Configuring Outlook XP/2003 for Use on the Rutgers Network
 

Configuring Outlook XP/2003 for Use on the Rutgers Network

 

Important Notice: This document was tested for accuracy and technical quality assurance using Microsoft Windows 98 Second Edition through XP Professional with Service Pack 2. If your results do not match those here, please consult your department computer support person or contact your campus Help Desk for assistance in obtaining updates and patches for your computer. You can also update your computer by visiting http://windowsupdate.microsoft.com and http://officeupdate.microsoft.com. Please note you will need to use Internet Explorer to obtain the updates.


In establishing criteria for e-mail software at Rutgers, the University Office of Information Technology (OIT) uses two special security measures to help protect the University community using the Rutgers Network: SSL (Secure Sockets Layer) and SMTP Authentication, often called SMTP "Auth" for short.

SSL encrypts and protects messages while in transit between computers and prevents electronic "eavesdropping." It does not protect information while it resides on a machine, just while it is in transit. SMTP Auth verifies that any mail the server is instructed to deliver actually originates from a valid Rutgers user account. Most newer versions of e-mail software utilize SMTP Auth, which can be configured in e-mail settings by sending an e-mail username and encrypted password before transmitting outgoing messages. It also helps protect e-mail from viruses and hackers who are looking to steal people's private information. Laptop users who travel frequently will find SMTP Auth especially helpful. Once configured, the e-mail software will not have to be reconfigured at each new location or connection method.

OIT also strongly recommends Outlook be used with the IMAP (Internet Message Access Protocol) software protocol for sending and receiving e-mail. IMAP permits a "client" e-mail program like Outlook XP to retrieve and manipulate messages from a desktop computer at home, a work station at the office, or a laptop computer while traveling without the need to transfer messages or files back and forth between those computers as required by the older and less efficient POP (Post Office Protocol) program.

1. Start Outlook by clicking on the Start button and navigating through the menus to Programs (or Programs) to select Microsoft Outlook. Once the program is started, click on the Tools drop-down menu and then select E-mail Accounts...

 


2. A "wizard" dialog box will appear and offer you the option to Add a new email account or to View or change existing email accounts. Click to choose to add a new account. Disregard the Directory options:


3. Click the Next button.


4. Select IMAP as the type of mail server:


5. Click the Next button.

6. The next dialog box window should look like this one. Enter the settings below:

  • In the Your Name text field, enter your full name as you would want others to see it, such as "Jane Smith"
  • The Incoming mail server (IMAP) should read rci.rutgers.edu (or for the Rutgers machine upon which you have an account.
  • Enter your Rutgers e-mail address, e.g. jsmith@rci.rutgers.edu
  • The Outgoing mail server (SMTP) should read smtp.rutgers.edu. Note: If you use RULink to relay your e-mail, leave the Outgoing mail server set as rulink.rutgers.edu.
  • Under Logon Information, enter your Rutgers NetID in all lower-case letters

Click the More Settings button to continue:






7. In the Internet Settings dialog box, click the Advanced tab and verify these settings:

  • Make sure the This server requires an encrypted connection (SSL) is checked for the Incoming Mail Server . The Server Port Number should automatically set itself to 993
  • Check the This server requires an encrypted connection (SSL) box for the Outgoing server (SMTP). Make sure the Outgoing server (SMTP) port number is 25.


8. Click on the Outgoing Server tab, and make sure that My outgoing server (SMTP) requires authentication, and Log on using is checked. In the User Name field enter your Rutgers NetID. The Office of Information Technology strongly encourages that the Remember Password box remain unchecked to protect your security:


9. Click on the OK button. The wizard should present you with a Congratulations dialog verifying your set up was successful:



10. Click the Finish button and Outlook XP is ready to use on the Rutgers Network.

Important Notes:

  • If you are sending and receiving your Rutgers e-mail through an Internet Service Provider (ISP) instead of the Rutgers network (e.g. AOL, Comcast, Cablevision, Patriot Media, or similar Internet resource), you may switch to the Rutgers SMTP server, smtp.rutgers.edu, and use your Rutgers NetID and password. If you make this switch, check the box labeled This server requires an SSL-secured connection (SSL). Some ISPs require mail to be sent only through their mail servers. Contact your ISP to verify if it requires SSL.
  • Some ISPs block port 25 but not ports 587 or 465. If you cannot send through the smtp.rutgers.edu server using port 25, try changing the port to one of those.
  • If your outgoing mail server is set to something other than smtp.rutgers.edu, please check with your ISP to verify whether you need to use SSL.
  • Some people at Rutgers have multiple e-mail accounts (e.g. on both Eden and RCI). If you are such a person, always use your faculty/staff password when prompted for a password to send e-mail, even when sending a message from your student account. The table below lists the order in which passwords are used for SMTP Authentication:
    Untitled Document
    Priority Machine Campus
    1 RCI New Brunswick
    2 Eden New Brunswick
    3 Crab Camden
    4 Clam Camden
    5 Andromeda Newark
    6 Pegasus Newark
    • Authorized users of departmental (on RCI) or organizational (on Eden) accounts should log into those e-mail accounts the same as before. However, when prompted for a user name and password to send e-mail messages, users will need to enter their personal RCI or Eden NetIDs and the case-sensitive password associated with each account. That is, they should not use the departmental or organizational account name (with its associated password) when sending e-mail.


    Need Help with Outlook XP?

    Contact the Computing Help Desk on your campus:

     


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For more information contact helpdesk@nbcs.rutgers.edu
Last updated: April 8, 2013, 3:44 pm