NBCS Student Staff Recognition Program
Previously Honored Consultants – W
Urmila Wadnerkar
April 2005 Busch Consultant of the Month (Spring Semester)
A very unique individual, Urmila is a great example of the ideal consultant. She is diligent, responsible, quick with a smile, and, most importantly, friendly. Her quiet demeanor belies a fierce inner strength that shows itself when she is enforcing policy. This one characteristic has earned her the nickname "The Regulator". Thanks, Urmila, for doing such a good job, and making it fun to work with you. =) {rv}
Sherrie Walker
February 2000 Cook/Douglass Consultant of the Month (Spring Semester)
After a semester away, we are happy that Sherrie has returned to Cook/Douglass. She can often be found at Loree even when she is not on duty, and is just as willing to help users during these times. Sherrie has demonstrated her desire to improve her already-excellent customer service skills by signing up for and attending a multitude of classes. {ss}
Adrian Walters
Fall 1999 College Avenue Consultant of the Month (Fall Semester)
Adrian truly cares about the CAC labs and this is reflected in his daily work and his attention to extraordinary situations. Adrian continually works on motivating the CAC staff - both other supervisors and the consulting staff. He works to make sure rules and policies are enforced and obeyed, and helps maintain a professional yet comfortable work environment for consultants and supervisors. Adrian has handled several emergency situations, and always deals with them professionally and efficiently. He has also played a large role on the College Avenue Campus in making the recognition program public by developing web pages that explain the program and recognize consultants. His work in this area was the stepping stone for recognition web pages used across all the CCF labs. Additionally, Adrian actively supports the RUCS Mission, Vision, and Values through his initiative to improve the labs and provide excellent customer service and support to both users and staff. He provides leadership to the CAC management staff, and has successfully headed up several projects involving the cooperation and teamwork of his co-workers. Adrian's concern for the image and effective running of the College Avenue Campus CCF labs is unparalleled, and I am pleased to be able to select him for this semester's Achievement Award for College Avenue. {jg}
Thomas Wang
Fall 2007 Cook/Douglass Supervisor Achievement Award (Fall Semester)
We are pleased to present the Fall 2007 supervisor Achievement Award to Thomas Wang. Although Thomas does not have a large variety of responsibilities, his main responsibility is tremendous: repair. Each campus is certainly plagued by different challenges regarding keeping their machines in working order, but we have all been sharing the particular challenge of keeping our printers running. Thomas has gone far above and beyond expectations in this task. During the bulk of the semester while our Kyocera printers were broken more than they were working, Thomas put aside his own time each and every morning to contact Kyocera, get status updates, and keep us on their radar. Thomas met these challenges with boundless good humor. Throughout the constant phone calls to vendors and never-ending problems with printers, Thomas persevered in good spirits and was never put off by the seemingly-impossible task. Despite the fact that repair has been so challenging this semester, Thomas easily kept up with his other responsibilities and participated fully as a member of the management staff. Thank you, Thomas, for your hard work this semester, and congratulations! {ss}
Victor Wang
October 2008 Busch Consultant of the Month (Fall Semester)
Victor is always a true pleasure to work with. He is always very considerate and friendly with the patrons. He embodies our new mission of making the labs more welcoming. Victor is an extremely dependable person and an example of the ideal consultant. With him, you know that things will be done properly out there, and he has no problem accepting special tasks as well. Victor always has an amused, friendly expression on his face. He's personable and fun to be around, even when the lab is busy and he may be under pressure. He is extremely helpful to patrons and makes sure that their questions get answered to the best of his ability. It is a privilege to have him on our staff for another year. Victor is truly a nice guy. Both patrons and other consultants never hesitate to ask Victor for his assistance, and he never hesitates to give it. This recognition has been long overdue for Victor. {kp,wc,bt,lm}
Rhushantha Wanigatunga
Spring 2001 Busch Supervisor Achievement Award (Spring Semester)
Rhush has been working as an Assistant Lab Supervisor with the Busch Computing Centers for the last 7 months. During his time as a supervisor, Rhush has displayed proficiency in dealing with lab repair and maintenance issues. He has also put quite an effort into training an SIT in repair and maintenance procedures. Rhush is very punctual and has a great demeanor with his staff and coworkers. We can always count on Rhush to boost the spirits of the people around him. Please join me in congratulating him on this well deserved achievement. {cb, av}
Jeffrey Ward
October 2004 College Avenue Consultant of the Month (Fall Semester)
Since the beginning of the semester, Jeffrey has molded himself into a deadly customer service machine. Jeff has clearly developed into one of our best consultants. When Jeff is on duty, the lab is in order and policy violations are almost non-existent. He is courteous and professional when dealing with each and every user -- making it a point to follow lab patrons to their computers and helping them through their respective computer questions to their resolution. Jeff sets a good example to follow for all consultants, new and old. He is always covering shifts (even before we can send them out as emergency coverages) and making sure that nothing is left undone when he's in the labs. Excellent job, Jeff!!! {mk, sk, MK}
April 2005 Livingston Consultant of the Month (Spring Semester)
Jeff has been working at the Livingston Computing Center for 3 semesters now and has proven himself to be an exceptional staff member. Always energetic, he is frequently on his feet and ready to help a patron in need. Jeff always knows what is happening in the lab and is on top of his duties such as stats, rounds, and, of course, helping people. His upbeat attitude and willingness to help have been noted by his coworkers as well as the management staff. His exemplary job performance made him the perfect candidate to be the CCF representative at the New Employee Orientation this month where he did a great job relating his experiences as a CCF consultant to new nbcs student workers. Jeff is a fine asset to the Livingston Computing Center and CCF as a whole. Please join us in congratulating Jeff on his exceptional performance. {aj,mm}
Dan Wasserman
April 2008 Cook/Douglass Consultant of the Month (Spring Semester)
In his time working on Cook/Douglass, Dan has proven to be an asset to our campus. His friendly and relatable demeanor allow him to easily interact with lab patrons. He never fails to exhaust every option when looking for solutions to problems in the lab. Overall, the lab is in perfect condition when he is on the clock. For his hard work and dependability, we are glad to acknowledge Dan Wasserman as Consultant of the Month. {lg}
Kendra Waters
October 2006 Livingston Consultant of the Month (Fall Semester)
Though Kendra has only been with us for a few months, her friendly and energetic demeanor has made her stand out from the very beginning. Whether on a long overnight shift or a busy morning, she cheerfully and patiently helps patrons and keeps the lab running smoothly. Kendra's mix of humor and professionalism have made her a great asset to the lab as well our newest Consultant of the Month! [js]
February 2007 Livingston Consultant of the Month (Spring Semester)
This is Kendra's second semester working at Tillett and yet again she has proven herself to be one of our most active, energetic and helpful consultants on staff. Kendra helps out by taking coverages nearly every week, including covering a big gap we have every Wednesday afternoon. Whether working on decorations to brighten up the lab (a paper cat and paper penguin are her latest works of art), or helping a patron solve a complicated problem, Kendra maintains a friendly and professional demeanor which makes the lab an overall pleasant experience for patron or staff alike. We are honored to select Kendra Waters as one of our February 2007 Livingston Consultant of the Month winners. Thanks Kendra, and congratulations! {ms,mk}
September 2007 Livingston Consultant of the Month (Fall Semester)
This is Kendra's second year with the Computer Labs and we are quite happy to still have her on our staff. Kendra really came through for the Livingston Computer Labs this semester. Kendra has been instrumental in helping out with the new consultants and even coming in early, before her morning shifts began, to make sure the lab opened up smoothly. This is something that the Livingston Management Team appreciates immensely; words cannot describe the gratitude we have for her doing this of her own volition. Kendra was also very helpful during Move-In/Labor Day Weekend, working all day Saturday, Sunday AND Monday - giving up her entire weekend for the sake of the Labs. During her shifts that weekend, Kendra helped the management team put together marketing packages for all the labs, Help Desk and ResNet for National Cyber Security Awareness Month, helping us to kick-start the campaign within NBCS. In general, Kendra is always friendly and cooperative, and is ready for any question the patrons may have for her - no matter how complicated the question may be. Please join us in thanking Kendra for all her hard work and commitment! {cm,mk}
Derrick Webb
September 2008 Busch Consultant of the Month (Fall Semester)
Derrick is certainly one of the good guys. Strikingly forthright, it's clear that he can be trusted under any circumstance. You know that Derrick is going to do a good job, all the time. He understands his responsibilities well, and seldom makes mistakes. Derrick watches over the lab like a hawk, often standing at the consultant station so he can quickly swoop in to offer assistance to a puzzled-looking patron. He's friendly and has a very easy going personality. He's well liked by consultants and management staff alike. Derrick is also a lean, mean, coverage-taking machine. He is not afraid to take any coverage, at any time of the day. He always shows the utmost professionalism and responsibility, and is a very dependable (and extremely nice!) guy. We're lucky to have him be a part of the Busch Team and we're proud to select him as a September Consultant of the Month. {kp,bt,wll}
Janet Weiss
February 2007 Help Desk Consultant of the Month (Spring Semester)
Janet has been a great asset to the Help Desk in the years she has been working here. We greatly appreciate her timeliness, teamwork, and continuous help with shift coverage. Janet is a computer science major here at the University, graduating this upcoming May and she will be working with Lehman Brothers after graduation. Besides working at the Help Desk, Janet's time at the university has been spent also being active in WCS (Women in Computer Science) and 2 Jewish organizations-the Chabad House and Rutgers Hillel. When Janet is not working, in class, or active in her school clubs, she likes relaxing. The simple joys in life. This past Thanksgiving, Janet got engaged and she is planning on getting married this June. Congratulations, Janet, on everything! {pb,nm}
Steve White
April 2002 Cook/Douglass Consultant of the Month (Spring Semester)
During his time as a consultant, Steve White has shown himself to be dependable and attentive to the needs of the lab. Steve regularly covers shifts that no one else will cover (like the 12-3am shifts at C4); plus, he gets his job done with a quirky sense of humor that is sure to entertain everyone working with him. Users find Steve to be easily approachable and to take their questions seriously; Steve's friendly and resourceful attitude continues to make the lab a fun place to work at and a great place to get work done. {nl}
Leon Wilkins
February 2008 Livingston Consultant of the Month (Spring Semester)
Leon Wilkins has proven to be a great consultant. He is always helpful and friendly towards both patrons and staff. Leon is great about doing rounds and making sure the printers are up to par. His cheerful demeanor is welcomed and helps everyone working with him to have a better day. His username, lwilkins, also provides hours of fun and confusion with our Lab Manager, Leroy Wilkins. Thank you for the hard work and dedication Leon! {js}
Spring 2008 Livingston Consultant Achievement Award (Spring Semester)
Leon has, through his positive, friendly attitude and his excellent job performance, proven himself to be a great consultant. Leon has been a model consultant since he started here. He is always on top of the little tasks, and always willing to assist in bigger projects. He is someone that you can joke around with and carries out his duties with care and a sense of pride. Leon puts in as much effort as he can to ensure the lab continues to run smoothly. This is exemplified in the way he enforces lab policies, ensures Teaching Labs are ready on time and regularly tours the lab looking for any issues that require his attention. Leon's contributions to the lab have indeed been noted this semester and he will be missed as he moves on to bigger and better things. For all his tireless efforts, we wish to congratulate Leroy on being named the Livingston Consultant of the Semester for the 2008 spring semester and on a job exceedingly well done. {nc,ps,lw}
Ashley Williams
February 2006 Help Desk Consultant of the Month (Spring Semester)
Ashley is a first-year Help Desk consultant and tentatively a member of the Class of 2009 at the School of Engineering; she hopes to focus on Chemical Engineering as a major and Economics as a minor. Though a first-year student, Rutgers and Ashley are no strangers. Her mother teaches Spanish at RU-Camden (and her brother may attend Rutgers as well). When Ashley has spare time, she tries to write: "It's usually a pretty refreshing change from nothing but calculus, chemistry, and physics, and it's something I've enjoyed doing since I was about eight." As for the HelpDesk, "I’ve recently joked with my mom that I'm subscribing to the five- or six-year plan at Rutgers, so as long as the Help Desk will have me, I’ll gladly become a lifer here. I love what I do and I love the people I work around.” Ashley is extremely effective at troubleshooting technical issues and is exemplary in customer service. She’s always positive to work with. Congratulations! {ayw,jba}
November 2008 Operations Consultant of the Month (Fall Semester)
Ashley began her journey with NBCS in Fall 2005, first working for the Help Desk. She was then promoted to the Help Desk Assistant Supervisor position, which she held until February 2008. Ashley also began working in Operations while she was a HD AS - she left Operations at the end of Fall 2006, and returned in Fall 2008. Currently, Ashley also holds an Assistant Campus Supervisor position with ResNet (since May 2008), and a Student CSq Supervisor (since September 2008). Through all of this, one would think Ashley lives at the Help Desk and only leaves for food and class because she can often be found there just hanging out. However, even when she is just "hanging out," she is still ready to answer questions for users or consultants. It is clear that Ashley has worn many hats and she continues to do her job well. Since her return to Operations, Ashley began working the hard-to-fill Saturday overnight shift and is continually helping out with coverage. She is involved with the HD/RN/Ops scheduling team, and often completes those responsibilities along with normal Operations duties while on shift. Ashley has also shown that she is able to remain calm under pressure as evidenced by how well she dealt with a recent power outage. We are happy to award Ashley the November 2008 Operations Consultant of the Month award. {rb,wa}
Spring 2009 ResNet Supervisor Achievement Award (Spring Semester)
Ashley first started working at NBCS as a Help Desk Consultant in the Fall of 2005. Ashley has since worked as a Help Desk Assistant Supervisor, Operations Consultant, Student CSq Supervisor, ResNet Office Consultant, and currently holds the title of ResNet Assistant Supervisor. Ashley is one of the most active members on NBCS today, using her extensive history both to her advantage and to ours. She works overnights at Operations, works as Student CSq for the Help Desk after business hours, and is always ready to help consultants whenever she can. In ResNet, Ashley is friendly and knowledgeable. She's always ready to help out by taking coverage, heading to users dorms for on-site troubleshooting, and has been invaluable in cultivating the ResNet Certification program. In addition to her excellent work at ResNet, Ashley has also helped with many special projects. She has helped plan the New Employee Training session, is an active member of the Helpdesk/Operations/ResNet Scheduling team, and was heavily involved in NBCS Student Hiring. Ashley is currently working towards degrees in Applied Sciences and Information Technology and Informatics, and hopes to graduate in May of 2010. {la}
Eric Wohltman
February 2007 Livingston Consultant of the Month (Spring Semester)
Eric has been a model consultant for the Livingston Computer labs this semester. He always comes to the lab ready to work, full of energy and enthusiasm -- ready to deliver CCF's brand of professional "service with a smile" to all patrons at Tillett and Kilmer. Eric consistently strives to make sure each user gets all the attention they need to help them complete their work. He has been consistently helping us out by taking coverages and has been instrumental in enforcing lab policies during his rounds, while maintaining his professional, polite demeanor. We are happy to recognize Eric Wohltman as the February 2007 Livingston Consultant of the Month Award. Congratulations, Eric, and keep up the great work! {cm,mk}
Laura Wohltman
September 2009 Livingston Consultant of the Month (Fall Semester)
Laura just started working at the Livingston Computing Center in the summer. This is her first month of shifts and we are already seeing great things from her. For one, she is a coverage maniac, covering just about any shift she can get her hands on. This has helped the lab out greatly by preventing us from having gaps in our on duty staff. In addition to helping out by making sure we are staffed at all times, Laura has an excellent attitude whenever she is working. She is always smiling while helping the patrons figure out the problems that they may be having. Whether it is a simple login problem or a complex printing issue, we know that Laura will be able to help them out. Furthermore, Laura is always willing to ask questions when she needs further assistance. She refers to every possible guide to help figure out the problem. Finally, Laura is always volunteering to help out with the random projects that we ask consultants for assistance on. Laura is an excellent employee, someone who helps out everybody she can, whether it be patrons, other consultants, or supervisors. So we would all like to thank Laura for all her contributions to the lab in such a short period of time. Thanks, and keep up the great work!
Chen-pon Wong
September 2004 Cook/Douglass Consultant of the Month (Fall Semester)
Chen has been a great addition to the C/D staff. He is always willing to help ensure that the labs are running smoothly. Whether it is taking paper to other sites or helping his fellow consultants with their responsibilities, Chen puts in a lot of effort. Chen is great towards users, always up from his chair at the instant a user asks a question. We appreciate all the efforts he has put in, especially during the chaotic start of the year. Thanks Chen!! {cg, lc}
Vivian Woo
March 2001 Livingston Consultant of the Month (Spring Semester)
Vivian has exhibited characteristics we feel all consultants should possess. Vivian has an outgoing and friendly demeanor which helps her deal with user issues and makes her a joy to work with. She is always willing to help out a coworker when she can. She also readily volunteers to help with tasks for the lab such as moving paper. We would like to thank Vivian for all she has done for the lab and her fellow coworkers. Keep up the good work! {lw, mr}
November 2001 Livingston Consultant of the Month (Fall Semester)
n the time Vivian has worked at Tillett she has been a positive presence in the lab. She is attentive to every aspect of her job. She takes stats regularly, does her cleaning every week and reports problems in the lab. This past month she went beyond what is expected and prevented a user from stealing paper from the lab. In addition, she takes initiative and helps out with creative projects such as designing Tillett's repair board and bringing back the Tillett log book. {lm}
Fall 2001 Livingston Consultant Achievement Award (Fall Semester)
Vivian Woo has been chosen as Livingston's Consultant of the Semester for her excellent user interaction, enforcement of lab policies and taking on various projects that improve the lab in small ways. When dealing with users, she demonstrates patience and attentiveness to the user's problem. In addition, she enforces lab policies with a dedication beyond what is normally expected of consultants. Finally, she takes it upon herself to initiate small projects like the Consultant logbook, though not necessary, do much to make the lab a bit more interesting. Though the decision this semester was not an easy one, we believe that Vivian has earned this honor. Congratulations, Vivian, on a job well done. {gh, lw}
Charles Woods
November 2006 Help Desk Consultant of the Month (Fall Semester)
Hailing from Boston, CJ, as he likes to be called, is a junior majoring in History with minors in Anthropology and Jewish Studies. He has worked at the Help Desk since Fall 2005, and he hopes to go into museum work after he graduates, either as an exhibit designer, curator, or children's specialist. While CJ hopes that his experience at the HelpDesk has taught him how to be able to explain complicated ideas and concepts to people who are not familiar with the given subject, he has proven that he is very much capable of doing so. Although CJ usually regards everyone in a soft-spoken manner, he manages to retain even the smallest details during trainings and incorporates that knowledge into his customer service, usually surpassing expectation. It is very much a pleasure to work with him, and he should have no doubts about his technical and customer service abilities in the future. Congratulations, CJ! {kc,aw}
Fall 2007 Help Desk Supervisor Achievement Award (Fall Semester)
Charles joined the Help Desk in September 2005 and has since been promoted to Operations consultant, then Help Desk Assistant Supervisor. He single-handedly stopped the invading Persian army at Thermopylae. He is a major in History and will be graduating in May of 2008 and his post-school plans may entail a joint program at Columbia in Jewish history. He helped manipulate the power games of the Roman First Triumvirate, taking advantage of the rivalries between Julius Caesar, Marcus Licinius Crassus, and Pompey first to free the Gaul rebel Vercinix and then to stop the Roman armies from rampaging through Greece. Charles is all we could ask for in a supervisor: the quality of his work is top-notch with very few corrections needed, he gets to work immediately on projects and completes them with plenty of time to spare, and he always finishes any mentor duties with consultants right away and as instructed. He was the first to harness electricity by tying a metal item to a kite (or "flying parchment"). Charles is considering a career as a teacher in high school, college, or adult education. He discovered and named The Big Dipper. Charles is a very punctual person and has really evolved in the position into a leader both for the consultants he mentors and among his peers. He has provided lots of valuable feedback and never hesitates to share his great ideas in meetings. We'll miss him when he graduates, especially because he created the Terracotta Army by turning a living army to stone. (NOTE: Some of the above facts may not be true, but many of them are, to our delight.) {rb}
John Wu
Spring 2006 ResNet Supervisor Achievement Award (Spring Semester)
John has been a ResNet supervisor since September of 2004. Over the course of the Spring 2006 semester, John has represented ResNet at every turn. He participated in the NBCS Hiring committee and the New Employee Orientation sub-committee. John did an excellent job in these committees, as well as in representing ResNet publicly during the orientation meeting. Additionally, John participated in interviewing, and helped new supervisors learn how to interview and select good candidates. John has been an excellent leader to both his assigned campus in ResNet and other campuses. If other supervisors were unable to attend meetings, John attended on short notice to provide leadership and help with questions and problem resolution. John attended Support Center meetings throughout the semester, and represented the group's views and mission. When working in the ResNet office, John provides leadership to his peers and subordinates, and works hard to teach everyone around him. John is an excellent troubleshooter, and has a wealth of knowledge about the residential network, troubleshooting, and networking in general that he shares with other office staff as well as Help Desk consultants. John is organized and always professional, and keeps his co-workers and managers informed of all projects and status. We are thrilled to recognize John as the Supervisor of the Semester for ResNet for the Spring, 2006 semester. John will be leaving ResNet after this summer for a full time position, and his departure will be a big loss to the group. {jh,av}
