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OIT Student Employee Recognition Program


Previously Honored Consultants – V


Shikha Vaishwanar

April 2011 Help Desk Consultant of the Month (Spring Semester)

Shikha is a business and marketing major with dreams of adding a computer science degree to her accomplishments. She has been working with the Help Desk since the fall of 2010. Over the last semester or two, Shikha has grown into one of our most capable consultants, savvy with technical issues and enthusiastic customer assistance. It has been said that Shikha can predict a user's needs before picking up the phone. This month, Shikha also stepped up to give a great speech, representing the Help Desk, for newly hired staff at NET! In her free time, Shikha enjoys analyzing new networking models and catching up on ground-breaking economic theory. Thanks, Shikha! {gt}

Spring 2011 Help Desk Consultant Achievement Award (Spring Semester)

Shikha began working for the Help Desk in the fall of 2010. In the two subsequent semesters, she has repeatedly proven herself a great asset and shown that her excellent technical knowledge and desire to help others makes her prepared for any issue thrown her way. She has had perfect performance for both semesters and continuously receives merits for emergency coverage and exceptional service. Shikha also began following her technical interests by working ResNet dispatch this semester, as well as conducting her training for ResNet office. She will continue to work this summer in both ResNet (office and dorm jack surveys), and the Help Desk. Shikha is a business and marketing major, but hopes to add a computer science degree to her resume as well. In her free time, she also enjoys analyzing new network models and keeping on top of the latest news in economic theory. Shikha has repeatedly proven that she is willing to go above and beyond to help users and fellow staff members and even helped out at the NET by giving a great speech to the newly hired staff about her experiences with NBCS. Shikha was awarded the Consultant of the Month award in both Fall 2010 and April 2011. Due to her excellent work ethic and unmatched skills, Shikha was recently promoted to the Supervisor In Training position and will begin conducting her training this summer. We are proud and excited to welcome Shikha to the supervisory team and cannot wait to see what other great things she will accomplish. Congratulations Shikha and thanks for the outstanding work! {jw}

Michael Vannucci

February 2004 Livingston Consultant of the Month (Spring Semester)

Michael is one the most focused consultants we have on our staff. He is very in-tuned with his duties and the happenings of the computer lab. He has an incredible ability to communicate with users and staff members and manages to maintain a very professional level of interaction and friendliness at the same time. His performance has truly been above and beyond what we require of our staff. As a result of his hard work and dedication we have decided to award him this month's Consultant of the Month award. Please join us in congratulating him. {cb, jg}

Matthew Ventre

Spring 2006 ResNet Consultant Achievement Award (Spring Semester)

Matt joined ResNet in September of 2005, and joined the ResNet office staff in January, 2006. He adapted very quickly to the ResNet culture, both technically and socially. Matt picked up working in the office extremely quickly and is very capable of handling any problem that is thrown his way. His depth of knowledge in Cisco devices is fantastic. Matt's presence in the office is both friendly and professional, and he always offers to help out on issues that HelpDesk brings to ResNet. In addition, Matt is always up for going out to a switch closet to diagnose and remedy various problems. Matt's ability to interact well with people and his technical expertise make him very effective when dealing with users, and a great asset to the ResNet team. {mt,rb,jd,js,jh}

Grover Viernes

September 2005 Busch Consultant of the Month (Fall Semester)

Although new to CCF, Grover has quickly adapted to the responsibilities of a consultant, excelling in many aspects of the job. He is constantly getting out of his seat to help others and is always ready to answer questions with a smile. He has learned the ways of the monitor station and greets all patrons with the same upbeat enthusiasm while remaining respectful and polite with his co-workers. In addition to his great attitude, Grover is often the first to notify us of any noteworthy issues in the lab. In addition to learning all of his duties, Grover is quick to help out and take coverage whenever he can. He is always friendly, and it is truly a pleasure to work with him. For these reasons, we would like to congratulate Grover on being named Consultant of the Month. {mz, kp

Amanda Vikjaer

September 2005 Help Desk Consultant of the Month (Fall Semester)

Amanda is a newcomer to the Help Desk this semester. A Biochemical Engineer major, Amanda is interested in working in the pharmaceutical industry. Over this past summer Amanda continued working as a Pharmacy Technician for CVS, a job she has held since high school and she is hoping to transfer to the School of Pharmacy. Besides her work at the Help Desk, Amanda is an avid reader in subjects ranging from the classics to science fiction, to history books or biographies. At the Help Desk, Amanda demonstrates insight and puts her considerable knowledge base to use when helping callers. She is knowledgeable, fun to work with and is always willing to pitch in to help others. Of working in the Support Center, Amanda notes, "Working at the Help Desk has been a lot of fun, and the people there have been especially nice and helpful. A lot of the troubleshooting I've done has been helpful with my own computer, as well as other not-so-computer-savvy family members." Well done, Amanda! {av, jba}

September 2005 Livingston Consultant of the Month (Fall Semester)

Amanda is a newcomer to the Help Desk this semester A Biochemical Engineer major, Amanda is interested in working in the pharmaceutical industry. Over this past summer Amanda continued working as a Pharmacy Technician for CVS, a job she has held since high school and she is hoping to transfer to the School of Pharmacy. Besides her work at the Help Desk, Amanda is an avid reader in subjects ranging from the classics to science fiction, to history books or biographies. At the Help Desk, Amanda demonstrates insight and puts her considerable knowledge base to use when helping callers. She is knowledgeable, fun to work with and is always willing to pitch in to help others. Of working in the Support Center, Amanda notes, "Working at the Help Desk has been a lot of fun, and the people there have been especially nice and helpful. A lot of the troubleshooting I've done has been helpful with my own computer, as well as other not-so-computer-savvy family members." Well done, Amanda! {av, jba}

Erwin Villaroman

October 2000 Cook/Douglass Consultant of the Month (Fall Semester)

Erwin has been a great new addition to Cook/Douglass this semester. He has cheerfully helped out around the lab through such acts as providing emergency coverage for shifts, as well as staying late. Whenever he has problems or concerns, Erwin always makes sure that management is informed. Lab patrons feel comfortable with him because of his excellent professional attitude and dedication to following through with the solutions to their problems. {ss}

Fall 2000 Cook/Douglass Consultant Achievement Award (Fall Semester)

You won't find a friendlier consultant than Erwin. He is always happy and eager to help. When dealing with difficult people, he uses humor effectively, and you will never hear him complain. Besides consulting, Erwin is always willing to help out with tasks around the lab and offers his services, including covering shifts. These attributes combined with his solid technical knowledge and customer service skills make Erwin a pleasure to work with. {ss}

Danielle Violette-Birnberg

September 2014 College Avenue Consultant of the Month (Fall Semester)

Since joining our team last fall, Danielle has been one of our most outstanding employees. There are simply not enough good things to say about her. Danielle consistently assists supervisors when needed, and volunteers to help out when she can. She is one of our friendliest consultants on staff, which makes it easy to see how she helps patrons with ease. When Danielle comes to work, she is always ready to get going and engage her fellow staff members as well as patrons. Danielle worked SWAT with us this year, and really demonstrated the well-rounded, easy-going traits we have recognized in her. Furthermore, Danielle has proven to be a wonderful mentor to new staff members, and more than willing to lend a helping hand to them when they need it. We always know the lab is in good hands when Danielle is working. Danielle, thank you so much for being a truly irreplaceable staff member on College Ave. We appreciate you more than you know. Keep up the great work! {ls}

Rohan Visuvasum

February 2003 Busch Consultant of the Month (Spring Semester)

Rohan consistently shows his outstanding work ethic while in the labs. While entering the ARC, he can often be found greeting users at the monitor station. Besides his friendly demeanor, Rohan has a great eye for people, food, and drinks trying to sneak their way into the lab. When the lab is really busy, Rohan is typically on his feet in the consultant area so that he has a better view of users as they come in and he can quickly resolve any problems that arise. In addition, his love for Macs helps his technical knowledge in an area many people lack confidence in. The Busch management greatly appreciates his customer service skills and proudly selects him as one of our Consultants of the Month.{ec,tm}

Spring 2004 Busch Supervisor Achievement Award (Spring Semester)

In general, Rohan is a quiet guy, but he says a lot with his actions. Whether it's checking to make sure that everyone has done their cleaning or coming in for an overnight, Rohan has been a major asset to Busch all semester. He puts in a tremendous effort and never complains. He makes suggestions for lab improvements, which shows he really cares about the workplace and the people. The spring semester is typically busy for supervisors, but Rohan took all of the responsibilities he was given without blinking. He is in charge of cleaning and hiring for Busch, and those are no small tasks. This semester, we started using the Cleaning program and there were a lot of kinks that Rohan had to sort out. Hiring at Busch this year went very smoothly, and we conducted more interviews than in the past. Rohan never seems to be in a bad mood and his constant smile is definitely contagious to those around him. Rohan has a great sense of humor and he is well liked by everyone. It is his positive attitude and dedication to the lab that makes us proud to have Rohan as our Supervisor of the Semester. {mnb, wll}

Anya Volski

Spring 2015 College Avenue Supervisor Achievement Award (Spring Semester)

Anya Volski is an integral member of the College Avenue supervisor team. It is a pleasure coming to work with Anya each and every day at the Labs. Anya is very pleasant and full of energy. When Anya is working, her positive attitude permeates throughout the building brightening everyone's mood. Anya will always ask those on shift about their day and well-being. Indeed, she takes her job very seriously, but never forgets to smile and be empathetic towards others. She is exceptional at dealing with issues on the fly in a contemplative and professional manner. She really knows how to find the silver lining in the most problematic situations a patron may encounter in the labs. Anya makes a concerted effort to train our new SITs to ensure that they will be equipped to handle any task when called upon. Whether it is filling holes in our schedule or deescalating a difficult situation, Anya does it without any complaints. She works on projects thoroughly and never misses a deadline. Additionally, she has quietly been taking on extra responsibilities recently due to upcoming departures. She has eagerly taken on these new obligations in stride, and is always more than willing to offer more assistance whenever she can. Anya does make it a point to evaluate work processes to find ways to eliminate redundancy as well. She will not hesitate to offer suggestions geared to better our work environment in terms of morale and efficiency. Cody and I are very pleased to have Anya for another year to help mentor our recently promoted SITs and train the new CITs coming this summer. It is for these reasons that we are proud to announce Anya Volski as College Avenue's Spring 2015 Supervisor of the Semester. {bo}

Thi Vuong

November 2000 College Avenue Consultant of the Month (Fall Semester)

Thi's attitude towards her fellow consultants and users helps foster a warm yet professional environment. She excels in the areas of customer service and co-worker relations. Thi has helped the CAC staff by covering many shifts for her co-workers, and always has a smile and an energetic attitude. {mb, mk, jg}

Sree Vuthaluru

Spring 2015 Help Desk Supervisor Achievement Award (Spring Semester)

The Help Desk is happy to announce Sree Vuthaluru as the recipient of the Supervisor of the Semester award in Application Support for Spring 2015. This semester Sree's energetic and dutiful attitude has shown through her projects and in her daily tasks as well. Sree's shifts were consistently packed with ticket review, assisting consultants, solving tricky tickets and mentoring her Help Desk teammates. Sree's cheerful approach to her responsibilities makes her a pleasant addition to any position she is working. If being a Supervisor was not impressive enough, Sree also works shifts on the Network Support and Application Support schedules. In addition to her daily duties, Sree has worked all semester long on the content committee, the summer training committee and, her personal favorite, the Rutgers Day committee. Sree enjoys the committees that allow her to flex her creativity muscles, a task the Rutgers Day committee and her work on the Help Desk bulletin board put to use. Sree's favorite part about working at the Help Desk is the people. She finds that her shifts are more entertaining when she talks to those around her. Sree believes that engaging and communicating with your coworkers is the most helpful tip she can provide for those that wish to be a great Supervisor. Outside of work Sree participates as a member of the Rutgers University Programming Association (RUPA), where she assists with planning events for the student body. Sree is currently majoring in Information Technology and Informatics with a minor in Computer Science and plans to graduate in the Spring of 2016. When Sree has free time from her work and school commitments she enjoys playing tennis. We look forward to seeing the excellent things Sree has planned for her remaining year and would like to thank Sree for all her hard work and accomplishments this semester. {em}

Michael Vyas

November 2000 Livingston Consultant of the Month (Fall Semester)

Mitul is an experienced and seasoned consultant. His professional and courteous demeanor when dealing with users is appreciated by staff and patrons alike. He deals with difficult situations with ease and finesse. His experience is an asset to the Livingston team. Congratualtions on a job well done. {lw, dg}