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OIT Student Employee Recognition Program


Previously Honored Consultants – W


Urmila Wadnerkar

April 2005 Busch Consultant of the Month (Spring Semester)

A very unique individual, Urmila is a great example of the ideal consultant. She is diligent, responsible, quick with a smile, and, most importantly, friendly. Her quiet demeanor belies a fierce inner strength that shows itself when she is enforcing policy. This one characteristic has earned her the nickname "The Regulator". Thanks, Urmila, for doing such a good job, and making it fun to work with you. =) {rv}

Sherrie Walker

February 2000 Cook/Douglass Consultant of the Month (Spring Semester)

After a semester away, we are happy that Sherrie has returned to Cook/Douglass. She can often be found at Loree even when she is not on duty, and is just as willing to help users during these times. Sherrie has demonstrated her desire to improve her already-excellent customer service skills by signing up for and attending a multitude of classes. {ss}

Lauren Walsh

November 2017 Busch Consultant of the Month (Fall Semester)

Lauren has been part of the Busch staff for over a year now and has definitely become a consultant we can always count on for being reliable and dependable. It has to be mentioned that Lauren has one of the best attitudes. Lauren is always smiling and has a great, hardworking attitude, despite all the different stresses in her life, including the demanding balance between a second job and grad school. She is always ready to assist patrons, believing very strongly in the importance of the patron's experience at the lab. It is rare to catch Lauren off her feet because she is always patrolling the lab and being proactive about things that needs to get done. Whether it's refilling the paper cabinet or looking for lost items, Lauren has been paramount to the labs running smoothly. With her bubbly personality, she is always a delight to work with. Lauren's natural laugh and friendly demeanor always draws in people and makes them feel comfortable to ask her questions about policies or lab related questions. We congratulate Lauren on receiving Consultant of the Month for November. {mf,knt,mp,mwa}

Adrian Walters

Fall 1999 College Avenue Consultant of the Month (Fall Semester)

Adrian truly cares about the CAC labs and this is reflected in his daily work and his attention to extraordinary situations. Adrian continually works on motivating the CAC staff - both other supervisors and the consulting staff. He works to make sure rules and policies are enforced and obeyed, and helps maintain a professional yet comfortable work environment for consultants and supervisors. Adrian has handled several emergency situations, and always deals with them professionally and efficiently. He has also played a large role on the College Avenue Campus in making the recognition program public by developing web pages that explain the program and recognize consultants. His work in this area was the stepping stone for recognition web pages used across all the CCF labs. Additionally, Adrian actively supports the RUCS Mission, Vision, and Values through his initiative to improve the labs and provide excellent customer service and support to both users and staff. He provides leadership to the CAC management staff, and has successfully headed up several projects involving the cooperation and teamwork of his co-workers. Adrian's concern for the image and effective running of the College Avenue Campus CCF labs is unparalleled, and I am pleased to be able to select him for this semester's Achievement Award for College Avenue. {jg}

Che Wan Muhammad Amiradz

November 2018 Cook/Douglass Consultant of the Month (Fall Semester)

Amir is one of the first names that come to mind when we think of consultants we can rely on for their consistency and quality of work ethic. His role in the labs is instrumental as he is always willing to spot and resolve errors without intending on receiving recognition for it. We always rely on him to give us feedback about things that we otherwise might have overlooked because he is also detail-oriented and knows the expectations we have for all of our labs. He is known to help volunteer for countless tasks and offer help to cover open shifts, even if its clear that he has a lot on his plate. If his approach to resolving issues and his honesty in his work ethic isn't admirable enough, his demeanor and friendliness makes him all the more approachable and helpful. Amir never hesitates to help a patron experiencing an issue and usually finds the best method to resolve an issue. Amir, you certainly deserve this award and only ask that you keep up the phenomenal quality of work. Thank you for all that you've done thus far. Congratulations! {vs}

Thomas Wang

Fall 2007 Cook/Douglass Supervisor Achievement Award (Fall Semester)

We are pleased to present the Fall 2007 supervisor Achievement Award to Thomas Wang. Although Thomas does not have a large variety of responsibilities, his main responsibility is tremendous: repair. Each campus is certainly plagued by different challenges regarding keeping their machines in working order, but we have all been sharing the particular challenge of keeping our printers running. Thomas has gone far above and beyond expectations in this task. During the bulk of the semester while our Kyocera printers were broken more than they were working, Thomas put aside his own time each and every morning to contact Kyocera, get status updates, and keep us on their radar. Thomas met these challenges with boundless good humor. Throughout the constant phone calls to vendors and never-ending problems with printers, Thomas persevered in good spirits and was never put off by the seemingly-impossible task. Despite the fact that repair has been so challenging this semester, Thomas easily kept up with his other responsibilities and participated fully as a member of the management staff. Thank you, Thomas, for your hard work this semester, and congratulations! {ss}

Victor Wang

October 2008 Busch Consultant of the Month (Fall Semester)

Victor is always a true pleasure to work with. He is always very considerate and friendly with the patrons. He embodies our new mission of making the labs more welcoming. Victor is an extremely dependable person and an example of the ideal consultant. With him, you know that things will be done properly out there, and he has no problem accepting special tasks as well. Victor always has an amused, friendly expression on his face. He's personable and fun to be around, even when the lab is busy and he may be under pressure. He is extremely helpful to patrons and makes sure that their questions get answered to the best of his ability. It is a privilege to have him on our staff for another year. Victor is truly a nice guy. Both patrons and other consultants never hesitate to ask Victor for his assistance, and he never hesitates to give it. This recognition has been long overdue for Victor. {kp,wc,bt,lm}

Vickie Wang

November 2011 Busch Consultant of the Month (Fall Semester)

Vickie has an extremely outgoing and friendly personality, which is why she is our Consultant of the Month for November! Most of the job involves interacting with patrons, and she has absolutely no problem doing this. Vickie's always eager to help solve problems and really defines the saying "service with a smile" =). Seriously, have you heard her pick up the phone yet? Vickie is constantly up and about helping patrons with their questions and needs, ensuring that she goes beyond what is standard to provide them with the best customer service possible. We are happy to have her on board! {ad,pp}

Sean Wang

September 2013 Busch Consultant of the Month (Fall Semester)

Sean's unparalleled ability as a part of our ResNet roster is rivaled only by his devotion to performing his assigned duties. Sean is proactive, and never walks away from a situation without making sure a solution is found. His reliability, amiability, and technical literacy together work to define a model dispatch consultant. Sean has earned this ResNet award several times over already; at this juncture it's merely ritual to congratulate him. Finally, and more outstanding still, is that he performs to that aforementioned level of efficacy with a winning smile and stellar personality. Thank you for everything, Sean! {ck,cw,fe,kc}

Ariel Wang

September 2016 Livingston Consultant of the Month (Fall Semester)

The Livingston Computing Center is thrilled to announce Ariel Wang as a Livingston Consultant of the Month for September! Ariel is one of the newest additions to the Livingston Computer Center, though it hardly feels that way. She works her shifts with the diligence and knowledge of a veteran consultant despite only working here for a few weeks. She troubleshoots any problem that comes her way no matter how challenging, and she sees each new problem as a learning experience that she eagerly shares with her fellow consultants and supervisor. She creates a positive atmosphere in the labs that makes it a pleasure working with her. Her dedication to this job and excellent attitude puts any and all patrons at ease whenever an issue arises. Ariel is a proactive consultant that is always the first to volunteer for any task that comes up. We can always count on her to get the job done, above and beyond what is asked of her. Please join us in congratulating Ariel on being selected as a Livingston September 2016 Consultant of the Month! {ms,lw}

Vincent Wang

April 2018 Help Desk Consultant of the Month (Spring Semester)

We are happy to announce that our Level 2 Help Desk Consultant of the Month for April 2018 is Vincent Wang! Vince has been working with the OIT Help Desk for a year now and has assisted numerous users throughout his time with us. His patience, kindness, and willingness to learn are what makes him stand out. Notably, Vince provided exceptional assistance during the RCI migration, taking the time to patiently assist each user. Vince is currently majoring in Computer Science with a Math minor. One of his favorite aspects of OIT is the people he gets to work with. When asked what he likes to do in his free time, his response was that he "does not know what free time is" but if he did, he would be playing basketball! He also has goals of becoming an Assistant Supervisor someday. We appreciate Vince's efforts and dedication! Thank you and Congratulations! {la,jf}

Maggie Wang

November 2018 Busch Consultant of the Month (Fall Semester)

Looking for a consultant who has a keen eye on her daily duties? A consultant who never fails to fulfill her responsibilities? And a consultant who leaves a smile on the faces of the patrons she helps as well as her fellow co-workers? Well look no further because Maggie embodies all these wonderful attributes in her daily work life. She brings a positive vibe the moment she sets foot in the lab and will almost immediately have a great conversation with her fellow consultants. When duty calls, Maggie immediately answers and prioritizes her consultant tasks, ensuring that all problems are addressed and resolved. Even during the early hours of opening shifts, Maggie is on her feet prepping our IMLs, getting her cleanings done, and making sure the lab is in tip-top shape to welcome our patrons. When it comes to volunteering for special tasks, the supervisor team can always count on her to give us a helping hand with her proactivity and initiative. It is a pleasure to have Maggie on the Busch Team. Keep up the good work! {emo,jmo}

Rhushantha Wanigatunga

Spring 2001 Busch Supervisor Achievement Award (Spring Semester)

Rhush has been working as an Assistant Lab Supervisor with the Busch Computing Centers for the last 7 months. During his time as a supervisor, Rhush has displayed proficiency in dealing with lab repair and maintenance issues. He has also put quite an effort into training an SIT in repair and maintenance procedures. Rhush is very punctual and has a great demeanor with his staff and coworkers. We can always count on Rhush to boost the spirits of the people around him. Please join me in congratulating him on this well deserved achievement. {cb, av}

Jeffrey Ward

October 2004 College Avenue Consultant of the Month (Fall Semester)

Since the beginning of the semester, Jeffrey has molded himself into a deadly customer service machine. Jeff has clearly developed into one of our best consultants. When Jeff is on duty, the lab is in order and policy violations are almost non-existent. He is courteous and professional when dealing with each and every user -- making it a point to follow lab patrons to their computers and helping them through their respective computer questions to their resolution. Jeff sets a good example to follow for all consultants, new and old. He is always covering shifts (even before we can send them out as emergency coverages) and making sure that nothing is left undone when he's in the labs. Excellent job, Jeff!!! {mk, sk, MK}

April 2005 Livingston Consultant of the Month (Spring Semester)

Jeff has been working at the Livingston Computing Center for 3 semesters now and has proven himself to be an exceptional staff member. Always energetic, he is frequently on his feet and ready to help a patron in need. Jeff always knows what is happening in the lab and is on top of his duties such as stats, rounds, and, of course, helping people. His upbeat attitude and willingness to help have been noted by his coworkers as well as the management staff. His exemplary job performance made him the perfect candidate to be the CCF representative at the New Employee Orientation this month where he did a great job relating his experiences as a CCF consultant to new nbcs student workers. Jeff is a fine asset to the Livingston Computing Center and CCF as a whole. Please join us in congratulating Jeff on his exceptional performance. {aj,mm}

Jessica Ward

Spring 2011 Help Desk Supervisor Achievement Award (Spring Semester)

Jessica Ward was first hired by the Help Desk as a consultant in Fall 2009 and was promoted to Assistant Supervisor in Fall 2010, where her pleasant personality, attention to detail, and earnest desire to help both customers and other consultants have gained her much respect. In addition to her usual duties, she worked on secondary Customer Service Training in Fall 2010, and joined the Scheduling team for Spring 2011, helping new Consultants in Training to sign up for temporary shifts during move-in week and arranging the summer Help Desk schedule. In addition, she is also an Operations Consultant. (You may remember her appearance as an Operator in the short NBCS Support Center film shown at the New Employee Training session this past spring.) She has a double major, in Political Science and Journalism, and will graduate in the spring of 2012. While she will be looking for a job after graduation, she does plan to return for graduate school to get an MBA in Marketing. She currently has two internships lined up: one as a campaign director for the Somerset County Democratic Committee, and the other as a blogger for Campus Socialite Media. She currently lives in New Brunswick, but she came to Rutgers from Nazareth, PA, where she learned scuba diving, and she remains an avid diver. She spent the 2011 winter break diving off Puerto Vallarta, Mexico, where she was surprised by an eel which emerged from a cave to investigate the divers, but her favorite diving memory is of holding a sea turtle as it walked across the sea bottom off Cozumel. She also loves reading, writing, and music (often writing about music) and plans to attend Bonnaroo in Tennessee in June. Congratulations, Jessica. {cj}

Fall 2011 Operations Supervisor Achievement Award (Fall Semester)

Operations is recognizing Jess Ward as Supervisor of the Semester for Fall 2011. Jess has played an important role in Operations over the course of this semester, proving herself to be a good mentor, a strong leader, and overall a good role model for consultants. Originally hired by the Help Desk during Fall 2009, she received her first promotion to HD-AS in August 2010, and was quickly awarded the position of Operations consultant soon afterwards. After a year of experience in those positions, she received the additional promotions of Help Desk Center Square and Operations Supervisor during August 2011. In the current semester, Jess has proven herself to handle multi-tasking with ease, often stretching herself between her responsibilities at the Help Desk and within Operations, while also handling a ResNet office shift. Jess is also a member of the Help Desk scheduling team and has shown her strength in this area as well. It seems no matter what projects, assignments or tasks are assigned to her, she completes them efficiently, effectively and always with a smile. On top of all this, she is an avid supporter of her local area politics, often contributing her time and efforts to campaigns. Congratulations, Jess! {vv}

Fall 2012 Operations Supervisor Achievement Award (Fall Semester)

Operations is again recognizing Jess as Supervisor of the Semester. She was selected for this in the Fall of 2011 and now for the Fall of 2012. Jess has played an important role within our department over the course of her tenure here and has been exceptional this past semester. She has proven to be a good mentor, a strong leader, and overall a good role model for our consultants. Originally hired by the Help Desk during Fall 2009, she received her first promotion to HD-AS in August 2010, and was quickly awarded the position of Operations consultant soon afterward. After a year of experience in those positions, she received the additional promotions of Help desk Center Square and Operations Supervisor in August 2011. In the last semester Jess has proven herself to handle multi-tasking with ease, often stretching herself between her responsibilities in all our groups. She was also a key part of the team that kept operations running during the hurricane. Jess has been a member of the scheduling team and has shown her strength in this area as well. It seems no matter what projects, assignments or tasks we assign to her, she completes them efficiently, effectively and always with a smile. {dk}

Ian Wardell

March 2015 Consultant of the Month (Spring Semester)

Ian Wardell started with the Help Desk this past Fall semester. After spending a few weeks working on the Help Desk temporary schedule he was quickly promoted to our Application Support staff where he has served as an integral part of the team ever since. Ian notes that his favorite part of working the job is his ability to help others, particularly in dealing with difficult technology related issues that he has been studying up on. His fondest memory thus far has been participating in the Help Desk winter holiday party where he had the opportunity to bond with his fellow consultants and supervisors. In his free time, this Computer Science/Political Science double major enjoys sailing, snow boarding, and working on his car. His future goal is to one day take everything he has learned and apply it to a successful career as an Internet Security Lawyer. The Help Desk would like to congratulate Ian on this great achievement and we look forward to seeing his future success! {sp}

Dan Wasserman

April 2008 Cook/Douglass Consultant of the Month (Spring Semester)

In his time working on Cook/Douglass, Dan has proven to be an asset to our campus. His friendly and relatable demeanor allow him to easily interact with lab patrons. He never fails to exhaust every option when looking for solutions to problems in the lab. Overall, the lab is in perfect condition when he is on the clock. For his hard work and dependability, we are glad to acknowledge Dan Wasserman as Consultant of the Month. {lg}

Kendra Waters

October 2006 Livingston Consultant of the Month (Fall Semester)

Though Kendra has only been with us for a few months, her friendly and energetic demeanor has made her stand out from the very beginning. Whether on a long overnight shift or a busy morning, she cheerfully and patiently helps patrons and keeps the lab running smoothly. Kendra's mix of humor and professionalism have made her a great asset to the lab as well our newest Consultant of the Month! [js]

February 2007 Livingston Consultant of the Month (Spring Semester)

This is Kendra's second semester working at Tillett and yet again she has proven herself to be one of our most active, energetic and helpful consultants on staff. Kendra helps out by taking coverages nearly every week, including covering a big gap we have every Wednesday afternoon. Whether working on decorations to brighten up the lab (a paper cat and paper penguin are her latest works of art), or helping a patron solve a complicated problem, Kendra maintains a friendly and professional demeanor which makes the lab an overall pleasant experience for patron or staff alike. We are honored to select Kendra Waters as one of our February 2007 Livingston Consultant of the Month winners. Thanks Kendra, and congratulations! {ms,mk}

September 2007 Livingston Consultant of the Month (Fall Semester)

This is Kendra's second year with the Computer Labs and we are quite happy to still have her on our staff. Kendra really came through for the Livingston Computer Labs this semester. Kendra has been instrumental in helping out with the new consultants and even coming in early, before her morning shifts began, to make sure the lab opened up smoothly. This is something that the Livingston Management Team appreciates immensely; words cannot describe the gratitude we have for her doing this of her own volition. Kendra was also very helpful during Move-In/Labor Day Weekend, working all day Saturday, Sunday AND Monday - giving up her entire weekend for the sake of the Labs. During her shifts that weekend, Kendra helped the management team put together marketing packages for all the labs, Help Desk and ResNet for National Cyber Security Awareness Month, helping us to kick-start the campaign within NBCS. In general, Kendra is always friendly and cooperative, and is ready for any question the patrons may have for her - no matter how complicated the question may be. Please join us in thanking Kendra for all her hard work and commitment! {cm,mk}

Derrick Webb

September 2008 Busch Consultant of the Month (Fall Semester)

Derrick is certainly one of the good guys. Strikingly forthright, it's clear that he can be trusted under any circumstance. You know that Derrick is going to do a good job, all the time. He understands his responsibilities well, and seldom makes mistakes. Derrick watches over the lab like a hawk, often standing at the consultant station so he can quickly swoop in to offer assistance to a puzzled-looking patron. He's friendly and has a very easy going personality. He's well liked by consultants and management staff alike. Derrick is also a lean, mean, coverage-taking machine. He is not afraid to take any coverage, at any time of the day. He always shows the utmost professionalism and responsibility, and is a very dependable (and extremely nice!) guy. We're lucky to have him be a part of the Busch Team and we're proud to select him as a September Consultant of the Month. {kp,bt,wll}

Janet Weiss

February 2007 Help Desk Consultant of the Month (Spring Semester)

Janet has been a great asset to the Help Desk in the years she has been working here. We greatly appreciate her timeliness, teamwork, and continuous help with shift coverage. Janet is a computer science major here at the University, graduating this upcoming May and she will be working with Lehman Brothers after graduation. Besides working at the Help Desk, Janet's time at the university has been spent also being active in WCS (Women in Computer Science) and 2 Jewish organizations-the Chabad House and Rutgers Hillel. When Janet is not working, in class, or active in her school clubs, she likes relaxing. The simple joys in life. This past Thanksgiving, Janet got engaged and she is planning on getting married this June. Congratulations, Janet, on everything! {pb,nm}

Lexi Weng

November 2010 Cook/Douglass Consultant of the Month (Fall Semester)

Still on her first semester, Lexi already has managed to fit right in at the labs. She is an outstanding consultant that has a great work ethic. Also, she has consistently produced great results both when consulting patrons and meeting her other duties such as tutorials and training. She is responsible and sociable, both key qualities of a consultant. Lexi's great attitude is definitely an asset that is more than welcome here at the labs. Congratulations, Lexi for receiving the Consultant of the Month award! {rju}

Steve White

April 2002 Cook/Douglass Consultant of the Month (Spring Semester)

During his time as a consultant, Steve White has shown himself to be dependable and attentive to the needs of the lab. Steve regularly covers shifts that no one else will cover (like the 12-3am shifts at C4); plus, he gets his job done with a quirky sense of humor that is sure to entertain everyone working with him. Users find Steve to be easily approachable and to take their questions seriously; Steve's friendly and resourceful attitude continues to make the lab a fun place to work at and a great place to get work done. {nl}

Leon Wilkins

February 2008 Livingston Consultant of the Month (Spring Semester)

Leon Wilkins has proven to be a great consultant. He is always helpful and friendly towards both patrons and staff. Leon is great about doing rounds and making sure the printers are up to par. His cheerful demeanor is welcomed and helps everyone working with him to have a better day. His username, lwilkins, also provides hours of fun and confusion with our Lab Manager, Leroy Wilkins. Thank you for the hard work and dedication Leon! {js}

Spring 2008 Livingston Consultant Achievement Award (Spring Semester)

Leon has, through his positive, friendly attitude and his excellent job performance, proven himself to be a great consultant. Leon has been a model consultant since he started here. He is always on top of the little tasks, and always willing to assist in bigger projects. He is someone that you can joke around with and carries out his duties with care and a sense of pride. Leon puts in as much effort as he can to ensure the lab continues to run smoothly. This is exemplified in the way he enforces lab policies, ensures Teaching Labs are ready on time and regularly tours the lab looking for any issues that require his attention. Leon's contributions to the lab have indeed been noted this semester and he will be missed as he moves on to bigger and better things. For all his tireless efforts, we wish to congratulate Leroy on being named the Livingston Consultant of the Semester for the 2008 spring semester and on a job exceedingly well done. {nc,ps,lw}

Bria Wilkins

April 2017 College Avenue Consultant of the Month (Spring Semester)

After working two years for the College Avenue Computing Labs, Bria has developed into an exceptional consultant. Always willing to help out, Bria has become one of the brightest members of our team and she continues to prove herself semester after semester. Bria's personable nature makes her an ideal resource for patrons and a wonderful person to work with. When issues arise in the lab, Bria is always one of the first people to arrive to the call for assistance. Whether it be printer jams or ResNet walk-ins, Bria gives her best effort when solving a problem presented to her. She consistently does rounds, pushes in chairs, and helps patrons. Bria is the definition of dependable, she constantly takes open shifts that need coverage and helps friends in need. Outside of OIT, Bria is working towards her Bachelor's in Genetics. After graduation in May of 2018, she plans to pursue medical school. We are confident that Bria will shine bright wherever her journey may take her after her time with us at OIT. Bria, we are grateful to you for the positive impact you have had on our labs and our lives. On behalf of College Avenue Labs, it is an honor to present you with the Consultant of the Month Award! {ks}

Ashley Williams

February 2006 Help Desk Consultant of the Month (Spring Semester)

Ashley is a first-year Help Desk consultant and tentatively a member of the Class of 2009 at the School of Engineering; she hopes to focus on Chemical Engineering as a major and Economics as a minor. Though a first-year student, Rutgers and Ashley are no strangers. Her mother teaches Spanish at RU-Camden (and her brother may attend Rutgers as well). When Ashley has spare time, she tries to write: "It's usually a pretty refreshing change from nothing but calculus, chemistry, and physics, and it's something I've enjoyed doing since I was about eight." As for the HelpDesk, "I’ve recently joked with my mom that I'm subscribing to the five- or six-year plan at Rutgers, so as long as the Help Desk will have me, I’ll gladly become a lifer here. I love what I do and I love the people I work around.” Ashley is extremely effective at troubleshooting technical issues and is exemplary in customer service. She’s always positive to work with. Congratulations! {ayw,jba}

November 2008 Operations Consultant of the Month (Fall Semester)

Ashley began her journey with NBCS in Fall 2005, first working for the Help Desk. She was then promoted to the Help Desk Assistant Supervisor position, which she held until February 2008. Ashley also began working in Operations while she was a HD AS - she left Operations at the end of Fall 2006, and returned in Fall 2008. Currently, Ashley also holds an Assistant Campus Supervisor position with ResNet (since May 2008), and a Student CSq Supervisor (since September 2008). Through all of this, one would think Ashley lives at the Help Desk and only leaves for food and class because she can often be found there just hanging out. However, even when she is just "hanging out," she is still ready to answer questions for users or consultants. It is clear that Ashley has worn many hats and she continues to do her job well. Since her return to Operations, Ashley began working the hard-to-fill Saturday overnight shift and is continually helping out with coverage. She is involved with the HD/RN/Ops scheduling team, and often completes those responsibilities along with normal Operations duties while on shift. Ashley has also shown that she is able to remain calm under pressure as evidenced by how well she dealt with a recent power outage. We are happy to award Ashley the November 2008 Operations Consultant of the Month award. {rb,wa}

Spring 2009 ResNet Supervisor Achievement Award (Spring Semester)

Ashley first started working at NBCS as a Help Desk Consultant in the Fall of 2005. Ashley has since worked as a Help Desk Assistant Supervisor, Operations Consultant, Student CSq Supervisor, ResNet Office Consultant, and currently holds the title of ResNet Assistant Supervisor. Ashley is one of the most active members on NBCS today, using her extensive history both to her advantage and to ours. She works overnights at Operations, works as Student CSq for the Help Desk after business hours, and is always ready to help consultants whenever she can. In ResNet, Ashley is friendly and knowledgeable. She's always ready to help out by taking coverage, heading to users dorms for on-site troubleshooting, and has been invaluable in cultivating the ResNet Certification program. In addition to her excellent work at ResNet, Ashley has also helped with many special projects. She has helped plan the New Employee Training session, is an active member of the Helpdesk/Operations/ResNet Scheduling team, and was heavily involved in NBCS Student Hiring. Ashley is currently working towards degrees in Applied Sciences and Information Technology and Informatics, and hopes to graduate in May of 2010. {la}

Robert Williams

September 2013 Livingston Consultant of the Month (Fall Semester)

Robert started working for Livingston in 2013 and he has proven in the short time that he has been here, that he is an invaluable asset to NBCS. Robert's friendly personality allows him to assist patrons with care and understanding when any difficult issue arises in the lab. He is always eager to learn about how to handle issues in the lab that he has not yet encountered. Robert's ambition to learn more has led him to become a ResNet Dispatch consultant and so far he has been excelling at the position. Whether it be going out on tickets and assisting patrons in their dorm rooms or handling walk-in appointments, there is no issue that Robert has not been able to solve. We know that we can always depend on Robert to perform his duties in the lab and go above and beyond what is expected of him. Robert has proven that he is an outstanding consultant and we are honored to have him working on Livingston. We'd like to congratulate Robert on the great achievement of being named a Livingston Consultant of the Month for September 2013. {mm,lw}

Joanna Witynski

November 2013 Livingston Consultant of the Month (Fall Semester)

Since being promoted to a consultant, Joanna has emerged - in just three months time - as one of our most trusted consultants. Her performance in her time working on Livingston has been consistently valued as a great example of a top consultant. Joanna places great emphasis on doing rounds, and she is sure to keep the lab in the best possible shape. In conjunction with this, she is able to identify problems that patrons may have with ease. Her customer service skills are greatly appreciated, and her approachability is second to none. Frequently, Joanna is the spark that ignites the consultants working with her by setting such a good example, which results in consultants being more lively and engaging. She has calmly handled many issues that professors have had in the Tillett Lab classrooms, and in doing so has become somewhat of an expert on how the classrooms operate. Because of this, we trust that she can show other consultants how to handle these situations, and any issues relating to the computer classrooms. Joanna's spectacular performance this month has definitely been appreciated by the Livingston management team. Please join us in congratulating Joanna on being named November 2013 Consultant of the Month for the Livingston Campus. Congratulations, Joanna! {bf,lw}

Lai Wo

November 2012 College Avenue Consultant of the Month (Fall Semester)

Lai is one of our most reliable consultants on the College Avenue campus. Lai is very hardworking and personable. Supervisors and consultants enjoy working with her because of her outgoing personality and good sense of humor. Her great work ethic can be seen by the amount of coverages she has taken during her tenure in the labs. Supervisors rely on her for filling shifts that are difficult to cover. Lai has helped us out countless times over the summer and this semester. When Lai is not sure of something, she is always willing to get clarification in order to ensure that she is providing patrons with the right information. We are happy to have a dedicated consultant like Lai on staff. We certainly look forward to working with her for semesters to come. It is for these reasons that we are proud to award Lai Wo Consultant of the Month! {bo}

Spring 2014 College Avenue Consultant Achievement Award (Spring Semester)

If you read the NBCS achievement write-ups, you soon notice many of the same superlatives repeat themselves. Expressions such as "exceeds the expectations of the position," "possesses amazing customer service skills," "did an exceptional job on project X," and "has an ability to get along well with their colleagues" will be found in many of them. Likewise, we could easily bestow these compliments on our current consultant of the semester, Lai Wo. We imagine she would humbly accept this praise, but with a slight sense of bewilderment. For you see, Lai feels she is just doing her job, and this may well be why Lai hasn't gotten this award before. Lai does her job and she does it without looking for recognition or affirmation. Instead, she spends her time looking for patrons to help, finding answers to their questions, and bringing issues in the lab to the attention of management. Lai is always willing to volunteer to work events such as SWAT, Rutgers Day, and lab cleaning days, as well as take numerous emergency coverages. Considering how many hours and shifts she has worked, what's even more impressive is that she hasn't gotten a single negative incident in the three years she has worked here. Unfortunately for us, Lai will be leaving Rutgers and the labs to go to Graduate school in Hong Kong later this month. Please join us in commending her on the fine work she has done here and wish her the best of luck going forward. {cb,tc}

Eric Wohltman

February 2007 Livingston Consultant of the Month (Spring Semester)

Eric has been a model consultant for the Livingston Computer labs this semester. He always comes to the lab ready to work, full of energy and enthusiasm -- ready to deliver CCF's brand of professional "service with a smile" to all patrons at Tillett and Kilmer. Eric consistently strives to make sure each user gets all the attention they need to help them complete their work. He has been consistently helping us out by taking coverages and has been instrumental in enforcing lab policies during his rounds, while maintaining his professional, polite demeanor. We are happy to recognize Eric Wohltman as the February 2007 Livingston Consultant of the Month Award. Congratulations, Eric, and keep up the great work! {cm,mk}

Spring 2010 Livingston Supervisor Achievement Award (Spring Semester)

Eric Wohltman has been a big key to the successful operation of the Livingston Labs this semester. He has really stepped up this semester as a leader to the consultants and among his peers on the Livingston Management Team. Consultants often turn to Eric whenever they have a question, have a suggestion or need help -- whether he is on the clock or not. Eric has worked tirelessly as one of the Livingston Scheduling Supervisors to ensure that consultant scheduling was up to date and accurate, making sure consultants had the shifts they wanted to (and could) work during the permanent, pre-finals and both temporary schedules. He served as a member of the Hiring committee, helping to represent the opinions of the Livingston Campus. Eric also was one of the Livingston Hiring Supervisors, working to ensure a successful hiring season for the labs and conducting about half of all consultant interviews on our campus this semester. In addition, Eric served as the primary Livingston representative on the Labs 1-on-1 Committee, working to coordinate and improve summer training for Labs CITs, updating the training manuals and modules our new employees will use to learn everything they need to know to be excellent consultants in future semesters. While doing all of this, he also maintains a light and fun attitude that makes him a pleasure to work with on a daily basis. He can always be counted upon to lighten the mood which makes work that much more fun. We thank Eric for all that he has done and congratulate him on being named the 2010 Spring Supervisor of the Semester. {lw,mk}

Laura Wohltman

September 2009 Livingston Consultant of the Month (Fall Semester)

Laura just started working at the Livingston Computing Center in the summer. This is her first month of shifts and we are already seeing great things from her. For one, she is a coverage maniac, covering just about any shift she can get her hands on. This has helped the lab out greatly by preventing us from having gaps in our on duty staff. In addition to helping out by making sure we are staffed at all times, Laura has an excellent attitude whenever she is working. She is always smiling while helping the patrons figure out the problems that they may be having. Whether it is a simple login problem or a complex printing issue, we know that Laura will be able to help them out. Furthermore, Laura is always willing to ask questions when she needs further assistance. She refers to every possible guide to help figure out the problem. Finally, Laura is always volunteering to help out with the random projects that we ask consultants for assistance on. Laura is an excellent employee, someone who helps out everybody she can, whether it be patrons, other consultants, or supervisors. So we would all like to thank Laura for all her contributions to the lab in such a short period of time. Thanks, and keep up the great work!

Spring 2010 Livingston Consultant Achievement Award (Spring Semester)

In her first year as a consultant, Laura has proven herself to be one of our top consultants on Livingston. From Day One, she has shown both the reliability and resourcefulness of an established consultant. She is always active during her shifts and always willing to help other consultants who need coverage. Whenever Laura is working, she is quick to notice issues in the lab and notify the supervisors. Laura gets along very well with her co-workers, and has no issues adjusting to different situations. Her cheerful, positive attitude has really helped to brighten up the Livingston Labs, and the work environment with her fellow consultants -- who always know they can count on Laura to help them out in their time of need. This semester, Laura has been not just consistent, but consistently goes above and beyond everything expected and asked of her. Join us in congratulating Laura on winning our Spring 2010 Consultant of the Semester! {dh,mk}

Grace Wolf

September 2010 Cook/Douglass Consultant of the Month (Fall Semester)

Grace is a recently-promoted consultant at the Cook/Douglass campus. Although only being here a few weeks, she has already proven herself to be an outstanding consultant and a pleasant addition to our team. She is energetic, diligent, and goes out of her way to ensure the lab is functioning at it's best. Grace laughs at obstacles, and easily climbs over mountains (or, rather, several staircases with many boxes of paper) to accomplish challenging tasks. We're confident that Grace will continue to excel as a consultant in the future. Keep up the great work, Grace! {kah}

Christopher Wombacher

October 2011 Busch Consultant of the Month (Fall Semester)

Chris is a very determined consultant and is never found in the consultant station... but only because he's always helping patrons or performing rounds to ensure that the lab is operating smoothly. Ever since he started working, Chris has been seen working extremely well under pressure during the busiest times of the day. His character and attitude contributes enormously to the overall environment of the labs. Chris also works ResNet Dispatch shifts and he is always happy to go out on visits. His chipper demeanor puts patrons at ease, so we have no worries when he's on a dorm visit. Chris has very quickly become an invaluable member of the team, not only because of his good attitude, but also his vast technical knowledge. Chris is the definition of the exemplary consultant. {ad,wll,rs}

Spring 2016 Busch Supervisor Achievement Award (Spring Semester)

Christopher Wombacher has been working for OIT since September of 2011 and has been a supervisor since June of 2012, and lab supervisor is 2013. During Chris' time with us, he has become an essential part of the Busch supervisory staff and the labs as a whole. He has worked here long enough to have served on all the committees over the years. In that way, his charismatic personality has stretched beyond just Busch. Chriswom, as he's more affectionately known, is without a doubt the standard to which we all should strive to achieve while working here, both student and professional employees alike. Chris came in to the organization as a history major with very little technical knowledge, but used the resources we have to become Busch's ResNet guru. He applied his work towards becoming a teacher in the GSE within the organization to teach continual training classes, customer service classes, and revamp how we train our consultants. He used his previous experience in the military to help guide and teach his fellow consultants and supervisors. Chris did what we all hope everyone else will do while working for OIT. He used his breadth of knowledge and experience from things that are completely unrelated to what we do here in the labs, and used that to make this a better place for everyone, while also taking advantage of all the opportunities we offer to increase his knowledge of what we do. Chris is a natural born teacher and throughout his time here, he has been constantly teaching. There isn't a day that goes by that Chris isn't teaching a consultant or supervisor a new way of fixing a problem in the lab or about the origin of horses in Japan. He always has something to tell you, and more importantly, because of his charisma and natural ability to teach, everyone will always sit and listen intently, even if it is the same army story for the tenth time. It's this quality that makes Chris unique and truly a one-of-a-kind supervisor here on Busch. Of the hundreds of students that come and go every year, Chris has truly set himself apart and left a lasting impression here on Busch, on the organization as a whole, and on us individually. He is the kind of person that we try to cling on to for as long as possible because we know that every second he works for us and stays with us can only do us good. Unfortunately, this is Chris' last semester with us, and like all good things, his time with us is soon coming to an end. His work, his stories, and his presence will be dearly missed by us and the hundreds of consultants and supervisors who were lucky enough to work with and chat with him over the last five years. Your influence on how we manage our staff and teach them to be better individuals will always be here at Busch labs which is why we would like to congratulate you for being Supervisor of the Semester, and thank you for all the work that you've done for us. {al,wll}

Chen-pon Wong

September 2004 Cook/Douglass Consultant of the Month (Fall Semester)

Chen has been a great addition to the C/D staff. He is always willing to help ensure that the labs are running smoothly. Whether it is taking paper to other sites or helping his fellow consultants with their responsibilities, Chen puts in a lot of effort. Chen is great towards users, always up from his chair at the instant a user asks a question. We appreciate all the efforts he has put in, especially during the chaotic start of the year. Thanks Chen!! {cg, lc}

Alice Wong

April 2010 Livingston Consultant of the Month (Spring Semester)

Alice is a great person to work with. Her upbeat attitude and willingness to help make her a great asset to the lab and to patrons. Her willingness to work overnight shifts has been a huge help, as it has guaranteed that the lab is in good hands. Alice is always on time to her shifts and is always willing to help out her coworkers. She embodies everything we could want in a veteran consultant: a person with a good attitude that is knowledgeable and reliable. Join us in congratulating Alice for being named an April 2010 Consultant of the Month for Livingston! {dh,lw}

James Wong

November 2014 ResNet Consultant of the Month (Fall Semester)

James is a hard-working, well rounded individual who certainly has a lot on his plate. Besides working for NBCS he is also a member of Sigma Alpha Epsilon, a Computer Science major, an avid reader and an awesome kick-boxer. While at NBCS, James has quickly taken on different positions. James began as a Help Desk Consultant in Fall 2013 and was promoted to an Operator that same semester. James began working with ResNet Office in Spring 2014 and has continually impressed his Supervisors with his enthusiasm and spunk. Recently, James set a new record by assisting 20 walk-in users in one day! James's plans for the future are to grow in his positions with NBCS, become a leader at his fraternity and teach himself to be fluent in Spanish and Portuguese. He is a great consultant and we are happy to have him working for NBCS. {kn}

Vivian Woo

March 2001 Livingston Consultant of the Month (Spring Semester)

Vivian has exhibited characteristics we feel all consultants should possess. Vivian has an outgoing and friendly demeanor which helps her deal with user issues and makes her a joy to work with. She is always willing to help out a coworker when she can. She also readily volunteers to help with tasks for the lab such as moving paper. We would like to thank Vivian for all she has done for the lab and her fellow coworkers. Keep up the good work! {lw, mr}

November 2001 Livingston Consultant of the Month (Fall Semester)

n the time Vivian has worked at Tillett she has been a positive presence in the lab. She is attentive to every aspect of her job. She takes stats regularly, does her cleaning every week and reports problems in the lab. This past month she went beyond what is expected and prevented a user from stealing paper from the lab. In addition, she takes initiative and helps out with creative projects such as designing Tillett's repair board and bringing back the Tillett log book. {lm}

Fall 2001 Livingston Consultant Achievement Award (Fall Semester)

Vivian Woo has been chosen as Livingston's Consultant of the Semester for her excellent user interaction, enforcement of lab policies and taking on various projects that improve the lab in small ways. When dealing with users, she demonstrates patience and attentiveness to the user's problem. In addition, she enforces lab policies with a dedication beyond what is normally expected of consultants. Finally, she takes it upon herself to initiate small projects like the Consultant logbook, though not necessary, do much to make the lab a bit more interesting. Though the decision this semester was not an easy one, we believe that Vivian has earned this honor. Congratulations, Vivian, on a job well done. {gh, lw}

Charles Woods

November 2006 Help Desk Consultant of the Month (Fall Semester)

Hailing from Boston, CJ, as he likes to be called, is a junior majoring in History with minors in Anthropology and Jewish Studies. He has worked at the Help Desk since Fall 2005, and he hopes to go into museum work after he graduates, either as an exhibit designer, curator, or children's specialist. While CJ hopes that his experience at the HelpDesk has taught him how to be able to explain complicated ideas and concepts to people who are not familiar with the given subject, he has proven that he is very much capable of doing so. Although CJ usually regards everyone in a soft-spoken manner, he manages to retain even the smallest details during trainings and incorporates that knowledge into his customer service, usually surpassing expectation. It is very much a pleasure to work with him, and he should have no doubts about his technical and customer service abilities in the future. Congratulations, CJ! {kc,aw}

Fall 2007 Help Desk Supervisor Achievement Award (Fall Semester)

Charles joined the Help Desk in September 2005 and has since been promoted to Operations consultant, then Help Desk Assistant Supervisor. He single-handedly stopped the invading Persian army at Thermopylae. He is a major in History and will be graduating in May of 2008 and his post-school plans may entail a joint program at Columbia in Jewish history. He helped manipulate the power games of the Roman First Triumvirate, taking advantage of the rivalries between Julius Caesar, Marcus Licinius Crassus, and Pompey first to free the Gaul rebel Vercinix and then to stop the Roman armies from rampaging through Greece. Charles is all we could ask for in a supervisor: the quality of his work is top-notch with very few corrections needed, he gets to work immediately on projects and completes them with plenty of time to spare, and he always finishes any mentor duties with consultants right away and as instructed. He was the first to harness electricity by tying a metal item to a kite (or "flying parchment"). Charles is considering a career as a teacher in high school, college, or adult education. He discovered and named The Big Dipper. Charles is a very punctual person and has really evolved in the position into a leader both for the consultants he mentors and among his peers. He has provided lots of valuable feedback and never hesitates to share his great ideas in meetings. We'll miss him when he graduates, especially because he created the Terracotta Army by turning a living army to stone. (NOTE: Some of the above facts may not be true, but many of them are, to our delight.) {rb}

Edward Wrynn

November 2011 Livingston Consultant of the Month (Fall Semester)

Ed began working for us this fall, and in these past few months he has demonstrated both reliability and efficiency as a lab consultant. He consistently arrives early to his shifts, and is always willing to stay later if he can, ensuring that there are no gaps in staffing. Always smiling, Ed brings a positive presence to work and has no trouble making friends. His magnanimity makes patrons feel well cared for and sets the standard for excellent customer service. Join us in congratulating Ed on winning Consultant of the Month for November 2011 for Livingston! {lw,LW}

March 2014 Livingston Consultant of the Month (Spring Semester)

Ed has been with the Livingston Labs for the past three years and has has been one of our most reliable consultants. He is always taking coverages, willing to stay past the ending of his shifts as needed, and manages to control hectic situations at our more trafficked labs with ease. Because of his experience, Livingston management can frequently count on Ed to put forth the best image of NBCS possible. Each shift, Ed approaches situations like it is the first time he has had to do so, and maintains a positive, honest, and endearing attitude toward patrons. He has definitely set the bar for the model consultant. Consultants like Ed, who have a great attitude toward customer service, are knowledgeable, and have an amiable personality, are our raison d'etre. Please join us congratulating Ed on being selected a Livingston Consultant of the Month for March 2014. {bf,lw}

John Wu

Spring 2006 ResNet Supervisor Achievement Award (Spring Semester)

John has been a ResNet supervisor since September of 2004. Over the course of the Spring 2006 semester, John has represented ResNet at every turn. He participated in the NBCS Hiring committee and the New Employee Orientation sub-committee. John did an excellent job in these committees, as well as in representing ResNet publicly during the orientation meeting. Additionally, John participated in interviewing, and helped new supervisors learn how to interview and select good candidates. John has been an excellent leader to both his assigned campus in ResNet and other campuses. If other supervisors were unable to attend meetings, John attended on short notice to provide leadership and help with questions and problem resolution. John attended Support Center meetings throughout the semester, and represented the group's views and mission. When working in the ResNet office, John provides leadership to his peers and subordinates, and works hard to teach everyone around him. John is an excellent troubleshooter, and has a wealth of knowledge about the residential network, troubleshooting, and networking in general that he shares with other office staff as well as Help Desk consultants. John is organized and always professional, and keeps his co-workers and managers informed of all projects and status. We are thrilled to recognize John as the Supervisor of the Semester for ResNet for the Spring, 2006 semester. John will be leaving ResNet after this summer for a full time position, and his departure will be a big loss to the group. {jh,av}

Aaron Wu

Spring 2016 Busch Consultant Achievement Award (Spring Semester)

The Busch supervisory team is extremely lucky to have Aaron as a primary consultant here on Busch. Aaron has been a consistent hard worker and has always maintained an effective line of communication with the supervisory team. No matter the difficulty of the situation at hand, Aaron has been able to handle it with elegance and grace. Aaron's composed approach to tackling and solving any patron's issues is something we genuinely value and appreciate at Busch. He even saved the day when a fire sparked at the Library of Science and Medicine, effectively evacuating even difficult patrons and maintaining a clear line of communication with the management team throughout the unusual situation. In addition to being a great worker, his bright and positive attitude radiates among his fellow consultants whether it be a bright and sunny morning or a late closing shift or even during stressful times like finals week. This positive attitude is extremely momentous when helping with patrons who may not only be looking for help with paper jams, but also patrons who are distressed and upset. We will miss seeing his pleasant face around the lab as well as his happy-go-lucky vibes and silly jokes (and drawings), but wish him continued success as he embarks on his journey to medical school! It has truly been a pleasure having him as a part of the Busch Campus OIT family. Congrats on a well-deserved Consultant of the Semester award! {mp,dfd,amk,ps,rlf}