NBCS Student Staff Recognition Program
Previously Honored Consultants – T
Michael Tagliareni
February 2002 Help Desk Consultant of the Month (Spring Semester)
Mike is an exceptional consultant for many reasons. He is always on time, works very hard, and doesn't hesitate to ask questions. He is always willing to learn more because he wants to, not because it is part of the job. He recently dealt with a dissatisfied user particularly well. He turned a potentially bad situation into a good one by listening to the student and taking her concerns to heart. Mike's performance is not only recognized by his supervisors, but also by his co-workers. One co-worker stated that Mike "is the most professional and friendly consultant she ever work with. He knew the answers to all the questions and handled the calls extremely professionally." Even an experienced author (such as John) couldn't say it better. {kb}
Duy Tan Vo
October 2002 Livingston Consultant of the Month (Fall Semester)
DuyTan just starting working for the Livingston computing center this semester. He is already off to a great start tackling the most difficult of questions with a smile. Duy has been a model of what we look for in a new employee. He is very eager to help, eager to learn and quick to volunteer for any tasks that may arise. We hope that this level of exceptional performance will continue in the semesters to come. Keep up the good work DuyTan! {cb}
Jonathan Tang
February 2008 Help Desk Consultant of the Month (Spring Semester)
Jonathan Tang started working at the Help Desk in 2006, and since then has been an extremely valuable consultant who has provided exemplary support for thousands of users. Literally! Jon is listed as the requester for 1107 tickets in HDRT. His life goals include not failing out of school and reaching the flag in front of the castle of life while jumping on sentient turtles. Jonathan is a Mechanical Engineering and Math major with a minor in Economics. The skills he will retain from these programs will enable him to construct a jumping device to leap upon the aforementioned turtles while shooting fireballs out of his hands. In his free time, Jon enjoys reading and playing video games. Jon always comes into the Help Desk with an infectious positive attitude and is dedicated to helping out users. Jon's stellar service has been solid and inspiring. Not only is Jon more than willing to sit up at Help Desk 12 (the front station), he also writes thorough tickets that include the necessary details. Jonathan consistently takes regular and emergency coverage, and in general makes all of our jobs here easier by simply existing! :) {jb,cw}
Fall 2008 Help Desk Consultant Achievement Award (Fall Semester)
Jon has been working at the HelpDesk since the summer of 2006. Jon demonstrates both excellent technical and customer service skills, remaining helpful even with the most exasperated users and complicated technical problems. Jon is a friendly and hard-working individual both at work and at school. Currently a graduating senior working towards a double major in Mechanical Engineering and Mathematics, he is also considering attending graduate school next year. In his spare time, he likes reading, running, and playing video games, ping-pong, and tennis. We are glad that Jon is a part of the Help Desk team and will be returning next semester. Congratulations, Jon! :) {sm}
Adam Tannir
March 2004 Cook/Douglass Consultant of the Month (Spring Semester)
Adam is one of our most diligent workers. He is always willing to help and always gives recommendations on how to solve problems. Even when he is not on duty, Adam remains professional and takes it upon himself to answer user questions when other consultants are occupied. During Spring Break, Adam was around helping users and fellow consultants clean even though he was not scheduled to work that day. His wealth of technical knowledge and resourcefulness are assets to our labs. Aside from being a responsible consultant, Adam has a fresh sense of humor that keeps the work environment light and fun. Thus he is worthy of the Consultant of the Month Award. {cg}
Nick Taylor
Fall 2006 ResNet Consultant Achievement Award (Fall Semester)
After joining the ResNet team this fall, Nick Taylor quickly distinguished himself as an exemplary consultant during our early rush period. His work in the field clearly demonstrated a thorough competence with networking troubleshooting, and his dedication to providing prompt resolutions to user issues made him a critical part of ResNet support efforts on Livingston Campus. In addition to his technical and troubleshooting abilities, Nick's customer service skills and meticulous attention to detail became especially apparent through his valuable contributions to resolving switch related issues in the dorms. Nick went above and beyond the call of duty when a network problem was occurring in his own dorm residence - he collected data and assisted his management to identify possible points of failure. Nick used his own dorm network connection to detail the extent of the problem, and was willing to commit extra time to work towards a resolution. Nick recently joined the ResNet office staff, and continues to prove himself as one of the most hardworking members of the ResNet staff. {jr,bb}
Adam Taylor
October 2008 Help Desk Consultant of the Month (Fall Semester)
Adam Taylor is a new Help Desk consultant this semester, and he has taken to his position very well. Adam is very polite on the phones and quite thorough with writing tickets. He has had the opportunity to take a number of out-of-ordinary (and difficult) calls, and he has impressed us with the way he has handled them. Adam is also a relatively new student to Rutgers. He transferred from Brookdale in the Spring of 2008. Adam currently holds an Associates Degree in Culinary Arts and an Associate in Business Administration. At Rutgers, he is currently pursuing a degree in Accounting. Adam is a very hardworking individual both at work and in his academics. We are proud to present him the Help Desk Consultant of the Month award for October 2008. Congratulations Adam! {sm,av}
February 2009 Help Desk Consultant of the Month (Spring Semester)
Adam Taylor has been working with us at the Help Desk since the Spring of 2008. He is friendly and enthusiastic - just right for our work environment. He helps other people in the room with difficult issues and he does not hesitate to ask for help when he is faced with one himself. Adam's technical knowledge is a valuable asset to our team and has also proven to be beneficial in the labs, where he has recently been hired as a ResNet Certified Labs Consultant. Aside from his technical skills, Adam claims to have an Associate's Degree in Culinary Arts. However, we won't know for sure until he brings in some of his work for us to try! Thank you for all of your hard work and congratulations, Adam! {sm}
October 2009 ResNet Consultant of the Month (Fall Semester)
October's Consultant of the Month award for ResNet office goes to Adam! Known sometimes as ataylor1, which we presume is to distinguish him from the other ataylors that work for ResNet, Adam is an exceptional office consultant and the only member of the office staff with a degree in the culinary arts. He reliably resolves issues that come his way, but when a more complicated conundrum confuses him, he knows the right questions to ask to get the job done posthaste. Because Adam is a new office consultant, he may not always know the twists and turns associated with puzzling problems, but he learns quickly and never asks the same question twice. Keep up the good work Adam. Your future with ResNet looks bright! {ml}
Daniel Taylor
September 2008 Cook/Douglass Consultant of the Month (Fall Semester)
Danny has been one of the brightest additions to the Cook/Douglass lab staff since coming aboard during this year's S.W.A.T. weekend. Always volunteering to run supplies, complete a miscellaneous task or offer assistance to consultants, supervisors and patrons alike, Danny's optimism and resolve to provide superior customer service help him stand out. His technical ability is the only thing capable of out shining his customer service skills, Danny uses his extensive technical knowledge as well as his familiarity with lab policy to keep things running smoothly as well as helping out fellow consultants. Danny's enthusiasm for the job can be seen in everything he does and it makes working with him an absolute delight. Thanks for all of your hard work, Danny! Keep up the good work! {sr}
Forrest Temple
September 2006 College Avenue Consultant of the Month (Fall Semester)
Forrest is a new consultant who has exemplified the traits a consultant should possess. He remains diligent and helpful while on duty. Forrest always seems to be in motion, performing his rounds, helping a user or checking on the printers. He arrives early to his shifts and is willing to stay later to help out if someone is late or we're looking for coverage. Forrest covered a lot of shifts during our temp period. He always arrives at work ready to serve our patrons and enforce lab policies. Congratulations and keep up the good work! [cm, lw]
October 2008 College Avenue Consultant of the Month (Fall Semester)
Forrest is by far an outstanding consultant. He has been with NBCS for three years and still carries the same work ethic as when he first entered the lab. Forrest is always willing to take coverage, and pick up any open shifts. He enjoys taking on new challenges in the workplace. For example, he has expressed interest in becoming a ResNet certified consultant. Forrest has also been a great mentor to our new hires. He is always willing to provide his fellow employees with advice on how to deal with patron issues. Forrest has been a valuable asset to management as well. He will not hesitate to bring issues or suggestions to our attention. For these reason, we are proud to announce Forrest as College Avenue Computer Lab's consultant of the month. {mi,bo}
Viren Thakur
April 2000 Busch Consultant of the Month (Spring Semester)
Hired last semester, Viren has proven to be a proficient consultant through tireless rounds of the lab and never-ending searches for users to help. We appreciate that he has helped out by covering a number of hard-to-fill shifts throughout the semester. Also, his good communication skills and ability to be patient with users did not go unnoticed during Open House, where he served as a greeter and vital link to the Open House Tours. We thank him for his care for the lab and for the sincerity with which he extends his help to both lab patrons and staff members. {bm}
Jeff Thompson
April 2002 Help Desk Consultant of the Month (Spring Semester)
Jeff started working at the Help Desk last fall. He is extremely professional and mature, especially with difficult callers. His vast computer knowledge and customer service attitude make him an exceptional consultant. He can troubleshoot effectively by guiding the caller through a series of pertinent questions. He goes beyond what is expected of him. He looks for ways to improve Help Desk functions and makes helpful suggestions. The Help Desk team will miss Jeff when he graduates in May. We all wish him luck in his position at Morgan Stanley. {kb}
Alexandria Tom
November 2006 Cook/Douglass Consultant of the Month (Fall Semester)
In just a few months, Alexandria Tom has truly proven to be a model consultant. Her warm personality, efficiency, and dedication give rise to top-notch customer service. Even when she does not know the answer to a question, she takes initiative and uses various resources to find a solution with a smile. The enthusiasm that she brings to work uplifts the lab as a whole. Consistently going above what is asked of her, Alex can be frequently found completing tasks for management while simultaneously serving patrons. We can always be sure that our labs are running smoothly and guidelines are yielded to when Alex is on the clock. We thoroughly appreciate Alex's efforts and contributions to the lab, and we ask everyone to join us in congratulating her as consultant of the month! [lr]
Yatri Trivedi
September 2006 Busch Consultant of the Month (Fall Semester)
When you enter ARC Lab you will always see Yatri doing his best to help patrons. With a smile on a his face even on the gloomiest of days, and a very friendly attitude, no one is afraid to ask him for help. Besides helping patrons, since the start of the semester, Yatri has taken many new consultants under his wing and made them feel at home working for CCF, he is also usually one of the first people to take coverage when we need it. His positive attitude and dedication make him a model consultant. In addition, he is always keeping supervisors aware of what is going on in the lab and on the lookout for potential trouble. Yatri is proactive and he tries to make Busch Campus a better place, if there is a problem he fixes problem before it gets out of hand and escalates to the supervisor level. For that we award Yatri with the Busch Consultant of The Month. [jp, ec, jm, wll]
Lily Tsay
March 2000 Busch Consultant of the Month (Spring Semester)
Busch management has noticed that Lily is very attentive and efficient when helping users. She greets users with a smile and exhausts every resource before coming to the supervisors for help in answering users' questions. We are also pleased to see her touring the lab frequently and taking her job duties/tasks seriously. {av}
Michael Tsyvine
October 2003 Help Desk Consultant of the Month (Fall Semester)
Michael is one of the new hires to the Help Desk this semester, and promptly took to the responsibilities and challenges typical of the fall dorm move-in period. Michael learned the ropes quickly and effectively; his first week on the job he was assisting peers in handling calls and questions. He not only uses the RUCS resources at hand, but also researches answers on the Internet for callers and works hard to solve each problem that comes his way. Mike is always thorough in his attempts to help users. He has plenty of technical knowledge but he is never afraid to ask for help when he needs it. He is able to communicate with the users in such a way as to get them on his side, even when he has bad news. Mike moved from St. Petersburg, Russia at age 6 1/2 and now hails from nearby East Brunswick. He is a sophomore majoring in Computer Science with a minor in Cognitive Science. A musician with a three-instrument repetroire with the clarinet, piano and guitar, he enjoys a wide range of music such as alternative, punk, hard and acoustic rock. Mike's hobbies also include spiking a volleyball at Werblin Fitness Center in intramural sports. Keep up the good work, Mike! {jba & rb}
March 2005 ResNet Consultant of the Month (Spring Semester)
Initiating his NBCS-CCF career at the Help Desk and quickly progressing to the distinguished position of Senior consultant, ResNet is now fortunate to have Michael Tsyvine on its staff. Working diligently in the office and in the field, Mike boasts a broad array of technical and customer service skills. He's incredibly resourceful and strives to provide the best experience possible to all users. He communicates effectively with coworkers and managers alike, and his positive, upbeat attitude brings joy to those around him. Mike never hesitates to cover shifts when there's a need, and he is always eager to help out coordinators with switch work. It is because of this dedication, combined with his technical and interpersonal skills, that we are proud to deem Mike Tsyvine as ResNet's consultant of the month for March. {js}
Adam Tucker
October 2001 Busch Consultant of the Month (Fall Semester)
Although this is Adam's first semester with CCF, he has really stood out in his willingness to help the users and his dedication to maintaining the lab. He is very punctual with taking stats and making his rounds. His positive work ethics have been recognized by everyone he works with. Adam has a very professional demeanor that we have all come to respect. {tw}
Michael Tumblety
March 2009 Help Desk Consultant of the Month (Spring Semester)
Mike has been working with Help Desk for only several months and he has already proved to be a fantastic employee. He is empathetic, hard-working, and a pleasure to work with. Mike goes out of his way to ensure that user's inquires are adequately addressed and is particularly gifted at being able to calm down users who are especially upset. Given Mike's work ethic and personality, we are confident he will excel in all his future endeavors. Keep up the great work Mike! {po}
Brian Turner
November 2007 Busch Consultant of the Month (Fall Semester)
A master of the guitar, don't be surprised if you see Brian in the limelight in a few years. Joking aside, he's also a master of consulting. Working in the afternoon, Brian does not get caught up in the hurricane of activity. There could be 20 people around the consultant station, and he'll still find time to tidy up the printing area, do a round, and let us know if any important happenings — and he'll do all these things at such a high level that it's impossible for us to understand how he's able to handle it all. Brian brings a comforting sense of aid to the lab. He's constantly smiling, works hard to make sure all patrons are helped, and is constantly aware of the goings-on in the lab. He's attentive, polite, and very well-versed in policy, but also extremely adept at customer service. His upbeat attitude and constant smile help make the Busch labs a better place. {kp,yt}
Nate Tuvera
February 2009 Busch Consultant of the Month (Spring Semester)
Nate is one of our most solid consultants. He's reliable, friendly, and knowledgeable. Other than being highly proficient with technical issues, Nate always provides great customer service. He has proven to handle issues so well that supervisors usually have it easy when he's around. This combined with the experience he has gathered through the years has made him, without question, one of our best. A long time overdue, congratulations on receiving Consultant of the Month! {kp}
