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OIT Student Employee Recognition Program


Previously Honored Consultants – T


Michael Tagliareni

February 2002 Help Desk Consultant of the Month (Spring Semester)

Mike is an exceptional consultant for many reasons. He is always on time, works very hard, and doesn't hesitate to ask questions. He is always willing to learn more because he wants to, not because it is part of the job. He recently dealt with a dissatisfied user particularly well. He turned a potentially bad situation into a good one by listening to the student and taking her concerns to heart. Mike's performance is not only recognized by his supervisors, but also by his co-workers. One co-worker stated that Mike "is the most professional and friendly consultant she ever work with. He knew the answers to all the questions and handled the calls extremely professionally." Even an experienced author (such as John) couldn't say it better. {kb}

Judith Tan Su Ern

November 2013 Cook/Douglass Consultant of the Month (Fall Semester)

Judith has quickly established herself as one of the top consultants at the Cook/Douglass labs. Although this is her first semester working for NBCS, she has quickly adapted to our policies and continually strives to provide excellent customer service. She always goes out of her way to make sure the lab is running according to policy. She is very hardworking, and not afraid to jump into any situation and help out, without hesitation in order to fulfill her duties as a consultant. While on shift it is almost impossible not to smile when working with Judith, she is always full of positive energy and laughter. It is her positive attitude, and hardworking nature that give us the pleasure to recognize Judith as the Consultant of the Month. Thank you Judith, keep up the great work! {aj}

Duy Tan Vo

October 2002 Livingston Consultant of the Month (Fall Semester)

DuyTan just starting working for the Livingston computing center this semester. He is already off to a great start tackling the most difficult of questions with a smile. Duy has been a model of what we look for in a new employee. He is very eager to help, eager to learn and quick to volunteer for any tasks that may arise. We hope that this level of exceptional performance will continue in the semesters to come. Keep up the good work DuyTan! {cb}

Stuti Tandon

February 2017 Help Desk Consultant of the Month (Spring Semester)

We are happy to announce Stuti Tandon as our Network Support Consultant of the Month! Stuti has excelled at the Help Desk since being hired this past fall. She rose through the ranks, swiftly ascending from a Level 1 consultant to a Level 2 consultant, and is now working in Network Support! She is dedicated, hard-working, and known for trying her best to handle even the most complex issues. When she is not spending time in the Help Desk, she is busy playing guitar, piano, and of course "devoting my life to OIT ticket follow-ups". You can catch her outside in her Mini Cooper drinking coffee and traveling. Her hard work and enthusiasm in the Help Desk have not gone unnoticed, and we are lucky to have her as a consultant with us! Congratulations Stuti! {ar}

Jonathan Tang

February 2008 Help Desk Consultant of the Month (Spring Semester)

Jonathan Tang started working at the Help Desk in 2006, and since then has been an extremely valuable consultant who has provided exemplary support for thousands of users. Literally! Jon is listed as the requester for 1107 tickets in HDRT. His life goals include not failing out of school and reaching the flag in front of the castle of life while jumping on sentient turtles. Jonathan is a Mechanical Engineering and Math major with a minor in Economics. The skills he will retain from these programs will enable him to construct a jumping device to leap upon the aforementioned turtles while shooting fireballs out of his hands. In his free time, Jon enjoys reading and playing video games. Jon always comes into the Help Desk with an infectious positive attitude and is dedicated to helping out users. Jon's stellar service has been solid and inspiring. Not only is Jon more than willing to sit up at Help Desk 12 (the front station), he also writes thorough tickets that include the necessary details. Jonathan consistently takes regular and emergency coverage, and in general makes all of our jobs here easier by simply existing! :) {jb,cw}

Fall 2008 Help Desk Consultant Achievement Award (Fall Semester)

Jon has been working at the HelpDesk since the summer of 2006. Jon demonstrates both excellent technical and customer service skills, remaining helpful even with the most exasperated users and complicated technical problems. Jon is a friendly and hard-working individual both at work and at school. Currently a graduating senior working towards a double major in Mechanical Engineering and Mathematics, he is also considering attending graduate school next year. In his spare time, he likes reading, running, and playing video games, ping-pong, and tennis. We are glad that Jon is a part of the Help Desk team and will be returning next semester. Congratulations, Jon! :) {sm}

Kevin Tang

March 2010 ResNet Consultant of the Month (Spring Semester)

Kevin started off working with NBCS in the fall of 2008 as a Help Desk Consultant. While there, he worked consistently and diligently on providing the best customer service to the patrons that called and sought help. After a year of working at the Help Desk, he was given the opportunity to apply for ResNet office and dispatch, which he took. While initially overlooked for an office position for lack of dispatch shifts, Kevin was finally given the opportunity which has come back to reward us. Kevin has consistently provided clear and precise assistance and instructions for both Help Desk Consultants and Dispatch Consultants alike. He's always happy to assist other office consultants with questions they may have regarding troubleshooting. Kevin currently works for both ResNet office and dispatch from ARC, where he puts his all into helping every student that seeks his help. {ml,la}

September 2010 ResNet Consultant of the Month (Fall Semester)

Kevin Tang has been a very intricate part of the ResNet community. Over the past month, Kevin has demonstrated proficiency in multitasking and troubleshooting. Kevin has also shown exceptional ability to follow rules and protocols during certain scenarios. His performance is further strengthened by his excellent and extremely thorough ticket writing. He includes details about every step that he had taken to resolve or escalate the issue. He is also very willing to go out on escalation appointments; and even for the most eclectic cases, he always manages to take control of the problem. Lets congratulate Kevin on this accomplishment! {ac}

Adam Tannir

March 2004 Cook/Douglass Consultant of the Month (Spring Semester)

Adam is one of our most diligent workers. He is always willing to help and always gives recommendations on how to solve problems. Even when he is not on duty, Adam remains professional and takes it upon himself to answer user questions when other consultants are occupied. During Spring Break, Adam was around helping users and fellow consultants clean even though he was not scheduled to work that day. His wealth of technical knowledge and resourcefulness are assets to our labs. Aside from being a responsible consultant, Adam has a fresh sense of humor that keeps the work environment light and fun. Thus he is worthy of the Consultant of the Month Award. {cg}

Nicholas Tanzi

September 2010 Livingston Consultant of the Month (Fall Semester)

Nick Tanzi has been with NBCS for a year and we have seen great things from him in the past and this month has been no exception. Nick has demonstrated exemplary customer service and troubleshooting skills, and has proven to be a reliable and resourceful lab consultant and demonstrated these skills while participating in SWAT during Move-In weekend this semester. Nick is always early for his shifts and ready to work. His extremely friendly demeanor makes him very approachable and a pleasure with whom to work. On a number of occasions, we have noticed Nick mentor and explain how to handle various issues that arise in the lab to our newer consultants. He has shown an ability to take control of situations and efficiently solve most problems he encounters. Nick has also proven himself to be reliable and we have come to trust in his abilities. Please join us in congratulating Nick Tanzi on being named a Consultant of the Month for September 2010! {ew,lw,mk,LW}

Yiwen Tao

March 2017 College Avenue Consultant of the Month (Spring Semester)

Since Blythe began working at the labs, he has thrived in the consultant position. He has proven to be a quick learner, diligent employee, and a meticulous cleaner. His computers are cleaned with the upmost perfection, and he always remembers to complete his rounds. From the beginning, it was clear that Blythe is extremely passionate about this position and isn't afraid to work hard while he is here. He has recently become ResNet Certified, and is looking forward for more opportunities to advance in OIT. Blythe sets a great example for his peers and is a stellar role model. While at his station, Blythe greets patrons with a friendly smile and is eager to answer any questions they may have. He is always quick to answer the phone, and his focus does not go unnoticed. Bylthe has had to handle a few difficult situations while working in the lab, and has remained calm and collected through all of them. He does his best to ensure that everyone has a positive experience in the lab, and always follows up to ensure that all questions have been answered. Congratulations on Consultant of the Month award Blythe, you earned it! {np}

Luciano Taranto

Fall 2013 ResNet Supervisor Achievement Award (Fall Semester)

Luciano joined the ResNet Office Supervisor staff this past summer, and since then has been an outstanding member of the team. His commitment to providing exceptional service has impressed not only the users he assists but his fellow workers as well. It is quite rare to find Luciano not actively engaged in trying to search for a solution to one of the many networking questions that are thrown at him each day. His favorite part of the job is when he has a "Eureka!" moment, where all his hard work culminates in to another problem solved. One of the main projects Luciano has been working on is updating the tools USB, which will benefit the dispatch and office staff who are attempting to work on user's computers. His dedication to completing this project is only one example of what makes him suitable for this award. In addition to his ResNet Supervisor responsibility, Luciano is also a member of the scheduling team. His enthusiasm towards creating and maintaining the schedule has been advantageous to all members of the Office team. When he is not at work, Luciano enjoys tinkering with computers, exploring new places and spending time with his friends. He is currently double majoring in Computer Engineering and Computer Science. When he graduates, in 2015, he hopes to take the networking skills obtained from NBCS and apply them to a career in either Network or System Administration. We would like to thank Luciano for all his effort and achievements thus far and look forward to his future accomplishments. {em}

Denny Tarver

March 2018 Cook/Douglass Consultant of the Month (Spring Semester)

Even though Denny recently joined the labs this past year, she has already stood out to the supervisors due to her wide breadth of technical knowledge and the confidence that she carries herself with while on shift. Regarding her technical skills, she has in-depth knowledge on both the hardware and software side that she has demonstrated while handling a number of difficult walkins. Recently, she was observed providing advice to another consultant regarding an issue with printer drivers, which even led to the management team learning a few new pointers. Whenever Denny does provide guidance to her colleagues, which she has been spotted doing a number of times, she always clarifies any questions they may have while still maintaining their confidence. She also has a great skill of adjusting her explanations to any level of technical knowledge when working with patrons and never leaves them feeling bad for asking any questions. Denny's confidence also stood out during one of the Papercut testing sessions; when the printer temporarily stopped working, Denny immediately jumped in and began looking at the issue without being prompted. Also when everyone was asked for feedback at the end of the session, she spoke up and gave very informative feedback about her experience with the software. It is also worth mentioning that Denny always has a fantastic attitude whenever she is in the lab as she is always a joy to work with and is the first to jump at the chance to solve any tough issues that may come our way. Overall, Denny stands out as one of our most diligent and hard working consultants! Congratulations on being the March Consultant of the Month, you have definitely earned it! {ab}

Waleska Taveras

Spring 2016 Livingston Supervisor Achievement Award (Spring Semester)

Waleska started her journey with Rutgers OIT as a consultant in 2012. After catching the eye of management team, she rose the ranks and was soon promoted to Assistant Lab Supervisor for the Livingston Computing Center. During her entire time here as a supervisor, Waleska has consistently proven her unwavering reliability, outstanding work ethic, and superb leadership skills to her supervisor team as well as to her management. Going above and beyond the call of duty is not enough to describe Waleska's contribution to the supervisor team. Her creativity truly shined through her work with signage around the labs, as she worked hard to update many of our outdated signs that have all received excellent feedback from our patrons. When Waleska is working alone in the labs, we can all be confident that she will handle every issue she faces with the highest level of professionalism while simultaneously providing exceptional customer service. In addition, she took the initiative to become ResNet dispatch certified where she learned how to troubleshoot and resolve a variety of network related issues that occur around the lab. Aside from her amazing work ethic, Waleska's enthusiastic and friendly personality is apparent from the moment you meet her, allowing her to develop a superb working relationship with all of her co-workers, from consultants all the way to management. These skills were clearly displayed when she volunteered to help out with Rutgers Day, where she provided OIT services to hundreds of people for long hours all while never letting a smile leave her face. She is an absolute pleasure to have in the office, whether on shift or not as the insightful conversations we have had will be memorable for years to come. It is for these reasons that she has definitively earned the honor of Supervisor of the Semester. Waleska, we truly thank you for all of your contributions to the lab and we know you will be amazing at all of your future endeavors. Please join us in congratulating Waleska for earning the title of Supervisor of the Semester for Spring 2016! {nh}

Nick Taylor

Fall 2006 ResNet Consultant Achievement Award (Fall Semester)

After joining the ResNet team this fall, Nick Taylor quickly distinguished himself as an exemplary consultant during our early rush period. His work in the field clearly demonstrated a thorough competence with networking troubleshooting, and his dedication to providing prompt resolutions to user issues made him a critical part of ResNet support efforts on Livingston Campus. In addition to his technical and troubleshooting abilities, Nick's customer service skills and meticulous attention to detail became especially apparent through his valuable contributions to resolving switch related issues in the dorms. Nick went above and beyond the call of duty when a network problem was occurring in his own dorm residence - he collected data and assisted his management to identify possible points of failure. Nick used his own dorm network connection to detail the extent of the problem, and was willing to commit extra time to work towards a resolution. Nick recently joined the ResNet office staff, and continues to prove himself as one of the most hardworking members of the ResNet staff. {jr,bb}

Adam Taylor

October 2008 Help Desk Consultant of the Month (Fall Semester)

Adam Taylor is a new Help Desk consultant this semester, and he has taken to his position very well. Adam is very polite on the phones and quite thorough with writing tickets. He has had the opportunity to take a number of out-of-ordinary (and difficult) calls, and he has impressed us with the way he has handled them. Adam is also a relatively new student to Rutgers. He transferred from Brookdale in the Spring of 2008. Adam currently holds an Associates Degree in Culinary Arts and an Associate in Business Administration. At Rutgers, he is currently pursuing a degree in Accounting. Adam is a very hardworking individual both at work and in his academics. We are proud to present him the Help Desk Consultant of the Month award for October 2008. Congratulations Adam! {sm,av}

February 2009 Help Desk Consultant of the Month (Spring Semester)

Adam Taylor has been working with us at the Help Desk since the Spring of 2008. He is friendly and enthusiastic - just right for our work environment. He helps other people in the room with difficult issues and he does not hesitate to ask for help when he is faced with one himself. Adam's technical knowledge is a valuable asset to our team and has also proven to be beneficial in the labs, where he has recently been hired as a ResNet Certified Labs Consultant. Aside from his technical skills, Adam claims to have an Associate's Degree in Culinary Arts. However, we won't know for sure until he brings in some of his work for us to try! Thank you for all of your hard work and congratulations, Adam! {sm}

October 2009 ResNet Consultant of the Month (Fall Semester)

October's Consultant of the Month award for ResNet office goes to Adam! Known sometimes as ataylor1, which we presume is to distinguish him from the other ataylors that work for ResNet, Adam is an exceptional office consultant and the only member of the office staff with a degree in the culinary arts. He reliably resolves issues that come his way, but when a more complicated conundrum confuses him, he knows the right questions to ask to get the job done posthaste. Because Adam is a new office consultant, he may not always know the twists and turns associated with puzzling problems, but he learns quickly and never asks the same question twice. Keep up the good work Adam. Your future with ResNet looks bright! {ml}

February 2010 ResNet Consultant of the Month (Spring Semester)

Adam has been an invaluable member of our office staff this semester. After joining NBCS in Fall 2008 Adam has gained knowledge and experience from all parts of the organization, as he has worked at the Help Desk, College Ave Labs, Operations and ResNet Office. His ability to learn technical concepts quickly and his determination to resolve issues correctly the first time makes him a great asset wherever he is. Congrats to Adam for this well deserved award. {th,la}

Spring 2010 ResNet Consultant Achievement Award (Spring Semester)

Ever since his promotion to ResNet office, Adam Taylor has proven himself time and time again to be a real asset to the group. After joining NBCS in the Fall of 2008, Adam has worked for almost every part of the organization, gaining knowledge at every stop. His work at the Help Desk, College Ave Labs, Operations and ResNet Office have all helped give him the perspective and experience that he has now and uses everyday. Adam has the ability to learn technical concepts quickly and also possesses the determination to resolve issues correctly the first time he encounters them. His dedication to finding the reasons behind why an issue has occurred has been inspirational. Because of this and his determination to do every job right, Adam was recently promoted to ResNet Supervisor-In-Training. We are all very proud of Adam and hope that he continues to shine in ResNet for years to come. Congratulations for this well deserved award. {th,jf}

Fall 2010 ResNet Supervisor Achievement Award (Fall Semester)

This is not the first time Adam Taylor is being recognized for his stellar performance. Adam has received two awards as Consultant of the Month for the NBCS Help Desk, two awards as Consultant of the Month for ResNet Office, and received the ResNet Office Consultant Achievement award for the Spring 2010 semester. Adam has since been promoted to the position of Assistant Supervisor for ResNet Office on August 17th and was later promoted to Center Square Student Supervisor for the Fall 2010 semester. Adam has made a great addition to both Help Desk and ResNet Supervisory teams and his years of working with ResNet and the Help Desk have made him invaluable between training new consultants, mentoring current consultants and writing documentation and other staff resources. As such, Adam was chosen for the ResNet Office Supervisor Achievement award this semester. Congratulations Adam! {la}

Daniel Taylor

September 2008 Cook/Douglass Consultant of the Month (Fall Semester)

Danny has been one of the brightest additions to the Cook/Douglass lab staff since coming aboard during this year's S.W.A.T. weekend. Always volunteering to run supplies, complete a miscellaneous task or offer assistance to consultants, supervisors and patrons alike, Danny's optimism and resolve to provide superior customer service help him stand out. His technical ability is the only thing capable of out shining his customer service skills, Danny uses his extensive technical knowledge as well as his familiarity with lab policy to keep things running smoothly as well as helping out fellow consultants. Danny's enthusiasm for the job can be seen in everything he does and it makes working with him an absolute delight. Thanks for all of your hard work, Danny! Keep up the good work! {sr}

Spring 2010 Cook/Douglass Supervisor Achievement Award (Spring Semester)

This semester, Danny jumped right into the thick of things and everything he touched was improved by his involvement. Many times throughout the semester Danny demonstrated his outstanding decision-making and problem-solving skills as he came into his own as a leader. Although Danny's main responsibility is that of co-lab supervisor, he was heavily involved in two of the most time-consuming supervisor task: scheduling and hiring. As the supervisor in charge of hiring, Danny handled the many aspects of training the staff, scheduling interviews, and scheduling CIT training with seeming effortlessness. He accomplished all of this while dealing with the challenges of scheduling the current staff. Danny was also instrumental in helping us track and work towards a resolution with our building and HVAC problems. He compiled very detailed notes about our issues that helped us work towards resolution, and was always on top of the troubles as they developed. Whenever Rutgers facilities or outside contractors were on site, Danny worked with them to make sure they understood what was wrong and what we needed. Where Danny really stood out was Rutgers Day. His enthusiasm for making it a good program extended to helping the College Ave campus plan for their program. He came up with excellent ideas to improve upon our efforts from the previous year, and was closely involved in both the setup and the day itself, ensuring that the Comic Life and Photobooth programs both went off without a hitch. This is all not to diminish Danny's confident accomplishments as a co-lab supervisor. His leadership skills shined throughout the semester as his gained the trust of co-workers as well his managers, and the compliments of others within OIT. Outside of our department, Danny has demonstrated his considerable skill at interacting with other departments and helping us work through many of the semester's challenges. It is a gross understatement to say that the entire semester, one that seemed considerably busier than most, ran very smoothly thanks to Danny's efforts. When Danny is at work, and even when he isn't, it is clear how important to him it is that the campus labs are running as smoothly as possible, and for that and all his efforts, Pat and Stacey are extremely grateful. Congratulations, Danny! {ss,pd}

Forrest Temple

September 2006 College Avenue Consultant of the Month (Fall Semester)

Forrest is a new consultant who has exemplified the traits a consultant should possess. He remains diligent and helpful while on duty. Forrest always seems to be in motion, performing his rounds, helping a user or checking on the printers. He arrives early to his shifts and is willing to stay later to help out if someone is late or we're looking for coverage. Forrest covered a lot of shifts during our temp period. He always arrives at work ready to serve our patrons and enforce lab policies. Congratulations and keep up the good work! [cm, lw]

October 2008 College Avenue Consultant of the Month (Fall Semester)

Forrest is by far an outstanding consultant. He has been with NBCS for three years and still carries the same work ethic as when he first entered the lab. Forrest is always willing to take coverage, and pick up any open shifts. He enjoys taking on new challenges in the workplace. For example, he has expressed interest in becoming a ResNet certified consultant. Forrest has also been a great mentor to our new hires. He is always willing to provide his fellow employees with advice on how to deal with patron issues. Forrest has been a valuable asset to management as well. He will not hesitate to bring issues or suggestions to our attention. For these reason, we are proud to announce Forrest as College Avenue Computer Lab's consultant of the month. {mi,bo}

Viren Thakur

April 2000 Busch Consultant of the Month (Spring Semester)

Hired last semester, Viren has proven to be a proficient consultant through tireless rounds of the lab and never-ending searches for users to help. We appreciate that he has helped out by covering a number of hard-to-fill shifts throughout the semester. Also, his good communication skills and ability to be patient with users did not go unnoticed during Open House, where he served as a greeter and vital link to the Open House Tours. We thank him for his care for the lab and for the sincerity with which he extends his help to both lab patrons and staff members. {bm}

Jean Thaylord

November 2014 Busch Consultant of the Month (Fall Semester)

We have had the pleasure of working with Jean for just over a year now. Jean's tenure has been one marked by the highest standards of excellence that we have had the pleasure of seeing in recent past. He has a welcoming and warm demeanor coupled with a genuine drive that is reflected in all his work. Jean is a dependable consultant at BEST, and has shown to be able to handle unusual situations professionally. Jean always includes his fellow consultants in conversation, and never makes anyone feel left out. There is a remarkable consistency in his interactions that is refreshing, and he always puts the needs of the lab first. When we need someone to step up, Jean is always one of the first people to rise to the challenge and provides the lab with that flexibility that makes it a wonderful place to work. {leipold,adg}

Alfred Thomas

September 2010 Busch Consultant of the Month (Fall Semester)

Already on our staff as a lab consultant, AJ is one of our newest Resnet dispatch additions, and it's the same ol' story again--which is a good thing! First he established himself as one of our best consultants, and now he's one of our best dispatch consultants. Bask in the ground that AJ walks on, because wherever he goes, it's a job well done. Even though he is relatively new to the position, AJ has been exemplary in his handling of tickets and customer service. His pleasant demeanor and knowledgeable skill-set are sure to brighten the day of any dissatisfied on-campus resident. AJ makes sure to see problems through to the end, putting in extra work if needed. During SWAT, he even stayed at a user's dorm AFTER everyone had left, just to make sure the problem was addressed. If you have any sort of problem, AJ is going to fix it for you or at least help you to the next step. The same could be said as for his attitude with his employers; staying late numerous times for tickets when necessary, not to mention helping us clean up after SWAT. All of the reasons are what make AJ an invaluable employee to us. Using his knowledge for the benefit of all- and not just when it's convenient- that's why Alfred deserves this award. {kp,al,nf,wc}

Spring 2011 Busch Consultant Achievement Award (Spring Semester)

When you enter the lab and see that AJ is working, you know it's going to be a good day. AJ exemplifies the ideal lab consultant. He greets everyone that walks in the lab with a smile and his trademarked, relaxed way of explaining things always puts patrons at ease and allows him to effectively assist both patrons and consultants alike. In addition to providing excellent customer service in the labs, AJ is in his second year as a ResNet dispatch consultant, giving courteous and exceptionally competent service on-site at the dorms. AJ's intellectual curiosity has never faltered doing things like following up on a patron issue that he couldn't resolve himself, to completing additional tutorials and even training with ResNet Office making him the best consultant he can be. AJ has been one of our best consultants for a long time, we are lucky to have him at Busch, and this award is well-deserved. Congratulations, AJ! {wc,nf,mo}

Chrystine Thomas

April 2011 Cook/Douglass Consultant of the Month (Spring Semester)

Chrystine joined our consultant staff just this semester and has been nothing short of a fantastic consultant. Since coming here, she has taken many hard-to-cover permanent shifts and is always willing to help out a consultant-in-need with coverage. She's always brightening up Loree with her positive and caring demeanor and even helped out with the Dance Marathon. We're saddened that she will be leaving us at the the end of the semester. As such, we would like to congratulate her on being the Consultant of the Month for April and wish her the best in her future endeavors! {rh,hl}

Jeff Thompson

April 2002 Help Desk Consultant of the Month (Spring Semester)

Jeff started working at the Help Desk last fall. He is extremely professional and mature, especially with difficult callers. His vast computer knowledge and customer service attitude make him an exceptional consultant. He can troubleshoot effectively by guiding the caller through a series of pertinent questions. He goes beyond what is expected of him. He looks for ways to improve Help Desk functions and makes helpful suggestions. The Help Desk team will miss Jeff when he graduates in May. We all wish him luck in his position at Morgan Stanley. {kb}

Abigail Thompson

Fall 2014 College Avenue Consultant Achievement Award (Fall Semester)

Abby Thompson has proven to be one of the best consultants on the College Avenue Campus, so it is no surprise that she is winning Consultant of the Semester for Fall 2014! She consistently goes above and beyond the expectations of the supervisor and management staff. Abby always volunteers to help out with additional work, and is the first to jump up to help a patron when needed. She is more than willing to walk someone through a task step-by-step, no matter how large or small. Abby is able to assist patrons in difficult circumstances with a calm disposition, which certainly helps in a tense situation. As she has developed as a CACC employee, her technical knowledge has expanded as well, allowing her to become more effective at troubleshooting. Her can-do, upbeat and pleasant attitude has made the days of patrons and staff alike much more positive. Abby's confident demeanor assures the entire staff that the lab is in good hands when she is working. Abby, thank you so much for all your hard work this past semester. We appreciate all of it, and look forward to working with you in the spring. Congratulations! {ls}

Emily Tiao

February 2014 Busch Consultant of the Month (Spring Semester)

Emily started as a consultant this year, but has quickly tackled the challenges of this job with ease. Emily has excelled as a consultant, and even more so as a dispatch consultant. Her customer service skills are top-notch; evident through her dispatch tickets and work as a consultant. She is always on top of her duties. Emily is friendly to both patrons and consultants alike, and never hesitates to assist a patron. Emily is a dependable consultant and is always willing to lend a helping hand with her fellow co-workers and patrons. Furthermore, she continually looks for ways to improve the lab, and effectively communicates these ideas with the supervisor team. Finally, Emily is simply a joy to speak with. It is impossible to recall a single instance in which she wasn't pleasant, engaging, and outgoing in conversation. For these reasons among others, it is a pleasure to announce Emily Tiao as our Consultant of the Month for February 2014! Congratulations and keep up the excellent work! {dg,caw}

Krista Tobias

Fall 2013 Help Desk Consultant Achievement Award (Fall Semester)

Krista eagerly began working for NBCS as a Help Desk consultant just this past September. In that time she has demonstrated a consistent willingness to staff the front station, shown a strong desire and ability to learn, and handles calls with a smile. She has received compliments from both users and supervisors for her outstanding customer service skills. Krista regularly ensures caller's issues are handled as efficiently and as quickly as possible. When something unfamiliar comes up, she is unafraid to ask questions and rarely needs to be told something twice. Krista is interested in software engineering and plans on graduating in 2016 with a degree in Computer Science. She also finds time to work at an Animal Hospital and is an experienced saxophonist and pianist. Krista has been a great addition to the Help Desk Team and we look forward to having her with us. Congratulations on winning Help Desk Consultant of the Semester! {ro}

November 2015 Help Desk Consultant of the Month (Fall Semester)

Krista exudes an aura of positivity and energy that cannot be matched. As an Applications Support Consultant Krista has had to deal with a wide variety of issues ranging from network outages to application failures. Krista is consistent and diligent in reporting these issues. If you ask Krista, she would say that things only break because she is working. Yet time and again Krista performs her duties admirably. In addition to working Application Support Krista has ascended to the highest student position of Level 3 Supervisor. Krista is pleasant to work with and eagerly assists her fellow consultants. Never discouraged, Krista tackles any issue head on. If something comes up that she is unsure of, she finds an answer. An enthusiastic and dedicated worker, we are happy to have Krista as part of the Help Desk team. Krista is an avid dog lover and is currently working towards completing a degree in Information Technology and Informatics. For all these reasons and more we are glad to award Krista Level 2 Application Support Consultant of the Month! {db}

Fall 2015 Help Desk Consultant Achievement Award (Fall Semester)

It was not too long ago that we praised Krista for her stellar work as an Applications Support Consultant. As such it comes as no surprise that we are praising her again by recognizing her as the Applications Support Consultant of the Semester. As an Applications Support Consultant Krista has handled a wide variety of situations. Whether it be service outages, environmental issues in the machine room, error lights on machine room equipment, or 500 devices appearing on Nagios, Krista has seen it all. In each situation Krista has maintained a cool, calm, and collected presence to gracefully report the issues. In addition to her Applications Support duties Krista also fulfills her supervisory duties such as checking the quality of the work completed by the student staff and helping to keep our documentation up to date. Krista eagerly takes on any task with a smile. Krista is easy to approach and provides a welcoming presence whether she is working in Applications Support or in the Help Desk. As a seasoned Level 3 Supervisor we have full faith and confidence in Krista's abilities to handle situations wherever they may occur. We are very happy to congratulate Krista on all of her feats and accomplishments! {db}

Alexandria Tom

November 2006 Cook/Douglass Consultant of the Month (Fall Semester)

In just a few months, Alexandria Tom has truly proven to be a model consultant. Her warm personality, efficiency, and dedication give rise to top-notch customer service. Even when she does not know the answer to a question, she takes initiative and uses various resources to find a solution with a smile. The enthusiasm that she brings to work uplifts the lab as a whole. Consistently going above what is asked of her, Alex can be frequently found completing tasks for management while simultaneously serving patrons. We can always be sure that our labs are running smoothly and guidelines are yielded to when Alex is on the clock. We thoroughly appreciate Alex's efforts and contributions to the lab, and we ask everyone to join us in congratulating her as consultant of the month! [lr]

Mike Tornello

September 2010 College Avenue Consultant of the Month (Fall Semester)

Mike is an outstanding consultant who always comes to work with an exemplary attitude. He is friendly to coworkers and patrons alike and he is happy to put in the extra time, thought and patience to answer a difficult question. Mike keeps his fellow consultants and supervisors informed about what is going on in the lab from day to day. Over the summer, Mike spent a lot of time working at the lab and readily assisting with supervisor duties. He is always a willing volunteer to bring supplies to the remote lab sites. His flexibility is an asset to the lab, as he is ready at a moment's notice to switch locations during a shift if coverage is necessary. Since the beginning of the semester, Mike has been proactive in helping new consultants to learn and to improve their performance. We would like to thank Mike for his consistent positivity as well as his dedication to his coworkers and to the patrons of the lab. Thanks for helping to make the College Ave Computer labs a great place to be! {fs}

Gabriel Torrens

November 2009 College Avenue Consultant of the Month (Fall Semester)

Gabe is a new addition to the College Avenue team this year and has already proven himself a valuable consultant. Gabe not only works as a consultant but also immediately received the promotion to ResNet Dispatch consultant. Gabe is friendly and helpful to patrons and always gets the job done on dispatch visits. While working a late night shift, Gabe was confronted with a challenging service situation which he handled with the utmost professionalism. Gabe is a valuable addition to our team and we commend him on all his good work! Congratulations Gabe! {dk,mf}

November 2010 ResNet Consultant of the Month (Fall Semester)

We're honored to award Gabe Torrens the Consultant of the Month award for ResNet Office. Gabe is new to the office this semester, after having worked ResNet Dispatch on College Avenue since Fall 2009. However, since his promotion to ResNet Office, he's been moving along steadily, building his knowledge base to better aid Help Desk consultants and dispatch consultants in their endeavors to help dorm students with their various networking issues. He is always quick to take on special projects, and does them to specification. As such, we anticipate having him in ResNet Office for the rest of his time at Rutgers, and we look forward to seeing him learn and grow even further. Congratulations, Gabe! {aw}

Shane Townsend

March 2014 Operations Consultant of the Month (Spring Semester)

Due to his excellent work with NBCS Operations, Shane Townsend was chosen as the March 2014 Operations Consultant of the Month. Shane started working with the labs in Fall 2012 before expressing interest in Operations and becoming an Operations Consultant in October of 2013. In the five months he's been working in Operations, Shane has very quickly picked up the necessary nuances and skills that he is required to know. Not only is he comfortable and able to report any issues he experiences while on staff in Operations, but also excels in handling Help Desk calls. In situations where he is taking Help Desk calls from Operations, Shane is very polite and attempts to find the optimal resolution for their issues in a timely and efficient manner. Shane is willing to help out when necessary and On several occasions, he has offered to work extra hours to fill gaps in the Operations schedule. Most notably during the recent snow storms, Shane was available to cover for others that had trouble making it in to work. An ITI major, Shane is set to graduate in Spring of 2015 and is an excellent asset to the Operations team. Congratulations Shane for being chosen as Operations Consultant of the Month! {jd}

Nick Triozzi

March 2011 College Avenue Consultant of the Month (Spring Semester)

Nick has been a valuable asset to the College Avenue Computer Labs this semester. He has always stood out as a pro-active, hard-working member of our staff. Nick maintains a positive attitude when he assists patrons. He makes it a point to ensure that people seeking assistance leave the lab with a viable solution. His customer service and technical skills are exactly what we want our consultants to strive for. His sense of humor and ability to remain calm in tough situations makes him one of the most respected among his peers. Nick does not hesitate to escalate issues or suggestions by contacting a supervisor whenever appropriate. We are proud to award Nick as College Avenue's Consultant of the Month. Thanks, and keep up the great work! {lj}

Anthony Tripodi

October 2017 Consultant of the Month (Fall Semester)

Having joined our team in Fall 2016, Anthony Tripodi has consistently served our lab with great joy, dignity, and diligence. Time and again we have received tremendous feedback from faculty and staff on his excellent customer service, hardworking ethic, willingness to go above and beyond during every one of his shifts. It is as if bad days simply do not exist for Anthony! Due to his enormous, never ceasing positivity, it makes our jobs even that much more enjoyable working alongside him. His positive approach and friendly personality are among his greatest assets: he is able to approach projects and tasks with optimism and the right attitude; he is a go-getter and is genuinely excited and anxious to work on new assignments. Anthony's dedication, quality and quantity of time to documentation and training of new and veteran consultants after the summer hiatus greatly improved both the transition to a full roster plus the influx of returning students to their academic endeavors. Thank you, Anthony! Your efforts are extremely appreciated, and we sincerely thank you for all your time and commitment to the RBHS OIT Newark Computer Lab! {eg,ms}

Mike Trippler

November 2010 Cook/Douglass Consultant of the Month (Fall Semester)

Since starting at the labs in the fall of 2009, Mike has consistently been eager to help out patrons as well as his fellow consultants. He works many hours and still finds the time to help cover coworkers' shifts with very little notice. He has also been known to go above and beyond his duties and help the management staff with projects from time to time. His upbeat personality, the rapport he has with his fellow consultants, his eagerness to help, coupled with good technical skills makes Mike an invaluable resource in the labs throughout the semester. Congratulations Mike and keep up the good work! {ah}

Yatri Trivedi

September 2006 Busch Consultant of the Month (Fall Semester)

When you enter ARC Lab you will always see Yatri doing his best to help patrons. With a smile on a his face even on the gloomiest of days, and a very friendly attitude, no one is afraid to ask him for help. Besides helping patrons, since the start of the semester, Yatri has taken many new consultants under his wing and made them feel at home working for CCF, he is also usually one of the first people to take coverage when we need it. His positive attitude and dedication make him a model consultant. In addition, he is always keeping supervisors aware of what is going on in the lab and on the lookout for potential trouble. Yatri is proactive and he tries to make Busch Campus a better place, if there is a problem he fixes problem before it gets out of hand and escalates to the supervisor level. For that we award Yatri with the Busch Consultant of The Month. [jp, ec, jm, wll]

Jasmine Tsai

November 2015 Livingston Consultant of the Month (Fall Semester)

This is Jasmine's first semester working with us and she has already showcased her merit. Jasmine has proven to be a great asset to the Livingston Labs and an excellent example to her peers. Jasmine is extremely friendly and approachable as she goes out of her way to get along with her co-workers, supervisors, and most importantly our patrons. Jasmine goes above and beyond to assist the patrons with whom she interacts and she always follows up with them to ensure that their issue is fully resolved. Jasmine has handled multiple rare occasions that have happened around the lab and is always resourceful enough to find the answer. Jasmine is quick on her feet and she handles issues with unwavering professional equanimity. Jasmine is dedicated to her job and we can rely on her to keep everything running smoothly. We look forward to see her continued growth. For these reasons, we have named her a November 2015 Consultant of the Month for the Livingston Campus. Keep up the good work! {jj,lw}

Lily Tsay

March 2000 Busch Consultant of the Month (Spring Semester)

Busch management has noticed that Lily is very attentive and efficient when helping users. She greets users with a smile and exhausts every resource before coming to the supervisors for help in answering users' questions. We are also pleased to see her touring the lab frequently and taking her job duties/tasks seriously. {av}

Tiffany Tsui

February 2010 Livingston Consultant of the Month (Spring Semester)

Tiffany just joined our team this semester and already she is proving to be a great asset to the Livingston Computer Labs. She helped us to fill our ResNet shifts this semester and is always on top of her work. During her Dispatch shifts, she has shown that she won't give up on any problem until she can resolve it. Tiffany has stayed beyond the end of her shift on a number of occasions helping dorm residents fix their computer problems. On top of that, she has done well in her continual training. Tiffany is a friendly and approachable person who works well with her fellow consultants and patrons alike. We are pleased to recognize Tiffany Tsui as a February 2010 Livingston Consultant of the Month. Congratulations and keep up the great work! {ew,lw,mk}

Fall 2011 Livingston Supervisor Achievement Award (Fall Semester)

In the time that Tiffany has worked on Livingston, you could not help but notice the energy and enthusiasm that she displayed during her shifts. She quickly caught the eye of the management team and began her journey from consultant to her latest position as Lab Supervisor. As Lab Supervisor, she took on a great deal of responsibility and used her dedication, attention to detail and boundless enthusiasm to ensure that tasks were completed, policies enforced and issued resolved. She devoted a significant amount of time to following up on issues so they would not fall between the cracks and delegating tasks to ensure their prompt completion. She has worked hard to increase efficiency and accountability among the supervisory and consulting staff. Tiffany has been integral in managing the dispatch consultants and dispatch issues on the campus. She has served on committees that help to set lab policies and move the organization forward. She even took time to regularly bring in a variety of colorful, homemade cakes for the staff to enjoy. She has been a very important part of an excellent supervisory staff and for all that she has done this semester, we name Tiffany Tsui the Fall 2011 Supervisor of the Semester for Livingston. Congratulations, Tiffany! {lw}

Michael Tsyvine

October 2003 Help Desk Consultant of the Month (Fall Semester)

Michael is one of the new hires to the Help Desk this semester, and promptly took to the responsibilities and challenges typical of the fall dorm move-in period. Michael learned the ropes quickly and effectively; his first week on the job he was assisting peers in handling calls and questions. He not only uses the RUCS resources at hand, but also researches answers on the Internet for callers and works hard to solve each problem that comes his way. Mike is always thorough in his attempts to help users. He has plenty of technical knowledge but he is never afraid to ask for help when he needs it. He is able to communicate with the users in such a way as to get them on his side, even when he has bad news. Mike moved from St. Petersburg, Russia at age 6 1/2 and now hails from nearby East Brunswick. He is a sophomore majoring in Computer Science with a minor in Cognitive Science. A musician with a three-instrument repetroire with the clarinet, piano and guitar, he enjoys a wide range of music such as alternative, punk, hard and acoustic rock. Mike's hobbies also include spiking a volleyball at Werblin Fitness Center in intramural sports. Keep up the good work, Mike! {jba & rb}

March 2005 ResNet Consultant of the Month (Spring Semester)

Initiating his NBCS-CCF career at the Help Desk and quickly progressing to the distinguished position of Senior consultant, ResNet is now fortunate to have Michael Tsyvine on its staff. Working diligently in the office and in the field, Mike boasts a broad array of technical and customer service skills. He's incredibly resourceful and strives to provide the best experience possible to all users. He communicates effectively with coworkers and managers alike, and his positive, upbeat attitude brings joy to those around him. Mike never hesitates to cover shifts when there's a need, and he is always eager to help out coordinators with switch work. It is because of this dedication, combined with his technical and interpersonal skills, that we are proud to deem Mike Tsyvine as ResNet's consultant of the month for March. {js}

Adam Tucker

October 2001 Busch Consultant of the Month (Fall Semester)

Although this is Adam's first semester with CCF, he has really stood out in his willingness to help the users and his dedication to maintaining the lab. He is very punctual with taking stats and making his rounds. His positive work ethics have been recognized by everyone he works with. Adam has a very professional demeanor that we have all come to respect. {tw}

Michael Tumblety

March 2009 Help Desk Consultant of the Month (Spring Semester)

Mike has been working with Help Desk for only several months and he has already proved to be a fantastic employee. He is empathetic, hard-working, and a pleasure to work with. Mike goes out of his way to ensure that user's inquires are adequately addressed and is particularly gifted at being able to calm down users who are especially upset. Given Mike's work ethic and personality, we are confident he will excel in all his future endeavors. Keep up the great work Mike! {po}

Prashanth Turla

November 2015 Busch Consultant of the Month (Fall Semester)

An incredibly proactive consultant, Prashanth can always be spotted assisting a patron at their station or working diligently on a special project. He puts every ounce of effort he has into every task he is given. And he consistently does so with a smile on his face, one of the many reasons Prashanth is such a pleasure to work with. His warm demeanor has made him as much of an asset to patrons and consultants as it has to the supervisor team. Never afraid to step into the back office, Prashanth is constantly updating the Busch management about any strange issues that arise in the lab, and is always suggesting novel and effective ways of dealing with them, while always maintaining a constant, cheery and helpful composure. Congratulations, Prashanth, we are truly proud of the work you have done for the lab. {ap,mp,mp}

Brian Turner

November 2007 Busch Consultant of the Month (Fall Semester)

A master of the guitar, don't be surprised if you see Brian in the limelight in a few years. Joking aside, he's also a master of consulting. Working in the afternoon, Brian does not get caught up in the hurricane of activity. There could be 20 people around the consultant station, and he'll still find time to tidy up the printing area, do a round, and let us know if any important happenings — and he'll do all these things at such a high level that it's impossible for us to understand how he's able to handle it all. Brian brings a comforting sense of aid to the lab. He's constantly smiling, works hard to make sure all patrons are helped, and is constantly aware of the goings-on in the lab. He's attentive, polite, and very well-versed in policy, but also extremely adept at customer service. His upbeat attitude and constant smile help make the Busch labs a better place. {kp,yt}

Jazmin Turner

November 2010 Help Desk Consultant of the Month (Fall Semester)

Jazmin started working for the help desk in fall 2010 and has quickly impressed everyone with both her knowledge and customer service skills. She is punctual and consistent in attending her shifts and very pleasant to work with for users and staff alike. Jazmin is a pharmacy major that plans to graduate in 2015 and work in clinical pharmacy for a children's hospital. She recently became a sister of Lambda Kappa Sigma, a professional pharmacy sorority and also enjoys baking, reading, and hanging out with her friends in her free time. Jazmin said her favorite part of working at the help desk is the satisfaction of figuring out a difficult problem a user has been struggling with and how happy they are when it is solved. Congratulations, Jazmin, for winning 'Consultant of the Month' for November 2010! Keep up the good work! {jw}

Nate Tuvera

February 2009 Busch Consultant of the Month (Spring Semester)

Nate is one of our most solid consultants. He's reliable, friendly, and knowledgeable. Other than being highly proficient with technical issues, Nate always provides great customer service. He has proven to handle issues so well that supervisors usually have it easy when he's around. This combined with the experience he has gathered through the years has made him, without question, one of our best. A long time overdue, congratulations on receiving Consultant of the Month! {kp}