can check out some of Akshay's killer vocals at http://www.myspace.com/inthemidst). Akshay's favorite food is lasagna and his favorite book is "Wayside school is falling down" - he argues that it is just as funny today as it was the first time he read it as a child. Akshay is a BioMedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to practice medicine one day. {mk,av}
March 2007 Help Desk Consultant of the Month (Spring Semester)
Akshay has been with the Help Desk for about one year, and during that time his performance has been very impressive. He goes out of his way to help other people, and does not give up on a problem until it is resolved. When he is posed with a question he does not know the answer to right away, he always asks, and then makes sure he understands the ins and outs of the issue before reporting back to the user. Akshay has a great work ethic and has been repeatedly noted for his exemplary poise on the phones and in person. Akshay is a Biomedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to one day practice medicine. When he is not working or studying, he enjoys making music. Akshay is primarily a vocalist, and likes all forms of music, including progressive rock. Also, his favorite food is lasagna. Akshay has done a great job with the Help Desk this year, and we expect great things from him in the years to come. {jd,mk}
Spring 2007 Help Desk Consultant Achievement Award (Spring Semester)
Akshay has been with the Helpdesk since the fall of 2006 and he has been repeatedly noted for his exemplary poise on the phones and in person. Akshay has been very reliable and ultra responsible with his commitment at the HD - he puts in extra effort and works hard till the absolute last minute to make sure that someone covers his shift when he cannot. Akshay is enjoying his time at the Help Desk, and when he is not working or studying, he enjoys making music. Akshay is well known for having the best musical taste of any person at the HD. He is primarily a vocalist, and likes all forms of music, including progressive rock (You can check out some of Akshay's killer vocals at http://www.myspace.com/inthemidst). Akshay's favorite food is lasagna and his favorite book is "Wayside school is falling down" - he argues that it is just as funny today as it was the first time he read it as a child. Akshay is a BioMedical Engineering major in the School of Engineering class of 2009. He hopes to attend UMDNJ with a view to practice medicine one day. {mk,av}
Fall 2008 Help Desk Supervisor Achievement Award (Fall Semester)
Akshay Sridhar joined the Help Desk as a consultant in the fall of 2006 and was promoted to Assistant Supervisor for fall 2007. Throughout his time with the Help Desk, Akshay has been a steady, reliable worker, performing his duties promptly and well, and this has served him well as an Assistant Supervisor. Akshay's work is overly appreciated by the CSq staff that work during his shifts - he readily helps out the consultants and he is more than willing to handle things that the CSq supervisors need help with. His major task throughout the semester was making sure the management team keeps up on their projects and tasks (including PTS) - this was a challenge that Akshay handled quite well. It is clear that Akshay truly enjoys helping people, whether they're consultants or callers. He is a Biomedical Engineering major and secretary of the Biomedical Engineering Society on campus. He hopes to be admitted to medical school after he graduates in 2009. Congratulations, Akshay! :) {cj,av}
Patrick Stanger
September 2008 Busch Consultant of the Month (Fall Semester)
Although Patrick's new, he possesses the confidence and knowledge of returning consultants, among other things. He is a great addition to our staff. Patrick is always up and about fixing printers, helping patrons, and going out on ResNet calls. He's a very hard worker and can handle both ResNet calls and lab consultant duties with ease. Persistent in solving problems and consistent in his customer satisfaction, Patrick embodies the characteristics of the quintessential Busch consultant. People who have had a chance to meet Patrick would agree that he's a lot of fun to be around. His quiet demeanor should not be mistaken for shyness because he is always more than eager to provide an onslaught of answers to any question directed in the area of the consultant station. Patrick is really friendly and approachable and is one of Busch's shining consultants {lm,jb,ag}
Brandon States
April 2006 Busch Consultant of the Month (Spring Semester)
Although he's quiet at times, Brandon is a terrific consultant. His air of confidence and permanent smile help make him rise above the crowd. When he is monitoring the patrons entering the lab, Brandon greets the hundredth patron with the same enthusiastic attitude that greets the first. Brandon brings friendliness and professionalism to ARC every time he is on duty. And when help is needed, he is never afraid to provide it. When he's not helping patrons, he can be seen joking and laughing with his fellow consultants or doing rounds to make sure that everything is in order. He's on top of problems when they come up with computers and always troubleshoots an issue as far as he can before informing management of the problem. These are just a few of the reasons why we selected Brandon as the April consultant of the month for Busch. {mn,jm}
Kenneth Stelmascyczyk
Fall 2003 Cook/Douglass Consultant of the Month (Fall Semester)
Ken is one of the newest members of our C/D staff but that has not stopped him from working hard and showing us his potential. He is a very proactive worker, always looking for something to do or someone to help. He has adjusted very quickly and quite nicely to the inner workings of the lab. {cg}
Katie Stewart
October 2002 Cook/Douglass Consultant of the Month (Fall Semester)
This month at Cook/Douglass we have chosen yet another newly hired consultant as our consultant of the month. Katie Stewart has shown a true commitment to the labs by always willing to help out whenever she can. Even though she is a very quiet person her presence is always known. Katie always takes coverage and and also finds time to help out with repair during her shifts. Always smiling and courteous to users, Katie has made the right start and we wish her continued success. {kt}
February 2005 Cook/Douglass Consultant of the Month (Spring Semester)
Katie has always been a performer here at Cook/Douglass. She was awarded Consultant of the Month on her second month as a consultant back in October 2002. To this day, Katie's work ethic still shines above the rest. Her technical ability has grown over the years and she has become a go to resource for her fellow consultants. Katie may be soft spoken but she certainly knows what she is talking about. This month, we are extremely grateful for her willingness to cover many of our open shifts. We are very proud to have Katie on our staff. Thank you for your continued hard work! {cg}
Maggie Stewart
Fall 2003 Cook/Douglass Supervisor Achievement Award (Fall Semester)
Maggie Stewart is one of the most fiercely dedicated supervisors CCF has ever seen. Maggie has very high standards for herself and others, and she takes tremendous pride in the work she produces. One look at the tutorials she has created or the records that she keeps and the amount of detail and thoroughness she puts into her work is impressive. Besides being meticulous in her work, she fills it with creativity and aestheticism. The webpages she has produced have been amazingly clever and beautiful, besides just serving their precise purpose. In contrast to her down to business attitude, Maggie is also behind much of the festiveness that happens around the lab. Besides decorating the lab for holidays, she's usually one of the ones behind other creative, morale-boosting endeavors. Maggie sometimes appears to be austere, but the way she deals with consultants and lab patrons demonstrates how compassionate she is. Her concern for treating the consultants fairly and consistently, combined with her genuine care for the lab and the consultants is evidence of her skillful leadership, her competency, and worthiness for being chosen the Cook/Douglass Achievement Award recipient. {ss}
Will Stoffers
November 2007 ResNet Consultant of the Month (Fall Semester)
Since joining ResNet as a field consultant in September of 2006, Will Stoffers proved himself to be a highly capable consultant. From day one, Will exhibited a high degree of troubleshooting and technical competency. Throughout his time with ResNet, he has demonstrated an ongoing commitment to providing excellent service to fellow consultants and customers alike. Since his promotion to the ResNet office, Will has continued to perform extremely well. He has consistently risen to meet the various challenges and demands of the job, and has distinguished himself as an essential member of our team. Will's attitude is extraordinarily positive. He has a great relationship with all the Support Center staff, and is well spoken and clear in his instruction to clients and other staff. Will is always attentive to the needs of Help Desk consultants while working in the Support Center - he often jumps to assist on a ticket before it is delegated. Congratulations Will, keep up the great work! {jr,bb,dh}
September 2008 ResNet Consultant of the Month (Fall Semester)
We are proud to present Will Stoffers as the ResNet Office Consultant of the Month for September 2008. Will is a 4th year mechanical-aerospace engineering student. He has consistently demonstrated excellence in his positions for the past two years, and this month was no exception. His top-notch technical skills and keen organization make for very efficient handling of tickets. Combined with his excellent phone manner, these facets allow for exemplary customer service. Will works well independently, but his easy-going manner and willingness to help are among the many reasons why working with him is such a pleasure. Congratulations Will, and keep up the good work. {ml,bb}
March 2009 ResNet Consultant of the Month (Spring Semester)
Will is a veteran member of the ResNet Office team who consistently demonstrates his knowledge and expertise on a regular basis. Will's intellectual curiosity leads him to ask smart questions, and gets him involved in staff discussions. During his free time, Will can be seen quenching his thirst for knowledge by researching topics on networking and computers. His work ethic and positive attitude in the office is an inspiration to his co-workers and supervisors alike. For these reasons and more, we are proud to award Will the Consultant of the Month Award for March 2008. May this shining beacon of hope gleam upon ResNet for years to come. Congratulations, Will! {rs}
Spring 2009 ResNet Consultant Achievement Award (Spring Semester)
There's very little new that we can say about Will that hasn't been said already in the three Consultant of the Month awards that he has earned, but that's part of the reason that he deserves the Consultant Achievement Award for the Spring Semester of 2009; all of his previous accolades are every bit as true now as they were when he first received them. All of us who work with Will know that he consistently embodies the best of Residential Networking – a combination of exemplary customer service and excellent technical understanding. He approaches every problem with a calm and considerate manner, no matter how difficult the problem may be, and is always ready to help others out. Because of his sense of humor and great attitude, he makes the Help Desk a better place to work; because of his knowledge and friendliness, he helps consultants and users through difficult issues. Will’s accomplishments are even more impressive when you notice that he has also been completing a mechanical-aerospace engineering degree and is an active member of the Rutgers ballroom dance team; he makes excelling at a variety of activities look incredibly easy. He will be graduating with a bachelor's this May and has been accepted into the Master's program at Rutgers - we look forward to working with him in the fall! For everything you've done, Will, thank you and congratulations! {sl}
Megan Sturdevant
February 2000 College Avenue Consultant of the Month (Spring Semester)
Megan has worked for CCF for less than a year and has exceeded all expectations. Her technical knowledge and customer service abilities allow her to resolve issues in a focused and professional manner. She enforces policies and procedures, even under the most difficult circumstances, and maintains a positive attitude with users and staff at all times. Megan is an exceptional consultant and sets a great example for other consultants to follow. {el, jg}
Fall 2000 College Avenue Supervisor Achievement Award (Fall Semester)
In her first semester as an Assistant Lab Supervisor, Megan has smoothly transitioned into her new role. Megan has been keeping up with the challenges of being in charge of the CAC labs' constantly changing schedules. In times of crisis, Megan has always kept a calm, level head and has been able to deal with lab problems with tact. Her dedication to daily lab operations is shown through her hard work in keeping the labs running smoothly and keeping consultants informed about scheduling changes and available shifts. Megan also kept close track of consultants' status when coverage was taken. Megan always gets her work done in a timely manner and never needs reminders about what needs to be completed. She always has a pleasant, cheerful attitude and gets along well with her fellow supervisors and consultants. Megan's work this semester actively supports the Mission, Vision, and Values of this organization, and we are happy to have the opportunity to work with her. {wl, jg}
Amy Sunderhauf
November 2005 Cook/Douglass Consultant of the Month (Fall Semester)
In her first few months with us at CCF, Amy has consistently gone above and beyond her duties as a consultant. Her mere presence in the labs provides a very friendly atmosphere for both lab patrons and other consultants. Amy's inquisitive nature has allowed her to quickly understand and master lab essentials that keep the labs on Cook/Douglass running efficiently. With a constant smile on her face, she happily assists users with a positive attitude, regardless of the situation. We would like to congratulate Amy Sunderhauf for being chosen as a Consultant of the Month. {lr}
Fall 2005 Cook/Douglass Consultant Achievement Award (Fall Semester)
Amy Sunderhauf has been an excellent addition to the Cook/Douglass staff. She has excelled in all aspects of consulting considering the fact that she has only been here for one semester. She has managed to place many patrons at ease through her friendliness and professionalism. She has shown a high interest in increasing her technical acumen through taking training classes and inquiring over any unfamiliar platform. If a patron approaches Amy with a topic that she might not know too much about, she will do all she can to assist them and will not turn anyone away. The end of the semester is always a hectic one, for both patrons and consultants alike. Even during this time period, Amy is one that we can depend on to ensure the smooth operation of the labs. Overall, Amy makes the labs a more enjoyable place for patrons and consultants alike through her sunny disposition and sense of responsibility. If ninjas ever invade the labs and threaten to take the color printers away, we know that Amy will be right at the front fighting against the invading horde. Congratulations, Amy! {lc, lm}
Matthew Swern
March 2006 ResNet Consultant of the Month (Spring Semester)
Matthew has been working for ResNet since the fall 2005 semester, and joined the ResNet office staff in January 2006. Matt is a fast learner who is always professional in his interactions with users and staff. He is meticulous in problem solving and in following ResNet procedures during troubleshooting and when addressing user issues. Matt is motivated to provide the highest level of service for users, and has done an excellent job during his time with ResNet. {jw,js,bm,ok}
Anisah Syed
March 2006 Cook/Douglass Consultant of the Month (Spring Semester)
We are pleased to name Anisah Syed as a Consultant of the Month for the Cook/Douglass campus. Currently completing her second year with CCF, Anisah continues to treat everyday as enthusiastically as her first. Her outgoing personality ensures that users will have an exceptional customer service experience in the lab. When Anisah is working, one can be assured that the lab is running efficiently. Always asking for additional tasks to complete, Anisah surely goes beyond her job duties. Congratulations Anisah, your efforts are truly appreciated. {ljr}
Joseph Szabo
February 2000 Busch Consultant of the Month (Spring Semester)
Joe consistently approaches lab patrons when they are in need of help at their workstations. Not only does he help the users, but he also helps out his fellow consultants with their questions. In addition, he performs his consultant duties to the fullest - especially, cleaning, stats and reporting down machines. We commend Joe for his supportive attitude and excellent job performance. {av}
Joseph Szabo
September 2005 College Avenue Consultant of the Month (Fall Semester)
Over the past month, Joe has stood out as one of the College Avenue Computing Center's top consultants. Joe has displayed unparalleled initiative, taking on important tasks long before supervisors approach him. He also stood out by effectively and professionally handling challenging patron issues. Joe is always punctual and takes rounds more often than the mandated 15-minute basis. He is upbeat and happy to help patrons early in the morning as well as late at night. We are overwhelmingly pleased to have Joe on our staff and look forward to working with him in the coming months. {sk, lw}
Robert Szczepaniak
September 2007 Busch Consultant of the Month (Fall Semester)
Bob is one lean, mean, consulting machine. When Bob is on duty, no one has to worry; everything is always taken care of. From the hustle-bustle of the mid-afternoon, he has proven to be sharp, flexible and calm--and never forgets to smile and be (extremely) friendly. Bob is one of our newer consultants, hired in March, but you would never know it. He spends the start of each shift looking out for the new consultants, helping guide them through work. He has such a great attitude and he is a great teacher. Even in the face of potential crises, Bob remains calm and directs patrons accordingly. It is always a pleasure working with Bob. He works thoroughly and efficiently, and the supervisors rely on him for everything. Bob does not shy away from any tasks, and he often offers to do things most consultants shy away from. The Busch labs are a better place because of Bob. Congratulations and thank you! {yt, kp, wll}
Fall 2007 Busch Consultant Achievement Award (Fall Semester)
This man is deserving of a mountain of praise, and we will try our best to do that. But to encompass in a few sentences what Bob means to us would be impossible. Bob is an example for everyone, not just consultants, or NBCS in general. He does his job impeccably, and conducts himself in a way that garners respect. Sometimes you wonder if anything brings him down, because he's always on top of things and in great spirits, no matter what else is going on in his life. Bob may have a crazy netid that is hard to type in just right, but he has time and time again proven himself not only to be reliable and responsible but helpful in numerous ways. It's hard to keep track of how many times we were in a crunch trying to find someone to work an emergency coverage and he volunteered to take it. There have also been multiple occasions in which he offered to lug the heavy, hard-to-steer, paper cart to LSM, once even during a downpour even when he easily could have left it for another consultant to do. Bob is always the first one to volunteer to do anything, and he always ensures that it gets done in the best and most efficient way possible. He is one consultant whom we can always rely upon to stay on top of everything in the lab, and is usually the first to notify us if anything is wrong. In the beginning of the semester, he helped train many of the new consultants, which is amazing since he himself only joined our staff in late spring. You would never know it, since he knows everything about the lab, inside and out. No matter what task Bob is working on, he always does an excellent job. He is the nicest person and he really takes the time to help out patrons. He always follows up on issues and will ask questions so he knows what to do if the situation occurs again. Bob is a very dependable consultant and ARC couldn't survive without him opening four days a week! All in all, Bob has been an excellent consultant and has more than sufficiently proven that he deserves to be THE BUSCH CONSULTANT OF THE SEMESTER! {dk,yt,kp,wll}
Jeff Sze
October 2008 Busch Consultant of the Month (Fall Semester)
Jeff is one of ARC's great assets. Regardless of how busy the lab is, Jeff is always ready and prepared to assist any patron with any problem they may be having. He's very knowledgeable when it comes to lab policies and procedures even to the point that even seasoned consultants are comfortable going to him if they are unsure about something. Jeff is such a polite young man. Jeff is simply a solid consultant throughout all facets of the job. He fulfills all of his duties consistently. Parents love him, and so do we. Jeff keeps himself busy with helping patrons, and frequents the supervisor office looking for lost & found items. He has been spotted on numerous occasions visiting the lab when he's not working (a sign of a true ARC-ite). Additionally, Jeff stepped in to work one of the ResNet dispatch shifts and was quickly up to speed. This award is long overdue for such an outstanding consultant. Jeff is a consultant that both supervisors and consultants know that they can count on. He is trustworthy, hard working, and knowledgeable - three qualities of a great consultant. {kp,wc,bt,lm}
