Troubleshooting Received Messages

 

You aren't receiving mail you should be getting

Check your e-mail address in the Rutgers On-line Directory, and verify it's the address at which you read your mail. If it is not, you can use the links provided to change your e-mail address. If it is set to the appropriate address, then you should contact your RAMS support.

 

You are receiving mail you shouldn't be getting

In most cases, contact RAMS support with a complete description of your problem. However, there are certain cases in which nothing can be done. Most all of these cases are with students enrolled in one of the schools that has class offerings or facilities that span campuses. Because the nature of the notices may be a matter of public health or safety, and because RAMS adminstrators an't readily tell which members of that school will be on which campus at any given time, all members of that school are notified. An example the School of Nursing.

 

You are receiving mail you don't want to get

Rutgers University is legally required to make certain public announcements to the students, faculty, and staff. Because of this, you are not allowed to opt out of university mailings, nor are RAMS administratorst permitted to opt you out because we cannot make appropriate judgment about the nature of a list with regards to the university's legal obligations. However, you may try sending a removal request to [listname]-owner@rams.rutgers.edu, (where listname is the actual list name).

 

You need to get your mailings at a different address

Go to the Rutgers Online Directory, and follow the links on that page provided to change your e-mail address.

 

You wish to receive a mailing you normally wouldn't get

RAMS administrators are not allowed to add people to a mailing list. However, many lists will accept additional recipients. Contact [listname]-owner@rams.rutgers.edu, (where listname is the actual list name). and request to be added to the list.

 

Need More Help?

Contact the Computing Help Desk on your campus. Please make sure you have all pertinent information handy, uch as the full name of the list, etc.