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Email and Other Online Help

WARNING: On this page links are shown in bold rather than underlined. A number of email addresses use the underscore character. This is hard to read when underlined.

When should online assistance be used?

Email or other online assistance should be utilized in situations where the information is less time sensitive. Email help, in most cases, is not immediate. Typically, turn around times on average will be one to two days. There are exceptions such as operator system assistance, which has a usual response time of within two hours.

What are the email help/assistance services available at Rutgers?

New Brunswick

General help

You should feel free to send any computing issue to the help addresses listed in this section. More specialized lists are given below. However they are intended primarily for support staff.
help@rci.rutgers.edu help for faculty/staff (rci) system users
help@eden.rutgers.edu help for student (eden) system users
operator@rci.rutgers.edu more immediate system help for the faculty/staff system (rci) for file restoration, account quota issues, tape requests, etc.
operator@eden.rutgers.edu more immediate system help for the student system (eden) for file restoration, account quota issues, etc.

Service specific help:

accounts@rci.rutgers.edu requests for departmental or guest accounts
help@acs.rutgers.edu administrative computing assistance for the administrative mainframe accounts
computer_repair@email.rutgers.edu contact for the Computer Repair Group, an on-site repair service division of the Telecommunications division of OIT.
computer_store@email.rutgers.edu contact for the on-site retail Computer Store, a service division of the Telecommunications division of OIT
help@nbcs.rutgers.edu help for mailing lists set-up with the list serve management utility
software@mssg.rutgers.edu software site license assistance
news_support@email.rutgers.edu netnews system assistance and newsgroup requests
ed_series@nbcs.rutgers.edu for inquiries regarding the NBCS Education Series
nbcs_tapes@nbcs.rutgers.edu contact for loaning self-paced training tapes supplemental to the Education Series

System administrator assistance:

hostmaster@tdmx.rutgers.edu for IP network address assignment
novellmaster@tdmx.rutgers.edu for requests for Novell network issues
atalkmaster@tdmx.rutgers.edu for Appletalk network issues
nog@tdmx.rutgers.edu for network operations/design/engineering issues
network-problems@tdmx.rutgers.edu for network problems/information
helpdesk@tdmx.rutgers.edu for immediate network problem reporting

Other:

abuse@rci.rutgers.edu for system abuse reporting on the faculty/staff system
abuse@eden.rutgers.edu for system abuse reporting on the student system
abuse@rutgers.edu for all other abuse reports i.e., external
nbcs_feedback@email.rutgers.edu for comments, suggestions, complaints to NBCS management

Newark

ru.newark.comp.qa help is available for Newark users via this newsgroup

Camden

http://www-camden.rutgers.edu/HELP On-line help system: In Camden, the help icon on any pc or mac will access an on-line frequently asked questions/documentation help system.
help@camden.rutgers.edu general help for Camden users, including faculty/staff (crab) and student (clam) system users.
operator@camden.rutgers.edu file restoration for faculty/staff (crab) and student (clam) users
abuse@camden.rutgers.edu system abuse reporting on the faculty/staff (crab) and student (clam) system
accounts@camden.rutgers.edu requests for departmental or guest accounts for faculty/staff affiliated with the Camden campus.
hostmaster@camden.rutgers.edu IP network address assignment on the Camden campus.
help@camden.rutgers.edu bootp and DCHP service requests
ru.camden.misc.general help is also available for Camden users via this newsgroup


Please direct all questions regarding NBCS services to help@nbcs.rutgers.edu
Please direct all questions regarding this website to webmaster@nbcs.rutgers.edu
Last updated: March 21, 2008, 3:06 pm

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